Nothing, staff was friendly, efficient, great customer service!!
SHELLIAN SCustomer Reviews for U-Haul Moving & Storage at Covington Hwy
Testimonials From Recent Customers
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They charged me extra for gas when it was over what the gas tank was when I received the truck. The paper showed one thing, the dashboard showed different and the receipt showed under what I brought it back at. I entered how much gas was in there and was still charged
Latrease JThe manager and staff were always helpful and friendly. I would most definitely use them again if needed.
Makeva P | Overall ExperienceThis location claimed I returned my uhaul 2 days after I actually did, resulting in me being charged for 2 more whole days. My milage was also higher than when I returned it.
ASHLEY JThe truck rode like it was going to fall apart. It wasn't a smooth ride. Then, the kicker...I was charged an extra $50.00 for going over the allotted mileage. I was told the mileage was not an issue. I misunderstood what that meant. I thought it meant unlimited mileage for the 2 days. I moved things from Columbus and then from the storage unit in metro Atlanta. $50.00 later. The equipment was clean.
JASON PEverything went exceptionally smoothly today and the manager on staff was awesome! From moving around to help customers from one task to another! And without hesitation! Everyone was pleasant to the whole staff thank you for such an awesome experience!!!
HEATHER H | Overall ExperienceEveryone was professional. The process was fast quick and easy even with the upgrades that are now required. Keep the staff you have they work as a great team.
QUINYATA CCheck and make sure equipment is in proper working condition. Safety first.
CHARLES CI love U-Haul. I been using them for years and will never stop!
ZENOBIA S | Overall ExperienceGreat friendly team and very knowledgeable and helpful!!!!!!!
JEROME JGood service
Jose MThis is my 2nd time using the services of this particular facility, and I have to say that the service again was fantastic. Even though I showed up a bit unorganized about what I needed, the manager helped me out very quickly and got me on the road. Everything went as planned and my entire family was extremely happy. We're from out of state and were under a bit of a time crunch and the excellent service here kept us on schedule. Highly recommended!!
MARK MAssociate was very attentive and gave great assistance.
MICHAEL RAwesome customer services.
SHARHONDA Wmanager was on point nice
LEWIS RMake sure website stays updated with recent rental equipments.
LEROY GHave reserved equipment on hand. Not charge for moving pads I never received.
LYNDSEY WExcellent service and staff
Tameka j | Overall ExperienceBoth the guy an girl at front desk were very professional and the guy who actually did my reservation was the most knowledgeable person I come in contact with in a long time I was in an out within minutes and he was So Cool about what he was doing They both need a pro.otion
MICHELLE BGreat experience
Hope C | Online Move InOkeshi and JB went above and beyond in terms of customer service while assisting me with some issues with the van. Absolutely *stellar* customer service, give them a raise!
Kirsten Mexcellent experience
Leon CCustomer service was not in favor to the customer, I can't even begin to express the let down I experienced, I would like to even be contacted back.
LONNIE HVery Good Thank You
ELAINE FThe equipment is what it is but the customer service was excellent
Jorge ANothing at all everything was clean and smooth and fast checkout 👍🏾👍🏾👍🏾👍🏾👍🏾thumbs up
MICHAEL DEverything is always perfect
JACK MThis U-Haul is the best! I've never had any issues when it came to the rental! The process is very fast and efficient!
SHAKATIA GThis is the place to go for rentals and exceptional customer service. I'm always treated with respect, and they show that they value their customers
ESTHER W🫡🌹🤰🏾🌼🫶🏾☄️💠
QUA'SHEE'KA MI received great customer service and trailer hook up assistance plus picked up a few extra boxes from the Covington Hwy location.
TERRY CThank you for great customer service
Denise C | First ImpressionsTried to over charge me.
DARRELL WEverything was good..great.
GLORIA JIn and out very quickly
SHERRY MI did my pick up via mobile app. I would not really recommend it. I would definitely recommend talking to someone face-to-face. Other then that. The truck was definitely clean
Kerry SN/A. I rent from this location every Saturday and the customer service is always IMPECCABLE!
