Asked if any trailers with ramps were available. Clerk said no. Went online, found a trailer with a ramp at this location, and reserved it. Went back in and waited half an hour for clerk to be free to help me again. Told him I had a reservation and he got the trailer for me - the one he said he didn't have. Pretty terrible customer service.Cadence M.
Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Rakesh M.
El cliente no dejó un comentario.Gorakh M.
Trying to get through on the phone is toughTodd J.
El cliente no dejó un comentario.Anna S.
Excellent customer service! Friendly and professional - a pleasant surprise.John R.
They were fantastic. They didn't have the correct wiring harness for my taillights and quickly notified me and then suggested I should wait on the ball attachment since there was not a way to attach the wire to a trailer. That saved me money. They were very pleasant and very quick as well. They rockedJered Z.
El cliente no dejó un comentario.JACKELYN SUE M.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Danait G. | Overall Experience
After hours drop off using U-Haul app. App was confusing. Couldn't find the facility bar code on side of the building. Sequence of requested pictures should inform you up front that you will need to take many pictures opposed to waiting for each page to open. Time to take all pictures was long compared to normal check in process.Gary R.
El cliente no dejó un comentario.amar P.
El cliente no dejó un comentario.Torri W.
Waited a very long time. Unit was not the best.Clayton O.
El cliente no dejó un comentario.Matthew V.
El cliente no dejó un comentario.Joe V.
Truck was not completely clean. Gravel in truck bed. Wasn't a big problem. Appreciated that I could get this rental at the last minute!Henry H.
The inside of the cab was dirty, had a large crack in the windshield and the visor was broken and I had to constantly push it up. It took a long time to check in and out. The price was good though.Melissa B.
El cliente no dejó un comentario.Lesley H.
I always have a positive experience at this location, I have been using it on occasion for over 20 years.Steven P.
El cliente no dejó un comentario.Larry S.
Minimal staffing. Had to wait a long time to even see a staff person. Staff is overwhelmed.Stan B.
Excellent experienceMuhammad B.
The property is very busy and congested. Can't help but think there is a better layout for pickup and drop off.john M.
El cliente no dejó un comentario.Kayla H. | Overall Experience
El cliente no dejó un comentario.John B.
I asked to not be called/contacted/etc. I've received several texts which brings down your rating.george P.
El cliente no dejó un comentario.denise M.
Both team members I had contact with were very courteous and helpful.Gregory P.
I have an old cell phone. they would not check me in without a phone which I did not bring along. I had to get my phone from work and get to the back of the line. When it was my turn, my phone didnt work any way. would of saved me a lot of valuable time if the clerk would have just checked me in the first time.Steve R.
Nothing to improve. Everything was superior because of the people!!! Keep them and make sure they are rewarded well. We truly appreciate the service and product during what could of been a sad and stressful milestone in our life.doug H.
El cliente no dejó un comentario.jennifer L.
El cliente no dejó un comentario.Bill W.
El cliente no dejó un comentario.Brent O.
My experience was great and fast, and the man behind the counter was really fast and efficient with my reservation, I felt like I was in great hands, and I have always had great service at this UHaul location.. Two different customers arrived while I was there and didn't have reservations, and just expected they would be able to get trucks/trailers though, late on a Friday afternoon, but none were available that weren't already reserved. It's nobody's fault per se, but maybe subtly emphasizing availability may be limited on weekends (like a sign saying "Reserve now for your upcoming moving needs!") would have helped those customers out. Nobody likes to turn away a customer!Michael B.
U-haul corporate should work to improve their systems and processes for their call center, so that a mis-communication, such as what happened on my trailer-hitch installation doesn't happen to other customers. When I called the call-center, we discussed having the largest capacity trailer hitch (for which the car is rated) installed on my car, but the message never made it to the U-haul installation facility, and the wrong (smaller) hitch was installed. Now I will have to be without my car for 2 days while I have the work re-done. Also, it's possible the installation facility will need to charge me for the re-work, which doesn't seem fair.Todd V.
I had a few frustrations yesterday. First of all, the app was not working. It kept restarting from the beginning and I spent about 10 minutes trying to get it to work. Finally, I went into the lobby to get my truck. Then his computer was slow. He specifically told me the gas tank was FULL and highlighted the guage on the sheet all the way full. Then he said I needed to return the truck FULL or I would be charged. When I got in I checked the guage out of curiosity and the needle was right at the â€œF.â€ Before I returned, I filled the truck and it took over over $30 to fill. I had not driven that far, so I was shocked that it took so much to fill the tank. When I got back in the truck and looked at the guage it was about 1/8" past the â€œF,â€ so, clearly, the truck WAS NOT full as he had indicated. When I did the mileage calculation, the mileage would have been .35 miles per gallon. VERY FRUSTRATED THAT HE SPECIFICALLY TOLD ME THE TRUCK WAS FULL WHEN IT CLEARLY WAS NOT AND DEMANDED THAT I RETURN THE TRUCK FULL! Had someone explained that the tank MAY NOT be full, I would have known and wouldn't have spent MY MONEY filling the tank with fuel I DID NOT USE. This is the first time I have rented a UHAUL truck, and I trusted your representative to be honest with me about the status of the fuel level. I am starting a new business and will likely rent a truck regularly. With that, I am not sure UHAUL will be my choice in the future.Jay B.
El cliente no dejó un comentario.Muhammad B.
El cliente no dejó un comentario.Margaret T.
The clerk who waited on me was exceptional. There were about 4 customers in front of me, and a few more behind, so it was a busy time. He got people checked in for their rental smoothly and expeditiously. Very professional and polite; he was very patient when helping an older gentleman who wasn't technologically savvy, and English not his primary language. The clerk helped him in a way that ensured he was treated with dignity and respect. I didn't get his name, but I'm sure you can find out by looking at the schedule for May 6th, st around 9am for this location.Brian S.
Would not recommend to anymore the employee was very rude. He told us there was nothing available unless we had a reservation. When I did an online reservation and went to ask for key worker told me â€œ next time when I say we don't have anything available that's what I mean and I will canceled your order next time.â€ NEVER COMING HERE AGAIN!Willie B.
El cliente no dejó un comentario.tresor M.
El cliente no dejó un comentario.Don B.
El cliente no dejó un comentario.Thomas H.
Smooth processROBERT L.
I tried to do everything online and it still took me half an hour to pick up my reserved vehicleRachael D.
I was charged for equipment that I didn't receive. I called and they said they took it off but final bill it was on there. Couldn't get anyone on phone to refund me.Shanika M.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.DAVID V.
El cliente no dejó un comentario.Mariano A.
I had a little difficulty we the return proceedure, but finally figured out.DEBRA J.
