Comentarios del cliente para U-Haul Moving & Storage at Canton Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Canton Rd

Grado total:

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PAMELA B. en

Grado:

The person who helped me over the phone and I the store was OUTSTANDING! I will be back next week!

Dmitry C. en

Grado:

El cliente no dejó un comentario.

Betty H. en

Grado:

Extensive wait time on Saturday morning to complete rental even with a reservation. I have rented cars that took less time than to rent a $25/day open trailer. Also, I own a trailer but it was 45 minutes away...it would have been easier to drive to get it than rent. After changing the electrical extention cord twice, the uhaul employee told me my lights were bad...he did not have the adapter plugged in all the way...the employees were very courteous. They need some organizational skills applied...

Robert M. en

Grado:

Corey was great, there was a computer problem and he was able to solve it and get me out of there quickly so I could get on with my move. Very helpful and friendly!

Robert L. en

Grado:

Have the truck I reserved available.

Regina B. en

Grado:

The treatment was really excellent

Tom S. en

Grado:

El cliente no dejó un comentario.

LARRY H. en

Grado:

El cliente no dejó un comentario.

Luis O. en

Grado:

please fix the way the light inside the trucks stays on, or install a turn on- off light that stays on until people close the back door so people can see what they are doing at night, it will be very much appreciate as the light in both of the trucks I rented on separate days never turn on. Thank you!

Timothy M. en

Grado:

The rep cleaned the truck just before I got it.. There were other trucks which I would have been given instead and did not see why I had to wait for just returned truck to be cleaned.. Otherwise everything else was ok

Jennifer M. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

Your rep, Dale, was very professional. It was a pleasure dealing with him.

Stephen R. en

Grado:

smooth return.

TOMMY P. en

Grado:

The staff was knowledgeable and friendly. They explained everything in detail. Great job! Upper management, please stop by this location and commend these guys; lunch or something...

Justin K. en

Grado:

El cliente no dejó un comentario.

leite n. en

Grado:

El cliente no dejó un comentario.

Tina T. en

Grado:

El cliente no dejó un comentario.

Amy M. en

Grado:

I was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.

Min S. en

Grado:

El cliente no dejó un comentario.

yvan B. en

Grado:

The young men taking care of that location are quick and costumers oriented, I will go back there in the futur

CHARLES M. en

Grado:

Both rental vehicles needed maintenance. Steering and brakes were subpar.

JOHN F. en

Grado:

El cliente no dejó un comentario.

Tracy S. en

Grado:

El cliente no dejó un comentario.

Jill S. en

Grado:

Clean windows, show the renter where the important safety features are before handing over the keys...know how to fix the mirrors and show the driver how to set them. More workers needed to service customers. Van drove well, was spacious-perfect fit! Pleased and grateful for the use of equipment.

Bao N. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

Tia M. en

Grado:

Service was very quick and easy. Dale was very helpful and accommodating. They didn’t have the size truck I requested so he provided the next size up at the same price. Really easy to work with! Will use them again!

ALEXANDRIA O. en

Grado:

Had to reschedule 3 times. I wanted a one way truck but was forced not to get one because of UHaul disorganization with scheduling.

Eledria G. en

Grado:

Great customer service from both guys, & team work and great sense of humor too; made the wait pleasant.

Don S. en

Grado:

Online booking was not easy to use and online check out was impossible

Rob V. en

Grado:

The van I rented smelled like cigarettes, like someone had been smoking inside with the windows closed for a week. When I returned the van one of the Uhaul employees informed me that I could have asked for another vehicle. I’ll know better for next time. That said, the service here was excellent.

Shieve S. en

Grado:

El cliente no dejó un comentario.

Joseph A. en

Grado:

El cliente no dejó un comentario.

Owen S. en

Grado:

El cliente no dejó un comentario.

Paul N. en

Grado:

El cliente no dejó un comentario.

Dylan T. en

Grado:

They were very respectful and flexible with our needs. It was highly appreciated especially during our stressful moving adventure.

David H. en

Grado:

Complete rental center made it easy to select the right size moving vehicle. Entire rental process was very smooth. Great customer service at both checkout and return. Would definitely use location again.

Henry C. en

Grado:

Always an efficient experience at the 2800 Canton Rd location. Dale was very helpful and professional. This location is my go-to spot for renting U-Haul trucks.

Michael J. en

Grado:

El cliente no dejó un comentario.

Harry P. en

Grado:

AC did not work well. RH mirror lose.

rildo b. en

Grado:

El cliente no dejó un comentario.

Efrain R. en

Grado:

Every time I called and had a question your staff was always very helpful

Danielle W. en

Grado:

El cliente no dejó un comentario.

Brent S. en

Grado:

El cliente no dejó un comentario.

