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Dario S.Customer Reviews for U-Haul Moving & Storage at Buford Dr
Testimonials From Recent Customers
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Called on Friday about my return time. Was told truck needed to be returned by Sunday at 1pm. I returned the truck well before 1pm and was charged $75 for an extra day charge. The truck would have easily been returned Saturday night or before 9am which was in my contract had I not been told by Craig at this location I was good until 1pm Sunday. Staff there upon arrival barley speaks and just seemed to want people pushed through in and out with no communication just look at an app.
Stephen B.Make sure the online check in takes the online check in. I checked in twice online and neither were accepted. That would have made for a quicker process.
Bobby G.Excellence found here
Eric P.Great location and consistent staff. Thanks Danielle and shout out to Freddie.
Eric P.Other than set up a hot dog stand your good .
gene W.Problem began when I walked with agent to locate the truck. He asked a co worker where it was an we were at it. Keys were found in the truck and co worker said he had just used the truck. My agent simply walked away and I asked when do we inspect the truck and he said go to the link on text. I asked what text and he said the one that was sent to me. I looked and found it. Told him would not know it was there had I not inquired how to inspect the truck with him. Customers should be told to look for a link via text before they leave. I the had difficulty seeing the small print thus figuring out how to use the checkout format. The agent already walked away. I noticed mileage on the truck was two miles more than what was found on odometer and made note of correct mileage on the link. When I returned I had used 20 miles. Went inside to ask how to check out and simply told will receive a receipt. As I walked to my car I thought wait a minute. Someone needs to review the truck with me so I do not receive an incorrect charge for something. Found a guy and we went to the truck. Saw he charged me 22 miles. I told him correct mileage on odometer when I left and what the other worker said about he used the truck before I got it. Guy who checked me out said to bad, I should have gone inside before I left with the truck re the correct mileage. I said no one said to if I had a problem and when I indicted correct mileage on the link before I left assumed that is all I needed to do. I am not concerned about the extra 2 miles charge, I am concerned with the entire process and rude handling by your staff both when checking out and when checking in. Pathetic. No reason for it.
tom C.Have the vehicle that the person reserved there and ready for pickup I've been trying to rent a pickup truck since 7:30 am on 5/7/ 22 it keeps getting canceled I'm furious and I've always done business with you guys @ this location.
KEITH W.I reserved and paid online. It took an hour and a half and two trips to get the trailer and blankets. For some reason the employee who took me to get the trailer decided the one the system selected was not road worthy for my trip, so he switched it to another trailer. He radioed up to the office to make the change and it took over 30 minutes for me to get the text with the new trailer number. I finally got on the road home and realized that I didn't get the blankets, so I returned. Upset with the process, I asked for the manager, Hyatt. She refused to helpe and told me the blankets were by the front door. I asked for the new receipt and another employee have it to me. I walked to the front of the store and found one bag of blankets. I asked if it contained the amount I ordered and the same employee told me it did not and he want to the back to get another bag for me. I will never use that U-Haul location again and will make sure my friends do not either. What should have been a quick and efficient process was made into a mess and compounded by an incompetent manager.
Brian C.AC did not work. Nice hot ride through south Alabama and coastal Mississippi .
Martin R.Everything is perfect 😍
Afolabi A.My service experience was exceptional,I've used different locations in the past that never has doolies available and once I arrived for pickup.I was able to schedule a smaller vehicle than I had an my appointment for.Great Service's at Buford Dr.
Cory B.The charges were high to pay for milage .79 plus gas with todays prices is excessive.
jill J.Very tight area to pick up trailer among parked vehicles, building rows, trailers with my 8' bed truck. Took multiple maneuvering to get out of the lot with trailer. On return, unable to finish advertised 24x7 return at 7:20pmET because application would not allow me proceed past step #2. Tried multiple times. Disabled my pop up blocker, firewall, and VPN in case that was UHaul app issue. Contacted UHaul Customer Service, but received automated recording that my expected wait time was over 1 hour. Left and took trailer to my home ~15 miles. Returned in morning. Representative would not allow me to drop trailer at the RETURN kiosk and instead requires transport back into their congested lot at bottom of hill and wait for representive to direct me. Waited several minutes in the area before representative arrived and told me I was in the wrong spot and was supposed to be have gone to a different area of the congested lot. Representative directed me to the back of the lot into a dead end alley and then informed me to Jack knife the trailer 330degrees into a congested park slot barely wider than the trailer. When I expressed frustration to make the right Jack know park job, representative stated back to me “Well, you are pulling a trailer aren't you?†I got the trailer close to the slot but not in and disconnected. Very dissatisfied. (1) UHaul app would not allow me return after hours as advertised and (2) very unpleasant experience pick up and return. If I rent UHaul again, I would drive 100 miles to pick up a trailer from someone else
Jon C.Super friendly service.
Dale T.I love everyone there! Great customer service and so patient with me! Great staff very helpful'!
