Customer Reviews for U-Haul Moving & Storage at Capitol Dr

Clasificación:

5.0

doing a great job,keep it up

Clasificación:

5.0

I feel that this location is well suited for this location. This store has a lot of helpful and polite staff. I know that I'll be back . Keep up the good work with all of the customer relation training.

Clasificación:

3.0

Used online checkin to cut wait time but the associate did not know what that was. Asked for drivers license even though I uploaded pictures, then saw it on the system. Asked for credit card even though I uploaded that as well. Did not cut wait time at all! Associate had to pull the truck as it was not ready at the requested time. Truck smelled like smoke.

Clasificación:

2.0

Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.

Clasificación:

5.0

This location; the employees and equipment was great. My only complaint is trying to get ahold of someone somewhere afterwards. I had questions while I was using the equipment but unable to reach someone unless I could wait in the phone for over 30 minutes

Clasificación:

4.0

Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.

Clasificación:

1.0

Only one employee (the manager I believe) was wearing a mask. Multiple customers were also allowed to not wear any facial covering.

Clasificación:

4.0

Staff was helpful despite having lots of customers to serve.

Clasificación:

5.0

Great location, fast service, and clean equipment!! Great experience !

Clasificación:

3.0

The gas was not where it was supposed to be so I took a picture root to leaving your lot!

Clasificación:

5.0

It was a great first experience with U-Haul! The man that helped me out at the desk was very helpful

Clasificación:

5.0

I would probably say adding more staff since it get extremely busy. The customer service is always wonderful.

Clasificación:

3.0

Dominick Davion & Stephen were awesome. I drove 100 miles away to come and this location system was down. However the staff worked collectively to help assist with my rental. Thanks Again

Clasificación:

2.0

We ended up using less time than needed & returned the equipment early with a full tank of gas. We were still charged additionally for extra miles driven on equipment & were not reimbursed for gas/returning early.

Clasificación:

5.0

The drivers side door you had to slam shut and the passenger side me wouldn't turn or move up for a better view, I used someone to help be my mirror

Clasificación:

5.0

Both representatives were very helpful and friendly. I'd forgotten my coffee mug in the van. The 2nd representative had the mug waiting when I came back.

Clasificación:

1.0

Stop spamming me you fucking assholes

Clasificación:

2.0

Customer service training. How to clean uhaual trucks training

Clasificación:

4.0

I signed up to get my vehicle through my phone app--turned out I still had to go inside. There was a long line of maybe 8 people--I was told to skip the line and go to the front, which I did but then got a lot of angry comments from customers who did not understand why I as allowed to skip the line. Not a good situation at all.

Clasificación:

5.0

All Good

Clasificación:

3.0

The truck kept pulling to the right side

Clasificación:

3.0

The attendant created an incredibly dangerous situation with the trailer. He did not screw down the latch - he literally just put the trailer on the ball and did not tighten it. The trailer then came off of my car when loading it (I obviously did not know he did not attach it correctly). No one was hurt, but this mistake could have been very serious.

Clasificación:

5.0

Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.

Clasificación:

4.0

The truck I rented did not have a side view mirror! That was very dangerous.

Clasificación:

1.0

Customer serviced were terrible, gave me the keys to a van that had vans parked in front of it. took 30 minutes to get them to get the van out, and tires were bald and I got stuck for 40 minutes

Clasificación:

5.0

Very good service!!

Clasificación:

1.0

The fuel is empty when i got it. I added more fuel than i used because the fuel gauge is not working. Windshield was so icy and yhe tailgate won't open beacause of the ice. Took me about 30 mins to leave the uhaul compound. There's other clraner truck there but the manager won't replace it.

Clasificación:

2.0

The pick up was terrible. I arrived on time for pickup of a truck and dolly through the online app. Fist I was parked in front of the door and the app said I had to be at the location to pick up the trunk. had to move to the back of the lot to start pick-up. Then it required an alternate contact. I put my sons info in and it said the alternate contact could not be myself. Finally go the truck number. It is behind another truck and under a foot of snow. Get into it and find there is no dolly. Ask rep for a dolly and it takes over half an hour to get it. Rep said he would remove dolly charge from bill as compensation for the terrible check in. That did not happen. The drop off was excellent. The app is terrible! I will look elsewhere for rental truck in the future..

Clasificación:

5.0

Guy who we returned it to was very nice and was very easy process.

Clasificación:

2.0

This location is very convenient. Service is always slow, every single time. I waited to be helped for 15 minutes with no one in front of me. Trailer install was slow as well. People are nice, just slow here

Clasificación:

5.0

Employees were very friendly and helpful in explaining everything. Fast service. Equipment was in good condition.

Clasificación:

5.0

The associates helped me with the trailer, and helped me purchase the adapter needed for the light cable to connect to my car. Very good team and it was obvious!

Clasificación:

5.0

Great spot and awesome customer service.

Clasificación:

5.0

Van windows frozen and off track so original vehicle had to be switched. The replacement van was perfect!

Clasificación:

5.0

Employees were attentive and knowledgable, and processed my contract quickly and efficiently.

Clasificación:

5.0

The Uhaul representative went out of his way to help me park the trailer correctly. He was very kind and helpful. It was a positive experience. Gracias.

