Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.
LIGEIA C. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Capitol Dr
505 E Capitol Dr
Milwaukee,
WI
53212
(Holton and Capitol Dr East of Walmart Supercenter)
(Holton and Capitol Dr East of Walmart Supercenter)
Contáctanos
505 E Capitol DrMilwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)
Services at this Location:
Horario
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 5.0
El cliente no dejó un comentario.
Deneka M.- Clasificación:
- 5.0
This location; the employees and equipment was great. My only complaint is trying to get ahold of someone somewhere afterwards. I had questions while I was using the equipment but unable to reach someone unless I could wait in the phone for over 30 minutes
LINAE S.- Clasificación:
- 4.0
Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.
Jordan M. | First Impressions- Clasificación:
- 1.0
Only one employee (the manager I believe) was wearing a mask. Multiple customers were also allowed to not wear any facial covering.
SHANNON B.- Clasificación:
- 4.0
Staff was helpful despite having lots of customers to serve.
Jordan M.- Clasificación:
- 5.0
Great location, fast service, and clean equipment!! Great experience !
ABRAM J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nick E.- Clasificación:
- 3.0
The gas was not where it was supposed to be so I took a picture root to leaving your lot!
CANDACE K.- Clasificación:
- 5.0
It was a great first experience with U-Haul! The man that helped me out at the desk was very helpful
Racheal H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Graig G.- Clasificación:
- 5.0
I would probably say adding more staff since it get extremely busy. The customer service is always wonderful.
NORMA D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
TAMIKA H.- Clasificación:
- 3.0
Dominick Davion & Stephen were awesome. I drove 100 miles away to come and this location system was down. However the staff worked collectively to help assist with my rental. Thanks Again
Jaquetta I.- Clasificación:
- 5.0
El cliente no dejó un comentario.
LORITA M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
PATRICK B.- Clasificación:
- 2.0
We ended up using less time than needed & returned the equipment early with a full tank of gas. We were still charged additionally for extra miles driven on equipment & were not reimbursed for gas/returning early.
Tyler C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
RONALD C.- Clasificación:
- 5.0
The drivers side door you had to slam shut and the passenger side me wouldn't turn or move up for a better view, I used someone to help be my mirror
SHEREE M.- Clasificación:
- 5.0
Both representatives were very helpful and friendly. I'd forgotten my coffee mug in the van. The 2nd representative had the mug waiting when I came back.
JONATHAN L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CHRISTOPHER Z.- Clasificación:
- 1.0
Stop spamming me you fucking assholes
BRIANNA H.- Clasificación:
- 3.0
El cliente no dejó un comentario.
MELANIE H.- Clasificación:
- 2.0
Customer service training. How to clean uhaual trucks training
AURTRELL Y.- Clasificación:
- 5.0
El cliente no dejó un comentario.
LARRY M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Keshaun M.- Clasificación:
- 4.0
I signed up to get my vehicle through my phone app--turned out I still had to go inside. There was a long line of maybe 8 people--I was told to skip the line and go to the front, which I did but then got a lot of angry comments from customers who did not understand why I as allowed to skip the line. Not a good situation at all.
Scott S.- Clasificación:
- 5.0
All Good
WILLIE N.- Clasificación:
- 3.0
The truck kept pulling to the right side
Hazel F.- Clasificación:
- 3.0
The attendant created an incredibly dangerous situation with the trailer. He did not screw down the latch - he literally just put the trailer on the ball and did not tighten it. The trailer then came off of my car when loading it (I obviously did not know he did not attach it correctly). No one was hurt, but this mistake could have been very serious.
JOSEPH S.- Clasificación:
- 5.0
Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.
kwaku d. | First Impressions- Clasificación:
- 4.0
The truck I rented did not have a side view mirror! That was very dangerous.
LORETTA W.- Clasificación:
- 1.0
Customer serviced were terrible, gave me the keys to a van that had vans parked in front of it. took 30 minutes to get them to get the van out, and tires were bald and I got stuck for 40 minutes
NATHANIEL D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ANGEL W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
GARY M.- Clasificación:
- 5.0
Very good service!!
Antonio G.- Clasificación:
- 4.0
El cliente no dejó un comentario.
HENRY B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
christy R.- Clasificación:
- 1.0
The fuel is empty when i got it. I added more fuel than i used because the fuel gauge is not working. Windshield was so icy and yhe tailgate won't open beacause of the ice. Took me about 30 mins to leave the uhaul compound. There's other clraner truck there but the manager won't replace it.
CARY L.- Clasificación:
- 4.0
El cliente no dejó un comentario.
DAVID P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Dorothy W.- Clasificación:
- 2.0
The pick up was terrible. I arrived on time for pickup of a truck and dolly through the online app. Fist I was parked in front of the door and the app said I had to be at the location to pick up the trunk. had to move to the back of the lot to start pick-up. Then it required an alternate contact. I put my sons info in and it said the alternate contact could not be myself. Finally go the truck number. It is behind another truck and under a foot of snow. Get into it and find there is no dolly. Ask rep for a dolly and it takes over half an hour to get it. Rep said he would remove dolly charge from bill as compensation for the terrible check in. That did not happen. The drop off was excellent. The app is terrible! I will look elsewhere for rental truck in the future..
David B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Thomas J.- Clasificación:
- 5.0
Guy who we returned it to was very nice and was very easy process.
Anthony C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
RAISON D.- Clasificación:
- 3.0
El cliente no dejó un comentario.
ALEKSANDRA Z.- Clasificación:
- 2.0
This location is very convenient. Service is always slow, every single time. I waited to be helped for 15 minutes with no one in front of me. Trailer install was slow as well. People are nice, just slow here
TONI M.- Clasificación:
- 5.0
Employees were very friendly and helpful in explaining everything. Fast service. Equipment was in good condition.
ERIC D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
LAQUEENA L.- Clasificación:
- 5.0
The associates helped me with the trailer, and helped me purchase the adapter needed for the light cable to connect to my car. Very good team and it was obvious!
Jacob R.- Clasificación:
- 5.0
Great spot and awesome customer service.
JONATHAN H.- Clasificación:
- 5.0
Van windows frozen and off track so original vehicle had to be switched. The replacement van was perfect!
ANN MARIE M.- Clasificación:
- 3.0
El cliente no dejó un comentario.
william M.- Clasificación:
- 5.0
Employees were attentive and knowledgable, and processed my contract quickly and efficiently.
PAUL M.- Clasificación:
- 5.0
The Uhaul representative went out of his way to help me park the trailer correctly. He was very kind and helpful. It was a positive experience. Gracias.
MARY D.- Clasificación:
- 4.0
No suggestions. Speedy and professional service.
Zachary R.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Nina H.- Clasificación:
- 5.0
Wonderful service!
IAN H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CARL K.- Clasificación:
- 4.0
Only confusion was we were told where to back in and that someone would meet us. They didn't. But once we walked into the office they jumped right to it and helped us get unhooked.
RAYMOND C.- Clasificación:
- 5.0
First of all I had the good fortune of meeting with the c-s man in the morning (I can't recall his name .I pickuped the truck @ 8:00am he showed me all of the features he went for my hand trucks and told me that I have it overnight, call if needed longer. When I turned in the truck on Sunday again I can't recall the c-s rep's name I just kept calling him D .I think his name was Devon?? Both young men knew how to give great customer service. Don't worry I will only use this location.
DONALD H.- Clasificación:
- 4.0
You honestly need to do something about the 24/7 contactless approval I waited 45mins to get a car when I just could've went to the counter and been on my way...but to curve this pandemic I opted to do everything online which failed me and I was late to my appointment
Charles M.- Clasificación:
- 5.0
Be open later.
MICHAEL H.- Clasificación:
- 5.0
thanks for bein understanding
RASIA G.- Clasificación:
- 3.0
I reserved a truck and as I checked out it gave me one price but when I picked up the truck I was charged more I put gas on the truck and was charged again ( money was taken off my card). Not happy at all
Arthanel C.- Clasificación:
- 1.0
The service was horrible. They didn't have what was reserved for me. The truck was sliding all over the place. I was overcharged and continuously charged for expenses I was compt for. I'll never use I haul, again
Lamont M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Colin L.- Clasificación:
- 3.0
El cliente no dejó un comentario.
DeMarey D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
WILL H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
jonathan S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Thomas B.- Clasificación:
- 4.0
I thought the tires on the trailer were well past the safe tread wear mark. I know tires and they were too worn.
MARIO M.- Clasificación:
- 2.0
Don't let people book a trailer that will destroy their car's engine and update the website
HAYLEY J.- Clasificación:
- 4.0
Friendly service. Easy check in (pick up) and check out (return) process.
Lindsey W.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Livy M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARWIN Z.- Clasificación:
- 5.0
These people go above and beyond -- so helpful and knowledgable.
SAMARA F.- Clasificación:
- 1.0
The vehicle was not on full when I rented it. I did not go more than 20 miles and ended up putting $15 worth of gas back in the vehicle so it would be n full as required. Management did not want to offer me a difference. I will never go back to this establishment again and I will tell all of my friends never to use this establishment again
Laron T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Marjai P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
jay J.- Clasificación:
- 5.0
Friendly staff and easy checkout!
Anthony S.- Clasificación:
- 5.0
This was my first time using a storage facility and it was a great experience. Will go back again if needed!
Sam C. | Overall Experience- Clasificación:
- 5.0
your agent for u haul was very good baki alwaissi at the capital location thanks for the service i have been using u haul for awhile this location i like the best
alan S.- Clasificación:
- 5.0
The employees at the Capital Dr location were very helpful and speedy getting our rental ready for us. HOWEVER our original reservation (Glendale pickup location) was awful! We had driven 80 miles to make a furniture pickup only to find the truckle had reserved via U-Haul's 800 number was not there as promised. There was no one on site and no posted information. We had to make multiple calls to Haul to get help to get a truck. Very frustrating and time consuming making us late for our furniture pickup.
HARRY W.- Clasificación:
- 3.0
All good
Pat T.- Clasificación:
- 1.0
I did a reservation on Wednesday on 2020 W State St, Milwaukee, WI 53233. And I confirm on Friday my truck for Saturday. On Saturday I got a call from someone in the store telling my to make an appointment to an another store and it was ok. But they increased my by $90 dollars my Cost, I'm ok if they increase 10 or 15 dollars. But $90 dollars was a catfish I'm very disappointed with the service and I have the I got and have the documents showing this. No manager wanted to talk with me at the store.
WILLY S.- Clasificación:
- 5.0
Great customer service every time I come to this location.
Marva J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
David F.- Clasificación:
- 2.0
I went in and they told me they do not do multi-state rentals, but when I made an online reservation I had to go here to pick up a hitch for going across multiple states....
Cody P.- Clasificación:
- 4.0
The light in truck did not work
DEONDRA B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Connie H.- Clasificación:
- 5.0
Very smooth process. Thank you!
Audyn S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Janaya E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
PHILIP B.- Clasificación:
- 4.0
Not a great location, but moved quickly late on a Sunday afternoon.
Michael O.- Clasificación:
- 4.0
It's makes all the difference when the staff is customer forward. Excellent work folks. Now y'all have me considering storage from you too.
Stephen D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Romello S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Michael K.- Clasificación:
- 4.0
Make sure u give the correct change
Vaughn M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Adrienne S.- Clasificación:
- 1.0
I made a reservation for a vehicle a week and a half in advanced. I called the day before my reservation to confirm my order, the employee confirmed that my truck would be available. When I arrived at the location my truck was not available. The employee behind the desk was helpful but it was a frustrating experience.
Ha Young S.- Clasificación:
- 3.0
Only 1 clerk was working and I had to wait over an hour for service. More than one clerk should have been on duty to assist with the long line of customers.
Bobby G.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Laura K.- Clasificación:
- 2.0
The attendant the checked me in snatched my debit card out of my hand I Felt very offended.
Frank J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
alexis w. | Overall Experience- Clasificación:
- 5.0
Keep up the good work well organize. Thank you
jacki j. | Overall Experience- Clasificación:
- 3.0
There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.
ryan l. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Shanda W. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Paul F. | Overall Experience- Clasificación:
- 4.0
Do i have to open the door repeatedly to take things in the dock door was locked..
Paul F. | First Impressions- Clasificación:
- 5.0
General Manager was helpful and a pleasure to work with.
armando g. | First Impressions- Clasificación:
- 5.0
Great experience. Staff was excellent.
rachel l. | First Impressions- Clasificación:
- 1.0
The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.
brian s. | First Impressions- Clasificación:
- 5.0
Clean place helpful people
Pedro R. | First Impressions- Clasificación:
- 5.0
Great job!!
Geoff C. | Overall Experience- Clasificación:
- 3.0
I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process
saad a. | Overall Experience- Clasificación:
- 5.0
U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.
Shinitta S. | First Impressions- Clasificación:
- 5.0
Very nice
lother b. | Overall Experience- Clasificación:
- 5.0
Bueno
stacy P. | Overall Experience- Clasificación:
- 2.0
Very help
Daniel M. | First Impressions- Clasificación:
- 5.0
All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.
emily l. | Overall Experience- Clasificación:
- 5.0
Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.
chinyere s. | Overall Experience- Clasificación:
- 3.0
I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.
Mary S. | First Impressions- Clasificación:
- 4.0
Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.
Jacqueline K. | First Impressions- Clasificación:
- 5.0
Amazing staff
emily l. | First Impressions- Clasificación:
- 4.0
Overall pretty good service. But didn't get the free month I was promised.
Patrick T. | Overall Experience- Clasificación:
- 3.0
Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before
Mario S. | Overall Experience- Clasificación:
- 5.0
Great experience
Maura Q. | Overall Experience- Clasificación:
- 4.0
You charged me for cleaning 25 dollars and that never happened before and it was not dirty
Mario S. | First Impressions- Clasificación:
- 5.0
great
John G. | Overall Experience- Clasificación:
- 4.0
I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.
JESSICA C. | First Impressions- Clasificación:
- 5.0
Friendly and personable, but more importantly,fast and efficient.
James m. | First Impressions- Clasificación:
- 4.0
The facility was convenient, clean and safe.
Todd D. | Overall Experience- Clasificación:
- 4.0
Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled
Debbie K. | Overall Experience- Clasificación:
- 5.0
Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.
James M. | Overall ExperienceAdditional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
We ship across town or accross the world!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Enganches para remolque
U-Haul is North America's #1 hitch installer!
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Propano
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
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History
We have an adaptive reuse program to better the enviroment!