The second key that came with the circle master security lock that "I HAD" to use and purchased (at the 7425 e Washington st location in Indianapolis) DID NOT WORK. It was too big, and that was the only one I had on me at the time. The employees at that location suggested I call a locksmith because it would be "faster" than the service thru could provide for me meaning NOONE could have assisted me until the next day. I had already reserved the UHAUL so I couldn't be refunded AND I was on a time constraint anyway because I had to be in Michigan the next day. So I spent $170 on a locksmith which should not have been the case. And then once the locksmith got there, he needed an outlet to plug in the tools he needed to use to get the job done. EVERY SINGLE outlet in that building was not working, so we had to use MULTIPLE very long extension cords just to be able to reach the main entrance to the locksmiths car, because he had a power connector on deck in his car. I was thankful that one of the employees could provide some extra extension cords to do so. So once I finally get into my unit, I loaded up my truck but then of course I didn't have a lock to secure it so I had to buy another one from your establishment immediately. I finally get on the road to head to my drop off location where they told me I had a free storage unit for a month and when I got to that location (the one on 2345 Alpine Ave NW Grand Rapids, MI 49544 United States) they didn't have a storage unit. This location then referred me to the next closest UHAUL which was on 500 Cesar E Chavez Ave Grand Rapids, MI 49503 United States This place did not have any storage available. So then I went to 3815 28th St SE Grand Rapids, MI 49512 United States Who thankfully had a storage unit available (the free one that came with my reservation). When I went to go lock it with the same high security disc lock that I then again HAD to have (not my own), did not align with the hinges on my unit. I brought it to the managers attention and he hammered the hinges together so then they were aligned, however the disc lock that I "had" to use still wouldn't fit. So I used my own little master lock that I normally use for work, which is not secure enough in my opinion. Not to mention, my 6ft $5,000 couch did not fit in there and that was the first thing I tried to put in there. Well I wasn't going to just leave the couch so I had to take it out of my way to make sure it was safe. I think the least the man could have done was put one of the master disc locks on my locker vs my little one which is a huge risk factor for my stuff getting stolen. In conclusion, the convenience of this whole situation was totally not ideal and I think I need to be credited at least for the locksmith, the risk of having to use my own lock (that I use at work but didn't have) which is 100% not fully secure on my current storage unit, & the extra fuel it took me to go back and fourth (which probably put me over my miles). I have used UHAUL before and never had anything like this happen to me.TAYLOR N. | First Impressions
El cliente no dejó un comentario.ERICA T.
Someone at the counter when I walk in saying hello, out of that very nicealex M.
I can't believe after 23 years coming to this location every time is still the worst service you can get in the area.Almir A.
El cliente no dejó un comentario.Joel T.
Keep to your schedule appointments I had a 330 then was told 2 other install were ahead of meJames A.
If a customer is waiting for service they should be dealt with before cars that are there all day, I had a 12 pm appointment and was told that there were 2 cars ahead of me, one already being worked on, the second one was a drop off while I was waiting they finally took my car in after 4 hours waiting in my car due to no waiting area. The work done was very good but would be a good idea to take customers cars that are waiting before all day cars.amy M.
Easy, fast, and polite serviceMichael B.
El cliente no dejó un comentario.Kristi O.
The young man who served me provided excellent service. Hold on to him!John C.
Recommend only for location. This is the second time I have rented a trailer this year with a broken or somewhat broken hinge. Kind of dangerous! Desk help was not very professional.Brian F.
When I went to pick up my reservation. I had left my phone at home thankfully I had my wife's in the car because even though I had my license on hand the person at the register made me go out and upload my license . Then after all that told me to pull around and gave me no location to pull to. It made ne 30 minutes lateKenneth S.
Staff was annoyed by simply having to deal with customers. Ridiculous uhaul system - why provide for pre-pick up online check-in if you're going to require the customer to compete the exact same information at store pick-up? Waste of time and irritating to north customers and workers.SHANE P.
El cliente no dejó un comentario.Matthew A.
Our rental agent was awesome! I would post his name but it sounds like that is not allowed. Polite, helpful and friendly. Much appreciated on a stressful day. Five stars!daniel A.
Hire more employees. I know the hiring process is hard at this time. But the girl working was a little rude and I think it was due to her running the front counter and installing the trailer.Chrystal P.
The truck was in terrible condition. Front window sealing strip was taped in place, the shocks felt non-existent, the transmission had a problem downshifting. It was obvious they were sending a high mileage, poor condition truck out of their inventory at my expense. Worst truck I have ever rented.Paul D.
El cliente no dejó un comentario.James W.
I was not only given a truck with a dead battery, it had trash in both the cabin and the back, and it was on empty after driving 1.5 miles. We loaded it before 10:00 a.m. It took a while to get roadside assistance, after trying to charge the battery for 20 minutes. I sat on hold for another 15 minutes after that call, trying to get ahold of the center, again 1.5 miles away. You wasted over two hours of my time and cost me two movers who had to leave. This created a domino effect, which has impacted me on more than one level. I do not appreciate the behavior of a staff member dispatched after I had driven to the center during the fiasco. I have requested a call from the manager to address their personnel issue. Regardless, I am livid at how much harder you made this move for me. Shame on you.Candice C.
