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MARCO B.Customer Reviews for U-Haul Moving & Storage at Clark Ave
Testimonials From Recent Customers
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The staff at this location were professional, and went above and beyond to make sure that my needs were met.
NORRIS R.Fast and easy rental return
Charli M.You just need to have more moving carts
Leida D. | First ImpressionsThe young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!
Tiffany R. | First ImpressionsAll of the staff working were excellent! Jonathan Perry helped us, very professional & polite. Other employees on that shift were also very professional towards myself & my husband. Clean, organized location with a kind professional staff.
TIFFANY R.My experience with this U-Haul facility was great excellent customer service A1 for pickup and return they were very courteous and business professional. The only thing that I see could use improvement is the prices and mileage for the rentals especially for continuously returning customers, but I thank you all greatly and I will continue to use the U-Haul service.
BRYON B.I been going to this uhaul place since I was a kid hood people great customer service they always fast and have equipment ready on time
MARIA R.Great service!
DIANA D.The facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.
gina n. | Overall ExperienceThe cabin was filthy. Not that great of a feeling to be in such a dirty enclosed environment, especially during a pandemic. The interior lights of anything on the dashboard did not work, so I had to stop the truck and use a flashlight to adjust climate. Defrosters did not work and the windshield would not clear up.
Joshua M.Pick up was slow due to unprepared people in line NOT U-haul's fault.
Geoff P.Extraordinario servicio al cliente
MONA T.Great customer service no improvement needed
DON YAE J.there one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out
todd c. | Overall ExperienceTo dark in some areas and could not find my storage room nor any help to do so not satisfied at all
Lovell N. | First ImpressionsYou need to rent smaller utility trailers for one way
RICKIE G.Had issues with the billing process. Other than that great experience!
BENNETTA B. | Overall ExperienceI feel as though my rate was high that's it. Only because I didn't even go anywhere
LA TIFHA J.Service was friendly, expedient and above average. Both the representative who checked us out, as well as Keith who checked in our return went above and beyond to insure we had an exceptional experience. The service was greatly appreciated!
STACEY S.Establish even more locations and drive Pods out of business
RICHARD G.The personnel needs to have better understanding of how online self services work because they hold me for 30 minutes after my rental pickup time trying to figure out what to do when I had on my phone a screen saying just get the keys when I arrived early for the the process. Besides that everything was fine.
Kristian R.They were waiting me, took care of me and got me out immediately and no extra fees. Definitely will always recommend Uhaul. Thanks for making it happen.
MARISOL D.They take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly
Zully R. | First ImpressionsOnly completed drop off there so not much exchange or requirements there.
Christopher S.Only completed drop off here. Nothing more. Staff was pleasant, though.
Christopher S.Mike the manager and Mike the installer/assistant manager went above and beyond. Excellent service. All employes were friendly and respectful. Great experience.
John L.Kieth and the gentleman who processed my order at the desk (forgot his name, sorry) were both awesome. Top notch and helpful. Very much appreciate their assistance today.
Michael M.After having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.
Jennifer S. | Overall Experienceuhaul damanged my vehicle
LATOYA R.Recién estamos rentando.
zulema n. | First ImpressionsVery courteous staff!
RANDY S.Don't charge for dolly if it is provided with the truck
Liliya K.Excellent customer service!
ZIANDRA M.Made it easy with the check in and check out process!!
LAUREN S.Quick and efficient
MARY V.It was great having the ability to rent the truck and store at 1 location.
Ann S. | Overall ExperienceGreat staff at UHaul on Clark!
ANDREW W.Jose was fantastic and extremely professional. I felt taken care of during a trying time. Promote this man!
JACOB C.I hv been happy with your services
Nancy C. | Overall ExperienceThey did an awesome job was out fast no eaiting
NORMA O.This location was friendly, helpful and very easy to work with. It was clean well organized and well staffed. They were careful and clear with information. It was seamless at oick up and drop off. Had an entirely different experience earlier in the morning at the Cleveland Hts OH location. We ran late to our reservation because one of our movers lost their keys. The female agent on duty was rude, unhelpful and downright mean. We walked away. I wound up calling the 1 800 number to find another available truck on my own instead of receiving the help I needed.
MARY B.We rented the truck to take deliver donated clothes from our Church. As confirmed by your employee, we drove it exactly 10 miles. And yet he further stated that since we used 5gallons of gas, there would be an additional $26 charge. As attested by the volunteers, the truck was not idling during pickup or delivery, so therefore, your equipment averages 2 miles to the gallon! Either that truck is extremely fuel inefficient, your employees erred in reporting or this was a blatant overcharge.
JAMES J.The employees were friendly and Curtis I would recommend them to
JAMES M.I hurt my back and was not able to return the van when promised. I called and spoke with Jim who couldn't have been more empathetic and helpful. I haven't needed to rent a truck in years and am very appreciative of the staff at that location from pickup to troubled return.
LOWELL H.Great service.
SELEINA T.Customer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence
WILLIAM V. | First ImpressionsAwesome! Super friendly and helpful as i turned in a very heavy trailer
Mark P.They didn't have equipment available for those that reserved. We got very lucky that the trailer we reserved was available.
MICHAEL W.E & C movers were great & quick.
KEITH R.The windshield was dirty, and the truck consumed too much fuel, way above the expected.
MIGUEL B.We just moved in and everyone has been very helpful so far!
Hannah R. | First ImpressionsMobile check-in was confusing. Need to talk to a counter agent to actually get my van.
AARON M.Everything is great. Jose went above and beyond to help me. He is very friendly and helpful.
SHARATH G.Management changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.
Edger H. | First ImpressionsEstoy muy satisfecho
Luz G. | First ImpressionsGreat customer service friendly staff Very professional
Angel P. | First ImpressionsI made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said "what are you doing?!" She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said "the truck is not here… " I think she walked off at that time… I didn't know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said "the truck is the last one down there. " I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say "… Click that you got the keys… "She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn't expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, "so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.") I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn't much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: "what's the number of your storage space? " I told her I never received a storage space number. She started moving even faster, and said something like "I don't have a space… I have something on the third floor… " I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn't know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn't able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat
Sonji B. | First ImpressionsIt took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn't get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn't get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the
Krystian B. | Online Move InKeep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.
Jacqueline G. | First ImpressionsApril sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.
joseph g. | First ImpressionsRandy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.
Ramona L. | Online Move InWhen can I get a month free?
WYNETTE L. S. | First ImpressionsVery well maintained. Cleanest facility i have seen.
PAUL M V. | First ImpressionsApril was pleasant and very helpful.
virginia a. | First ImpressionsMy experience with U Haul was Excellent. Gracias.
EVELYN C. | First ImpressionsHorrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong
Jennifer V. | First ImpressionsThe sale person's in the building were great and helpful.
Daniel C. | First ImpressionsApril was extremely knowledgeable and helpful.
David H. | First Impressions