When I reserved the trailer on Sunday the power was out and came back on Monday. They honored my reservation from Sunday with no if ands or butts!LANCE ODESTERS B.
Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hello. I am a regular and loyal customer at this location. Important comments here. The workers outside helping to hook up the trailer were great. Courteous, efficient. However - I'm bothered again by the inside customer service. Typically it has always been very slow. However, it was quicker this time. Thank you. Now the irritating news. The female employee who worked with me was just plain rude and disrespectful! No greeting, short and curt in her speaking. Just unprofessional. No â€œthank you.â€This is my second episode with this same person. I said nothing last time. I was going to let it pass this time too. But, she would benefit from some humility and better treatment of customers. I'll be renting another trailer next week and I'll likely Choose another company because of that employee. The truth. Please consider this well intentioned advice to hopefully improve that poor customer service. Thank you. Steve Kenyon 616-648-5797Steven K.
El cliente no dejó un comentario.Sam T.
El cliente no dejó un comentario.JOHN PATRICK C.
El cliente no dejó un comentario.Thomas C.
Very unhappy with the customer service. Not sure if I was interrupting her coffee break because she was not happy to provide customer serviceNICHOLAS D.
El cliente no dejó un comentario.Kennethrichard C.
El cliente no dejó un comentario.Clance C.
Help at the desk were rude and not helpful. Bright spot was the person assisting in attaching the trailer. The trailer was broken off the frame and was actually a hazard to use. This location has a reputation for poor service. I knew better but went there anyways. Won't happen again!RANDALL KENT K.
El cliente no dejó un comentario.David W.
Staff not friendlyMATTHEW JOHN R.
El cliente no dejó un comentario.Sally F.
Overall an excellent experience Thank you for make the job easy!John H.
Very expensive. I paid $113.78 per 3.5hrs. Isn't this weird? I ran 82miles.KRISHNA SINGH P.
El cliente no dejó un comentario.KENNETH R.
keep providing same quality serviceRONALD F.
El cliente no dejó un comentario.PATRICK JAMES R.
Friendly and helpfulTAMMYANN H.
El cliente no dejó un comentario.Danielle M.
El cliente no dejó un comentario.BRADFORD J K.
Great job well done ðŸ‘George C.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Donelle F.
A local UHaul franchise, National Storage on 32nd Street was HORRIBLE!! The worst customer service I have had from a business in years. Had a Sunday reservation there. TOTAL FAILURE while accepting NO RESPONSIBILITY. "Ashley" should be fired!!! "Gary" should be fired for dereliction of duty.Tomas B.
Used the online option and everything went smooth.SCOTT G.
Assuming that Saturdays are the busiest day of the week for customer volume, it would be positive customer service to have more than a single employee at this facility to attend to customers. The wait both to pick up and drop off equipment was well over 40 minutes. Completely unacceptable. I will never use this location again and will make sure I share this disappointing U Haul experience with friends, family and associates.Thomas S.
El cliente no dejó un comentario.Mickael A.
El cliente no dejó un comentario.LAWRENCE JOHN O.
El cliente no dejó un comentario.CYNTHIA VICTORIA T.
El cliente no dejó un comentario.TIMOTHY RICHARD N.
It was only Monday, and the young girl attending the desk was in not a good mood. She sounded like she was doing me a favor. Just before attending she said "I'll be back when I can" and just left. After more than five minutes I decided to do the check-in online, without realizing that I still needed to come back for the key. Later I realized she went to help a customer in the parking lot, but she never explained anything, simply disappeared. Of course, forget a smile, never was one. Customer service, zero. I will never rent from that location again.Luis G.
Ensure the truck's horn works, truck need to have been cleaner, the counter and the debit card machine was not clean and appeared not to have been cleaned in a while and I didn't like the representative taking a photo of my driver's license with her personal cell phone. The representative that checked me in wasn't very friendly and her responses to my questions wasn't answered in a customer friendly way.Dawnn B.
