Comentarios del cliente para U-Haul Moving & Storage at Citrus Park

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Citrus Park

Grado total:

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Christina R. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

El cliente no dejó un comentario.

Denise M. en

Grado:

The young man that helped me was incredibly kind.

Timothy R. en

Grado:

Great location and service. Security measures were excellent.

Preston G. en

Grado:

Awesome experience, super helpful, super fast and very informative.

Matt R. en

Grado:

Staff as phenomenal and the facilities were great.

Ea N. en

Grado:

Only bill for what we used- I was billed for 2 days

Nancy M. en

Grado:

Great location and opportunity for me. Thanks

Ashlee C. en

Grado:

El cliente no dejó un comentario.

Cristhian A. en

Grado:

El cliente no dejó un comentario.

noel h. en

Grado:

I had reserved and confirmed my pick up but when I get there they tell me they dont have at that location that I would need to come here and pick up instead. The seats were covered in dog hair. Customer service girl was a sweet peach not her fault that the truck I wanted was not at the original location.

Larry B. en

Grado:

El cliente no dejó un comentario.

Matthew M. en

Grado:

The gentleman that assisted me with my return was very nice

Hector M. en

Grado:

Excelente servirse very good

Erick D. en

Grado:

El cliente no dejó un comentario.

Erick D. en

Grado:

El cliente no dejó un comentario.

Demitri P. en

Grado:

These guys were amazing and professional They went above and beyond in order to help me after hearing the nightmare that I went through!!!!!

Miguel D. en

Grado:

Great service!

Lillian M. en

Grado:

El cliente no dejó un comentario.

MITCHEL P. en

Grado:

1ST TIME THERE BUT LOOKED VERY NICE!

Nicholas h. en

Grado:

El cliente no dejó un comentario.

Anthony L. en

Grado:

El cliente no dejó un comentario.

dave a. en

Grado:

All was good ??

James C. en

Grado:

El cliente no dejó un comentario.

Montwedi S. en

Grado:

El cliente no dejó un comentario.

Donald H. en

Grado:

Get more trucks with cruise control.

Lourdes G. en

Grado:

El cliente no dejó un comentario.

Marianne C. en

Grado:

Very helpful staff.

CArrie P. en

Grado:

Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.

Burton O. en

Grado:

El cliente no dejó un comentario.

Edward M. en

Grado:

El cliente no dejó un comentario.

ANIESA S. en

Grado:

El cliente no dejó un comentario.

Russell F. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

I received the Uhaul everything seemed ok, In the middle of the trip the truck began to sputter and stalling when approaching hills, I was hauling a car with a tow dolly rented by Uhaul. The truck barely made the trip and put me in multiple situations that were dangerous due to poor maintenance on the vehicle. Half way through the trip I was forced to stop and buy a hitch for my SUV to finish hauling the towed vehicle. Thankfully I had a second vehicle capable of hauling my car. This is an extreme liability for any driver, I believe the vehicle was known to be faulty and rented out regardless. The truck would not shift and was unable to be shifted manually. While on flat road it seemed to driver alright once on the highway around 50 MPH, the truck would not shift or accelerate. This caused dangerous situations on the highway. I would like to here from corporate in regards to this rental.

donna h. en

Grado:

El cliente no dejó un comentario.

Darby A. en

Grado:

El cliente no dejó un comentario.

Iris R. en

Grado:

El cliente no dejó un comentario.

PERRY M. en

Grado:

Your staff needs to take an interest in the customer and talk about what they are doing. A customer that feels that someone cares about them is more apt to give a good reference and be a return customer in the future. There was a lot of customer disconnect with all of the staff that did a great job to get the service done, but nothing else. Just my 2 cents.

Marci V. en

Grado:

El cliente no dejó un comentario.

manuel s. en

Grado:

Love this place always in and out.

mariah a. en

Grado:

El cliente no dejó un comentario.

Robert V. en

Grado:

Wonderful and quick experience.

David K. en

Grado:

Great bunch of people!

Evelyn Z. en

Grado:

Staff always polite and helpful

Theodore N. en

Grado:

El cliente no dejó un comentario.

Peter K. en

Grado:

El cliente no dejó un comentario.

Sam M. en

Grado:

El cliente no dejó un comentario.

