Customer Reviews for U-Haul Moving & Storage at Confederation St

3,100 reviews

1227 Confederation St   Sarnia, ON N7S4M7

(519) 344-1096

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(519) 344-1096

1227 Confederation St
Sarnia, ON N7S4M7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alvaro G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy E. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Basil H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARYM G. 
Rating:
3.0

The tank should be full. I feel like you owe me some gas money.

DON D. 
Rating:
5.0

Customer did not leave a comment.

BRENTA H. 
Rating:
4.0

Offer a discount certificate

GREGORYS S. 
Rating:
4.0

Customer did not leave a comment.

Chantel D.  |  Overall Experience 
Rating:
3.0

I have rented trailers twice this year from this location and had good service but had issues with the lights not working properly with both trailers that I rented. I checked my vehicle both times to make sure and turns out it was the trailers that were the problem on two different occasions.

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

Jean-claude R.  |  Overall Experience 
Rating:
5.0

Nothing everything was great

CATHY M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Very easy to book online, great staff at pick up and return

Patricia M. 
Rating:
4.0

Very good van,I noticed two dimes on the floor and a piece of black plastic in the back passenger side. I hope i am not charged for cleaning and the $25 verification fee. I just received.a text to verify this morning while I was asleep and returned the vehicle bu 9pm last night. I picked up the piece of furniture ,the van is perfect for the unpredictability of the weather,I could not find the USB charging port and lost my maps to find my way back but did it by memory. You have a great guy working there, this is my second time renting there and I found a new piece that I may purchase in the future and will need a van again.

telford A. 
Rating:
1.0

Customer relations is TERRIBLE. If we'd of known the manager, Lori Kirk, treats/speaks to customers as nasty as she did, we would have found an alternate rental location. It was completely unacceptable and rude. Customer service needs over "haul".

JASON O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

That lady and man they r so nice. To me treat me with respect....

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEH P. 
Rating:
5.0

Super friendly staff Trailer pulled great Low cost for the day...will highly recommend !

Adam R. 
Rating:
4.0

Customer did not leave a comment.

BRENDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RonVanderburgt P. 
Rating:
4.0

Rhe store was super clean and the customer service was great. The truck itself wasn't. It was kind of hard to start.... very finicky. And the back door needs to be greased or something. It didn't go up or come down easy. It took quite a bit of effort to open and close it.

adammackinnon M. 
Rating:
5.0

Nothing, you guys doing excellent job, just keep doing what you doing

Ishan A. 
Rating:
5.0

Customer did not leave a comment.

Bobby F.  |  Overall Experience 
Rating:
1.0

None of the workers wore/had masks on inside or followed social distancing. There was also someone's friend hanging out behind the register with them maskless.

BLAKE M. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

BRYONL B. 
Rating:
5.0

Customer did not leave a comment.

LESLIEKNIGHT D. 
Rating:
5.0

Keep doing what you do. Great people and excellent service.

ROBERTC M. 
Rating:
5.0

Keep doing what you are doing! The whole transaction was easy and efficient. The people i dealt with were knowledgeable and made me feel comfortable, and when i had an issue and needed the truck for another day, they made all the arrangements smoothly and saved me a tonne of headache!

JEREMYM W. 
Rating:
5.0

Our truck was ready for us when we got there and the staff are very friendly and courteous-all in all it was a great moving day because of U- Haul being there for us Donna 😇🙏

DAN E. 
Rating:
3.0

The online check in is far too complicated to be useful.

Ross E. 
Rating:
3.0

Maybe take a walk around the truck with me to make sure any added fees won't show up later on. Can't trust this company with making last minute changes especially to my bill

Eric B. 
Rating:
5.0

Just simply keep doing what you're doing!!!

marc M. 
Rating:
5.0

very good

JOHNW S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

very pleased

John S. 
Rating:
5.0

Customer did not leave a comment.

PETERC P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

GEORGEA M. 
Rating:
5.0

Nothing everything was great!