The customer service was fine, but the trailer that I got was a piece of junk. It was a Frankenstein trailer that was pieced together with parts and had been badly damaged in the past. It should not have been in service. Come on U-Haul, you can do better.Richard L.
El cliente no dejó un comentario.Scott G.
Didn't check my trailer in property. Returned on a Thursday - Uhaul finally showed it checked in on Saturday.Nancy M.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.NATHAN P.
El cliente no dejó un comentario.DALENORMAN G.
El cliente no dejó un comentario.Jack V.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.BONNIE M.
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.Timothy N.
Nothing I don't use your service much.Delmontae G.
Quick service - in and out in short orderTERRY H.
There was only one employee working. There were several people in line and the wait was much too long. This occurred both during pickup and return. The truck was fine, but the service was terrible. I will look for another place to rent a truck next time.EDWIN JOHANNES-C V.
Ensure equipment is clean before having the customer verify if it's clean.Barton S.
Myself & another customer waited for over 15 minutes & again I had to go outside and find someone to assist in the store & they still were very slow at getting into store for assistance.Anita M.
Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.Nathan J. | Overall Experience
El cliente no dejó un comentario.Mira D.
El cliente no dejó un comentario.EMIR SEFER C.
I have used this location several times and it is usually in good order. Drop off Sunday, it was understaffed (one guy outside and one guy inside), a line of customers and phone calls on hold for (20 minutes per the guy inside). Plus the guy inside said he had been sick to his stomach all morning and, while he had a mask on, it was not covering anything.KENT ALLEN H.
El cliente no dejó un comentario.Lori H.
El cliente no dejó un comentario.Pierre P.
Jeff Walker at the front desk was very professional and had a great attitude! Would not hesitate to come back. Scott in the back also had a great attitude and was very helpful hooking up the utility trailerpaul H.
from the nice Lady at the cashier window to Scott in the Pick up/ return area, Professional and courteous, all aroundAndrew B.
El cliente no dejó un comentario.Neal M.
No issues. Staff was knowledgable and helpful.wayne M.
El cliente no dejó un comentario.SUSAN LOUESE P.
El cliente no dejó un comentario.Timothy K.
I absolutely love UHAUL...I broke my foot the day before I was to turn the truck back in, and couldn't get it back in until 2 days later. The only thing I got charged for was the over mileage of $36. I have to say I will forever be grateful to UHAUL and I will continue to do business with them all the time.TYLER Z.
El cliente no dejó un comentario.ROBERT D.
The guys were great even though I was frustrated by the issues that brought me thereDANIEL PETER H.
El cliente no dejó un comentario.Dakeisha C.
El cliente no dejó un comentario.Craig T.
Staff was great!Christopher O.
I did not recently use your service, why am I receiving this?STEPHAN MYLES L.
El cliente no dejó un comentario.Michael S.
I personally would like to see a running board or some kind of step for your trucks. You have them on vans and thats not as high a step as the tucks. May I add your rep, Jeff was extremely helpful and courteous give him a pat on the back.Dorothy M.
El cliente no dejó un comentario.Kathleen A.
Jess (I believe that was his name) checked me in and had the truck & trailer all hooked up. Super friendly and helpful.PETER DAVID S.
El cliente no dejó un comentario.Lori L.
El cliente no dejó un comentario.Andy B.
El cliente no dejó un comentario.Angela R.
The only issue I had was that the fuel level was listed higher than what was in the tankMartin B.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Scottrobert C.
El cliente no dejó un comentario.DAVID JAMES P.
El cliente no dejó un comentario.Jonathan S.
El cliente no dejó un comentario.FOUZIA A H.
The staff was a tad bit standoffish despite my being friendly & upbeat throughout the experience. Woman handling the hookup was very competent & was more friendly at the very end.AARON P.
Rude customer service person who like not to work. I rented 5x9 open trailer that had 8-12 inches of snow in it. When I asked won't you clean it? The answer was No. Nevertheless I need to rent the trailer and had to shovel all of it myself. I took the picture hoping to share but this review doesn't allow to upload. It is strange Uhaul expects customers to clean the equipment but they themselves don't care. Also the place / site can benefit from scheduling snow removal on the property.BIR-INDER SINGH B.
