Customer Reviews for U-Haul Moving & Storage at Chapman Hwy

2,908 comentarios

7200 Chapman Hwy   Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

(865) 573-5582

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 573-5582

7200 Chapman Hwy
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

HELEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
5.0

Great overall experience. Quick pickup / drop off. Very reasonable priced trailer rental. Trailer pulled great no problems at all.

ROBERT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

I have serious complaints about the service in Oregon. Was charged a month's rent for 4 containers that I was under contract to pick up on December 27. The location was closed and I was not given an opportunity to pick up my things until January 10th. When I arrived that morning, I was told they could not locate my UBoxes. Waited 2 hours and they were finally found at another warehouse. I am very, very disappointed and feel I am owed credits.

JANINE G. 
Clasificación:
5.0

Nothing. The 2 employees that helped me were very professional and I felt welcome

SHANNON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
3.0

I feel I was totally overcharged, the truck was driven a total of 12 miles. 6 to my home and 6 back. I was charged 3 gallons of gas for 12 miles. Also there was a hand truck in the zip ties in the truck that I did not request. There was a sign on it that the charge for using it was 7.00 local, it did not say per day on the sign. The truck stayed parked for 6 days, I was charged 7.00 per day for that hand truck had I known I wouldn't have used it. I feel completely ripped off. Will never use uhaul again.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

Quick time checking in and out. Truck was good. Staff was cordial.

JOSEPH G. 
Clasificación:
5.0

Your representative Omar Bell was very efficient helpful and made the transition go very smoothly. Can't Thank Him Enough for making a very unpleasant day to start into a much Better evening for us with his sence of humor. --- Tracy Mullins Knoxville

TRACY M. 
Clasificación:
5.0

Chuck was great. Efficient and professional. Pleasant experience.

BRENDAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY MARIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVINROSS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
1.0

It was very disappointing to see a change in the rate for the truck I rented from when I reserved it online ($69 base rate) to when I picked it up ($127 base rate). I drove 100 miles to pick up the truck and did not have many options, so I took it. The person at the counter tried to explain why the rate had changed but he basically did not know and said "that's what the computer said". I will definitely consider other companies before renting with UHAUL again.

Raymond I. 
Clasificación:
5.0

N/C

Tyrone F.  |  Overall Experience 
Clasificación:
5.0

This was the first time I ever rented a Uhaul truck. The process was easy and the staff was very helpful.

NANCY B. 
Clasificación:
5.0

This was a very efficient transaction. Chuck was very professional and honest…easy to work with…..even got me going in my rental truck a little earlier than my reservation time on December 11th. Thanks for making this piece of the move seamless!

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

kendall J. 
Clasificación:
5.0

Squared away even though they made me fold blankets apparently saving me a ridiculous unfolded blanket charge. Warrants a "C'MON MAN!' but the people were nice about it.

Glenn R. 
Clasificación:
5.0

Keep the fine employees you have and give them a raise. Merry Christmas

FLOYD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPRING O. 
Clasificación:
5.0

Very friendly personal.

Johnny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGEL B. 
Clasificación:
5.0

Everything was ready to go, the staff was helpful and friendly , Omar was great to work with , both on pick up and the return.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

NOT a thing!!! EXCELLENT customer service!!! They were terrific & very helpful 😊

WANDA K. 
Clasificación:
5.0

Open up another office in Sevierville TN.

SUSAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDITH B. 
Clasificación:
4.0

Be more organized with getting equipment out on time.

MICHAEL C. 
Clasificación:
5.0

Awesome customer service and great vehicle!

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
4.0

Great staff and great service

Lucas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWL M. 
Clasificación:
5.0

Staff was friendly, knowledgeable and helpful in every way. Location was spotless.

TIMOTHY K. 
Clasificación:
3.0

The man who rented to me didnt offer to show me where the lights or wipers were or anything .

LINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

margie G. 
Clasificación:
5.0

Everything was provided that I requested even though I couldn't get the exact truck it is OK it worked very well with the one that was provided to me I have no issues with it whatsoever and I will continue to conduct business with this particular u-haul location

HECTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Everything went very well when I finally got truck.

DELTA C. 
Clasificación:
1.0

Rude employees, when truck wasn't available after reserving it 2 days prior, was told "it is what it is, that's the way of the world". Then told go to another location 15 miles away, further from my house, costing me the mileage at 99 cents.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID O. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

TECOLA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS D. 
Clasificación:
5.0

I was very impressed on the service and the vehicle that I used. The check service was also great. Thank you for everyone that work with us.

FREDERICK H. 
Clasificación:
5.0

The manager at that location is a wonderful asset to the company!!

Gino S. 
Clasificación:
5.0

The unit I used was well maintained. I was not pleased with the green system on my unit. Even though I tried to used it as it was installed, I found it was most inaccuract while I was using the vehicle. Work on that.

ROGER A. 
Clasificación:
4.0

Have truck when you say you have it . I could of got van at closer UHaul store . I had to take van because you didn't have the truck I order . It cost me almost 20.00 more because you didn't have what I ordered

VICTOR Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

Chuck needs a raise. He went above and beyond to make sure that I was taking care of.

Beth J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNA B. 
Clasificación:
5.0

Owner/manager was great and very helpful

CYNTHIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W.  |  First Impressions 
Clasificación:
3.0

Well when I went on line and booked the truck it gave me one price then when we picked it it was 50.00 more but the guy working there said this is the price if you really need it you will pay this so I guess next time I will go somewhere else

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AOWS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
2.0

Your reservationists seem lazy and take a long time to process one thing, especially with attitude. Last year, they did not have a truck for my reservation and I had to go get one at the airport for which I was charged mileage. So, this year, when it was time for pick up, I was very nervous. Once again, the check in pick up time was long and at least I was grateful that I had a truck. You need to evaluate your staff there.

PEDRO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

Really didn't understand where to drop off sign pretty much said you can't park anywhere so backed it up into a spot left keys in truck bc wasn't a drop box

Derek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

Best place ever. These guys are willing to help all the time. I've seen people in there just be plain rude and hateful to these guys, but they are still nice.

CHARLES O. 
Clasificación:
5.0

Excellent customer service from the employees

MELANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan M. 
Clasificación:
5.0

My car doors would not open

MICHAEL H. 
Clasificación:
5.0

The agent was a new employee and had issues with the computer however, I have had this happen at multiple U-Haul locations. Our agent was super nice, courteous, professional and helpful why I gave this raiding a five-star from a corporate standpoint, the system U-Haul now uses for check-in is absolutely horrendous. It is terrible on both the consumer side and the employees side so please work this out and get something better integrated. I have spoken to other U-Haul customers and they feel the same way. Gracias.

RONNIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
2.0

When I arrived to return the equipment it was 6:57pm. The location was open until 7:00pm. I pulled the truck around back, the uhaul employee came out, opened the back of the truck, closed it, walked into the building, then came out and said, "you have to check it in online, we're closed", then slammed the door. That kind of unprofessionalism says a lot about the organization and location.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN S. 
Clasificación:
5.0

Keep up the good work

LINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
1.0

I have tried to use this location multiple times, hitch install that I ended up getting done at Alcoa location and local truck rental. They just can't get it together. General manager Tony is rude to customers and employees ( in front of a store full of customers). My reservation was at 10, left store with truck at 1115. Paper work was not marked with late leave so truck still had to be returned at 10 or I was told I would be charged.

Rhonda T. 
Clasificación:
5.0

Staff was very accommodating

WELBY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WELBY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

Nothing. Everything was great

BRIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
4.0

Rental fee was excellent charging the mileage fee was alot I would have preferred a flat rate. Truck was clean for the most part but stunk like nasty cigarettes couldn't breathe for all the nicotine smell. The guys there were great very helpful and super nice.

Teresa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
1.0

Associate that rang us up was lazy and had a bad attitude. He pointed in the general direction of the truck and when I went back in to tell him a check engine light was on and he told me that was normal and was an O2 sensor. We had the truck for less than 4 hours and somehow paid almost as much for this trip as we did for a 24 hour rental on a bigger truck with similar miles traveled. Much different experience than we had at the Kingston Pike location. Would not recommend this location.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B. 
Clasificación:
3.0

The support chains were not attached correctly and I had to stop about 10 times between Tenn and Fla to reattach them because they kept coming loose and dragging. At drop off, person stated they were supposed to have a rubber band around them when I mentioned to her to obtain better connection for the chains.

CHARLES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND A. 
Clasificación:
5.0

The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.

sheree K.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.

roselyn r. | Reservación
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
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