Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

7,692 comentarios

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Excellent job. Very pleased.

Bryan H. 
Clasificación:
5.0

I really appreciated the helpful staff person who help me in hitching up the trailer and even changing trailer type before I got started. I also appreciate the young man who unhitched trailer and the way I was dispatched promptly. Gracias

Thomas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheri A. 
Clasificación:
4.0

Gas on gauge was slightly less than contract showed. Contract showed the vehicle had a 36 gallon tank. I put 8 gallons in it to return it to a qtr. Tank. Came up to nearly a half tank.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMANI K. 
Clasificación:
5.0

Employees stayed 10-15 minutes after closing to help me with returning equipment, excellent job!

Egi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
5.0

All good!

Aric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie P. 
Clasificación:
5.0

Love the Mobile Check-In Option.

Helen P. 
Clasificación:
5.0

Everything good

Prem G. 
Clasificación:
5.0

El cliente no dejó un comentario.

david I. 
Clasificación:
5.0

Quick and efficient pick up and return - vehicle was somewhat dirty, but in good working order.

Charles V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy W. 
Clasificación:
5.0

Friendly and helpful assistance by Colby.

Michael N. 
Clasificación:
1.0

I don't have time to tell you how disappointed I am in the service uhaul now gives. Used to be a great place to rent and now I can no longer justify using your services again.

Daniel L. 
Clasificación:
5.0

Friendly service. No problems

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramiro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY D. 
Clasificación:
3.0

Slow service on return.

Kerry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliott T. 
Clasificación:
1.0

Rented a 15 ft truck. Gave it to me with a 1/4 tank of gas. Instantly had to go put gas in the tank. After my visit, after giving it back with 1/8 of gas. They charged me $145 dollars. Really bad experience with checking in. Had another ladies drivers license get uploaded to my quote. Had to delete it and start over. Managment/ownership have got to correct overall experience

MICHAEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
1.0

Service at the desk was slow and no one tells you what they are doing and why. I pre checked in and it still took forever to get in and out. GM went outside for ten minutes while I was at the counter. She was checking which equipment I would get but never told me that was the reason I was waiting. Guy getting people into their vehicles, Scott, was exceptionally rude. He screamed at me for trying to help hook up the trailer. Then he screamed at his coworker over the radio. The whole place seems to lack leadership or customer focus. The Lowell location will be my preferred stop going forward. Alpine location on the west side is also better.

Shane O. 
Clasificación:
5.0

Staff is super friendly

DANIEL CHRISTOPH G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tobi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mangudimurugan K. 
Clasificación:
4.0

The drop off process was not clear, but when I asked the attendant, she was pleasant and pointed me in the right direction. all in all, it worked.

Philip S. 
Clasificación:
5.0

This is my first time renting from you, and I was so impressed how clean and new the van was. I was able to pick up my furniture within the allotted time. I will definitely be using you in the near future.

Jeanne D. 
Clasificación:
2.0

The furniture pad bag had only 2 pads, not six

Jonathan W. 
Clasificación:
4.0

Ignition was very difficult to turn on. Key wouldn't work. When I brought it to the attention of the man who was there when I returned the truck, he said he was aware of it and you have to jiggle the key and eventually it'll work. The headlights were also bad. One light was extremely bright and the other very dim. It shouldn't have been available to rent as these items needed fixing.

Shana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Everyone at this store is friendly and helpful! I would definitely recommend this location.

Samantha P. 
Clasificación:
5.0

It's all good I can't expect more than I received

Mohammed R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Maybe more people in front,but they are weary nice people

DZEVAD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
2.0

Improve customer service from employees

felton W. 
Clasificación:
4.0

I tried using uhaul share to pick up my truck, but the website kept taking me in circles. It was very frustrated with that user experience. Thankfully someone was at the desk and they were able to help. The girl behind the desk was super friendly and helpful and was very quick to get me checked in. The truck I got was old and beaten up and needed an alignment but at the end of the day it moved my stuff and I was happy about that.

MATT W. 
Clasificación:
5.0

The staff were friendly and efficient.