Nancy M. en

Grado:

I had a very positive experience. Thank you for the excellent customer service.

Michael D. en

Grado:

The customer service was great and the truck was clean and worked perfectly for us. Check-in was easy and smooth since I did the online check in first and the drop off was even easier.

Philip F. en

Grado:

El cliente no dejó un comentario.

Dustin L. en

Grado:

During this move, I couldn't have asked for more from U Haul, the customer service and equipment were excellent. The only constructive comment I can offer is that I hired a company through MovingHelp on the U Haul website. This was a disaster. They scheduled the wrong day, after I confirmed the correct one with them twice. When I called them for assistance, they told me that "U Haul must have screwed up. You'll have to call them" Of course that was a complete lie. Thankfully I was able to find assistance from another company the following day. Keep an eye on the local moving companies working through your website. They are not all representing you well.

lazaro g. en

Grado:

El cliente no dejó un comentario.

Edward M. en

Grado:

The tires on the 5x8 trailor were bald and cupped. I didn't notice until I stopped for the night in Mobile, AL. I took a chance and finished the drive to Houston and the representative there was amazed that they rented a trailer with tires that bad, especially for 1000 mile one-way rental. They immediately took the trailer in for new tires.

Mark T. en

Grado:

Lousy and frustrating app to return trailer.

Kayla C. en

Grado:

Our time was set at 8am on a Sunday morning, the location we were picking up from didn't open until 9 so it pushed back our plan. The call center needs to be more diligent with the timing.

Sylvia P. en

Grado:

Be a little friendlier. When I tried to ask questions, it was a struggle.

Clayton L. en

Grado:

when we arrived at florida they were so so nice n they did all the work for us n paper work we didnt even last 10 minutes n we were good to go.

Richard S. en

Grado:

Very fast and efficient drop off.

Darcy H. en

Grado:

El cliente no dejó un comentario.

Gina A. en

Grado:

I wasn’t offered insurance but was charged for it and only knew when I returned the equipment and the breakdown was told to me, no chance to obtain refund for their mistake, nor any attempt to rectify the situation with as much as an apology. I also only drove truck a total of 2.3 miles there was a quarter of a tank of gas upon accepting it, yet still had to put nearly $10 to return it a quarter tank, I reported it to the person checking vehicle in that there may be something wrong with the truck and he dismissed my concern for future clients using this vehicle. Overall very dissatisfied with this experience. I’ve used this location several time in the last 8 years. I will go elsewhere from now on when needing this type of services.

Curtis A. en

Grado:

El cliente no dejó un comentario.

patricia f. en

Grado:

Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.

dennis r. en

Grado:

Great service

Jonathan D. en

Grado:

the trailer had a lot of dirt and schmutz all over the inside. i had to sweep it out before loading it

Marco M. en

Grado:

El cliente no dejó un comentario.

Erin D. en

Grado:

the wait was a bit long due to there only being one person behind the counter to help and the cutomer in front didn't have a reservation and had a lot of questions. The truck i rented had a faulty sensor for the seatbelt and kept beeping that it wasn't on when it was, it would go off randomly which ws distracting at times.

Mario W. en

Grado:

My gas tank was not even inches off...that charged my $14. Of your a service company and not willing to give your customers a break then your a poor service company. I’ll never use this service again!

alberto p. en

Grado:

none

Alejandro R. en

Grado:

The truck that I recibe have a poor condition it was shaking a lot and I have to returner because the check engine light come on...

Jimmie B. en

Grado:

El cliente no dejó un comentario.

edlin M. en

Grado:

El cliente no dejó un comentario.

Tamara J. en

Grado:

The size of the van could have been a bit bigger. But other wise ok

terrell w. en

Grado:

El cliente no dejó un comentario.

Bob S. en

Grado:

Did not provide miltiary discount.

Scott R. en

Grado:

Wait time is a bit extensive. The staff however were courteous regardless of the limited staff.

amanda g. en

Grado:

El cliente no dejó un comentario.

Magdy K. en

Grado:

Great service

Lisa C. en

Grado:

El cliente no dejó un comentario.

Eric C. en

Grado:

El cliente no dejó un comentario.

