nice facility and great staff
Andrew H.Customer Reviews for U-Haul Moving & Storage at Collins & Green
Testimonials From Recent Customers
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Extraordinario servicio al cliente
Jerry P.Scott did an awesome job. He was very knowledgeable and very patient. And keep his great attitude on a crazy Saturday morning.
Patricia Y.Staff was very kind and friendly. Thank You
Jaiden B.I love the people that are running the place very intuitive and very helpful. They keep security at an all-time high.I really appreciate that it makes me feel comfortable being there and having my items stored there
Kim W. | Overall ExperienceI will never use Uhaul again. I had a terrible experience.
Miechelle C.Nice and neat place and friendly and kind workers and Manager.
Afram M. | First ImpressionsScott was so accommodating and helpful. Easy check in.
AMY C. | First ImpressionsRachel was a great help , God bless her !
TANYAH S.The manager, Rachel, was a godsend. She was extremely helpful and went above expectations to help my family and to ensure we were satisfied with our move. I highly recommend this facility and appreciate Rachel for all that she did to assist and make our move smooth and convenient. I am beyond satisfied.
Latrista M. | First ImpressionsI wish this store was closer to where I live, this is one of the cleanest, best kept neighborhood dealers I've seen. Thank you for making this one of the easiest, quickest UHaul truck rental transactions.
Deborah F.Rachael was really sweet and helpful
Shirronda W. | First ImpressionsRachel is amazing and her staff's customer service was excellent. You can tell each member was well trained and supportive of each other and patrons. Very helpful and I would use their service again in the future if I need to. I am very appreciative of the help and service I received with Rachel and Uhaul on Green Oaks in Arlington.
Joshua L. | Overall ExperienceService was above excellent....
danny s. | First ImpressionsI arrived at 9. They were barely getting my uhaul out from behind the gates. I get in, IT HAS 30 miles until empty! I needed it longer than expected so, they immediately charged me an additional $103.44. Plus the money I already paid at pick up. Then tried to say I owed an additional $78.54 at drop off!!! The receipt that I received after states I paid $78.54 which is not at all what I paid! So irritated with this whole process. It's insane how much I just paid for a uhaul for a day and a half.
Taylor M.Cleanest uhaul I've ever rented and the staff at the location were super friendly.
ERIN K.Rachel was great!
Sonya C.The employees at the 2729 N Collins St U-haul location went above and beyond to make my experience with U-haul extremely satisfactory.
David H.Excellent and unbiased staff. She spoke so calmly and respectful.
Oyin G.Rachel is amazing. She was very attentive, polite, and willing to make sure my experience went smoothly. She complimented my smile calling me “pretty smile†which I had on my face from the ease and satisfaction of today's UHaul rental experience. I'll be sure to comeback and recommend this location. Signed, Shondré Patterson (aka Pretty Smile)
Shondre P.This location rented me a vehicle tht was damage on the roof. I returned the vehicle n they tried to say I damaged the vehicle whn I returned it. I only drove the vehicle a total of 13 miles n n never damaged at all.Vehicle was in my site the the entire time wit no other vehicle near it. I explained thus to the manager whn I returned she said on no problem I believe u... later tht day it get a $300 charge on my debt card sayn it damaged it! Yea...NICE TRY! I will never rent from U haul again I spoke wit other people n they said they had the same scam ran on them.....I will speaking to someone on the next business day Unbelievable!
Derek T.Very helpful team of individuals who care !
Laroy C. | First ImpressionsFriendly staff. My reservation was perfect. I made a mistake in checking the truck back in overnight and they handled it without a hitch.
JAMES P.Customer service is rare but this location didn't lack! Very kind, informative and understanding
Kimberly L. | First ImpressionsNo comment
ETHEL B.I really appreciate you guy's trough out the years and months that I've been doing business with you and I strongly would recommend your facility to any of my friends thank you guys
Ronald J. | Overall ExperienceHad issues from the beginning. Reserved everything online and then they didn't have anything ready when we got there. The guy told us he was only going to put a hold on the card for exactly what the uhaul was supposed to be which was $42 and change, the hold was for $100 and I've used uhaul a bunch of times so I know that isn't right. Then we got a storage unit and that was a mess as well. Just over all not a good experience. The employees were super friendly but it almost seemed like they didn't know what they were doing until we dealt with the corporate lady.
