El cliente no dejó un comentario.Jay C.
Customer Reviews for U-Haul Moving & Storage at Center Point
Birmingham, AL 35215
(Next door to O'Reiley's)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Clean the truck.Ward D.
El cliente no dejó un comentario.Lacrystal M.
El cliente no dejó un comentario.Gedone P.
I originally reserved a truck at a location 15 minutes away from my apartment; however, the previous truck user would not be able to return the truck on time. I was moved to the center point location 30 minutes away from my apartment the night before my move. This only occurred after I called for an update, since no one from U-Haul reached out to me about my original truck. Furthermore, I asked if they could cover the extra mileage due to the inconvenience and time consumption to travel to the new location They said no sighting that since I was "renting from them" I would have to pay for the extra mileage and return the truck to its original location only. Otherwise, I could pay a fee of $200 to drop it off anywhere. I find this to be very bad service as well as time consuming to a customer who had reserved over a month ago. The lack of communication also did not better the rapport of the company. I will look for different service the next time I move.Thenghoua Y.
Fast and friendly service, will recommend this location to my circle of friends.CURTIS S.
The girls working there are always nice and friendly.Michael S.
Customer service needs improvement but overall I'd rent again. Especially if the manager is still in charge of cleaning. Cause she cleaned my van so darn good!Kenneth T.
Great experienceYvonne S.
El cliente no dejó un comentario.Alelia K.
El cliente no dejó un comentario.Alberta D.
Truck had new tires which was great. A 3 hour job turned into 7 hours because the battery died. I was in an awkward location had trouble getting a jumpstart. Stopped to put gas in before I dropped it off and gas stations were closed or sketchy. Drove 10 minutes out of the way to find a gas station.. Got home at 2:45 in the AM.Jeffree W.
El cliente no dejó un comentario.Brett H.
The General manager and all the store employees where on pointDaryl F.
My storage unit was already damaged when I moved in so I hope you won’t charge me for damages I have pictures, but it good my experience was goodDeborah h. | Overall Experience
Very helpfulCARL W.
The manager Vivian was really really niceCathy C.
El cliente no dejó un comentario.LEE J.
El cliente no dejó un comentario.Michael C.
Some of the workers suxDavid P. | Overall Experience
This place is always good to me.Jacob B.
Everything is goodMilton F.
El cliente no dejó un comentario.Darlene C.
El cliente no dejó un comentario.Bob D.
El cliente no dejó un comentario.Amara C. | Overall Experience
Service was awesome. System has evolved since I used you guys last. The two ladies Tamesha and Vivian(I think) were very helpful and courteous about explaining and asking the right questions to take care of me. KudosJeffree W.
El cliente no dejó un comentario.william B.
El cliente no dejó un comentario.Sam G.
El cliente no dejó un comentario.Vincent M.
The worker's were very helpful and friendly .DEBORAH B.
El cliente no dejó un comentario.Shawntae W.
Explain about reserving online, because there are no trucks available onsite.LaKenya C.
El cliente no dejó un comentario.Brett H.
Daniel Huffman , is a rock star He juggled 4 customers at one time. U-haul need more young men like him.Rick V.
Extraordinario servicio al clienteCedriquez R.
I was extremely pleased by the service I received. My sales lady was friendly, competent, professional, and helpful. 10/10 will return for all of my future needs.MICHAEL N.
Vivian is very professional and sweet.Anffinee T.
El cliente no dejó un comentario.SANDRA M.
I ended up at this location which is 40 miles from my home because U-Haul greatly messed up my reservation. I will never use U-Haul again.Daniel O.
To keep things safe and respect no need take in thing out with out the one is renting from. People keep camera some one that. Make sure people don't put hands on other people thingRene d. | Overall Experience
El cliente no dejó un comentario.NESA D. | Overall Experience
Truck cab was very clean. Well done.MATTHEW H.
El cliente no dejó un comentario.Veronica Y.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Kaniah D.
Convenient, courteous, gave me options and good advice, equipment available and priced rightBilly D.
