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Eric P.Customer Reviews for U-Haul Moving & Storage at Buford Dr
Testimonials From Recent Customers
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Entire experience was a positive except the price changed by $5 from when I reserved the trailer and when I picked it up 24 hours later. I was told that it was one price if I paid in cash but the increased price if I paid with my credit card. It was weird and disappointing, but the experience with the trailer was great!
Ashley C.Please have items that were on the orders! But the staff were super nice and caring.
David V.Price exceedingly high, got to FL, dropped off trailer, they were shocked a what we paid.
DOROTHY C D.Long lines, they need more staff
tamara H.Awesome coordination . Be back every week guys thank you very much
tim M.Make sure that when you let a customer rent something from Uhaul make sure it's actually that person or the person is aware that someone is renting in their name
Santiba B.Tried to charge me twice for no reason. Was supposed to pay $66 and I got an email that my card was charged again. I returned it at the correct time. This place is the worst. And I know I'm not the only one. Multiple reviews and my brother has also rented last week and he was also charged twice
Aaron D.I would recommend this place to a friend because it is nice and easy but the guy that helped me was rude and it was my first time using a U-Haul.
Britney C.Charge the fuel gauge requirement … 5/16 hummm so let me guess is it a 1/4 or a 1/2 no it's somewhere in between…. Location is hard to get out of can only make right turns and the expressway is to the left. Check in process took so long that reviewing truck and auto transport had expired by time equipment was brought up for review
Cynthia J.Charged me 2 times for no reason. Communication is horrible with these people. Guy hooking up the trailer is very unhelpful. Wouldn't recommend going here.
Jacob D.Used this place before. Happy again.
William K.10 out of 10. The young man who took care of me was polite, and knowledgeable. The U-Haul team made what I thought might be difficult, much easier. The right equipment for the job and a knowledgeable staff. Thanks U-Haul!!
Dan C.The customer service (from the general manager) when they messed up is not ok. I thought I was going to have my storage unit friday and when they said they closed earlier than what they said online was ridiculous. I even call the location to make sure it was open and they turn out being closed. then he told me that at least i got a free storage unit. BUT that was no thanks to him. I made sure I got the truck that gave me the free storage unit. He also made me buy a lock for the security unit and my unit came with a free lock!
liz N.Don't think you can do anything about it but more parking would be great
Mark L.Big ups to Raul and Freddie C, two great and hard working guys.
Eric P.Employee gave me the paperwork for a different truck. I was told to bring the truck back on a 1/4 of a tank. When I went to return it I was told that the correct fuel mileage was 1/2 tank. I would eith have to pay $25 or go put fuel into the vehicle. In order to get fuel I would have to make 2 U-turns in a 26 foot truck. I was extremely inconvenience. I will not rent from this location again.
Tanisha P.Wiper blades need replacing
Frank P.online experience was not good and the person physically at desk said he couldn't help since we were checking in online. It would have been 30-40 minutes faster if I had just went with the physical check in. Your online app needs work as it is not clear what steps need to be done. I took 3 pictures of the driver and took pictures and scans of his drivers license 3-4 times. What's going on? Would not use this again in the near future for my moving needs!
Allen O.Unprofessional & flat out rude customer service. Van interior light was broken & staff couldn't help. Worker tried to make us keep the van knowing the battery would die since the light wouldn't go off. Then Charged our card for a van we couldn't use. I will never return or recommend. HORRIBLE
Baba A.The employees were nice and truck was in good condition.
Corey J.The attendants tried to be helpful but could not help resolve U-hauls mistakes.
Corey J.The truck leaked on the drivers side through where the seatbelt is located. We had a massive storm. I was wet from head to toe, twice. I told the uhaul place I dropped it off. No, I'm sorry, no I'll give a discount. Just, “I will look at itâ€. I was charged a high rate for a faulty piece of equipment!
Steven L.Guy who processed my return was rude and seemed like he hated the fact I was there returning the truck.
DOMINIC O.Do not switch locations to pick up uhaul at the last minute and expect the customer pay for the extra mileage. Very poor experience
Austin G.I get the computers were down, but the main guy there was very rude in the way he handled things. I called and they said I could finish the pickup on the phone but by the time they got to me the systems were back up.
Matt C.Only one staff member was helpful, raul
terrell g. | First ImpressionsThe check-in process took 30 minutes to complete.
Steven J.There was less than a 1/8th a tank of gas in the truck when I rented it and when I got to my destination they charged me because they said they put almost half a tank. I couldn't even drive 100 miles and had to stop and put gas in the tank.