Gabriella P. | First ImpressionsThe two women who were there during my pickup were amazing. Their customer service is wonderful and I would recommend this location. The gentleman who was there also was very professional. Overall, great experience!
KASHMIA W.Thank you Rachel!
Steven O.The staff are very courteous. We had a great experience! ¡Gracias!
Jordan B. | Overall ExperienceNothing i can think of.. thanks
Gail L.Rachel and her team always give me AAA+++ customer service and their facilities are top notch clean. I am a very happy lifetime customer.
Robert S. | First ImpressionsNo complaints.
PHILLIP M. | Overall ExperienceManager I met this morning was incredibly friendly, professional and courteous. Bravo!
VALERIE C.Staff are friendly and very polite it is a joy to have such service.
Ryan P. | First ImpressionsI had several issues with this storage. The cut the lock off my unit without my permission. They did not notify me they had made an error until I went to my unit and inquired why my key didn't work. After that is when they informed me. In addition for several months they continued to call me asking If I had moved out because they had my information recorded incorrectly in the system. I do not trust this facility and would not recommend it to my friends.
Laura G. | Overall ExperienceThey were very knowledgeable and cool. The only issue I had was when returning I didn't get a receipt. When calling about it, they told me it was closed out but the copy of the receipt showed it had just been closed out at the moment of me calling which was a day after I returned it.
Jasmine L.Everything was well done. Helpful staff, always available. Not one complaint.
HAROLD R. | Overall ExperienceHave more than one attendant available during peak hours.
Ryan W.Excellent service, very pleasant gentleman running the operation
WILFREDO O.The two ladies who work there are the best you have. They go beyond and above there duties. Very friendly and understanding and caring. Don't ever let them go there the reason I had a unit there. I appreciate there hard work.
BETTY S. | Overall ExperienceI felt I was being overcharged for the product.
Jesus G.Great staff! Was very helpful with my needs. I moved out of the storage unit and I would not hesitate to store there again.
Charles M.Great customer experience.
ISRAEL M.Super nice rep! Equipment was clean, in good working order, and easy to rent & return. Thank you to the super nice staff at this location!
Edward T.Rachel was extremely helpful throughout this process. I've never rented a storage unit before and she was able to answer all my questions. I left knowing I choose the right place to keep my items safe and secure.
Claire R. | First ImpressionsProfessional service with a smile!
JESUS R.Nothing, outstanding service, thanks!
Brett B.Create on property parking for short term truck renters.
LEWIS H.They made out move as stress free as possible. Kind, great customer service, clean, secure facility.
Andrew D. | Overall ExperienceVery good
RUNGER L. | Overall ExperienceRachel and the staff were very friendly, professional, and accommodating.
Errol W. | Overall ExperienceRachel Powell was excellent and her assistance In helping me to set up my storage unit at the Arlington facility was invaluable. Please make sure that you commend her for her customer service.
Robert D. | First ImpressionsManager was very friendly and hel
Gopalan S.It was convenient, easy to locate and get moved in to and the customer service was second to none. Would highly recommend.
Andrew D. | First ImpressionsBoth ladies who work there went beyond to help me with everything concerning everything we had goan threw that day. Very very caring and helpful and understanding I love them I will definitely come back. I will tell everyone about this place. This world need more women like them . Thank you ladies yall are the best customer service women I have ever meat.
BETTY S.I'm not sure of the ladies names that were there on 10/8 but they were both phenomenal. They really went above and beyond.
Harley N. | First ImpressionsHad an issue upon checkin that our reserved 10x20 climate controlled unit was not available but we’re accommodated in two 10x10 units for now one of which is climate controlled.
Jim C. | First ImpressionsGreat friendly service.
James N.The staff are very considerate and the facilities are well maintained.
SHAKUR S. | First ImpressionsFast easy and painless
WILLIAM B.Rachel is so friendly and helpful!!! She went above and beyond to help us out!!
Penny L. | Overall ExperienceThe experience was amazing! I had to rent three different trucks to move this week! All three times for pickup and drop off…it was effortless and stress free on my part! Thank you for making this a wonderful experience!!
Maleka G.Staff is very funny and a pleasure to work with!!!
Errol W. | First ImpressionsNew management terrific!! I highly recommend!
John G. | Overall ExperienceReally great and helpful staff !
