Customer Reviews for U-Haul Moving & Storage at Cave Creek

5,893 comentarios

20618 N Cave Creek Rd   Phoenix, AZ 85024
(Cave Creek and the 101)

(602) 765-9600

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(602) 765-9600

20618 N Cave Creek Rd
Phoenix, AZ 85024
(Cave Creek and the 101)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Zipped right in, our agent was very courteous and friendly.

JONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin F.  |  Overall Experience 
Clasificación:
3.0

they did not know services provided they misinformed me.

BRIAN D. 
Clasificación:
5.0

Excellent customer service, much appreciated!

samuel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie Stanley I. 
Clasificación:
5.0

Your employees attitudes and demeanor. They have no customer service skills.

NANCY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

Very Polite and efficient! Clean and Quick!!

Martin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIDHUNKUMAR S. 
Clasificación:
5.0

Keep up the excellent work!

ALDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK F. 
Clasificación:
1.0

Staff was rude and wasn't even wearing their uniforms when I went in. They forwarded their phones to voicemail and they weren't even closed yet. Another store got in touch with them for me. They also didn't apply my husbands employee discount after I asked and she replied with an attitude that she did. Receipt doesn't reflect discount. We rent pretty often but I will never rent from this location again.

NICOLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORTENSIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
3.0

rental was fine until I turned it in and was charged for twice as much mileage as I actually used. when I questioned it he asked if I took picture of the odometer when I picked it up. He said if I had taken a picture he could have adjusted it. Since when is it the customers job to verify these things? Do they not keep accurate records? Customer beware!

WENDY G. 
Clasificación:
5.0

So quick in and out and super kind!

LINDA A. 
Clasificación:
5.0

I rented unit on 11-13-2021 not 11-7-2021

Laurel C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLINTON C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
4.0

Staff was very kind. Truck was clean but wouldn't want to drive it long distance.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

Huge facility clean and easy to get around

Peter B. 
Clasificación:
5.0

The staff was great they help me out to the trailer I had on reserved. I would highly recommended this location for anyone. Thank you for your great service

ALEXANDER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN G. 
Clasificación:
1.0

Not helpful at all. Yes, blame it on the pandemic, I visited this location several times and the interaction with the staff was very unpleasant & they are not helpful at all. I live 5 min away from this location and I'd rather drive to a UHaul in Mesa than patronize this location.

LATARSHA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE E. 
Clasificación:
5.0

I was having a terrible move and they went out of their way to help me in everyway!! Thanks again!!

REX H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WOODROW W. 
Clasificación:
5.0

I used the U-Haul App which made checkout pretty easy. I had to make sure I got all the equipment that I ordered from the clerk but it was way easy.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

Great experience. Highly recommend!

Phillip P.  |  First Impressions 
Clasificación:
5.0

Personnel at this facility were awesome. They greeted me as soon as I arrived. Disconnected the trailer and I was on my way in less than 5 minutes. I told them they were the best part of my experience.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA MARIE R. 
Clasificación:
4.0

A good product; dependable vehicles.

STEPHEN D. 
Clasificación:
5.0

Trailer was broom-clean, but needed to mop it out as still too much dust. Otherwise very good and smooth experience as usual for this location, very well run.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

The girl who attended me was so attentive, wasted no time and she made it so easy for me to get in and out very quickly. I will always come back with that kind of service!

GABRIEL C. 
Clasificación:
5.0

Efficient & friendly!

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANUSZ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M.  |  First Impressions 
Clasificación:
3.0

The truck was terrifyingly loud, bouncy, she rough. I actually pulled over to inspect the tires because I thought one fell off. They tried to charge me extra for fuel even though I refueled it to the line that I received it in. It was a very poor experience

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Emily at this location makes everything a breeze

PETER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO S. 
Clasificación:
5.0

Fast, Friendly service. Excellent equipment. One thing I would point out that would be a benefit to customers renting your trailers with Mercedes (and perhaps other European vehicles). The trailer plug wiring is different on the Mercedes so lights did not work using a regular 7 pin round to 4 pin flat converter. Your tech advised that their store usually has a couple but did not when I was there. As I'd rented a motorcycle trailer which is narrow, my vehicle lights were clearly visible so I felt OK to use it. I went to OReillys to get an converter but they didn't have one, so I used the trailer in less than perfect conditions. I suggest that you have additional converters available, and/or, European converters available for purchase in your store. I would have happily purchased one. Your staff were all very friendly and helpful at pick up and drop off. Thanks, Russ

Russell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEDOUGLASS H. 
Clasificación:
4.0

Very friendly, helpful, knowledgeable. Easy to use and drop off.

KELLY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASA J. 
Clasificación:
5.0

Outstanding and friendly customer service from every employee at the location.

