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Charlie MCustomer Reviews for U-Haul Moving & Storage at Confederation St
Testimonials From Recent Customers
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No issue or concerns
Allison PExcellent service, and the staff are very accommodating.
JOHN PHave the vechile inspected before and after after rental. Give customers copies of the circle check don't call the customer saying they stole a truck because they decided to rent it longer after having a truck break down on them
PATRICK BAll good, quick and easy.
JEFFREY SAlways a quick and smooth process.
MARK SThe employee at U-Haul was very helpful, explained the different charges and gave me a couple of options to choose from while pointing out the choice that made the most sense for me.
SUSAN JNada
JOHN DKnowledgeable and courteous service personnel. Clean equipment.
RONALD LAlls well
TIBOR ZGood people to deal with have used their equipment and lockers a few times
william b | Overall ExperienceTreat customers with respect and not be rude. There was no need to repeat yourself more than once unless asked. Information is misleading too
JEREMY SEverything was Fantastic
Jagtar SLori, Les & staff are amazing to work with!!! Every interaction I've had at this location over the years has been above and beyond an excellent experience! Thank you for your terrific customer service!
ALISON LNothing!!
JOHN RTotally pleased no improvement needed
DEBRA STaller trailer’s
WILLIAM BVery comfortable van
SHAREN HThe man helping us was very helpful
Marion B | First Impressionstruck was great , very helpful and quick staff at location. Thank you it was perfect.
IAN HThere is nothing u guys can do better it was my first time driving one the truck was amazing no issues at all I will be telling everyone to go to u guys
LOGAN SI think within my time there, I met everyone at least once. And they were all so helpful and accommodating with my situation. I thank each and every one of you. Sincerely J Sitter
jayne s | Overall ExperienceNothing i can think of ... great service!
ROBERT MBooked online and chose 7:30 pm pickup. Owner/worker was not friendly and extremely rude at making it well known that he was annoyed that i booked a 7:30 pickup. He proceeded to tell us that he was there since 6:00 am and he had to wait for us which should not be an option. Again not friendly and was so rude that i will not consider using this uhaul again. I will rent a trailer from Home Depot and not have to deal with this nasty persOn
PETER SSuper fast service with everything I was looking for. Thanks sarnia U-Haul.
THOMAS TEverything was so seamless . I have no complain . They even gave me free dolly
ARIJIT CThey were great especially the woman in the office. There were some issues with the lights on the vehicles. The 26 footer had only 1 working reverse light and the 7 pin connector didn't allow for a right signal on a trailer. Yes I used the trailer on my truck and the right signal worked so the issue had to be in the 7 pin connector. There were also a couple small position lights on the car hauler that weren't working but nothing unsafe. They gave refunds where applicable to compensate for fuel used to diagnose a check engine light and an over ordering of furniture blankets. I appreciate the challenges associated with maintaining a rotating fleet and customers perhaps not reporting issues out of fear of being blamed etc. We couldn't have done our move without uhaul and again the woman in the confed office was invaluable when it came to making our lives as easy as possible. A++
CHAD CFrom online booking, to pick-up, to return -- it was a seamlessly smooth transaction.
IAN MGreat service, good choice of trailers, friendly, helpful staff
PETER SNeeded a truck right away. They had me in one right away. Great service.
RICHARD LCan't say enough, will definitly use this location again!!
Ian MGot my trailer checked back in. Uhaul Gentlemen was pleasant with the whole process. Only took 10 minutes. Easy transaction. Great service!
JSON BCouldn't be better - great option and I promote you and U-Haul via social media as a result! Gracias
JAME KLes and Lori were amazing
JASON KEverything went great
ERICA LMy only "complaint" is related to payment/billing. I love that I got invoice reminders a week before due date, but the inability to make payment without setting up a credit card due to US infrastructure is a bit of a pain. However staff was always polite when we came in to make payments.
APRIL L | Overall ExperienceNice service
MIGUEL PThe gentlemen knew what he was doing
THOMS SThey claimed the tank was half full when it was below half a tank. I drove a total of 8 miles and I had to put 30 dollars in to get it to the half way mark. I took pictures of the tank prior to leaving the lot and at the original starting miles on the odometer. I probably will not be returning to this location because this is not the first time they have done this.
