Customer Reviews for U-Haul Moving & Storage at Buford Dr

5,304 comentarios

3804 Buford Dr   Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

(770) 932-0923

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 932-0923

3804 Buford Dr
Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

SHEHLA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

David N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

Very friendly staff Very knowledgeable staff Clean and well maintained trucks.

DEWEY B. 
Clasificación:
5.0

All good

JOE A. 
Clasificación:
5.0

Make website more user friendly and decrease hold time on phone. Provide better instructions for drop off location.

Patricia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hitesh P. 
Clasificación:
5.0

Very helpful. Open on weekends!

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENTON S. 
Clasificación:
2.0

The staff was unbelievably unhelpful. The time between walking in the store took far too long even after I had checked in online. Will not be coming back.

Trevor J. 
Clasificación:
4.0

The person checking me in failed to give me the pads but reimbursed when I turned the trailer in. Very friendly staff.

PATRICIA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel H. 
Clasificación:
5.0

I had trouble with the online experience of checking out. It wouldn't take the photos of the dashboard for me and I couldn't proceed because there were no options to even upload images

Laura C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard C. 
Clasificación:
1.0

My items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.

Mica C.  |  Overall Experience 
Clasificación:
1.0

Gentlemen dealing with Turn in was extremely rude and cursed me out because I parked the truck where I got it when dropping it off. I did not pull it under the bay because there were already two trucks larger then mine parked under there with no where else to park. I then have to waste 20 minutes of my life sitting in traffic and lights to do uturns and not be treated like a paying customer but more like an employee and did not appreciate it.

Sean G. 
Clasificación:
1.0

Horrible service. Almost 1 hour to pickup rental, even though reserved and even checked in online in advance. Rude staff Did not explain where to go or what to do until asked multiple times.

John G. 
Clasificación:
5.0

Danielle and crew are so wonderful.

ERIC P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawnzay J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
3.0

Had to go through two auto trailers. The first one was unacceptable. Wheel strapped was damaged and trailer was trash. To to the trailer being damaged it damaged my car. The second trailer worked fine. When I got back to Illinois the u-haul personal was more helpful.

Harold W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

Customer service was not OK. They assumed I will return the van in damaged condition. A litter nicer tome would have been nice.

HITESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
2.0

Customer service person was rude and not friendly

LAUREN J. 
Clasificación:
1.0

Very unfriendly demeanor of Danielle H who has a name tag on her shirt that said "Manager". Very unfriendly. Appeared to be on some sort of medication or intoxicant. Will try to avoid this location at all cost in the future.

Cory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julieann A. 
Clasificación:
5.0

Danielle was great, her enthusiasm and friendliness made the experience a great one. Great customer service.

GIULIANO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAPOLEON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

N/C

MAURICE R. 
Clasificación:
2.0

Hire friendly employees,

ANGEL G. 
Clasificación:
5.0

Continue to provide a good product and customer service. Great job. Thank you!

DONALD A. 
Clasificación:
1.0

I am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn't even get a " map" to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That's how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don't get any money back???? Why???????

Maria L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela k.  |  First Impressions 
Clasificación:
2.0

They did not have part of the equipment I had ordered and never called to let me know. Once I arrived they told me and then I had to drive an hour and a half out of my way to pick up said equipment. Then that rental was messed up and not able to returned with my rental which caused me to have to barrow another vehicle to return that equipment the hour away.

stephen B. 
Clasificación:
5.0

The young girl at the counter was wonderful. Kept her cool on a very busy Sunday morning and wasn't even from that location. She deserves a raise! Actually I thought all the employees were competent. That's a good thing.

JODY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

guochao C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
1.0

I took my car for hitch wire install and I was told it should be quick install. It not only took very long, but at the end my car was broke. All lights are on except check engine and the worst part is the car cannot swift from parking mode to driving. The guy told me he did nothing to my car and asked to take it to a mechanic. What a horrible experience this is!

yiqin T. 
Clasificación:
1.0

Would never use again!! Lady charge me an extra $50 for being late.

RHKIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leon E. 
Clasificación:
4.0

Clean and disinfected better, the truck I rented had a bad smell to cigarette and sticky seats

SERGIO R. 
Clasificación:
4.0

Nothing at this time

Charles C. 
Clasificación:
5.0

Oh my what a great crew team leader Danielle has.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY H. 
Clasificación:
5.0

Your employees on both ends the pick up and return. were great and had the best attitudes congratulations on good employees they're hard to find.

dan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
2.0

Customer Service was great and dealings were great...but they over charged me and that's not great at all.

DONALD TERRELL J H. 
Clasificación:
5.0

Thought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.

Diana L.  |  First Impressions 
Clasificación:
3.0

The guy there was a bit standoffish.. I had done all my stuff online.. he had his earbuds on and was trying to run the register at the same time...I asked where I should wait.. he looked at me.. and looked away... luckily the girl next to him told me where to wait. The key was right behind him too... She realized that's all I needed and handed it to me. You're welcome for not giving him an ear full.

Jack W. 
Clasificación:
3.0

Friendly customer service, assist and not direct.

ELIOT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLEU A. 
Clasificación:
5.0

Keep up the good work

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff M. 
Clasificación:
5.0

I loved the customer service . Very friendly and ready to help.

Olivia N. 
Clasificación:
2.0

Was charged for 2 days even though rental was returned by return time. Would be charged for a full day fee for even a 1 hour extension. Will use home depot for rentals from now on. The location was very unfriendly and rude.

James E. 
Clasificación:
1.0

While waiting to pick up the trailer I reserved, Freddie Collins (employee) came in and advised me and my mother that we were parked in the loading zone and we needed to move our vehicles. We went outside and proceeded removing items from the car to put in my mother's truck since we were swapping vehicles so she could leave. This process took approximately 2-3 minutes. The customer that Mr. Collins was assisting as well as Mr. Collins became very agitated that we had not moved yet and began using profanity towards my mother and myself. I exchanged words with both gentlemen and advised them that they needed to calm down. I proceeded indoors to finish picking up my trailer and told the man at the front desk about what had happened and instead of offering an apology for such unprofessional behavior, he said "well you were parked in the loading area and you shouldn't have parked there." I went back outside to look and there are no signs posted advising that the area I had left my vehicle while completing the check in process was a no parking area. I will not be coming back to this uhaul location and I doubt that I will ever rent from uhaul again based on this experience. If it was one employee, I could understand, but to have two employees address me in such a manner is a cultural problem and I refuse to do business with a company like that.

Keith W. 
Clasificación:
3.0

I was given an install time of two hours, but the job was done in seven. The installers were friendly, the work was done correctly.

Lloyd G. 
Clasificación:
5.0

Nothing, this is why I always go to this location. Good customer service.

Juan C. 
Clasificación:
5.0

Nothing at this time

ELFREDIA F. 
Clasificación:
5.0

Wonderful and courteous Staff.

NATHAN W. 
Clasificación:
1.0

Employees were rude and disrespectful!! They tried to charge me for gas in the truck. After speaking to corporate and manager they finally refunded my money.

Mikell J. 
Clasificación:
1.0

Not happy dropping off the truck and trailer. Staff was rude and not helpful.

Hugh G. 
Clasificación:
1.0

These people never sent me a link to check in the trailer when we returned it. The trailer was turned in at 8:00 that night they knew it would be after hours and we filled their instructions and parked it where told. They checked the trailer in at 3:29 the next day and charged me for another rental almost over drawing my account. We had to go purchase D links because they did not have the right size equipment hooked to the trailer to attach the chains to our car which had the standard hitch in it as well.

CHARLES B. 
Clasificación:
1.0

They told me the trailer wasn't suppose to come to that location. I rented a truck and trailer so why wouldn't I drop them both off at the same location. I had to go to Tampa to pick up the trailer and then I had to go to a totally different location yo pick up the truck. I originally wanted to pick up the truck and trailer in Pinellas Park near my storage unit.

