Customer Reviews for U-Haul Moving & Storage at Covington Hwy

3,946 reviews

4360 Covington Hwy   Decatur, GA 30035
(1/4 Mi Outside I-285)

(404) 284-0918

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 284-0918

4360 Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VICTOR R 
Rating:
5.0

Real helpful and knowledgeable great experience great working with the people that's there and I really enjoyed my experience and I'm going to be getting another truck tomorrow thank you

kevin t 
Rating:
5.0

Customer did not leave a comment.

Jayna A 
Rating:
3.0

Need more workers on the register

Seqoyah T 
Rating:
5.0

Customer did not leave a comment.

CAHERINE L 
Rating:
5.0

Customer did not leave a comment.

MITCHELL H 
Rating:
5.0

Customer did not leave a comment.

Dante D 
Rating:
5.0

Take prices down or offer unlimited miles for inner city moves

Arastine S 
Rating:
5.0

Excellent customer service

sonji p 
Rating:
5.0

Customer did not leave a comment.

NATARSHA R 
Rating:
5.0

Customer did not leave a comment.

Darnetta M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emoni P 
Rating:
5.0

Excellent customer service! My new favorite location. 🔥

JoAhne P 
Rating:
5.0

Great customer service!

Dante D 
Rating:
4.0

Customer did not leave a comment.

yolanda h 
Rating:
5.0

Customer did not leave a comment.

Vannessia S 
Rating:
5.0

Excellent customer service from beginning to end. Pickup and drop off were excellent as always! This has been my third trip and one more to go. Have used both pickup and drop off each time. Always friendly and nice to work with team!!

KATHLEEN I 
Rating:
5.0

Helpful service person, smooth pickup and dropoff

Karen P 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

The person at counter this morning wasd friendly and welcoming and efficient. The vehicle was clean and ready to go. On the return I was checked in promptly, given a receipt and on my way. Appreciate being able to leave my vehicle securely parked.

DELORIS B 
Rating:
5.0

Customer did not leave a comment.

Cequel K 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
4.0

Customer did not leave a comment.

NIKITA H  |  Overall Experience 
Rating:
3.0

Truck needed an alignment and store was understaffed.

Jovon F 
Rating:
2.0

Customer did not leave a comment.

Ronald A 
Rating:
5.0

I thank everyone for being patient with me and the way I made my payments also I was very thankful that you all maintained the place without having the rats or mice running over my things …very appreciative

Mary J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dante D 
Rating:
5.0

Customer did not leave a comment.

randy f 
Rating:
5.0

It was great I was able to get most of my stuff moved. Ended up going into labor during the move and had to send someone to return the truck. Sorry.

Lashunda W 
Rating:
5.0

Personnel were very nice and helpful

Katherine B 
Rating:
5.0

Good stuff..

Cedric R 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L 
Rating:
5.0

Customer did not leave a comment.

Dasha P 
Rating:
5.0

Customer did not leave a comment.

Major G 
Rating:
5.0

Friendly and helpful staff.

Charolett P 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

All went well.

Joseph V 
Rating:
5.0

Customer did not leave a comment.

BILLY A 
Rating:
5.0

Customer did not leave a comment.

Lavardo B 
Rating:
1.0

I arrived at 4360 Covington Hwy and was not able to pick the truck from there. After speaking with Uhaul Support they said the app gave the wrong address and sent to a different location. FIX your stupid APP!

Sabrina B 
Rating:
5.0

Customer did not leave a comment.

DWAYNE R 
Rating:
4.0

The location was great but that was the worse truck I’ve ever rented. It was about to cut off, need front end alignment,change oil light on, and the back wouldn’t close once we opened it. But overall this location usually do good.

Ebony B 
Rating:
1.0

Totally disappointed, over charged, lied to in my face. The tech outside was very good and very helpful, but customer service agent was terrible. She made me wait for 3 hours while she helped other customers and talked to her GM. Not to mention I texted the GM and got a response the next night in which he apologized for responding so late, and said he would call me the next day, and I still have not heard from him since.... Terrible customer service from the head down...Very, very disappointing.

Jerel R 
Rating:
4.0

Customer did not leave a comment.

Patricia F 
Rating:
5.0

Great management team!

Dante D 
Rating:
5.0

Customer did not leave a comment.

Tiffany K 
Rating:
5.0

Customer did not leave a comment.

Marcus S 
Rating:
5.0

Customer did not leave a comment.

LeAnn P 
Rating:
4.0

Customer did not leave a comment.

Sharon H 
Rating:
2.0

Staff was abrupt and short. I had to wait 30 minutes to get out of the gate.

LISA W  |  Overall Experience 
Rating:
4.0

The U-Haul we rented had a leak in the body and it was raining, we did not know there was a leak until we were unloading. A lot of our boxes and items are now water damaged.

Keena B 
Rating:
5.0

Thank you JB and the staff also your manager you all are a great crew I use your location when I need to move and rent a truck and you all are such great people this is why I pass other locations just to come to you.

Ralph H 
Rating:
1.0

I had a major gas leak that could have been deadly and this lead to a delay with moving and I'm yet to hear from the manager, 1 week later.