El cliente no dejó un comentario.Marcusdawayne R.
very rude customer service didn't give me the right hitch wires are falling down off my hitch because they didn't attach them correctly, and wouldn't fix the problem going to go to another store to see if they will fix the problem. on top of that didn't give me my paper work back. really need to have this problem solved hopefully from another store. very unhappy on the way i was treated at the 28th st. store.Pamelerglen D.
Have the vehicle prepared for use. Full gas tank, not sandwiched between two other vehicles, and not in tow/haul mode unknownst to the customer.Thomas V.
The rental agent I worked with was very friendly and went over everything thoroughly. I was very impressed.Brian F.
I've literally rented dozens of vehicles from other companies and many in the winter in the past. Every time I rent one, the sales associate comes out with you, and goes around the vehicle rather than me taking pictures of anything that's disputable on the vehicle. The vehicle is always warm and running. The sales associate told me to go to row A, and nothing was marked. I had to walk all over the lot to find my vehicle. I had to shovel off all the snow and take the sign out of the window and warm it up myself. This took half an hour out of my rental time. And the person working at the desk was unfriendly. Felt like I was inconveniencing her from the second I arrived.Robert M.
El cliente no dejó un comentario.William L. | Overall Experience
El cliente no dejó un comentario.Len C.
El cliente no dejó un comentario.Paul V.
We have rented vehicles several times recently. The last few times the vehicles were covered in snow and the windshield had to be scraped. This feels like incredibly bad customer service. The rental was scheduled far enough in advance and we are paying enough for this to be done. U haul used to do this. Why can't it be done anymore?GARY RUSSELL W.
El cliente no dejó un comentario.George W.
El cliente no dejó un comentario.Christianrickers V.
Keep in the vehicles updated and maintenanceDawan L.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.sara M.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Trent A.
The check out process was easy. The General Manager KaZya Murphy provided amazing service, was very quick and efficient. I will be recommending this location to everyone I know who needs to move. Jeffery Walker was quick and helpful during the check in process. From start to finish everyone I dealt with was pleasant and knowledgeable about the rental process. By far my favorite uhaul location!Scott V.
Maybe be available/present/ even know a customer is in your store. upon customer scheduled arrival. I waited almost 25 min just to see someone who worked here.Justin S.
El cliente no dejó un comentario.David P.
Great service! Thank you so much!!James S. | Overall Experience
I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.Tina W. | Overall Experience
El cliente no dejó un comentario.Anqunette H. | First Impressions
thank you.Angela J. | Overall Experience
El cliente no dejó un comentario.Madelyn M. | Overall Experience
El cliente no dejó un comentario.Tammy F. | Overall Experience
I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.Ana L. | First Impressions
The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.Carolyn H. | Overall Experience
Excellent service, facilities and wonderful staff.Carolyn H. | First Impressions
Great crew at the Centerpointe Mall location!KAREN G. | Overall Experience
Great customer service!KAREN G. | First Impressions
Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.Dalton L. | First Impressions
Great service - speedy, friendly and efficient!Noemie S. | Overall Experience
I will never spend another penny with UhaulMARTIN S. | Overall Experience
Friendly, professionalMichael B. | First Impressions
Storage room smaller than advertised , price more than posted.SCOTT V. | First Impressions
Thanks for your wonderful serviceLaToya B. | First Impressions
Could your good work🔆Deborah C. | Overall Experience
Good place to store your stuff.SHELLEY D. | Overall Experience
Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolvedGLEN J. | Overall Experience
Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.Kimberly P. | Overall Experience
There is no efficiency with staff there is always long lines in thereKenya S. | Overall Experience
noneMary P. | Overall Experience
You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.Danielle W. | Overall Experience
My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.LAURA H. | Overall Experience
The storage unit did not have a light in itholly r. | Overall Experience
Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.James H. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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