Customer Reviews for U-Haul Moving & Storage at Center Point

Rating:

4.0

I'll recommend you when I get the $30(+/-) I was told I would get back after following the rules of the rental. Tank full. Within miles said. Returned same day before close. All was a good experience except not getting my money. Maybe someone will get it to me very, very soon.

Rating:

5.0

NA

Rating:

5.0

The drop off location was excellent. The customer service was spot on when I arrived.

Rating:

1.0

Customer service at this store needs to be more aware of their truck rentals. I was over charged for mileage because of some other customer mistake.

Rating:

3.0

It was hard to get help and had to go back a 2nd time to be checked out the manager was friendly and knowledge but the facility is way understaffed.

Rating:

5.0

If you want my feedback then have an officer of UHaul call me. Thank you. Michael

Rating:

1.0

After having a zero balance and no secondary lock on my unit, my storage was put up for auction. No one tried to contact me regarding the matter.

Rating:

5.0

Vivian helped us so much last night. Answered all our questions and was very nice.

Rating:

4.0

Great customer service and support.

Rating:

3.0

Information not given regarding past return time of uhaul rental

Rating:

3.0

The transmission was slipping in the 26inch truck I rented, I told the manager and of course she said it was nothing wrong with it. That was very dangerous but luckily I made it back, I feel like I could have had something taken off for the inconvenience but they didn't. Next time I would use another company

Rating:

5.0

The rep was everything, she was a 1 man show, literally doin it all. And had a great attitude. Her supervisor needs to give her a raise. We had a great visit

Rating:

5.0

The employees were nice and helpful. The online process was easy.

Rating:

1.0

Be professional. Accept the rate that' was made by their customer service instead of changing the price at pickup. No personal calls while checking customers in or out.

Rating:

5.0

Great service! The manager went above and beyond to make a smooth transaction. Thank you!

Rating:

5.0

The young lady was very helpful at that location. she went above and beyond for customer service.

Rating:

5.0

Fast and courteous. No issues with truck and communication was excellent.

Rating:

1.0

I experienced major issues with the U-Haul Center Point location: 1. I ordered the hitch installation on Saturday Sept 23 for a Wednesday the 27th installation. I called the Center Point location on Monday to reschedule for Thursday but could not reach them by phone after many attempts. I called the 1-800 number and spoke to three different service representatives and I was ultimately told that the hitch would not arrive at the install location until after I was to depart with the trailer for the scheduled move. So I ordered a hitch and paid the shipping charge of $35 for 2-day delivery to ensure that it arrived for a Thursday install. It turns out that the parts did arrive at the location for the Wednesday install but I had already spent $322.90 on parts. U-Haul needs to reimburse me for this cost and I will deliver the hitch to my local U-Haul center in Huntsville AL. 2. The hitch installation took all day. When I arrived at my destination 1700 miles away, the wires were sagging below the vehicle and almost touching the ground. I had to take the vehicle to the Sun City AZ location and wait two hours for them to get to it. That location had to totally re-wire as if it was a new installation due to the wires not being secured properly above the exhaust, the ground was taped to the vehicle instead of fastened, and no safety fuse had been installed. Secondly, I received a warning ticket from a Texas state trooper for trailer taillights not working. U-Haul Center Point put me on the road with damaged wiring on the trailer harness.

Rating:

4.0

Everything was good very good service

Rating:

2.0

We found out 10 minutes before our pick up that we were not able to get the truck we reserved (15ft) and would have to take a 26 footer. Upon arrival the young lady working the counter was more concerned with personal call on her cell phone than assisting us. We then learned that there were no hand trucks available, “because they were all stolen”, which forced me to purchase a set of hand trucks from the store because otherwise we would not be able to get the moving completed. Last we arrived at the truck to find that the trailer had not been cleaned, the cab had a rotten smell, and there were actually a set of hand trucks in the truck. All In all it shouldn't be so much work to reserve a truck and accessories and have to worry about whether it will be available at pick up. Our next time in need will more than likely result in a trip to Metro.

Rating:

5.0

Fast and courteous. I see no problems to work on

Rating:

5.0

Nothing

Rating:

4.0

It was all good

Rating:

5.0

Shay was great!

Rating:

5.0

Thank you very much for excellent customer service. You are the best.❤️

Rating:

5.0

The return was quick and professional, and the employees were friendly.

Rating:

5.0

Hire more people so one person won't have to try to do everything it take too long to get what you need.

Rating:

3.0

Roaches were in my belongings and it leaked inside

Rating:

1.0

They never checked in our rentals and then started calling 2 days later to tell us we were going to be charged because it wasn't returned. The crazy thing is that the dollies they called about weren't on the lot because they had already rented them out again!!! They didn't want to fix their mistake and didn't want to help resolve anything. They did not care even a little even though it was completely their mistake. I will never go here again and I will tell everyone I know to stay away from this location.

Rating:

5.0

Great customer service !

Rating:

1.0

Be fair and do what you said and not change the price when someone leaves

Rating:

5.0

Nothing needs to change customer service was Simply Amazing I will make sure to always use this location and I'm telling my family and friends as well

Rating:

5.0

Great work you guys

Rating:

5.0

Nothing to improve on, everything was awesome. The attendants were very nice and made it their priority to treat customers with kindness and respect.

Rating:

5.0

We all know moving sucks. And it was going to be over 100* that day. The guys were so polite and got me out quickly. Very good customer service. Very good.

Rating:

5.0

The staff was amazing! They worked with us on everything from the delivery time to helping us set up a storage unit!

Rating:

1.0

My storage has water leak. I reported it and the rep said they will take care of it. When I came to get my things out, they smelled like mildew and it was mold because of the water leaking in there. I’m very disappointed because I had a lot of personal things in there. I did have insurance and filled a claim but haven’t heard from them yet.

Rating:

4.0

The guys at this uhaul were very friendly and helpful, I would absolutly recommend this location They went above and beyond

Rating:

3.0

Make sure that when a trailer is returned one way that the renter has a place to drop the the trailer off without any problems, like I had when I had to drop off the trailer.

Rating:

5.0

Dollies!! Adam was courteous helpful and knew his job.. the truck I was picking up was late getting back and I was livid .. Adam calmed my nerves and made everything right.. I was moving by myself so my sofa was on a truck one of the young men helped me move it to the next vehicle.. I hate I don't know his name but o appreciate him so much !! We need more young men like him.. Every worker I ran into at this location was extremely respectful.. THANKS SO MUCH!!

Rating:

3.0

Again explain to the customer milage usage for a uhaul that's being rented for the entire day that they only get 30 miles of actual use...

Rating:

4.0

I came in on Sunday after traveling from Moody to secure a rental with the center point location and there was only ONE person maintaining the entire store. It was unacceptable. The poor young man was running around securing equipment, attaching trailers, talking to customers on the phone, checking out reserved equipment and checking in returned equipment. He did a great job but management should be ashamed for only having one person on the desk during weekend peak hours. The overall customer service was great. The management and scheduling issues should be addressed.

Rating:

1.0

The poor rating isn't enough, it was awful. Service provided by the lady at the counter was terrible. She was rude and had an unfriendly attitude during the transaction. The gas light was on when we got in it and had 50 miles to empty. Upon return they wanted us to put more gas than what it had upon pickup. The gas was returned with the required 1/4 tank but this location decided to charge $30 plus dollars and $17 more dollars on top of that. This has been a tragic experience and will never use your company again and definitely not that location. I give this a 0 out of 5! Needs to be reported to Better Business Bureau immediately. Top notch price gouging and rude service!

Rating:

3.0

Fast east service Employee's was nice..The truck smelled so bad omggg I had to open the back gate and let it air out before I used it..then there was trash everywhere in the front no one cleaned that truck prior to my visit annnnd lastly I still haven't received my funds back I turned the truck in Monday night

Rating:

2.0

I scheduled the appoinment on line but the Center Point but my hitch was not installed in the during the appointment time because, according to the manager, the person who installs the hitches was not working that day. The manager tried to install the hitch but it was bent and did not install correctly. I had to come back the next day to get it installed. Also, I noticed a week after the installation, that my bumper was messed up.

Rating:

5.0

The staff is always amazing at this location.

Rating:

2.0

There was always trash everywhere and no where to put it.

Rating:

4.0

Send me an email to let me know do I suppose to receive any money back apon my returning the truck back as agreed. If so, I haven't received it.

Rating:

5.0

We always rent from the Centerpoint, AL UHAUL! They are consistently great!

Rating:

4.0

There were a few evening times when I needed access and had to wait to the following day due to access hours

Rating:

5.0

no improve need

Rating:

5.0

We used the Center Point Parkway U-haul storage location. I forgot to get the names of the two guys who worked there but they make the experience so easy. Both were so nice and they were the Best part of the process!

Rating:

5.0

Nothing everything was great from the customer service to the equipment.

Rating:

1.0

Not friendly, failed to keep appointment, not flexible, ultimatum”leave the vehicle and they would get to it when they could.” Attendant said he was the installer but he couldn't start until the manager arrived because she was the only one certified. I left and had the install done elsewhere.

Rating:

5.0

Fix the online 24 hr pickup system. It messed up and I had to wait for them to open to be able to pickup the truck.

Rating:

5.0

No suggestions at this time.

Rating:

5.0

The on issues was the price.

Rating:

3.0

The only issue I had was my unit was auctioned and I reached out to get in touch with the person who purchased the unit because I lost my photos and journals and they were irreplaceable. The staff attempted once to reach them and left it at that. That’s been the worse part

Rating:

2.0

I moved out on May 5th to be called May 10th to ask when and if I moved after calling with move out date to be noted on the account May 1st and spoke to associates from May 1st to the 5th as they watched me move everything out. They over charged me for fees on my account on 2 occassions and left me owing a balance that I'm not entitles to pay at all.

Rating:

4.0

Better signage in the parking area directing cars to the internal storage are needed

Rating:

5.0

Easy and simple storage

Rating:

2.0

I have been a customer of Uhaul for over 20 years I all ways felt comfortable with the pricing until I relocated to Alabama. Out of 20 years I have been a customer I have never paid over a $100 for a storage, maybe $75 or less. But never $150 which is way too much.

Rating:

3.0

I was dissatisfied with mold spots on upholstery sofa, loveseat and chair. I had to have them clean. But God is so good. TM

Rating:

5.0

The Manager and the Clerk were great explained everything for after hours return and they both were very helpful and courteous

Rating:

2.0

The cashier very not well trained.

Rating:

5.0

Even while training the Manager was kind helpful and in good Spirits &I had a hard day so thanks ma’am enjoy your day off you deserve it

Rating:

1.0

Went to return uhaul and place my belongings in storage, there were two employees present in which neither could help assist in my return of my uhaul or my storage unit. Waited for the manager who was on a store run for supplies for about 45 minutes to an hour, in which she returned with candy. My family and I were very inconvenienced. Not only that but one of the employees present stated that the manager tends to make runs or errands frequently during store hours. I would not recommend this store to anyone on a time crunch!

Rating:

4.0

Pleased with the service.

Rating:

4.0

My storage unit was already damaged when I moved in so I hope you won’t charge me for damages I have pictures, but it good my experience was good

Rating:

3.0

Some of the workers sux

Rating:

3.0

To keep things safe and respect no need take in thing out with out the one is renting from. People keep camera some one that. Make sure people don't put hands on other people thing

Rating:

5.0

I think her name was Ashley. She was very professional, and able to answer my questions and concerns had. She greeted me upon walking in. I was stressed and tired she eased my anxiousness.

Rating:

1.0

My u haul truck was in bad shape brakes we’re bad front tire was shaky front end need an alignment done front tires we’re bald, all that was an hazardous for any driver I feel as tho I need to be reimbursed not a satisfied customer it was to many unsafe hazards.

Rating:

5.0

I had property damage due to a leak in my unit after a heavy rain, was compensated but not to the fullest of the damage.

Rating:

5.0

My experience with this location was very pleasant, but my over all experience was not good with the pick up location to my reservation for my storage unit.

Rating:

3.0

I was sent a email stating that I owed late fees after I had already moved been moved out for two weeks !

Rating:

5.0

Very informative and helpful, UHAUL is well represented at this location.

Rating:

5.0

She was very helpful and patient with me. I couldn’t have asked for a better person to help me. I was trying to rush and she kept telling me to slow down. I appreciate the kindness of this young lady!!!

Rating:

4.0

The website gave erroneous information. I chose a storage unit that was accessible from the street and the location does not offer those units in the size i needed contrary to what the website stated when i reserved it. The elevator system wasted a lot of time because someone had to always run up the stairs to ride the elevator back down to make it available for use

Rating:

5.0

Ashley and Daniel were great!

Rating:

5.0

No comments

Rating:

5.0

Wow, can’t say how happy I was with the service I received at this location. As soon as I walked through the doors Daniel and Nathan were there to greet me at the door. What a truly amazing staff they have here! Nathan immediately had me set up and ready to unload my belongings and was communicated the process clearly along the way. Thanks Daniel and Nathan for making a post mid life crisis newly divorced gold-digger magnet feel like the grass was actually still fkn green on my side. Here’s to an inclusive equitable future for all and for all right fkn now!!!! Vote for Brandon I will stand up for all people as an Ally I do it for the culture and actual growth Pure Vida let’s goooooooooo

Rating:

5.0

Great job everyone

Rating:

3.0

Helped me so much over all. Best team I seen. Thank all of you for being my family

Rating:

5.0

Staff went above and beyond to make sure we were accommodated

Rating:

4.0

the manager was great

Rating:

5.0

The gentleman at the front desk on Sunday 10/10/2021 I hate I can’t remember his name but his customer service was outstanding. Kudos

Rating:

5.0

The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business

Rating:

5.0

U-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton's

Rating:

1.0

Things to put in my storage they wanted me to get it out it's very very but bad management they're very bad

Rating:

4.0

The young lady was very helpful

Rating:

3.0

My things came out of the storage unit covered in bugs

Rating:

5.0

Used the Centerpoint facility to store mom’s things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend

Rating:

5.0

Thank you

Rating:

4.0

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 🙂

Rating:

5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Rating:

5.0

Staff friendly and responsive to any questions.

Rating:

1.0

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Rating:

5.0

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Rating:

1.0

This is not Carrie please look at the email address again

Rating:

5.0

N/a

Rating:

2.0

Staff not really helpful

Rating:

4.0

I would have loved to have my own key and access to my storage. That was inconvenient to me.