Had a reservation but unable to get what was reservedGeorge D.
Customer Reviews for U-Haul Moving & Storage at Capitol Ave
Hartford, CT 06106
(Btwn Forest & Sisson)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Edward B.
The wait time is as very excessive. Their should be more employees working to be honest.Jacqueline S.
Tire pressure all over the place. Pulled yo the right oil life was 0ERIC G.
Since i was supposed to pick up trailer in Wolcott CT and they were closed I had to go to Hartford, the corporate office stated that I would receive a $50 credit for inconvenience, I never got the creditKurt M.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Lawanda W.
On line check out (for return truck) Horrible Experience. Too many errors. It's took me 1hr.ILYA P.
El cliente no dejó un comentario.Joacir B.
Telephone calls has to improve but over all great locationHenry G.
El cliente no dejó un comentario.Richard J.
Everything was perfect on my end . Also everything was fast and efficient !Timothy H.
After arriving at my destination a troubling lit up notice on the dashboard told me of low tire pressure on the left rear tire. Even after stopping to refill the tire the dashboard sigh would not go away.FRANCIS V.
El cliente no dejó un comentario.Megan G.
Didn't really talk to the staff much. She wasn't as attentive but told me should would send the receipt soon.Crystal L.
El cliente no dejó un comentario.Maurice B.
El cliente no dejó un comentario.Vicente D.
The gas tank was empty when I picked up the truck and there was a terrible sound while driving it.Kate B.
Great friendly, outgoing and flexible and fast serviceCarlos C.
Great service, nothing to improve at this time.Bradley W.
2 words (VERY DISRESPECTFUL)Ms STACEY McGraw, Her unprofessional attitude will lead anyone to the bars of prison, never again in my entire life , would I recommend no friends no family or no one to rent from a U-Haul company especially with employees like thismicheal M.
I had an issue with the staff breaking my back passenger side lens cover after completing the wiring for my hitch installation.RONNIE S.
El cliente no dejó un comentario.Leonard J. | Overall Experience
El cliente no dejó un comentario.Linda L.
Vehicle only had 1/4 of gas when I picked it up so had to stop right awayDonald S.
El cliente no dejó un comentario.MARK S.
The service at the Capitol Ave location is always the best of any U-Haul I use. I am a regular customer.Jason F.
The place is generally fine, and the manager is generally nice, but the person who read the fuel gauge when I returned the 15' truck I rented mis-read it. The tank was 5/16 full when I took out the truck. I traveled a total of 10 miles, and put 3 gallons of gas in before returning the truck (just to be safe; the printout they give you said it only needed 1.7 gallons to return to 5/16). The person who checked in the vehicle said that I was all set and could leave. Back at my office, when the invoice arrived in my email, I had been charged for 2 gallons of gas based on a fuel gauge reading of 1/4 tank. That was clearly wrong based on my own reading before I turned the truck over (which indicated 5/16 or 6/16) as well as the math above. When I called to complain, I wound up on hold for 15 minutes, and eventually drove back to UHaul. The manager eventually gave me a credit when I showed him my credit card charge. (When I said let's go look at the fuel gauge ourselves, the manager said the truck had already been re-rented and was off the lot, which seems unlikely given that I had returned it less than an hour earlier, several hours before it was due.) What really irritated me though was that the manager said it was partially my fault for not sticking around long enough to confirm the fuel gauge reading with the employee -- even though she had specifically told me I could leave. In addition, the employee was there during this transaction, and she was unapologetic and surly. When I told the manager she had mis-read the gauge, she interjected that she was perfectly capable of reading the gauge accurately; when I replied that I wasn't questioning that, only that she had mis-read it this time, she told me not to insult her intelligence. This is obviously not about the negligible sum of money involved, but rather the way I was treated when I complained about a mistake that they had clearly made that caused me inconvenience.Paul C.
The equipment was dirty and I was charged for an extra day and overnight fees when I returned a day early, I actually had to call to receive a refundmichelle L.
El cliente no dejó un comentario.Creshea I.
Good jobgarth L.
Vehicle for which I had a reservation was NOT AVAILABLE.Gregory S.
El cliente no dejó un comentario.Terry C.
Lot of garbage at the main entrance.. rise the price a lot of time. I started paying 70 in less than 2 years i was reaching the 100sluis f. | Overall Experience
Slow service! Had a reservation, but still had to wait un line forty-five minutes to speak to the person at the counter. There were two other employees who were in and out of the office not doing anything but walking around, and doing nothing to assist customers.Robert F.
The staff at this location was super friendly and awesome very helpful would recommend this location to other peopleERNESTINA B.