SEANGREGORY S. 
Clasificación:
5.0

Online pickup prior to opening did not work. I had an 8am pickup that I assumed would be Ok to pick up at 8:30, but the app was not letting me do it. Had to wait til 9am opening to get the rental. kinda frustrating, but check in was fast when they opened. Nice vehicle with lots of features, but the gas gauge extra sticker is over some of the dash notifications so I didn't know why the steering wheel was shaking all the time, but then finally looked over the sticker and could see it was a lane change things. Maybe move the sticker.

John M. 
Clasificación:
2.0

The vehicle had random white powder in the center console.

Jonathan S. 
Clasificación:
5.0

The Kentwood 28th location is the best location always very helpful. I have used them often.

Kimberly S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
4.0

Prompt service delivered as promised

Ken H. 
Clasificación:
4.0

The staff was friendly, knowledgeable, and quick. The truck was loud, not well maintained, and smelled like smoke.

Lauren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emir C. 
Clasificación:
3.0

The check in process is painful, the software is glitchy and the mobile process is hit or miss as to whether it works or not

Jacobus S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN WILLIAM H. 
Clasificación:
3.0

Additional help in the store during busy hours.

Derek H. 
Clasificación:
5.0

none

Randy B. 
Clasificación:
5.0

The woman running the place was the only one there. Nonetheless, she managed to process 3 check-ins and one check-out while I was there, including disconnecting my trailer and manually hauling it to the parking area. I think she needs a raise and some more help. :)

Randal K. 
Clasificación:
3.0

Pay us back for the extra gas left in tank. With the economy the way it is right now it hurt losing that money.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
3.0

Have someone there to help you so you don't have to wait 20 minutes.

Winston B. 
Clasificación:
5.0

I left a pair of Apple Air Pods in the truck & when I called to see if they had found them they informed me they did and would have them at the front counter for me. Nice to see such an honest staff at this location.

Anthony Z. 
Clasificación:
3.0

We mentioned our issue of the tail-light to the representative, and unfortunately, they did not have much to say in response.

Caleb S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

Allow people to call thee location directly. The automated system is an impediment for customers and gives reason to not use your services.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

This location is very busy and the check in process takes too long. This is mostly due to the technology being used. Everyone has trouble scanning their license. The Uhaul employees should be able to take the license and run it through a scanner. Texting links for custumors to open and do their own licenses is too slow.

COLINDEAN Z. 
Clasificación:
3.0

Trucks break lights didn't work.

Benjamin S. 
Clasificación:
2.0

Understaffed, busy, and took a very long time to get my equipment

John S. 
Clasificación:
5.0

Don't be nervous! UHaul makes everything simple & easy to follow and understand

Hadiya M. 
Clasificación:
5.0

Great people. Had some issues at beginning. Would be nice is employee walked through everything rather than on an app. What happens if you don't carry a smart phone.

Tamerlyn D. 
Clasificación:
1.0

Have a trailer for us. We reserved a trailer and after driving 2 and 1/2 hours to pick it up, we were told they didn't have one for us.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene L. 
Clasificación:
1.0

Manager was rude and informing customers of equipment very satisfactory

Stephone C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvester M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christy S. 
Clasificación:
2.0

The vehicle was very dirty and did not run well. The total move took 14 miles but we were charged for more than that. Could have been a minimum but that was never explained. I was told by the attendant (who was very nice and is not subject to this review)) that the tank needed to be filled to half upon return. Either the gas gauge was broken or this was the least efficient vehicle in the fleet as 10 gallons of gas (I retained copies of the receipts) did not move the gauge after driving only the referenced and documented 14 miles. Will be utilizing other choices in the future and advising those I know to do the same. Will separately contest the excess charges.

Michael F. 
Clasificación:
3.0

Desk service was impolite

Afshin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric V. 
Clasificación:
4.0

Front desk is rude and not very friendly at all

Shannon H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
1.0

The truck was in dire need of repairs.

Heather R. 
Clasificación:
5.0

They are amazing at this location. The women here have it under control! They are so efficient and kind. Initially was going to rent at Lowell which is supposedly self serve? You have to schedule a separate time and location to have your wiring checked. After spending over a half hour on the phone with dispatch and then told that someone will call me I decided to go to 28th street. They fixed me up in no time and cancelled my other reservations.

Daniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loan T. 
Clasificación:
2.0

Don't tell them to use the app, only to make them walk back and forth from the truck lot to the front desk twice because the staff don't explain that the keys are at the front desk. So they made me walk back and forth 3 times.

Kathleen A H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
5.0

Extraordinario servicio al cliente

MARK ANTHONY-BEA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
1.0

I reserved a 15' truck but when I went to pickup only a 20' truck was available. I had to take it because I had to get going with my move. This was on a Sunday so they didn't open until 9am. My pickup time was 7am.

MARVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin G. 
Clasificación:
5.0

Great job 👍

Alfreda L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer F.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Brianna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
2.0

It was clean as an old dirty facility could be. Outside staff great, inside front desk struggle.

Sean B.  |  Overall Experience 
Clasificación:
1.0

For starters, I moved on 10/26. There's no reason for charges to come out 1 week later (because someone didn't know how to do their job). Secondly, the lady with the shave head needs more training since she messed up my account and absolutely doesn't know what she was doing the 3 times I interacted with her. How do you change someone's name on their own account to someone else's name? Why did she tell me my storage was canceled, and I find out the next day that it never was, couldn't call to cancel it myself because she changed the name on the account without me asking or telling her to (so "legally" it wasn't my account), had to wait over 1 week for the manager to approve my online move out request that should've already been canceled like the lady said it was. I don't care to say much more outside of my entire experience being below poor. I would never use the uhaul on Eastbrook, and training should be a main priority for the new staff there and any prospective new staff! The staff was friendly but not helpful. My experience would've went with ease if they were helpful. Train the new hire(s)!

Walter D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joesph s.  |  First Impressions 
Clasificación:
3.0

My unit was completely dark. Lots of sets of stairs is a pain.

Markthomas B.  |  Overall Experience 
Clasificación:
2.0

My contents were damaged by some animal.

GAILR B.  |  Overall Experience 
Clasificación:
4.0

Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.

Diane D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Letitia C.  |  Overall Experience 
Clasificación:
1.0

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S.  |  First Impressions 
Clasificación:
4.0

The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.

Wendy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim K.  |  Overall Experience 
Clasificación:
5.0

The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick

Dylan D.  |  Online Move In 
Clasificación:
1.0

The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.

Caleb D.  |  Overall Experience 
Clasificación:
5.0

The entire staff is amazing! In particular Jeff is a complete master in there.

Nathan H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Toshia F.  |  Online Move In 
Clasificación:
2.0

I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.

Heath G.  |  Online Move In 
Clasificación:
5.0

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Jim K.  |  First Impressions 
Clasificación:
3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  Overall Experience 
Clasificación:
5.0

Great service! Thank you so much!!

James S.  |  Overall Experience 
Clasificación:
4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anqunette H.  |  First Impressions 
Clasificación:
5.0

thank you.

Angela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelyn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy F.  |  Overall Experience 
Clasificación:
3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  First Impressions 
Clasificación:
5.0

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

Excellent service, facilities and wonderful staff.

Carolyn H.  |  First Impressions 
Clasificación:
5.0

Great crew at the Centerpointe Mall location!

KAREN G.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

KAREN G.  |  First Impressions 
Clasificación:
3.0

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  First Impressions 
Clasificación:
5.0

Great service - speedy, friendly and efficient!

Noemie S.  |  Overall Experience 
Clasificación:
1.0

I will never spend another penny with Uhaul

MARTIN S.  |  Overall Experience 
Clasificación:
4.0

Friendly, professional

Michael B.  |  First Impressions 
Clasificación:
1.0

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  First Impressions 
Clasificación:
5.0

Thanks for your wonderful service

LaToya B.  |  First Impressions 
Clasificación:
5.0

Could your good work🔆

Deborah C.  |  Overall Experience 
Clasificación:
5.0

Good place to store your stuff.

SHELLEY D.  |  Overall Experience 
Clasificación:
1.0

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Overall Experience 
Clasificación:
3.0

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Overall Experience 
Clasificación:
5.0

none

Mary P.  |  Overall Experience 
Clasificación:
1.0

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Overall Experience 
Clasificación:
2.0

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Overall Experience 
Clasificación:
2.0

The storage unit did not have a light in it

holly r.  |  Overall Experience 
Clasificación:
5.0

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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