Keaton H. | Overall ExperienceNice place clean and the employees very good
Salvador P. | Overall ExperienceKaren was an angela Rachel very friendly and understandable I give Karen five stars with her pleasant personality and her quick thinking ways on how to approach costumer needs my over all experience was a 10 when it comes to taking care of the customer solution and recommendations at this U-Haul facility
yolanda m. | First ImpressionsThe staff was very helpful we needed to upgrade our storage size and they made it happen no questions asked.
Jamie D. | First ImpressionsExcellent workers.
Margaret W.The customer service that the GM, Rachel gave us was over and beyond what she had to do. Several issues my husband and I were struggling over she was right there to show us how we could make it work. I definitely will pass the word along to family and friends!
karen m. | Overall ExperienceCan't think of anything.
KRISTIE M.Both staff members that I dealt with (1 when I picked up the van & 1 when I brought it back) were extremely kind, fast and knowledgeable. The van was brand new and super easy to drive.
LONDON G.The staff are amazingly helpful and understanding. Thank you for everything.
Cornelia M.Will definitely use this place again
Eric P. | First ImpressionsI reserved a 10x20 online at another location and they told me they did not have any available. He set me up with another facility and stated they had one. I get there they do not have one so now I am stuck paying for 2 10x10 units. I will never rent from Uhaul again once I close out the storage.
Trenna W. | First ImpressionsThe only thing I could recommend is making it easier to modify the reservation once the vehicle is picked up. I wanted to change mine to drop off in the location I was at, but needed to go through customer service that required an excessively long wait and they couldn't help.
James S.Facility is clean and has wide roads for big trucks. The owner, Karen, is great to work with; however, there is a weekend insite Manager that treated me very poorly to the point of yelling at me but maybe she was having a bad day. I don't know but it's not a way to treat people.
Jacob M. | Overall Experienceeverything went smoothly, no complaints here
NATALIE P.no comment
Calvin B.Nice place
Salvador P. | First ImpressionsEveryone was friendly and courteous and extremely helpful when needed.
TONI W. | Overall ExperienceStaff is very friendly and explained everything. Very helpful. Truck and storage was very clean and maintained.
WANDA W. | First ImpressionsThe manager is the nicest person I have ever rented from. She was very efficient and helped me get my sick neighbors stuff in a suitable unit and really cares about her customers. She is a asset to U Haul! I give her 20 Stars !
Tammy B. | First ImpressionsRachel did a great job and was very professional.
Jon L. | Overall ExperienceStaff was friendly and helpful
SHARON M W. | First ImpressionsThanks for everything
Anthony F. | Overall ExperienceGloria was awesome! Great asset to the company!
LAURA W. | Overall ExperienceLost my original reservation. Finally got it solved.
joan s. | First ImpressionsHad an issue getting to my unit because other Tennant where blocking the driveway after hours and they didn’t move
Lina S. | First ImpressionsThe staff is very friendly and helpful.
Ricky B. | First ImpressionsShe was very nice & helpful
Electra R. | First ImpressionsRachel was very nice she had the answer to every one of my questions was helpful when I went from a 5+10 to a 10/20 unit she made the transition very easy an painless every time I have to 0
Rafael V. | First ImpressionsReally nice
Terry H. | First ImpressionsRachel and the other lady were very nice.
Lori H. | First ImpressionsMiss Rachel was very knowledgeable and friendly and gave me the best customer service ever I give her a + 100
Vanessa C. | First ImpressionsNinguno
PAUL L. | First ImpressionsIt's only average because I feel that some type of parcel refund showed be given when you don't pay for the whole month. Gracias
Octavia F. | Overall ExperienceHello, my name is Andre Allen 248-795-4243 and myself and Keith Boyd are very upset about our experience. I was rented a box that already had a personal lock on it after having movers and everything show up to the storage that was also rented to me. I have had to take off work only to go to the office and be stormed out on and profanity used by Rachel the office manager. I am highly offended and seeking next steps!
Keith B. | First ImpressionsKaren was very professional and a very pleasant personality
Sylvia K. | First ImpressionsRachel was so amazing, helpful and sweet!!