Vinh N. en

Grado:

El cliente no dejó un comentario.

megan c. en

Grado:

This will be the only location I go to.. great experience

Sergio V. en

Grado:

Keep up the good work!!

Kenneth c. en

Grado:

El cliente no dejó un comentario.

Dorinda G. en

Grado:

When I arrived to pick up the van for one day rental it took at least 25 minutes to complete the reservation. There were 2 guys behind the counter. The one that was not handling my reservation was fast and efficient. The guy I had was hard to understand due to mumbling and on and off laughing. He mistaked my first name for my last name twice and asked me the same questions repeatedly stating "I am sorry I don't understand", and would then laugh. I honestly believe he was on something. It was an extremely unprofessional and uncomfortable experience.

Ashley H. en

Grado:

Ensure that the link for filling out the state of the truck is sent so that the link doesn’t time out as it is being filled out. It is much easier to have an associate just walk the truck with me and put stickers on the problem areas as opposed to use the phone link.

Kirk G. en

Grado:

El cliente no dejó un comentario.

Sandra W. en

Grado:

Previous experiences here have been good. But this time the truck I was given was not safe. The driver side mirror would not stay in place and kept angling down so all I could see was the road beside the truck as I was driving. The back passenger side bumper had been damaged and was angling down. When trying to pull the door closed using the hand strap, my foot would slide down almost falling.

Sarah d. en

Grado:

initial person who make my reservation took all information wrong, I had to call back to confirm and spend a while correcting my name spelling, phone number, and email. The guy present on Monday when I returned my truck was very nice.

William B. en

Grado:

El cliente no dejó un comentario.

Dave M. en

Grado:

El cliente no dejó un comentario.

Admasen F. en

Grado:

easy drop off

Lisa C. en

Grado:

El cliente no dejó un comentario.

Walter B. en

Grado:

El cliente no dejó un comentario.

shawn s. en

Grado:

El cliente no dejó un comentario.

Eric T. en

Grado:

El cliente no dejó un comentario.

Misty C. en

Grado:

i had a great experience. The associates at this location were extremely helpful and very professional.

Rita W. en

Grado:

Gentleman waiting on me was very courteous and processed the transaction quickly, walk in with no reservation. returned the vehicle after hours and was processed within 5 minutes of opening next day (received email with final). It was a pleasure dealing with an employee like you have.

Mead M. en

Grado:

El cliente no dejó un comentario.

wayne d. en

Grado:

Customer service was horrible. No one on duty for return when I arrived. The man at the desk had no definitive answers as to the whereabouts of the return agent and he could not have cared less about my valuable time. If I was the owner of this business I would give this employee an attitude adjustment.

Trever D. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

Receptionist was friendly and helpful. Received what I wanted. No complaints.

Marcos P. en

Grado:

El cliente no dejó un comentario.

Adam B. en

Grado:

The latch got caught when I lifted up the back sliding door and took me over 45 minutes to get it unlatched which greatly affected my plans for the day. Really piss poor design and I'm sure it's happened to more than just myself.

LISA W. en

Grado:

We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.

Mike M. en

Grado:

El cliente no dejó un comentario.

Nelson T. en

Grado:

El cliente no dejó un comentario.

mike p. en

Grado:

El cliente no dejó un comentario.

Devon M H. en

Grado:

I'm satisfied with the service

Douglas C. en

Grado:

The fellow that was at the desk checking in and out was extremely helpful and pleasant. I will highly recommend this location

Bennie G. en

Grado:

Location assigned for drop off was much farther away than my requested drop off spot, which resulted in paying for additional mileage and time to drop off the truck. This truck is in need off maintenance. Tires were out of balance, vibrations from 40 mph to 65 mph. Steering was also loose and the truck was difficult to maintain lanes.

Ash V. en

Grado:

Very helpful customer service, my kudos goes to Gabriela, very friendly and jolly the moment I walked in to the store, loved the energy.

Noah S. en

Grado:

El cliente no dejó un comentario.

ADAM N. en

Grado:

I drove 6 miles and was charged $8.50 for gas, I’m not sure what kind of vehicle uses that much gas but definitely not a pickup truck! Complete B.S.!

Bernardo A. en

Grado:

Easy to rent and secure

Tyler B. en

Grado:

My experience with the staff was beyond excellent. The young gentlemen and young lady that were working were extremely knowledgeable and helpful. My experience could not have been better!

john p. en

Grado:

The man checking me in had no idea what an express check in meant. He was confused on several things. Had to tell him what I order online because he sure in the hell didn’t have a clue. Try to over charge me on the deposit. The guy and girl were friendly when I was bringing to truck back. Also had to walk all the way to the back to get the truck myself. Very unprofessional of the guy checking me in

Billy g. en

Grado:

I cannot think of a thing that could have been improved upon. Fantastic experience as always.

Michael J. en

Grado:

Staff was very friendly for the end of the month stress

Edward M. en

Grado:

Staff was very friendly and equipment was ready. great experience

john s. en

Grado:

El cliente no dejó un comentario.

Rosemary M. en

Grado:

excellent facility and friendly efficient knowledgable people

Alexander R. en

Grado:

Very professional

Victor L. en

Grado:

El cliente no dejó un comentario.

Jodie B. en

Grado:

Very friendly

Edwin M. en

Grado:

Great experience dropping off the U-Haul the staff was very friendly and helpful with other questions we had! Will recommend this location!

Yasmin V. en

Grado:

Thanks

RYAN M. en

Grado:

El cliente no dejó un comentario.

robert l. en

Grado:

Put a sign on the after hours drop box. It took me a while to figure out where to put the key.

Jason F. en

Grado:

El cliente no dejó un comentario.

Alan L. en

Grado:

I have rented UHaul trucks and trailers from this location before. Also, outstanding customer service and guidance to help with my moves. The staff there are professional. Few employees who stand out recently providing great service are: John Ellis and Gabriel. I will be renting from the location again in June and August to move two of my sons Nd their families. Thank you

sanjie j. en

Grado:

El cliente no dejó un comentario.

Andrew C. en

Grado:

Young male employee with long hair and a strong name that I should remember was excellent. Also, IT customer service called (personally) to discuss and fix a glitch/change I made with my reservation. Overall great job all the way around.

Danny A. en

Grado:

$120 fora day rent U-Haul truck ..just not right

robert b. en

Grado:

El cliente no dejó un comentario.

manuel f. en

Grado:

good customer service.Thank You.

edgar r. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

El cliente no dejó un comentario.

Kelli F. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

El cliente no dejó un comentario.

Fernando L. en

Grado:

I first went to your location on N. Florida where I have been going since I moved to Tampa in 1992. After waiting 30 minutes, they declined to write me a contract. I couldn't believe they turned me away. I left there intending to never deal with U-Haul again...however, I decided to drive to Gunn Hwy location and was greeted as I walked in (wow!). Max took great care of me and I came away delighted. I will deal only with your Gunn Hwy location from now on. My complements to Max!

joel L. en

Grado:

very easy pick up and return

mark t. en

Grado:

I requested pick up at a different location. The day before when I had made many logistical arrangements based on my request everything went wrong costing me several hundreds of dollars and many man hours of wasted manpower. Your company"s policy on "last minute changers or advice" are out of synch with today's world.

Bruce G. en

Grado:

we have some unique needs and everyone was very helpful. Everyone working on that Sunday (4/7) was great.

dennis r. S. en

Grado:

El cliente no dejó un comentario.

Lyndsey F. en

Grado:

El cliente no dejó un comentario.

Kayla S. en

Grado:

Provide reimbursement for gas that is unused. or make sure the truck is ready for use with an adequate amount of fuel. My truck was on q quarter tank and I filled it up for the trip and wasn't reimbused for the overage of gas that was left.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Raul J S. en

Grado:

El cliente no dejó un comentario.

Francis K. en

Grado:

For the second time in a row, I order a 20' truck on-line (with $14.00 insurance) and get forced into a 26' truck! This time I called a day before and had them put a note on my account, "Do NOT upgrade to a 26' truck. I arrive and they have a 26' truck for me. I was told the GM changed my order to a 26' foot truck AND I WAS NOT NOTIFIED BY EMAIL. Just had to SUCK IT UP AGAIN at U-HAUL. I had to park much farther away from the condo door, which took much longer to load and forced everyone to work harder. Thank you very little, again I rented the truck for one day. Turned it back in at the same place and on time. I get billed for TWO DAYS and for $28.00 insurance according to the NEW ORDER put into the system by the GM!!! I have to argue and wait even longer to get it straightened out. ** Since I was not notified before I arrived at the U-Haul dealer and they DID NOT have the equipment I ordered, I am entitled to $50.00. (per your web-site) The three people there knew nothing about what I was talking about. Can you open an inquiry into paying me the $50.00 I am owed and notify me by email how you would like to proceed.

viacheslav k. en

Grado:

El cliente no dejó un comentario.

Melissa P. en

Grado:

John was super helpful and helped me select the correct equipment I needed. He was super patient and nice! Will definitely go back to this location if I ever need to rent again!

Nieema L. en

Grado:

El cliente no dejó un comentario.

JOse R. en

Grado:

El cliente no dejó un comentario.

Carl T. en

Grado:

Friendliness of staff was incredible!

herbert v. en

Grado:

El cliente no dejó un comentario.

Janet B. en

Grado:

El cliente no dejó un comentario.

luis r. en

Grado:

El cliente no dejó un comentario.

Fransisca S. en

Grado:

El cliente no dejó un comentario.

WANDA A. en

Grado:

This was the worst experience with my local U-Haul so much so that I will never rent from that location again. On top of the poor customer service and a phone call demanding my 24hr rents to be returned early so they can accommodate another customer I was charged for a 2nd day rental which was unauthorized.

adrian a. en

Grado:

Some how my card was ran a second time for more than my rental agreement.

William m. en

Grado:

El cliente no dejó un comentario.

Alberto D. en

Grado:

Love this place!

Brian S. en

Grado:

Excellent staff and service. We showed up without a reservation and they were quick to accommodate our last minute needs. Thanks again!!

Alan K. en

Grado:

Keep up the good work!

Annemarie G. en

Grado:

Day before, called to change size and pick up time. When we arrived, everything was ready. Trailer hooked up very speedy and we were on our way. Because I upgraded to a larger trailer, we were able to get everything done in a few hours. Brought trailer back, was checked in and on our way home. What I had planned as a 2day experience, was done in a few hours. Thank you Anne Marie George

juan c. en

Grado:

Very satisfied. I only used the van for a few hours. Upon return, the vehicle was cleaned and washed immediately. Very impressive????

Nick S. en

Grado:

An excellent service in all respects...

LISA H. en

Grado:

Your available parking spots are limited due to the spaces you take up w uhaul vehicles.

jessica s. en

Grado:

I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!

MARY M. en

Grado:

We had no problems at all

Christopher B. en

Grado:

The associate was very helpful and prompt with my purchase and storage unit reservation.

glen D. en

Grado:

Stored our items here for over a year while we were out of the country. Excellent experience overall.

TERESA L. en

Grado:

The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.

Kristine B. en

Grado:

Very friendly and courteous. Super clean facility

donald S. en

Grado:

Great place for storage,rental and supplies

Steven P. en

Grado:

Allison was well informed and very helpful!

mittie g. en

Grado:

Everything ready and clean

Felix C. en

Grado:

Friendly customer services

ALAN W. en

Grado:

I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!

Edgar M. en

Grado:

The best.

Ashley s. en

Grado:

Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.

theresa b. en

Grado:

No complaints!!!

THERESA B. en

Grado:

I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.

Erin K. en

Grado:

I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.

Noa K. en

Grado:

Will use again in the future

Keisha S. en

Grado:

Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.

CLORINDA T. en

Grado:

Fantastic service over many years at a very convenient location. Thank you!

James G. en

Grado:

I close my account early, is there a rebate on my money. Thanks

Jean M. en

Grado:

Everything went really well!

THERESA C. en

Grado:

VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!

Anthony P. en

Grado:

Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful

Anthony P. en

Grado:

Always very clean and nice and cool. Staff is very friendly and helpful

MICHAEL T. en

Grado:

I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.

Paul A. en

Grado:

Excellent

Jose D. en

Grado:

Very good service, excelent staff amd great locations!

Elizabeth M. en

Grado:

The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.

Rodolfo A. en

Grado:

.

John P. en

Grado:

Excellent facility. Professional and friendly staff.

mike c. en

Grado:

They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody