Customer Reviews for U-Haul Moving & Storage at Canton Rd

2,218 reviews

2800 Canton Rd #2000   Marietta, GA 30066

(678) 810-1141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(678) 810-1141

2800 Canton Rd #2000
Marietta, GA 30066

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hal F. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Everything was fgreat

Rich K. 
Rating:
5.0

Customer did not leave a comment.

Aeugenie M. 
Rating:
5.0

Absolutely nothing! You guys are awesome! Keep up the great work!

TRACEY F. 
Rating:
5.0

Customer did not leave a comment.

JOEY D. 
Rating:
5.0

Customer did not leave a comment.

LACY L. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Customer did not leave a comment.

KIM W. 
Rating:
5.0

Super helpful friendly staff. The woman who checked me out and in was super professional and was running the store like she was the CEO of Uhaul. No lie. She made sure the trailer tire pressure was up to spec.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

CALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Heung S. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent customer service and clean location. My truck had a headlight out though. Not the locations fault though.

Tjark M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

My pick up and drop off was smooth and the team was friendly.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Fast friendly service - well maintained equipment

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Timothy was fantastic- helpful, cheerful and knew what he was doing. Excellent employee - I would hire him

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Great service. Quick rental and return, even when facility was short-staffed. Friendly and efficient. Clean store, easy to find products. Will likely rent from here in the future. Thanks!

Johnny W. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Lower milage charge

ROBIN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Everyone was so awesome.

Ronald D. 
Rating:
5.0

I only needed the van for a couple of hours and had it returned within two. Very good experience, as I have had from this location in the past. The van ran well and was clean, but the 'add oil' warning came on a while after I was driving, but I forgot to mention this when I returned. Overall, very happy.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

MARLENE S. 
Rating:
5.0

Great staff

KEVIN D. 
Rating:
5.0

It was wonderful working with Nina!

JEFFREY W. 
Rating:
1.0

I have rented several uhauls in the last few months, this one was terrible! Normally when you pick up a truck, they have the supplies loaded (pads, dolly, etc) and the truck is pulled up to the door. The employee walks you around the truck for inspection, verifies the gas and mileage, and ensures you are ready to go. This location brought the dolly from behind the counter and laid the keys on the counter, that's it. I asked about the pads and he said they are by the door get them on the way out. I asked where the truck was and he said 'in the parking lot'. It is a very big parking lot. I had to try to balance the packs of pads on the dolly along with my belongings while searching a very large parking area on foot. I finally found the truck, the door was not fully closed so the seat was wet since it had rained. I had to open the back to load the pads and dolly and the door was so hard to close I had to have help from someone else in the parking lot. Once on the road I saw the hood bouncing as it was also not fully latched. The wind noise was terrible since the door would not close tightly. The next day the engine light came on, I called the help desk and was told to drive it anyway. The employees at this location need training in customer service, I have never been told 'here's the keys, go find the truck' and load your own supplies. I know other locations do not behave in this manner, if this was my first time renting uhaul I would not ever use you again.

Nancy L. 
Rating:
5.0

I can't remember her name but the general manager took care of us and was just amazing. She had a great personality and made sure we understood everything.

CATHERINE J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

HUGO C. 
Rating:
5.0

Headlight was out on the passenger side.

Eric P. 
Rating:
3.0

Customer did not leave a comment.

Martir M. 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Great service; no improvement needed.

Scot B. 
Rating:
5.0

The staff were very nice, helpful, and overhaul made a rough day (my cousin's move) much better.

ANGELA D. 
Rating:
4.0

I reserved 3 dollies but only 1 was available at time of pick up. I was told I could call other locations for the rest of the equipment. What's the point of a reservation if the equipment isn't actually there? Made due, but it slowed down my move. Seems to be this is probably more of a U-Haul problem in general and not necessarily the location.

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE L. 
Rating:
5.0

I would suggest getting some help. When I first got there, there was no one in the store or outside the store, but the doors were unlocked and the lights are on. I called the home office, but was on hold waiting for an actual human being. After about 15 minutes or so a girl walked in talking to her “honey” on the phone and eventually got to me. I had a reservation and really didn't want to wait around for 15 or 20 minutes for her to get done talking to her honey boo.

HEATH B. 
Rating:
5.0

Lenetta and team run a very clean, organized, and efficient store! Big difference from many I've used. Will always use them for my rental needs.

Timothy M. 
Rating:
5.0

Absolutely excellent the team work displayed and customer care made my move stress free.

Rene O. 
Rating:
5.0

Professional staff

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Lutrease R. 
Rating:
5.0

My final charges were incorrect, i was overcharged.