RENEM F. 
Rating:
3.0

The gas being recorded wrong left a shady impression, when recommending this place I will have to now tailor it with "Doublecheck their gas vs what's actually in the vehicle." There is a gas station down the street (maybe 200meters), could they not just ask everyone to return the vehicle full and provide it full? Doing it this way makes people have to start with filling it up, then finish with filling it up. Also, the screen was cracked and damaged, which doesn't make me trust the monitors are even functioning correctly. Every single transaction when processing was just passing the cost onto the customer. You could negotiate insurance policies to cover renters, yet you could just as easily carry a general liability policy that covers all renters who have a valid driver's license.

Bryan H. 
Rating:
5.0

Trailer handled like a dream

DANIELP A. 
Rating:
5.0

Customer did not leave a comment.

JMDANIEL K. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Staff were very accommodating and answered my questions well.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

easy and fast great service

EDWARDT D. 
Rating:
5.0

Customer did not leave a comment.

JOAO M. 
Rating:
3.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Quick friendly service!

RUSSELL G. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Awesome service. So easy even when I changed my schedule. I rent from Uhaul all over North America and this was one of the best.

RICHARDN W. 
Rating:
5.0

I noticed the windshield could be cleaned other than that and thanks to for letting me leave without the the proper requirements ie visa expired Scott Huggett. Have a great day!

scott H. 
Rating:
5.0

Job very well done.

ALLAN M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Staff is WONDERFUL!!! Friendly, happy, got along with everyone…which is all hard with COVID and some of the customers who are less than pleasant. Will definitely be back LynnnFontaine

Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Locker was not cleaned. Had torn up papers over the floor.

JAMES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERM B. 
Rating:
5.0

Customer did not leave a comment.

STEVENP O. 
Rating:
5.0

Customer did not leave a comment.

DANIELP A. 
Rating:
5.0

Staff was more than helpful and very friendly 👍

CLARENCEW P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Michel S. 
Rating:
4.0

The truck i rented had a real bad smoke smell so obviously somebody had smoked in any prior to me renting it and I'm not a smoker and I hit the smell

BALJIT D. 
Rating:
5.0

Nothing I can think of

PAULD B. 
Rating:
4.0

The door on the truck we rented would not close properly. It would get to about 1' from the deck & then stop. It took 2 men to heave down on it to get it to close. We wasted almost 1/2 an hour trying to figure out what was wrong with it. Other than that issue, the staff was great fairly quick.

ERICD M. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Best facility in town. 4th time Ive rented a unit. Best service hands down. The place is always at capicity. Need I say more. Everyone knows they are the best.

LYNDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNH S. 
Rating:
5.0

the people who work here are awesome. Ive had a storage for over 2 years and have rented many trucks and these people make it so easy for me. thanks for all the help

BONNIEE M. 
Rating:
5.0

I usually rent a van or pickup. This was a larger truck and I was not too pleased to open the back only to find the dolly and moving pads that I had already declined taking up a chunk of real estate. Break the cable seal and you pay for their use...kind of like the hotel mini-bar of the truck rental industry! Ugh, U-Haul, your endless attempts at upcharge are getting so tiresome.

Ian P. 
Rating:
5.0

Super Friendly's staff

JAMESE B. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

All was good

Lyle M. 
Rating:
5.0

I rent a trailer about twice a year from you

HOWARDERNEST B. 
Rating:
5.0

Customer did not leave a comment.

LINDSEYPAULA F. 
Rating:
5.0

Customer did not leave a comment.

GILLIANROSS M. 
Rating:
5.0

Customer did not leave a comment.

Stacey M.  |  First Impressions 
Rating:
5.0

Nothing at all! The hitch I had was the wrong size and the store manager lent me his I will use this location for all future needs!

jesse M. 
Rating:
5.0

Chris was awesome from the first time I called to the time I picked the truck up. Excellent customer services.

Darwyn K. 
Rating:
5.0

Les and Lori are always very professional, friendly and helpful

LOUISLOCKWOOD R. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Sarnia U Haul did refund me the $15 for the equipment that was not included by the pickup location, but they called at 7:00am in the morning to ask where the equipment was. Would have preferred if they had waited until normal business hours to call.

JOHNJOSHUA T. 
Rating:
5.0

Our experience couldn't have been any better.The Trailer we rented was ready when we arrived ,It was hooked up to my Truck by friendly staff and the return process was very quick. Pricing was very reasonable

ALANJ C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Nothing. Was great overall

BRENDAM O. 
Rating:
3.0

Was on a waiting list for a smaller unit. Got called and told I had to take it that moment or lose it. Did take it. Then tried getting a refund on the bigger unit I had rented and paid for for the next 2 weeks. They said no. So I kept it the last 2 weeks. If I had given it up when I got the other unit , U haul would rent it out to someone else and get paid twice for the 2 weeks. This sort of sucks.

LORNE MUHLIG S.  |  First Impressions 
Rating:
4.0

The truck was in excellent condition,I do wish upon booking it,that the sales person would clarify all costs that would be involved ,rather than thinking that it is $19.95 as advertised ,along with $15.00 insurance ,we filled gas tank up to full which was another $15.00, plus kilometeters which some how brought my bill to over $67,00

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Perhaps you could provide a handout with regards to the control panel in the truck listing the uses for some that I wasn't familiar with , and as it was night time , I had to familiarize myself with this when we had stopped

Randy W. 
Rating:
3.0

Customer did not leave a comment.

CHIA-HUNG S. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

EDAZ H. 
Rating:
5.0

Customer did not leave a comment.

LUCIAM G. 
Rating:
5.0

Customer did not leave a comment.

Virginia A. 
Rating:
5.0

Continue with the same customer service that I received!! It was an extremely good experience, especially under the circumstances. And for that I wish to thank them very much!!!!

Lynn V. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Was treated very well, truck was ready to go at the set time, thank you.☘️☘️👍 Hugh. Fleming.

Hugh F. 
Rating:
5.0

Customer did not leave a comment.

Monica A. 
Rating:
5.0

Always helpful, always friendly and reasonable pricing

HEATHER C. 
Rating:
5.0

Very helpful with our questions and concerns.

Jean-claude R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david p.  |  Overall Experience 
Rating:
5.0

Thank you for doing a great job!

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Debbie R.  |  Overall Experience 
Rating:
5.0

Nothing it is top notch! Friendly affordable services

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

Ordered 10 foot truck Would have had to wait 1.5 hours for a late truck Took a 26 foot truck which was much larger than needed due to time constraints

Brittany B. 
Rating:
5.0

4x I have dealt with Confederation St U-Haul in Sarnia and they have excellent professional customer service. After I make my online reservation, I always make a phone call just to confirm everything so I can have peace of mind. They always answer the phone right away. They are always polite and respectful. Courteous and patient.

KELLY D. 
Rating:
5.0

Customer did not leave a comment.

DAVIDL W. 
Rating:
5.0

The man assisting us was very helpful and pleasant to deal with. I had by accident got the wrong size storage locker (realized this AFTER he completed the process, paid, and went to look at it). My husband and I went back to the man at the front desk to explain my mistake. I felt so worried since the bigger size that we needed would be all gone. I also didn’t want to bother them. The man was kind about the mix up and was able to upgrade us to the bigger storage unit with no issues. My panic instantly subsided! The man was so helpful. We also were able to schedule a u-haul truck while paying for our unit. Everything was so easy to schedule and confirm. Prices aren’t horrible either. That is the only thing I would add is that storage units are becoming pricey! It’s unfortunate. The price for renting a u-haul truck though is fair! Lastly, we were sold a lock and I found it pricey as well - roughly $12. Besides that, the service by the man was fantastic and very easy! I wish I could remember his name! Thanks again.

Jordan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica M.  |  Overall Experience 
Rating:
5.0

The person working in the office went above and beyond to get us a storage unit. Having just arrived from New Brunswick I cannot express how appreciative we were. Without this unit we would have been in a mess.

pamela M.  |  First Impressions 
Rating:
5.0

The lady who runs the place is 10/10. She made everything very easy and smooth. If she's not self-employed then give her a raise.

Monica M.  |  First Impressions 
Rating:
4.0

Electronic documents and verification would be useful.

ronda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

simonne malette m.  |  First Impressions 
Rating:
5.0

Amazing Staff, friendly always professional

Sean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia n.  |  First Impressions 
Rating:
5.0

Great staff-excellent facility-easy access

RON M.  |  First Impressions 
No reviews have been submitted for this location.

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