Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

6963 comentarios

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL RALPH H. 
Clasificación:
5.0

Service was outstanding!

Susan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

Had to wait in line for a few minutes because of one staff member working the counter. Once the other staff member arrived, the process moved quickly.

Deanfranklin P. 
Clasificación:
2.0

The assistant manager is very unfriendly

Mike A. 
Clasificación:
1.0

The truck reeked of marijuana!! I had to leave to get to my home because help was already there waiting for me. I called the office where I rented to complain and got a sorry for that. Then they said I could exchange for another one but I already left the lot. I can't believe they would rent if it smelled that bad!! I had a terrible headache that night!! I called corporate to complain but haven't heard back yet.

KELLY SUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE ELLIOT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MITCHELL TOWNSEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE H. 
Clasificación:
5.0

My counter person and folks that hooked up my vehicle were very friendly and worked really fast and hard to get me out of their. 28tth street is not my closet location but I like dealing with KaZya and Kayla. Really great experience.

Julious L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY GRANT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine F. 
Clasificación:
1.0

I was told I was renting a truck at 79 dollars dollars day and 29 cents a mile and was changed 79 cents a mile you all suck

Ian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIS GEORGE A. 
Clasificación:
5.0

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Jim K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE EDWARD C. 
Clasificación:
1.0

Not over charge me, I need to speak to the regional manager job please

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt L. 
Clasificación:
5.0

Drop off was quick and very easy. Great customer service. The employee was very professional and she greeted me right away. 751053 I would definitely recommend u haul to anyone who meeds a moving truck.

Jamie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Really great experience. We checked-in online and it was very easy to get the truck and be on our way.

Mundy M. 
Clasificación:
5.0

Everything was great.

David W. 
Clasificación:
5.0

Allow customers to return equipment to a different location. At least offer it In The beginning. Also the chat feature is busted and would kick me randomly before I ever got answers to my questions.

Skyler H. 
Clasificación:
5.0

Checkout staff was fast and friendly. Great experience!

Thomas V. 
Clasificación:
2.0

The gas was only 3/4 full when i picked up the truck and i made sure it was full when i returned it, would've been nice to be reimbursed for the 1/4 that i didnt have to fill when i returned it. I'm sure if i would have left it at 3/4full when i returned they would have charged me.

Teresa A. 
Clasificación:
5.0

Scott, the outside guy hooking up the trailer, was awesome, smiley, and extremely friendly. The guy the helped at the counter was great too.

PAUL HOLLMAN-THI L. 
Clasificación:
5.0

Great!!!

Craig J. 
Clasificación:
5.0

New customer service man at this location . Super nice man, helpful VERY efficient . I was outta there in 5 minutes which was awesome . Great Hire !!!

DANIEL WYATT U. 
Clasificación:
4.0

When I reserved the trailer on Sunday the power was out and came back on Monday. They honored my reservation from Sunday with no if ands or butts!

LANCE ODESTERS B. 
Clasificación:
3.0

Hello. I am a regular and loyal customer at this location. Important comments here. The workers outside helping to hook up the trailer were great. Courteous, efficient. However - I'm bothered again by the inside customer service. Typically it has always been very slow. However, it was quicker this time. Thank you. Now the irritating news. The female employee who worked with me was just plain rude and disrespectful! No greeting, short and curt in her speaking. Just unprofessional. No “thank you.”This is my second episode with this same person. I said nothing last time. I was going to let it pass this time too. But, she would benefit from some humility and better treatment of customers. I'll be renting another trailer next week and I'll likely Choose another company because of that employee. The truth. Please consider this well intentioned advice to hopefully improve that poor customer service. Thank you. Steve Kenyon 616-648-5797

Steven K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sam T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN PATRICK C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
2.0

Very unhappy with the customer service. Not sure if I was interrupting her coffee break because she was not happy to provide customer service

NICHOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennethrichard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clance C. 
Clasificación:
2.0

Help at the desk were rude and not helpful. Bright spot was the person assisting in attaching the trailer. The trailer was broken off the frame and was actually a hazard to use. This location has a reputation for poor service. I knew better but went there anyways. Won't happen again!

RANDALL KENT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
3.0

Staff not friendly

MATTHEW JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally F. 
Clasificación:
5.0

Overall an excellent experience Thank you for make the job easy!

John H. 
Clasificación:
1.0

Very expensive. I paid $113.78 per 3.5hrs. Isn't this weird? I ran 82miles.

KRISHNA SINGH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

keep providing same quality service

RONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK JAMES R. 
Clasificación:
5.0

Friendly and helpful

TAMMYANN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danielle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD J K. 
Clasificación:
5.0

Great job well done 👍

George C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donelle F. 
Clasificación:
4.0

A local UHaul franchise, National Storage on 32nd Street was HORRIBLE!! The worst customer service I have had from a business in years. Had a Sunday reservation there. TOTAL FAILURE while accepting NO RESPONSIBILITY. "Ashley" should be fired!!! "Gary" should be fired for dereliction of duty.

Tomas B. 
Clasificación:
5.0

Used the online option and everything went smooth.

SCOTT G. 
Clasificación:
1.0

Assuming that Saturdays are the busiest day of the week for customer volume, it would be positive customer service to have more than a single employee at this facility to attend to customers. The wait both to pick up and drop off equipment was well over 40 minutes. Completely unacceptable. I will never use this location again and will make sure I share this disappointing U Haul experience with friends, family and associates.