Clasificación:

4.0

No suggestions. Speedy and professional service.

Clasificación:

5.0

Wonderful service!

Clasificación:

4.0

Only confusion was we were told where to back in and that someone would meet us. They didn't. But once we walked into the office they jumped right to it and helped us get unhooked.

Clasificación:

5.0

First of all I had the good fortune of meeting with the c-s man in the morning (I can't recall his name .I pickuped the truck @ 8:00am he showed me all of the features he went for my hand trucks and told me that I have it overnight, call if needed longer. When I turned in the truck on Sunday again I can't recall the c-s rep's name I just kept calling him D .I think his name was Devon?? Both young men knew how to give great customer service. Don't worry I will only use this location.

Clasificación:

4.0

You honestly need to do something about the 24/7 contactless approval I waited 45mins to get a car when I just could've went to the counter and been on my way...but to curve this pandemic I opted to do everything online which failed me and I was late to my appointment

Clasificación:

5.0

Be open later.

Clasificación:

5.0

thanks for bein understanding

Clasificación:

3.0

I reserved a truck and as I checked out it gave me one price but when I picked up the truck I was charged more I put gas on the truck and was charged again ( money was taken off my card). Not happy at all

Clasificación:

1.0

The service was horrible. They didn't have what was reserved for me. The truck was sliding all over the place. I was overcharged and continuously charged for expenses I was compt for. I'll never use I haul, again

Clasificación:

4.0

I thought the tires on the trailer were well past the safe tread wear mark. I know tires and they were too worn.

Clasificación:

2.0

Don't let people book a trailer that will destroy their car's engine and update the website

Clasificación:

4.0

Friendly service. Easy check in (pick up) and check out (return) process.

Clasificación:

5.0

These people go above and beyond -- so helpful and knowledgable.

Clasificación:

1.0

The vehicle was not on full when I rented it. I did not go more than 20 miles and ended up putting $15 worth of gas back in the vehicle so it would be n full as required. Management did not want to offer me a difference. I will never go back to this establishment again and I will tell all of my friends never to use this establishment again

Clasificación:

5.0

Friendly staff and easy checkout!

Clasificación:

5.0

This was my first time using a storage facility and it was a great experience. Will go back again if needed!

Clasificación:

5.0

your agent for u haul was very good baki alwaissi at the capital location thanks for the service i have been using u haul for awhile this location i like the best

Clasificación:

5.0

The employees at the Capital Dr location were very helpful and speedy getting our rental ready for us. HOWEVER our original reservation (Glendale pickup location) was awful! We had driven 80 miles to make a furniture pickup only to find the truckle had reserved via U-Haul's 800 number was not there as promised. There was no one on site and no posted information. We had to make multiple calls to Haul to get help to get a truck. Very frustrating and time consuming making us late for our furniture pickup.

Clasificación:

3.0

All good

Clasificación:

1.0

I did a reservation on Wednesday on 2020 W State St, Milwaukee, WI 53233. And I confirm on Friday my truck for Saturday. On Saturday I got a call from someone in the store telling my to make an appointment to an another store and it was ok. But they increased my by $90 dollars my Cost, I'm ok if they increase 10 or 15 dollars. But $90 dollars was a catfish I'm very disappointed with the service and I have the I got and have the documents showing this. No manager wanted to talk with me at the store.

Clasificación:

5.0

Great customer service every time I come to this location.

Clasificación:

2.0

I went in and they told me they do not do multi-state rentals, but when I made an online reservation I had to go here to pick up a hitch for going across multiple states....

Clasificación:

4.0

The light in truck did not work

Clasificación:

5.0

Very smooth process. Thank you!

Clasificación:

4.0

Not a great location, but moved quickly late on a Sunday afternoon.

Clasificación:

4.0

It's makes all the difference when the staff is customer forward. Excellent work folks. Now y'all have me considering storage from you too.

Clasificación:

4.0

Make sure u give the correct change

Clasificación:

5.0

Keep up the good work well organize. Thank you

Clasificación:

3.0

There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.

Clasificación:

4.0

Do i have to open the door repeatedly to take things in the dock door was locked..

Clasificación:

5.0

General Manager was helpful and a pleasure to work with.

Clasificación:

5.0

Great experience. Staff was excellent.

Clasificación:

1.0

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

Clasificación:

5.0

Clean place helpful people

Clasificación:

5.0

Great job!!

Clasificación:

3.0

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

Clasificación:

5.0

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

Clasificación:

5.0

Very nice

Clasificación:

5.0

Bueno

Clasificación:

2.0

Very help

Clasificación:

5.0

All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

Clasificación:

5.0

Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

Clasificación:

3.0

I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Clasificación:

4.0

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

Clasificación:

5.0

Amazing staff

Clasificación:

4.0

Overall pretty good service. But didn't get the free month I was promised.

Clasificación:

3.0

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Clasificación:

5.0

Great experience

Clasificación:

4.0

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

Clasificación:

5.0

great

Clasificación:

4.0

I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

Clasificación:

5.0

Friendly and personable, but more importantly,fast and efficient.

Clasificación:

4.0

The facility was convenient, clean and safe.

Clasificación:

4.0

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled