Customer Reviews for U-Haul Moving & Storage at Columbus Rd

3,317 comentarios

2650 Columbus Rd   Canton, OH 44705
(@ Rt 62)

(330) 452-4712

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(330) 452-4712

2650 Columbus Rd
Canton, OH 44705
(@ Rt 62)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP H. 
Clasificación:
5.0

I have rented from this facility many times for my craft shows. The van has always been ready for me to go and when I return it is all well. Very courteous and they know what they're doing!

Lewistine H. 
Clasificación:
2.0

Put the gas marker back to where it was they charged me $11 for it being 1/16 off at $5.99 per gallon

jermaine T. 
Clasificación:
5.0

Keep doing what you are during

MARCELLA H. 
Clasificación:
4.0

job well done

joe M. 
Clasificación:
5.0

Melissa is very personable and does her job well.

Christian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

heather C. 
Clasificación:
5.0

I know I was treated very well, Service is fast and excellent , Thank you.

tim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nekisha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

The staff is excellent as usual I get a truck from them every week

Dell B. 
Clasificación:
5.0

My experience was great!! No complaints!! The rep who took care of me was amazing!

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh B. 
Clasificación:
5.0

Very nice and personal interest in assisting with the drop off of truck!

Deborah E. 
Clasificación:
5.0

Good service and truck!

Lance T. 
Clasificación:
2.0

Charged for gas that was definitely at half but that's what you get for dropping something off after hours and crooked employees

Alicia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
3.0

El cliente no dejó un comentario.

takeitha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia C. 
Clasificación:
5.0

I couldn't have gotten better help. David and Donald were very helpful along with providing excellent customer service. If I ever need another storage unit or uhaul I will be going to see them!

April N.  |  First Impressions 
Clasificación:
5.0

Clean,new van service at dispatch was excellent. Nice job thank you.

MICHAEL M. 
Clasificación:
3.0

They charged me for an additional day and a dolly I didn't use for two days.

Janessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

misty f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Nice people working there and very clean storage. Gracias.

Ali J.  |  Overall Experience 
Clasificación:
5.0

Overall a good experience, but make sure in the future that you provide the customer with the right number of furniture pads. I ordered 36, only got 24, which I did not discover until loading. No problem because I ultimately only needed 20.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

There were several customers and only 1 guy handling everything. He was very kind….. but very busy.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean R. 
Clasificación:
5.0

Donald & Melissa was highly professional and very kind.

CURTIS P. 
Clasificación:
5.0

My experience with u-haul has been excellent the managers at this location are very helpful Too bad they don't have trucks at this location I would be very comfortable buying one from her

Dell B. 
Clasificación:
5.0

Missy was very helpful.

stacia s.  |  First Impressions 
Clasificación:
5.0

Missy and her staff were awesome to work with. They get my highest rating!!!

KEN E.  |  Overall Experience 
Clasificación:
5.0

I think the management of that location there does a very good job with her customers I got I walked in and the phone rang and the lady put her on hold took care of another customer that asked me if she could take care of the lady on the phone cuz she was next in line it doesn't matter if you're standing in or on the phone you should wait your turn if you're only in the building for 5 minutes and I let him go before me because he was getting rude with a young lady

Dell B. 
Clasificación:
5.0

Very fast and helpful. Process was very easy!

Larry K. 
Clasificación:
5.0

Nothing at this time everything is always win the program, and I rent a van for my craft shows.

Lewistine H. 
Clasificación:
2.0

Check in took way to long. Either skill, training, or bad computer, but it took way to long! I even checked in ahead of time!?

Alan M. 
Clasificación:
2.0

In the past I have always use this location and been very satisfied this time was much different the employees were not as knowledgeable or helpful or friendly I use the app to reserve my truck and dolly when I arrived they had no dolly and we're not very apologetic at all about it. I think next time I will try another location which is a shame we've been coming there for years

Terri H. 
Clasificación:
5.0

Very nice

Faith S. 
Clasificación:
4.0

Customers in the store should take priority over customers on the phone! I waited in the lobby for over seven minutes while the cashier was on the phone trying to help someone who clearly wasn't getting it make a reservation. At some point you have to tell them you'll call them back you have a line of Customers in the building. She eventually did that, but only after I said something.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Creshawna M. 
Clasificación:
4.0

The manager was excellent, she helped me choose the right equipment and support.

jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Your staff was first rate. They went above and beyond on acomidating me on short notice. I give your manager and your instalation tech 10 stars 5 just isn't enough

Byan P. 
Clasificación:
5.0

The total was a little bit more than I was expecting.