Stephanie H.First place I called didn't have what I needed. Second had a message to leave name and number and they'd get back to us. Buford Dr location answered the phone, had the equipment, and had us taken care of and on our way almost as quick as we got there. Definitely 5 out of 5 stars.
dana E.I originally reserved a truck at the 3556 Buford Dr store. Upon my arrival I was informed one wasn't available. The store clerk or manager was nice enough to reserve my a truck at your store, the only issue was I needed the truck to be turned in the next day in order to accommodate my needs. I was given a 4 hour window at your store. I managed to return it at 8:29pm and I guess that's where the additional charges were incurred. All in all it was a good experience. Theodore Robinson Jr.
Theodore R.The representatives did not have good customer service.
Diana O.The woman who assisted me had a horrible attitude. It was as if she didn't want to be there. I asked her a dimple question, & her response was borderline disrespectful. The other employee(male) had a large nose ring, & both their appearance looked very unprofessional. I will definitely not rent again from that location.
TRAVIS W.I had a reservation at 3:30 and they let the person before me keep the vehicle til 4:00 so i had to wait.
Rafael V.There was numerous issues with this rental not with the location picked up from. Two flats same tire and trailer leaked like a sieve. Will not rent again. Flats added over 4 hours real time to travel but in reality added over 10 hours because of time stuck in traffic in Atlanta and Montgomery.
wes B.Why do they need to call my emergency contact prior to renting?
Glen W.The ability to shorten the time frame for a one way rental.
Carmen F.The A/C in the truck was subpar. Working, but definitely could've been better. The employees were friendly, nice and helpful!
Christina M.Busy U-haul location. Just took the keys and said they would email me receipt, which they did. I had taken pictures before and after, so I wasn't worried, but wondered what would have happened if they had tried to say later I returned it with new damage.
Ray A.The individual that helped us was great, but the trailer we were assigned was broken so we had to switch trailers and I never got an updated contract that was promised to be mailed to me.
Rhonda R.I did decline the $70 insurance both when I placed my order online and in person when I picked up the rental but noticed that I was charge that anyway.
Tim J.Truck has some trash in the door pocket and the "needs oil change" light was on. Service representatives that this location were AWESOME!
Marchetta D.Amanda that got me set up with the trailer was amazing
daniel M.Customer service staff members were very helpful and friendly. I was very impressed with the service. Great improvement since using UHaul 20 years ago
James P.This location offers quick service, helpful staff and keeps a great supply of inventory.
Wilfred C.Great customer service!!
Lewis M.We will miss Danielle. I hope Travis or Jahme or Raul get promoted.
Eric P.Servicio rapido y oportuno. Muchas gracias.
JHONN M. | First ImpressionsCharge me extremely high by U-Haul's own mistakes!
Yang W.Units are old and hs way too much debris and dirt and leaves from the outside all of my stuff was ruined
Pamela W. | Overall ExperienceUpon arriving I was greeted well but my experience quickly began to trickle downhill from there. I was already frustrated with Uhaul because a previous location that I had made reservations with informed me that they did not have any available units to which I would spend the next 25 minutes on the phone with a customer service representative trying to locate a Uhaul self storage and equipment return location. I had never been to a Uhaul self-service storage facility before and the initial representative was anything but helpful. He did his best but when I informed him that I had a reservation for a storage unit he looked at me like I had lost my mind! He didn't even ask for my reservation number. I had never done anything like this before so his responses to me seemed to come off as very uncourteous, unprofessional, and just plain lazy. He hadn't even started listening to my own needs fully before he started helping another guest! I was appaled! My needs were not being met and my frustrations continued to mount. Then when we were finally making headway I was told that I was going to be charged for my unit, to which I had issues because when I had made my reservations online I was guaranteed one month of free storage for a 5x5 unit at $69 per month at Oakwood. So at that point that was already three strikes for Uhaul. I was livid! Shortly thereafter another CSR came to assist to try provide me with some greater assistance. I wanted this location to honor my original agreement that I made with Uhaul when I made the reservation the week prior and it just seemed like it wasn't going to happen. Initially, the lady that had begun assisting me wasn't making mich better progress, and finally after a few minutes of actually listening to me she got on the phone to begin providing me with some reprieve. Finally, after about 30 minutes, a resolution came, and I was my original agreement was honored. While in the end my needs were met and the last lady that helped me finally got me taken care of, I shouldn't have had to go through all of those frustrations, not just once, but three times, and after a period of about 30 minutes, before my needs were finally met, it should have only taken 5, maybe 10 minutes, tops! I am not impressed with the level of professionalism and quality of associates that are employed at this location and would encourage the manager to consider hiring much more professional and courteous people that actually take the time to listen to customers instead of being lazy in getting customers taken care of. Had it not been for the last CSR taking care of me I would have rated only one star. I would hope that in the future that these kinds of situations can be avoided so other guests do not experience the same level of frustration as I have.