Guylaine D 
Rating:
5.0

Customer did not leave a comment.

GEREBIA L 
Rating:
5.0

Customer did not leave a comment.

GREGORY D 
Rating:
5.0

Put the accurate amount of gas when checking the vehicles, especially when the trucks are given to the customer passed empty and they put gas in the vehicle and still get told they returned it on empty and they took pictures to prove it was returned with gas that wasn't originally in it.

Teresa B 
Rating:
5.0

Customer did not leave a comment.

wendell h 
Rating:
5.0

Great customer service

Dante D 
Rating:
5.0

Mr O Tasia and the yard crew treated me with fast personalized and efficient service. I’d recommend this location to friends and family!

MARC L 
Rating:
5.0

The truck I rented the sun visor was broken and it fell over my view almost causing accident things like that need to be taken care of before you rent a truck out other than that everything else was pretty good.

darryl d 
Rating:
1.0

Customer did not leave a comment.

Robert F 
Rating:
3.0

Have chairs for the elderly that comes in. Would be nice

cassandra h 
Rating:
5.0

maybe get a bigger parking lot?

David L 
Rating:
5.0

Customer did not leave a comment.

JOYCE D 
Rating:
5.0

My GO TO U-Haul. The staff is professional and good people and the trucks are always clean. Pick up and drop off is always easy. 10 out of 10!

Adriana L 
Rating:
4.0

Customer did not leave a comment.

Crystal H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ariane A 
Rating:
5.0

The employees where polite and professional.

kenneth m 
Rating:
5.0

The staff was very friendly and welcoming when I arrived. The woman at the desk was professional and well spoken. When I returned the equipment the process was smooth and fast.

Fereshia H 
Rating:
4.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Great customer service.

APRIEL J 
Rating:
2.0

Customer did not leave a comment.

JASMINE T 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C 
Rating:
1.0

Just making sure there’s a THOROUGH inspection of vehicles.

Silver C 
Rating:
5.0

Customer did not leave a comment.

Travis C 
Rating:
5.0

Customer did not leave a comment.

glenn c 
Rating:
5.0

Customer did not leave a comment.

Brittney B 
Rating:
5.0

Very friendly and helpful professional

DAWIT H 
Rating:
3.0

I was okay until my storage got totally destroyed by rats and raccoons. I was forced to throw everything away as I’m on my way out of town for a year; and the staff was VERY rude about me using their dumpster on site. B n I had no way to transport trash because I had planned on keeping my unit, that I’ve had for 7 years.

AUDREY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla F  |  Overall Experience 
Rating:
5.0

Continue your great customer service. Thank you!

Keith C 
Rating:
5.0

The wait time for service/pick up, could really be improved. TOOOOOOOOO SLOOOOOOWWW!!!!😞😞.

CYNTHIA H 
Rating:
5.0

The guys at this location was very very nice and attentive and I was from Florida good service

kevin b 
Rating:
5.0

Customer did not leave a comment.

PATRICK S 
Rating:
5.0

Great service!

Dante D 
Rating:
5.0

Customer did not leave a comment.

Jessie R 
Rating:
4.0

Customer did not leave a comment.

Xavier h 
Rating:
5.0

Customer did not leave a comment.

Dante D 
Rating:
5.0

Customer did not leave a comment.

Jessica H 
Rating:
3.0

My unit it’s very damp inside a lot of my items had to be trashed. Especially my work uniforms.

Keith B  |  First Impressions 
Rating:
1.0

Soooo fuck dumb

Ava K 
Rating:
5.0

Customer did not leave a comment.

Demarcus W 
Rating:
4.0

it was no gas in the truck and the check engine light was on and the brakes were squeaking

marian r 
Rating:
4.0

Make sure the truck will start. I was not told I needed to turn steering collar to the left for truck to start. Please check to see if trucks eotk properly without doing extra stuff.

Margaret g 
Rating:
5.0

Hire more help

Janice C 
Rating:
5.0

Customer did not leave a comment.

Meisha U 
Rating:
5.0

My name is Lorenzo Moore and I used 3035 and it were the eeperince that I had with U HAUL Thank again.CHEF

Lorenzo M 
Rating:
3.0

Pick up was great. Drop off return we had a little problem.

Karen L 
Rating:
5.0

Always good to see a minority-run franchise offer prompt professional and courteous customer service.

Frederick B 
Rating:
3.0

The verification process was excessive. And i know its procedures but that is the branch not the company. Management should fix that

REGINALD D 
Rating:
5.0

Very customer friendly respectful

Reginald R 
Rating:
5.0

Customer did not leave a comment.

KATHERINE D 
Rating:
3.0

Lower mileage cost

Natasha L 
Rating:
5.0

Okeshi the General Manager was wonderful.

Jynell L 
Rating:
4.0

Check the brakes

Mahmood B 
Rating:
5.0

Customer did not leave a comment.

Travis B 
Rating:
5.0

Customer did not leave a comment.