BENJAMIN RReliable service as always. Good hours. Close location.
Shamel HAbsolutely great experience, thanks to Lori and her amazing stafff Tali and John McGovern
John M | Overall ExperienceStay.
YAROSLAV LGreat staff, thank you for making moving easier
John MI had a unique situation arise, and all of the staff that I spoke with were more than helpful and courteous. They made a difficult situation into an easier one. And for that I am truly grateful. Please keep my name anonymous. Gracias
jayne s | First Impressionstreated very well , the trailer was hooked for me and explained all details of operation, excellent
GEORGE HNothing to improve
ALLAN KTHE MOST IMPORTANT THING I WOULD HIGHLY RECOMMEND IS TO PUT A GOOD QUALITY OF BACKUP CAMERA. ITS SAFETY CONCERN. ALSO, THE SIDE MIRRORS DON'T HAVE OPTIONS TO ADJUST UP AND DOWN WHICH IS WRONG. THE SIDE MIRROR SHOULD HAVE OPTION TO MOVE UP AND DOWN. I HOPE U-HAULL COMPANY WILL TAKE ACTION ASAP ON THIS SAFETY CONCERN.
IQBAL SStaff was very helpful in hooking up the trailer and confirming the lights worked.
Curt FRyan's customer service is way above average and actually amazing…. He is very pleasant, knowledgeable and helpful. Thank you for going above and beyond, Ryan, to help ease the stress of moving my parents to a retirement home. Renée Monteyne
RENEE MExcellent service and rental. Made moving our daughter back to school a BREEZE AND incredibly reasonable rates !!!!
JEFFREY MAvailability of trucks. They move my appointment at the last moment.
LUIS FExcellent customer rep the place was very and I watched how great and patient he was with every customer including myself
Gene SAll good
JOHN FIt's been number of years since using UHaul and I have never had a good experience. This one was great.
Jon BServicio al cliente de excelencia. Les and his team made a stressful day a little easier. Very polite and friendly. Thanks Sarnia Uhaul - Darryl McAllister
DARRYL MWhat a great experience with renting a storage unit! Everyone was friendly and accommodating. 5he storage unit was very clean and accessible. ¡Gracias!
KATHRYN K | Overall ExperienceVery nice compy. I likes the cleanlyness and friendlyness was very well well kelp. Gracias.
Denise D | Overall ExperienceMy dealings with u haul in Sarnia has been a pleasant one. Definitely recommend them to several people.
bonnie m | First ImpressionsOver the course of 3 years I've rented alot from this location, trailers, trucks and storage. The staff is super friendly and ready to help, thanks for being so helpful over the last few years
JACOB E | Overall ExperienceWay to expensive for a 5x5 storage room.
Howard M | Overall ExperienceLori and her staff are amazing. Super friendly and very helpful. When the fire happened Lori and her staff went above and beyond to help everyone during the very stressful situation. They were fully transparent when answering any of our questions, and made sure anyone on site got out safely. I will miss Lori and all of her staff and thank them for all they have done for me and my family
Shannon S | Overall ExperienceExtremely well-looked after by very helpful and professional staff. Highly recommended to anyone needing safe, secure, clean storage.
ROBERT K | Overall ExperienceStaff were very helpful and friendly. Les and Lori are great people. My goods were stored for many years and there was not any deterioration in them. Les was very helpful during my move out.
Geoffrey N | Overall ExperienceChris is very knowledgeable, professional and helped me determine the right size unit. I am looking forward to a positive experience as my tenancy continues. Thank you, Chris!! Cindy Barnes
Lilli A | First ImpressionsThis uhaul location and staff were the ultimate.
ROBERT R | Overall ExperienceVery helpful and accommodating
The G | First ImpressionsI have been a storage unit customer for many years and have found the facility and staff to be exceptional! In an era where good service is becoming an ever increasing rare commodity it is a great pleasure when you find it. The quality of service has been consistently exceptional. The owners and staff take pride in the facility and the service that they provide everyday! Gracias.
DANIEL G | Overall ExperienceWhen the fire happened, there was zero notice given to customers, I found out through social media and was never informed of if I was affected or not, whether I could attend to get my stuff, nothing. When I moved my belongings, the engine light was on the truck, windshield wiper held on with a shoe lace, and it sounded like the axel or tie rods were in bad shape. I was so scared of driving it I asked someone who has their bus license to drive it because I knew there were no other trucks and I needed to get my stuff out. When I mentioned that the truck was in rough shape, the answer was "well they aren't brand new" …. No kidding but if I'm paying to rent a truck I expect it to be able to pass a safety which this truck most certainly would not have. I didn't even fill out the condition form because that was an absolute JOKE. I am absolute appalled with the way the manager runs this business. I also learned apparently people actively live there and also work on their cars there, and the owners turn a blind eye. No wonder there was a fire, the manager just simply doesn't care!!!!! I will never use U-Haul again nor recommend them to a single person, in fact I will be recommending to avoid them at all costs. Can't believe I ever chose this company. Disgrace.
Kirsten L | Overall ExperienceMy move out date was Sept 16 not the 22nd!!
jillian m | Overall ExperienceI have use the U-Haul facility on Confederation numerous times and I loved it and yes I would recommend it. Thank you Lorrie for all your help and service.
catherine w | Overall ExperienceStored a three bedroom townhouse here for 10 months before everything was burnt to the ground. The prices are high, there is no fire safety equipment in place for the storage units. Risky. When we asked if we could see what remained in our burnt unit they told us it was all gone, we did not get to have pictures of the remains for the insurance company and our peace of mind. My kids lost everything, and we lost all of our furniture and memories.
AMBER M | Overall ExperienceUnit lost to fire and no answers want to be given.
Matthew B | Overall ExperienceEveryone was polite and helpful at every encounter. The premises were secure and clean at all times. I wouldn't hesitate to reuse the Uhaul storage units again.
MICHaeL B | Overall ExperienceGreat service, clean and very efficient and timely. Highly recommend their service.
Mac L | First ImpressionsDoor needed some greasing.
ARTHUR L | Overall ExperienceI needed some storage as we were moving from a house to an apartment and we were not sure what would fit.We were able to come and go from the unit and sort-out what we needed to keep and what had to be donated.Site was convenient and staff were all personable and helpful.
robert e | Overall ExperienceLori was an outstanding help!!
Mark V | First ImpressionsGreat job, keep it up. :)
Ronald S | First ImpressionsN/C
Haley V | First ImpressionsExtraordinario servicio al cliente
KENNETH G | Overall ExperienceTo expensive, monthly rate always going up.
JAMES M | Overall ExperienceDiscusting Experience
les f | Overall ExperienceStaff and manager were very friendly and helpful , very convenient and easy to access ,
stephen d | First ImpressionsBesides the mice and no lights in the unit, I have no complaints. Lori her husband the staff were all very helpful, patient and accommodating to me and my situations. I will continue to do business with them Thank you
Tricia C | Overall ExperienceVery friendly staff. I give this uhaul a 10+ rating They even provided me a step stool for an hour!!! If I ever need a storage unit again I WILL DEFINITELY be choosing this location
Deb F | Overall ExperienceGood job 👏
Eligio F | Overall ExperienceAll of the staff at this facility are extremely knowledgeable and very helpful. And if they don't know what I may need, they make sure to find out the information I need. The store is always clean and stocked properly.
Nicole R | First ImpressionsVery helpful and friendly staff.
Jane B | Overall ExperienceOnly reason we left is because we have a garage now in our new house. Otherwise. Great location, great staff. Nothing bad to say at all
Stacey W | Overall ExperienceThe only negative thing we found was the amount of dust and pollen that covered everything in the storage unit and the fact that everything smelled musty which I can understand as our things were stored for well over a year, the people were great, good experience, next time I would get a climatized unit if storing for a long period of time.