We rented a trailer. I had scheduled an appointment online and paid over $400 to have a towing hitch installed, but the staff told me they could not install it on that day, or any day that worked for me. When I called the 800 service number, UHaul was apologetic and refunded the money quickly. When I went to return the trailer, I stood near the counter as two customers were being helped. I waited 25 minutes before the staff acknowledged that I was there. It would have been a more pleasant wait if one of the employees would have said, â€œGood Morning - are you here to rent, or are you returning equipment? We will be with you as soon as we can,â€ rather than ignoring the fact that someone else had come in to do business. If I had arrived to rent, and not return equipment already attached to my truck, I would have left and taken my business elsewhere. Sadly, the Center Point location is understaffed, and the current staff is not well trained in customer service. I will not use this location again.Julie J.
El cliente no dejó un comentario.Julio M.
Pick up location was great. Uhaul employees was courteous and helpful.Brian S.
Better customer service. Dropped truck off at required time but showed that I dropped 2 hrs late. Was charged for an extra day. If I could do it over would not have used UHaul!Kevin B.
It took forever to check in. Nobody told me I had to upload pictures of damages to the truck!Leigh T.
Inadequate staffing so the lines and wait was more than an hour. The customer service was nice.SEQUENTHIA H.
Manage was really niceDomonique W.
El cliente no dejó un comentario.Janice B.
At drop off and pickup the employees were lazy. At drop off I asked the receptionist to place the uhaul on my name and take it out my daughters name and she refused to do it stating it's to much paperwork. Then at drop off the guy refused to do me a paper receipt stating he had to calculate everything thing I told him I'll wait especially since no one was there and got extremely upset saying It'll take him 25 minutes. Terrible customer service just terribleDextiny K.
El cliente no dejó un comentario.TERRY S.
Customer service and cleanliness of the vehicles. Smelled like smokeJermaine H.
El cliente no dejó un comentario.steve M.
El cliente no dejó un comentario.Tara P. | First Impressions
El cliente no dejó un comentario.DUSTIN L.
El cliente no dejó un comentario.Katherine S.
Center Point was awesome. They were dealt a bad hand by corporate and went out of their way to serve the customer. Uhaul can learn a thing or two from this location.David O.
Have 2 workers there on weekendsTeresa M.
The vehicle had a saying suspension issue, the box on the back leaked to a point that every box that was on the floor was ruined, along with the driver's door seal was nearly off allowing water to flow in the door. Explained to the man taking the truck in and he didn't seem to care. Then charged me $30 for an 1/8 tank of gas.James S.
El cliente no dejó un comentario.Vincent S.
El cliente no dejó un comentario.Cordell H.
It was clean but the truck is oldCathy C.
El cliente no dejó un comentario.margett R.
Overcharge meEDWARD T.
I think her name was Ashley. She was very professional, and able to answer my questions and concerns had. She greeted me upon walking in. I was stressed and tired she eased my anxiousness.Connie H. | First Impressions
El cliente no dejó un comentario.DONNA T.
Wrong size given and hitch got stuck on return and spent over an hour getting it off, drove over 5 hours round trip and couldn't use too small for what I was told would workPaul H.
El cliente no dejó un comentario.Carol D.
My u haul truck was in bad shape brakes we’re bad front tire was shaky front end need an alignment done front tires we’re bald, all that was an hazardous for any driver I feel as tho I need to be reimbursed not a satisfied customer it was to many unsafe hazards.Felesha B. | Online Move In
make sure the equipments is well maintain for moving parts. Like the tow dolly strap and rachets parts are lubricate for free movementPATRICKDENNIS N.
El cliente no dejó un comentario.Twila W.
Our customer service representative was awesome and extremely helpful.ATWAUL W.
El cliente no dejó un comentario.Suzanne G.
El cliente no dejó un comentario.Cameron H.
Just keep doing what you do! Great customer service!Dewayne W.
El cliente no dejó un comentario.Alexandra M.
We were given a combination to a lock box to retrieve the key to the truck. The lock on it was rusted. We had a very difficult time opening it, costing us time. A very friendly employee finally came and was able to open the lock box.Andrew M.
I had property damage due to a leak in my unit after a heavy rain, was compensated but not to the fullest of the damage.Vincent L. | Overall Experience
El cliente no dejó un comentario.Rodney H.
El cliente no dejó un comentario.Suzanne G.
El cliente no dejó un comentario.Latricia H.
El cliente no dejó un comentario.Myra P. | Overall Experience
My experience with this location was very pleasant, but my over all experience was not good with the pick up location to my reservation for my storage unit.Erica S. | First Impressions
Train employees, clean trucks and other equipment,train employeesEric S.
more employeesKarla R.
El cliente no dejó un comentario.NESA D. | First Impressions
El cliente no dejó un comentario.Suzanne G.
We were exhausted from moving and the young man checked us in quickly and so pleasantly! Servicio al cliente de excelencia.Dawn B.
I was charged for items that I didn't use. Only used the truck no equipmentDiana N.
I am able to provide really positive feedback on the origination location because they saved me from your online experience. I did the online process and was planning to show up and use the app to get the vehicle. I scheduled the pickup for 3:00, but couldn't get there until 4:15. When I went to use the app, my reservation had been cancelled. I received no notifications or phone calls. The online process was a disaster.Dwight J.
El cliente no dejó un comentario.Richard L.
The staff was very understanding of my situation and Daniel helped with the hitching device. Management was awesome! Making sure I had everything!LATITSHA R.
I was sent a email stating that I owed late fees after I had already moved been moved out for two weeks !COREY F. | Overall Experience
El cliente no dejó un comentario.Kiera C. | First Impressions
I was overcharged and I had a very bad experience customer wasn't pleasantTasha M.
Truck rode so ruff. I understand the trucks are going across the world but some trucks feel like they need a front in alignment thought I was about to flip over while driving on the highway. Note I don't drive more then 5mph over the speed limit.Alondra W.
El cliente no dejó un comentario.Julius T.
El cliente no dejó un comentario.DUSTIN L.
The lady that checked me in was awesome her name was Ashley .I had to get an extension on my rental and every thing was fine the next morning a different lady had called me threating me saying she was gonna report the truck stolen and was very hateful then hung the phone up on me .I returned the truck when I still had 12 hour remaining on it and was charged a whole day I had extra gas in the truck and did not go over my miles .I was suppose to have gotten a smaller truck but the lady said they didn't have any available .so I saw several trucks in the parking lot that they got transported there .hua.so here I am with out a truck and my furniture not being able to move so I had to pay somebody to move it .when I should have had the truck for 12 more hours and got charged a whole day.one of the employees was a bad representative and ugly to her customers which I was a paying customer she was way out of professional customer service skills .she did not help me one bite didn't care if I had a truck or not I was expecting to bring the big truck back and get a smaller one .it was aweful because I didn't have a way of going or nobody to pick me up and my furniture was not moved in a timely matter like it was suppose to have been so I had to pay late fees to get my belongings.Nicole B.
El cliente no dejó un comentario.josulyn K.
El cliente no dejó un comentario.Tajmah M.
I was charged a gas fee After putting gas into the truckJonathan D.
El cliente no dejó un comentario.Darrell G.
The customer service was great!EraNisha K.
No commentLisa C.
Employees need to provide my information!!!!!!!!RODNEY M.
El cliente no dejó un comentario.Ashley L.
