Customer Reviews for U-Haul Moving & Storage at Buford Dr

5,823 comentarios

3804 Buford Dr   Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

(770) 932-0923

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 932-0923

3804 Buford Dr
Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Martha V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adebo A. 
Clasificación:
5.0

As with many locations, parking can be an issue during busy times.

Wesley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINGAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl F. 
Clasificación:
5.0

Fast friendly service!!!

Tim W. 
Clasificación:
2.0

There was a young girl sho was tall thin and short blond hair (sorry didn't catch her name because she wasn't wearing a name tag and was too busy yelling at me) who was incredibly rude! We drove up first thing in the morning and there was no where to park so we decided to stop so my husband could go in the store and check in and I would remain in the car. The girl first said you can't park here and I explained we weren't parking and that we were switching drivers l. We did so and I started to pull forward to move my car and that is when she came unhinged and started shouting at me about that I couldn't drive through there. It was shocking! What looked to be a manager came out and seemed to tell her something and I thanked her for being rude and the manager came over to say she didn't mean to be rude and she apologized. Well I'm here to say she meant to be rude and there was absolutely no reason to be!!!!! That girl needs to be retrained or put in another position where she doesn't have to work with people. I almost parked the car and told my husband to cancel the truck on the spot and that we would go down to Penske or Home Depot or Lowes and rent a truck as there are plenty of competitors. However, I decided against it but I will not rent from uhaul again!!

DAN A. 
Clasificación:
3.0

This Uhaul put me in a different van from what was on the paper. I told one of the employees and they said to just take pictures. I later on got a call asking about it. Not sure what happened but they weren't organized.

Benjamin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

This location was extremely busy - Danielle and her staff worked quickly and efficiently to get everyone checked in and on there way. They were personable and helpful.

Hunter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarke B. 
Clasificación:
3.0

I was charged an additional $48 for reasons unknown. I also had a difficult time picking up the truck using my cell phone which caused me to reschedule a truck the following day and the 10' truck was no longer available. Please contact me to discuss my refund

Peggy H. 
Clasificación:
5.0

Good experience

Alvin S. 
Clasificación:
5.0

Friendly staff and easy pickup/drop off.

Thomas G. 
Clasificación:
4.0

The impersonal service from U-Haul over the last two weeks of our move has made me never want to move again. The wools inside the U-Haul centers are fine but the fact that everything has to be done online through U-Haul is not pragmatic as it doesn't work. Uploading drivers licenses online. Trying to return a truck online. None of that actually works. If you want your customers ro utilize these services online then invest in the infrastructure to make them efficient

Dana P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
1.0

One staff member was extremely rude to me during drop off in a manner that was completely uncalled for. This interaction left a bad enough taste in my mouth that I will avoid U-Haul in the future. This is from someone who has been renting a truck on a monthly basis.

Megan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gayle J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob J. 
Clasificación:
5.0

Staff was great. Only issue is the system used to handle client rental is very slow. Adds time to pick up process. Check in process is great. I've rented twice in same week. Completely satisfied with experience and would rent again.

Major T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan W. 
Clasificación:
3.0

Service could be friendlier

Cheryl R. 
Clasificación:
1.0

I will never rent UHaul. The booking agent was very rude and literally. Zero customer service. You can call me at 719-331-0732 if you need to listen my experience.

Augustine M. 
Clasificación:
5.0

Everything is perfect

Sandra C. 
Clasificación:
5.0

Nice and easy , well explained, gentleman that helped was very professional! Order # 13343242

nickolas D. 
Clasificación:
3.0

I reserved my truck, furniture dollies, and hand truck 3 weeks in advance. When I arrived to pick up my equipment I was told they did not have any furniture dollies, and the only ones available were the ones for sale. I told the sales associate that I had made these reservations 3 weeks prior, and that they needed to find some because I wasn't buying any. The associate found two, but stated they weren't U-Haul brand. They worked, but were falling apart even as we moved, and I was still charged full price for them. I don't know what kind of scam they are running, but I will never use this place again. Ryder may the best choice next time.

Kristopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

Outstanding service,Amanda was very kind and professional. Thank you all

jorge N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desmond N. 
Clasificación:
5.0

El cliente no dejó un comentario.

bhautik P. 
Clasificación:
3.0

I paid a month in advance and moved out before the end of the month and did not receive a credit on my account for the early move out. That is not fair! The unit is available for a new rental.

HENRY J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robinson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kory B. 
Clasificación:
3.0

Service in store was excellent, service picking up trailer sub par, attendant quickly drove to back parking lot, told me my electrical was bad, (he had bad dongle cable) then left me behind locked gate and I had to call up front so they could open gate

ROBERT M. 
Clasificación:
3.0

I did not like how they added 2 gallons of Gas to the trunk after I added two gallons of Gas and have the receipt making a total of 4 gallons of gas to drive the truck 22 miles. That is very dishonest and not professional. One more thing I was looking at my account and there are 2 or 3 other people tied to my account I have no idea who they are, I changed my password and deleted their email, up to yesterday I have only used Uhaul 1 time and there are 4 or 5 rentals tied to my account. I will close my account and never use U-Haul again. Soon as I see they don't pop up again. I am going to review my credit card statement and if I find the persons have been using my account, and credit card account I am calling the Law.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
3.0

The staff are not friendly and helpful. It's my second in this location and they are always rude. The staff has no customer service skills at all.

Walter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo A. 
Clasificación:
4.0

Location was conveniently located right off of the interstate. The associate at the facility was friendly and helpful.

Jack B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY C. 
Clasificación:
5.0

Danielle is wonderful

SHERRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Overall, it was an incredible experience. It was easy to reserve online and when I needed to change my return time, the staff was responsive and worked for my best interest. I truly appreciate how streamlined the process was and the staff helped answer all of my queries.

Alexis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

One of the customer service men didn't wanted to help me park the truck on the drive way even after I requested help multiple time to him. He said that this wasn't his job and I was responsible for doing it. This was the person that helped me close the order. I will not recommend him to anyone. He needs better customer service training. However, the other person "Travis" helped me moved it without any problems.

Diego V. 
Clasificación:
3.0

Out side Walking .person.is not kindly

YOUNG K. 
Clasificación:
1.0

The truck itself was fine. The service was horrible. The guy I first encountered told me, "you cant park here". He did not greet me, nor did he has how he could be of assistance. I was in the process of logging in online and attempting to rent my uhaul. The online service did not give me a lock box code. I asked the gm. She told me I need to use the online system. I used the chat. The chat sent me back to the lady in line. There were 3 attempts to get the lock box code before it was received wasting about an hour of my time. You can improve service by greeting your customers, asking how can you help, and not have contact with them 3 times prior to assisting them with the information that is readily in the system. Have them on their way so they can leave the store. This has been the worst rental experience from start to finish.

Michelle M. 
Clasificación:
5.0

The air conditioning in the cab would go directly to the floor without changing anything. We found that REPEATED toggling of the fan switch off and then on would finally get it blowing out of the dash vents. Then, when I was 17 minutes later than my expected drop off, I was informed I would normally be charged an extra day rental fee. This is preposterous. If I was going to be charged an extra day's rental, I would've taken the truck back to my house and left uhaul without that vehicle for a day. $29.95 per day should be exactly that - PER DAY. You should certainly reset yourselves in what a "day" means, and not by the hours setforth in your terms. I am very disappointed with this.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENELOPE H. 
Clasificación:
5.0

Really appreciate Raul and his professional, friendly approach. He was very helpful and pleasant.

WILLIAM D. 
Clasificación:
5.0

Love this location! Staff customer service is always amazing!!

Karla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly Applebe A. 
Clasificación:
1.0

The transmission in the truck was bad and it took longer for me to drive the truck sucked it took me 5hours the drive a 3hour trip never again then I got overcharged on miles t think even the 50 extra miles over all I rate it poor

Larry W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
5.0

I wish to apologize to the lady who received the trailer when I returned it. I was under the impression that there was only one connection for the tail lights on the trailer I was mistaken they were too so when I unplugged the wire we got into a discussion about to whom the wire belong I was wrong there was a second connection in there and that's what I'd like to apologize for thank you very much.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charity B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Armando G. 
Clasificación:
5.0

Very well trained and fast

Mike M. 
Clasificación:
3.0

More staffing is needed. When we arrived we had to wait a half hour just to be let in the store. (We had a scheduled pick up appt). The poor lady who worked there was having to check people in, clean and sanitize and move vehicles with very little assistance. She had to lock up and move vehicles before she could do any more intake. She did everything she could but there is no way you can provide good service with such a staffing shortage.

Lateefah D. 
Clasificación:
3.0

I picked up a trailer at 7am and they told me they had to call a secondary contact to confirm they were a valid contact…tries a few people but they were all still asleep..they told me I could not rent if someone did not pick up. I have never heard of calling a secondary contact…rented from Ryder a number of times and I have never had to do this!

TIMOTHY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany L. 
Clasificación:
1.0

They deceive the custumer, they say that you can make by your self a pick up 24hr/7 is fake. They mislead the custumers. I was here on time to pick up my truck and while I was here the system told me to wait until 9am when the store opens. My reservation is number: 22654816 at 08:00 am. 05/29/2022. Carlos Parra. I think I would not recommend this service to any of my friends and acquaintances... and I will make sure that the same thing that you did to me does not happen to them. They are irresponsible. My store pick up was: U-Haul Moving & Storage at Buford Dr-Buford, GA. I am really disappointed in U Haul. If the system isn't work, they won't offer 24/7 self pick up. They did not fulfill their promise of what the truck rental contract says, they must compensate me for the lost waiting time and for having cheated.

Carlos P. 
Clasificación:
5.0

Really good people working hard here

Eric P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gerrard S. 
Clasificación:
1.0

Very rude and nobody in the office at all hours . Called several times and waited 45 min to speak with someone.

Jeremy S. 
Clasificación:
2.0

Customer Service Danielle very hard get along with. Called as usual extend my truck additional day , the lady threatening me if i didnt get the truck.Had unexpected $70 fees charged . According different agent, extended day wasn't problem, According scheduling log.

Bob B. 
Clasificación:
5.0

Thanks crew. Danielle and Jahme are awesome and consistent.

Jonny N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jahmal N. 
Clasificación:
1.0

Many issues on rental. - truck not available at my location - they transfers rental to scuttled liocation but didn't immediately give me an additional day for having to pick it up early - rented dolly and blankets, but store put return location to a different place then where truck was being returned

Akeem H. 
Clasificación:
3.0

Very dissatisfied that the location doesn't keep they're vehicles up. I rented the van and the tires definitely need to be replaced. I ended up with a flat tire and it took 4 hours for someone to come change it. The location wasn't helpful at all

Monique S. 
Clasificación:
5.0

Uhaul gave us a dropoff location that was no longer a current Uhaul Dealer. We had to go looking for a dropoff. By the 3rd Uhaul location we finally found a location that would accept the truck. WTH Uhaul. Update your records!!

Dan S. 
Clasificación:
4.0

The lady I dropped the truck off too was beautiful 😍 and nice lol

Jasmine B. 
Clasificación:
5.0

Andrea Barnett My daughter reserved a truck 2 weeks in advance, only to receive a call the day before stating that the location wouldn't have the truck but that she could pick up at a nearby location. The location didn't open until 9 but the agent set her up to do mobile check in so she could pick up the truck at 7:30am. We arrived to find that the truck wasn't returned. A call to customer service connected us to Andrea. Andrea explained that a rep extended the truck out overnight and failed to notify anyone. To make matters worse, there were no truck available within about a 50 mile radius! My daughter was in a very tight schedule, moving about 35 miles south and needing to load an apartment and storage unit and make it to her new location by noon. Andrea worked hard and searched for all options. It was looking bleak. She had already processed the $50 truck guarantee when she looked one more time and as luck would have it, a 20ft truck was returned about 12 miles away. Before I could even finish my request being that this was an extra 24 miles being put on the truck, Andrea was issuing a 50 mile credit on the rental. Talk about turning a bad situation all the way around. She literally saved the day. She remained professional while we were upset and panicked and was not only empathetic and sympathetic. She explained that she had worked for UHaul for 14 years and she loved her job. You could definitely tell. If I could've hugged her I would. Uhaul really has an asset in Andrea and I hope someone sees this review and gives her the recognition she deserves.

MIKAELA K. 
Clasificación:
1.0

Horrible customer service. The lady that checked me out made me fold the furniture pads I was returning after telling me if I don't I will be charged a $25 fee per bag.( they were mostly folded not even sloppy) she needs to be fired. Then said I can't wait until my customers leave.

alexandria C. 
Clasificación:
1.0

front desk rep were very rude and the person who help to connect the trailer was also very rude.

CHRIS K. 
Clasificación:
4.0

Very polite and helpful.

Mark M. 
Clasificación:
2.0

Difficult to access, park, and understaffed.

Kenneth W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Blanca H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
5.0

Everything from the time reservation was easy and successful everyone was welcoming and very friendly...keep up the excellent customer service...

Nakeya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramond W. 
Clasificación:
5.0

The team at the Buford location was absolutely amazing. They assisted us with the entire process and made it a seamless transaction. I will definitely utilize their services when needed in the future.

Drew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seongwhan K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Honda T. 
Clasificación:
5.0

The staff is always amazing here! Customer service awesome! I will always rent from Uhaul at this location! They honestly do a great job! My mother in law loves them all too!! Thanks guys n gals!!

Karla R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dario S. 
Clasificación:
2.0

Called on Friday about my return time. Was told truck needed to be returned by Sunday at 1pm. I returned the truck well before 1pm and was charged $75 for an extra day charge. The truck would have easily been returned Saturday night or before 9am which was in my contract had I not been told by Craig at this location I was good until 1pm Sunday. Staff there upon arrival barley speaks and just seemed to want people pushed through in and out with no communication just look at an app.

Stephen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elliott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
5.0

Everything is good.

mansu l.  |  First Impressions 
Clasificación:
5.0

They are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!

Brigitte S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula L.  |  Overall Experience 
Clasificación:
4.0

My lock wasn't in the unit. Since it was late I had to go buy one.

Karen P.  |  Online Move In 
Clasificación:
5.0

First, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300

Stephen P.  |  Overall Experience 
Clasificación:
5.0

Danielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.

Shamika T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karina Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful!

Krista K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

R Scott L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W.  |  First Impressions 
Clasificación:
2.0

1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40.00 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.

KALA D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

YAN C.  |  Overall Experience 
Clasificación:
5.0

I can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!

jeremy w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A.  |  Online Move In 
Clasificación:
5.0

Danielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!

Donald C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrico L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismael R.  |  Overall Experience 
Clasificación:
4.0

The unit has rodent problem, couldn't help with hand truck. Need a smaller unit.

Ismael R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Bart W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL F.  |  Overall Experience 
Clasificación:
5.0

Very easy all the way around.

ben m.  |  Overall Experience 
Clasificación:
1.0

My items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.

Mica C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawnzay J.  |  Overall Experience 
Clasificación:
1.0

I am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn't even get a " map" to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That's how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don't get any money back???? Why???????

Maria L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela k.  |  First Impressions 
Clasificación:
5.0

Thought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.

Diana L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Uras A.  |  Overall Experience 
Clasificación:
1.0

There was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn't understand why I wouldn't carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn't give me a pro rate or money back which is not fair considering I didn't use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Gracias.

JAMES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C.  |  First Impressions 
Clasificación:
1.0

Withing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!

Angel T.  |  Overall Experience 
Clasificación:
5.0

Danielle was very patient and helpful. She runs a very professional establishment.

Cory G.  |  First Impressions 
Clasificación:
4.0

There was a death cockroach in the storage

LUPITADEL SOCORR C.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.

ken M.  |  Overall Experience 
Clasificación:
5.0

Danielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.