Granville C | Overall ExperienceWe had a disaster moving pick up (not uhaul related) back at the end of July and had some things left over that had to be stored short notice as we were leaving that night, and we had to rent a cargo van to move it. The staff then and recently were very congenial and helpful even though both times were stressful. All was well in the end and my stepmother was even able to get some moving supplies that she needed so she is happy to have all the supplies for her move at the end of October. Thank you for your patience with us through both phone calls and personal visits.
Jennifer H | Overall ExperienceThe people who run this facility were helpful and kind . During hard times that was much appreciated
dorothy j | Overall ExperienceOutstanding customer service
Jane B | First ImpressionsGood service thank you very much
Eligio F | Overall ExperienceDon't let the "yes/no" questions above fool you. One staff member, Chris, was incredibly polite and helpful. The other two were not. The first person I dealt with I felt like reaching across the counter and checking for a pulse. No customer service skills whatsoever. We got faced with a challenge in my getting a storage unit, and rather than attempt to seek a solution he shrugged his shoulders essentially saying "that's the way it is". The second person I was dealing with was faced with a challenge as well, but a different one. While I admit that he came to a solution, the solution itself was problematic. To that he too essentially shrugged his shoulders and said that "there's nothing I can do about it". Neither one of these gentlemen had any level of, "I'm sorry this is happening" or, "let's get to the bottom of this and try to find a resolution" with any sort of a smile, pleasant or caring demeanor. Incidentally both of these challenges were a direct result of U-Haul mistakes. Thankfully Chris came to the rescue. The facility itself is good, average on cleanliness, the carts were dirty, two of which had mystery liquid residue on them. But I'm not too sure what else to say about a storage unit. I noticed that this U-Haul storage facility was rented out to capacity. That's a dangerous place for a business to be. Management and staff tend to become complacent because people will continue to rent from them. The business/marketing world is chock full of cautionary tales of businesses where customers, when faced with a choice, will always opt for the one where they are treated well and leave the place that at one point was a thriving business. Except for Chris, I was not treated well here. (Full disclosure: for my trouble I did get the first month of rental free, and I am thankful, but that was not offered to me. Rather I was the one who suggested it). If it weren't for my significant road exhaustion from a cross country trip I would have gone elsewhere.
Dave R | First ImpressionsLori Kirk and her husband are very friendly and approachable. It is clear they have invested in keeping Sarnia a friendly community and their business definitely shares the friendly community spirit. Lori Kirk went above and beyond when she helped me by delivering some items from my storage locker not only once, but twice, to the Hospital when I could not. Not many people, much less busy business owners, would offer their valuable time. It was not lost on me. Lori also called and made sure I had given someone permission to enter my locker- which I had. Great service. I would definitely recommended using this company for hauling and storage needs. If a person walks through theirs doors with a good attitude, it will come back at them tenfold. Just don't be a day late renting anything without letting them know!
Janet F | Overall ExperienceVery friendly and helpful staff
Kathleen F | First ImpressionsLori & Len Kirk went above and beyond in customer service. Absolutely wonderful people to do business with.
Alison L | Overall ExperienceLast time I was emptying out my storage unit on London line it was so icy I slipped n fell hurting my lower back n hip..pretty sure it's on camera from my storage locker. It was at night after dinner just before my date to move out..pretty sure it was Jan.6. I was black n blue for over a wk n missed a couple days of work ftom barely being able to walk. I have pictures of how icy n unsafe the hole compound was the nite! Something should have been done about the icy. No reason for it to be that bad!
melissa v | Overall ExperienceAlways. Helpful
Robert H | First ImpressionsAlways excellent service by Lori and her team. Have been a customer that has utilized storage from time to time and the use of rental trucks. Also, the packing accessories have been very convenient and excellent quality. Always highly recommend this location.
LYNDA R | Overall ExperienceAs you know we've just moved to a larger unit so we're obviously satisfied with the way you handled my request. Gracias.
Rosemary F | Overall ExperienceLes, Lor, & Chris at UHaul on Confederation St. Sarnia are always helpful and cooperative.
Rosemary F | First Impressions