Customer did not leave a comment.Marsha S.
Customer Reviews for U-Haul Moving & Storage at Cave Creek
Phoenix, AZ 85024
(Cave Creek and the 101)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an excellent experience from scheduling through installation.Jaye P.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Laurel C. | Overall Experience
Not a thing! Your staff at this location are truly amazing very friendly and most definitely went the extra mile to ensure I had everything I needed.Darryl B.
Customer did not leave a comment.david k. | Overall Experience
Not much? Friendly staff, fully stocked, smooth checkin/out. Maybe lot is a little crowded but whatever, the equipment was all organized and easy to navigate.Benjamin J.
Customer did not leave a comment.Lonnie L.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.David S.
Young lady at counter was amazing. Gentleman who hooked up trailer did a great job.Joseph B.
Customer did not leave a comment.Brian N.
prompt and friendly serviceThomas K.
Customer did not leave a comment.JANINE B.
Excellent staff very nice and friendly environment. Staff is very much helpful for all the questions / customer needs, I very much impressed and happy.VENKATA Ramesh K. | Overall Experience
Have rented trailer about 5 times now and will continue to do so it really simple and convenient to rent from themVictor L.
Totally happy with your people and installation will be back for trailer rental one way 4/20/24 Thank you Jake Shoen and Noe Jacobo GarciaMichael C.
Fantastic customer serviceLisa S.
Checkout was swift. Truck was clean. Prices on moving supplies were cheaper than big box stores. Convenient location right off 101.Nicholas M.
Veronica helped me get on my way with kindness and respect. She worked with another gentleman that helped me up to a certain point of my contract, then she jumped right in when he needed some support. Great teamwork which was appreciated since I had another truck rental that I needed to pick up at another Uhaul location that was further away.Frank B.
Staff was super knowledgeable and friendly.JENNIFER S.
Staff was efficient polite and helpfulPeter M.
James and sherry provided astounding customer service.Elliott A.
Can you get a light at the exit...took me 30 minutes to be able to get on to Cave Creeknoel K.
Customer did not leave a comment.Sandy H. | Overall Experience
Customer did not leave a comment.David A.
Customer did not leave a comment.Don G.
Customer did not leave a comment.Deb I.
Customer did not leave a comment.james S.
Onsite site staff were experienced and very helpful.William S. | Online Move In
Our local Uhaul was in fountain hills Az. On technology Dr. The people were so helpful and very friendly.Troy B.
Everyone was very helpful, courteous and caring of my situation and needsCAROL R. | Overall Experience
Customer did not leave a comment.Denis B. | Overall Experience
The service was excellent, easy to check the vehicle out and in, without issues.NORMAN B.
Customer did not leave a comment.Mitch S.
There needs to be more employees like James. I don't know if y'all teach this or what, but he was amazing to deal with. So kind, happy and caring. He made what is an unpleasant day or 2 much better! Thank you James!Matt R.
Happy people, great serviceMike W.
This is by far my favorite Uhaul store... the service and the people that work here are knowledgeable, helpful and pleasant.Gregory B.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Raymond N. | Overall Experience
Clerk was nice. Very fast no waiting.Ricky D.
Customer did not leave a comment.LARRY P.
Customer did not leave a comment.CRAIG C.
Not charge NEARILY EIGHT TIMES the price of a daily rental returned to the same store, as I had to pay for a one-way rental.john D.
Customer did not leave a comment.Jeff L.
The original truck was not clean but the kind employee checked it before I did and changed it for a clean one. However the truck was old with old brakes so it wasn't as good as the other trucks I've rented in the past. I rent regularly for business use. This was the only issue. Other than that the staff and location are great!!!Caroline B.
There were a few issues but the main one that was unexeptable was the young man checking me in was clearly having a bad day and proceded to tell me how he, AND I QUOTE, how he â€œhated this fucking jobâ€ and on & on!! Then he said my truck was ready right outside the door but it WASNT! Took another 20 min to locate my rentalyolanda W.
Customer did not leave a comment.ronald S.
This is our third time using uhaul for an out of state moveâ€¦ I'm curious as you design the trucks - do you have the customer in mind at all? We had the pleasure of driving a brand new truck from AZ to KY - had around 50 miles on it. When designing new trucks .. maybe jump in them and drive to another state. The storage and room to place items in the truck is awful. There is a ton of wasted space in the console. Cup holders should be deeper .. there is literally no room to put anything. Also, in 2023 I question why not add a back up camera. Our trip alone (what we paid) could have covered that. It just feels like these truck should be designed with the customer and comfort in mind as well. Don't get me wrong .. it ran well and did its job - it just seems like they could be designed a little better with the customer in mind.Amber Q.
Customer did not leave a comment.Natalie A.
Customer did not leave a comment.Darryl F.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.David H.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.ELWOOD D.
I love love love the new van I was able to drive today!! Get more of those luxurious vans!Krystal H.
Everything was seamless and easy. Truck was ready for pick up right away. Driving was a breeze after the first couple minutes. Nothing was wrong with the truck in any way. Overall was a good experience.Colton T.
Everything was done to my satisfaction. I had an appointment and was serviced at that time.David H.
all my rentals go through this location. they have the 4x8 cargo trailer and that is the one i always get.janet J.
The staff was extremely helpful and friendlyWilliam C.
Good Experience. Keep your prices down.William P.
Your staff was friendly, helpful, and had a great attitude. Excellent customer service. Thank you.Georganne B.
Customer did not leave a comment.Jeffrey H.
This is not where I got the truck they sent me to the ghetto. It was dangerous and unmanned locationNORA W.
Easy process and folks were very helpful. Thanks.Sandy I.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.dennis D.
Customer did not leave a comment.cole g. | First Impressions
Customer did not leave a comment.Dennis B.
They charged me extra and didn't tell me why. The truck was in same condition, and I even put in half gas tank, 2/4 more than what was given to me. Charged wrongfully.Christopher H.
I scheduled to pick up my truck on my own with no check in at the front. There is no code in my contract. Had to call and wait 35 extra minutes to get the code. Very disappointed made me late for my job.anne G.
Customer did not leave a comment.Brad K.
Customer did not leave a comment.Brent N.
Customer did not leave a comment.Christian B.
Customer did not leave a comment.Joan H.
Customer did not leave a comment.Patrick K. | Overall Experience
Customer did not leave a comment.Jack T.
Customer did not leave a comment.Dustin W.
Customer did not leave a comment.doroteo G.
I always have a great experience when I go to this location!Gabriela S.
great. will use you again if needed. thanks for a job well done!Steven K.
The van I rented this last time was not clean normally your vehicles are very clean. Especially from this location I love the cave Creek location Sherry is one of my favorite salespeople.Stayce P.
Don't charge so muchdoroteo G.
Customer did not leave a comment.GABRIEL F.
I rented twice this month. Both times I was charged incorrectly for fuel. Both time I was told by staff that I would receive email receipts, I didn't receive any receipt for either rental. Yet it is in the system because I received contract information at check out. Along with this questionnaire. This can only give me the impression that the staff is trying to cover up something.daVID P.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.Christina S.
I booked my reservation with you at the store on cave creek and the101. When I arrived they said I was booked up north on cave creek. They fixed ot immediately but not sure how that happened? Thanks.Michael D.
Awesome quick & friendly service.Tim M.
Customer did not leave a comment.trish W.
Customer did not leave a comment.Mitch S.
Excellent service and fast installation.John F.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.David F.
THE EMPLOYEES AT THIS LOCATION ARE HELPFUL AND HAVE GREAT PEOPLE SKILLS.MARILYN A.
Customer did not leave a comment.Adam Q.
Customer did not leave a comment.William K. | Overall Experience
Customer did not leave a comment.Melanie S.
I continue to use this location do to the service and quality of their work. The locations manager Brian is great and his tech even found a way to save me money on my hitch install. I'd rate them 10 out of 10Ted M.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.PATRICIA D.
Customer did not leave a comment.Christine G.
This location is always great to work with.Kevin W.
WAIT TIMES ARE REALLY LONG AND THE APP DOES NOT WORK THERE.Kim C.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Qris S.
The 26' truck we initially received from this location was absolutely not roadworthy and I suspect would have failed an ADOT inspection for brakes alone. The steering was very loose and was leaking from multiple locations. We were told to call roadside, who then came out and deemed the truck unrepairable. So we were sent 25 miles away to pick up another truck only to be told they didn't have it. If the truck was dealt with by roadside assistance we should have had another truck delivered to us, not have to drive and find another one. Can't tell you how badly I think of Uhaul now.Jeffrey B.
Clean up computer program, very slow computer.Jack B.
Customer did not leave a comment.michael F.
Customer did not leave a comment.Donna H.
Super friendly and helpful staff! Facility was large and well maintained!SHANOTTA B. | Overall Experience
Exactly what was offered, sorry clean, very good price, will be back if needed, 100%MAMDEMBA F. | Overall Experience
Customer did not leave a comment.ADAM W. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
I thoroughly enjoyed my experience with your storage facility. I am very appreciative of you.Courtney H. | Overall Experience
Customer did not leave a comment.Doreen B. | Overall Experience
They are the best. Customer Service was number one priority. Best staff that U-Haul has. Best at helping when I needed the most. I will recommending Cave Creek U-Haul to everyone I know.Sheila L. | First Impressions
The price was way to high for not being air conditioned. I was paying $110.0 0 a month I had to move to another storage facility where I am paying $68.00 a month and one size bigger. I was out of town and a day late and the locked me out I got in on a fri. And paid I went sat. Eve. To get something out that was sold from my store and the lock was still on. I lost a $200.00 sale. The staff had a oops attitude which upset me. I like u haul storage but the low prises online are anything compared to what I was actually charged.Roxane S. | Overall Experience
Your computers were down. Made the process very long. But your staff was great!SAMUEL W. | First Impressions
Customer did not leave a comment.JEFFREY S. | Overall Experience
Customer did not leave a comment.Jacqueline M. | Overall Experience
Jennifer was a superstar and exceptionally helpful throughout our entire move. Thank you thank you thank you Jennifer!!! Vanessa was also super helpful every time we were there for boxes or if we had questions. Thank you all for your guidance!AMY W. | Overall Experience
Customer did not leave a comment.JONATHAN S. | Overall Experience
Great job!!Bryan M. | First Impressions
Friendly and professional. Storage access explained thoroughly. 5 stars for service.Theresa C. | First Impressions
The process of returning my truck and receiving a storage unit was easy. The representative that worked with me was kind and friendly. Great experience!CARLIE M. | First Impressions
Customer did not leave a comment.Vaishali D. | First Impressions
The genuine concern that Jennifer expressed while our family was between homes was warming and left a lasting impression on us all. She is an attribute to U-Hauls staff that should be rewarded for positive reflection she naturally exudes..Tim S. | Overall Experience
We sold a house in Denver moved to Phoenix and bought a new house in the last 4 months. Moving is a very trying time and a lot of things can go wrong. U-Haul has been there for us through the whole process. The people, the trucks, the storage, have all been top notch. My dealings with you have all been seamless, and clean.Jimmy W. | Overall Experience
Opening hours start very late at 9;00 am. Rental costs of storage unit is too high and not competitive in the market.Russell P. | Overall Experience
Everyone is always helpful and friendlyJoe C. | First Impressions
James provided efficient and friendly service. Exceptional. This makes my second U haul experience in a week that was top notch all around.Morgan W. | First Impressions
Customer did not leave a comment.HELEN H. | First Impressions
Customer did not leave a comment.Devon J. | First Impressions
Customer did not leave a comment.alecia r. | Overall Experience
Customer did not leave a comment.Julie H. | Overall Experience
Customer did not leave a comment.John S. | Online Move In
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.LACHER T. | First Impressions
Customer did not leave a comment.Jimmy W. | First Impressions
Customer did not leave a comment.Wyatt S. | Overall Experience
This was the 3rd time I rented a storage unit and not only was it convenient but it was also the best experience as far as storage units go. I would definitely use uhaul for my storage needs in the future and recommend uhaul to my friends and family. Thank Youkaren j. | Overall Experience
Hello I just want to say God bless your crew at The Cave Creek facility so friendly and so helpful. I've been through some trauma last couple months of my life my new year didn't start off very well. Honestly U-Haul people have made it so much easier. From picking up my U-Haul in Gardnerville Jimmy I believe that was the young man's name God forgive me if I'm wrong, as I lived in California Bishop California 3 hours from where I had to pick up a U-Haul as Bishop people wanted $7,000 to rent a U-Haul to move to Texas insane. So from Reno to Bishop to Texas didn't work out Texas to Arizona love you guys so much so helpful thank you thank you thank you God bless you all.Stayce P. | Overall Experience
Excellent service and clean facility!Phillip P. | Overall Experience
All the staff was friendly, knowledgeable and helpful by Jennifer was especially kind to my issues!Elizabeth M K. | Overall Experience
I had my step there for four years, and then the whole time everybody was friendly, professional, and I had a great experienceMELODY C. | Overall Experience
Customer did not leave a comment.Payton C. | Overall Experience
Customer did not leave a comment.Laurel C. | First Impressions
Great team, highly recommendLinda G. | Overall Experience
Customer did not leave a comment.SABRINA A. | First Impressions
thank you so much for your help in the stressful time in our lives. The facility and staff were perfect.George D. | Overall Experience
Customer did not leave a comment.Chuck V. | Overall Experience
I have had a few storage units in my day I like the fact that it's on the inside out of the weather.Stayce P. | First Impressions
The lady that helped me at the front desk was so nice. She answered all my questions and gave me a tour of the facility, showed me to my unit and made sure I knew how to work everything.Kristina C. | First Impressions
Facilities well kept, office staff knowledgeable and efficient. Continue providing customer experience, it reflects employee value.sunday b. | Overall Experience
Customer did not leave a comment.JOHN U. | First Impressions
Customer did not leave a comment.Marty m. | First Impressions
Customer did not leave a comment.ryan m. | Overall Experience
Very friendly staff, providing prompt service.CAMERON B. | First Impressions
Customer did not leave a comment.Kris M. | Overall Experience
The only negative is the app! I cannot get logged in to your app it is really frustratingkaren j. | First Impressions
Great staff!sunday b. | First Impressions
Customer did not leave a comment.Matt S. | Overall Experience
Customer did not leave a comment.Mike M. | First Impressions
Customer did not leave a comment.Stephanie S. | Overall Experience
Customer did not leave a comment.Pamela G. | Overall Experience
Customer did not leave a comment.Brian G. | Overall Experience
Jennifer was not only efficient and knowledgeable ..I really enjoyed talking to her. You are lucky to have her on your team..she deserves a raise !Cheryl B. | First Impressions
Bryan and his team were great. The facility is clean secure and convenient. And you can rent any truck you need to move your stuff right there.Robert B. | Overall Experience
Ordered online needed storage next day. Available and scheduled within no time. Provided me with storage information and access code. Also provided a padlock at no charge.Daniela J. | Online Move In
Everything from rental of the trailer to drop off in AZ and then the storage unit was awesome. If there is one single "downside", this location is in an area that does not have good exit options to head back North on Cave Creek Rd. Super small issue. Staff here is great too.James P. | Overall Experience
Bryan was the best. Helped out when we discovered we needed an additional unit. Very helpful with door access and after-hours advice. Thanks!!Robert B. | Online Move In
Customer did not leave a comment.Nicole O. | Online Move In
Customer did not leave a comment.TREVOR K. | Overall Experience
Your staff was excellent. They very respectful and got me in and out. I will be back and I will recommend that store to everyone I know. Thank you so much. Donna D'AmbrosioDonna D. | Online Move In
You are the most unprofessional company I've ever worked with. You have NO concept on what customer service is or means and I can't wait to go online to tell the world to avoid you!Douglas S. | Overall Experience
Great staff and facility.James P. | First Impressions
Great! Very happy!Margie E. | Overall Experience
Customer did not leave a comment.SAMUEL S. | Overall Experience
I have rented storage space from Uhaul a couple of times, and the service has always been satisfactory. I don't go anywhere else when I need moving or storage services.Lisa D. | Overall Experience
Thank you very much for making a chore a simple solutionJames C. | First Impressions
Customer did not leave a comment.Glenda A. | Online Move In
Customer did not leave a comment.Nicole D. | First Impressions
I wasn’t properly informed about the storage units and I had to keep the truck an extra day and miss workTanya K. | Online Move In
I don't know the name of the girl or guy that helped me, but they were so very helpful and nice. I was there a little after 7 am on the 22nd and dealt with the girl. She had some beautiful tattoos. I wish I had their names because they were great.GAIL C. | First Impressions
Customer did not leave a comment.CHRISTIAN P. | Overall Experience
I was instructed to go to another location but they had no record of it and no storage available. I called the Cave Creek location and they were able to take care of my storage needs and turn in the truck. Great crew working there.JERRY T. | First Impressions
The only reason we moved out of the facility was because of the rent increase.Belinda H. | Overall Experience
Great and very friendly and helpful! MargieMargie E. | First Impressions
There was mix up on when I moved out of the unit but after I explained what happened all was good and was handled in a professional manner. I would recommend highly.Jacquelyn M. | Overall Experience
Customer did not leave a comment.Brynne D. | Overall Experience
Staff was very helpful and the facility was clean.ALEXANDER T. | First Impressions
This is the best U-Haul I recommend everybody here they have one of the best teams ever I love my team 822025EMILY L. | Overall Experience
Customer did not leave a comment.Lisa D. | First Impressions
Keep up with the professional development of your companyRodney S. | Overall Experience
Customer did not leave a comment.lawrence c. | Overall Experience
Customer did not leave a comment.Jodi w. | Overall Experience
Customer did not leave a comment.SKYLER P. | Overall Experience
Customer did not leave a comment.LAWONA W. | Overall Experience
Customer did not leave a comment.ELIZABETH S. | First Impressions
Customer did not leave a comment.Scott M. | First Impressions
I need to contact someone at UHaul regarding how to make my monthly payment for my storage units. 602-703-2795 John Young Johnnycarefree@hotmail.comJohn Y. | First Impressions
Customer did not leave a comment.shannon s. | Overall Experience