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Joshua J.Customer Reviews for U-Haul Moving & Storage at Clark Ave
Testimonials From Recent Customers
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Only problem I gad was j asked for noninsurance and was charged anyways
neftalez G.Get more people to work
James H.I turned the truck and keys in but, I never received an invoice on the final transaction / receipt.
Nancy B.The service was excellent employees assist me well everything was right on point I appreciate it good service good business and I will recommend and will be back thank you💯
ashaka J.My go to location
Lori S.Is the best place to rent nice peace thanks
Ricardo G.The only thing wrong was I paid for a appliance dolly and it was not there and I was charged for it.. And paid for it so it should be returned on my bank account.Because it was not in truck ..
PAMELA W.When on a time crunch and only have 3 hours to use the truck, really would appreciate a truck with more than 1/8 of a tank
Jared R.OK
russell m. | Overall ExperienceThis review is actually for the BROOKPARK/PARMA location. The manage "KEYONNA" storage manager, went out her way to help us with the issue we had with our storage payment. I really appreciate the assistance she provided us. Great managerial and customer service skills. Gracias
Shalonda T.The wait was so long to pick up the truck and drop off we were in line for a good 45 mins and there wasn't many people before us about 5 people.
Terria H.Employee was ignorant. Unclear in instruction. Another employee was nicer but they never checked my unit in even though it was returned early. I was then hit with a three day late fee and had to take time out of my busy schedule to call for a refund! Next time I will haul it somewhere else! Not worth the stress!
Thomas L.Didn't have the vehicle or the equipment I reserved available
Trenton G.I love this location because they always have everything I need. The location and the staff were great it is the actual truck i was given to drive on this occasion. It just felt really unsafe to drive, there were no working dash lights or headlights period!!! The truck had a pull/jerking to it when you let off the breaks. I was so happy to return it and be done it was a horrible experience.
Frances S.Nothing. The customer services I received checking in and checking out was excellent.
Jennifer C.inI've used this location a few times. Good crew working there. Easy inI, easy out.
lori S.Lawrence was particularly helpful and exceptionally friendly.... thank you!
Kathryn A. | First ImpressionsPerson at counter lied to us about availability of a truck we reserved online and was trying to send us to another location. He was telling us calling to customer service won't do any good and advised against it. We called in to find out there is availability and he just didn't want to give it to us. Awful experience causing us almost an hour delay.
Mohammadreza R.The whole experience went well, a small issue in the experience was the storage unit. It wasn't a big deal but, There wasn't a lock in the unit as it should have been. When I called down to the desk and asked about the lock, they said I can come down to get it. Personally, and on a professional level, since the lock was supposed to be in the unit I think one of the 4 people that were at the desk could have brought the lock up to the unit. Again it's not a big issue but it would have been a courtesy and professional way to handle it.
robbin M.The elevators are too small to move furniture in. I was told the unit I was renting would be able to hold a couple of love seats and dressers. This was not true there's no way I could have have gotten another love seat or dresser in there. Thankfully I was the only person moving into storage because having only one small elevator is a bit ridiculous.
robbin m. | Online Move InVery good customer service process was fast and easy Thanks!
Katherine C.The van I rented was unfortunately the worst uHaul rental I have ever had. To begin with, it was given to me with only 1/8 tank of gas and the cab was dirty with trash in the cupholders and under the seat. The bed was even worse. I found cigarette butts and fast food trash along with other trash, the smell was awful. Shortly after leaving with the van, I found out the rear left indicator was broken and did not work. To make matters worse, once it began raining I found out the wipers were in such bad condition that visibility became dangerously poor. After many uHaul rentals, I am disappointed to say that next time I will be looking for a different company.
Robert R.Gave my truck away got a new one where the break light was on hard time stoping my dolly wasn't in the truck had to go back and get it took about an hour to get the truck
Antonio G.First i originally rented a van. Mobile check-in didn't work after multiple attempts. Went inside was told needed a credit card for a van because they are leased. I was not informed when booked online. So ended up with a truck that the engine light came on. I called customer service line they told me to take it back. I get back to the shop they told me it was fine and they wrote me a note sid if it broke down i would not be responsible. My time was limited so i took the truck and prayed the whole time i used it.
Mildred C.Na
CARAMAE S. | Overall ExperienceCan't think of anything. Everything went very smoothly.