Hugh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

Hire more employees

PATRICIA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ADNAN P. 
Clasificación:
3.0

The one rep that was on duty when I picked up the truck was extremely rude and condescending towards me. He spoke to me as if I didn't matter. He was yelling at me and even threw the key down in front of me. At no time was I respected. As a mother and grandmother, I was appalled at his behavior. He should NOT be representing U-HAUL. The experience was the utmost WORST! I only as that the truck be clean ( at time of reservation). At the time of drop off, it was him again. It was another NIGHTMARE! He listed the wrong time for pick up and also for the drop off. I arrived at 6 pm and he was with a customer. I waited, and waited. When I indicated to I was dropping off the truck he rudely said “can't you see I'm busy with a customer?” I continued to wait. When he decided to attend to me , he abruptly requested the key. He then walked to the truck to check it. He then got cleaning rags and spray and went to clean the truck. I asked if he was done with the inspection and he again rudely stated that he has to clean before checking it out. I mentioned that I'm waiting for a Lyft ride which will be arriving in a few minutes. He yelled at me that this is how he does his job he doesn't care about my ride. He kept me waiting while he went and attended to other customers without telling me he was done. When I asked him if he was done he ( in a condescending manner) told me he sent me the information. After checking, I noticed that he stated that I drop off at 9 pm. I'm very upset! Thi has been my WORST experience ever!

MONICA B. 
Clasificación:
5.0

This location is great

DANIEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD H. 
Clasificación:
5.0

The people were very friendly, helpful and very knowledgeable. Very efficient setting up the contract and explaining step.

JOHNNY A. 
Clasificación:
1.0

Your employee not answering me friendly and the car was unadapted too much noise when using breaks.

Longin M. 
Clasificación:
5.0

By far the best uhaul location yet for me and I've used a lot of uhaul in my life

Marius J. 
Clasificación:
5.0

By far the best uhaul location yet for me and I've used a lot of uhaul in my life

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL F. 
Clasificación:
4.0

Truck was not clean on inside

DARIUS M. 
Clasificación:
2.0

Did not have the dollies I requested. Packed a 26 ft truck with no dollies! Amazing

JOY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
2.0

Pay attention to customers in lobby and not personal calls. Change your process for demanding an alternative person prior to releasing the unit. Makes me no longer want to use your services.

TERRENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jefferson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN M. 
Clasificación:
1.0

I was over charged $10. Uhaul agent supposed to.call me back but never received call back from them.

SHAHBAZ I. 
Clasificación:
5.0

Great staff

STEPHEN B. 
Clasificación:
1.0

[ paid for a dolly that was not in the van was told it would be adjusted they just changed the charge from the dolly to oil and tire repair will not be using or recomending U-haul to anyone

GEORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVOID C. 
Clasificación:
5.0

Your websites suck. I could neither rent or return the truck online.

GERALD K. 
Clasificación:
5.0

Excellent customer service

CATHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Liam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Uras A.  |  Overall Experience 
Clasificación:
1.0

There was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn't understand why I wouldn't carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn't give me a pro rate or money back which is not fair considering I didn't use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Gracias.

JAMES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C.  |  First Impressions 
Clasificación:
1.0

Withing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!

Angel T.  |  Overall Experience 
Clasificación:
5.0

Danielle was very patient and helpful. She runs a very professional establishment.

Cory G.  |  First Impressions 
Clasificación:
4.0

There was a death cockroach in the storage

LUPITADEL SOCORR C.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.

ken M.  |  Overall Experience 
Clasificación:
5.0

Danielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.

Randall M.  |  First Impressions 
Clasificación:
5.0

Me gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.

Angel T.  |  First Impressions 
Clasificación:
2.0

Worst pick up and drop off experience I've ever had with a moving company. Will be using Budget next time

Kayla M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshey A.  |  First Impressions 
Clasificación:
5.0

Thank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.

MONA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lemoine j.  |  Overall Experience 
Clasificación:
4.0

The store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.

Ralph M.  |  Overall Experience 
Clasificación:
5.0

Danielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.

NEIL P.  |  First Impressions 
Clasificación:
5.0

Everything thing was convenient an staff was very friendly and helpful

Ronald M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ralph C.  |  Overall Experience 
Clasificación:
2.0

The place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.

Maria L.  |  First Impressions 
Clasificación:
1.0

Was told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF

Brody M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

Staff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte

Joyce W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia f.  |  First Impressions 
Clasificación:
4.0

Better face to face. They rarely answer the phone.

Jeremy E.  |  First Impressions 
Clasificación:
2.0

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Maurice H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

Great customer service.

David W.  |  First Impressions 
Clasificación:
5.0

They really came through when we needed them

Kenarles P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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