KARLA R.Great staff
Joseph R.Great people
David P.App didn't work for uploading pictures of damage prior to taking off with the vehicle so I had to call CS for help. She was very helpful and nice but it's annoying to be told to use self-service app and then it doesn't work. Added another 15+ minutes to the departure process.
ELIZABETH H.Shout out to Jahme and Travis. Your dedication is seen and appreciated.
Eric P.My location and time was changed. I should have received a call with a human explanation. Instead, I was told they informed me via text! I am relocating not text watching. This caused chain reactions with movers, hotel reservations and delayed out of state relocating by a day without compensation.
Levenskia T.pay for tools that were not on the truck. and what I really needed. As for the truck, it was excellent.
Nestor Mauricio G.Make sure all the truck is working before to gift to someone to drive it and break down in the middle of the street . The customer service is not doing good because they keep me in hold for almost an hour
Mohammad A.The staff there is friendly and knowledgeable. They care about the client's and it shows
David G.Still have not received the final invoice
Don C.Staff was friendly and efficient. Great with offering supplies and services. I would definitely recommend them and use them again.
jerry C.Had a great experience with this location. Excellent customer service and the Owner is a jewel. She makes sure your experience with her location is a good one. Her Asst. Is excellent as well. A great combination when it comes to Great Customer Service.
Pamela J.The equipment pick-up and return procedure was smooth and efficient. Used the on-line reservation to reserve the truck. Staff was friendly but business-like.
Kevin M.Definitely I would not recommend anyone to rent from this location the issue from this location was I only rent the truck drove 2 miles they charge me for 20 miles then I tried to call them back the next morning try to speak to a manager you put me on hold for 30 minutes and came back and then put me on hold again for another 20 minutes definitely not the customer service I need from this location horrible experience call me if you have any questions 305-290-0363
Janice V.Top notch crew at this location. 100% positive customer service experience.
Richard L.First you changed my Pick Up truck to a Cargo van, without notice. When I said I don't need a Cargovan, you delayed my pick up time with 1.5 Hour, I had to re-plan my day as I could not get the pick up truck for my planned work. Then you overcharged my mileage with 10 miles. Your App for returning the vehicle is a bad App I filled in al the information and took all the pictures, it kicked me out twice from the app. You then had the nerve to charge me $ 20 dollar convenience fee, I understand that you will reimburse me for the Convenience fee, thank you. But overall a very bad experience with the rental
Sven E.Good service
justin H.Everything was excellent! Trailer door leaked a little during rain event. I informed staff when I returned trailer.
Randall V.Help with getting trailer off customers car
Thomas T.Servicio al cliente
Ibrahim R.When I was picking up the box truck I had an issue, that for me, considering I use the 24/7 option quite often....this would have presented me with a problem that would have prevented me from being able to pick my truck up. The wrong key had been placed inside the lock box that I was instructed to open using the code given. The key was to another truck and the key I needed for the truck I was assigned was inside the store. So thankfully I had arrived later than expected to pick up and because I was late, the store was open. Travis and Jamal (I am probably not spelling the name right, apologies please) we're the 2 gentlemen working and we're super helpful with resolving the problem as well as being super attentive to my needs and concerns. I would recommend that whoever is responsible for putting the keys in their places for use of the 24/7 option be someone whom is detailed oriented and competent. This could have been a real problem had these guys not been there to help me.
Jennifer C.I have used this location three times and like baseball, strike three, U Haul you are out. Never will I use this location! RUDE, they are doing you a favor, with no respect for the customer. Go elsewhere. Rude,rude,rude.
SAMUEL R.Thanks fellas :)
Ryan G.I was told to make sure I call the 800 number to schedule a drop off for my trailer. This site location is great and I had nothing but positive experience at this location. but trying to get the 800 number customer servicepeople to schedule a different drop off location is damn near impossible.
Wesley L.wrong truck size reserved but they fixed it. Was a hassle getting correct price on return
Kevin B.The store was clean and had all the moving supplies. Danielle was very helpful and made the rental experience easy. I would recommend this location.
allen D.The employers need be more friendly and nice. Maybe they are not happy working there… More happiness, smile and cordiality will be great!
Sergiowilson Q.The guy who works over there needs to be more polite and kind to the customer
Heeseup J.Great service
KIM F.No good at all
Wan L.Service at the front desk could be better.
Gabriel L.Very courteous staff, truck was clean and comfortable. Everything was excellent. Gracias
frank G.Unfriendly workers. Hard to walk into the lobby to get to the counter, too many objects in the way. My father had franchises of Penske and Ryder for over 30 years and he would never have been that cold to a customer. I didn't have to use Uhaul. Budget or Penske could have been a better option. The vehicle had 14000 miles and was in very poor condition. Ryder and Penske Would have never had that condition of a vehicle in their fleet.
Michael H.They were helpful & transacted our values I was professionally- had very limited interaction
SCOTT C.The guys from Friday evening I stopped at the location , they were courteous and nice , but the experience this morning was not good . They act lazy , don't want to move or help you much at all . My drop off was the same guy from Friday evening and he was courteous and professional . The truck was dirty and not well maintained . This is my third time renting from here and it's always mostly a ghetto experience , I rather go down the street but they always sold out .
MELISSA J.The staff were great and helpful. The location is good as it is close to where I live and to where I needed to move things. Easy on from I-985 and or Ga 20.
Darrel D.Everything is good.
mansu l. | First ImpressionsThey are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!
Brigitte S. | Overall ExperienceMy lock wasn't in the unit. Since it was late I had to go buy one.
Karen P. | Online Move InFirst, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300
Stephen P. | Overall ExperienceDanielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.
Shamika T. | First ImpressionsStaff was extremely helpful!
Krista K. | First Impressions1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40.00 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.
KALA D. | Overall ExperienceI can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!
jeremy w. | Overall ExperienceDanielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!
Donald C. | First ImpressionsThe unit has rodent problem, couldn't help with hand truck. Need a smaller unit.
Ismael R. | First ImpressionsVery easy all the way around.
ben m. | Overall ExperienceMy items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.
Mica C. | Overall ExperienceI am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn't even get a " map" to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That's how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don't get any money back???? Why???????
Maria L. | Overall ExperienceThought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.
Diana L. | First ImpressionsThere was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn't understand why I wouldn't carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn't give me a pro rate or money back which is not fair considering I didn't use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Gracias.
JAMES S. | Overall ExperienceWithing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!
Angel T. | Overall ExperienceDanielle was very patient and helpful. She runs a very professional establishment.
Cory G. | First ImpressionsThere was a death cockroach in the storage
LUPITADEL SOCORR C. | Overall ExperienceEXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.
ken M. | Overall ExperienceDanielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.
Randall M. | First ImpressionsMe gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.
Angel T. | First ImpressionsWorst pick up and drop off experience I've ever had with a moving company. Will be using Budget next time
Kayla M. | First ImpressionsThank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.
MONA B. | Overall ExperienceThe store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.
Ralph M. | Overall ExperienceDanielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.
Neil P. | First ImpressionsEverything thing was convenient an staff was very friendly and helpful
Ronald M. | Overall ExperienceThe place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.
Maria L. | First ImpressionsWas told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF
Brody M. | Overall ExperienceStaff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte
Joyce W. | Overall Experienceexcellent service from all the staff involved!!
Bobby scott M. | Overall ExperienceMy experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .
bernard l. | Overall ExperienceI complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.
SAUNDRINA J. | Overall ExperienceStaff members are not on one accord with each other misinforming clients.
Gilbert T. | Overall ExperienceBetter face to face. They rarely answer the phone.
Jeremy E. | First ImpressionsPlace moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.
Maurice H. | First ImpressionsThey were outstanding to work with and helpful at every turn!!!!
Michael P. | Overall ExperienceGreat customer service.
David W. | First ImpressionsThey really came through when we needed them
Kenarles P. | First ImpressionsIt didn't have a Jack or tire tool In it at all
Cameron H. | First ImpressionsEveryone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.
Ashley T. | Overall ExperienceThey were fair in helping me out when I came to them. Very kind staff.
abbigail g. | Overall ExperienceMy experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.
ERIKA L. | Overall ExperienceGreat service in a great storage facility. Very secure.
caleb h. | Overall ExperienceWas not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!
justin l. | Overall ExperienceQuick and easy move out
Sara E. | Overall ExperienceNice work
toni h. | First ImpressionsHours convenient
William L. | Overall ExperiencePerfect
Taushia W. | First ImpressionsGreat service
Michael P. | First ImpressionsI would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls
Barbara E. | Overall ExperienceI thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much
calvin s. | Overall ExperienceSidney was excellent. She made she we were accommodated , found the best price, and she is very informative.
Tashawna C. | First ImpressionsI think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store
calvin s. | First ImpressionsGood job
cathy M. | ReservaciónThey stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.
andrea e. | Overall ExperienceThanks so much for all your help!
Kenzie C. | ReservaciónBest location I have ever gone too.
robert b. | Overall ExperienceI was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good
Lisa C. | Overall Experienceyou all stink you cut locks and anything of value is gone.
andrea e. | ReservaciónHighly recommend. Good location right off interstate.
robert k. | Overall ExperienceI dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.
Ronald D. | ReservaciónExcellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.
Ellious C. | Reservaciónstaff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit
Lisa C. | Overall ExperienceI had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.
Kaitlin B. | Overall ExperienceGreat staff!
carolyn d. | Overall ExperienceEveryone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.
Brianna F. | Overall ExperienceDave was a very nice man and fair
GWENDOLYN J. | Overall Experience