Randall M.  |  First Impressions 
Clasificación:
5.0

Me gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.

Angel T.  |  First Impressions 
Clasificación:
2.0

Worst pick up and drop off experience I've ever had with a moving company. Will be using Budget next time

Kayla M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshey A.  |  First Impressions 
Clasificación:
5.0

Thank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.

MONA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lemoine j.  |  Overall Experience 
Clasificación:
4.0

The store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.

Ralph M.  |  Overall Experience 
Clasificación:
5.0

Danielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.

Neil P.  |  First Impressions 
Clasificación:
5.0

Everything thing was convenient an staff was very friendly and helpful

Ronald M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ralph C.  |  Overall Experience 
Clasificación:
2.0

The place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.

Maria L.  |  First Impressions 
Clasificación:
1.0

Was told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF

Brody M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

Staff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte

Joyce W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yongkyu P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS W.  |  Overall Experience 
Clasificación:
5.0

excellent service from all the staff involved!!

Bobby scott M.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

bernard l.  |  Overall Experience 
Clasificación:
1.0

I complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

SAUNDRINA J.  |  Overall Experience 
Clasificación:
1.0

Staff members are not on one accord with each other misinforming clients.

Gilbert T.  |  Overall Experience 
Clasificación:
4.0

Better face to face. They rarely answer the phone.

Jeremy E.  |  First Impressions 
Clasificación:
2.0

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Maurice H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

They were outstanding to work with and helpful at every turn!!!!

Michael P.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

David W.  |  First Impressions 
Clasificación:
5.0

They really came through when we needed them

Kenarles P.  |  First Impressions 
Clasificación:
1.0

It didn't have a Jack or tire tool In it at all

Cameron H.  |  First Impressions 
Clasificación:
5.0

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

Ashley T.  |  Overall Experience 
Clasificación:
5.0

They were fair in helping me out when I came to them. Very kind staff.

abbigail g.  |  Overall Experience 
Clasificación:
1.0

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

ERIKA L.  |  Overall Experience 
Clasificación:
5.0

Great service in a great storage facility. Very secure.

caleb h.  |  Overall Experience 
Clasificación:
2.0

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

justin l.  |  Overall Experience 
Clasificación:
4.0

Quick and easy move out

Sara E.  |  Overall Experience 
Clasificación:
4.0

Nice work

toni h.  |  First Impressions 
Clasificación:
5.0

Hours convenient

William L.  |  Overall Experience 
Clasificación:
5.0

Perfect

Taushia W.  |  First Impressions 
Clasificación:
5.0

Great service

Michael P.  |  First Impressions 
Clasificación:
1.0

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

Barbara E.  |  Overall Experience 
Clasificación:
5.0

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

calvin s.  |  Overall Experience 
Clasificación:
5.0

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

Tashawna C.  |  First Impressions 
Clasificación:
5.0

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

calvin s.  |  First Impressions 
Clasificación:
5.0

Good job

cathy M. | Reservación
Clasificación:
1.0

They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.

andrea e.  |  Overall Experience 
Clasificación:
5.0

Thanks so much for all your help!

Kenzie C. | Reservación
Clasificación:
5.0

Best location I have ever gone too.

robert b.  |  Overall Experience 
Clasificación:
3.0

I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good

Lisa C.  |  Overall Experience 
Clasificación:
1.0

you all stink you cut locks and anything of value is gone.

andrea e. | Reservación
Clasificación:
5.0

Highly recommend. Good location right off interstate.

robert k.  |  Overall Experience 
Clasificación:
5.0

I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.

Ronald D. | Reservación
Clasificación:
5.0

Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.

Ellious C. | Reservación
Clasificación:
3.0

staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit

Lisa C.  |  Overall Experience 
Clasificación:
1.0

I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.

Kaitlin B.  |  Overall Experience 
Clasificación:
5.0

Great staff!

carolyn d.  |  Overall Experience 
Clasificación:
4.0

Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.

Brianna F.  |  Overall Experience 
Clasificación:
3.0

Dave was a very nice man and fair

GWENDOLYN J.  |  Overall Experience 
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