Customer Reviews for U-Haul Moving & Storage at Columbus Rd

2,991 comentarios

2650 Columbus Rd   Canton, OH 44705
(@ Rt 62)

(330) 452-4712

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 452-4712

2650 Columbus Rd
Canton, OH 44705
(@ Rt 62)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Carole M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
1.0

Truck wasn't ready at pickup time. Wasn't cleaned. Had to wait. Would not recommend.

STEPHEN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

There is nothing that you can do that I think to improve for the next customer. Everything was wonderfully clean and ready to go when I arrived to pick up the van. I returned the van with no incident or waiting and was on my way. Very friendly, very professional, and knowledgeable of renting equipment and vans.will rent again!!!

Lewistine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY C. 
Clasificación:
3.0

Truck was in bad shape. No oil pressure. The truck I was given should have been retired.

RONALD G. 
Clasificación:
1.0

My whole experience with uhaul this go around was a complete nightmare! When I go to move I'll be looking for other options other than uhaul! I wouldn't recommend them for nothing .

Alissa D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

REBECCA W. 
Clasificación:
3.0

The lady working had no clue what she was doing and made the pick up very difficult.

Thomas H. 
Clasificación:
5.0

I think your rates for rental and drop off at ta different location are way out of line

ROBERT H. 
Clasificación:
5.0

My experience with uhaul has been great. Always has been.

Cheree P. 
Clasificación:
5.0

Overall experience was excellent and store was stocked with accessories etc. trucks were clean and available.

REBEKAH R. 
Clasificación:
1.0

The pickup location for the truck that I paid for was changed without ever telling me to a location that was an hour away. I took off work to pick the truck off so having to go to multiple locations was unacceptable. The employees at both locations were rude and they even had a 15' truck like I needed at the first (and promised) location but I was told since I was taking it out of state that I could not use that one. Clearly they should have given me that truck at the first location and if they needed the other truck for local moves later that day (or week from the sound of it) a U-Haul employee should have driven the truck from the 2nd location to the first. This also means that I had to pay for extra miles and gas and I was offered no form of apology or discount for my troubles.

Cassandra W. 
Clasificación:
5.0

Try to give first time renters all of the appropriate drop-off information before they leave with the truck (:

Melodie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
5.0

thanks!

RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELLAS M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
2.0

Had appointment for September 21. Went at 7 am and they didn't have hitch. Didn't call when hitch was in. Very unprofessional. Finally after a month plus it was installed.

linda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
3.0

Have the tow hitches available for installation on the appointment day. I arrived and the company had no inventory any where in the state of Ohio. They put in wiring for the hitch but could not do the actual hitch with none available.

Kay A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Employee seemed a little overwhelmed on a Friday evening, but he was handling it well.

Brent W. 
Clasificación:
5.0

Great experience!!! Awesome Staff.

DEBRA G.  |  First Impressions 
Clasificación:
5.0

Really nothing, it was very easy

DONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
4.0

Wiper blades need changed. They really hinder your view when its raining

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
4.0

When my original U-Haul rental (at Expert Auto Collision) failed me, This location came through. Highly recommend this location. Also Jordan at the Lincolnway in Massillon location is fantastic for getting this set up for me when my original truck wouldn't start.

Cynthia H. 
Clasificación:
5.0

The employees are always friendly. I have always rented my trucks at this location because of the employees

Wendy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne N. 
Clasificación:
5.0

The people in the UHaul store in Canton and in Gallipolis were wonderful and helpful but contractors for UHaul Roadside Assistance were the worst I've ever had to rely on. Nearly 6 hours with no help to change a flat tire left me and my family stranded over 2 hours from home. That's when the owner of UHaul of Gallipolis came to help... God Bless him!!!

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

PENNY H. 
Clasificación:
5.0

I ordered my trailer thru a Massillon location which is much closer to my home. But had to drive much further to this location to get it and return it. It would be nice to have gotten it where I ordered it from. But the service was great at this place.

ROCKY F. 
Clasificación:
5.0

Had a great experience. The location is very clean, organized, and convenient for me . I did have a question about a charge that appeared on my email invoice and Missy was great at handling the issue. Gracias

Dwight N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
5.0

Nothing ng! Excellent service from this location!

Perry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELLAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

The lady was very polite and nice can't ask for better service

JENNIFER R. 
Clasificación:
5.0

Nada

Christopher C. 
Clasificación:
3.0

Steering was out of alignment horribly I called store numerous times have the call log to prove so. No answer called roadside they informed me call store cause the truck would jerk to the right and as you came to a stop the brakes would lurch

Timothy V. 
Clasificación:
1.0

There was no contact with us regarding equipment coming in and the girl that was to install hitch called off. Terrible and we are moving out of state. You should not make customer pay in advance until all parts are in.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL R. 
Clasificación:
5.0

Friendly and helpful staff!