Debbie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug E. 
Clasificación:
5.0

Fast and Efficient

Ron G. 
Clasificación:
5.0

quick & easy...professionally installed

gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Izabell L. 
Clasificación:
5.0

Nothing! Customer service was excellent. He explained everything great before renting and after bringing back

Tyshawn R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO G. 
Clasificación:
5.0

Nothing for me, my equipment was ready when I arrived that morning and I was on my way.

Lewistine H. 
Clasificación:
4.0

Answer the phone locally when someone calls the local number and stop letting it go to a national call center.

Jeremy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALDINE R. 
Clasificación:
5.0

Nada

Barb A. 
Clasificación:
1.0

The ratchets would barely operate correctly. When they hooked the chains up they did it wrong and jammed them all up. It took me 20 minutes to get the chains off my truck. The app to return trailer didn't work and customer service never picked up after me waiting 45 min on the phone. Worst experience ever.

David H. 
Clasificación:
4.0

After hours checking was a bit challenging. Would have been easier to have had the option to use the reservation confirmation number as one of the options. Took me 15 minutes to be able to get the submission started for the after hours return

DENISE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
5.0

Fast, kind, knowledgeable service!!!

Jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

j'rease T. 
Clasificación:
5.0

Everything was smooth. No issues

deron T. 
Clasificación:
5.0

THIS WAS PROBABLY 1 OF THE MOST EXPENSIVE UHAUL EXPERIENCES-I WAS CURIOUS TO KNOW-WHEN I WAS ALERTED OF PICK UP LOCATION CHANGE, IT WAS RELAYED TO ME THAT BECAUSE OF THIS-80 FREE MILES WAS GIVEN TO ME. IS THAT CORRECT? THANK YOU SO MUCH! WENDY FRIEND

Wendy F. 
Clasificación:
5.0

The staff was always friendly and happy to help. Customer service was excellent; they have a great attitude!

KAREN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CURTIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allysa T. 
Clasificación:
4.0

Truck windows were dirty inside and out. Pepsi can in bed of truck and bed was dirty.

Jack P. 
Clasificación:
5.0

Fast and easy check in and check out, vehicle worked well for our purposes, staff was friendly and helpful.

Gabrielle L. 
Clasificación:
1.0

It was after 7pm when I returned the trailer and after waiting in line to make my return, I was then charged for a 2nd day. Total BS.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
1.0

The guy johnny on hway 62 was very rude to ke

spydur F. 
Clasificación:
5.0

I ALWAYS get great service from this Uhaul location.

Jeff G. 
Clasificación:
5.0

no improvement needed

RICHARD M. 
Clasificación:
5.0

Friendly people. Excellent service. Love them.

Richard M. 
Clasificación:
2.0

Too expensive

syleiah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly L. 
Clasificación:
5.0

Not change my pickup location

Terry F. 
Clasificación:
1.0

So I do not usually write reviews at all let alone bad ones. However I was very very disappointed in my experience. I rented the U-Haul 6 weeks in advance. I rented one from the location five minutes away from our home. The day before we were to pick up the truck I got an email stating that The truck that I have ordered will be ready to be picked up in Canton Ohio an hour and 20 minutes away from our home. And it just so happened that I was checking my emails when I did not plan on it at all. Had I not seen this email I would've been at the Warren location at 7 AM and all of the people that we asked to help load the truck would've been at our home at 7 AM and the truck would've been an hour and a half away. At that time we were out of town and working our way back into town. It was impossible for us to go get the truck. No one had called us no one had told us anything about having to pick up the truck in Canton as opposed to Warren which is where we were supposed to pick it up. Also I paid for dollies and blankets neither of which were in the truck when I told them I need everything to be ready when the person we were paying to come pick up the truck would be there to get it. We asked them to deliver the truck because the error was on their end and they said they could not do that. So we had to pay somebody to pick the truck up for us and deliver it to us. The only thing they did to compensate for all of these issues was reimburse us for the $50 deposit. Very very dissatisfied.

Andrea R. 
Clasificación:
5.0

Friendly and polite.

Richard M. 
Clasificación:
4.0

I was unable to leave the truck at the storage location which clearly had the capability and capacity. Instead, I had to deliver the truck to another location which was much smaller and less capable than the storage/rental location and incurred added milage costs.

Lawrence K.  |  Online Move In 
Clasificación:
5.0

Nothing at the moment. Love this location. The gentleman I spoke with to extend by rental time was both helpful and courteous.

Nathaniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shairon t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

dustin d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CIERRA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole M.  |  Overall Experience 
Clasificación:
1.0

My whole experience with uhaul this go around was a complete nightmare! When I go to move I'll be looking for other options other than uhaul! I wouldn't recommend them for nothing .

Alissa D.  |  Overall Experience 
Clasificación:
5.0

Great experience!!! Awesome Staff.

DEBRA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha D.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew G.  |  Online Move In 
Clasificación:
1.0

There should be a better description on the unit

SEQUOIA C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

marcisha g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marie d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL H.  |  Overall Experience 
Clasificación:
5.0

Both of the employees were friendly and helpful. Missy always went out of her way to make sure we felt welcome and was quick to offer assistance.

leah T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta o.  |  First Impressions 
Clasificación:
5.0

The women working at this location did all they could to make sure our family was well accommodated. They also were calm, professional, and understanding about our being stressed out.

leah T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDLEESHA H.  |  First Impressions 
Clasificación:
1.0

Missy was awesome! I had my storages about 5yrs and she worked with me on multiple occasions when it came to late payments and payment arrangements. The other staff were ok, but if Missy wasn't there I'd rather wait and talk to her when she came back. My move out however was completely DISGUSTING and ridiculous. I had multiple items I left behind because they were literally COVERED in mice droppings. It's understandable that there could be some issues seeing that the storages aren't sealed off individually, but the fact I had to leave some stuff because of it was unacceptable. There was a giant rodent poison box in my second storage unit (B19) where majority of the mouse droppings were and that was just mind blowing to say the least. I also came across a dead roach in my first unit (B47) which I'm glad was dead and didn't multiply! I just really don't appreciate that fact I paid extra fees for having an indoor storage and from my understanding, the fees were for protection and maintenance against rodents and bugs. After this, I highly doubt I will ever use this storage facility again, and yes I will for sure spread the word.

Courtney J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jimmy w.  |  Overall Experience 
Clasificación:
3.0

I didn’t like the fact that my unit was open at the top and exposed to all the other units and the only thing separating them was chicken wire.

Nathaniel A.  |  Overall Experience 
Clasificación:
1.0

I for sure won't be coming back

RIchard G.  |  Overall Experience 
Clasificación:
5.0

This is the second time I have used the storage, and I have rented trucks and vans in the past. I don't even live in Canton anymore, but I always go to this facility.

Sandra A.  |  Overall Experience 
Clasificación:
4.0

The Service provided was good, however the directions to the Storage Facility would be better if a more detailed instruction is being provided, so as the prospective Customer doesn't have current pro

harrold a.  |  First Impressions 
Clasificación:
1.0

I found a bug in my Storage unit Me and my fiancé talk to the manager Missy and she said there’s nothing we can do about it and she made Fiancé crying and I will never get a storage unit from

scott d.  |  Overall Experience 
Clasificación:
5.0

Very clean and nice phacility and store is great its dry and very secure i would recommen the store and to rent a uhaul truck to anyone...great service as well

theonday w.  |  First Impressions 
Clasificación:
5.0

👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

grant s.  |  Overall Experience 
Clasificación:
5.0

First time using your service! So far outstanding. Larger units would make storing easier

grant s.  |  First Impressions 
Clasificación:
1.0

This was the worst customer service I have ever experienced. Not even the manager knew what was going on.

Jessica B.  |  Overall Experience 
Clasificación:
4.0

Staff helpful.

Jason C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Camiones para mudanza

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