Comentarios del cliente para U-Haul Moving & Storage at Buford Dr
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Buford Dr
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Justin D. en
Equipment was old and not very clean. Service has not been great, the employees aren’t empowered and don’t show much care. I was overcharged $86 and assured they’d take care of it but it’s been an ongoing struggle trying to get it refunded.
Romeo S. en
To rent something you need to fix something.
Michael O. en
My salesperson was very polite and friendly, super nice kid. Sorry I do not remember his name.
abbigail g. en
They were fair in helping me out when I came to them. Very kind staff.
Joel B. en
trailer was dirty inside..... had to be swept
Alan M. en
Jacob was sorry for not having a wire harness in stock sent me to another location. The manager AJ installed the harness and didn't charge labor because of the inconvenience. A+++++ for everyone.
Donald V. en
Very helpful staff
james L. en
Everything on this fan was perfect I wish the move it started out as easily as this one ended this place knows what they're doing quality workers quality help knowledgeable and wanting to please the customer
Marc M. en
It took awhile to complete the return because the computer kept charging an additional amount. All in all it got resolved, but took some time
Leslie S. en
Courteous. Professional
Donald V. en
The equipment was in great shape and the staff was professional and efficient.
Reid G. en
How bout don’t overcharge your customers. I filled the gas to the correct amount and did the online thing to check in uhaul and was charged for both. Not everyone has smartphones to check in at the place. Money gouging fraud company.
Alexandra M. en
Extremely upset at the fact I was given a truck I had to specifically drive back to the location I was moving away from. Which means I had to pay extra miles. I specifically asked for a truck LIKE ADVERTISED to be able to drop it off at whatever location. I paid way more money then necessary using uhaul. Will never ever use again and I will constantly tell people how awful this company is. Did not work with my needs whatsoever made my moving experience very stressful. Will be leaving reviews on every platform possible
Kimberly B. en
These guys are professional, fast and a pleasure to work with. I have never seen such a great place. We got there early and they got us right in. Kept my new car clean and finished before expected. Thank you. You all are Awesome.
Jeffery W. en
I had a online pre check, but waiting in line behind three other customers didn't make me very happy. Not enough staff in the office helping.
Rosa P. en
Keep us the great work!
Javier L. en
Like i said, I load up my belongings and was ready to leave but couldn’t because of the battery. I call y’all main office reported my issue. I was told that I would receive a call within 30 minutes. I never got that call until after I return my rental. Y’all service is poor and I couldn’t wait on you guys so I call someone to assist me. I ask for a refund before and y’all still sending me receipts. I WANT A REFUND! For a simple jump because the battery died, y’all would of have me sitting like an ass for about 5 hours. I WANT A REFUND!
Lauren W. en
This location was great! Everyone I encountered was so friendly and were very clear about the details of my rental. I can’t thank them enough for making my moving day fun smoothly!
Matt R. en
Mr. Gary Smith was a life saver today. We had a problem with changing a drop off for the u-haul trailer we were scheduled to return to West Palm Beach where Dorian is expected to hit any time. Gary came up to us and asked if there was anything he could do to help us and within about 10 minutes he had our problem resolved, was very kind and courteous and efficient and professional, he didn’t tell us what cannot be done he told us what he could do! Excellent customer service!
Polycarp O. en
Excellent Customer Service. The Best Uhaul Service in Town.
ERIKA L. en
My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.
caleb h. en
Great service in a great storage facility. Very secure.
justin l. en
Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!
Sara E. en
Quick and easy move out
toni h. en
Nice work
William L. en
Hours convenient
Taushia W. en
Perfect
Michael P. en
Great service
Barbara E. en
I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls
calvin s. en
I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much
Tashawna C. en
Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.
calvin s. en
I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store
cathy M. en
Good job
andrea e. en
They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.
Kenzie C. en
Thanks so much for all your help!
robert b. en
Best location I have ever gone too.
Lisa C. en
I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good
andrea e. en
you all stink you cut locks and anything of value is gone.
robert k. en
Highly recommend. Good location right off interstate.
Ronald D. en
I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.
Ellious C. en
Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.
Lisa C. en
staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit
Kaitlin B. en
I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.
carolyn d. en
Great staff!
Brianna F. en
Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.
GWENDOLYN J. en
Dave was a very nice man and fair