Comentarios de los clientes para U-Haul Moving & Storage at Capitol Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Capitol Dr

Clasificación general:

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Anthony S.
Clasificación:

Friendly staff and easy checkout!

Sam C. | Overall Experience |
Clasificación:

This was my first time using a storage facility and it was a great experience. Will go back again if needed!

alan S.
Clasificación:

your agent for u haul was very good baki alwaissi at the capital location thanks for the service i have been using u haul for awhile this location i like the best

HARRY W.
Clasificación:

The employees at the Capital Dr location were very helpful and speedy getting our rental ready for us. HOWEVER our original reservation (Glendale pickup location) was awful! We had driven 80 miles to make a furniture pickup only to find the truckle had reserved via U-Haul's 800 number was not there as promised. There was no one on site and no posted information. We had to make multiple calls to Haul to get help to get a truck. Very frustrating and time consuming making us late for our furniture pickup.

Pat T.
Clasificación:

All good

WILLY S.
Clasificación:

I did a reservation on Wednesday on 2020 W State St, Milwaukee, WI 53233. And I confirm on Friday my truck for Saturday. On Saturday I got a call from someone in the store telling my to make an appointment to an another store and it was ok. But they increased my by $90 dollars my Cost, I'm ok if they increase 10 or 15 dollars. But $90 dollars was a catfish I'm very disappointed with the service and I have the I got and have the documents showing this. No manager wanted to talk with me at the store.

Marva J.
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Great customer service every time I come to this location.

David F.
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El cliente no dejó un comentario.

Cody P.
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I went in and they told me they do not do multi-state rentals, but when I made an online reservation I had to go here to pick up a hitch for going across multiple states....

DEONDRA B.
Clasificación:

The light in truck did not work

Connie H.
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El cliente no dejó un comentario.

Audyn S.
Clasificación:

Very smooth process. Thank you!

Janaya E.
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El cliente no dejó un comentario.

PHILIP B.
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El cliente no dejó un comentario.

Michael O.
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Not a great location, but moved quickly late on a Sunday afternoon.

Stephen D.
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It's makes all the difference when the staff is customer forward. Excellent work folks. Now y'all have me considering storage from you too.

Romello S.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

Vaughn M.
Clasificación:

Make sure u give the correct change

Adrienne S.
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El cliente no dejó un comentario.

Ha Young S.
Clasificación:

I made a reservation for a vehicle a week and a half in advanced. I called the day before my reservation to confirm my order, the employee confirmed that my truck would be available. When I arrived at the location my truck was not available. The employee behind the desk was helpful but it was a frustrating experience.

Bobby G.
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Only 1 clerk was working and I had to wait over an hour for service. More than one clerk should have been on duty to assist with the long line of customers.

Laura K.
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El cliente no dejó un comentario.

Frank J.
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The attendant the checked me in snatched my debit card out of my hand I Felt very offended.

KELLY D.
Clasificación:

Checking out after hours could be made a little easier to checkout.

alexis w. | Overall Experience |
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El cliente no dejó un comentario.

CURTIS L.
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El cliente no dejó un comentario.

MICHAEL S.
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El cliente no dejó un comentario.

Rebecca C.
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El cliente no dejó un comentario.

Auntray S.
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El cliente no dejó un comentario.

jacki j. | Overall Experience |
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Keep up the good work well organize. Thank you

gregory H.
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El cliente no dejó un comentario.

Demetrius M.
Clasificación:

Karl was very helpful

Emily T.
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El cliente no dejó un comentario.

James L.
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El cliente no dejó un comentario.

Stephen D.
Clasificación:

No problems in the store. 5 minute line wait for service. Although I was 1hr late for pickup I'm disappointed the mobile svc app canceled my reservation so quickly. Not sure if mobile pick up works, we'll see next week.

LULLOWEN S.
Clasificación:

Was given a van, by an employee, under the pretenses that it'd been reserved and checked out properly only to be informed that I could potentially end up being arrested due to the truck actually not being checked out or reserved properly. A huge inconvenience and embarrassment.

Scott J.
Clasificación:

The fact that your online pick-up service does not work is extremely frustrating. The uhaul website should not lead a customer to believe that they will be able to show up and get their rented truck quickly via the website. This frustration will possibly prevent me from using uhaul again.

Terese I.
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El cliente no dejó un comentario.

Mitchell S.
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Baki was very helpful and respectful the whole time! Had a very chippy cheery attitude and made my first uhaul rental very easy and enjoyable! Give that man a raise!

Andre W.
Clasificación:

The equipment (cargo van) exceeded my expectations. Unfortunately, the same cannot be said for the level of customer service I received at the location I picked up and dropped off the rental. The expertise level of staff was subpar and the the wait time exceptionally long because of the former. A higher level of general education and knowledge of the computer system being used by U-Hail would have gone a long way to changing the very low opinion I have of the service level I (and other customers) experienced at this location.

Harold S.
Clasificación:

I was over charged even tho I called because I was ten minutes late. I will be filing a complaint with the better business bureau.

ANTHONY P.
Clasificación:

Terrance and his crew were amazing

ollie T.
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Long wait times... short staffed

TERRANCE B.
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Make sure the gas is in its proper place and the milage as well!!!!!!

ANNIE J.
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Everything was GREAT!

Billie B.
Clasificación:

I read many reviews, good and bad about this location so I got there earlier than my pick up time. All went smooth and I was in the rental in a very short time. It was the first time I rented and drove the smallest of the trucks, but it was clean and smelled good. Thanks to the staff for being efficient.

Eugenice K.
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El cliente no dejó un comentario.

Mark M.
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El cliente no dejó un comentario.

will H.
Clasificación:

The front suspension on my rental needs to be checked. The front wheels had bad wobble and steering wheel shakes while driving straight down the road. Thanks

Michael O.
Clasificación:

The trailer was strongly smelling of indian spices as it had about a pound of a garlic cornmeal type spice piled in a large pile in the front...luckily there was also a large number of indian incense sticks also in the unit that I was able to employ once I spent 1/2 hour sweeping the spices out....it didnt get the smell out completely unfortunately...it was a gross smell of garlic

Michele J.
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El cliente no dejó un comentario.

Paul H.
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El cliente no dejó un comentario.

KENYA W.
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I observed the workers cleaning when I made the reservation and when I returned the truck they were cleaning and attentive to customers.

ryan l. | Overall Experience |
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There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.

JAMES C.
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I was charged for someone else's rental which put my account in the negative for 4 days with repeated overdraft charges that the U haul ownership expected me to pay!

TRAVON J.
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Staff provided great customer service. They were professional and willing to do anything to help accommodate you.

evelyn A.
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Customer comes first. If you don't know how to enter act with one go learn to understand and inact wiith one there's a difference between short and long time cusmers.

Robert W.
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El cliente no dejó un comentario.

Vivian W.
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El cliente no dejó un comentario.

Craig B.
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Our issue is that the location got changed to a spot in Milwaukee the day before our pickup, when this order was placed a MONTH before. Any truck should have come from the location we selected or some where much closer!!

Mohamed M.
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El cliente no dejó un comentario.

CARAVAUGHN F.
Clasificación:

Apart from water in the (inside) passenger side door handle, the truck and equipment were perfect for my move. Loading and unloading was a cinch, and everything traveled safely. Location was neat, tidy, clean, and social distant.

Jocelyn E.
Clasificación:

Very easy Self-rental process through Uhaul website. Instructions were easy to follow for pick and return of vehicle.

Demetrius M.
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The owner Baki was wonderful and very helpful he needs a raise

Thomas H.
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El cliente no dejó un comentario.

Ross P.
Clasificación:

I declined the $11.00 insurance coverage on-line and again at the counter when I came in to pick up the trailer. I just reviewed my bill that came on-line and I see a charge for $11.00. This type of added or incorrect charge has happened 3 previous times. Please reverse this charge. Thank you.

Ruth R.
Clasificación:

I would recommend, if possible, to hire a few more staff. If you are unable to hire staff then move a few people around at peak tubes. For example, the r d if a mo to snd tvr beginning of another. These times are usually when more people tend to move or need extra storage because one is relocating. The day I came to pick up my truck the line was too long. Staff at I-Haul on Capital are attentive to the customers. The business is clean and the stock of-merchandise is plentiful. I will definitely use the facility again. Thank you.

TIMOTHY C.
Clasificación:

Quick and easy, very affordable. Thanks

Amy G.
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El cliente no dejó un comentario.

laura G.
Clasificación:

over rated

Beth W.
Clasificación:

I used the online account to check in and out, thinking it would save time. I still had to wait a long time inside to get the keys - a couple was going through contracts for a rental space inside and a line formed behind them. The only person working the desk could have asked "who is picking up keys?"

Davis W.
Clasificación:

Took a long time to get service, but that was understandable because it was busy. However, there were no wires to connect the trailer to the truck and I had to purchase my own from a nearby auto parts store. I felt it was extremely unprofessional to not have the parts needed to actually legally be on the road with a trailer. Ok overall customer service but disappointed with lack of supplies necessary to run the business.

will H.
Clasificación:

El cliente no dejó un comentario.

Armin H.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

Everything was Excellent Thanks. Except unable to log into my account through email or phone number

Malcolm L.
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The vehicle I rented was not cleaned at all the exterior of the vehicle was dirty with dead bugs all over the front. The inside had dog hair all over the seats. Which is very unacceptable due to the pandemic we are in now.

Ferriez J.
Clasificación:

Every time I use u-haul. The service is extremely courteous l. Always a good experience.

Darryl H.
Clasificación:

Very knowledgeable employee

Dan N.
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El cliente no dejó un comentario.

SANTANA R.
Clasificación:

The customer service was horrible

PAUL S.
Clasificación:

I'm not clear what the early/online check-in is for, since the in-store experience is the same with or without it. Very important to TELL THE CUSTOMER to look for the equipment checklist TEXT. I didn't know it was coming and was at my pickup destination before i saw it-- and the link had expired by then. Puts both sides in a bad position.

Jillian T.
Clasificación:

Long wait due to not enough employees. Charged double the amount because of the time truck was returned. There was no mention that this was possible at the initial pick up. Also, I filled out the estimated time and estimated mileage info online before pickup, but was asked the same questions in person when we came to get the truck, so that's pretty inefficient.

Geoff C.
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El cliente no dejó un comentario.

Ingrid C.
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The owner and the Christopher were wonderful! Made the entire process very easy!

Deanna D.
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El cliente no dejó un comentario.

KIMBERLY Z.
Clasificación:

El cliente no dejó un comentario.

Mojishola M.
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El cliente no dejó un comentario.

Hayley J.
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El cliente no dejó un comentario.

Kelvin L.
Clasificación:

the passenger side rear tire had 16 lbs of air displayed on dash. i didnt notice untill i pulled off. i returned to get air and was told to take to gas station to get air

Rachel M.
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El cliente no dejó un comentario.

KEVIN D.
Clasificación:

El cliente no dejó un comentario.

Beverly W.
Clasificación:

Employees seem to not be very knowledgeable. I rented my equipment for one way. I was told to return it anywhere. The person outside pulled up my truck and ran off to the next customer. He never looked at my paperwork to see that I also rented an auto transporter. Someone else had to hook it up. All the employees seem to be in too much of a hurry to give quality customer service.

baron C.
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Pay attention to details

John R.
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El cliente no dejó un comentario.

JOHN A.
Clasificación:

They did a great job with everything from check in to check out

Tyler K.
Clasificación:

Don't have new people installing hitches they will fail and the trailer will come unhitched while driving. very unsafe.

Mark M.
Clasificación:

Long wait time. Also charged $43 for fuel on a 5 mile trip. Wouldn't refund.

Anas A.
Clasificación:

N/A

Elton C.
Clasificación:

El cliente no dejó un comentario.

KAREN R.
Clasificación:

wonderful experience with the cashier employee! Better after hours drop off instructions. The trucks returned were Lined up Almost all the way to the entrance. I wasn't sure if I should park at the end which just allowed space for a single car to come in from the street. I didn't want to park somewhere else and get fined or something. Also hard to take a clear picture of the odometer. The 8 kind of looked like a 6. Otherwise great experience.

David W.
Clasificación:

El cliente no dejó un comentario.

TROY V.
Clasificación:

Everything went fast and great service I don't think not could get better.

glenn H.
Clasificación:

Slow service

Shanda W. | Overall Experience |
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El cliente no dejó un comentario.

Paul F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul F. | First Impressions |
Clasificación:

Do i have to open the door repeatedly to take things in the dock door was locked..

armando g. | First Impressions |
Clasificación:

General Manager was helpful and a pleasure to work with.

rachel l. | First Impressions |
Clasificación:

Great experience. Staff was excellent.

brian s. | First Impressions |
Clasificación:

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

Pedro R. | First Impressions |
Clasificación:

Clean place helpful people

Geoff C. | Overall Experience |
Clasificación:

Great job!!

saad a. | Overall Experience |
Clasificación:

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

Shinitta S. | First Impressions |
Clasificación:

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

lother b. | Overall Experience |
Clasificación:

Very nice

stacy P. | Overall Experience |
Clasificación:

Good

Daniel M. | First Impressions |
Clasificación:

Very help

emily l. | Overall Experience |
Clasificación:

All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

chinyere s. | Overall Experience |
Clasificación:

Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

Mary S. | First Impressions |
Clasificación:

I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Jacqueline K. | First Impressions |
Clasificación:

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

emily l. | First Impressions |
Clasificación:

Amazing staff

Patrick T. | Overall Experience |
Clasificación:

Overall pretty good service. But didn't get the free month I was promised.

Mario S. | Overall Experience |
Clasificación:

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Maura Q. | Overall Experience |
Clasificación:

Great experience

Mario S. | First Impressions |
Clasificación:

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

John G. | Overall Experience |
Clasificación:

great

JESSICA C. | First Impressions |
Clasificación:

I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

James m. | First Impressions |
Clasificación:

Friendly and personable, but more importantly,fast and efficient.

Todd D. | Overall Experience |
Clasificación:

The facility was convenient, clean and safe.

Debbie K. | Overall Experience |
Clasificación:

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled

James M. | Overall Experience |
Clasificación:

Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.

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