I'm not sure. The facility and the staff are very good.Richard K.
Customer Reviews for U-Haul Moving & Storage at Bruns Ln
Springfield, IL 62702
(S Of Jefferson)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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GreatMichael W. | Overall Experience
El cliente no dejó un comentario.MATTHEW K. | Overall Experience
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Lakeebra R.
Though I haven't used U-Haul too often, probably less than two or three times in the last 10 years. Every time I check in they always tell me that I owe for gas. Every time I approve that I didn't and was not charged. But it seems like one hand doesn't tell the other what's going on. And I'm glad I took pictures of the gas gauge along with the mileage. But it's every time I rent it seems you try and get me for gas. Otherwise the staff is very friendly and helpful though the vehicle I did rent smell of an awful lot like cigarette smoke which I noted on the check-in.Roger G.
El cliente no dejó un comentario.Mike D.
The van was clean although the tire pressure indicator light was on. Young man that checked us in was very welcoming. The lady who checked me out was agitated with another customer and kinda of dismissed me. Overall experience was good.Leann S.
El cliente no dejó un comentario.Katherine B.
Everything was nice and clean. I felt ok about leaving my things.CHARLAR C. | First Impressions
El cliente no dejó un comentario.Taykyra W. | First Impressions
El cliente no dejó un comentario.Kyle T. | First Impressions
El cliente no dejó un comentario.connie D.
I needed a moving van at the last minute and this location was able to take care of my needs promptly. Great service!Heather V.
El cliente no dejó un comentario.Cher H.
U r all gopddale M.
The truck had a very strong odor of cigarettes. The guy said all he could do is spray it.Josh W.
El cliente no dejó un comentario.Alicia W.
El cliente no dejó un comentario.kyle J.
Drop off location was during off hours, so we are unable to comment.Mercy J.
El cliente no dejó un comentario.Brenda S.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Andrea M.
El cliente no dejó un comentario.Melanee M.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Javier B.
Trash was left in cab and some items were in the cargo area. Staff was friendly and professionalCedric M.
El cliente no dejó un comentario.Carol M.
Very helpful when my door was stuck! Thanks!Cristol T. | Overall Experience
El cliente no dejó un comentario.Logan D.
Always good service.Jeffery C.
Very friendly staff, excellentEd S. | First Impressions
El cliente no dejó un comentario.randy W.
El cliente no dejó un comentario.brad F.
Good experience Easy payment and return Trailer worked perfectly No complaintsMichael P.
They gave a truck that was filthy and the driver side mirror was not in tackDanyalle H.
El cliente no dejó un comentario.Nichole F.
El cliente no dejó un comentario.Nicole M.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.DOUGLAS D. | First Impressions
Truck was in good repair and functioned well. Our experience with the storage unit we rented was very frustrating. Staff seemed untrained and without the proper information to rent a unit. They then gave us one with someone else's property in it. When alerted to this we had to help them remove all the property.that was in it. No one knew the combination of our lock. In the end we were there for hours waiting to simply store our furnitureTodd S.
Continue the great serviceDavid M.
You need more help, not enough employees.pam T.
El cliente no dejó un comentario.Michael L.
Very helpful staff I so gladMAHAVIR Z. | First Impressions
El cliente no dejó un comentario.Karen T.
El cliente no dejó un comentario.Kathleen S.
Could use more help All the workers were polite and friendlyJames P.
El cliente no dejó un comentario.Dorothy H. | First Impressions
Reserved equipment online and was told no one had it when picking up vehicle. Was given the keys to the wrong vehicle and was ran after to tell me this as I was pulling out. Was late to picking up items because of thisChris P.
El cliente no dejó un comentario.Scott L.
This physical location is excellent, but I used online check-in and return and the U-Haul website was SLOW. The pages wouldn't load and the site kept timing out, probably because of Friday afternoon traffic for weekend rentals.Daniel M.
Great Customer Service Trent Sell!!!!Erika O.
Great storage dealDominic R. | First Impressions
Quick - Efficient & Nice employees - thanks !!DIANE O.
Upon check in, did not receive a receipt, nor my rental deposit. Had to go back to the store to take care of this.Kevin V.
El cliente no dejó un comentario.Stefan M.
The gentleman very thorough and only took a couple minutes to get everything signed and I was on my way. Gracias.Carol H.
It is very clear where trucks go to be returned. However the parking lot is cramped and difficult to navigate to return trailers. Having designated spaces or lanes for trailer return would be great.Terry C.
When I got to the location the employees left trucks block the drop off entrance which in turn made me stop in the middle of the road and block local traffic before I had to find a way to turn around a 26 foot box truck, until a employee and another CUSTOMER, moved the trucks. The employee there was not at all helpful or friendlyRichard P.
