Customer Reviews for U-Haul Moving & Storage at Covington Hwy

2,639 comentarios

4360 Covington Hwy   Decatur, GA 30035
(1/4 Mi Outside I-285)

(404) 284-0918

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 284-0918

4360 Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daivon A. 
Clasificación:
3.0

The only issue I had the truck I had the horn didn't work

ALISHA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA B. 
Clasificación:
5.0

Customer service is very good at this location. Okasi always meets me as soon as I drive in. The Asian lady customer service representative is very thorough in her explanation of everything. The African American young lady is very patient and helpful. I didn't catch his name yesterday, but the young man at the register was very quick to see if I or other customers need assistance as soon as we approached the counter. Customer service like this, is rare in Atlanta from the entire team. I'm impressed.

BRUCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL P. 
Clasificación:
5.0

No improvements, Everything was done in a Very Friendly and professional manor.

AVIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

Always a greatrental experience at this location .... my go to rental location ...keep up the great work guys

Leon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRAD H. 
Clasificación:
5.0

The young lady that took care of us was very informative and patient and kind

ISAAC G. 
Clasificación:
5.0

Mr.O made finding a truck at the last minute very easy. One of the nicest uHaul employees we've ever met.

TIASIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE C. 
Clasificación:
4.0

Service was good considering that there were only two workers to answer phones, set up contracts and hitch trailers. Turnaround time from entry to exit was still under 30 minutes.

Garry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NADINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONIA T. 
Clasificación:
1.0

Didn't have a dolly available but they still charged me for it AND charged a missing fee for the dolly I never even had

Megan M. 
Clasificación:
5.0

Excellent customer service

ADARIA J. 
Clasificación:
1.0

This is the worst experience I've ever had i'm letting my friend know who works at the radio station. The truck stop My brother had to come oil the truck. bringing the truck 🛻 it smoking and the truck was 45 years old just horrible i want my money back

JOHNATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLINE L. 
Clasificación:
5.0

I love the guys spirit.

LATONYA F. 
Clasificación:
5.0

Everything was good. Customer service was great. They took care of all my needs

Teri C. 
Clasificación:
4.0

Equipment needs to be repaired and maintained.

ERIC T. 
Clasificación:
4.0

Ensure the vehicles are clean and properly kept.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
4.0

Continue the great service.

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatonisha S. 
Clasificación:
4.0

When returning a rental make sure you are on time, I rented a van for three weeks and was less than an hour late. Still charged for an extra day. A little grace would go a long way.

Dante D. 
Clasificación:
5.0

Wish you could have had a dolly ; otherwise, everything was great! Customer service both times beyond excellent and that is not found much anymore. Gracias.

SYLVIA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

TORRI T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROSE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bomani O. 
Clasificación:
4.0

Uhaul over charge my trip, i just needed two days traveling time they placed a week, that's $200. I can used

KIM E. 
Clasificación:
3.0

El cliente no dejó un comentario.

TALITHA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LADARIUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRY O. 
Clasificación:
5.0

They installed a hitch for me. Excellent crew and management.

Earl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linzie P. 
Clasificación:
5.0

Excellent service as always.

Leon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garry A. 
Clasificación:
5.0

Okeshi mainly provided me services and was exceptional in assisting me every time he did help.

SHARQUNDRA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REYES P. 
Clasificación:
5.0

excellent

DAMBER M. 
Clasificación:
5.0

Me.Nicole was amazing!!!!

CLARENCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARNABY W. 
Clasificación:
5.0

Nada

MARCUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWIGHT C. 
Clasificación:
5.0

Everything was fine enjoyed the ride the truck ran good thank you for your service we'll be waiting for in the future

RAIDA G. 
Clasificación:
5.0

Quick...Easy....and Friendly!!!

Felicia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

1st time renting utility trailer lil diffucult backing in drv way, after several attempts drove around coldersac left on frnt lawn. But thanks was very needful.

LARRY S. 
Clasificación:
5.0

Outstanding Service!

Charlie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
5.0

Great group of people!

Dante D. 
Clasificación:
5.0

Always a positive experience!

DANTE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASEEM M. 
Clasificación:
3.0

First uhaul store I was dealing with on Memorial Dr., Avondale Estates, GA 30032..I made a reservation and when I went to pick up the employees were basically hanging out told me they didn't have the truck I reserved. Was sent to Covington hwy location...all I can say is at least I got the truck I needed.

MICHELE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMISEAN T. 
Clasificación:
3.0

Customer service was horrible blood in truck did not have equipment I needed I will not use this location again an I may not use uhaul anymore the service was horrible in snide an the rep I called to advise this to name keisha had no empathy at all

SHANYEA C. 
Clasificación:
3.0

No Dolly's... Was quoted different rates from multiple employees for extended rental time .... In the end the store honored the rate we were quoted. Still a headache

TIFFANY W. 
Clasificación:
3.0

The location was clean and professional but lacked the necessary moving equipment I needed, ie dollies and hand truncated.

