The lady and gentleman that assisted us in the clean out of our storage unit were VERY professional and VERY helpful!!!! They are an asset to your business!!anthony Y. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Citrus Park
Tampa, FL 33625
(E Of Veterans Exwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This facility is very clean. The store manager is very nice, pleasant, and helpful.Katherine B. | First Impressions
El cliente no dejó un comentario.Will D.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Jennifer W.
Have the right equipment ready when an order is confirmed. Make sure your vehicles are in good condition prior to renting them out. Inspect locations that carry your brand frequently, you will shocked when you visit the S. Monroe location.Pritesh P.
El cliente no dejó un comentario.jeff K.
El cliente no dejó un comentario.Joan H.
El cliente no dejó un comentario.David G.
Great experience.Karl H.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.Enrique B.
I was very disappointed because at the very last minute I received a call that they didn't have the size truck I had reserved and wanted to send me to another location. I was pressed for time since I was moving to a place where I just had a two hours window for a move in. That made me very stressed , also, I requested a truck with a ramp, I got a truck without a ramp. I have used you services before and this the first time that I have been disappointed.Christopher D.
El cliente no dejó un comentario.Aaron R.
El cliente no dejó un comentario.James E.
Easy to reserve - vehicle very clean - easy to pick up - Great Servicewilliam W.
Make sure someone is at the check in post when bringing in the trucks.Ramon A.
I appreciate the help for the owner and the general manager (I forgot their names) from the Gunn Hwy Tampa location. They are very professional, knowledgeable, friendly and helpful, they treated me with consideration (I'm disabled). Thank you for people/employees like them. Blessings!!Nancy C.
I interacted with 4 employees over the course of a week. All were extremely customer friendly and demonstrated a great deal of patience and care in working to provide service. All went the extra mile in securing a truck for meand even retrieving an important document I left in the cab of the rental upon return. If I ever need these service again, this particular store looks will be first choice.jeremy S.
El cliente no dejó un comentario.Paula B. | Overall Experience
El cliente no dejó un comentario.Wanda G. | First Impressions
I only used it for 11 days and they charged me for the entire month They stole my money I dont recommend this placeMiguel Humberto F. | Overall Experience
Jayme who hooked up the trailer to my vehicle was very friendly and helpful. Gracias.Greg G.
El cliente no dejó un comentario.Nicholas C.
El cliente no dejó un comentario.Lorayne R.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Dragan V.
El cliente no dejó un comentario.Cecilia F.
Excellent experience from start to finish! Very well-maintained site; courteous & professional advisors who empathize and answer questions with knowledge and patience. I'm 60 years old- this was my best UHaul experience ever.Leon P.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Gerald C.
El cliente no dejó un comentario.alex L.
El cliente no dejó un comentario.Ernesto R.
El cliente no dejó un comentario.william K.
Friendly staff, clean equipmentMichael N.
Great customer service, friendly staff, clean truck, easy check in and check out. Thank you for your service!!! Barbara GrayBarbara G.
El cliente no dejó un comentario.Andres P.
Everyone is always happy to help to make sure you have everything you need. Awesome staff!Terri M.
El cliente no dejó un comentario.Gilbert S.
El cliente no dejó un comentario.Angela O.
Everyone was super nice and efficient! Was in and out when I came in and even faster when I brought the truck back!Ciara B.
Y'all really had me walk to the back of the parking lot looking for a truck so I could walk all the way back up front to get the key so I could walk all the walk to the back again and get the truck. Theres got to be a better system...Brady H.
Allow us to pay with a credit card over the phone or pay-pal. You were a long way from me and although you took all my credit card info, you would not allow me to use it to pay. Odd???Judy M.
El cliente no dejó un comentario.Andrew V.
Nothing. Everything was great!Sharon S.
El cliente no dejó un comentario.Todd F.
Nothing to recommend.Kenneth C.
El cliente no dejó un comentario.TERRY K.
El cliente no dejó un comentario.MARK S.
My move through uhaul has been the worst experience I've had to deal with. The Gunn Hwy location employees are horrible. I went in to try and figure out where my stuff was and they originally couldn't find it. They claim they had no record on my ubox. Then they claimed they had it the whole time and refused to refund the storage fee (after losing my stuff). THEN my movers got there and they still claimed my stuff wasn't thereâ€¦yet it was there? They have no idea what they're doing and nobody puts notes on anything.Kendra S.
Nothing, Everything went well and employees were very helpfulBArbara H.
Luis at the counter that help us was amazing. He was very helpful and friendly. He also help to carry out the boxes.John P.
El cliente no dejó un comentario.Kevin M.
I rented a van that was at the location. Had to drive an additional 3 miles. Which put 6 more miles on the contract at .79 cents. I hired two movers through your moving help service and they didn't show. But moving help service charged by card $265.95. The worse experience ever.Pasquale L.
El cliente no dejó un comentario.DAVID M.
need more parking spots. would have marked location as "Excellent" if there were more parking available.Michael N.
Overall great experience. Would highly recommend this to others. Only suggestion is to improve the web experience and show more details and allow for more updates through the website. Had to call and transfer between departments for a delivery change which could have been done on the website. Other than that everything went perfectNoah B.
Have truck rental ready at appointment time, or call and advise of being 2 hours late. So I don't waste my time, and gas to pick up what is not there.Joel L.
Excellent!! ThanksHUGO B.
El cliente no dejó un comentario.mary N.
John is a great representative for your company!PAUL C.
Rented to make big move, opted for extra days, just to be sure, when returning, was told no credit for 1 was rentals. Don't you think you should've said something at rental. We opted for extra insurance (rate by the day) turned in early, got nothing back. Could've used the truck and trailer for 3 more days, when I mentioned that, they quickly told me that it was already checked in.Tra R.
El cliente no dejó un comentario.RAMON M.
rental went very smoothly. Ver good experience.Carlos A.
No commentTerri M.
I left a small item in the back of the truck and they called to let me know so I could go back and get it. Above and beyond, so nice.Helen B.
El cliente no dejó un comentario.Taja-Wana R.
The truck was in a quarter of a tank. Doesn't make sense for people who rent the truck to be quarter of a tank and pay for gas before even doing the mileage. Trucks should be full tank before even living the location and the customer should pay to maintain the full tank as they use it.IRIS C.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Keith N.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.Thomas M.
The back of the uhaul did have a lot of roaches.Tara C.
Nothing. The experience was very easy and the employees were very helpful.Kimberly B.
El cliente no dejó un comentario.cesar C.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Roshea K.
El cliente no dejó un comentario.Michele S.
This is the second time I use Uhaul and I am very satisfied. Thank you for a good customer service and good prices.Amado Z.
El cliente no dejó un comentario.DARIEL T.
Everything was top notch from ordering the equipment online to speaking to the sales staff at that location. An overall great experience in a chaotic double house closing I was going through. Thank you UHAUL for helping me get my moving job done and extending the truck rental a day without any trouble. Definitely will recommend UHAULDianna M.
Thanks for helping make a tough job easier!JOSEPH W.
Great staff specially help from Jeandiana b. | First Impressions
Great customer service and easy loading and unloading area.Ian B. | Online Move In
Easy, Breezy...Love U-Haul !!!DONNA T.
El cliente no dejó un comentario.maria D.
Entire experience from check in to check out was excellent. Staff were excellent. Online check in easy. 5 stars guysRobert N.
Courteous, friendly staff, easy access with ample space for maneuvering the trailer, and 24-hour returns. Great experience overall.Wilfredo Z.
Service and rental was quick and easy.John C.
El cliente no dejó un comentario.Jonathan S.
My experience in customer service was excellent. Associates explained everything before asking me to sign anything. Would use and recommend again.Barbara F.
Would no rent from this location again, was given misinformation and now being charged a tow fee because of a simple misunderstanding. Truck was parked where the rest of them were but yet I'm being charged a fee.Sean M.
El cliente no dejó un comentario.KAYSIA C.
El cliente no dejó un comentario.Abraham M.
I reserved the truck at a specific location in order to save money on the miles. U-Haul changed the pick up and drop off location without asking me first. I took an Uber to the original pick up location only to find out after id spent 12.00 to get there that I had to spend 20.00 on another Uber to go 18 minutes away to the new pick up location. I had to call uhual to find out what was going on. I was an hour and a half late getting to the rental because of this. I had to drive and pay for way more mileage then I could afford and had to borrow money to cover the costs. I have not received my remaining balance of 42.00 and change yet either. I will not use U-Haul again .Ashley C.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.JESSICA H. | Overall Experience
No comentGUSTAVO P.
John was very professional and helpful with getting my unit.debra m. | First Impressions
El cliente no dejó un comentario.DEBORAH P.
Always a good experience. Thank you.Louise P.
I was not very happy that a truck I reserved on Monday, 3/21 was not available at a location closer to where I was moving from on 3/26, where I made the reservation. Meaning I had to pay extra miles. However, the location at 6111 Gunn Hwy was great to work with. Customer Service was on point!!!Kacey B.
Truck needed a new tire sensorAndrew R.
was great till Gary started working there. He is rude and thinks he owns that place. Had rented there for 4 years. I will never. Rent there again as long as he works there.carol S. | Overall Experience
Nothing all first classDAVID W.
Polite and helpful staff. Thanks guys!!Mark F.
Only one person at counter at 8:30 in the morning, 4 people waiting service. need more at counter at busy times.Joel L.
The only issue I had was that the vehicle reeked of cigarette smoke as soon as I opened the door. I had to drive with the windows down the whole time because it made me nauseous.Diane C.
El cliente no dejó un comentario.JENNIFER G. | Overall Experience
El cliente no dejó un comentario.Lori G. | Online Move In
The facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer "company" help line a 1/2 a star.Lyndsay C. | Overall Experience
El cliente no dejó un comentario.Lori G. | Online Move In
El cliente no dejó un comentario.Phillip P. | Overall Experience
Employees are not friendlyABDIEL H. | Overall Experience
I had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.DANIEL M. | Overall Experience
Good job JasmineSTEVEN S. | First Impressions
El cliente no dejó un comentario.Thomas W. | First Impressions
El cliente no dejó un comentario.michelle l. | First Impressions
El cliente no dejó un comentario.MARJORIE S. | Overall Experience
El cliente no dejó un comentario.SARAH B. | Overall Experience
El cliente no dejó un comentario.Karen M. | Overall Experience
I loved it all ,very convenient and friendly staffRashid L. | Overall Experience
El cliente no dejó un comentario.Tiffany S. | Online Move In
The mattresses, box springs and upholstered rocking chair were infested with bugs. I had to take them to the dump. When I went to the office to tell them about the issue, they said it wasn't U-haul's problem and they couldn't help me. The employee told me to call Repwest insurance. Repwest said they weren't responsible and they would refer my claim to U-haul corporate. I haven't heard anything and I am out two beds and a chair. This was a very bad experience.Sheree Ann H. | Overall Experience
El cliente no dejó un comentario.Darlene Z. | Overall Experience
Staff was above and beyond pleasant..CYNTHIA B. | First Impressions
Overall really great experience. This was our second time using a uhaul storage center so we knew what to do with the codes, but the first time we did it we were lost that one of the three boxes on the building was a check-in and then you used the code to get in. Maybe a video would be helpful.Ashley H. | Online Move In
El cliente no dejó un comentario.LARRY P. | First Impressions
El cliente no dejó un comentario.ANGEL N. | First Impressions
Attempted break-in of trailer. Transients living on the property. Back gate is inconsistently locked and closed.KYLE I. | Overall Experience
Best service ever. Very nice and friendly store.ABDIEL H. | First Impressions
Good job.Arsene L. | Overall Experience
El cliente no dejó un comentario.Cang N. | Overall Experience
El cliente no dejó un comentario.clarissa g. | Overall Experience
El cliente no dejó un comentario.Kirk G. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
They were very polite and efficient!Maria M. | First Impressions
El cliente no dejó un comentario.Jacqueline A. | First Impressions
Staff was AMAZING! Coming from Miami to Tampa to find such friendly and helpful people really made our transition that much better!!! Thank You! PS Icing on the cake was the coffee/food recommendations we got!Maria Cecilia Z. | Overall Experience
Keep up the good work !Arsene L. | First Impressions
El cliente no dejó un comentario.Tina D. | Overall Experience
super easyRashid L. | First Impressions
El cliente no dejó un comentario.RAFAEL R. | First Impressions
El cliente no dejó un comentario.Haley K. | Overall Experience
Nothing is perfect in life but as far as storage is concern, this is a pretty decent outfit. The elevator broke down (normal) from time to time, but other than that, it was nearly perfect for the 5 years plus I stored my stuff here. Clean and well maintained, good clean bathrooms, A/C. I recommend this place.ENRIQUE M. | Overall Experience
El cliente no dejó un comentario.Marlon A. | Online Move In
El cliente no dejó un comentario.Samantha B. | Online Move In
El cliente no dejó un comentario.Jonathan F. | Overall Experience
El cliente no dejó un comentario.Angeles C. | Overall Experience
Patrick is awesome! He is very friendly and professionalANGEL R. | First Impressions
Great place. I would definetly recommend. Gracias.Noelia M. | Overall Experience
All workers at the front desk was helpful and had me in and out quickjay F. | Overall Experience
El gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, graciasLuis M. | Overall Experience
El cliente no dejó un comentario.Sarah B. | First Impressions
El cliente no dejó un comentario.Dakota W. | Overall Experience
The storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.Angela C. | First Impressions
El cliente no dejó un comentario.Angeles C. | First Impressions
I checked in on a Sunday morning with no waiting. Staff was friendly and helpful. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.Tony L. | First Impressions
El cliente no dejó un comentario.Virginia W. | First Impressions
El cliente no dejó un comentario.Jerman R. | First Impressions
El cliente no dejó un comentario.Carmen V. | First Impressions
Easy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/jay F. | First Impressions
El cliente no dejó un comentario.bridget b. | Overall Experience
Telephone and office wait times longer than expected.Frank T. | Overall Experience
Great group at the Gunn Hwy StoreArleen L. | Overall Experience
I am a returning customer, and really appreciate this storageTaiwana L. | Overall Experience
Service great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. $6 and some change . No big deal.CARLOS L. | First Impressions
You have ignored my request for phone calls ONLYTeresa H. | First Impressions
This location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locationsANTONIO G. | First Impressions
El cliente no dejó un comentario.Shaterrica L. | First Impressions
I've had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.DARRIN D. D. | Overall Experience
El cliente no dejó un comentario.Nicole B. | Overall Experience
El cliente no dejó un comentario.Sagrario H. | Overall Experience
El cliente no dejó un comentario.pete h. | Overall Experience
El cliente no dejó un comentario.Tarik H. | Overall Experience
The person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.wanda d. | First Impressions
El cliente no dejó un comentario.Morena A. | Overall Experience
El cliente no dejó un comentario.Denise B. | Overall Experience
El cliente no dejó un comentario.MONIKA J. | Overall Experience
Could not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.David C. | First Impressions
I wish I can give a higher rate. I've been nothing but please with the service and staff.frank s. | Overall Experience
El cliente no dejó un comentario.DORIS R. | Online Move In
El cliente no dejó un comentario.Trina H. | First Impressions
Place was clean safe and the staff was very friendly and helpful thanksStewart m. | Overall Experience
El cliente no dejó un comentario.Patricia C. | Overall Experience
Not able to talk to store on the phone.John V. | Overall Experience
El cliente no dejó un comentario.Antonio D. | Online Move In
El cliente no dejó un comentario.Zolan A. | First Impressions
El cliente no dejó un comentario.Heather B. | Online Move In
One of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.Dawn D. | Online Move In
I had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.Michael B. | First Impressions
Great facility. Clean and spacious.Ellis D. | Overall Experience
I setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn't give clear directions on how to get into unit. My code didn't work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.Marc C. | Online Move In
Thank you for the wonderful customer service!Kristine B. | Overall Experience
El cliente no dejó un comentario.DARLENE V. | Overall Experience
Very kind understanding and willing to accommodate every situation 2 Thumbs UpCHANTELLE D. | First Impressions
El cliente no dejó un comentario.PAUL B. | Overall Experience
Very happy customer! I've been using Uhaul for my storage unit for 3+ years and completely satisfied. I've never had any issues and have nothing negative to say. Would recommend to others! Great experienceANDREW F. | Overall Experience
After driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they "sold me" on the first mon the free. Unfortunately once I got there I discovered the Free didn't include hidden fees for Admin fee and required renters insurance and only their locks can be used. My "FREE" was close to $100. As tired as I was I couldn't let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I'm so happy I didn't just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!Angela C. | First Impressions
El cliente no dejó un comentario.CLAUDETTE M. | Overall Experience
El cliente no dejó un comentario.Ronald D. | Overall Experience
El cliente no dejó un comentario.Patricia C. | First Impressions
El cliente no dejó un comentario.David C. | First Impressions
El cliente no dejó un comentario.Melanie F. | Overall Experience
Staff was friendly and helpful and the storage area was cleanStewart m. | First Impressions
El cliente no dejó un comentario.Kelly U. | First Impressions
Very clean and friendly staff.MARK S. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | Overall Experience
Door of unit is very stiff and needs attention.Todd W. | First Impressions
El cliente no dejó un comentario.Amanda S. | Overall Experience
I was treated very well and my questions were answered.Joan H. | Overall Experience
El cliente no dejó un comentario.SHANNON D. | Overall Experience
My experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times. Fire the GM and change that illegal practice and it would have been a great experience.Rickie S. | Overall Experience
Excellent experience! Excellent costumer service!Francisco S. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
Very goodFranicsca M. | First Impressions
El cliente no dejó un comentario.Lenore R. | Overall Experience
El cliente no dejó un comentario.Sandra P. | Overall Experience