This is my second truck rental from this location. The employees were extremely efficient and helpful. I am in the process of moving from Springfield to Chatham and plan to rent a truck again next week to move the remaining items.Cynthia D.
The lady that waited on me was very rude and disrespectful..and I reserved the trailer a day in advance, the guy the made the reservation for me told me it wasn't being used ,asked him if it was OK to pick up between 4 and 6 and was told no problem..when I got there around 430 there was no trailer.. the rude lady that waited on me told me she was using it and her vehicle that was towing it broke down and said she didn't think she was going to be able to get the trailer back on the day I reserved it .... no call from company to inform me that it wasn't going to be there...it was a reck.. I would get anyone from them ... also tryed to get propane tank filled and they refuse to do it do to it was to cold outside.... The lady's Name was Michelle.... very very rude lady ..Chad L.
The management was most accommodating and professional. And friendly! Good experience. If I need a storage unit or to rent a trailer/vehicle, I will certainly call Uhaul.SHARON I. | Overall Experience
El cliente no dejó un comentario.AMARI S.
Somehow accidentally got charged twice but with a simple phone call it was corrected immediately.Nicholas A.
El cliente no dejó un comentario.Annie B.
El cliente no dejó un comentario.CHRISTOPHER V.
El cliente no dejó un comentario.BERNARD B. | First Impressions
El cliente no dejó un comentario.Makayla M. | Overall Experience
El cliente no dejó un comentario.Jennifer C. | First Impressions
El cliente no dejó un comentario.rachael N.
El cliente no dejó un comentario.Annie B.
Service is 100 keep it upKatrina M.
I received a free month when I rented a truck. I signed up online which was easy. Only issue I had was I could not see easily what building my unit was in. But it was clearly marked with phone number for manager. He answered right away and walked me through the process and let me know which building I was in. It was super easy. Unit and building was clean. Great experienceLori K. | Online Move In
El cliente no dejó un comentario.ERIC G. | First Impressions
El cliente no dejó un comentario.Zayin B.
The rear left turn signal and brake light malfunctioned. Roadside assistance was a huge hassle, couldn't find my contract, name, email, phone, nor trailer number. I had to call my original location to get help. Kirks Mobile Repair out of Lee's Summit, Mi came out eventually to troubleshoot. The tech didn't know what he was doing. Told me my truck had a bad relay, and that the trailer had LED lights, which it did notâ€¦it had incondescent. I had to convince him to probe my four way hitch light connector, which shoveled it was receiving the turn signal, then I had him check the trailer hitch harness, which was receiving a signal. Then I had him dismantle the left rear talilifht assembly and test the wire connection, which was receiving a signal. Which meant the sealed light assembly was faulty. He couldn't find a truck stop or parts store open, but came back in an hour with the part and then fixed it. This was a three hour hassle, and I'm very dissatisfied with the whole experience. I asked for a discount, but the tech that took my return didn't offer anything.Jonathan P.
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.ANTHONY M.
El cliente no dejó un comentario.Corbin T.
El cliente no dejó un comentario.Cynthia D.
Everything was excellent. Only wish the hours were made available for 24/7 access. That would've made it even better.ilir I. | Overall Experience
El cliente no dejó un comentario.Pamela S.
El cliente no dejó un comentario.Ross S.
Folks at U-Haul were friendly, and very helpful.Thomas E.
El cliente no dejó un comentario.Rydge M.
It was easy to find but it was useless using the phone for my pickup because I had to go inside anyways......so what's the point?David M.
El cliente no dejó un comentario.Bob P.
El cliente no dejó un comentario.GARY H.
El cliente no dejó un comentario.Tamatha M. | First Impressions
El cliente no dejó un comentario.Marilyn W.
El cliente no dejó un comentario.teresa K.
El cliente no dejó un comentario.william W.
El cliente no dejó un comentario.kyle J.
El cliente no dejó un comentario.CHANTELL D.
El cliente no dejó un comentario.Robert L.
Truck had a strong cigarette smell. Might be an issue to other driversKenneth H.
Would have been helpful to show us the truck. We wandered around in the back for a few mins trying to find it.Melissa M.
Bruns UHaul has a wonderful staff and very convenient location.Jeanice M. | Overall Experience
Make sure some one responds to customer when they walk in so they don't have find you otherwise great staff great service great attitude i been renting from here for almost 20 plus years on and off Keep up the good work.Shahid C.
The younger manager was great, he was on it.Rylan K.
El cliente no dejó un comentario.Ralph B.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Scott W.
