Mobile check-in was confusing. Need to talk to a counter agent to actually get my van.AARON M.
Customer Reviews for U-Haul Moving & Storage at Clark Ave
Cleveland, OH 44102
(@ Train Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Isabel R.
El cliente no dejó un comentario.LINDSAY T.
Everything is great. Jose went above and beyond to help me. He is very friendly and helpful.SHARATH G.
El cliente no dejó un comentario.CARLTON L.
El cliente no dejó un comentario.JUNE E.
El cliente no dejó un comentario.Ramonita R. | Overall Experience
The people there were very niceWAYNE P.
You don't need to do a thing but hang onto the staff at this location and give them all a bonus! This particular UHaul is the only location I will use- everyone does a terrific job of customer service, keeping the place clean, organized, and the equipment in good condition. They also maintain a great selection of boxes and supplies which I buy all the time now from them. Everyone seems hardworking and everyone always is busy here-they remember their regular customers, like me, and that is impressive considering the volume of business they have at this site. I have referred business and personal contacts to them and everyone is very pleased with their professionalism and attitude.MARGARET D.
El cliente no dejó un comentario.MARLENJADIRA M.
El cliente no dejó un comentario.heather m. | Overall Experience
El cliente no dejó un comentario.Charles H.
Improve the prices.Ashley G.
El cliente no dejó un comentario.Jeffery M.
El cliente no dejó un comentario.GLORY G.
There's this guy that works at this specific location he's disrespectful and his name is Hose or Jose he was rude I don't even know if he gave me his right name he was blowing his nose and didn't have a mask on and I really can't go there ever againHAMLET G.
Mike did a great job in accommodating me with what I needed thanks will return to you guysRoberto O.
El cliente no dejó un comentario.Patrick H.
Jose was great to work with. I'd recommend this location to a friendJonathan W.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.CLIFTON J.
There was a long line and only guy working, his co orker had left to go to Mcdonalds. Maybe he should have checked with the number of pick ups at that time, because there were about 6 of us waiting.MELANIE C.
Management changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.Edger H. | First Impressions
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.stephen T.
This location is not in the best neighborhood, but they always have what I need, when I need it, so I always return.JACK K.
Great jobMARK H.
The staff is awesome especially Jose. I will definitely use this location in the future.HELEN J.
El cliente no dejó un comentario.Christopher P.
I would like to get a better deal once we have a business that we are trying to run & be motivatedMELVIN J.
El cliente no dejó un comentario.JULIO S.
I did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!RONALD V. | Overall Experience
El cliente no dejó un comentario.Eliu O.
El cliente no dejó un comentario.Tiarra W. | First Impressions
El cliente no dejó un comentario.Graylyn H. | Overall Experience
El cliente no dejó un comentario.Evan T.
Customer service was great. The uhaul was horrible to drive and felt like it needed work done on it.ANGALEE S.
El cliente no dejó un comentario.Michele R.
El cliente no dejó un comentario.ASHLEIGH ERIN P.
El cliente no dejó un comentario.JAMES MICHAEL G.
The past two times I rented the starting gas and mileage were wrong / overJoseph C.
Great staff, helpful and efficientANDREW W.
Estoy muy satisfechoLuz G. | First Impressions
El cliente no dejó un comentario.CANDICE B.
El cliente no dejó un comentario.BENJAMIN W.
I had a problem with my initial drop off location at 11600 Berea rd Cleveland Ohio. When I pulled in a woman just flat out told me I could not drop off the truck there. She said the system was down. Totally unacceptable.JASON G.
Everyone was wonderful. Upbeat,customer friendly, great to work with in state as well as out of state. Rented from Clark location. Scott has really done a wonderful job training his crew over the years. My business has always rented with U-Haul and customer service has definitely improved over the years. Any questions feel free to call me. Fred 216 650 2069SHELDEN M.
They were great! Everything went well.G Joy B.
Great customer service friendly staff Very professionalAngel P. | First Impressions
Truck wouldn't start at one point, utility dolly was not inside the truck when i got to where i had to move without it and we needed it!STEVEN L.
El cliente no dejó un comentario.Cheryl C.
Extraordinario servicio al clienteJason D.
Sorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.Sashewa G. | Overall Experience
El cliente no dejó un comentario.Cheryl C.