Lawrence W. en

Grado:

El cliente no dejó un comentario.

DEBRA B. en

Grado:

Wait time was excessive, only the manager was there, he was finishing one rental, we let another customer go in front of us because she was buying product, he did not show us anything about the 26 footer, we were left to figure it out. He focused on insurance and gas level.

David B. en

Grado:

El cliente no dejó un comentario.

Carlos R. en

Grado:

El cliente no dejó un comentario.

vince s. en

Grado:

El cliente no dejó un comentario.

Alexis Y. en

Grado:

Beat experience this far Daniel was always professional and helpful.

Jimmy N. en

Grado:

Services of this location absolute very good . The staffs and manager is very nice , funny and very polite . Thanks

Blake S. en

Grado:

I changed the drop off destination when I picked up the rental and now am having to deal with getting wrong destination charges removed. It's a waste of my time and U-hauls time as i have been on the phone with 4 or 5 different representatives and still can't get it resolved.

Andrew H. en

Grado:

Good customer service and everything was well explained to me. Check in was also quick and easy to return. Thanks

John C. en

Grado:

El cliente no dejó un comentario.

Wayne Y. en

Grado:

El cliente no dejó un comentario.

Joey T. en

Grado:

El cliente no dejó un comentario.

Bruce L. en

Grado:

Your website directs quotes away from this location even though they have vehicles available. Why?

samual c. en

Grado:

Very good customer service from Corey

kim k. en

Grado:

El cliente no dejó un comentario.

Tyler B. en

Grado:

El cliente no dejó un comentario.

Matthew C. en

Grado:

Lower that $0.79 per mile rate. My $19.95 a day truck turned into $132 pretty quick. I understand you have to make a living and I knew what I was getting into because I knew I had over 120 miles to go. Thanks for being there less than two miles from my house.

Elizabeth F. en

Grado:

This was the second time I rented a cargo van from U-Haul and I really enjoyed driving it both times. It was easy to handle, good on gas and just a really nice vehicle. The employees are very nice and thorough with their paperwork, etc. Each time I rented the van it was there ready to go when I picked it up. I'll be renting from U-Haul every time I need a cargo van. What I also really like is they have a huge selection of vehicles to rent and I can't imagine them ever not having a specific vehicle for a customer to rent because of their selection!

Rizwan K. en

Grado:

El cliente no dejó un comentario.

rildo b. en

Grado:

El cliente no dejó un comentario.

Toni S. en

Grado:

The men were polite and helpful! Would definitely rent from this location again.

Alfred A. en

Grado:

El cliente no dejó un comentario.

Matt Y. en

Grado:

Simple, quick in and out in 10 minutes.

Hurdis D. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

El cliente no dejó un comentario.

JOSE S. en

Grado:

Nothing. The service there is absolutely the best.

Javier P. en

Grado:

Best staff; every body over that location have a great attitude; they’re very professionals. So glade to work with you guys, thank you so much!!!!

Wendell R. en

Grado:

Friendly service. Reasonable rates.

Susan T. en

Grado:

When reserving I said I didn’t want hand truck or blankets. Truck came with both zip tied in a very prominent inconvenient spot. I had planned out exactly where my stuff was going to be and was forced to rearrange at the last minute. There was space I paid for that I was unable to utilize. On a positive note, the scale on the contract showing how many gallons of gas are required to reach a certain point was very helpful.

Myles A. en

Grado:

El cliente no dejó un comentario.

Joshua B. en

Grado:

The truck we rented was bad. The suspension was bad, the engine smelled hot the whole time, the battery went dead when we first turned it off. The representative was amazing. He made the whole process pleasant. His name was Corey Kilgore and he really made everything ok with his positive attitude and customer service orientated personality. I’ve been in the military for the last 20 years and have dealt with a lot of moving trucks, good and bad, but you have a great employee there. I would suggest replacing some of the older trucks or at least giving them a facelift so the suspension isn’t so bad where our stuff gets thrown around even when we drive 35 miles per hour the whole way.

Rich M. en

Grado:

El cliente no dejó un comentario.

Dale M. en

Grado:

The agent was thorough and professional. Good job!

Thomas J. en

Grado:

El cliente no dejó un comentario.

Christopher F. en

Grado:

El cliente no dejó un comentario.

Tim N. en

Grado:

The van was very clean and the staff was extremely friendly.

natasha k. en

Grado:

They charged me the pre rate in my card when I returned the vehicle please help and change to right amount

Henry C. en

Grado:

This location is closest to my home, and the staff always gives me a great experience

Timothy M. en

Grado:

great service

Basanta D. en

Grado:

Corey was the best and made the overall experience beyond excellent.

Allen K. en

Grado:

El cliente no dejó un comentario.

