Customer Reviews for U-Haul Moving & Storage at Center Point

2,870 reviews

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
3.0

My experience with this rental was very poor. My initial rental location changed and I was not alerted at all until the morning of my pick up. Then when I got to the new pick up loca to on no one was there to get me a key and no one would answer the phone. By the time I got a Uhaul representative on the phone we had lost 1.5 hours and had to add about 40 miles onto my trip. Very poor experience overall.

chareles M. 
Rating:
5.0

Customer did not leave a comment.

TRINA R. 
Rating:
5.0

The guy who helped me was great!

RAYVIAN P. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

JANICE G. 
Rating:
5.0

Customer did not leave a comment.

Abby D. 
Rating:
5.0

Customer did not leave a comment.

BRYON J. 
Rating:
5.0

Have the trailer without ramp available

JAMES H. 
Rating:
4.0

Teach attendants to be more polite.

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

DASHEKA B. 
Rating:
1.0

My reservation was for a 26 foot truck - when I got there he gave me the one lower than that one . I had reservations for 26 foot truck with 2 Dollies and furniture dolly the rep said they didn't have any . ANND I was told when I called in by a rep on that they wouldn't charge me for extra time for the truck since they gave me the wrong one and I was double charged. This was a horrible experience!!!!

Angela J. 
Rating:
3.0

Reserved the trailer 3 days in advance. arrived at pick up location closed. Called Uhaul they said to call local scheduler. Closest available trailer was 40 miles! 2nd time in a couple of months this has happened. Very frustrating!!

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

KIOSHA M. 
Rating:
5.0

Polite, professional staff and impressively stocked and clean store.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
4.0

the manager was great

CATHLEEN C.  |  First Impressions 
Rating:
4.0

The truck had a lot of mechanical problems. The brakes were not good and the truck kept jerking while driving. There were times when the truck kept bouncing a lot. There was a burning smell on the truck near the front tires. I had to stop several times to see what was burning. There was a warning signal on the truck about the brakes and service notification. I did not think I was going to make it back home. This is the first time I have had a truck this bad from U Haul.

Mary V. 
Rating:
4.0

Hire Brandy Howard

BRANDY H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA H. 
Rating:
5.0

Customer did not leave a comment.

Patrenia T. 
Rating:
5.0

Customer did not leave a comment.

Kiosha M. 
Rating:
3.0

Double check to make sure utility dollie is in the vehicle.

TERRI D. 
Rating:
3.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

The staff was friendly. Tge Truck was just what I needed.

Tracy B. 
Rating:
3.0

Customer did not leave a comment.

KENDRA B. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
4.0

good service from this location-

LARRY P. 
Rating:
5.0

Nothing!

JOANNA C. 
Rating:
5.0

Customer did not leave a comment.

Kay P. 
Rating:
5.0

Customer did not leave a comment.

DALTON A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Dorothy H. 
Rating:
5.0

Customer did not leave a comment.

Joanna C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YOSHA B. 
Rating:
5.0

Continue doing what you are doing

LARRY C. 
Rating:
4.0

Contact customer if the vehicle requested to rent is not available.I drove to location but the vehicle I requested hadn't been returned which made me wait a long time.

ANTHONY B. 
Rating:
3.0

I had purchased the equipment but never received it.

Michelle J. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

nesa B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  Overall Experience 
Rating:
5.0

The gentleman at the front desk on Sunday 10/10/2021 I hate I can't remember his name but his customer service was outstanding. Kudos

MICHAEL K.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business

Chris J.  |  First Impressions 
Rating:
5.0

Great to have competent reps assisting you.

LARRY C. 
Rating:
5.0

The manager that helped me was extremely help and and went out of his way to make sure I was taken care of and is a great asset to your company . I was amazed with how helpful he was I am very impressed with his helpfulness!!

CHRISTOPHER ALEN J. 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY H. 
Rating:
3.0

I will not be recommending U-Haul to anyone. You all need to improve your communication overall. Call customers ahead of their reservations to confirm all equipment is ready and available.

FRED D. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
1.0

Took $100 and didn't refund my deposit truck ran raggedy

NEAJA R. 
Rating:
4.0

The staff was friendly and helpful. The oil light kept coming on in the truck, but it didn't translate to the gauges so it was probably nothing... just annoying.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

DA'NAI B. 
Rating:
4.0

Customer did not leave a comment.

Roger W. 
Rating:
3.0

Customer did not leave a comment.

TAYLAR M. 
Rating:
3.0

Truck wasn't there when scheduled.

Michael S. 
Rating:
4.0

I'm dissatisfied with paying extra money for fuel when I felt like $5.00 of gas for my 4 miles was more than enough. Trying to add gas back to the 1/4 tanks etc makes it to difficult. They need to be on full tanks so when returned the will be easier to read. I asked for a $19.95 truck-was given a $29.95 truck. I turned back around when I noticed the cost and was told because I didn't have a reservation and was given what was available???? Less than 1hour rental and 4 miles almost $80.00. Do I need bring a fuel receipt????

WANDA S. 
Rating:
5.0

More staff members to to help get customers processed in and out and insure the equipment is clean and ready for the next customer.

ANNETTE D. 
Rating:
5.0

Just what you did for me. Nice clean equipment and excellent customer service. Thank you, Ryan Bartee

EDWENA R. 
Rating:
3.0

Better truck cleaning needed. Customer service need to improve. I have used this location for years. Will not use again if i can help it.