Dennis B. | First ImpressionsI paid a month in advance and moved out before the end of the month and did not receive a credit on my account for the early move out. That is not fair! The unit is available for a new rental.
HENRY J. | Overall ExperienceEverything is good.
mansu l. | First ImpressionsThey are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!
Brigitte S. | Overall ExperienceMy lock wasn't in the unit. Since it was late I had to go buy one.
Karen P. | Online Move InFirst, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300
Stephen P. | Overall ExperienceDanielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.
Shamika T. | First ImpressionsStaff was extremely helpful!
Krista K. | First Impressions1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40.00 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.
KALA D. | Overall ExperienceI can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!
jeremy w. | Overall ExperienceDanielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!
Donald C. | First ImpressionsThe unit has rodent problem, couldn't help with hand truck. Need a smaller unit.
Ismael R. | First ImpressionsVery easy all the way around.
ben m. | Overall ExperienceMy items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.
Mica C. | Overall ExperienceI am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn't even get a " map" to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That's how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don't get any money back???? Why???????
Maria L. | Overall ExperienceThought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.
Diana L. | First ImpressionsThere was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn't understand why I wouldn't carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn't give me a pro rate or money back which is not fair considering I didn't use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Gracias.
JAMES S. | Overall ExperienceWithing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!
Angel T. | Overall ExperienceDanielle was very patient and helpful. She runs a very professional establishment.
Cory G. | First ImpressionsThere was a death cockroach in the storage
LUPITADEL SOCORR C. | Overall ExperienceEXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.
ken M. | Overall ExperienceDanielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.
Randall M. | First ImpressionsMe gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.
Angel T. | First ImpressionsWorst pick up and drop off experience I've ever had with a moving company. Will be using Budget next time
Kayla M. | First ImpressionsThank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.
MONA B. | Overall ExperienceThe store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.
Ralph M. | Overall ExperienceDanielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.
Neil P. | First ImpressionsEverything thing was convenient an staff was very friendly and helpful
Ronald M. | Overall ExperienceThe place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.
Maria L. | First ImpressionsWas told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF
Brody M. | Overall ExperienceStaff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte
Joyce W. | Overall Experienceexcellent service from all the staff involved!!
Bobby scott M. | Overall ExperienceMy experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .
bernard l. | Overall ExperienceI complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.
SAUNDRINA J. | Overall ExperienceStaff members are not on one accord with each other misinforming clients.
Gilbert T. | Overall ExperienceBetter face to face. They rarely answer the phone.
Jeremy E. | First ImpressionsPlace moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.
Maurice H. | First ImpressionsThey were outstanding to work with and helpful at every turn!!!!
Michael P. | Overall ExperienceGreat customer service.
David W. | First ImpressionsThey really came through when we needed them
Kenarles P. | First ImpressionsIt didn't have a Jack or tire tool In it at all
Cameron H. | First ImpressionsEveryone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.
Ashley T. | Overall ExperienceThey were fair in helping me out when I came to them. Very kind staff.
abbigail g. | Overall ExperienceMy experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.
ERIKA L. | Overall ExperienceGreat service in a great storage facility. Very secure.
caleb h. | Overall ExperienceWas not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!
justin l. | Overall ExperienceQuick and easy move out
Sara E. | Overall ExperienceNice work
toni h. | First ImpressionsHours convenient
William L. | Overall ExperiencePerfect
Taushia W. | First ImpressionsGreat service
Michael P. | First ImpressionsI would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls
Barbara E. | Overall ExperienceI thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much
calvin s. | Overall ExperienceSidney was excellent. She made she we were accommodated , found the best price, and she is very informative.
Tashawna C. | First ImpressionsI think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store
calvin s. | First ImpressionsGood job
cathy M. | ReservaciónThey stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.
andrea e. | Overall ExperienceThanks so much for all your help!
Kenzie C. | ReservaciónBest location I have ever gone too.
robert b. | Overall ExperienceI was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good
Lisa C. | Overall Experienceyou all stink you cut locks and anything of value is gone.
andrea e. | ReservaciónHighly recommend. Good location right off interstate.
robert k. | Overall ExperienceI dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.
Ronald D. | ReservaciónExcellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.
Ellious C. | Reservaciónstaff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit
Lisa C. | Overall ExperienceI had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.
Kaitlin B. | Overall ExperienceGreat staff!
carolyn d. | Overall ExperienceEveryone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.
Brianna F. | Overall ExperienceDave was a very nice man and fair
GWENDOLYN J. | Overall Experience