Cedric K. 
Rating:
5.0

The staff was beyond friendly and reasonable. Really makes a world of difference when people are personable

Joseph P. 
Rating:
3.0

The truck stopped on me! I was so scared and didn't know what to do! Luckily the truck started back up after sitting for a few minutes. I hope I never experience that again

LAMAR P. 
Rating:
5.0

She was absolutely awesome to do business with and a very nice person. Great experience

DEBRA U. 
Rating:
3.0

women in the morning no very nice, to improve your store you need polite personal. She was rude and no answer questions that i have. Definitely have the manager to talk to her and trained her to be nice.

JOSE B. 
Rating:
5.0

Nina was greeted me with a smile! Very professional and pleasant. Our company has used this location a couple times and I highly recommend it.

FRANK K. 
Rating:
5.0

Customer did not leave a comment.

Sang L. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

The employees at this location always been nice and courteous and I rented here several times.

Calvin H. 
Rating:
5.0

Everyone at this location was super friendly and professional. I thought I needed a much bigger truck however they assured me the smaller truck would be ample and it was

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

ANDREI S. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

You are placing your employees in danger when they have to stand between a towing vehicle and a trailer to hook up the equipment. This could be completed in a much safer way.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Jalen R. 
Rating:
4.0

Transmission was slipping. I have not received a final bill statement.

DAVID R. 
Rating:
4.0

Staff is helpful, courteous, and quick. The truck was in good shape and drove as expected, however the cab smelled like urine and cigarettes and no amount of Lysol made it tolerable. I used the truck anyway because timing was crucial, but the smell was baaaad.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

STACEY K. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
1.0

I had a terrible experience that cost me extra money.

Desiree J. 
Rating:
1.0

The representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.

Desiree J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY C. 
Rating:
5.0

The return procedures using the phone needs ot be eliminated or simplified. Had a rep. walk me thru my settings, which were set correctly for my phone. your server still couldn't pick up my location. waited on hold for an hour to get further instructions, no one answered.

Troy J. 
Rating:
5.0

Very easy and quick to rent a trailer, I started to hook it up and the young man stoped me saying I'll get that for you. Return was quick and easy as well. This will be my new go to U-Haul store!

MICHAEL W. 
Rating:
5.0

Outstanding customer service!

SIMEON P. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD W. 
Rating:
5.0

Perfect

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

HERSCHEL B. 
Rating:
5.0

M'y Expérience was Perfect Keep up thé good Work

Marshell K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

The staff was nice , professional and friendly yet the truck I rented was not properly maintained and stopes working mid move. Had to unload and return the truck to come find out they had no other truck available. Worse I still had to pay for the truck even though it was not working properly and still had to find another one since they did not had any available in the area. Terrible experience with u haul. So bad I might just stick to budget and that says something.

CHRISTIAN P. 
Rating:
5.0

Spoke with two different people when I went in to reserve the van & when I went to pick it up. Very pleasant & professional. Am renting a 15 ft to drive out to California when I move. Assured me I would have a newer truck with less mileage.

MARGARET R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
4.0

I topped off the gas to half tank as asked was was charged $8.00 for an additional 2 gallons. Totally unacceptable.

THOMAS C. 
Rating:
5.0

Store is very well kept and very clean truck. Much better than i experienced at other locations.

Cedric K. 
Rating:
4.0

Personnel were very service oriented and worked quickly to ease pickups and returns.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The staff at this location did an excellent job. The truck was ready and the whole process was quick and easy. I would recommend using this location for your truck rental needs.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
4.0

Customer did not leave a comment.

eric C. 
Rating:
5.0

Good service.

PEGGY N. 
Rating:
3.0

Need a bit more maintenance to the vehicle, sun visor lose, side mirror lose, Passenger side airbag cover broken, ABS light on the dashboard but everything very clean and ready to go.

Paulo L. 
Rating:
1.0

Be honest about charges for the rental. Don't say one thing then do another, Worst experience I've had as a customer in many, many years.

John P. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

ALVIN V.  |  First Impressions 
Rating:
3.0

The guy Who take care of me was very kind, but the manager, she was a littler rude. When first time when i get in to the store i ask her questuons about the open trailer and she act loke i should know the information already. So a went out side and when i came back the nice guy help me. When i drop off the trailer, i park the trailer on the same place a pick up and she told me,' the next time i drop a trailer sgould be on the front ,' i think she should be there for help and sale no for argumentación. Thank you

JENIFER C. 
Rating:
5.0

Customer did not leave a comment.

ALVIN V. 
Rating:
5.0

The staff was very much humanitarian thank you so much for your location

ELAINE B.  |  Overall Experience 
Rating:
5.0

The mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.

Sandra C.  |  First Impressions 
Rating:
5.0

Everything was quick and efficient.

Ronald P.  |  First Impressions 
No reviews have been submitted for this location.

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