VAnessa T. | Overall ExperienceEveryone was VERY nice & helpful. They all went out of their way to help me feel comfortable & welcomed. I appreciated them so much
janyse l. | Overall ExperienceMoving from the country to the city was real stressful on me but U-Haul made it very easy and convenient to move and store my belongings
DELROSE LOUISA A. | First ImpressionsAfter everything I've been going through due to the winter Sara & her crew were EXTREMELY nice, patient & helpful. Something I wasn't expecting at all. Thank you SO MUCH
janyse l. | First ImpressionsThe ladies were very knowledgeable and helpful.
Michael rhonda S. | First ImpressionsThe staff was very helpful and nice.
Chablis E. | Overall ExperienceThe manager is excellent and super helpful and informative
Kim W. | First ImpressionsThe Gibbs Family are going to miss Mr. & Mrs. Warren. They are great people to work with and I've enjoyed getting to know them for over 2+years. Valerie Gibbs
Valerie G. | Overall ExperienceGreat jib keep up this amazing job y’all do I was very pleased
Sonja O. | Overall ExperienceRachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk, helping me transfer from a 10x20 unit to a 10x10 unit to save a bit of money. She was kind enough to give me a lock, and we moved everything that evening, completing the project. Rachel was still on the premises at 8 PM (after closing hours) and processed the closeout of my old storage unit. Rachel and Sara - great folks!
BRYAN H. | First ImpressionsThe staff and entire team were always so helpful. Thank you for your kindness during trying times.
Jackie L. | Overall ExperienceVery nice and overall good place
Angela G. | First ImpressionsRachel gave me outstanding service! She was genuinely concerned about UHAUL/company customer service and went the EXTRA MILE! She gets an A+++! Thanks, Rachel!
Patricia E. | Overall ExperienceMy local Uhaul is awesome!
Andrew J. | First ImpressionsVery clean and nice place and staff always helpful
CYNTHIA N. | First ImpressionsEverything is going well so far. The process has been easy. The site staff are friendly.
Patrick G. | Online Move InVery friendly, helpful and clean at all times.
Julie H. | Overall ExperienceVery clean and very professional!
Asiah B. | Overall ExperienceOther than a rusty, rat sized hole in the back of my unit, it’s all good.
Dorothy B. | Overall ExperienceMr. Warren was very attentive even though this office is small and super busy he made sure every customer was acknowledged and felt comfortable while they waited. And he is quite funny.
Asiah B. | First ImpressionsThe staffs were very knowledgeable and very helpful.
ISHOR D. | First ImpressionsNice people, easy process.
Brenda K. | Overall ExperienceEveryone was really nice and helpful
Karla N. | First ImpressionsGreat experience
Chris H. | Overall ExperienceI never have problems at this location thanks for all your help
Monica H. | Overall ExperienceStaff very friendly. Understanding and very polite. Manager very helpful! Thank you very much for all your help.
Maria M. | Overall ExperienceUnit was broken into, it was several months prior to me finding out about it. The way I did was by me visiting my unit and the key wouldn't open the lock.
DEREK M. | Overall ExperienceWarren and Linda Walter (on site managers) were excellent "hosts". They were helpful, knowledgeable, and accommodating. They led the charge for keeping the property clean and well maintained. They stayed on top of all security. The vehicles we rented were spotless. I think their demeanor led to a very well run operation. I can't say enough about them. We really appreciated the attention given to the property and always felt our goods were secure.
SUSAN W. | Overall ExperienceI have used this facility for many years now and have not had any issues. I have been very pleased!
GORDON L. | Overall ExperienceThe staff was very helpful.
matthew t. | First ImpressionsAlways friendly and helpful at this site !
Stacy R. | Online Move Innone
Jerry B. | Overall ExperienceWell, just overall my experience with this U-haul facility was great, easy access, clean and well maintained, and friendly, knowledgeable staff. Thanks and God bless!
Earl B. | Overall ExperienceExtraordinario servicio al cliente
DOUGLAS S. | First ImpressionsGreat service
Sheryl W. | First ImpressionsGreat service!
Tracy H. | Overall ExperienceLinda and Warren Walter were always very polite and helpful. They always asked if we needed anything and if they could help in anyway. U-Haul runs a really good company and I have never had problems
Bill B. | Overall Experienceu-haul knows how to do it. best ever
William E. | Overall ExperienceGreat service with an awesome sense of humor!
Cynthia T. | First ImpressionsMrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.
Falonda W. | First ImpressionsThe staff was friendly
Pamela H. | Overall Experience¡Gracias!