Ralph B. 
Clasificación:
1.0

There should be a better description on the unit

SEQUOIA C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
4.0

My reservation got mixed up on U Hauls end, had to go to this location 6.5 miles away. You would think it would standard to reimburse or have that mileage deducted since it was not my fault, it was taken care of but that should be a given. Other than that satisfied with the truck and process .

STEPHEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

This location saved the day for us. We rented from the Harmony Drive-thru location had a confirmation number for our reservation go to pick the U-Haul up and it wasn't there. The worker had to call the owner he had it and ignored our confirmation for 3 and told us to go to the headquarters on Columbus Ave. They found us a rental. The only downfall was that we were supposed to have it for 6 hours and we had to turn it in after 4 hours. This isn't the first time my online reservation was screwed up. I rented from Columbus Ave July 25th 2020 and they gave 2 of us the same truck. I don't understand how every time I've tried to get a rental things never go as planned.

BENJAMIN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin S. 
Clasificación:
5.0

Melissa was awesome! Extremely knowledgeable and excellent customer service! Would love to have her work for me.

Billy H. 
Clasificación:
1.0

Terrible experience. Never had this experience with this location before. If you are going to offer a service you need to make sure that everyone in the company knows how to actually enforce it. There is no reason why I should have to sit outside of a uhaul for an hour and a half to finally get some information about how to rent a uhaul just to not get it the day I actually need it. Believe me I will never use uhaul again and I will pass along word of mouth. I'll just use budget next time.

WILLIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elonda W. 
Clasificación:
2.0

Received call the day after I dropped off my truck to inquire when I was going to drop it off!!!

Gregory M. 
Clasificación:
2.0

I arrived Saturday to pick up the truck I reserved and was told that "they had not assigned a vehicle to me" and that there were no trucks available until Sunday. I had people lined up to help my father move and had no truck. Once I was able to get a truck on Saturday everything went fine.

Todd C. 
Clasificación:
3.0

We reserved a pickup truck for 8:30am mobil pick up. We arrived at 8:30 and clicked the pick up reservation online and it stated that we had a reservation for in person pick up (even though the reservation said mobil) and that we had to wait until 9am when they opened to get our equipment.

CHASE HUNTER R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dylan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ToNajha D. 
Clasificación:
5.0

Staff went above and beyond to make sure I had a hitch installed for a planned vacation - even when parts didn't come in as expected. They collaborated with other locations to ensure installation that day. Although the experience didn't go as I expected, I felt heard and felt that staff cared - a rarity in customer service these days!

David V. 
Clasificación:
5.0

They had everything prepared and ready when I came to pick it up and for returning they were very efficient and on time.

Lewistine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chase V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY D. 
Clasificación:
5.0

Keep going- very high quality hitch.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
5.0

Drop off was extremely easy and took approximately 30 seconds

jobe H. 
Clasificación:
3.0

You offered 24/7 mobile pickup. I showed up at 8 am to pick up the truck with my smartphone and the website and the app said my time was automatically switched to be hand delivered at 9 am when they open. There was no explanation for this. Your process needs reviewed. Or if I missed a key part, it needs to be more clear.

Daniel B. 
Clasificación:
5.0

Online reservations is poor and online drop off doent work like its supposed to. Wouldn't recommend anyone to use!!

Donald W. 
Clasificación:
5.0

The per mile rate is rather high.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce J. 
Clasificación:
5.0

Easy quick transaction. I have usd them several times and will again.

Dale K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxeen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn B. 
Clasificación:
3.0

the online scheduling. It scheduled me there at 7AM so I showed up then but the person wiring oesnt come in till 10AM

George N. 
Clasificación:
5.0

Great staff, quick service. Pointed out the front tires of truck. Staff immediately requested service for truck.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
1.0

The online return system did not work properly. We called uhaul customer service and sent photos of return. This location called two days later to complete return. That's completely unacceptable. We will not be renting from Uhaul in the future.

Scott H. 
Clasificación:
5.0

Very unhappy with my booking. While the Columbus rd location staff was excellent, it was 30 minutes out of my way. My initial booking was for the Tallmadge rd location of which I live two minutes away. This booking cost me extra time, has miles and money. I was given 75 extra miles however we still had to pay for gas and drive an hour and half to take care of pick up etc.

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

marcisha g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marie d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL H.  |  Overall Experience 
Clasificación:
5.0

Both of the employees were friendly and helpful. Missy always went out of her way to make sure we felt welcome and was quick to offer assistance.

leah T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta o.  |  First Impressions 
Clasificación:
5.0

The women working at this location did all they could to make sure our family was well accommodated. They also were calm, professional, and understanding about our being stressed out.

leah T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDLEESHA H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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