El cliente no dejó un comentario.Richard A.
The guy who was there when I picked up the truck was great but they guy when I dropped it off was very rude. I arrived before 5pm waiting inside store when he walked in he said I had to use 24hr drop off even tho I was waiting 3 or so mins in side. I went outside and another guy was out there who was helping me use the website seen it was not working checked me out told me my bill would be 61$. Still haven't been refunded money from depositNichole B.
I believe the young man that helps me name was call Brandon who help with everything who was very professional very courteousMARYANNE R.
Convenient location for west side residents. Had a rental to return at 5pm, arrived at 4:50pm, the line to process returns was 5 vehicles long. I parked across the street to walk in, but one of the two people working was locking the front door and told me to process it on my own, and that I shouldn't park across the street, even though the line for returns was into the street. Not a great look. Thankfully, the other employee was steadily working through the returns. I hope he was able to leave at a reasonable time despite his partner's departure!Luke J.
The storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.EDWIN G. | Overall Experience
Brandon was very professional and effective in, once again (see my last feedback), handling the shortcomings of your online reservation system.James S.
El cliente no dejó un comentario.Bruce G.
Excellent service! Thank you Jose C. for all your helpSERGIO G.
El cliente no dejó un comentario.Antonio L.
It would be helpful a quick tab guide to be able to look up information about your reservation or just to double check how much gas it needs at a quick glance. Took me 15 minutes and still couldn't find it. Ridiculous, make more user friendlyInett P.
Very happySHELTON G.
El cliente no dejó un comentario.KAY LEE K.
El cliente no dejó un comentario.Jeffrey R.
El cliente no dejó un comentario.REGINA K.
We delivered the truck after hours. It was full of trucks and wasn't clear where to park my U-haul truck. Other than that no issues.MAXIM N.
El cliente no dejó un comentario.Susan W.
Amos was amazing so helpful!!!Shona B.
THANKS GUYS EVERYTHING WAS GREAT ðŸ‘EDWIN O.
El cliente no dejó un comentario.Raquel S.
Do what can to improve anything.BILALI J.
El cliente no dejó un comentario.Ramonia G.
Employees (2 at that time) were very courteous and helpful.Herman E L.
The customer service people we spoke with on the phone to extend our truck rental were awesome.Christen S.
El cliente no dejó un comentario.JAVAID S.
I just want \compliment Mike on his efficiency on installing my trailer hitch, and his courtesy to a customer. He made this a pleasant experience.Bill L.
El cliente no dejó un comentario.Wendor M.
El cliente no dejó un comentario.LYDIA O.
El cliente no dejó un comentario.SHREYAS D.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.Grayson H.
El cliente no dejó un comentario.HEATHER M.
El cliente no dejó un comentario.Stephanie A. | Overall Experience
Keith is the man. Thanks guys.Joseph H.
This location is great, very hard workling and smart folks. However, the problems are on the corporate end: Reservation software alerted me that the 26' truck I needed was not available at this location so I looked for other locations and this one was included -- I thought it had been recently returned and booked the pick up there. I added the optional note saying I needed that size, and please let me know if not possible. That was not done: I arrived with a tight timeline to find no truck and was given a little slip of paper with your number, which i had already called to find 11 min wait time. The operator could not resolve this issue, and connected me to scheduling where there was another long wait. In the meantime the local staff suggested a trailer behind the 20' truck they did have, which was an acceptable solution. I like UHaul, this location is convenient for our frequent needs, and always prompt and professional. I wish you would try renting a truck yourselves and see what your system is like -- better than many, but since this seems to be your primary first (and pretty much ONLY available) contact with your customers, it could be better. Thanks for this feedback opportunity, Jim Sheehan Executive Director Ohio City Bicycle Co-op 1840 Columbus Rd Cleveland, Ohio 44113 216 830 2667 OhioCityCycles.org email@example.comJAMES S.
El cliente no dejó un comentario.DIANA H.
El cliente no dejó un comentario.Conor O.
s HUDANIELLE K.
Randy was outstanding. Fast and efficient only thing I would suggest is to make sure mirrors work and a/c. The 15 ft we just in rented was by far our least favoriteTHOMAS M.
El cliente no dejó un comentario.Evelyn B.
Do I have an issue in the issue right now everything is fine for meJOSE R.
The uhaul representative we worked with, Jose, was super helpful and efficient.Camille F.
El cliente no dejó un comentario.GRACE W.
El cliente no dejó un comentario.gerald W.
The 2 young men that helped me were very pleasant and knowledgeable of their jobs. I was extremely satisfied with their customer service and will repeat my business to this location.Davita O.
El cliente no dejó un comentario.robert m. | Overall Experience
El cliente no dejó un comentario.JAMES M.
We found out that our pick-up location was being moved only 3 minutes beforehand. We had already arrived to the wrong location when we received the email about location change. This caused us to get behind schedule. We also never received furniture pads that we paid for. Good experience otherwise.Joseph S.
Staff was very kind and helpful!JAMES T.
El cliente no dejó un comentario.HARRISON G. | Overall Experience
El cliente no dejó un comentario.Willie R.
El cliente no dejó un comentario.JOHN H.
I first tried the automated vehicle pickup; it was TERRIBLE. I then went inside and let the Clark Ave team help me; they are TERRIFIC! I rented from them in July, and I've never encountered such a friendly and competent crew. ¡Gracias!Todd S.
El cliente no dejó un comentario.Cali P.
El cliente no dejó un comentario.Anthony D.
I had a really good experience here. My truck was not ready, however Jonathan took the time to get me a new truck. It was clean and I was on my way in no timetamisha M.
El cliente no dejó un comentario.Christine M.
El cliente no dejó un comentario.Richard S.
A big shout out to Keith Phillips who checked me in he was very friendly, efficient and made the whole process enjoyable. Give that man a raise! 100% the best person I've encountered at Uhaul. Thank you.MARGARITA V.
El cliente no dejó un comentario.Daniel M. | First Impressions
El cliente no dejó un comentario.Joseph E. | Overall Experience
I've had this unit for years 2013 recently someone made a mistake and my account is wrong represented as delinquent July, August, 2021 I have the receipts showing paid and the correct amount $69.95 and since the mistake my end date 30th each month,and price is wrong not $ 99.00 Uhaul said stop and started my storage unit as if was June this yr with wrong price not my fault they messed up, and has not sent me the zero amount,right day, price $69.00 and my free month proof of Bill email. Sincerely Shirley CrawfordSHIRLEY C. | Overall Experience
El cliente no dejó un comentario.Nancy M. | Overall Experience
El cliente no dejó un comentario.Neachelle D. | First Impressions
El cliente no dejó un comentario.JAMIE S. | Online Move In
El cliente no dejó un comentario.Ericka H. | Overall Experience
My reason for not being satisfied is based on the manger who stole our money, She informed us that paying on cash, she could not charge us the taxes and give a discount on labor for insulation, she said her boyfriend does all installments for the hitch and bike racks. She said we moved out when we actually didn't then put our storage unit in someone else name. She was supposed to install a bike hitch on my vehicle and was paid to do so. But gave us the run around and as of this day 07/11/21 it still hasn't been done. I've asked the staff to have the GM give me a call and guess what, He hasn't called me either. If I'm not mistaken his name is Tim/Tom at least that's what I was told when I came over to the store when I found out that the manger had been fired. So no I wouldn't recommend anyone storing at this location. Uhaul don't want to be responsible for me getting my money back or service that was already paid upfront to their manager. They have refused to call me back let known apologize for the misrepresentation of an employee that they hired in my eyes rip people off while they still collect out money. As a customer why am I chasing U-Haul to resolve this issue. They are aware of what was going on and did nothing to help us,Tonya B. | Overall Experience
El cliente no dejó un comentario.Tiera T. | Overall Experience
I made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said "what are you doing?!" She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said "the truck is not here… " I think she walked off at that time… I didn't know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said "the truck is the last one down there. " I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say "… Click that you got the keys… "She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn't expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, "so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.") I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn't much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: "what's the number of your storage space? " I told her I never received a storage space number. She started moving even faster, and said something like "I don't have a space… I have something on the third floor… " I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn't know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn't able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in SatSonji B. | First Impressions
The bay door access was not enough time.joshua s. | Overall Experience
I had my things in a storage unit here almost a year. I never had one problem with any of the options or any of the workers here. They will get my patronage again in the future for sure. The workers were great and always helpful and down to earth. The place was always clean and never had a leak or anything.jason c. | Overall Experience
