Customer Reviews for U-Haul Moving & Storage at Capitol Dr

6,475 comentarios

505 E Capitol Dr   Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

(414) 963-8716

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 963-8716

505 E Capitol Dr
Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Farina B. 
Clasificación:
2.0

I had ordered a dolly that wasn't there. Employees weren't helpful on getting the right vehicle. When I tried to return the website wouldn't let me, saying I hadn't checked it out yet.

Maxwell S. 
Clasificación:
4.0

Very friendly service once they found the right truck and keys.

Patrick A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robyn R. 
Clasificación:
1.0

I didn't use the rental they were suppose to refund me but now they took 565 off my card I am livid

Rakim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kali S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chante B.  |  First Impressions 
Clasificación:
3.0

I will be contacting customer service to get a refund!

Gabrielle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nate J. 
Clasificación:
1.0

The booking was for 9 am. The first employee came to store at 9:07 and just went in an ignored the crowd. The second person showed up at 9:45 and opened the store.

Reza M. 
Clasificación:
3.0

Uhaul did not let me drop off the truck at a location that I selected during my reservation that was closer to my house. I ended up spending more on gas because of this.

Mitchell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler O. 
Clasificación:
5.0

Please have them call me. I left something in the truck

CHARLES W. 
Clasificación:
4.0

Have the trucks that are reserved for the day pulled forward and ready.

Peter A. 
Clasificación:
1.0

I was given a truck with a bad battery, and check engine light, while to patrons were well aware of the truck having issues. Vehicle broke down and had to be jumped. Took hours out of our necessary move time

Hunter L. 
Clasificación:
1.0

Refused drop off - made us drive to another location, for that location to also refuse to ultimately go back to this location and argue with staff and leave keys in uhaul and walk away. (It is your uhaul, take your vehicle back)

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey B. 
Clasificación:
4.0

Dropped off after hours. Drop box was good location

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly M. 
Clasificación:
4.0

Just a drop off. Easy to find and get in and out.

SCOTT S. 
Clasificación:
5.0

Kind and nice great customer service

Benzin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA L. 
Clasificación:
2.0

We drove from FL to WI to move furniture that was inherited, booked the uhaul trailer days beforehand. The day before we get a call that we have to go to another location because the first one didn't have our trailer. The morning of pickup we go to the new location, fill out all the paper work and id just for them to tell us they don't have a trailer on their lot. Even though we were told to go here. We then go to a third location that we were sent to and the staff was not helpful at all. After almost 2 hours later we finally got a trailer to drive back to Florida with the same day as pick up. Not pleased with the overall experience. How ever the equipment was great, we drove 16+ hours with no issues.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

imani G. 
Clasificación:
1.0

Manager was very rude and disrespectful. Using foul language as well.

Marquis M. 
Clasificación:
1.0

I was over charged on mileage an when I called to make a dispute I was told they would reach back out to me. So when they finally decided to reach back out I was told that there was nothing that they could do for me, so I asked for the person next person in management I can contact so they gave me a number but turns out that number was a Fake. I have never had this happen before. But this was really bad Customer service.

MICHAEL L. 
Clasificación:
5.0

Building was clean and staff quick and informative. Very nice business.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
3.0

The drivers side mirror wouldn't stay when adjusted so you were driving blind. Inside smelt like cigars.

Anita B. 
Clasificación:
5.0

Very busy location.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanne A. 
Clasificación:
4.0

Saying that you have after hours drop off and actually having it. We called the 800 number and were directed to East Capitol Drive AFTER being directed to an empty lot at 4222 West Capitol Drive in a sketchy area with darkness approaching.

Christopher M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kourtney S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

I didn't catch the name of the person that assisted me at the counter but she was EXCEPTIONALLY attentive and helpful. I'd hire her in a heartbeat. Also the online check in system is worthless.

Kurt S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronnel S. 
Clasificación:
1.0

I was not aware of a $30 service charge for gas. I left it with a little under what I was given.

Abigail C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deonte W. 
Clasificación:
5.0

Nothing, it was a great experience!

Jonah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAV W. 
Clasificación:
5.0

Very helpful staff.

Vicki K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
2.0

N/C

CYNTHIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
2.0

Incredibly slow service and understaffed. They had just about everything wrong in the reservation including the vehicle type.

Clay K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shelley H. 
Clasificación:
1.0

Our side mirror fell off while we were driving and we almost got into a car accident. The mirror was not properly screwed in

Jacob S. 
Clasificación:
3.0

It was a lack of staff but I know that's nothing uhaul can do about that but other than that nice establishment

Antonio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
2.0

I was over charged on my card and would like to speak with management thanks

Latesha J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Relondo B. 
Clasificación:
4.0

Thank you team Capital Drive MKE for a great experience with you. I appreciated your care.

lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREMAYNE G. 
Clasificación:
4.0

Despite being a little short staffed, employee Jose held his poise and worked hard to accommodate all customers. What a Pro!

Joe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin L. 
Clasificación:
2.0

Poor customer service. In the end everything worked out.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey R. 
Clasificación:
2.0

At checkout the staff member checking trucks in chose to clean out other trucks rather than checking mine out. She did see me as she said hi as she walked the other way. I still have not received my final invoice/receipt via email. This was at 1:40pm on Sat. May 21st, 2022. Bad service

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherri V. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
2.0

No one was at the front desk. The truck they gave me was blocked in.

Travis W. 
Clasificación:
5.0

Keep up the good work

Glenda W. 
Clasificación:
5.0

Excellent service I come here all the time.

CHRISTOPHER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
1.0

Called the local location I rented from to request an extension on my rental and the woman I spoke with was rude and told me I would be charged a fee and then hung up on me. Called the 1800gouhaul number and they were very friendly and assisted me in scheduling a later return date. Additionally, the truck I rented had some significant damage and when I informed the woman working she told me to just take pictures and didn't bother looking at the truck. It had a large dent, smashed brake lights, bedliner damage and made some unhealthy sounds when driving. Voiced my concerns to the other employee working before I left the uhaul location with the damaged rental truck and his response was simply, "damn people beat the hell out these trucks" and then he walked away. I took several pictures of the damage and then left with the rental truck. Finally, upon return I was informed that I would be emailed a final receipt and I have still not received any sort of receipt though I have been charged for the rental. I have always had positive rental experiences with uhaul and I was fairly disappointed with my most recent rental experience, mostly stemming from the poor customer service. I will look to rent from a different local uhaul location in the future.

Matthew S. 
Clasificación:
5.0

Thank you have a good day.

Elvis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
5.0

Great job keep up the good work.

Tyrone L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavarious S. 
Clasificación:
1.0

El cliente no dejó un comentario.

TOMMIE H. 
Clasificación:
3.0

Everything went as expected. The process was pretty efficient. Could have used just a little better communication between the person outside and the person inside( a quick radio call would work) The right side mirrors did not adjust properly. with a little force, I was able to get them into position, but it really needed oiling on the swivel part. Other then that thanks for the help the day went great and as expected!!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Everything was great and the employees were awesome!

Steven C. 
Clasificación:
3.0

Just a little faster service.

James T. 
Clasificación:
1.0

The center opened at 45 min late. Once I picked up the key for my truck I had to wait an additional 15 min in the truck for a employee to move the truck in front so I could leave. When I checked out my truck I asked if I could come back to pick up the trailer a few hours later to help with parking; they said that was no problem. I came back and they had canceled the trailer order. The truck's headlights were aimed like brights should be, the brights lit up the sky. Horrible experience.

Jason K. 
Clasificación:
1.0

Ensure “Traffic” verifies inventory of moving trucks and supplies at store locations before reservations are finalized.

Lauren M. 
Clasificación:
1.0

Terrible customer service. I will not be back.

Heather N. 
Clasificación:
1.0

Poor is an understatement. Insulting or Predatory may be a better way to describe my experience. I have little doubt that you filled the truck back up to a quarter tank just to get the next customer with the fine print too. You should be ashamed to work for this company.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY G. 
Clasificación:
1.0

Truck was honestly a danger to be driving. Previous driver had hit the headlight on something so it was popping out of the body. Headlight light was very hit or miss if it actually worked. Drivers side door didn't close all the way no matter how hard you slammed it close. The inside of the truck was leaking water both in the cab and the cargo area. Also renting via the mobile pickup didn't save anytime. The truck that was assigned was parked in by 2 other trucks so still waited in line and had to be reassigned a different truck. Gas was already on low fuel when I got in the car. Is no one looking at these vehicles when they come back?!? Seems really unsafe.

Joseph S. 
Clasificación:
1.0

The store opened 40 minutes late. The staff was not prepared. They gave the keys to the vehicle I rented to another person and then drove away with it. What should have been a 5-20 minute process took well over 2 hours just to get my vehicle. I will never go back to this store.

Quinn Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

micah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobias W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caroline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

Always great service and all the employees are professional and knowledgeable

Ivory B. 
Clasificación:
2.0

I had reserved a truck on Sunday 4/24/22 for a 9 am pick up time. I arrived at 9:05 am and had to stand in line for over an hour to get my truck. There was only 1 employee available to check everyone in/out and 1 other employee outside handling the lot. Once I finally got my keys I had to wait another 10-15 minutes outside as my truck was blocked in by 2 other vehicles. I had people waiting at my apartment for over an hour for me to help with my move. This was very inconvenient for everyone concerned. I have used this location in the past and had not experienced an issue. I would think twice now about returning to this location due to the extremely long wait time.

SCOTT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deja T. 
Clasificación:
3.0

The type of vehicle I had booked was not available when I arrived, which was frustrating. However, the employees were helpful and got me in another suitable option. I do wish the type of vehicle I had booked had been available though.

Amelia S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Katrina D. 
Clasificación:
5.0

I appreciate the customer service representative (Jerrice Grashen) answering all of my questions and walking me to my storage unit.

Steven H. 
Clasificación:
1.0

Horrible experience. May I add the first one. Was doing a truck and storage rental. The manager was Horrible did not give me as quoted." Quote" we did not have the unit she wanted so I just her one" quote." When I expressed my disappointment she was very rude and did not accommodate me at all. Of course I was upset because I had movers there and it was a big inconvenience.had to find another option that lead to sufficiently more miles and time. Please train your atority how to handle customer complaints accordingly especially when it's their error. Thank you uhaul and I will continue business limited..

laquanna b.  |  Overall Experience 
Clasificación:
1.0

Horrible was given the wrong storage by the manager. Than when I complained about her mistake she refused to give me another unit at another place because they in fact did not have the actual space there. So my mover had to reload all the stuff and I was left without anywhere to put my belongings. Of course I was upset I just believe she was totally at fault and should have corrected her mistake. Horrible customer service for management

laquanna b.  |  First Impressions 
Clasificación:
5.0

Bali was super helpful!!!

SCOTT K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya G.  |  Overall Experience 
Clasificación:
5.0

OMG , staff was friendly, the office was clean and fresh.

PAM G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ginelle C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES A.  |  First Impressions 
Clasificación:
5.0

keep up the good work.

JAMES D.  |  First Impressions 
Clasificación:
5.0

Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.

Melissa B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette B.  |  Overall Experience 
Clasificación:
4.0

Dominic took over helping us and he was friendly, helpful, and knowledgeable.

Tracey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerney R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivory L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janetta C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILYN O.  |  Overall Experience 
Clasificación:
5.0

You guys are the best in the Business I love you guys and my family do to thank you

Warren T.  |  Overall Experience 
Clasificación:
5.0

I love Uhaul so very much it is an excellent company !!

saqua t.  |  First Impressions 
Clasificación:
5.0

Great service, is there a way to streamline the office. The line was long both times

Glyn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tylesha w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILYN O.  |  Overall Experience 
Clasificación:
2.0

Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.

LIGEIA C.  |  Overall Experience 
Clasificación:
4.0

Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.

Jordan M.  |  First Impressions 
Clasificación:
5.0

Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.

kwaku d.  |  First Impressions 
Clasificación:
5.0

This was my first time using a storage facility and it was a great experience. Will go back again if needed!

Sam C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis w.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work well organize. Thank you

jacki j.  |  Overall Experience 
Clasificación:
3.0

There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.

ryan l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shanda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
4.0

Do i have to open the door repeatedly to take things in the dock door was locked..

Paul F.  |  First Impressions 
Clasificación:
5.0

General Manager was helpful and a pleasure to work with.

armando g.  |  First Impressions 
Clasificación:
5.0

Great experience. Staff was excellent.

rachel l.  |  First Impressions 
Clasificación:
1.0

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

brian s.  |  First Impressions 
Clasificación:
5.0

Clean place helpful people

Pedro R.  |  First Impressions 
Clasificación:
5.0

Great job!!

Geoff C.  |  Overall Experience 
Clasificación:
3.0

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

saad a.  |  Overall Experience 
Clasificación:
5.0

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

Shinitta S.  |  First Impressions 
Clasificación:
5.0

Very nice

lother b.  |  Overall Experience 
Clasificación:
5.0

Bueno

stacy P.  |  Overall Experience 
Clasificación:
2.0

Very help

Daniel M.  |  First Impressions 
Clasificación:
5.0

All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

emily l.  |  Overall Experience 
Clasificación:
5.0

Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

chinyere s.  |  Overall Experience 
Clasificación:
3.0

I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Mary S.  |  First Impressions 
Clasificación:
4.0

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

Jacqueline K.  |  First Impressions 
Clasificación:
5.0

Amazing staff

emily l.  |  First Impressions 
Clasificación:
4.0

Overall pretty good service. But didn't get the free month I was promised.

Patrick T.  |  Overall Experience 
Clasificación:
3.0

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Mario S.  |  Overall Experience 
Clasificación:
5.0

Great experience

Maura Q.  |  Overall Experience 
Clasificación:
4.0

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

Mario S.  |  First Impressions 
Clasificación:
5.0

great

John G.  |  Overall Experience 
Clasificación:
4.0

I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

JESSICA C.  |  First Impressions 
Clasificación:
5.0

Friendly and personable, but more importantly,fast and efficient.

James m.  |  First Impressions 
Clasificación:
4.0

The facility was convenient, clean and safe.

Todd D.  |  Overall Experience 
Clasificación:
4.0

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled

Debbie K.  |  Overall Experience 
Clasificación:
5.0

Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.

James M.  |  Overall Experience 
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Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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