Thomas S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mickael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA VICTORIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY RICHARD N. 
Clasificación:
2.0

It was only Monday, and the young girl attending the desk was in not a good mood. She sounded like she was doing me a favor. Just before attending she said "I'll be back when I can" and just left. After more than five minutes I decided to do the check-in online, without realizing that I still needed to come back for the key. Later I realized she went to help a customer in the parking lot, but she never explained anything, simply disappeared. Of course, forget a smile, never was one. Customer service, zero. I will never rent from that location again.

Luis G. 
Clasificación:
3.0

Ensure the truck's horn works, truck need to have been cleaner, the counter and the debit card machine was not clean and appeared not to have been cleaned in a while and I didn't like the representative taking a photo of my driver's license with her personal cell phone. The representative that checked me in wasn't very friendly and her responses to my questions wasn't answered in a customer friendly way.

Dawnn B. 
Clasificación:
3.0

The customer service was fine, but the trailer that I got was a piece of junk. It was a Frankenstein trailer that was pieced together with parts and had been badly damaged in the past. It should not have been in service. Come on U-Haul, you can do better.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
3.0

Didn't check my trailer in property. Returned on a Thursday - Uhaul finally showed it checked in on Saturday.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALENORMAN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
5.0

Nothing I don't use your service much.

Delmontae G. 
Clasificación:
5.0

Quick service - in and out in short order

TERRY H. 
Clasificación:
2.0

There was only one employee working. There were several people in line and the wait was much too long. This occurred both during pickup and return. The truck was fine, but the service was terrible. I will look for another place to rent a truck next time.

EDWIN JOHANNES-C V. 
Clasificación:
3.0

Ensure equipment is clean before having the customer verify if it's clean.

Barton S. 
Clasificación:
1.0

Myself & another customer waited for over 15 minutes & again I had to go outside and find someone to assist in the store & they still were very slow at getting into store for assistance.

Anita M. 
Clasificación:
3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mira D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIR SEFER C. 
Clasificación:
2.0

I have used this location several times and it is usually in good order. Drop off Sunday, it was understaffed (one guy outside and one guy inside), a line of customers and phone calls on hold for (20 minutes per the guy inside). Plus the guy inside said he had been sick to his stomach all morning and, while he had a mask on, it was not covering anything.

KENT ALLEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pierre P. 
Clasificación:
4.0

Jeff Walker at the front desk was very professional and had a great attitude! Would not hesitate to come back. Scott in the back also had a great attitude and was very helpful hooking up the utility trailer

paul H. 
Clasificación:
4.0

from the nice Lady at the cashier window to Scott in the Pick up/ return area, Professional and courteous, all around

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal M. 
Clasificación:
5.0

No issues. Staff was knowledgable and helpful.

wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN LOUESE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

I absolutely love UHAUL...I broke my foot the day before I was to turn the truck back in, and couldn't get it back in until 2 days later. The only thing I got charged for was the over mileage of $36. I have to say I will forever be grateful to UHAUL and I will continue to do business with them all the time.

TYLER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

The guys were great even though I was frustrated by the issues that brought me there

DANIEL PETER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakeisha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

Staff was great!

Christopher O. 
Clasificación:
3.0

I did not recently use your service, why am I receiving this?

STEPHAN MYLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I personally would like to see a running board or some kind of step for your trucks. You have them on vans and thats not as high a step as the tucks. May I add your rep, Jeff was extremely helpful and courteous give him a pat on the back.

Dorothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  Overall Experience 
Clasificación:
5.0

Great service! Thank you so much!!

James S.  |  Overall Experience 
Clasificación:
4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anqunette H.  |  First Impressions 
Clasificación:
5.0

thank you.

Angela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelyn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy F.  |  Overall Experience 
Clasificación:
3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  First Impressions 
Clasificación:
5.0

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

Excellent service, facilities and wonderful staff.

Carolyn H.  |  First Impressions 
Clasificación:
5.0

Great crew at the Centerpointe Mall location!

KAREN G.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

KAREN G.  |  First Impressions 
Clasificación:
3.0

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  First Impressions 
Clasificación:
5.0

Great service - speedy, friendly and efficient!

Noemie S.  |  Overall Experience 
Clasificación:
1.0

I will never spend another penny with Uhaul

MARTIN S.  |  Overall Experience 
Clasificación:
4.0

Friendly, professional

Michael B.  |  First Impressions 
Clasificación:
1.0

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  First Impressions 
Clasificación:
5.0

Thanks for your wonderful service

LaToya B.  |  First Impressions 
Clasificación:
5.0

Could your good work🔆

Deborah C.  |  Overall Experience 
Clasificación:
5.0

Good place to store your stuff.

SHELLEY D.  |  Overall Experience 
Clasificación:
1.0

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Overall Experience 
Clasificación:
3.0

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Overall Experience 
Clasificación:
5.0

none

Mary P.  |  Overall Experience 
Clasificación:
1.0

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Overall Experience 
Clasificación:
2.0

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Overall Experience 
Clasificación:
2.0

The storage unit did not have a light in it

holly r.  |  Overall Experience 
Clasificación:
5.0

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
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  • Ícono de remolque
    Remolques y remolcado

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    Autoalmacenamiento

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    Contenedores U-Box®

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    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

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    Propano

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