Comentarios del cliente para U-Haul Moving & Storage at Clark Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Clark Ave

Grado total:

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Cindy G. en

Grado:

El cliente no dejó un comentario.

antonio B. en

Grado:

El cliente no dejó un comentario.

Cora P. en

Grado:

I am an older woman and would appreciate not being called "hon" by someone younger than my own children. I feel it's disrespectful.

Charles S. en

Grado:

My experience overall with uhaul has been average.

arthur K. en

Grado:

Thx

tony R. en

Grado:

I have issues with the Pick- up...I need someone to get back to me asap....I can be reached at - 614-944-8944 my name is Darla...my original contract # 80035289

Denise W. en

Grado:

i'd like to thank all involved in the 2 rentals for my son, Paul Strock. Staff was helpful with me, and assisted him in person with great care. thank you a really great experience!!

Melinda T. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

Dinesh E. en

Grado:

I used the mobile check in and it was an extremely poor experience. No details were provided in advance as to what information I would need to provide on check in. Why would I be required to submit pictures of my license, alternate contacts, etc at the time of pickup rather than in the week before when I made the reservation. There should be minimal wait time when using a mobile check in system, instead I lost nearly an hour on my moving day waiting for verification to complete. I would not recommend using the mobile check in system to anyone.

Tricia B. en

Grado:

El cliente no dejó un comentario.

Wanda H. en

Grado:

The lady with the blonde hair and glasses very nice and helpful.

TANYA G. en

Grado:

Very good service

Mariangely D. en

Grado:

El cliente no dejó un comentario.

cindy M. en

Grado:

El cliente no dejó un comentario.

karl T. en

Grado:

Keith was very friendly and helpful.

Scott P. en

Grado:

You need to fix the online quote tool. i was told my quote price did not include the tow dolly charge even though the dolly was listed in my quote. This caused some pain in moving as that was 70+ dollars i didn't have on a tight moving budget.

Martina S. en

Grado:

The person in charge of checking returned rental trucks did a excellent job, he was kind and went thru everything where it was confidential secured and understandable

arthur K. en

Grado:

THX AGAIN

William B. en

Grado:

The trailer gate was badly damaged so we were having lots of difficulty securing the tailgate in place.

Jorge T. en

Grado:

I tried to rent online but experienced problems. Just make it simple. I have used Uhaul three times already. Why not keep my information intact so that when I rent again I dont have to reenter the same information.

raimondo C. en

Grado:

Terrible customer service . Ambiguous and then they don't want to explain. Lots of shoulder shrugging

Deanna W. en

Grado:

The morning crew was amazing! The evening crew, not so much.

arthur K. en

Grado:

Thx

Tracie A. en

Grado:

El cliente no dejó un comentario.

erik I. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

April has her staff well trained, Emily, Keith and Adina were all AWESOME my van was waiting at the door by the time we walked out, vehicle was clean and had no problems with it or the rental. Numbers on the contract matched what we checked I.e, fuel and mileage was spot on very impressive service Saturday, October 12th, 20019

frank M. en

Grado:

El cliente no dejó un comentario.

jesse H. en

Grado:

We had a challenging time with this Uhaul rental location. 1) We were told that we needed to RETURN our Uhaul cargo van to a DIFFERENT location than the pick up location despite requesting the same location for pick up and drop off. When we questioned the representative about whether WE had to organize for someone ELSE to pick us up from the new location and bring us back to our vehicle at the original location, the sales representative said yes. This is completely unprofessional. 2) When we arrived at the new mandatory drop off location, the staff they did not know anything about the drop off and instructed us to go back to the original location 3) The mix up cost us over 30 minutes. When the representative was checking the vehicle for any damage he noted that we were being charged for two days, because of the "overtime" accrued by the mix up. Fortunately he was able to remove the additional charge from the account. I don't know anyone who would consider 4 hours and thirty minutes a two day rental. It is ridiculous. We won't be using this location again

arthur K. en

Grado:

Thanks

Ambrose K. en

Grado:

El cliente no dejó un comentario.

LUIS D. en

Grado:

Everyone helpful from check in to check out

James W. en

Grado:

Originally my reservation was at E.55th Chester location I rented a car transport after hooking it up I left tire was flat turned around and brought it back after being charged for it sent to this location and charged again this an inconvenience although I am told the charges would be reversed.

Olga C. en

Grado:

Give your employees training on how to work with customers and stress to them how important it is to smile and greet people nicely and respect each other in front of customers , one of your employees was super rude to me he shouldn’t be working with the public.

STANLEY H. en

Grado:

El cliente no dejó un comentario.

PATRICIA R. en

Grado:

Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.

james B. en

Grado:

Great staff, easy pick up and drop off

GREG S. en

Grado:

Worst customer service experience ever. No courtesy from anyone. The woman who checked us out is a horrible human being. Replace Engine Oil on in the Cargo Van. This location should be shut down. I'll never rent from U-haul ever again.

chris n. en

Grado:

I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...

Yahaira R. en

Grado:

Im going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.

Maureen C. en

Grado:

Thank you

DUANE E. en

Grado:

April and her staff were awesome, very helpful and very attentive.

Jeanne T. en

Grado:

This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.

Evelyn O. en

Grado:

Need improvements in communicating certain items.

Denise V. en

Grado:

Service was excellent place was really clean just infested in roaches.

Jennifer V. en

Grado:

Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

greta l. en

Grado:

I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.

RAYMOND B. en

Grado:

long time renter

Evelyn O. en

Grado:

The staff was very courteous and efficient. The facility was save and secure.

PATRICIA S. en

Grado:

Excellent service keep up the good work.

Adina S. en

Grado:

Very clean storage building, friendly staff!

eric o. en

Grado:

Will use again

R.T.A. B. en

Grado:

Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.

Shileyla R. en

Grado:

Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.

Brenda R. en

Grado:

Good

Toni j. en

Grado:

very very nice staff

JOCELYN M. en

Grado:

The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.

Gordon M. en

Grado:

Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff

Tiera R. en

Grado:

I would really like to thank Keith and Joe for their assistance they did an amazing job.

ysidro e. en

Grado:

Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.

marian m. en

Grado:

for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.

Daisy G. en

Grado:

I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.

Daniel C. en

Grado:

The sale person's in the building were great and helpful.

Heather D. en

Grado:

They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.

ANGELIQUE F. en

Grado:

Friendly staff...always clean..

David H. en

Grado:

April was extremely knowledgeable and helpful.

sha'ron w. en

Grado:

The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬

Janice C. en

Grado:

The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍

Kayla S. en

Grado:

The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.

Donna A. en

Grado:

Thank you for your time and help

ariel h. en

Grado:

The manger had a nasty attitude and would not let me put some things in the Re use center

stacy e. en

Grado:

Employees are always nice and very helpful.

Jerry W. en

Grado:

Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!

Daniellle Y. en

Grado:

By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.

JOHN M. en

Grado:

Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul

Jeanne T. en

Grado:

This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.

ANGELA VERNEL B. en

Grado:

I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.

CAROLYN W. en

Grado:

This was one of the best place I loved everything about it, please keep up the great job

CARL D. en

Grado:

Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz

Ryan G. en

Grado:

I cancelled this a week ago, I expect a refund if I have been charged.

lizzie h. en

Grado:

Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!

Jerry W. en

Grado:

All of my expectations were met.

Jemila M. en

Grado:

No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!

Ramona B. en

Grado:

Terrible service

yolanda b. en

Grado:

Nice place and friendly staff!

hang n. en

Grado:

Staff there is professional

cheyla c. en

Grado:

I’ve always rent from here and never had an issue. The staff is always nice!

ronique v. en

Grado:

Very good service overall.

MARK F. en

Grado:

Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.

DONNA W. en

Grado:

My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly

john m. en

Grado:

Outstanding Service