VINCENT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE G. 
Clasificación:
2.0

El cliente no dejó un comentario.

LANISHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Violette M. 
Clasificación:
5.0

Everything went smoothly; staff very professional and proficient. Thx

VICKIE H. 
Clasificación:
3.0

Dropped off at night.

CAIRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

El cliente no dejó un comentario.

john T. 
Clasificación:
5.0

Excellent customer service

TALECIA B. 
Clasificación:
5.0

I think the guys work very hard at this store and work very well as a team. I interacted with a couple of the guys and each showed respect snd communicated effectively. Willing to help to get the job done. ¡Gracias!

DAVID M. 
Clasificación:
5.0

Everything was good. Keep up good work

hayward S. 
Clasificación:
2.0

The storage u it says for 1 bedroom and half of my stuff did not fit

Trevis L J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurice K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JILLIAN S. 
Clasificación:
1.0

U Haul is giving out false information just to secure sales.

Theresa S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina B. 
Clasificación:
3.0

I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.

Tatiana P.  |  Overall Experience 
Clasificación:
5.0

Rate was great for what I needed to move & got a storage included for free.

JAMILA G.  |  First Impressions 
Clasificación:
5.0

Employees were very helpful and kind. Answered all of my questions without hesitation

michael K. 
Clasificación:
5.0

Everything was great, thank you very much.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA B. 
Clasificación:
5.0

Staff is fantastic and hard working individuals... Thanks so much...

CLARENCE G. 
Clasificación:
5.0

Employees were very helpful and nice.

LINDA C.  |  Overall Experience 
Clasificación:
5.0

The equipment was clean for the most part. However, there was something wrong with the key and ignition. It at first seemed to not work when I tried to start it, but an associate did come out and showed me that it did start. His specific instructions when asked how were that I had to “just play with it”â€"-not the most specific or helpful “instructions”, but fortunately we were able to start the truck again later when needed. He said “it was like that when we got it” and shrugged it off as if that made it ok. I don't know that that would suffice as an explanation, as the owner of this location should be responsible for making sure that the trucks are in optimal working order, regardless of “how they got it”. There were also multiple indicator lights on in the dash, including the check engine light and something that possible indicated that the back door was open even though it was not.

MICHEAL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chandra P. 
Clasificación:
2.0

Rude Customer Service and Equipment Dirty

ELGIN W. 
Clasificación:
3.0

Truck was total junk!!! No ac break light came buzzer was on the whole trip!! Holes in the roof. Truck was just beat to hell

WESLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

All was great.

ANITRA J. 
Clasificación:
4.0

The guy who checked me in was very professional and friendly. The check in was done quickly.

MELANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

Always a great experience

Leon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa V. 
Clasificación:
1.0

The General Manager was very rude. He told the driver and myself that he gave us a bad truck and yelled at us to return his truck immediately. I had already stated my concern with the truck needing an alignment, the lug nuts were loose, and it just didn't feel safe even after him yelling telling me "We gave you a bad truck anyway!!"

Markel S. 
Clasificación:
5.0

N/C

ANTHONY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SABRINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel T.  |  Overall Experience 
Clasificación:
5.0

Continue service excellent!

WILLIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUISE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE C. 
Clasificación:
2.0

Wasn't able to do return online, got charged 2 extra fees. Overview of return process unclear.

SHELBY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE H. 
Clasificación:
2.0

Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.

debra w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abiodun O. 
Clasificación:
5.0

Very clean, excellent customer service! I would definitely recommend this facility

cassandra c.  |  Overall Experience 
Clasificación:
3.0

They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.

Andrea B.  |  First Impressions 
Clasificación:
5.0

The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.

Rachel T.  |  First Impressions 
Clasificación:
4.0

We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.

Kristie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdella S.  |  Overall Experience 
Clasificación:
5.0

Great customer service especially from Okeshi and staff!

Marlene F.  |  Overall Experience 
Clasificación:
5.0

When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)

Shirley M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Yalonda M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaleka F.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.

Yolander C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamila C.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable only problem not wearing any mass

MARCIA D.  |  First Impressions 
Clasificación:
4.0

The fees are a bit much

MARCUS M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MALIK A.  |  Overall Experience 
Clasificación:
2.0

Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.

Karen K.  |  First Impressions 
Clasificación:
2.0

The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is

Mark L.  |  First Impressions 
Clasificación:
5.0

Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

Edsell H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arizona L.  |  First Impressions 
Clasificación:
5.0

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

SHANEKA M.  |  First Impressions 
Clasificación:
3.0

They just need to add a grace period for being late

Raquel B.  |  First Impressions 
Clasificación:
5.0

The staff were great.

davian w.  |  First Impressions 
Clasificación:
4.0

Very helpful

MARCUS M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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