I reserved a unit online a week before I moved. I was given a confirmation number a guaranteed my size unit was available on the date I needed it. I show up with a 15 foot truck fully packed and was told the unit I RESERVED A WEEK BEFOREHAND!!! was not available and they would give me a smaller one so at this point even though it was to small I had to take it. I go to the unit they give me and it is obviously in use already! I go back again and this time I am told I guess we do not have any. Oh well. All this bull**** took over an hour to go down and not once was I given an explanation or an apology for the utter incompetence of these people running this place...Appalling in the extreme and if this is the way they treat paying customers horribly disgusting. This should have been handled in a professional manner instead I got...oops my badKimberly S. | First Impressions
El cliente no dejó un comentario.TYLER D. | Overall Experience
El cliente no dejó un comentario.Debbie L. | Overall Experience
Everyone was truly helpful and very respectfulmilagros s. | First Impressions
El cliente no dejó un comentario.SHERDENA D. | First Impressions
El cliente no dejó un comentario.sharon b. | Overall Experience
When we got our property out of storage the mattresses had rat poop on themEvelyn O. | Overall Experience
I thought it was very nice cuz imma give me a month free rent on that room but that room was not lit at all it was no way to see back there storage the halls was lit though people were nice thanksTerry B. | Overall Experience
The facility had lots of size options. However, the height of 6' seems limiting for tall items. Also, the facility is so big, that our unit was one of the farthest. Having to cart items from our vehicle was not very convenient.SHANKAR S. | First Impressions
Me gusto el servicio y mantenimiento y los trabajadores muy amables y serviciales gracias por todo fue un placer conocerlos que Dios me los bendiga siempre que tengas un buen fin de semana.elias m. | Overall Experience
Jose was a great communicator in everything, from pricing to how to access the storage facility. I understood everything and it was easy to set up everything thanks to him. A real asset to U-Haul.Nancy M. | First Impressions
El cliente no dejó un comentario.Thomas B. | Overall Experience
I just wish I could have got a closer storage roomTerry B. | First Impressions
Busy place , but friendly and helpful staff .franklin r. | Overall Experience
El cliente no dejó un comentario.Olivia N. | Online Move In
El cliente no dejó un comentario.HARRISON G. | First Impressions
El cliente no dejó un comentario.ricardo i. | Overall Experience
First I paid for 24 hour entry and couldn't use it and I told them and had it removed from my account and asked to be credited to my account and haven't heard anything then I moved from 1 unit to another and closed the account for the 1st unit and was told I would be given this month's charge will be refunded back to my card and after 3 business days and a weekend I haven't received the money yet, other than the money problems I love renting a unit at this storage facility and the staff is great.Joseph E. | First Impressions
It took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn't get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn't get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get theKrystian B. | Online Move In
El cliente no dejó un comentario.Joseph m. | Overall Experience
Everyone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!Christopher J. | Overall Experience
El cliente no dejó un comentario.William A. | Overall Experience
El cliente no dejó un comentario.julie f. | Overall Experience
El cliente no dejó un comentario.Josieanette P. | Overall Experience
Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.Jacqueline G. | First Impressions
April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.joseph g. | First Impressions
Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.Ramona L. | Online Move In
When can I get a month free?WYNETTE L. S. | First Impressions
El cliente no dejó un comentario.JAY P. | First Impressions
El cliente no dejó un comentario.joan c. | First Impressions
Very well maintained. Cleanest facility i have seen.PAUL M V. | First Impressions
April was pleasant and very helpful.virginia a. | First Impressions
El cliente no dejó un comentario.ambor t. | First Impressions
IS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.manuel g. | First Impressions
Representative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn't do anything about it ....not friendly or apologetic just brushed me offana g. | First Impressions
I WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.Jason F. | Online Move In
Wonder helpful staff!Thea H. | First Impressions
My experience with U Haul was Excellent. Gracias.EVELYN C. | First Impressions
The workers were very helpful. The maintenance lady was really sweet and helpful as well.mareen e. | First Impressions
Need improvements in communicating certain items.Evelyn O. | First Impressions
Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrongJennifer V. | First Impressions
The sale person's in the building were great and helpful.Daniel C. | First Impressions
April was extremely knowledgeable and helpful.David H. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!