Customer Reviews for U-Haul Moving & Storage at Center Point

2,911 comentarios

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline D. 
Clasificación:
1.0

Trailer was broken and didn't help me with my project had to return it before I was completely done 😝😝😝

ROBERT C. 
Clasificación:
1.0

El cliente no dejó un comentario.

CARLA B. 
Clasificación:
5.0

Everything was great

CASSIE J. 
Clasificación:
5.0

Easy in and out service. Good customer service from staff.

ROGER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD L. 
Clasificación:
5.0

Great guy who check the truck in

Shantey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY N. 
Clasificación:
1.0

The truck that I was initially assigned was not clean in the back. Gave another truck that wasn't clean either then the tire light was on and had to not only Back up the vehicle or truck instead of him doing it . I had to sit there and wait until they filled up the tires while I watch them clean out the previous truck that I was assigned to the estate that it should've been already for me to only be in a truck that was dirty just like it was ridiculous. Then I found out he charged me $.20 more a mile when it was supposed to be $.79 a mile he charged me $.99 a mile for a 10 inch truck or a 10 foot truck that 19.99 and $.79 a mile he charged me $.99 a mile instead and I want my money back the difference of the overcharge.

NICOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAELAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
1.0

I'm unhappy about how my money was taken from my account, I will not use U Haul Centerpoint Al again I have done plenty of Business there it's sad how Companies go about taking money from those that doesn't have it like some other people, I'm hurt about it, it's a learning for me when Sales person could have explained to me about the after hour charges. It's okay, I just come back to Centerpoint U Haul nor recommend my friends and family. This is hurtful when you don't have anything to give away. I count it all Joy.

VANESSA G. 
Clasificación:
5.0

Great service fast and the young man was very helpful

DEBORAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARIEL B. 
Clasificación:
5.0

Keep the customer updated about current mileage charges on the weekend

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheletha W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN D. 
Clasificación:
5.0

Just keep that good customer service. Thanks

Agatha T. 
Clasificación:
5.0

Gentlemen that helped me was very kind and pleasant to work with.

JAIME P. 
Clasificación:
4.0

Faster check in and return

Michael G. 
Clasificación:
3.0

Everything was fine. The associate was friendly and knowledgeable and helpful.

MARCUS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEISHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Staff was very friendly

Byron I. 
Clasificación:
5.0

Great job everyone

chiquetta p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordell T. 
Clasificación:
5.0

Thanks. Everything was great. Will check u haul next time need a rental.

ben K. 
Clasificación:
3.0

Make sure employees know that it's rude to talk on the cell phone while they are managing customer service.

NANCY T. 
Clasificación:
5.0

Everyone was very nice and the whole experience was extremely good.

Donna J. 
Clasificación:
3.0

Helped me so much over all. Best team I seen. Thank all of you for being my family

BRANDY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEJA A. 
Clasificación:
3.0

Employee did not inspect truck for damage before giving us the key

DEREK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY C. 
Clasificación:
5.0

Things were great for me the best customer service tks

AURELIA S. 
Clasificación:
5.0

Staff went above and beyond to make sure we were accommodated

Chris J.  |  Overall Experience 
Clasificación:
5.0

The customer representative was extremely helpful, very polite, and enjoy to work with.

ROMIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

Staff was great , but the one way van was not ready when promised. The employee did everything to help and we got our van and was able to get it packed on time. Gracias

Tracy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
3.0

My experience with this rental was very poor. My initial rental location changed and I was not alerted at all until the morning of my pick up. Then when I got to the new pick up loca to on no one was there to get me a key and no one would answer the phone. By the time I got a Uhaul representative on the phone we had lost 1.5 hours and had to add about 40 miles onto my trip. Very poor experience overall.

chareles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRINA R. 
Clasificación:
5.0

The guy who helped me was great!

RAYVIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYON J. 
Clasificación:
5.0

Have the trailer without ramp available

JAMES H. 
Clasificación:
4.0

Teach attendants to be more polite.

EDDIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DASHEKA B. 
Clasificación:
1.0

My reservation was for a 26 foot truck - when I got there he gave me the one lower than that one . I had reservations for 26 foot truck with 2 Dollies and furniture dolly the rep said they didn't have any . ANND I was told when I called in by a rep on that they wouldn't charge me for extra time for the truck since they gave me the wrong one and I was double charged. This was a horrible experience!!!!

Angela J. 
Clasificación:
3.0

Reserved the trailer 3 days in advance. arrived at pick up location closed. Called Uhaul they said to call local scheduler. Closest available trailer was 40 miles! 2nd time in a couple of months this has happened. Very frustrating!!

