Have more representatives like Melissa (I believe that is her name).John C.
Customer Reviews for U-Haul Moving & Storage at Columbus Rd
Canton, OH 44705
(@ Rt 62)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is really inconvenient that UHaul changes the pickup location from your selected pick up location. We weren't aware of the change until we arrived at the original location. Also, in the app it showed that I was returning the vehicle to the pick up location which wasn't what I selected. It is very confusing where to pick up and return a vehicle.Vickie M.
Customer did not leave a comment.Lewistine H.
MISSY is the one who waited on me at pickup and drop off, very professional and knowledgeable. Everything went smooth and hassle-free. I only ever use this uhaul location, it's about 15-20 min from the house I pass two smaller locations to get to this one but this one always is stocked with what I need I never have issues and the workers are always helpful. 5 stars for sure. Thank you for always making my rental experience with uhaul a positive one. I rent from uhaul on average 3 or so times a year.Leonard J.
Seemed like the online system allowed reservations of things that weren't available at the time of pickup... Nothing too crazy though!MELISSA K.
Customer did not leave a comment.cheryl V.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.James D.
Customer did not leave a comment.Gregory L.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.Tiffany B.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.ELLIS B.
Customer did not leave a comment.CIERRA T. | First Impressions
Great customer service.LAWRENCE C.
check out for equipment was fast and everything was explained to me in detail by 'TREY" who was professional, polite and personable. ' He was an all around a great person to deal withLINDA M.
Staff was second to none. If I lived in this area and needed anything from U Haul I would go there.MARVINALEXANDER W.
Store was packed hard to walk thur .....truck was clean but needs alot of workTIMOTHY B.
Customer did not leave a comment.LEWISTINE H.
Customer did not leave a comment.James M.
Keys should be double checked as I was given a key to a different truck than what I was assigned.Michelle R.
Customer did not leave a comment.Keith L.
This location is always chaotic, no one is ever standing outside or comes outside to assist you. All of the staff act is if you are an inconvenience to them. This location has horrible customer service skills. I hate this location but it is the closest to my home. Please get better management at this location. The whipple Ave location is amazing!!! Maybe get some pointers from themVictoria P.
Customer did not leave a comment.ROBERT D.
Customer service rep was not pleasant. Barely explained what the term procedure was for after hours return.Theodore S.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.GARY M.
Better organizational skills and BETTER customer service. I have never been to such a poorly managed business. From the moment I stepped foot in the store it was a negative experience. They had no idea why I was there and I had to show them my email confirmation of my hitch appt. They didn't have my parts so I had to reschedule. The rude gentleman told me to come back on Thursday however I received notice that it was rescheduled for Saturday instead. When I took my vehicle back I waited over twenty five minutes because the rude man waiting on customers had no idea what to do with the computer. After leaving my car I get the call the next day saying it would be ready in 20 minutes. I arrive only to find that my vehicle had been driven 60+ miles overnight and my drivers side floor mat was FILTHY!!! The staff was not even aware that I had prepaid $500+ and requested payment. I will not ever return nor recommend this location to anyone!Samantha D.
Customer did not leave a comment.loretta o. | Overall Experience
Truck was a little rough and a little dirty, not the worst I've seen but did the job I needed it to. Rates were good too. Thank you.Christian S.
The truck had just been returned by prior customer as we were pulling into the lot. The attendant quickly wiped the steering wheel and a bit of the dash with a clorox wipe and sent us on our way with it. It had some sort of 'food stuff' on the passengers seat and a gross used napkin. I dropped off my husband and he drove it back to our residence to get his dolly, etc and that is when the nasty stuff on the passenger seat was discovered. The passenger side mirror was quite loose and jiggled the entire trip. I tried several times to call the number that was given to us for issues and there was never an answer, just automated and then put on hold! I would likely rent from there again but would make sure to be there to check out the rental more closely and for myself. The bright spot was the agent that checked us out was very nice.Michael N.
Customer did not leave a comment.SANDRA H.
Customer did not leave a comment.ELONDA W.
Nobody went over the vehicle with me before I left. How am I supposed to know there should be a seal on the dolly. So, when I returned it the woman that checked it in said that the seal was missing therefore she deemed it necessary to charge me the $7.00 . How bad is your business that you have to nickel and dime your customers? I was willing to ignore that it took almost a half hour waiting to get the truck. Apparently Saturdays only need one person working. But, when you steal from me, I have a problem. When you make the customer check out the rental by themselves and then basically call them a liar upon return, you are not good with customer service. I have used this location on multiple occasions and never felt so upset at the end. All for $7 !!MARK H.
The driver seat was broken & the engine light was on. I didn't realize the toe was on with an empty truck until on way home. So wasted gasDEBORAH M.
Received it with 1/4 tank of gas. Put more in than used and was still charged for gas.paul W.
The lady working there was a total bitch.. The guy at the counter was great. When I returned the truck the lady was playing on her phone inside of another uhaul completely ignoring me standing there. I'll never rent from there again.Joshua M.
Customer did not leave a comment.Carole M. | Overall Experience
Customer did not leave a comment.Scott K.
Truck wasn't ready at pickup time. Wasn't cleaned. Had to wait. Would not recommend.STEPHEN P.
Customer did not leave a comment.Brandon H.
There is nothing that you can do that I think to improve for the next customer. Everything was wonderfully clean and ready to go when I arrived to pick up the van. I returned the van with no incident or waiting and was on my way. Very friendly, very professional, and knowledgeable of renting equipment and vans.will rent again!!!Lewistine H.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.KATHY C.
Truck was in bad shape. No oil pressure. The truck I was given should have been retired.RONALD G.
My whole experience with uhaul this go around was a complete nightmare! When I go to move I'll be looking for other options other than uhaul! I wouldn't recommend them for nothing .Alissa D. | Overall Experience
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.REBECCA W.
The lady working had no clue what she was doing and made the pick up very difficult.Thomas H.
I think your rates for rental and drop off at ta different location are way out of lineROBERT H.
My experience with uhaul has been great. Always has been.Cheree P.
Overall experience was excellent and store was stocked with accessories etc. trucks were clean and available.REBEKAH R.
The pickup location for the truck that I paid for was changed without ever telling me to a location that was an hour away. I took off work to pick the truck off so having to go to multiple locations was unacceptable. The employees at both locations were rude and they even had a 15' truck like I needed at the first (and promised) location but I was told since I was taking it out of state that I could not use that one. Clearly they should have given me that truck at the first location and if they needed the other truck for local moves later that day (or week from the sound of it) a U-Haul employee should have driven the truck from the 2nd location to the first. This also means that I had to pay for extra miles and gas and I was offered no form of apology or discount for my troubles.Cassandra W.
Try to give first time renters all of the appropriate drop-off information before they leave with the truck (:Melodie T.
Customer did not leave a comment.MICHELLE H.
Customer did not leave a comment.Monica E.
Customer did not leave a comment.DARNELLAS M.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Patrick P.
Had appointment for September 21. Went at 7 am and they didn't have hitch. Didn't call when hitch was in. Very unprofessional. Finally after a month plus it was installed.linda J.
Customer did not leave a comment.Alyssa T.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Ashley B.
Have the tow hitches available for installation on the appointment day. I arrived and the company had no inventory any where in the state of Ohio. They put in wiring for the hitch but could not do the actual hitch with none available.Kay A.
Customer did not leave a comment.John S.
Employee seemed a little overwhelmed on a Friday evening, but he was handling it well.Brent W.
Great experience!!! Awesome Staff.DEBRA G. | First Impressions
Really nothing, it was very easyDONALD F.
Customer did not leave a comment.Jennifer W.
Wiper blades need changed. They really hinder your view when its rainingDavid S.
Customer did not leave a comment.ROY B.
Customer did not leave a comment.Gregory B.
When my original U-Haul rental (at Expert Auto Collision) failed me, This location came through. Highly recommend this location. Also Jordan at the Lincolnway in Massillon location is fantastic for getting this set up for me when my original truck wouldn't start.Cynthia H.
The employees are always friendly. I have always rented my trucks at this location because of the employeesWendy B.
Customer did not leave a comment.Ricky M.
Customer did not leave a comment.Wayne N.
The people in the UHaul store in Canton and in Gallipolis were wonderful and helpful but contractors for UHaul Roadside Assistance were the worst I've ever had to rely on. Nearly 6 hours with no help to change a flat tire left me and my family stranded over 2 hours from home. That's when the owner of UHaul of Gallipolis came to help... God Bless him!!!John B.
Customer did not leave a comment.STEPHEN J.
Customer did not leave a comment.CALVIN B.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.CYNTHIA G.
Customer did not leave a comment.PENNY H.
I ordered my trailer thru a Massillon location which is much closer to my home. But had to drive much further to this location to get it and return it. It would be nice to have gotten it where I ordered it from. But the service was great at this place.ROCKY F.
Had a great experience. The location is very clean, organized, and convenient for me . I did have a question about a charge that appeared on my email invoice and Missy was great at handling the issue. ThanksDwight N.
Customer did not leave a comment.Samantha D. | Online Move In
Customer did not leave a comment.Jacob B.
Nothing ng! Excellent service from this location!Perry C.
Customer did not leave a comment.DARNELLAS M.
Customer did not leave a comment.Harry M.
Customer did not leave a comment.JOHN C.
The lady was very polite and nice can't ask for better serviceJENNIFER R.
Steering was out of alignment horribly I called store numerous times have the call log to prove so. No answer called roadside they informed me call store cause the truck would jerk to the right and as you came to a stop the brakes would lurchTimothy V.
There was no contact with us regarding equipment coming in and the girl that was to install hitch called off. Terrible and we are moving out of state. You should not make customer pay in advance until all parts are in.Timothy B.
Customer did not leave a comment.Beth M.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.Matthew G. | Online Move In
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.MITCHELL R.
Friendly and helpful staff!Ralph B.
Customer did not leave a comment.Craig J.
Customer did not leave a comment.Theodore B.
Customer did not leave a comment.ALAN S.
Customer did not leave a comment.Daniel H.
My reservation got mixed up on U Hauls end, had to go to this location 6.5 miles away. You would think it would standard to reimburse or have that mileage deducted since it was not my fault, it was taken care of but that should be a given. Other than that satisfied with the truck and process .STEPHEN G.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.loretta o. | First Impressions
Customer did not leave a comment.EDLEESHA H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!