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LORENZO C. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Commercial Ave
Testimonials From Recent Customers
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Justin was very helpful and friendly. He took extra time to assist with my rental needs.
RANDY P.Attendant extremely helpful and friendly.
JEFFREY H.Pre-Reserved dolly and blankets were unavailable. Staff could not have cared less. Computers were down so the reservation could not be altered. Took over 30min just to pick up the truck.
STEFAN R.You need another employee and more vehicles at this location.One person do not have the time and energy to help the flow of the the customers.
Erline M.The gentleman that helped me was the only person working at this location. He was very busy, juggling many tasks and helping multiple customers. He was calm, friendly, polite and because of this man, if I need a Uhaul, I will come back to this location. I hope you are able to hire extra help soon.
Daniel R.Jorge was excellent!!
Alexis J. | First ImpressionsThe customer service and meeting expectations. I opted for the 24/7 service to pick up at 7:30 and when I tried to pick up I was told it wasn't available until 9:00. I came back to pick up and they didn't have any of the equipment I bought. There still hasn't been a refund even though that has been promised. It was slow, it was stressful, and it was just horrible.
WILLIAM C.I was given a Uhaul that was on EMPTY. On top of that your location prioritizes phone calls over in person customers. I was literally given the option of a van that needed gas or one that needed air in the tires. Completely unacceptable I made this reservation well in advance and the equipment should have been ready for me.
JAMIE H.The team member at the location was great and helpful. My issue is the cost of the rental. The 19.95 rental is misleading to consumers. My rental for very few miles and 1 day (local use) was almost $60.00.
JASON W.Worst customer service I've ever dealt with. The guy working wouldn't even open the gate for me to return the truck. Go somewhere else for your business.
donovan M.I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.
Christopher B. | First ImpressionsI filled up 10.00 of gas before turning on the truck and they charged me an additional 10.00 , that's 20.00 in gas to drive 70 miles, that's not right!
Danielle M.Interior needed work. Driver side visor broken and hanging diagnol. Wipers needed changing
THERESA V.Customer service representative was outstanding—many thanks for his helpfulness and friendliness!
WILLIAM S.Uhaul rep who handled transaction did an awesome job
DENNIS W.Tell customers where to park the truck when it is returned. The signs are misleading.
MELISSA P.The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank you
Sylvia W. | First ImpressionsExcellent customer service!
BRADLEY H.I know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unit
JOSHUA A. | Overall ExperienceExcellent Facility that I always come back to.
Julias F. | First ImpressionsThe only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCune
JENNIFER M. | Overall ExperienceGrace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn't get his name. Great staff at this location !!
Jamie A. | First ImpressionsThe staff was courteous, helpful and efficient.
GEORGE F.Staff was GREAT. Smooth process and friendly help. The truck however was very old (over 96k miles) and was a little scary to drive locally, engine blew hot on my right lower leg, to the point of discomfort and pain.
TONIA Z.I always use this location, and will continue to do so. The people are nice and easy to work with.
Monica B.have more staff, have the remote check in process go more smoothly so there aren't long lines to talk to the one staff member, have more reasonable rates. I really wouldn't rent from uhaul if there were any other options but for my move there weren't.
Byron R.Keep your staff happy so they will keep doing a great job.
ARLENE R.DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.
Alexander M. | First ImpressionsTHE BEST … EXELENT CUSTOMER SERVICE>>>>> MANAGER WAS SO DAMMMM AMAZING
Ruth M.Nothing at this time. Vehicle was ready, check -in and return was quick and efficient. ¡Gracias!
Kevin K.Friendly
JERRY W. | First ImpressionsYou need more pickup trucks to rent.
Stan M.I thought an "in town" pickup meant I could drop it off anywhere in town. That is a confusing name, it should be called "same location" or something. I was not told that it had to come back to the same location even though I said I would be driving far away. At drop off, Android app didn't work. I could not upload a picture. Seems to be a well known issue, that is a serious problem. Luckily my wife was there with her iPhone, otherwise I guess I would have locked the keys in the van and hoped for the best. I was on hold with customer service for 30 minutes before giving up and realized I could use my wife's phone.
Timothy B.Fuel levels were misreported by U-Haul personnel on both ends. Due to this misrepresentation, I was overcharged by $75. The employee at the dropoff location did not allow me the opportunity to sign and verify that THEIR reported fuel level matched the ACTUAL fuel level in the truck. Overall I am very disappointed with the experience and cannot recommend that anyone rent from either of these U-Haul locations.
JEFFREYDAVID N.The gentleman at the counter was extremely disconnected and uninterested in speaking with me or assisting. Although it was relatively easy, the service support was rude and preoccupied with his phone (not his UHAUL phone)
ALLISON R.I wasn't aware there was a $20 charge for dropping off after hours. The fuel tank took 6 gallons to refill and I only drove 36 miles. The cost to value will have me shopping at Enterprise, Lowe's or Home Depot for one of their vans in the future.
JOSHUA A.The person who helped me was very nice. I really appreciate her working with me.
Gerald L.Pickup and drop off were easy. The truck was clean and in good condition.
AYDIN K.Customer service by the local rep was amazing
LIOR H.Front end of the truck was trashed. Tire rod ends or whatever. 165K on the rig. Time to repair or retire it.
Jerry D.The gentleman behind the counter was very professional cheery and helpful. When I had to extend my return time, the customer service lady on the phone was cry helpful as well.
LAURENCE V.Friendly and easy !
JACOB G.Truck cargo area was not swept out. Lots of leaves and gravel had to be swept out prior to loading. Had more options for truck size.
Robert C.No semi access
Joseph A. | Overall ExperienceGot my storage unit last minute but the staff was helpful and informative ! I knew my stuff was safe and secured.