Joseph G  |  First Impressions 
Rating:
5.0

Respectfully and manner

Joseph G 
Rating:
4.0

Everything was good. CS was very helpful. The person who checked out the truck was very polite.

JOSELYN O 
Rating:
5.0

Customer did not leave a comment.

Tameka M  |  Overall Experience 
Rating:
5.0

Great

llorenzon m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tameka M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTE G  |  First Impressions 
Rating:
5.0

The staff was friendly and professional.

Chester D  |  Overall Experience 
Rating:
3.0

Everything was ok ,except for the fact that there was a leak that damaged my stuff

Andre J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENICA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

catherine s  |  First Impressions 
Rating:
5.0

The store manager is ALWAYS amazing and very knowledgeable about the facility.

kecia d  |  First Impressions 
Rating:
4.0

The manager was very helpful and courteous.

Deborah S  |  First Impressions 
Rating:
5.0

Every single representative in the office is extremely helpful!! It’s honestly becoming rare where you get people who go above and beyond for the customers but this location has that on lock!! Everyone is knowledgeable of the companies products and policies and they truly run a great store. I’ve seen them handle adverse and difficult customers and still remain professional and that’s what stands out to me. I appreciate this location!!

Jasmine P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jajuan W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ravyn J  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kwanesha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chester D  |  First Impressions 
Rating:
5.0

Na

Linda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latolya C  |  Overall Experience 
Rating:
5.0

Loved working with Okeshi and his team. I always felt valued as a customer and they made sure to always extend good service. The place is clean and easily accessible. Grateful for the opportunity to store our things at this location and will definitely recommend to friends.

Shantrell L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanice S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorcia B  |  Overall Experience 
Rating:
5.0

Great team, excellent service

John W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chaleece p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANISHA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter C  |  Overall Experience 
Rating:
5.0

Store Manager. Awesome person ,store knowledge a plus.

Magalene M  |  First Impressions 
Rating:
4.0

The people are nice made sure I got what I was looking for

Vonche R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya M  |  Overall Experience 
Rating:
5.0

Staff understood my needs

Rahab W  |  First Impressions 
Rating:
3.0

i paid a whole month for the use of five days. I feel it should be refunded,

Annette J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frederica b  |  First Impressions 
Rating:
4.0

The store manager is nasty trust me I will be moving my stuff real soon

llorenzon m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamar W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany b  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Myrlande D  |  First Impressions 
Rating:
5.0

Excellent and the staff is very friendly and helpful

GLORIA E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamar W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanise J  |  Overall Experience 
Rating:
1.0

The on-site manager is disrespectful and not professional start talking about pulling out girls and cursing

MESA Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jquan m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvel C  |  Overall Experience 
Rating:
5.0

The service was accommodating and informative about what my responsibilities as the renter of the storage unit. I’m actually happy that I was referred to this location instead of the original location I had selected.

Eric D  |  First Impressions 
Rating:
2.0

People in the office was really really rude and I am I hope to never do this again

Joya S  |  Overall Experience 
Rating:
1.0

In ability to contact location via phone.

Ben C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marneah S  |  First Impressions 
Rating:
5.0

Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.

Ethlyn C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany k  |  Overall Experience 
Rating:
4.0

Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!

Shawna T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRANCE B  |  Overall Experience 
Rating:
5.0

Very friendly staff rate 100%

Kidane T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAKEITTA W  |  First Impressions 
Rating:
5.0

Good

Anthony R  |  Overall Experience 
Rating:
5.0

They are awesome on Covington hwy nice and friendly

camelia g  |  Overall Experience 
Rating:
5.0

Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.

Shanice S  |  First Impressions 
Rating:
5.0

The gentlemen working on the day I went were awesome to work with!!

Joanne R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zanetta C  |  Overall Experience 
Rating:
5.0

The manager was the best

INGRID R  |  First Impressions 
Rating:
5.0

But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free

Linda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakesia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY W  |  First Impressions 
Rating:
5.0

Extended hours for Access to storage

Jermaine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel R  |  Overall Experience 
Rating:
5.0

No problem

Barbara C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen K  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Transactions was smooth and easy.

KASHYRA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma H  |  First Impressions 
Rating:
5.0

Great Staff!!!!!

FAITH B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ben C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney W  |  Overall Experience 
Rating:
5.0

Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!

Milton B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariane D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H  |  Overall Experience 
Rating:
5.0

Okeshi mainly provided me services and was exceptional in assisting me every time he did help.

SHARQUNDRA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W  |  First Impressions 
Rating:
2.0

The storage u it says for 1 bedroom and half of my stuff did not fit

Trevis L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laurice K  |  Overall Experience 
Rating:
1.0

U Haul is giving out false information just to secure sales.

Theresa S  |  Overall Experience 
Rating:
3.0

I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.

Tatiana P  |  Overall Experience 
Rating:
5.0

Rate was great for what I needed to move & got a storage included for free.

JAMILA G  |  First Impressions 
Rating:
5.0

Employees were very helpful and nice.

LINDA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel T  |  Overall Experience 
Rating:
2.0

Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.

debra w  |  First Impressions 
Rating: