Comentarios del cliente para U-Haul Moving & Storage at Capitol Dr

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Capitol Dr

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

JEFFREY M. en

Grado:

The reservation process is ridiculous! Stop allowing reservations for 1-way vehicles which don't exist!!! Getting a call 16 hours before scheduled pickup that there won't be the equipment is unsatisfactory!!!!

Jean K. en

Grado:

Intake associate was not friendly. Did not smile. Even 1 time.

Sophie B. en

Grado:

The owner helped me pick the correct truck, I wanted a dolly but the truck I selected didn't have a ramp. We changed my reservation right in the store and it was the easiest thing I had to do during my move.

Joan B. en

Grado:

Nick , Peter and Karl are amazing employees. It's my 2nd time renting from this location. I would not hesitate to return with future business. Keep up the good work !

Paul B. en

Grado:

Devyon was great! The truck though was filthy. It reeked of marijuana, there was pet hair everywhere, and almost every surface was caked with dirt. Did not see the value in renting a truck from U Haul.

Michelle B. en

Grado:

El cliente no dejó un comentario.

Peter P. en

Grado:

I originally booked 15 ft truck and car hauler for total price of $2676.00. I had to pick up the equipment at two different locations and then was charged almost $800.00 for the car hauler instead of my original quote when I reserved on 11/4/19. This was unexpected and extremely disappointing.

Natasha J. en

Grado:

El cliente no dejó un comentario.

Kisha K. en

Grado:

El cliente no dejó un comentario.

Gary B. en

Grado:

I've rented here several times, and the people and service are simply great. Always a pleasure.

Jebadiah E. en

Grado:

was charged for a late return despite being told by employee paul multiple times that truck was due back at 9 AM the next day. received a harassing phone call from owner Baki after the truck had already been returned. very very disappointed. employee Paul was very helpful but clearly communication did not take place properly.

SUNIT M. en

Grado:

El cliente no dejó un comentario.

michael C. en

Grado:

Na

carlisha R. en

Grado:

Charged service and gas fees even though I filled the tank back to where it was

October R. en

Grado:

Was sent to a second location for pick up, never told before hand, was charged for things I never got, and treated like I’m just money and not a person.

joel K. en

Grado:

Upon arrival at our first stop, in Waukesha, we noticed that the floor of the cargo space was very wet. Then we saw a tear in the roof that allowed rain to soak the floor. We therefore had to purchase tape to seal the tear in the ceiling, and then had to purchase plastic sheeting to protect our expense cargo, both on the floor and over the cardboard boxes that contained the goods we were transporting to our client. Cost us expense and lots of valuable time! We'd like to have our rental fees discounted!! Thank you.

Matthew K. en

Grado:

El cliente no dejó un comentario.

Laqueena L. en

Grado:

El cliente no dejó un comentario.

JACQUELINE B. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

I tried to complete the rental via the web and phone app; it was a disaster. It delayed by start by over 30 minutes. I ultimately had to use a customer service rep at the store to complete by reservation.

Mike H. en

Grado:

Not using U haul again

SHARIA D. en

Grado:

I was charged an after hours service fee although the equipment was returned before it was due (approximately 8:30pm). I informed the customer service representative I spoke with on the phone my phone died, I wasn't able to check the rental in at the location but checked it in as soon as I made it home. I was blind transferred to someone else that transferred me back into the customer service line. I eventually spoke with Maribel who actually offered to submit a form to attempt to get a refund for the fee that should not have been assessed. I feel that it is very horrible customer service to ask to place someone on hold and then blindly transfer them to someone that is unable to assist.

Karimah J. en

Grado:

This is the best location ever, nothing could be better.

Fredrick M. en

Grado:

Upset I had to wait in line for a hour and 15 minutes when I had it rented for 4 hours that was a hour and 15 less I had to move. I was frustrated.

Betty W. en

Grado:

Cleaner trucks and faster service

Darlette P. en

Grado:

El cliente no dejó un comentario.

ANTHONY S. en

Grado:

El cliente no dejó un comentario.

Alvin W. en

Grado:

Just faster service , I understand it be busy at times but a 'I'll be right with you, can we help you would be great here and there .'

greg P. en

Grado:

El cliente no dejó un comentario.

Sharonda R. en

Grado:

El cliente no dejó un comentario.

Anthony H. en

Grado:

El cliente no dejó un comentario.

Mandra S. en

Grado:

Worker need to be more helpful and they need to have a bathroom for there customers and there’s nowhere to sit and it’s drity and very unorganized.

Cassio M. en

Grado:

El cliente no dejó un comentario.

Jamilah D. en

Grado:

El cliente no dejó un comentario.

Audie P. en

Grado:

El cliente no dejó un comentario.

Demico B. en

Grado:

El cliente no dejó un comentario.

Andrew C. en

Grado:

First off, the email confirmation told me to pick up the truck on 1500 S. 1st Street. I go there at the pick up day and time via Uber ($10). They tell me that my truck was across town at a different location. I WAS NEVER NOTIFIED OF THIS. I had to take a second Uber ($10) to the new location. Upon receiving the truck, in a snow storm, one of the windshield wipers did not have a blade on it and the arm was just scratching across the windshield. Normally I would not care, but in a snow storm this is a significant risk for a customer, as it limited viability out of the windshield and could have caused an accident. I fixed this issues myself. Upon arrival to my destination, I noted my furniture dolly was not in the truck/given to me. I called customer service and advised them of this and was told it was removed from my account. However when I dropped of the truck at my drol location, they stated I was still charged for it and still listed on my contract number. Please, reimburse me for my uber and dolly that I never received. $30 total.

Brian C. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

brian s. en

Grado:

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

Pedro R. en

Grado:

Clean place helpful people

Geoff C. en

Grado:

Great job!!

saad a. en

Grado:

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

Shinitta S. en

Grado:

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

lother b. en

Grado:

Very nice

stacy P. en

Grado:

Good

Daniel M. en

Grado:

Very help

emily l. en

Grado:

All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

chinyere s. en

Grado:

Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

Mary S. en

Grado:

I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Jacqueline K. en

Grado:

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

emily l. en

Grado:

Amazing staff

Patrick T. en

Grado:

Overall pretty good service. But didn't get the free month I was promised.

Mario S. en

Grado:

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Maura Q. en

Grado:

Great experience

Mario S. en

Grado:

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

John G. en

Grado:

great

JESSICA C. en

Grado:

I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

James m. en

Grado:

Friendly and personable, but more importantly,fast and efficient.

Todd D. en

Grado:

The facility was convenient, clean and safe.

Debbie K. en

Grado:

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled

James M. en

Grado:

Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.