Samuel M.The young lady that checked me out was very helpful. I wish I had asked her name so I could put it in the review
Gina V.Great customer service. I'll be back in a week.
Yolanda R.Everything went very smoothly.
Constance P.Me cobraron demás por un error de ellos al darme un truck incorrecto al de la factura inicial firmada por mÃ
Edwin C.Pleasure doing business
Jermaine K. | Overall ExperienceEverytime I rent from U-Haul, a hold is placed on my card for the rental costs (based on my estimated mileage). Then when I return the vehicle, I'm charged the full cost of the rental (based on the actual mileage) as a separate transaction, leaving the original hold in place. It takes a week for the original authorization to expire on my account, only then releasing the hold. You should be cancelling that original authorization WHEN I RETURN THE VEHICLE, not a week after I've returned it.
Justin L.Nada
karen B.👍🏼
JOHN C.I was overcharged I even went in to straighten it out an they still overcharged me after they were supposed to fix it terrible
Ashley H.Great staff and always good to be back renting from this location!
COSMIN C.The staff at the Clark Ave location were knowledgeable, efficient, and very kind and accommodating.Thank you!.
Sandra M.The gentleman at this location were spectacular.
Lurene J J.Your employee was very nice and very helpful. !!!
Richard L.Inside of vehicle was not clean.
Carlotta C.Everything went smoothly and employees were very helpful.
ANN S. | First ImpressionsStaff was very helpful.
Sarah-Elizabeth Y. | First ImpressionsOne of the problems I had was more my fault than anything. I did not realize I ordered an upper unit. The website should explain what an upper locker is better. Which is a unit on top of another unit. It made it kinda hard to store one item of my in it so I had to leave it behind. The other issue I had was to use my unit. I have to use a rolling steps. Which is fine but the steps are horrible and does not want to roll easily. I had to literally drag it to my unit due to the wheels don't work. Other then that it was great
Samantha K. | Online Move InQuick, efficient and affordable.
Lori S.The late fees are out of control, 3 days after payment is due the charge you a late fee of $15 and after that they keep charging more and more. I paid extra to have access 24 hours which was a wasted of money because they lock and block the big doors so don't expect to be able to move anything after hour
Zully R. | Overall ExperienceN/C
amanda B.Nada
Karen B.U-Haul has decided to discriminate against those without a credit card. I've rented the cargo vans many times in the past with my Visa debit card, but this time, while I had no problem reserving the van online, I was told after arriving to pickup the van that my debit card wasn't good enough for renting a van. So my only option now is the box trucks that are too large for my needs (and which do not allow for the extended rental/miles discount available with the cargo vans). I won't be renting from U-Haul in the future.
Justin L.When I went to turn in my equipment I was having problems with the mobile turning The representative at the store Keith was extremely professional, knowledgeable and helpful. Without his assistance I would have been absolutely lost. Give that guy a raise!!
Franklin F.Nothing, just fine just the way it is
NELSON V.Costumer service was great.
Nilda C. | First ImpressionsPerfectly satisfactory experience. Pick up was quick and the truck and blankets were clean. One small thing is that I called to ask if the store had packing paper, and someone told me no only bubble wrap, but when I was there to pick up the truck there was packing paper. I bought it somewhere else instead.
Genevieve S.Stop playing people on the mileage & gas
Tracey B.Customer service was great 😊
Nikeia H.Customer service was excellent!
CRYSTAL A. | First ImpressionsThey were very knowledgeable and helpful throughout the process and even let us pick up early for our convenience. It was a great experience which made a very large move very simple.
Alexandria W.Great experience staff was excellent
Davy A.Great service, appreciate the help and quality!
Brandon J.Truck had no headlights had to drive with flashers on in the dark.
James T.They were extremely helpful and professional 💪 the staff was excellent
Dave A.Keep the quality of people you have Mr Phillips was very nice
jacqueline J.Since i didnt finish the whole month out as i moved before my next payment date would i get prorated for the time i didnt use? I had an amazing experience here though and it was convenient for the time I needed the unit and the people working there were helpful with any questions i had and the experience itself was superb the 5 stars does not do it justice as i feel it deserves more.
ZACHARY D. | Overall ExperienceYou got greedy. Every GM raised the prices. What started as $33 a month 11 years ago is now $99. Expect more people leaving
ROBERT M. | Overall ExperienceThanks for a great offer
Leila L. | First ImpressionsGentlemen that helped me was very nice and went out of his way to help me.
Karen B. | Online Move InVery good ppl there they work quick and honor there customers
Matthew M. | First ImpressionsCourteous employees.
milton p. | First ImpressionsThere was no hassle, four number code works better than the card! No hassle in closing storage unit!
Shereta T. | Overall ExperienceWill always use U-Haul and recommend to others!!!
Dorothy G. | First ImpressionsGood job
Edwin G. | First ImpressionsDid not want to honor company's sales and promotions that were set by u-haul.
John B. | First ImpressionsGreat experience overall. The one suggestion would be more information about the "check-in/check-out" number pads when renting. We wouldn't have figured it out without another renter there to help us make it work. Just a one sheet summary would be outstanding.
Christopher S. | Online Move InFantastic staff and nice facility, great experience!
DaJuan W. | Overall ExperienceThese guys on Clark Avenue and Cleveland are doing a great job it’s a fantastic facility easy to use always felt great there.
mary v. | Overall ExperienceDifficult to get your stuff up that ramp. I would like to give a special shout out to keif, he made the experience a good one, and he went above and beyond to help me. He is definitely a fantastic asset to your company.
scot f. | First ImpressionsThank you. And special recognition to Able, who was very helpful and professional.
PAUL M. | Overall ExperienceBest costumer service!
Jose Lorenzo H. | Online Move InYou guys need to clean that place there were roaches left in there I see them crawling in the hallways
Alexander G. | Overall ExperienceThe information location person had was incorrect. The elevator was not functioning. The ladder they have would not lock and it was very scary to climb up on that as it kept moving. It was not very easy to bring the stuff down from different floors. The front desk asked to come another day as manager was not there at the facility. I would not recommend this location to others.
Avaneesh B. | Overall ExperienceMice and rats feces were left all over my belongings and multiple things were chewed and ate up due to the rats and mice. Lost a lot of clothing and irreplaceable items.
George C. | Overall ExperienceToo hot in the storage areas
NICOLE M. | Online Move InCourteous and professional staff.
Vernon B. | First ImpressionsI spoke to multiple people regarding my storage unit who were all really helpful during the booking process but on arrival, Allison Wallace , the manager from the Clark Ave site was simply AMAZING . She made my whole move in to the storage unit so seamless. Took the extra effort to walk us down to the unit to show us around and gave me another unit that was not as far to walk to when she realized there was another one open without me even asking . She gave me her personal number to call her if I needed anything and got me refunded an amount that I was incorrectly billed by one of the other workers in just a few hrs. All of this while on her day off. We are super impressed by her . Great to know that they have a responsible, efficient ,and caring manager who can get the job done!
Nikhitha C. | First ImpressionsI haven’t checkout out my stuff still there and I got 24 access and I couldn’t get in
Felicita M. | Overall ExperienceMichael was the best super nice made me laugh when I was having a bad day.
Felicita M. | First ImpressionsI had storage for over a year did not have any problems. If we needed to speak to an employee they were always kind and helpful
betsabet s. | Overall ExperienceI appreciate great service
Kelly P. | First ImpressionsI appreciate the service
Dreshawn P. | First ImpressionsThe new associate Michael did a fantastic job! Very nice and polite! The computers were down and he still took care of everything perfectly
Kathleen W. | Overall ExperienceI am dissatisfied with the truck rental 100% they should have never let me pull off the lot with the tire the way it was and I didn't even notice it until I pulled into your facility and I spoke with one of your employees and they guided me what to do and have not compensated me none for me driving around a vehicle that could have been me and my kids is life so for truck rental probably not I won't recommend nobody but definitely for storage
NINA M. | First ImpressionsExtraordinario servicio al cliente
Aubrey Y. | Overall ExperienceYou just need to have more moving carts
Leida b. | First ImpressionsThe young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!
Tiffany R. | First ImpressionsThe facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.
gina n. | Overall Experiencethere one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out
todd c. | Overall ExperienceTo dark in some areas and could not find my storage room nor any help to do so not satisfied at all
Lovell N. | First ImpressionsHad issues with the billing process. Other than that great experience!
BENNETTA B. | Overall ExperienceThey take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly
Zully R. | First ImpressionsAfter having a rough start Jose made things so much easier for me. Thank you for the great customer s