El cliente no dejó un comentario.David G.
Customer Reviews for U-Haul Moving & Storage at Citrus Park
Tampa, FL 33625
(E Of Veterans Exwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JENNIFER S.
El cliente no dejó un comentario.STEVEN S. | Overall Experience
El cliente no dejó un comentario.Rosa G.
Very helpful friendly staffKhalila K.
The don't have the trailer I reserved And I have to take something elseAldo M.
The truck that they rented me did not have motor oil and it made me very nervous on the road, marking on the screen and beeping that it needed oil, when I accelerated it the air conditioning did not cool down, I have proof of what I am talking about, they gave me the worst, and They still haven't reimbursed me for the extra 59 dollars I gave, it was only 41 and they haven't reimbursed me for the otherJorge P.
El cliente no dejó un comentario.Jorge S.
El cliente no dejó un comentario.Henry K.
I was told I would get a call back from the Uhaul storage on Gunn Hwy, Tampa. FL, but I received no callback. When I got there late evening, I had no "gate code #, and was just lucky another person came by and let me in!! I don't know what I would have done if that person had not come by! I still have no gate access #, so I have to call the storage facility today!!penny m. | First Impressions
All went well including the initial set up of the contract. Easy way in and easy way out. Loved the improvements.Carlos O.
El cliente no dejó un comentario.DAVID W.
The rear glass was unscrewed and mirror was not in position which made the right turn tough.Rithesh S.
El cliente no dejó un comentario.JOSE L. | First Impressions
El cliente no dejó un comentario.Aimee M.
Gracias Nader Z.
El cliente no dejó un comentario.Rafael R.
El cliente no dejó un comentario.Rudolph C.
Great service when picking up and dropping off. The staff at this location was very friendly.Angel P.
The truck smelled like a 40 year smoker lived in it and the equipment I reavers over a month ago was no available. I am dissatisfied and disappointed in the process with uhaulKaylee B.
Great customer service, easy fast return.Jorge A.
The gentleman checking us in is very kind and calm. I always appreciate his great work ethic and his excellent customer service. He is very thorough.ROSANNA P.
El cliente no dejó un comentario.Julia S.
Once I start using the facility, I can better comment. However, I have used your facility in the past.Gloria W. | First Impressions
El cliente no dejó un comentario.brian W.
El cliente no dejó un comentario.Sharlene A.
They were super helpful and unloaded the trailer for me!!! awesome customer service!!michael M.
El cliente no dejó un comentario.AngelAlbert B.
The storage was one a the few things that actually went well out the overall U-Haul experience.Liana V. | First Impressions
El cliente no dejó un comentario.Doug G.
Parking our personal car to go inside is an issue. There are no spaces. Overall, the customer service was excellent when we returned the truck.Jefferee W.
My experience was not good, first, although I made a reservation, when I arrived they did not have the car, they indicated me another address and I could rent the car but a smaller car that did not suit my needs, I delivered it normally and the next day they called me about 7 times telling me that I had not left the keys, which I did and they were going to charge me the keys even though it was not my mistake, then they called me after 4 hours saying it had been a mistake and did not apologize, bad service.Johanna M.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Christopher S.
U-Haul Tampa did an excellent job in assisting me in my rental experience.Doris R.
There's nothing to be improved at this location. I've rented at all other Uhaul establishments in the past, but this one by far exceeds the others. They are so customer oriented that you will always be happy doing business with them.Rafael Q.
Everything was great!Jennifer M.
El cliente no dejó un comentario.jael H.
El cliente no dejó un comentario.Richard H.
Polite and courteous serviceFella S.
El cliente no dejó un comentario.Monyka P.
El cliente no dejó un comentario.Ashley P.
El cliente no dejó un comentario.Alejandro R.
Make sure the rented hand truck/dolly is indeed in the truck.Chris M.
I had requested and charged for a dolly which was not in the truck. I should have checked before I left but was on a very tight schedule.Jessica C.
Some sort of cleaning agent was not properly removed resulting in very slippery and hazardous floors in the main cabin.Mark L.
El cliente no dejó un comentario.James B.
This was an exceptional experience. Both staff members were professional, friendly, and super knowledgeable about the storage unit, the access, and overall layout. I truly appreciated the help as this was the 3rd facility visited within an hour trying to secure a storage unit. Thanks guys!!Yvette B. | First Impressions
El cliente no dejó un comentario.Jacques G.
No improvements needed at this particular location. All staff members were very helpful and courteous. Equipment was in excellent condition and not a long wait time for service.Vizell R.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Matheus A.