Erin A. 
Rating:
3.0

I reserved a truck a week in advance. When I arrived , no trick . The employee found one available in Cullman . Then he located a smaller truck at this location . The employee at Carson Road was smug and didn't care . I paid a man to help me move my property . He got 2 1/2 hours pay just waiting on a truck . If I ever need a moving truck again , I will go elsewhere

Jimmy J. 
Rating:
1.0

I spoke with TWOn u-haul employees -- the call service employee told me since I could not rent the truck for an additional day that I could return the truck up to 2.5 hours late with no charge -- when my grandson returned with the invoice -- I called the Centerpoint office and spoke with a female employee and told her my receipt showed TWO days rental and that was not correct -- she told me it showed only 1 day charge -- I attempted to go over the receipt with her and she insisted it was only ONE DAY -- I WAS CHARGED FOR TWO DAYS -- I returned the truck n1.5 hours late -- after being told I WOULD NOT BE CHARGED --

ANGELA N. 
Rating:
3.0

I was charged TWICE and its been a struggle getting my money back

FRANCESCA C. 
Rating:
5.0

The staff at this location are always kind, courteous, and very friendly. I would certainly recommend this location to my family and friends.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

JAZLYNE M. 
Rating:
5.0

Customer did not leave a comment.

bradley D. 
Rating:
5.0

Customer did not leave a comment.

JEANELL S. 
Rating:
5.0

Staff was knowledgeable and thorough

Benjamin S. 
Rating:
3.0

no senior discount not avaiable unlimited because first time iam widow ?I drive to rent pick up truck

LISA P. 
Rating:
3.0

Wait time.

LATONYA A. 
Rating:
2.0

Ants were in the cargo. I did not discover this until too late to accomplish my errand. When I returned the van, I was not offered any redemption.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON W. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE B. 
Rating:
5.0

Customer did not leave a comment.

Katrisa C. 
Rating:
4.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDI C. 
Rating:
1.0

I was assaulted in your store by one of your employees. No one has contacted me in regards to what happened

RACHEL T. 
Rating:
3.0

Customer did not leave a comment.

Jeremy J. 
Rating:
1.0

The customer service lady at the Centerpoint, Al is always mean with a bad attitude. Plus the truck broke down on us No Oil In The Motor!!!! I was trying to talk to her nice; but she kept with her dry attitude. Never apologize for the truck breaking down. The only thing she said You Got Moved Didn't You!!!!!

CONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Tia S. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Nothing

Tony N. 
Rating:
5.0

Nothing. Staff was great and truck exceeded my expectations!

WENDY W. 
Rating:
4.0

Customer did not leave a comment.

ROSALYN E. 
Rating:
5.0

Very professional and courtesy

DEBORAH J. 
Rating:
5.0

Customer did not leave a comment.

Kenyatta P. 
Rating:
4.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

The 2 people working was really really nice

CATHLEEN C. 
Rating:
4.0

The staff at the store was great. They always explain what I need to do on returning the equipment. Thanks! My only problem this time was the truck itself. The steering wheel was so far out of alignment that it blocked my view of all the gauges when driving.

Cory N. 
Rating:
3.0

Customer did not leave a comment.

LATERRICA G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  First Impressions 
Rating:
5.0

The representative was very friendly and I was very comfortable with the service.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Serve a cold beverage. I had just moved a 26' truck with 110 heat index. I was hot!

GREGORY O. 
Rating:
2.0

Initially this location refused a refund my money after explaining my unique situation. I advised them that I'd spoken to a representative on the phone initially but they still refused to assist. Only after verifying my unique situation and waiting over an hour, they helped. I appreciate the support but the customer service was negligible.

MICHAEL M. 
Rating:
5.0

The staff was friendly, courteous and efficient. I'd recommend this location to anyone needing to rent from UHaul.

RICHARD P. 
Rating:
1.0

When I picked up the truck it was dirty in the back and had not been swept out. We were told that we would get a 10 or $15 credit for having to clean it out ourselves when we get home last night. Return the truck today and had a horrible experience with the girl at the counter, attitude problem! She barely spoke at all and tried to charge me $192 more than she should have because she wasn't paying attention to the mileage on the U-Haul.

Milla B. 
Rating:
5.0

No suggestions

Eddie C. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Trina K. 
Rating:
1.0

Did not check files to show pads weee never there charged for them had to call to get a receipt to see bogus charged

REJEANA L. 
Rating:
5.0

Great service

WILLIE L. 
Rating:
5.0

Customer did not leave a comment.

LOUISE P. 
Rating:
1.0

After we waited 2 hours after our scheduled pickup time we were informed we wouldn't get the 2 hours back for free. We originally had it scheduled for 9am-7pm; got the truck at 11am and were told we could have it another day for an additional $20. My fiance and I got done moving everything by 6:45pm (15 minutes before closing/our scheduled return time) but we were 35 minutes away from the return site. After I requested the extra day for an additional $20 like we were told/quoted it was then brought to our attention that another family was expecting the truck the next day and we were told over the phone it would be expected to pay an additional rental fee much greater than the originally quoted $20. Due to the inconvenience of having to wait and being told two separate fees for adding rental time... I give our experience a 1 star rating.

Merridth C. 
Rating:
5.0

Customer did not leave a comment.

Dominique W. 
Rating:
5.0

No comments

Rocio V. 
Rating:
1.0

My truck was not available. I had to wait 3 hours

LASHONDA C. 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  First Impressions 
Rating:
4.0

The young lady was very helpful

ARTHUR B.  |  First Impressions 
Rating:
5.0

Thank you

DARRYL G.  |  First Impressions 
No reviews have been submitted for this location.

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