Cassandra V. | Overall ExperienceThe customer service person failed to correct the gas tank level, after I told her, to almost half a tank from more than 5/8s as marked on the paper, resulting in being charged for more than 4 gallons of gas while having driven 12 miles total. She also failed to deduct the charge for the pads, which I didn't pick up.
FOTIOS T.I should have been provided instructions at check-in to check email for the link to review/report the condition of the vehicle before leaving the lot as well as where to leave the vehicle when I returned. I only discovered the link provided for vehicle review accidentally after I returned the vehicle. When I've rented other vehicles a staff member has walked around vehicle with me pointing out any existing defects to the vehicle. For my own protection, I surveyed the vehicle and took pictures showing a myriad of scrapes, dings and dents before leaving the lot. In addition the truck interior was dirty. I found lots of dirt on the floor of the driver side and food and trash behind the driver seat. Vehicle smelled like old fast food. The bed of the truck had not been swept. I expected the vehicle to be clean! I requested counter check-in instead of online check-on to experience customer service. I anticipated a courteous, friendly welcome and thank you for my business upon return . Disappointed to receive neither.
Candise G.The staff made my experience awesome. They were friendly, helpful, and fast!
Jonae R. | First ImpressionsPersonnel were friendly and very helpful.
JONATHAN B.Overall, this was a great experience. The staff is polite and professional.
Joseph L.The agent was nice and the manager was outstanding. Great experience!
BELENDABRIDGERS D. | First ImpressionsI had to leave my vehicle on site because it was just me, and having some head's up about the lack of parking would have been nice. That's really my only issue. I can't remember the woman's name who helped me, but she was great.
Lindsey C.No issue with the location. The experience for pickup was frustrating. Went to the location scheduled for the reservation only to find out the location had changed. The guy at the original location could not tell me where the changed location was. Only gave me a number to call. I called and waited on hold for over 30 minutes. Highly frustrated! I did not receive an email, text, or call about the changed location. It delayed my trip substantially while trying to figure out where the rental was. Once I finally spoke to an agent, she said "I see that you did not receive notification of the change with your rental. Let me send that to you now." WHY was it not sent to me prior??? I will never rent from Uhaul again!!
Peter K.Dropped off after hours. Not super clear on after hours drop off. Overall we were pleased.
Ashley W.Nothing else.
Shawn S.I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.
Ashley B. | Online Move InWhen we got to the U-Haul location, i did Everything i was Supposed to do on the app to get the u haul. The person on the chat told me that he needed ANOTHER alternate contact after he already spoke with my fiancé. The chat then ended abruptly and i had No way of knowing where the keys were or what to do next. Then, it took 2 more hours for the woman on the phone to tell me where the keys to the U-Haul were. She ended up telling me where the keys were, but they were for another truck. At this point it had been almost 3 hours since i was Supposed to be packing up the U-Haul. We finally got the truck. When i was To return it; again, i followed All the directions on the app and it stated that the mileage was incorrect when i was trying to input it. It was correct, but since we were forced to get another truck it was all messed up. U-Haul made my moving experience horrible. I was So stressed the whole time and won't be using U-Haul again.
JP T.Floor mats had significant amount of dried mud/dirt on them. Lot attendant did her job but sure didn't make me feel welcome.
Charles M.Grace was absolutely fantastic! She was able to locate a truck for me last minute, made the process of checking in and checking out extremely easy, and made sure I was taken care of as a customer. Would absolutely recommend this location to others simply because of the service I received from Grace!
KATELYN T.Only issue was difficult parking the trailer in very tight spaces.
RUSSELL S.Poor service, I live less than 2 miles away and I would choose another location moving forward.
Edwin M.The young lady that took care of me I think her name is Arial was very friendly and professional she took care of all my needs thank you so much
Sylvia W.Grace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.
JENNIFER M. | First ImpressionsManagement doesn't seem to know how to professionally run a business, as reflected in store employees.
Brad B.Makyla was professional, courteous and accommodating. She listened attentively and made the perfect recommendation for my situation. She kindly explained everything and answered all of my questions. It felt great beginning my move with confidence. Thank you for the excellent service, Makyla! Will definitely recommend to friends and family :)
MARK K.I signed in ahead of time so I could get the free lock for the unit. The lock was not placed in the unit as I had been told. I went to the office to talk to them about it, and there was only one person working the desk with at least three or four customers waiting. I did not have time to wait, so I left, and had to leave the unit unlocked overnight until I could get my own lock. This office is severely understaffed and the free lock was not provided.
Virginia C. | Online Move InThe storage unit was not clean (dry leaves from last fall inside the unit).
Ian W. | First ImpressionsI would recommend this location because of convenience, tons of moving supplies , staff and inventory.
GARY K. | First ImpressionsThis is our first time using a storage facility so I don't have anything to compare it to. We needed the storage facility for just over a year. We did not have the need to go there during the year so our experience with staff and the other aspects asked in the survey above were very limited. What I can say is that it was very convenient to our home and it was very convenient that they have trucks to rent there for when you need to move belongings in or out.
Andrew M. | Overall ExperienceWorkers went above and beyond to help me
KAREN T. | Overall ExperienceFacility is tight to move around in with a truck and trailer, or large moving truck.
MIKE B. | Overall ExperienceThe staff here is always pleasant, insightful and very informative. Great experience. Thank you
Kris F. | First ImpressionsMs. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey jaquita.harvey7@gmail.com 346-240-5432
Jaquita H. | First ImpressionsDevern was great!!!
Mark B. | First ImpressionsMy experience with the service representative at the facility was excellent. He was courteous efficient and professional.
Deborah E. | First Impressions