Location needs friendly employees who are willing to help and ensure vehicles are well maintained. Service airbag light was displayed on the vehicle I rented.marissa W.
El cliente no dejó un comentario.Darius L.
El cliente no dejó un comentario.HARUN G.
El cliente no dejó un comentario.Frank W. | First Impressions
It would have been a shorter wait in line to return the trailer if the customer at the front of the line had not locked the keys in the Uhaul van. just unbelievableDouglas S.
El cliente no dejó un comentario.burnilda B.
El cliente no dejó un comentario.STEPHANNIE L. | Overall Experience
El cliente no dejó un comentario.Jeny F. | First Impressions
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Robert C.
Fine place people very helpful.Wade W.
El cliente no dejó un comentario.Dragan V.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Joanaver Q.
For one I reserved the uhaul and trailer together, once I got to the pick up location I was only able to pick up the 26 foot uhaul,the trailer wasn't available there so I had to go another uhaul location in which I had to pay again for the trailer that I had already paid for and given a uhaul truck that barely had any gas and to add insult to injury I still haven't been refunded my money for double payment for the trailer the pick up location lacks a sense of professionalism, respect and integrity!!!!!!Ardell W.
The truck that I rented had a problem with the ignition switch. I could not get it to come out of the Locked position and it was just at closing time. Thankfully, the attendant was lust leaving and stopped to help me, as he was familiar with this truck's problem. Had I picked this truck up after hours, I would not have known what to do to get it started. Please have all of your locations make certain that the truck's ignition switch works smoothly and positively.Jason P.
Friendly and helpful peopleGerman S.
El cliente no dejó un comentario.ROGER S.
Everything went smoothly! Love doing business with this location!charles T.
El cliente no dejó un comentario.Reginald F.
Great experience! Definitely would use them again!Edwin M.
El cliente no dejó un comentario.Karl D.
El cliente no dejó un comentario.Brad M.
very efficient, practical and helped me with everything.monica R.
Very professional and polite. Beautiful installChanda R.
Got the truck only had 1/8 tank of gas they told me and put in the competition was 1/4 tank so I had to pay for gas I didn't use Did not have both dolly's I reserved over all it cost me more money than it shouldKevin D.
El cliente no dejó un comentario.MARIA H.
El cliente no dejó un comentario.JUAN M. | Overall Experience
Everything was easy and accurate. Jean is a great guy. Would recommend this location if nearby and need something.edward Z.
Servicio al cliente de excelencia.Bobby J.
I would like to commend John, Jean & Jasmyn for the excellent work they do towards customers. I love the way they help the clients with dedication and professionalism. Thank you, thank you, thank you!!!!Nancy C.
The key dropbox was a little difficult to find after hours. It is not well litLeonardo O.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.RAMON M.
El cliente no dejó un comentario.Christian L.
The lady and gentleman that assisted us in the clean out of our storage unit were VERY professional and VERY helpful!!!! They are an asset to your business!!anthony Y. | Overall Experience
This facility is very clean. The store manager is very nice, pleasant, and helpful.Katherine B. | First Impressions
El cliente no dejó un comentario.Will D.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Jennifer W.
Have the right equipment ready when an order is confirmed. Make sure your vehicles are in good condition prior to renting them out. Inspect locations that carry your brand frequently, you will shocked when you visit the S. Monroe location.Pritesh P.
El cliente no dejó un comentario.jeff K.
El cliente no dejó un comentario.Joan H.
El cliente no dejó un comentario.David G.
Great experience.Karl H.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.Enrique B.
I was very disappointed because at the very last minute I received a call that they didn't have the size truck I had reserved and wanted to send me to another location. I was pressed for time since I was moving to a place where I just had a two hours window for a move in. That made me very stressed , also, I requested a truck with a ramp, I got a truck without a ramp. I have used you services before and this the first time that I have been disappointed.Christopher D.
El cliente no dejó un comentario.Aaron R.
El cliente no dejó un comentario.James E.
Easy to reserve - vehicle very clean - easy to pick up - Great Servicewilliam W.
Make sure someone is at the check in post when bringing in the trucks.Ramon A.
I appreciate the help for the owner and the general manager (I forgot their names) from the Gunn Hwy Tampa location. They are very professional, knowledgeable, friendly and helpful, they treated me with consideration (I'm disabled). Thank you for people/employees like them. Blessings!!Nancy C.
I interacted with 4 employees over the course of a week. All were extremely customer friendly and demonstrated a great deal of patience and care in working to provide service. All went the extra mile in securing a truck for meand even retrieving an important document I left in the cab of the rental upon return. If I ever need these service again, this particular store looks will be first choice.jeremy S.
El cliente no dejó un comentario.Paula B. | Overall Experience
El cliente no dejó un comentario.Wanda G. | First Impressions
I only used it for 11 days and they charged me for the entire month They stole my money I dont recommend this placeMiguel Humberto F. | Overall Experience
Jayme who hooked up the trailer to my vehicle was very friendly and helpful. Gracias.Greg G.
El cliente no dejó un comentario.Nicholas C.
El cliente no dejó un comentario.Lorayne R.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Andrew P.
Great staff specially help from Jeandiana b. | First Impressions
Great customer service and easy loading and unloading area.Ian B. | Online Move In
El cliente no dejó un comentario.JESSICA H. | Overall Experience
John was very professional and helpful with getting my unit.debra m. | First Impressions
was great till Gary started working there. He is rude and thinks he owns that place. Had rented there for 4 years. I will never. Rent there again as long as he works there.carol S. | Overall Experience
El cliente no dejó un comentario.JENNIFER G. | Overall Experience
El cliente no dejó un comentario.Lori G. | Online Move In
The facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer "company" help line a 1/2 a star.Lyndsay C. | Overall Experience
El cliente no dejó un comentario.Lori G. | Online Move In
El cliente no dejó un comentario.Phillip P. | Overall Experience
Employees are not friendlyABDIEL H. | Overall Experience
I had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.DANIEL M. | Overall Experience
Good job JasmineSTEVEN S. | First Impressions
El cliente no dejó un comentario.Thomas W. | First Impressions
El cliente no dejó un comentario.michelle l. | First Impressions
El cliente no dejó un comentario.MARJORIE S. | Overall Experience
El cliente no dejó un comentario.SARAH B. | Overall Experience
El cliente no dejó un comentario.Karen M. | Overall Experience
I loved it all ,very convenient and friendly staffRashid L. | Overall Experience
El cliente no dejó un comentario.Tiffany S. | Online Move In
The mattresses, box springs and upholstered rocking chair were infested with bugs. I had to take them to the dump. When I went to the office to tell them about the issue, they said it wasn't U-haul's problem and they couldn't help me. The employee told me to call Repwest insurance. Repwest said they weren't responsible and they would refer my claim to U-haul corporate. I haven't heard anything and I am out two beds and a chair. This was a very bad experience.Sheree Ann H. | Overall Experience
El cliente no dejó un comentario.Darlene Z. | Overall Experience
Staff was above and beyond pleasant..CYNTHIA B. | First Impressions
Overall really great experience. This was our second time using a uhaul storage center so we knew what to do with the codes, but the first time we did it we were lost that one of the three boxes on the building was a check-in and then you used the code to get in. Maybe a video would be helpful.Ashley H. | Online Move In
El cliente no dejó un comentario.LARRY P. | First Impressions
El cliente no dejó un comentario.ANGEL N. | First Impressions
Attempted break-in of trailer. Transients living on the property. Back gate is inconsistently locked and closed.KYLE I. | Overall Experience
Best service ever. Very nice and friendly store.ABDIEL H. | First Impressions
Good job.Arsene L. | Overall Experience
El cliente no dejó un comentario.Cang N. | Overall Experience
El cliente no dejó un comentario.clarissa g. | Overall Experience
El cliente no dejó un comentario.Kirk G. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
They were very polite and efficient!Maria M. | First Impressions
El cliente no dejó un comentario.Jacqueline A. | First Impressions
Staff was AMAZING! Coming from Miami to Tampa to find such friendly and helpful people really made our transition that much better!!! Thank You! PS Icing on the cake was the coffee/food recommendations we got!Maria Cecilia Z. | Overall Experience
Keep up the good work !Arsene L. | First Impressions
El cliente no dejó un comentario.Tina D. | Overall Experience
super easyRashid L. | First Impressions
El cliente no dejó un comentario.RAFAEL R. | First Impressions
El cliente no dejó un comentario.Haley K. | Overall Experience
Nothing is perfect in life but as far as storage is concern, this is a pretty decent outfit. The elevator broke down (normal) from time to time, but other than that, it was nearly perfect for the 5 years plus I stored my stuff here. Clean and well maintained, good clean bathrooms, A/C. I recommend this place.ENRIQUE M. | Overall Experience
El cliente no dejó un comentario.Marlon A. | Online Move In
El cliente no dejó un comentario.Samantha B. | Online Move In
El cliente no dejó un comentario.Jonathan F. | Overall Experience
El cliente no dejó un comentario.Angeles C. | Overall Experience
Patrick is awesome! He is very friendly and professionalANGEL R. | First Impressions
Great place. I would definetly recommend. Gracias.Noelia M. | Overall Experience
All workers at the front desk was helpful and had me in and out quickjay F. | Overall Experience
El gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, graciasLuis M. | Overall Experience
El cliente no dejó un comentario.Sarah B. | First Impressions
El cliente no dejó un comentario.Dakota W. | Overall Experience
The storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.Angela C. | First Impressions
El cliente no dejó un comentario.Angeles C. | First Impressions
I checked in on a Sunday morning with no waiting. Staff was friendly and helpful. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.Tony L. | First Impressions
El cliente no dejó un comentario.Virginia W. | First Impressions
El cliente no dejó un comentario.Jerman R. | First Impressions
El cliente no dejó un comentario.Carmen V. | First Impressions
Easy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/jay F. | First Impressions
El cliente no dejó un comentario.bridget b. | Overall Experience
Telephone and office wait times longer than expected.Frank T. | Overall Experience
Great group at the Gunn Hwy StoreArleen L. | Overall Experience
I am a returning customer, and really appreciate this storageTaiwana L. | Overall Experience
Service great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. $6 and some change . No big deal.CARLOS L. | First Impressions
You have ignored my request for phone calls ONLYTeresa H. | First Impressions
This location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locationsANTONIO G. | First Impressions
El cliente no dejó un comentario.Shaterrica L. | First Impressions
I've had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.DARRIN D. D. | Overall Experience
El cliente no dejó un comentario.Nicole B. | Overall Experience
El cliente no dejó un comentario.Sagrario H. | Overall Experience
El cliente no dejó un comentario.pete h. | Overall Experience
El cliente no dejó un comentario.Tarik H. | Overall Experience
The person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.wanda d. | First Impressions
El cliente no dejó un comentario.Morena A. | Overall Experience
El cliente no dejó un comentario.Denise B. | Overall Experience
El cliente no dejó un comentario.MONIKA J. | Overall Experience
Could not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.David C. | First Impressions
I wish I can give a higher rate. I've been nothing but please with the service and staff.frank s. | Overall Experience
El cliente no dejó un comentario.DORIS R. | Online Move In
El cliente no dejó un comentario.Trina H. | First Impressions
Place was clean safe and the staff was very friendly and helpful thanksStewart m. | Overall Experience
El cliente no dejó un comentario.Patricia C. | Overall Experience
Not able to talk to store on the phone.John V. | Overall Experience
El cliente no dejó un comentario.Antonio D. | Online Move In
El cliente no dejó un comentario.Zolan A. | First Impressions
El cliente no dejó un comentario.Heather B. | Online Move In
One of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.Dawn D. | Online Move In
I had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.Michael B. | First Impressions
Great facility. Clean and spacious.Ellis D. | Overall Experience
I setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn't give clear directions on how to get into unit. My code didn't work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.Marc C. | Online Move In
Thank you for the wonderful customer service!Kristine B. | Overall Experience
El cliente no dejó un comentario.DARLENE V. | Overall Experience
Very kind understanding and willing to accommodate every situation 2 Thumbs UpCHANTELLE D. | First Impressions
El cliente no dejó un comentario.PAUL B. | Overall Experience
Very happy customer! I've been using Uhaul for my storage unit for 3+ years and completely satisfied. I've never had any issues and have nothing negative to say. Would recommend to others! Great experienceANDREW F. | Overall Experience
After driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they "sold me" on the first mon the free. Unfortunately once I got there I discovered the Free didn't include hidden fees for Admin fee and required renters insurance and only their locks can be used. My "FREE" was close to $100. As tired as I was I couldn't let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I'm so happy I didn't just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!Angela C. | First Impressions
El cliente no dejó un comentario.CLAUDETTE M. | Overall Experience
El cliente no dejó un comentario.Ronald D. | Overall Experience
El cliente no dejó un comentario.Patricia C. | First Impressions
El cliente no dejó un comentario.David C. | First Impressions
El cliente no dejó un comentario.Melanie F. | Overall Experience
Staff was friendly and helpful and the storage area was cleanStewart m. | First Impressions
El cliente no dejó un comentario.Kelly U. | First Impressions
Very clean and friendly staff.MARK S. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | Overall Experience