El cliente no dejó un comentario.Erin V.
Customer service at this location was very rude and unprofessional. .. this was the worst customer service as far as U-Haul I've ever hadJennifer S.
El cliente no dejó un comentario.Joseph B.
First, it took nearly 20 minutes for me to find a human employee at this location. I "hello"ed a few times, waved at secutiy cameras, knocked on doors - inside and outside - before calling the store and being directed to corporate customer service, where a very helpful and friendly (and increasingly confused, lol) associate called the store and the cell phones of every employee and manager who was allegedly there, with no response from anyone. At this point someone (KaZya Murphy) wandered out, and got the process going, although that was also extremely lengthy. I was on time for my reservation, and it took over 45 minutes to get the equipment I had booked. So to answer your question, maybe remind people not to blaze up in the self storage units when a customer has a reservation.Sally J.
The representative that met me at the front desk was curt and belittling.CHEYNE L.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.Jeff B.
Take better care of your trucks!ARTHUR H.
El cliente no dejó un comentario.Ryan S.
Agent did not put equipment on truck that was ordered. Had to drive back to pick up dolly in personal vehicle â€" wasted time and gas. Furthermore, we added gas to tank upon our return of vehicle was charged $7.00 even though we put gas in tank. Amount of gas in rental vehicle was not accurate. I should have received compensation for my time and gas because I had to return to rental location to pick up dolly in personal vehicle because the agent â€œforgotâ€ to put it in rental vehicle.Patrick L.
Customer service was sub par, attendant was very dry and a bit rude. The fact I returned the equipment an hour after I rented it and received an email about unreturned equipment shows the lack of attention to detail. As well as, pure laziness to complete a simple task.Charles H.
They gave me a truck on empty. Even though they said It would probably need gas, I only made it 10 miles and it ran out. I was stranded in a mall parking lot. The gas gage still showed 1/8 pf a tank. Called your service number for help and they wanted $300 to send someone out with a gas can. After waiting an hour, my wife brought one out. I put $40 of gas in the truck in order too get a $20 credit from UHAUL. All this for a total of 47 miles round trip.Craig B.
El cliente no dejó un comentario.James E.
El cliente no dejó un comentario.Nick C.
Apparently U-Haul has converted to a 100% digital, technical, online system which does not allow staff to assist customers in a manual hands on manner. The staff person was reluctant to help nor was she friendly. I would not subject a friend or family member that experience.Darlene O.
Have gas in vehicle when scheduled for interstate travel. Truck had 1/4 tank of gas with scheduled 240 mike tripRichard H.
The vehicle was not cared for. The cabin heater did not turn off and only blew hot air. Very uncomfortable to drive.Lon S.
El cliente no dejó un comentario.Scott B.
I rented a car hauler for four days brought it back two days early and was not reimbursed, I will never use uhaul again the rest of my life and will bad mouth you foreverEdward M.
Units were entirely too small. Couldn't even fit a couch through the tiny door. Ceiling was maybe 6ft tall. Had to cancel my reservation and find a better unit elsewhereSteve M. | First Impressions
attendant was nice and helpful. Lot was so full of trucks that I had to go in the exit to drop off the trailer. The entrance was blocked .Michael R.
The manager was helpful and everything was as easy as can be!Rachel M.
The hitch was installed good, however, they charged me for a part they didn't have and I found part of my hubcap missing when I got home. I called and was told I would get a response back. Not happened. And did not get the money back on the not installed part. Just get anything delt with before leaving. You won't hear from them after.Jeff S.
El cliente no dejó un comentario.BRANDON TODD C.
The lot was so overfilled with Trucks I could barely squeeze in the lot and there was no place to park to go inRachel O.
El cliente no dejó un comentario.Gregory B.