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIOSHA M. 
Clasificación:
5.0

Polite, professional staff and impressively stocked and clean store.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
4.0

the manager was great

CATHLEEN C.  |  First Impressions 
Clasificación:
4.0

The truck had a lot of mechanical problems. The brakes were not good and the truck kept jerking while driving. There were times when the truck kept bouncing a lot. There was a burning smell on the truck near the front tires. I had to stop several times to see what was burning. There was a warning signal on the truck about the brakes and service notification. I did not think I was going to make it back home. This is the first time I have had a truck this bad from U Haul.

Mary V. 
Clasificación:
4.0

Hire Brandy Howard

BRANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrenia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiosha M. 
Clasificación:
3.0

Double check to make sure utility dollie is in the vehicle.

TERRI D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mario B. 
Clasificación:
5.0

The staff was friendly. Tge Truck was just what I needed.

Tracy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland B. 
Clasificación:
4.0

good service from this location-

LARRY P. 
Clasificación:
5.0

Nothing!

JOANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

YOSHA B. 
Clasificación:
5.0

Continue doing what you are doing

LARRY C. 
Clasificación:
4.0

Contact customer if the vehicle requested to rent is not available.I drove to location but the vehicle I requested hadn't been returned which made me wait a long time.

ANTHONY B. 
Clasificación:
3.0

I had purchased the equipment but never received it.

Michelle J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

nesa B. 
Clasificación:
5.0

The gentleman at the front desk on Sunday 10/10/2021 I hate I can't remember his name but his customer service was outstanding. Kudos

MICHAEL K.  |  First Impressions 
Clasificación:
5.0

The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business

Chris J.  |  First Impressions 
Clasificación:
5.0

Great to have competent reps assisting you.

LARRY C. 
Clasificación:
5.0

The manager that helped me was extremely help and and went out of his way to make sure I was taken care of and is a great asset to your company . I was amazed with how helpful he was I am very impressed with his helpfulness!!

CHRISTOPHER ALEN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
3.0

I will not be recommending U-Haul to anyone. You all need to improve your communication overall. Call customers ahead of their reservations to confirm all equipment is ready and available.

FRED D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy J. 
Clasificación:
1.0

Took $100 and didn't refund my deposit truck ran raggedy

NEAJA R. 
Clasificación:
4.0

The staff was friendly and helpful. The oil light kept coming on in the truck, but it didn't translate to the gauges so it was probably nothing... just annoying.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DA'NAI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAYLAR M. 
Clasificación:
3.0

Truck wasn't there when scheduled.

Michael S. 
Clasificación:
4.0

I'm dissatisfied with paying extra money for fuel when I felt like $5.00 of gas for my 4 miles was more than enough. Trying to add gas back to the 1/4 tanks etc makes it to difficult. They need to be on full tanks so when returned the will be easier to read. I asked for a $19.95 truck-was given a $29.95 truck. I turned back around when I noticed the cost and was told because I didn't have a reservation and was given what was available???? Less than 1hour rental and 4 miles almost $80.00. Do I need bring a fuel receipt????

WANDA S. 
Clasificación:
5.0

More staff members to to help get customers processed in and out and insure the equipment is clean and ready for the next customer.

ANNETTE D. 
Clasificación:
5.0

Just what you did for me. Nice clean equipment and excellent customer service. Thank you, Ryan Bartee

EDWENA R. 
Clasificación:
3.0

Better truck cleaning needed. Customer service need to improve. I have used this location for years. Will not use again if i can help it.

Erin A. 
Clasificación:
3.0

I reserved a truck a week in advance. When I arrived , no trick . The employee found one available in Cullman . Then he located a smaller truck at this location . The employee at Carson Road was smug and didn't care . I paid a man to help me move my property . He got 2 1/2 hours pay just waiting on a truck . If I ever need a moving truck again , I will go elsewhere

Jimmy J. 
Clasificación:
1.0

I spoke with TWOn u-haul employees -- the call service employee told me since I could not rent the truck for an additional day that I could return the truck up to 2.5 hours late with no charge -- when my grandson returned with the invoice -- I called the Centerpoint office and spoke with a female employee and told her my receipt showed TWO days rental and that was not correct -- she told me it showed only 1 day charge -- I attempted to go over the receipt with her and she insisted it was only ONE DAY -- I WAS CHARGED FOR TWO DAYS -- I returned the truck n1.5 hours late -- after being told I WOULD NOT BE CHARGED --

ANGELA N. 
Clasificación:
3.0

I was charged TWICE and its been a struggle getting my money back

FRANCESCA C. 
Clasificación:
5.0

The staff at this location are always kind, courteous, and very friendly. I would certainly recommend this location to my family and friends.

Sandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZLYNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bradley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANELL S. 
Clasificación:
5.0

Staff was knowledgeable and thorough

Benjamin S. 
Clasificación:
3.0

no senior discount not avaiable unlimited because first time iam widow ?I drive to rent pick up truck

LISA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra P.  |  First Impressions 
Clasificación:
4.0

The young lady was very helpful

ARTHUR B.  |  First Impressions 
Clasificación:
5.0

Gracias

DARRYL G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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