Comentarios de los clientes para U-Haul Moving & Storage at Buford Dr

Was given the wrong storage unit office closed an the unit I was given had 2 locks already on it so my items were not able to be secured till next day. Then had to move all my items by myself because movers was for only 1 day. The employee who messed everything up didn't offer to help an he was at the office when I had to change units. That employee also charged me for the first months rent when I explained it was supposed to be free. But he refused to give me a unit without paying. That employee needs to be retrained an not allowed to work nights w/o management near by!!! He caused a lot of unnecessary problems for me an had no apologies or help. However the day I had to move my property by myself there was a nice young black gentleman who also was working in the office who offered to help me move my things while the one who messed it all up didn't bother to help!!!! I would like for the young man who helped me be showed some kind of reward for excellent customer service an going above and beyond for customers. An the mess up king needs Reprimanded. ASAP for poor service an he worked there longer than the other guy!!!

My original reservation were made for a different location a week prior. I arrived to find out that they had no trucks. This was an inconvenience for me to pick up my truck.

They charged me $85 to fuel 3 gallons into the truck. It was a rip off...

Delivery was excellent

Double check all latches to ensure they can be secured by a lock if needed

Customer service is horrible and the girl with the pink hair should not be in assistant manager

No problems found

Rent clean vans/trucks. My van was very dirty and I should receive a discount. I had to have your representative clean the back of the van because it was extremely dirty, and it still was not as clean as it should be. The outside was also extremely dirty.

Can't think of anything....great experience.

My customer support representative on-site was excellent!

This location is always extremely busy and seems understaffed. There's always a long wait and the employees apologize for their systems running slow. On a more positive note, the staff is friendly and eager to help and seem to really care about customer service.

I purchased blankets and a dolly with my rental, but I never got them. I asked for a refund. Someone was supposed to call me back but I never heard from anyone.

I have used this location many times and their staff is why I won't change. Thanks for making moving easy!

Repeat customer at this location.

Getting the invoice receipt is a problem. I can't open it because of a runtime error.

First day the staff made to go back and fourth for 4 times. Did contract for one truck and gave other. Didn't place furniture pads in trunk. I believe the staff knew that the truck had issue in filling gas, still the rented the truck. I called them with in an hour after checking in two gas station. They suggested me to call roadside. 2nd day the staffs were good. Truck was clean but trailer was very dirty. 2nd truck had alignment issue, had hrd time keeping it on road.

Would do business again with this location

Alexis, thank you for your hard work. Your smile helps others. you are appreciated. See you soon.

Thank you. The truck ran great.

The cost is unclear. I have not been told why I was charged about $50.00 more than quoted.

Truck was beat up and was charged too much

excellent service from all the staff involved!!

Very professional, helpful, and well maintained trucks. Not one issue on a nearly 500 mile trip. Nice handling, very comfortable. 26 truck selected. I would use them again.

EMPLOYEES DID NOT WEAR MASKS, NO SOCIAL DISTANCE. DID NOT LIKE THE PROCESS OFO RECEIVING THE TEXT BEFORE LEAVING OUT.

I'm sorry but you guys are charging me $171 and I did not use the truck more than 50 miles. So: $19,95 for the truck $14,00 for the insurance $50,00 approximately for miles I shouldn't be paying more than $85,00. Please do something because you made a higher charge than I have to pay. I wait for your email back. Jean 4074318635

FYI, I received this e-mailed copy of a rental contract ...... I DID NOT RENT ANY EQUIPMENT FROM U-HAUL. I no longer live in Georgia and have not been there for years .... The e-mail address is mine and the phone number was mine several years ago. It is not my number now. Thank you

Danielle was great and helped me unload my car hauler rental with ease! She was super patient and had great customer service! Thank you!

I would recommend that any current and/ or future employee shadow Danielle & Shawn to take lessons on how to treat or value a customer from the customer's counter experience in initiating the truck rental to a speedy return. Danielle greeted me with a smile and ensured I had a good truck, and rental experience overall. Thanks!

Can't think of anything they could do better! We rented same type truck earlier this year at this Buford location and they were equally impressive. If I got treated here like the U-Haul store in HANSON, MA, I would no longer be a repeat customer of U-Haul! (Country Rentals Inc 468 Monponsett St Hanson, MA 02341 (339) 933-4342)

Everyone was amazing. Good service.

Every thing was excellent

Friendlier - maybe just one smile?

The truck was unsafe to drive. When I went to return it I told the person that had rented it to me and he said he did not like to rent out that specific truck because it was defective and that he was sorry. I was not happy since he knew there was a problem and still rented it to me. I nearly got into an accident because the brakes were no good. Every time I would brake, the truck would make a noise and did not brake. It sounded like it was going to break down.

It was my first experience and I was very pleased.

Exelente

The vehicles really needed cleaning out in back of the van. Could have been cleaned before someone else uses them.

Not enough employees, had to wait 30 minutes for someone to help me , price wasn't what was quoted

There are several things that come to mind to improve for the next customer. 1. If a customer is picking up a rental, do not leave them within the gated area without a way of getting out i.e. gatecode or pressure pad that opens the security gate when a vehicle approaches. I had to wait 10 minutes before the gate opened. 2. If a customer is returning a trailer and you would like for them to return it where they picked it up from, be courteous enough to not have them watt 20 minutes. especially when there were several Uhaul box and pickup trucks available. 3. STOP having the associates use their personal mobile devices to complete transactions. As someone in the Information Security field it is concerning to see sales associates taking pictures of customers licenses with their personal cell phone. This activity raises a number of identify theft concerns.

The windshield inside was a little dirty so driving not the sun it was difficult to see.

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

The Manager Daniella Hall was awesome, the best service I ever had,

They were pretty busy and I just wanted to drop off truck.

The guys were great that helped me out. Service was quick and convenient.

I requested to pickup on a different location and they switch it on my behalf

Spray down equipment with noticeable disinfectant and deodorant. Counter folk customer service needs improvement greatly.

None of the personnel wore there mask . And we're not respectful to older customers

Weekly rate needs to be specified as 7 days. And daily needs to be explained as 24 hrs. From time of rental. Upon turn in both times on weekly rental of van a manager had to be contacted ans that didn't resolve the issue. Brandon had to sort it out which he did with great expertise.

Everyone was so helpful.. especially Daniel .. the Manager.. we will be returning to have a hitch put on my car.

I complained about a lizard being in my storage she told me just be lucky it wasn’t a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don’t need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

Staff members are not on one accord with each other misinforming clients.

Better face to face. They rarely answer the phone.

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

They were outstanding to work with and helpful at every turn!!!!

Great customer service.

They really came through when we needed them

It didn't have a Jack or tire tool In it at all

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

They were fair in helping me out when I came to them. Very kind staff.

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

Great service in a great storage facility. Very secure.

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

Quick and easy move out

Nice work

Hours convenient

Perfect

Great service

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

Good job

They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.

Thanks so much for all your help!

Best location I have ever gone too.

I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good

you all stink you cut locks and anything of value is gone.

Highly recommend. Good location right off interstate.

I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.

Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.

staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit

I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.

Great staff!

Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.

Dave was a very nice man and fair