CHERIE DNothing comes to mind, never had an issue at this location
MATTHEW HAwesome team
cherly b | Overall ExperienceGreat staff very friendly
ANIKA T | Overall ExperienceThe staffing this location is excellent very polite and very professional
ANTHONY RFront desk was very helpful and understanding
KARINNE WNothing - the people were friendly and very helpful
Neil SThe manager Mr keosha and his team were very professional
ALICE M | Overall ExperienceI always get great service from this location
ESTHER WEveryone was friendly and helpful
TIFFANY MThe customer service was really bad when I first got there. I was told when I first started I would be able to change my payment date. Once requested they told me I couldn't. After almost two years of paying late fee's I literally had to fuss them out for a manager to even call me and she changed the payment date no problem and gave me two months free, that did not compensate for how much I've paid in late fees and the horrible customer service. When they call even though the account is documented they are rude. Also they call back to back to back all day. I wouldn't recommend Uhaul to anyone I have another storage at Extra Storage I've been there two years they don't keep raising the rent they have great customer service and they had no issues changing the payment date
Shacara J | Overall ExperienceGood frens
Yorland GALWAYS THE BEST EXPERIENCE !
MICHAEL HN/A. This is my preferred store. Customer Dervice is impeccable.
CHERIE DThe young lady who helped me and my family was awesome and the sweetest person I have seen n that type of facility in a good while ty for the wonderful outstanding service sweetheart!!
heather v | First ImpressionsEquipment we reserved three weeks ahead of time was not available. Employee assisting us was extremely dismissive and told us "no truck is available for you" without providing any explanation or solution. He wouldn't take off his sunglasses and wouldn't engage. Worst customer experience I've ever had, and our entire move day was messed up because we had to drive to another location to pick up a smaller truck even though we had reserved a 20' truck at this location
Hannah BDominique was great!
DEANNA TI would like to see an improvement in when a reservation is in place it should be honored. I liked the idea of one being found after calling 3 others places but it should not happen that way.
DEBRA Jkeep it up
ALBERT SThe owner O was very nice and helpful got me in unit very quickly
QUANANIS S | First ImpressionsVery friendly staff and very accommodating thank you
Ronisha SYour staff were excellent. Extremely professional and polite.
DAVID WWorst customer service, dirty vehicles. I will never patronize there again.
SANTOINE AI did not make this transaction, someone I don't know in another state used my email address apparently to do this. Attempted to cancel it, contact uhaul etc but no response. Then they sent me this to "review"
TATIA JGreat location, always a easy transaction!
DANTE DI really Enjoyed Customer Service this morning and Afternoon when I brought back the Equipment. They took Good care of me .
JOHN GIt smelled like gasoline the entire ride in the vehicle. I started coughing to the point I was gasping for air. It seemed like it could have been an asthma attack, and I don't have asthma. I feel I should get a full refund because it was detrimental to my health. The vehicle was not cleaned prior. My clothing reaped of the gasoline smell. And I tried to let the individual at U-haul know and was ignored. How can U-haul not know that there was an odor in the vehicle, or they just didn't care?
JACQUELINE TEverything was fine no problems
MURPHY AStaff was friendly and professional.
melody r | First ImpressionsI told customer service that I have one bedroom apartment and I need a truck and a storage unit for a one bedroom apartment, once I got to the u-haul the computer was not working,so the guy that works for u-haul had to start all over again to get me another order,it top about 45min before he got there paperwork ready, I had hired to guys from the u-haul fier, two men for 2 hours, the guy that works for u-haul gave me a storage unit for a 5 by 10 unit for a full truck for a one bedroom apartment,it was not enough room , the men had to reload the things back on the truck,he gets another storage unit and the door doesn't work my two hours are up ,he found another unit but my time for two hours had passed, it's an 35 degrees outside, thank God I had some good guys that's saw that I am handicap stayed to unload the truck ,it was a very bad experience, I wouldn't wish on no one 😔
FREDERICK R | First ImpressionsI appreciate the whole stuff on covington Highway they helped me so much when it came down to making partial payments they took when I had they work with me to keep me from getting my stuff taken or sold so that was excellent, but it was going to be too much money for me to handle I had no choice but to move out, but I do appreciate them. They are excellent staff. If I could give them a bonus I would was, a very pleasant coming to the store and even talking on the phone with them they knew who I was and it was a just a place experience and if I had to do it again I would, but I had to go so it was my pleasure of working with them and talking with them, but he got too steep for me to pay to sleep, but it was over. It was excellent service to the staff at Covington Highway, Cujo y'all appreciate you love you guys. It was wonderful working with you and working with me. Be blessed and have a wonderful day.
Sharon B | Overall ExperienceThe staff and GM at this location is are great. They staff is professional and very knowledgeable. I always have a great experience when I utilize this location
Fereshia H | First ImpressionsThe Manager and Staff were very Professional and Helpful. I will highly recommend that store. Great Team! Fray White
Fray W | First ImpressionsWhen I went back to get my storage the lock had been removed n another put. Also I had to pay 50.00 to open my storage plus there were several items missing n water damage
dwight l | Overall ExperienceThe staff was professional helpful and knowledgeable of the procedures regarding the trucks and storage bins the bins were clean and overall it was a very welcoming experience to rent from U-Haul thank you I will be renting again
PAMELA S | Overall ExperienceEveryone is professional and the manager is helpful and kind.
CLAUDETTE M | Overall ExperienceGracias.
Jalisa J | First ImpressionsItems were destroyed
Keith B | Overall ExperienceAll was great and manager was very pleasant
Gwen S | First ImpressionsBe careful storing at this location. It's roach infested and management isn't doing anything about it. The staff does what they can but without the approval from management, which is non existent most days, you will not get far.
ASHTON C | Overall ExperiencePleasers with the service
Thearon L | First ImpressionsI would live there if I could!
Andrea B | Overall ExperienceI had the worst experience at this Uhaul. While I was working with the manager, the employee next to her kept interrupting our conversation and being rude. It became so bad that I didn't feel safe being in the store any longer, I didn't feel safe with leaving my items there so I called back to Uhaul so that I could get a transfer. I am so disappointed in the services that I received at this location and the manager did nothing to calm the situation with the employee being rude and aggressive.
Monica B | Overall ExperienceThe General manager Mr Amune, was very helpful and.professional. He actually runs that location better than many others that I've visited. Keeping the business flowing and solving problems immediately was observed and greatly appreciated. The entire team over there deserves recognition for their dedication and hard work. I work in corporate and when my employees show greatness, I get approval to purchase lunch for the entire team. Showing our appreciation to them takes us a very long way and ensures that our employees know we appreciate them. Some, we even give them small raises to help with motivation while going into the peak seasons. Thank you to the GM and to U-Haul for everything
Willie K | Online Move InThe overall rental experience was excellent! Hats off to the Manager Okeshi Amune and his team for their professionalism!
Marlice C | Overall Experiencevery friendly staff , a wonderful group of young people .
Deborah S | Overall ExperienceI thank everyone for being patient with me and the way I made my payments also I was very thankful that you all maintained the place without having the rats or mice running over my things …very appreciative
Mary J | Overall ExperienceStaff was abrupt and short. I had to wait 30 minutes to get out of the gate.
LISA W | Overall ExperienceI was okay until my storage got totally destroyed by rats and raccoons. I was forced to throw everything away as I'm on my way out of town for a year; and the staff was VERY rude about me using their dumpster on site. B n I had no way to transport trash because I had planned on keeping my unit, that I've had for 7 years.
AUDREY C | Overall ExperienceMy unit it's very damp inside a lot of my items had to be trashed. Especially my work uniforms.
Keith B | First ImpressionsGenial
llorenzon m | Overall ExperienceThe staff was friendly and professional.