MATTHEW L. 
Clasificación:
5.0

Great service from the people. The only issue I have is that the lock on the storage unit is not working so I was not able to access it when I arrived. That thing needs to be fixed right away! The people there are fantastic but that lock issue is extremely inconvenient.

MARIE R. 
Clasificación:
5.0

The trailer got a flat on the way back and could not see any signs of a puncture once removed. Roadside assistance was fantastic. There was an issues with the app in allowing me to select my exact location. That could have been an issue. I selected a nearby place and luckily the driver saw me.

CHRISTOPHER C. 
Clasificación:
5.0

Keep up the friendly service. You guys did great. Nothing to improve here.

Philip M. 
Clasificación:
5.0

This location is the best I have ever gone they are friendly helpful overall great experience

ANTONIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPHINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON K. 
Clasificación:
5.0

The staff was very helpful, they even told us how to avoid traffic. Even the equipment was very smooth.

REKHA S. 
Clasificación:
1.0

Trailer was not in good condition to be on the road so disappointing it was supposed to be a 45 minute travel it was 3 hours

ADRIAN C. 
Clasificación:
4.0

Great Thanks

KIM T. 
Clasificación:
4.0

El cliente no dejó un comentario.

suzanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L.  |  Overall Experience 
Clasificación:
5.0

This is the best Uhaul location I've ever been to. Their employees are knowledgeable, friendly, and great communicators. Unlike some of the other locations whom I have had issues with frequently.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMEIR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLINE P. 
Clasificación:
5.0

Your staff is outstanding!!!

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY W. 
Clasificación:
5.0

This was a great place to rent a truck! Customer service was awesome!

EYDIE M. 
Clasificación:
5.0

Used this spot many times for short in city hauling, it's perfect

Brian K. 
Clasificación:
1.0

Stop asking for emails some people don't like this and some don't have emails

THOMAS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

Austin was a great representative of your company. Give him a raise.

MICHAEL M. 
Clasificación:
5.0

I have delt with this location many times in the past. Always very helpful and great customer service.

VICKIE W. 
Clasificación:
5.0

*****

JORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

James was most helpful when my wife and I arrived from Chicago. I knew we and our belongings were in good hands. He set us up expeditiously so we could be on our way. Upon retrieving our belongings 4 months later, we needed to rent a truck and check out of our storage unit. Austin was extremely helpful and made us feel like we were the only customers that day!!! Thank you Cave Creek U-Haul!!!

Paul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRYSTAL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS G. 
Clasificación:
5.0

The staff was really nice and professional I would use you services again in the future

Katrina T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS K. 
Clasificación:
5.0

Extremely well organized. All digital checkin and employees well trained in using the digital tools. Fairly new employees took care of me but knew what they were doing. They all were very happy employees and were clearly very happy to be working at U-Haul.

JOHN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Y. 
Clasificación:
4.0

The inside of the truck had some spills and food. Other than that everything was great!

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY A. 
Clasificación:
5.0

Austin and all were Great

DAVID S. 
Clasificación:
5.0

Excellent service from the minute I came in to reserve and pick up the truck to the minute I returned the truck. Attendants were nice and respectful. Thank you UHall!!!

MOHAMAD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S.  |  Overall Experience 
Clasificación:
3.0

Would you recommend this U-Haul storage facility to a friend? Yes, if the friend were rich.

jill w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chris b.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN Y.  |  First Impressions 
Clasificación:
5.0

Super helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!

Thomas L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SKYLER P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia M.  |  Overall Experience 
Clasificación:
5.0

Thanks for making our move easy and convenient!

Michelle P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL P.  |  First Impressions 
Clasificación:
2.0

I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I've also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don't normally leave reviews, but I'm just really frustrated with my experience and that I'm basically being ignored.

Justine H.  |  First Impressions 
Clasificación:
5.0

Austin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.

Taylor R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  First Impressions 
Clasificación:
5.0

James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi

Paul C.  |  First Impressions 
Clasificación:
5.0

This is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around service

Jordan E.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Heidi R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WADE S.  |  First Impressions 
Clasificación:
5.0

Always professional, great staff and always there to help

LYNDAROUX J.  |  First Impressions 
Clasificación:
5.0

The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!

Nathan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elelizabeth f.  |  First Impressions 
Clasificación:
5.0

Good value for the money.

david m.  |  First Impressions 
Clasificación:
5.0

Well lit, very clean. Team at U-Haul exceptional.

Leigh R.  |  Online Move In 
Clasificación:
5.0

Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!

Holly R.  |  First Impressions 
Clasificación:
5.0

I appreciate the help & professionalism provided by Austin & Charlene.

Sandy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  First Impressions 
Clasificación:
5.0

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

Valerie P.  |  First Impressions 
Clasificación:
5.0

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

john g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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