This location has severely dropped in quality over the past couple of years. The trucks are not well maintained, my past 3 rentals the info on the contract does not match the truck info (mileage, gas, etc.), the wait times are long, and the reps at the location would rather listed to music on headphones than engage customers. We rent U-Hauls often for our business and if there was a more convenient location, I would 100% change locations.Mark C.
El cliente no dejó un comentario.Serginho L.
El cliente no dejó un comentario.Mikesha W.
You need to have clearer instructions for returning the truck after hours. It said that I was supposed to scan a barcode and I could not find a barcode to scan, and when I tried to load the scanner it said scanner could not load. I ended up dropping the truck off putting the keys in the box taking a picture of the location and the clock so they knew I returned it to the right place shortly after they closed.Robin K.
Be better. I was charged $86 immediately before I even left the parking lot after already paying $137 to get the equipment.richard R.
The general manager Kazya was excellent, quick, professional, and friendly!! Thank you so much.Giovana B.
I needed a hitch receiver installed on my 2014 Subaru Crosstrek to be able to transport my new ebike which is too heavy for my existing bike carrier. Now, I can haul a utility trailer if ever need to. The install took about an hour and a half due to the one before me ran longer than expected. which was not bad at all considering I was told it could take up to 3 hrs. It would've been awesome if they had a small sitting/waiting area. I dropped my vehicle off and walked over to a restaurant and had lunch. It wasn't too long after I got back that it was finished. Still waiting on the bike carrier to arrive to utilize it. I needed a hitch receiver and they installed one. I got the wiring package, as well. The employees were courteous and I have no complaints. My experience was a good one.Patrick H.
El cliente no dejó un comentario.MARKQUIN P. | Overall Experience
I asked for a lower unit because I had furniture and I was given a 3rd level storage unit I could barely turn my couch into as everyone walked past me as I pulled my couch up 3 flights of stairs one guy decide I'd had enough and helped it was truly frustrating and hard but I was stuck with it and kept onMIGUEL GARCIA O. | First Impressions
Best storage I ever used.Kenyetta L. | Overall Experience
El cliente no dejó un comentario.Quenasia S. | First Impressions
This storage unit was fabulous and exactly what we needed for the time we needed! My only "complaints" would be the lack of lighting inside the unit itself and the increase in monthly rate. I'd highly recommend this location as the staff are friendly and very helpful!Sarah M. | Overall Experience
El cliente no dejó un comentario.Rose M. | Overall Experience
El cliente no dejó un comentario.Krystal W. | First Impressions
El cliente no dejó un comentario.TRENTON A. | Overall Experience
El cliente no dejó un comentario.Freddy J. | Overall Experience
Only negative was if you needed help in the store/ staff there was usually a wait as lots going on with rental uhaul and not enough staff . Staff did best they could thoughSHAUN L. | Overall Experience
El cliente no dejó un comentario.Lawrence W. | Overall Experience
It was very frustrating to find out the storage size you suppose to get for 1 month free is smaller then the truck your rental truck. I feel like I was scam into buying another storage:(Sharon J. | First Impressions
El cliente no dejó un comentario.David N. | Overall Experience
Only negative is short staffed but they do a great job.James C. | First Impressions
they have great staff, helpful and friendlyLezlee D. | First Impressions
For the truck itself the entire process was poor. I couldn't get the truck after hours so they directed me half an hour away to Allendale. I was promised a $50 refund which I haven't gotten and a mileage waiver which I didn't get as well. Would not recommend for anyone.Kristin M. | Online Move In
I used this same location for a truck rental and when I went to pick up my truck, it was blocked between 2 other trucks rather than being accessible. My reservation had been in place for several weeks. The location staff is less than helpful and seems to be inconvenienced by needing to assist customers. Many times, I have come into this location and had to wait for 10 minutes or more for an employee to come to the desk and assist. While I do understand that short-staffing is an ongoing issue recently, I have experienced this same type of treatment from this location on other occasions (prior to COVID) as well.Jennifer M. | First Impressions
Two floors no elevator. Not convenient at all. Even G Easy has an elevator in his house.Dillon H. | Online Move In
Great job 👍Alfreda L. | Overall Experience
El cliente no dejó un comentario.Jennifer F. | Online Move In
El cliente no dejó un comentario.Brianna J. | Overall Experience
El cliente no dejó un comentario.Howard J. | Overall Experience
El cliente no dejó un comentario.Michael T. | Overall Experience
It was clean as an old dirty facility could be. Outside staff great, inside front desk struggle.Sean B. | Overall Experience
For starters, I moved on 10/26. There's no reason for charges to come out 1 week later (because someone didn't know how to do their job). Secondly, the lady with the shave head needs more training since she messed up my account and absolutely doesn't know what she was doing the 3 times I interacted with her. How do you change someone's name on their own account to someone else's name? Why did she tell me my storage was canceled, and I find out the next day that it never was, couldn't call to cancel it myself because she changed the name on the account without me asking or telling her to (so "legally" it wasn't my account), had to wait over 1 week for the manager to approve my online move out request that should've already been canceled like the lady said it was. I don't care to say much more outside of my entire experience being below poor. I would never use the uhaul on Eastbrook, and training should be a main priority for the new staff there and any prospective new staff! The staff was friendly but not helpful. My experience would've went with ease if they were helpful. Train the new hire(s)!Walter D. | Overall Experience
El cliente no dejó un comentario.Joesph s. | First Impressions
My unit was completely dark. Lots of sets of stairs is a pain.Markthomas B. | Overall Experience
My contents were damaged by some animal.GAILR B. | Overall Experience
Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.Diane D. | First Impressions
El cliente no dejó un comentario.Letitia C. | Overall Experience
To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.Heather P. | First Impressions
El cliente no dejó un comentario.Jeffrey S. | First Impressions
The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.Wendy T. | Overall Experience
El cliente no dejó un comentario.Jim K. | Overall Experience
The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quickDylan D. | Online Move In
The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.Caleb D. | Overall Experience
The entire staff is amazing! In particular Jeff is a complete master in there.Nathan H. | First Impressions
El cliente no dejó un comentario.Toshia F. | Online Move In
I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.Heath G. | Online Move In
Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minuteJim K. | First Impressions
Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.Nathan J. | Overall Experience
El cliente no dejó un comentario.William L. | Overall Experience
Great service! Thank you so much!!James S. | Overall Experience
I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.Tina W. | Overall Experience
El cliente no dejó un comentario.Anqunette H. | First Impressions
thank you.Angela J. | Overall Experience
El cliente no dejó un comentario.Madelyn M. | Overall Experience
El cliente no dejó un comentario.Tammy F. | Overall Experience
I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.Ana L. | First Impressions
The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.Carolyn H. | Overall Experience
Excellent service, facilities and wonderful staff.Carolyn H. | First Impressions
Great crew at the Centerpointe Mall location!KAREN G. | Overall Experience
Great customer service!KAREN G. | First Impressions
Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.Dalton L. | First Impressions
Great service - speedy, friendly and efficient!Noemie S. | Overall Experience
I will never spend another penny with UhaulMARTIN S. | Overall Experience
Friendly, professionalMichael B. | First Impressions
Storage room smaller than advertised , price more than posted.SCOTT V. | First Impressions
Thanks for your wonderful serviceLaToya B. | First Impressions
Could your good work🔆Deborah C. | Overall Experience
Good place to store your stuff.SHELLEY D. | Overall Experience
Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolvedGLEN J. | Overall Experience
Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.Kimberly P. | Overall Experience
There is no efficiency with staff there is always long lines in thereKenya S. | Overall Experience
noneMary P. | Overall Experience
You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.Danielle W. | Overall Experience
My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.LAURA H. | Overall Experience
The storage unit did not have a light in itholly r. | Overall Experience
Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.James H. | Overall Experience
Servicios adicionales en esta ubicación
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