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Daivon A.Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Testimonials From Recent Customers
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The only issue I had the truck I had the horn didn't work
ALISHA Y.Customer service is very good at this location. Okasi always meets me as soon as I drive in. The Asian lady customer service representative is very thorough in her explanation of everything. The African American young lady is very patient and helpful. I didn't catch his name yesterday, but the young man at the register was very quick to see if I or other customers need assistance as soon as we approached the counter. Customer service like this, is rare in Atlanta from the entire team. I'm impressed.
BRUCE C.No improvements, Everything was done in a Very Friendly and professional manor.
AVIS J.Always a greatrental experience at this location .... my go to rental location ...keep up the great work guys
Leon C.The young lady that took care of us was very informative and patient and kind
ISAAC G.Mr.O made finding a truck at the last minute very easy. One of the nicest uHaul employees we've ever met.
TIASIA H.Service was good considering that there were only two workers to answer phones, set up contracts and hitch trailers. Turnaround time from entry to exit was still under 30 minutes.
Garry O.Didn't have a dolly available but they still charged me for it AND charged a missing fee for the dolly I never even had
Megan M.Excellent customer service
ADARIA J.This is the worst experience I've ever had i'm letting my friend know who works at the radio station. The truck stop My brother had to come oil the truck. bringing the truck 🛻 it smoking and the truck was 45 years old just horrible i want my money back
JOHNATHAN H.I love the guys spirit.
LATONYA F.Everything was good. Customer service was great. They took care of all my needs
Teri C.Equipment needs to be repaired and maintained.
ERIC T.Ensure the vehicles are clean and properly kept.
JOSEPH R.Continue the great service.
MELVIN H.When returning a rental make sure you are on time, I rented a van for three weeks and was less than an hour late. Still charged for an extra day. A little grace would go a long way.
Dante D.Wish you could have had a dolly ; otherwise, everything was great! Customer service both times beyond excellent and that is not found much anymore. Gracias.
SYLVIA A.Uhaul over charge my trip, i just needed two days traveling time they placed a week, that's $200. I can used
KIM E.They installed a hitch for me. Excellent crew and management.
Earl K.Excellent service as always.
Leon C.Okeshi mainly provided me services and was exceptional in assisting me every time he did help.
SHARQUNDRA A. | Overall Experienceexcellent
DAMBER M.Me.Nicole was amazing!!!!
CLARENCE P.Nada
MARCUS C.Everything was fine enjoyed the ride the truck ran good thank you for your service we'll be waiting for in the future
RAIDA G.Quick...Easy....and Friendly!!!
Felicia S.1st time renting utility trailer lil diffucult backing in drv way, after several attempts drove around coldersac left on frnt lawn. But thanks was very needful.
LARRY S.Outstanding Service!
Charlie G.Great group of people!
Dante D.Always a positive experience!
DANTE D.First uhaul store I was dealing with on Memorial Dr., Avondale Estates, GA 30032..I made a reservation and when I went to pick up the employees were basically hanging out told me they didn't have the truck I reserved. Was sent to Covington hwy location...all I can say is at least I got the truck I needed.
MICHELE B.Customer service was horrible blood in truck did not have equipment I needed I will not use this location again an I may not use uhaul anymore the service was horrible in snide an the rep I called to advise this to name keisha had no empathy at all
SHANYEA C.No Dolly's... Was quoted different rates from multiple employees for extended rental time .... In the end the store honored the rate we were quoted. Still a headache
TIFFANY W.The location was clean and professional but lacked the necessary moving equipment I needed, ie dollies and hand truncated.
VINCENT W.Everything went smoothly; staff very professional and proficient. Thx
VICKIE H.Dropped off at night.
CAIRA W.Excellent customer service
TALECIA B.I think the guys work very hard at this store and work very well as a team. I interacted with a couple of the guys and each showed respect snd communicated effectively. Willing to help to get the job done. ¡Gracias!
DAVID M.Everything was good. Keep up good work
hayward S.The storage u it says for 1 bedroom and half of my stuff did not fit
Trevis L J. | Online Move InU Haul is giving out false information just to secure sales.
Theresa S. | Overall ExperienceI had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.
Tatiana P. | Overall ExperienceRate was great for what I needed to move & got a storage included for free.
JAMILA G. | First ImpressionsEmployees were very helpful and kind. Answered all of my questions without hesitation
michael K.Everything was great, thank you very much.
John B.Staff is fantastic and hard working individuals... Thanks so much...
CLARENCE G.Employees were very helpful and nice.
LINDA C. | Overall ExperienceThe equipment was clean for the most part. However, there was something wrong with the key and ignition. It at first seemed to not work when I tried to start it, but an associate did come out and showed me that it did start. His specific instructions when asked how were that I had to “just play with itâ€â€"-not the most specific or helpful “instructionsâ€, but fortunately we were able to start the truck again later when needed. He said “it was like that when we got it†and shrugged it off as if that made it ok. I don't know that that would suffice as an explanation, as the owner of this location should be responsible for making sure that the trucks are in optimal working order, regardless of “how they got itâ€. There were also multiple indicator lights on in the dash, including the check engine light and something that possible indicated that the back door was open even though it was not.
MICHEAL J.Rude Customer Service and Equipment Dirty
ELGIN W.Truck was total junk!!! No ac break light came buzzer was on the whole trip!! Holes in the roof. Truck was just beat to hell
WESLEY M.All was great.
ANITRA J.The guy who checked me in was very professional and friendly. The check in was done quickly.
MELANIE S.Always a great experience
Leon C.The General Manager was very rude. He told the driver and myself that he gave us a bad truck and yelled at us to return his truck immediately. I had already stated my concern with the truck needing an alignment, the lug nuts were loose, and it just didn't feel safe even after him yelling telling me "We gave you a bad truck anyway!!"
Markel S.N/C
ANTHONY W.Continue service excellent!
WILLIE C.Wasn't able to do return online, got charged 2 extra fees. Overview of return process unclear.
SHELBY J.Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.
debra w. | First ImpressionsVery clean, excellent customer service! I would definitely recommend this facility
cassandra c. | Overall ExperienceThey gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.
Andrea B. | First ImpressionsThe young lady at the front desk was very knowledgeable and helpful. She should be considered for management.
Rachel T. | First ImpressionsWe kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.
Kristie R. | Overall ExperienceGreat customer service especially from Okeshi and staff!
Marlene F. | Overall ExperienceWhen I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)
Shirley M. | First ImpressionsThe only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.
Yolander C. | Overall ExperienceStaff was knowledgeable only problem not wearing any mass
MARCIA D. | First ImpressionsThe fees are a bit much
MARCUS M. | Overall ExperienceFacility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.
Karen K. | First ImpressionsThe manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is
Mark L. | First ImpressionsStaff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!
Edsell H. | Overall ExperienceThe Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family
SHANEKA M. | First ImpressionsThey just need to add a grace period for being late
Raquel B. | First ImpressionsThe staff were great.
davian w. | First ImpressionsVery helpful
MARCUS M. | First Impressions