Patrick G. | Overall ExperienceKeep up the great job!!
Danielle B. | First ImpressionsVery caring and helpful business owners.
jaime b. | First ImpressionsThe only issue I have is that you don't pro-rate. I had to pay for a full month even though I was moving out 2 weeks before my month was up.
Clara T. | Overall ExperienceNo comments
MARY D. | Overall ExperienceI left primarily because of the rising costs of renting the space.
William T. | Overall ExperienceThe lady was upset I camein at 6:45pm, due to an emergency situation I had to evacuate my apartment quickly and she did not make the process easy.
Jazzlyn D. | First ImpressionsExcellent customer service and clean property.
MYRNA G. | Overall ExperienceIt was a wonderful experience using this facility. The staff are very friendly, personable, and helpful. I felt certain my items in storage would be secure based on their knowledge and professionalism
Kim S. | Overall ExperienceThe gentleman was friendly ,knowledgeable and very helpful in my getting my storage unit.
Earl B. | First ImpressionsThey where very nice to me
Niketa J. | First ImpressionsGate card didn't work because computers were broken. I was stuck with a truck full of stuff at 10pm and had to work at 5am. No one came to let me in, office was closed. Bad experience, save your time
Chavon M. | First ImpressionsThank you :) It was the best Sevice & Kindness I have had :) I am looking forward to renting from you & have already spread how great my experience was thank you Warren :) Jeannie Bower
Jeannie B. | First ImpressionsSusan at the front desk was extremely helpful, professional and courteous - Customer first mindset!
Rene A. | First ImpressionsWarren was/is the nicest gentleman encountered in U-haul experience.extremely polite, personable,knew what he was talking about,made everything a breeze.rarely find people like that anymore.
keila w. | First ImpressionsWarren and Linda are amazing ... they are very understanding, very helpful, patient, and kind. I would definitely recommend this facility
Maria D. | Overall ExperienceThe gentleman there was/is very friendly and reasonable. In all I had no problem at this place. They are very good at getting notices and warning out to you.
ANGELA J. | Overall ExperienceWarren and Lynda were very accommodating, helpful and friendly especially during a personal emergency. Actually hated to leave.
WAYNE S. | Overall ExperienceGood service
Andrew E. | First ImpressionsVery good facility and service.
Eduardo R. | Overall ExperienceStaff was great
David B. | Overall ExperienceI had a great experience... 1st I think it was Latoya who took my call and she was great...and then when I got to the location Wayne was extra helpful the green oaks and Collins location in Arlington
Rainer H. | First ImpressionsStaff is fantastic
Jon A. | Overall ExperienceIt would be more convenient if they opened at 7am on Sunday
Devon M. | Overall ExperienceThis place is great! Would recommend 100%
Maria Luginsland M. | Overall ExperienceGreat staff. Very helpful.
Adam R. | Overall ExperienceThe morning staff was friendly and courtybut if I had a question or problem later in the day they seemed to be too busy to take care of it.
Rich B. | Overall ExperienceThank you for allowing me to utilize your facility, I will tell others of your professional service and how convenient it has been for me. Thanks Gwendolyn Rachal
GWENDOLYN R. | Overall ExperienceFast and efficient.
Jalanda P. | Overall ExperienceRude staff unhelpful
Deandre G. | Overall ExperienceThe staff was not always friendly, but was helpful. Mr. Walter was always kind the other staff not so much.
CRYSTAL S. | Overall ExperienceGreat Staff... nice and clean place
Jimmy H. | Overall ExperienceI liked everything, except the price - way too expensive for me. I can use that money for other essentials.
STEVEN N. | Overall ExperienceGood facility
MATT M. | Overall ExperienceGracias.
Leah B. | Overall ExperienceYou HAVE to buy their lock per their insurance policies, which is annoying and seems like a gimmick to make them more money...
Gayle L. | Overall Experience¡Gracias!
Kevin K. | Overall Experience.
Tracy S. | Overall ExperienceThe staff was very friendly and helpful.I definitely recommend renting a truck or storage from this Uhaul location.
Khalid H. | Overall ExperienceVery nice customer service.
Julie A. | Overall ExperienceVery good experience the staff made everything so easy!
Rose B. | Overall ExperienceI’ve used this facility a number of times and was always very happy with the service and the quality and the whole experience thank you!
John G. | Overall Experience