El cliente no dejó un comentario.Americo F. | First Impressions
El cliente no dejó un comentario.Shannon B.
Upon entry, we were told that our scheduled pick up may not be ready because the truck has not returned from the previous driver. Then a Manager brought over the keys. When a we schedule a specific time to pick up the rental, I don't believe we should be told that we may have to wait until the truck arrives while there are a fleet of other trucks on the lot. A fee upgrade should be offered.Mark W.
The truck was not driving good otherwise from that all was well.Takia M.
El cliente no dejó un comentario.Ryan C.
El cliente no dejó un comentario.ROSA R. | First Impressions
We forgot a wallet in truck and it wasn't inspected up on return and it's been rented out twice since. We have called indicating that the Wallet was in the truck. But they keep renting out the truck without inspecting it. Very disappointed in the service because we left the wallet in the glove compartment and called several times and they have not inspected in the truck since it was rented it without inspection. I do not understand especially with Covid how the truck is not inspected. Also there was no inspection, no gas check And no inspection around the truck to indicate if there is any damage is done to it. It is very important someone inspects the truck we rented asap!!!!! Please let me know if we can remedy this issue. Thank you. My phone number is +18608176007 in case anyone can get back to me.Hayriye D.
El cliente no dejó un comentario.Carol V.
We received a truck that was stalling to turn on it was crashed in the front and it wasn't noted on the reviews before taking it it was just a horrible truck .Basilia G.
El cliente no dejó un comentario.Vanessa C.
El cliente no dejó un comentario.JOSE C.
Help fantasticNancy D.
El cliente no dejó un comentario.Suresh R.
El cliente no dejó un comentario.GEORGE M.
El cliente no dejó un comentario.GINA J.
Don't change reservations twice. Don't try renting out trailers without working lights. Don't rent out trailers with bubbles in tires. Don't hire employees with no customer service skills who make customers wait on the sales floor unattended for 10+ minutes alone. Then while the 1st person in line is repeatedly asked to wait while other customers who came in after were helped first. Maybe it's because I was a different race? Who knows? Terrible experience. Should have not listened to the wife and just bought our own trailer.Keith A.
The storage I rented the doors don’t close right & I say rat poop in my storage.EVELYN H. | First Impressions
El cliente no dejó un comentario.Alexander P.
El cliente no dejó un comentario.SPENCER F.
El cliente no dejó un comentario.Rafael D.
The staff were very helpful and storage unit was perfect for my needs.Robert D. | Overall Experience
Mr. Jackson was very knowledgeable about the different trucks and other items the company had to offer. I honestly would have to rate my experience with Mr.Jackson a 10. If I move again I would want to deal with Mr.Jackson but I'm not so I'll just suggest his branch to my friends and family. Very pleasant experience. Gracias.Lashawn D.
El cliente no dejó un comentario.Melvin S.
El cliente no dejó un comentario.Maegn B.
El cliente no dejó un comentario.Marybel L. | Overall Experience
When I arrived to pick up the truck I had reserved at 11 am it wasn't available because the previous customer hadn't returned it but the staff called her several times to get her to bring it in and she finally arrived at about 11:40. But I appreciated their valiant efforts to get her to return it. The cab reeked of cigarette smoke but I guess there's nothing you can't do about that. Return went smoothly.Rob K.
El cliente no dejó un comentario.Joset R. | Overall Experience
El cliente no dejó un comentario.Hector S. | Overall Experience
El cliente no dejó un comentario.Ashlee J. | First Impressions
The Capitol Ave location in Hartford did not have a storage unit large enough to accommodate my property, so Kevin Skeete made a reservation for me at the Brainard Road location. When I arrived at the 40 Brainard Road location, I was told that the unit was unavailable and it could be days before a dumpster was available to clean it out. I had a truck with me at the time and movers in the vehicle waiting to offload. I had to go with Extra Space storage instead.Andrew S. | Overall Experience
Wash the truck before rental. Old dried bugs on the windshield and all over the front of the truck making it hard to see out of the windowKyle A.
El cliente no dejó un comentario.Hector L.
El cliente no dejó un comentario.Natalie G.
El cliente no dejó un comentario.ELVIS R.
It is an abomination that U-Haul will charge me out the nose if I fail to bring back sufficient gas in the tank but if I accidentally overfill, U-Haul will not give me a refund. Change corporate policy now.Ken K.
El cliente no dejó un comentario.Kiera S.
El cliente no dejó un comentario.Celso M.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.Mark H.
Anthony was very nice.Savannah J.
El cliente no dejó un comentario.YVONNE S.
Mikaylia Henry was just fantastic. She explained everything and was very warm and kind. Great personmichael A.
Nothing at all. You guys are excellent. Thank you again.Michael C.
Too improve employees smiling too the customerElizabeth F.
El cliente no dejó un comentario.Regina W.
El cliente no dejó un comentario.Barbara F.
Extraordinario servicio al clienteTAMMY Y.
El cliente no dejó un comentario.Luis D.
El cliente no dejó un comentario.STEPHEN P.
El cliente no dejó un comentario.Cynthia N.
El cliente no dejó un comentario.Jessie T. | Online Move In
El cliente no dejó un comentario.jose A.
The staff is particularly helpful!!! Thanks The rental fees are rather highâ€¦ I have difficulty meeting my monthly payments for two storage spaces I just emptied one of them and so will no longer require that rental. Thanks anyway. Johanna MorrisonJohanna M.
El cliente no dejó un comentario.ANSELMO A.
El cliente no dejó un comentario.MARK B.
In my last experience, I was given a very bad truck. the biggest defect is that these Uhall trucks consume unusual fuel, and also all of them have locked rearview mirrors, which makes safe driving difficult, as each driver needs to adjust the mirror according to their size. the seats were torn and the adjustment strap was broken making me unable to adjust the seat. and finally, the truck has air intake problems in the doors and roof, making immense noises during the trip.Artur L.
El cliente no dejó un comentario.Evan S.
The person who took care of me was very polite , generous & vey helpful … The employee was about 2 months old but the way he handled everything on spot … to me that’s a great team member & would like for him to move on up thank you for your Service time and patienceStephanie R. | First Impressions
El cliente no dejó un comentario.CURTIS R. | Overall Experience
El cliente no dejó un comentario.darlene p. | Overall Experience
tried to check in to pick up truck on my phone and it was not very user friendly. Maybe it was me! Otherwise your staff was very good.Paul C.
Dropoff was extremely easy. Someone walked out within a minute of me pulling up, and she was able to quickly move and remove my trailer rental.Maayan R.
El cliente no dejó un comentario.Hernado E.
El cliente no dejó un comentario.Brad W.
Provide a step stool for us short people lolRobin H.
El cliente no dejó un comentario.Jeffrey L.
Great serviceJulissa A.
El cliente no dejó un comentario.Jeffrey N.
El cliente no dejó un comentario.Rejith B.
El cliente no dejó un comentario.Riley C.
This is the best U-Haul location in the area. They are always friendly and helpful.Stephanie K.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.Angel D.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.Hannah B.
El cliente no dejó un comentario.ABENAA B. | First Impressions
El cliente no dejó un comentario.Elizabeth C. | First Impressions
El cliente no dejó un comentario.JAQUAN B. | Overall Experience
El cliente no dejó un comentario.Aaliyah C. | First Impressions
El cliente no dejó un comentario.DIAMOND S. | First Impressions
They need to have better control of the rats in the place when I was walking in there was a big fat rat tuning in the floor and I was glad that my niece diet see it she is very scare of rats place work better to control your problem its not good for businessMadeline H. | First Impressions
El cliente no dejó un comentario.Chris L. | First Impressions
El cliente no dejó un comentario.Kathiria M. | Overall Experience
El cliente no dejó un comentario.Leonard J. | First Impressions
El cliente no dejó un comentario.FRANK P. | Overall Experience
GraciasTadae L. | Overall Experience
I have had bad business dealings with U-Haul in 2018 of over charging me in late fees,and also the last time I gave my card number to pay my storage bill, a young lady CSR back in Jan 2022, someone try to charge two grub hub charges for $64 and change each and they try to do some shopping online for $189 and some change, the only reason I know it was from someone who worked at U-Haul because it was a new càrd and that CSR was the only one I gave that number to. So no I will not be recommending no one to rent storage space because they hire dishonest employees. It just so happens that I have security protection on the card and all three transaction were declined and a hold was placed on my card until I notified the bank.April S. | Overall Experience
El cliente no dejó un comentario.RICHELLE W. | Overall Experience
El cliente no dejó un comentario.JASON C. | First Impressions
El cliente no dejó un comentario.THELMA G. | Overall Experience
The bestStanley J. | First Impressions
I was locked out my storage when my payment was made so that was very inconvenient especially when it was a holiday....wayne t. | Overall Experience
Some of my property was damaged while in the U-Haul. I reported the damages to the store.Paul M. | Overall Experience
El cliente no dejó un comentario.Ebony W. | First Impressions
I've had the pleasure of renting both storage unit and a few trucks. The manager was very understanding, accommodating and professional. Excellent and sufficient customer service from both Kevin and staff.Tinaka D. | Overall Experience
Kevin did a great job assisting me !! Great company representationSydnee R. | First Impressions
El cliente no dejó un comentario.Angelica G. | Overall Experience
El cliente no dejó un comentario.Nana A. | Overall Experience
El cliente no dejó un comentario.taishleen m. | Overall Experience
Great PeopleMiosotis O. | First Impressions
Mis cosas se dañaron con la humedad y tanto dinero qué cobran por mes deberían de incluir seguro la humedad daño mis cosas nuevas no se lo recomiendo a nadie lamentablementeMARITZA R. | Overall Experience
The manager and assistant manager were very helpful.Stephanie C. | First Impressions
El cliente no dejó un comentario.JoShonda G. | First Impressions
El cliente no dejó un comentario.ALBERTO M. | Overall Experience
El cliente no dejó un comentario.Consandra D. | Overall Experience
El cliente no dejó un comentario.Maricely A. | Overall Experience
Good with storage; no issues. You pay your monthly fee and belongings are safe and secure. Location is convenient but an update of storage facility would be nice.TIANJDRA M. | Overall Experience
I requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.Efrain A. | Overall Experience
All the staff was very helpful an kindTroy T. | First Impressions
The only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank youCathy T. | Overall Experience
U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.Earl B. | Overall Experience
El cliente no dejó un comentario.DENISE G. | Overall Experience
El cliente no dejó un comentario.CARMEN H. | Overall Experience
El cliente no dejó un comentario.ALBERTO M. | First Impressions
El cliente no dejó un comentario.EDGARDO G. | Overall Experience
El cliente no dejó un comentario.Shastiry S M. | Overall Experience
El cliente no dejó un comentario.terry f. | Overall Experience
Keep up the good work.alvin h. | First Impressions
The representative does seem to know what she was doing to many mistakes costing me time and money.DEVON W. | First Impressions
Only issue is that there was a truck blocking access in the unload area.Josue C. | First Impressions
El cliente no dejó un comentario.Fred H. | Overall Experience
People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.olivia s. | First Impressions
I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.Irene C. | Overall Experience
El cliente no dejó un comentario.Tiffany W. | Overall Experience
Kevin was great, very helpful and provided great customer serviceTaylor R. | First Impressions
Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!Douglas N. | Overall Experience
El cliente no dejó un comentario.Cynthia S. | First Impressions
Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.Jessica O. | Overall Experience
El cliente no dejó un comentario.hipolita f. | Overall Experience
El cliente no dejó un comentario.GRISELENID R. | Overall Experience
Great Manager he helped me with my unit and provide some additional informationivan p. | First Impressions
Friendly staff, convenient location, great rates.Douglas N. | First Impressions
Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.Ketzy M. | Overall Experience
Staff were pleasant and courteous! Facility clean throughout!carmen R. | Overall Experience
El cliente no dejó un comentario.Richard P. | Overall Experience
The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.april s. | Overall Experience
If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly billAlexei B. | Overall Experience
Excelente muy buen servicioMaria O. | Overall Experience
great placeRONALD S. | Overall Experience
I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank youLatoya B. | Overall Experience
Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.Willie S. | Overall Experience
Clear explanations of the parameters of rules and serviceterry f. | First Impressions
GreatLuis Alberto R. | Overall Experience
Love the place and the peopleHazelyn O. | Overall Experience
I was [leased with my experience with U-Haul Storage facility..VIRGINA S. | Overall Experience
I saw rat's dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.Sheila B. | Overall Experience
A little dark inside. I had to find a second unit with higher ceilings for some tall items. There's not enough parking space for customers. Staff were excellent.Fred S. | Overall Experience
Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.alma l. | Overall Experience
Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.Marc B. | Overall Experience
Good service, no complaintschristopher l. | Overall Experience
The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.Dennis W. | Overall Experience
Thanks..JOSE FLAVIO C. | Overall Experience
Great staff and building!ELAINE F. | Overall Experience
Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions greatALLISON C. | Overall Experience
Clean facility and friendly professional people!RYAN M. | Reservación
Rat poop was in my stuff...I see stray cats all the time and the lighting was poorOlivia S. | Overall Experience
GraciasSteve T. | Overall Experience
I would have loved to keep my space but just could not afford itKIMBERLY F. | Overall Experience
Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.Charity B. | Overall Experience
Very good.PEYTON T. | Overall Experience
NingunoGALITZA M. | Overall Experience
I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. ¡Gracias!Harish J. | Overall Experience
Great staff and locationMelissa H. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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