Chester D | Overall ExperienceEverything was ok ,except for the fact that there was a leak that damaged my stuff
Andre J | Overall ExperienceThe store manager is ALWAYS amazing and very knowledgeable about the facility.
kecia d | First ImpressionsThe manager was very helpful and courteous.
Deborah S | First ImpressionsEvery single representative in the office is extremely helpful!! It's honestly becoming rare where you get people who go above and beyond for the customers but this location has that on lock!! Everyone is knowledgeable of the companies products and policies and they truly run a great store. I've seen them handle adverse and difficult customers and still remain professional and that's what stands out to me. I appreciate this location!!
Jasmine P | Overall ExperienceNa
Linda B | Overall ExperienceLoved working with Okeshi and his team. I always felt valued as a customer and they made sure to always extend good service. The place is clean and easily accessible. Grateful for the opportunity to store our things at this location and will definitely recommend to friends.
Shantrell L | Overall ExperienceGreat team, excellent service
John W | First ImpressionsStore Manager. Awesome person ,store knowledge a plus.
Magalene M | First ImpressionsThe people are nice made sure I got what I was looking for
Vonche R | First ImpressionsStaff understood my needs
Rahab W | First Impressionsi paid a whole month for the use of five days. I feel it should be refunded,
Annette J | Overall ExperienceThe store manager is nasty trust me I will be moving my stuff real soon
llorenzon m | First ImpressionsExcellent and the staff is very friendly and helpful
GLORIA E | Overall ExperienceThe on-site manager is disrespectful and not professional start talking about pulling out girls and cursing
MESA Z | Overall ExperienceThe service was accommodating and informative about what my responsibilities as the renter of the storage unit. I'm actually happy that I was referred to this location instead of the original location I had selected.
Eric D | First ImpressionsPeople in the office was really really rude and I am I hope to never do this again
Joya S | Overall ExperienceIn ability to contact location via phone.
Ben C | Overall ExperienceEmployee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.
Ethlyn C | First ImpressionsExtremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!
Shawna T | Overall ExperienceVery friendly staff rate 100%
Kidane T | First ImpressionsBueno
Anthony R | Overall ExperienceThey are awesome on Covington hwy nice and friendly
camelia g | Overall ExperienceDuane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.
Shanice S | First ImpressionsThe gentlemen working on the day I went were awesome to work with!!
Joanne R | First ImpressionsThe manager was the best
INGRID R | First ImpressionsBut if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free
Linda B | First ImpressionsExtended hours for Access to storage
Jermaine S | Overall ExperienceNo problem
Barbara C | Overall ExperienceCustomer service was amazing. Transactions was smooth and easy.
KASHYRA T | First ImpressionsGreat Staff!!!!!
FAITH B | First ImpressionsDuane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!
Milton B | Overall ExperienceOkeshi mainly provided me services and was exceptional in assisting me every time he did help.
SHARQUNDRA A | Overall ExperienceThe storage u it says for 1 bedroom and half of my stuff did not fit
Trevis L | Online Move InU Haul is giving out false information just to secure sales.
Theresa S | Overall ExperienceI had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.
Keuntez P | Overall ExperienceRate was great for what I needed to move & got a storage included for free.
JAMILA G | First ImpressionsEmployees were very helpful and nice.
LINDA C | Overall ExperiencePoor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.
debra w | First ImpressionsVery clean, excellent customer service! I would definitely recommend this facility
cassandra c | Overall ExperienceThey gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.
Andrea B | First ImpressionsThe young lady at the front desk was very knowledgeable and helpful. She should be considered for management.
Rachel T | First ImpressionsWe kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.
Kristie R | Overall ExperienceGreat customer service especially from Okeshi and staff!
Marlene F | Overall ExperienceWhen I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)
Shirley M | First ImpressionsThe only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.
Yolander C | Overall ExperienceStaff was knowledgeable only problem not wearing any mass
MARCIA D | First ImpressionsThe fees are a bit much
MARCUS M | Overall ExperienceFacility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.
Karen K | First ImpressionsThe manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is
Mark L | First ImpressionsStaff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!
Edsell H | Overall ExperienceUhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.
Venus P | Overall ExperienceThe Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family
SHANEKA M | First ImpressionsLove the customer service fast and friendly! All the staff were excellent
Chris J | Overall ExperienceStaff was very interested and attentive to my needs.
pamela t | First ImpressionsBecause of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.
Asher R | First ImpressionsThey just need to add a grace period for being late
Raquel B | First ImpressionsGreat service
Antoinette J | Overall ExperienceI would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. ¡Gracias!
Oscar M | First ImpressionsLove U HALL, they serve all my moving and storage needs.
Mary A | First ImpressionsThe workers was very friendly and helpful. I will recommend.
asia c | First Impressionsthere was a leak in my unit , no body got in touch after reporting it
Mohammed L | Overall ExperienceThe staff were great.
Davian W | First ImpressionsThe staff was very helpful and the facility was clean and easy to access.
TIffany K | Overall ExperienceStaff is very friendly
lafandra c | Overall ExperienceThe guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam
Twanda W | First ImpressionsThe staff could be a little more professional when handling customers. Also, they could be more respectful.
Kendra T | Overall ExperienceOne of the best U-haul facilities that I've ever seen.
Tangela R | Overall ExperienceThe CSRs were very helpful
STANLEY W | First ImpressionsPre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-
Shani S | First ImpressionsThe gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.
Darnell H | First ImpressionsI will always use your services in the future and will recommend it to everyone.
Lillian M | Overall ExperienceThe employee was very knowledgeable and respectful thank you.
JESTINA A | First Impressionsgood service
WILLENE J | Overall ExperienceStaff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.
Sherrie t | Overall ExperienceVery helpful
MARCUS M | First ImpressionsI have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.
Julia J | First ImpressionsNo comment
Althera M | Overall ExperienceNo specific concerns or problems in the more than one year of using this facility.
Corliss J | Overall ExperienceOk
Abdella S | Overall ExperienceGreat customer services thanks you.
BONITA N | First ImpressionsN/a
SHAQUAN J | Overall ExperienceCustomer Service was wonderful and helpful.
Derrick B | Overall ExperienceThe manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.
Mia M | Overall ExperienceFast and Easy process. Very safe and clean environment. Gracias
Arinthia M | Overall Experiencestorage units was delivered in a friendly and professional manner which I truly appreciate it
wanda k | Overall ExperienceI will highly recommend this UHaul facility for new clients!
Maurice T | Overall ExperienceThe staff was great and professional would definitely recommend this location. Please keep up the good work
Kiana W | Overall ExperienceFriendly and polite staff especially Shameka and Dewayne.
Geraldine T | Overall ExperienceI am very pleased with the services I received
BANIKA B | Overall ExperienceNot especially polite. Just indifferent.
Loumeecha G | Overall ExperienceThe staff was extremely helpful and I would recommend everyone to this location
AYESHA D | Overall ExperienceThis was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.
Olympia O | Overall ExperienceThey were extremely professional and helpful with my needs and I would most definitely use this location again
AYESHA D | Overall ExperienceThis facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.
Mia M | Overall ExperienceNeed more man power short of help
Lenita T | Reservationalways good customer service,,,,,,,
Joseph S | Overall ExperienceGreat Staff, Keep up the good work!!!!
SIDNEY F | Overall ExperienceWould use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.
PATRICA P | Overall ExperienceCustomer service was excellent and helpful.
Sherna S | ReservationThe service was quick and the staff was courteous.
Loumeecha G | ReservationThe staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.
ANITA B | Overall ExperienceGood overall, just need to lower prices
Rachelle P | Overall ExperienceUhaul is my place for storage,but the property need more parking space for customers.
Debra a | Overall ExperienceThe storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm
Ronald Y | Overall Experience