Comentarios de los clientes para U-Haul Moving & Storage at Covington Hwy

Awesome Job guys ...keep it up

These guys are very professional ... its refreshing to have such great customer service. Keep it up guys

Great work

The Guys Here Always Have Great Service. Only location I'd go too. Get Them A Raise. So They Don't Leave. SSMedical.

For me everything was good so far so good.

'Steering seemed a little loose on the truck that I rented. Prices are a little steep but ok I guess that's not too bad for 6 hours but what if I only needed it for 1 hour would that be cheaper for a 15 mile round trip?

This was the cleanest, u-haul I have ever entered. The customer service was above average and the young men in staff were very knowledgeable, fast , and considerate if your time. I will forever visit this U-haul for my moving and rental needs.

Very nice crew. Helpful and accommodating.

Very nice staff

Nothing

Reserved a van. Afraid to drive trucks which i was forced to considering the urgency of my move yet the $50 reservation guarantee was not approved by supervisor. Why? Please investigate. Love Uhaul but this needs fixing.

Great experience

Keep up the great customer service

Get more staff. When returning equipment the guy was over worked. He did a wonderful job coordinating everyone but he needs help! I will be back again because if the service I received though. - MyAgentIsTravis

Helpful and knowledgeable staff.

Overcharging customers

Nothing

Great workers

Awesome workers

Excellent Customer Service

excellent service

When i went to return the truck, i was overlooked and had to wait for almost half an hour to be checked out.

Get some more people on board

Great an friendly

There is a great team working at this location and would always cater to my rental need ... I`m a regular renter. Keep up the great work guys !

Very easy to find no problems here.

Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Staff was very nice. Aaron Hannon is a very helpful and respectful young man. Thanks.

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

The customer service is excellent ready and willing to help and answer all my questions if I could give them 5 stars I would! My uhaul was ready and waiting with no issues! Thank you so much

Love the customer service fast and friendly! All the staff were excellent

Nothing. It was very well maintained, the customer service reps were very nice and respectful. He made sure we understood everything and was willing to answer all Questions.

Top Tier Service! Super Friendly Staff! Clean and well maintained trucks! Five-Stars ⭐️ ⭐️ ⭐️⭐️⭐️

The associates at his location were always friendly and helpful. The 2 issues I had was getting through on their local phone line and when I requested to have my box available they almost were never available and and couldn't be made available when they said they would be.

Staff was very interested and attentive to my needs.

There were a few ants on the dashboard; other than that the experience was good!

Everyone was very polite and helpful.

My reservation was honored. Trucks ramp was taken off by previous renters. Myself and a couple guys tried to get it back in to no avail. The Mgr gave me a great rate and I took the truck. I glad he downed it when we returned it. Transmission is “Trash”

I had initially a bad experience due to the initial location being closed - I had to call a phone number to recover the keys but as nobody did answer, I've decided to cancel the initial order and to get to a real I-haul dealer nearby and there I could be served normally. Forget about ‘'ghost'' agency.

I have worked with this location several times with great experiences. This time I rented a van and it was not until I was it was too late for me to make a change that the previous renter had spilled gasoline or kerosene in the back. We had to deliver a $10000.00 rug in this van. we were very fortunate we could roll the windows down and we covered the back area with plastic and furniture blankets. This van should not have been rented out.

I paid $29.00 for the big truck an I was given a $19.99 went back in to tell them I ordered a truck for$29.00 the staff said that's the only thing that they had in it was not fair

I was very unsure of the tow dolly even after watching the video. The staff assistance was very necessary.

I have alerted the company that I was charged a 20.00 fee upon checking my uhaul vehicle in after hours. I was told that I would receive a follow up and money would be returned back to my card. I am yet to receive a follow up or a reimbursement. Please advise. Thank you.

The charges are insanely high and I was charged double for taking the van back 2hrs past the actual drop off time. It would've been easier and less expensive to van from a car rental place. I'm very disappointed.

The experience was very pleasant. Because of my experience at this location, I will use the service again.

Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Great customer service.

My experience at the store was awesome! Great guys!

Great customer service, fast in and out!

Very Thing was Fine

One the the employees was very rude when I pulled into the return station! He approached me very aggressive and argumentive because I explain that online it said I had to verify and input info as well as he did but he tried to rush me and was very rude with it!!! Also the mileage on the truck was incorrect and when I tried to verify on the app that it wasn't the web link went blank on me !!! Will never rent from this location again

So, when I arrived at my original reservation location, both trucks at that location were down for maintenance and the representative was supposed to move our reservation to another location, but had not. He also wouldn't answer the phone when the desk agent called. This meant that we had to call around to other locations to find one with a truck, get our reservation changed to a new location, drive further out, and pick up a truck. It put us an hour behind schedule. So, the start of our experience was terrible. However, the staff at the second location were fantastic.

The truck was NOT CLEANED when I picked it up...I took pictures.

Keep up the great work.

Better customer service or Even more contactless service

The young lady that rented the van was very polite and fast! When I returned the van, the young man was accommodating and efficient.

They just need to add a grace period for being late

Great service

I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Love U HALL, they serve all my moving and storage needs.

The workers was very friendly and helpful. I will recommend.

there was a leak in my unit , no body got in touch after reporting it

The staff were great.

The staff was very helpful and the facility was clean and easy to access.

Staff is very friendly

The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

The staff could be a little more professional when handling customers. Also, they could be more respectful.

One of the best U-haul facilities that I've ever seen.

The CSRs were very helpful

Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

I will always use your services in the future and will recommend it to everyone.

The employee was very knowledgeable and respectful thank you.

good service

Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

Very helpful

I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

No comment

No specific concerns or problems in the more than one year of using this facility.

Ok

Great customer services thanks you.

N/a

Customer Service was wonderful and helpful.

The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Fast and Easy process. Very safe and clean environment. Thanks

storage units was delivered in a friendly and professional manner which I truly appreciate it

I will highly recommend this UHaul facility for new clients!

The staff was great and professional would definitely recommend this location. Please keep up the good work

Friendly and polite staff especially Shameka and Dewayne.

I am very pleased with the services I received

Not especially polite. Just indifferent.

The staff was extremely helpful and I would recommend everyone to this location

This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

They were extremely professional and helpful with my needs and I would most definitely use this location again

This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Need more man power short of help

always good customer service,,,,,,,

Great Staff, Keep up the good work!!!!

Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

Customer service was excellent and helpful.

The service was quick and the staff was courteous.

The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

Good overall, just need to lower prices

Uhaul is my place for storage,but the property need more parking space for customers.

The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm