Comentarios del cliente para U-Haul Moving & Storage at Chapman Hwy

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Chapman Hwy

Grado total:

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Cynthia C. en

Grado:

Staff was courteous & helpful. Went the extra mile to make sure rental experience worked for us.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Jennifer B. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

Very good service, attendant straightened out mileage discrepancy.

joseph L. en

Grado:

Nothing. Excellent already.

MARGARET E. en

Grado:

Everyone friendly and helpful

Kelly R. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

Good experience

David C. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

The customer service was great. I was in and out quickly and the return was just as quick.

Cynthia C. en

Grado:

Great service. Helpful on the return when website did not work & called 24 hour number. Took over an hour to drop off After Hours because the website wouldn't work for us.

Joyce L. en

Grado:

Jason was a delight to work with on the renting of the truck. He is an asset to your location. The online system is still a bit sticky. Great that Jason was available to get it straightened out for me.

mary kay B. en

Grado:

The most well maintained U-Haul store I have been in. Personnel was friendly and delivered excellent service.

Martin V. en

Grado:

El cliente no dejó un comentario.

Brandon B. en

Grado:

El cliente no dejó un comentario.

Nicole E. en

Grado:

Need more workers in the store. Waited to long picking up and dropping off.

Joseph L. en

Grado:

Get rid of the new online way to drop off your rental after hours It sucks

Rogelio M. en

Grado:

I was on my way to work and they took care of everything so I was out in no time. Thanks

Bruce N. en

Grado:

Everything went great! Doors opened a couple of minutes early and I was greeted by a friendly, helpful staffer. With pre-checkin online, I was in and out and on the road within a few minutes. Trailer as in great condition and met my needs. Drop-off went just as smoothly as pickup. Couldn't ask for more.

James S. en

Grado:

El cliente no dejó un comentario.

Mark F. en

Grado:

El cliente no dejó un comentario.

Lexie F. en

Grado:

Horrible fuckin place!!! Just a bunch of lairs me n my family moving n south Knoxville n we know to do one trip cause of the miles and we supposedly went over 100!

Richard L. en

Grado:

I have no memory of the name of the staff member who helped us, but she was great and made us feel very welcome.

robert R. en

Grado:

The truck was all over the road. It would pull left and right. The seat was so low I could barely see over the steering wheel. The brakes made a high pitched noise when the truck was driving for a while. Put on the brakes and the made a loud high pitched noise. Was not happy with the truck. The windshield was dirty on the inside. I've rented from U-Haul numerous times. I will be renting elsewhere from now on.

Robert A. en

Grado:

El cliente no dejó un comentario.

eric L. en

Grado:

El cliente no dejó un comentario.

Rebecca C. en

Grado:

My husband and I traveled to Knoxville for an auction where we bought more building supplies and furniture than expected. We needed a U-HAUL quick! They were able to get one for us within 30 minutes (it took us 30 min to drive to the location), paperwork and all. Communication was great: I received text updates with location and reservation information. We had to return the truck on a Sunday. The location where we returned happened to be open Sundays, but they also offer self checkin using online capabilities. It was all fast and super easy.

Kathleen E. en

Grado:

El cliente no dejó un comentario.

shane C. en

Grado:

They installed the hitch fine, but left the quick connect wiring harness inside the rear cargo compartment (Honda CRV) with no way to connect it to the trailer unless the rear door is opened, then closed on the same harness wire; totally unacceptable for a company which rents trailers, etc. I have a appointment to have them redo it, but it is about 20 miles from my home and it is on my time. I have always dealt with Uhaul numerous occasions in the past, but maybe I will check elsewhere nextime.

Timothy H. en

Grado:

The gentleman was very understanding and caring. It was simple and to the point. Exactly what I expected from uhaul

Sarah T. en

Grado:

Karen is great and always makes sure I am taken car of.

David T. en

Grado:

We had an awesome experience on the loading end and the receiving end. Could not complain about anything.

George L. en

Grado:

The Manager(Owner?) was very knowledgable about things you are loading up. I originally had expected to get a 5x8, but when I described what I was hauling, a queen sized bed he quickly let me know it would only fit in a 5/8 diagonaly. So that helped me determine the size of trailer I needed. He was exactly right. Thank him for his assistance.

Stephen C. en

Grado:

Short of staff, sometimes hard to find someone or it takes way too long to get anything done. Tony and his Assistant are great but they can not do it all !

Robert J. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Justin P. en

Grado:

The manager Karen was very helpful and friendly. She was attentive to all of my storage needs.

rick l. en

Grado:

Very professional & helpful!

Phylis L. en

Grado:

My brother and I are very satisfied customers. Will continue to let U-haul take care of our storage needs! Thanks U-Haul, Phyllis

Corey G. en

Grado:

Nothing but helpful and accommodating.

Saeeda J. en

Grado:

I was told that I was getting a 15% discount, 30 days free storage, and storage would only be 68 dollars a month. I was given one location to store things, but had to go 9 miles away. Awful.

Bettye B. en

Grado:

Very professional and friendly. Very helpful with suggestions for storage. Highly recommended!!

William J. en

Grado:

Nice place and was treated nice

Gatlin G. en

Grado:

Guy was very helpful and polite

Adrianna L. en

Grado:

super manager and staff!

Jessica H. en

Grado:

Excellent service ,rented truck and unit very clean and staff was amazing

Steve B. en

Grado:

We are pleased with Uhaul...always. We have used this location for yrs. The man who helped us was very knowledgable professional and friendly. Forgot his hame sorry! (He is military or x military).

Wendy W. en

Grado:

Both gentlemen on duty were very helpful and we would refer this location to others.

Linda R. en

Grado:

Great service

jessica o. en

Grado:

The entire team at this U-HAUL was very polite!!! I was scheduled to close on a house 3 days after my payment was due and they worked with me so I didn't have to pay for the whole month.

anthony f. en

Grado:

Great

roselyn r. en

Grado:

Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.

anita h. en

Grado:

Unit was up for auction on 6th it was paid in full on 5th. My unit was AUCTIONED! The "owner" Tony was a rude smart as to me. I WILL NEVER USE UHAUL AGAIN I'VE BEEN ROBED & VIOLATED! MOLD EVERYWHERE

Rebecca C. en

Grado:

Workers were friendly and helpful

Susan B. en

Grado:

It was a good experience.

David W. en

Grado:

I was VERY frustrated with the experience. The communications from the facility manager were not good and ended up costing me over $180 for a month's rent.

DONNA c. en

Grado:

Thank you.

Max C. en

Grado:

Sure the facility was what you would expect from a storage and rental facility, but what set the Chapman Hwy. location apart was the staff. They were all extremely helpful and accommodating.

Ruben O. en

Grado:

Make sure you check the gas level in the truck and make them note when it is not empty. Got stuck paying for a quarter tank of gas for no reason even though I only drove 20 miles altogether.