Taylor W. en

Grado:

El cliente no dejó un comentario.

Stephanie A. en

Grado:

Always a superstar!

Everette M. en

Grado:

This location is much better than others I’ve visited.

Norman B. en

Grado:

Awesome customer service

Brenda R. en

Grado:

El cliente no dejó un comentario.

Abdelmoneim E. en

Grado:

Thanks

Stephanie A. en

Grado:

This location is very efficient and customer friendly. They make the process of truck rental a breeze.

Jeffrey W. en

Grado:

El cliente no dejó un comentario.

Prineisha A. en

Grado:

El cliente no dejó un comentario.

DELORES M. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Mr. McKinney did an excellent job; I was in and out with no trouble.

Matthew A. en

Grado:

El cliente no dejó un comentario.

Patrick W. en

Grado:

El cliente no dejó un comentario.

Parrish M. en

Grado:

Nothing; everything was perfect.

Stephanie A. en

Grado:

Contact #: 29055528 Dear customer service, I have been a regular customer for many years. I totally depend on Uhaul to have their trucks in complete working order and to safely get me to my location. It is vitally and utmost important that the equipment is well maintained and up to date on its servicing. My experience yesterday was one of the worst, extremely dangerous and most death defying experience ever with Uhaul truck rental. Driving in heavy rush hour Friday afternoon traffic on a busy interstate going through Atlanta, the Uhaul truck would frequently shift gears by itself from Drive and into Neutral while driving!!! The truck would just start coasting (losing momentum) in the middle of the interstate causing huge traffic back ups behind us. Accelerating the gas pedal did not make a difference. There was absolutely nothing I could do to make the truck go. So scary! This was so EXTREMELY DANGEROUS and jeopardized the safely of myself and two crew members. I called the rental store to explain what was going on. They were no help, as they said I had to call the 800 to get road side assistance. I explained to the employee that we were on a time crunch to get to our location for an event. Any time delays due to faulty truck rental would not be acceptable, as we would lose one of our biggest clients if we were late to the event or didn't arrive at all. On pins and needles, we slowly limped the Uhaul truck along over 100 miles to our event and then over 100 miles back home. We kept praying every time the truck went into neutral, it would shift back out and keep going. The stress was immense! I stopped by the Uhaul rental store today to inform their store in person NOT to rent that truck out to anyone else, as it was too dangerous and needed repair. I was informed that the truck has been pulled out of their rotation and is in the shop for repairs to resolve this mechanical problem. I am requesting that this rental contract amount in full ($291.43) be refunded to my credit. Your immediate attention to this matter is greatly appreciated. You may contact me at 770-591-8684. Thank you very much, Stephanie Ashlock

Holly P. en

Grado:

The young blond gentleman was extremely kind and knowledgeable! He is a 1 man show but extremely efficient. You could probably double your business if he only worked with clients instead of wasting his time with paperwork. He should have an assistant!

rildo b. en

Grado:

El cliente no dejó un comentario.

Floyd C. en

Grado:

El cliente no dejó un comentario.

Janette T. en

Grado:

El cliente no dejó un comentario.

Ezequiel P. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

Chris R. en

Grado:

El cliente no dejó un comentario.

FRANK T. en

Grado:

Daniel is excellent.

Stephen H. en

Grado:

Great Service!!! Thank You

Candy H. en

Grado:

Both employees (pick up and drop off) I dealt with were very nice, professional and knowledgeable.

Jerry L. en

Grado:

El cliente no dejó un comentario.

STEPHANIE A. en

Grado:

El cliente no dejó un comentario.

FRANK J. en

Grado:

El cliente no dejó un comentario.

HAROLD E. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

Nice experience, seamless online registration and courteous and friendly staff.

Nakia B. en

Grado:

Corey was very helpful!!!

Michael H. en

Grado:

El cliente no dejó un comentario.

Nakia B. en

Grado:

El cliente no dejó un comentario.

Cara P. en

Grado:

I really appreciated the quality of the whole process

Ricardo K. en

Grado:

El cliente no dejó un comentario.

Jeremy A. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

No improvement needed. This, along with all of my uhaul rental experiences was as seamless as possible. Can’t possibly recommend a more accommodating company.

Dave M. en

Grado:

Great service

Angelo W. en

Grado:

This facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.

Stephen K. en

Grado:

Always friendly and helpful !

stephen k. en

Grado:

Very helpful.

Jessica P. en

Grado:

Staff was helpful, and the rates were good.

Terry R. en

Grado:

Excellent service and very helpful

Glyndon H. en

Grado:

Your storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Thanks.

Melodie S. en

Grado:

Monique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!

Linda J. en

Grado:

It took forever to switch the original unit. But the check in was good.

Maria B. en

Grado:

Thank you