El cliente no dejó un comentario.Alisha D. | First Impressions
El cliente no dejó un comentario.BYRON F. | Overall Experience
El cliente no dejó un comentario.CHARISSE M. | First Impressions
Very informative and helpful, UHAUL is well represented at this location.Gerald M. | First Impressions
She was very helpful and patient with me. I couldn't have asked for a better person to help me. I was trying to rush and she kept telling me to slow down. I appreciate the kindness of this young lady!!!Retha G. | First Impressions
The website gave erroneous information. I chose a storage unit that was accessible from the street and the location does not offer those units in the size i needed contrary to what the website stated when i reserved it. The elevator system wasted a lot of time because someone had to always run up the stairs to ride the elevator back down to make it available for useLEATRICE P. | First Impressions
Ashley and Daniel were great!Laquesha W. | First Impressions
No commentsPARIS J. | Overall Experience
Wow, can't say how happy I was with the service I received at this location. As soon as I walked through the doors Daniel and Nathan were there to greet me at the door. What a truly amazing staff they have here! Nathan immediately had me set up and ready to unload my belongings and was communicated the process clearly along the way. Thanks Daniel and Nathan for making a post mid life crisis newly divorced gold-digger magnet feel like the grass was actually still fkn green on my side. Here's to an inclusive equitable future for all and for all right fkn now!!!! Vote for Brandon I will stand up for all people as an Ally I do it for the culture and actual growth Pure Vida let's goooooooooobrandon p. | Overall Experience
El cliente no dejó un comentario.AKINGBILE O. | Overall Experience
El cliente no dejó un comentario.LAKESHA J. | First Impressions
El cliente no dejó un comentario.Michelle T. | Overall Experience
El cliente no dejó un comentario.brandon p. | First Impressions
El cliente no dejó un comentario.Sheletha W. | First Impressions
Great job everyonechiquetta p. | Overall Experience
Helped me so much over all. Best team I seen. Thank all of you for being my familyBRANDY H. | Overall Experience
Staff went above and beyond to make sure we were accommodatedChris J. | Overall Experience
the manager was greatCATHLEEN C. | First Impressions
El cliente no dejó un comentario.Joanna C. | First Impressions
El cliente no dejó un comentario.Vanessa S. | Overall Experience
The gentleman at the front desk on Sunday 10/10/2021 I hate I can't remember his name but his customer service was outstanding. KudosMICHAEL K. | First Impressions
The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your businessChris J. | First Impressions
El cliente no dejó un comentario.Christopher G. | Overall Experience
El cliente no dejó un comentario.Vincent L. | First Impressions
El cliente no dejó un comentario.Vanessa S. | First Impressions
El cliente no dejó un comentario.Sandra G. | Overall Experience
U-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton'sARCHIBALD S. | Overall Experience
Things to put in my storage they wanted me to get it out it's very very but bad management they're very badRodney B. | Overall Experience
El cliente no dejó un comentario.Natasha B. | Overall Experience
El cliente no dejó un comentario.Myra P. | First Impressions
El cliente no dejó un comentario.EDITH H. | Overall Experience
The young lady was very helpfulARTHUR B. | First Impressions
My things came out of the storage unit covered in bugsEthan D. | Overall Experience
Used the Centerpoint facility to store mom's things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommendJeff S. | Overall Experience
El cliente no dejó un comentario.LEONA B. | Overall Experience
GraciasDARRYL G. | First Impressions
The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. Patricia H. | Overall Experience
El cliente no dejó un comentario.Lavetta H. | Overall Experience
I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.Harold E. | Overall Experience
Staff friendly and responsive to any questions.Floyd A. | First Impressions
El cliente no dejó un comentario.JAMES R. | Overall Experience
El cliente no dejó un comentario.Lavetta H. | First Impressions
El cliente no dejó un comentario.Valencia M. | First Impressions
Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.Juanita C. | Overall Experience
The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your helpKatrina W. | First Impressions
This is not Carrie please look at the email address againCarrie C. | First Impressions
N/aAMY B. | First Impressions
Staff not really helpfulRaheim T. | Overall Experience
I would have loved to have my own key and access to my storage. That was inconvenient to me.sharon b. | Overall Experience
I like The Employees Attitudes!!!!!whearlee c. | First Impressions
All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.Levorica S. | Overall Experience
Everything was excellent and very professional.Kenneth C. | Overall Experience
ExcelenteWyceithia H. | First Impressions
Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed acwilliam c. | Overall Experience
N/CPam B. | Overall Experience
The staff went above and beyond. Thankstamika j. | Overall Experience
My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insuranceSharron B. | Overall Experience
James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.Latisha L. | Overall Experience
If I should need to move again, I will certainly use U Haul.Joseph F. | Overall Experience
I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should've moved me or said none availableCurtisha R. | Reservación
The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.shontae s. | Overall Experience
Great experience!!Phadra R. | Overall Experience
Excellent customer servicePhadra R. | Reservación
N/aburnells t. | Overall Experience
Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.Jennifer S. | Reservación
N/CAndrew C. | Reservación
N/CShirley G. | Overall Experience
Great customer service. Great guysCarmen F. | Overall Experience
I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)tonia w. | Overall Experience
Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.WAYLON M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!