Everything was great keep up the amazing workRoy K.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.Kobe W.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Julian S.
El cliente no dejó un comentario.Jerri w. | First Impressions
El cliente no dejó un comentario.rosiia s. | Overall Experience
El cliente no dejó un comentario.Cody H.
Everything was excellentTroy R.
El cliente no dejó un comentario.mia b. | First Impressions
great staff there that was always friendly and helpfulThomas I. | Overall Experience
El cliente no dejó un comentario.Carrie S. | Overall Experience
El cliente no dejó un comentario.Jacob K.
El cliente no dejó un comentario.ISAAC A.
El cliente no dejó un comentario.Justin N.
Team was great. My go to spot.Walter L.
Absolutely stellar service start to finish on my new tow hitch install. Trent went above and beyond and was a true pleasure to work with, Highly recommend this location!Phillip M.
El cliente no dejó un comentario.Cathy S.
I rented several trucks in a 3 month period as well as 3 storage units. I just want customers to be aware that even when u put fuel back in truck u will still be charged for fuel. Even if u empty storage unit u will be charged for empty unit and get late charge. When u get a truck ensure u are being charged correctly. I experienced all 3 of these issues. Didn't get charge back for fuel. Had to let them know they overcharged me to get that money back. Had to leave work and drive to location because they never answer phone to get 200+ dollar charge removed for empty storage unit. Hate to think uhaul is shady but after all the money I spent at this location I can't believe they tried to beat me on 3 separate occasions. Note to consumers. Take pictures of truck fuel and empty storage unit. These people are horrible for stealing from people especially the way the economy is. I work hard for my money and really don't appreciate a company trying to steal it from me. Had I not had the 1st incident with empty storage locker I wouldn't have caught the fuel charge or the overcharge. Customers beware. They won't correct it and act like u did something wrong. Consumers please protect yourselves and your moneyCourtni S. | Overall Experience
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Vera D. | First Impressions
El cliente no dejó un comentario.Michael p. | Overall Experience
I wish you would put signs out explaining the part 1 and part 2 processKerie E. | First Impressions
The gentleman you had work Friday 11/25 in the AM was awesome. Could not have asked for a nicer experience.Kristen S. | Overall Experience
El cliente no dejó un comentario.Ericshondra B. | Overall Experience
Trento did a great job setting us up.Brian F. | First Impressions
El cliente no dejó un comentario.rosiia s. | First Impressions
There was some gravel and debris in the boat storage. It was hard to get the lights to come on and stay on in the dark.Douglas D. | Overall Experience
El cliente no dejó un comentario.DENISE H. | Overall Experience
El cliente no dejó un comentario.The V. | Overall Experience
El cliente no dejó un comentario.Sherika H. | First Impressions
Great employees that made it a quick and easy visit!Gavin W. | First Impressions
El cliente no dejó un comentario.Rene K. | Overall Experience
Very easy access and accommodatingDENISE H. | First Impressions
There was and still is an issue with our access code stating it is an invalid code.Sara L. | First Impressions
El cliente no dejó un comentario.Nina H. | Overall Experience
Very satisfied overall. In the winter the required disc locks can freeze up inside due to rain getting inside. The desk staff needs to know how to help and have anti freeze/ methods available. I have a remaining unit. I appreciate the loyalty discounts for paying 12 months at a time. GraciasJoe M. | Overall Experience
Picked up U-Haul st.louis on lusher,,there whole2hrs I had to wait,,,they refused to give me my reservation mgr had to come terrible experience I ever had with u haul company..and I use all the timeVersula W. | First Impressions
My family lost everything in a house fire in March. One call u-haul and we had a place. I would definitely recommend u-haul as a great place to store anything.Cindy M. | Overall Experience
Great staff and instructionsMarie B. | First Impressions
The staff was friendly and somewhat helpful. But they shouldve shown me the storage unit and how to use it in person ... versus trying to explain it to me from the main office. Also, there is garbage laying around and a dead baby frog by the entrance of Building I. Plus the inside (near the door) is messy. Also, the intercom at the storage entrance isnt working. Therefore, I had to return to the main office when I had difficulty entering the storage building. But once again, the staff who helped me were friendly.Todd S. | First Impressions
El cliente no dejó un comentario.Lisa W. | First Impressions
NaNIna A. | Online Move In
Owen you are awesome and a professional and understanding represent what UHaul is all about. GraciasPaul C. | First Impressions
El cliente no dejó un comentario.LINDA L. | Overall Experience
Storage security was confusing and I wish the hours were 24 hours.Kasean C. | First Impressions
El cliente no dejó un comentario.Whitney T. | Overall Experience
El cliente no dejó un comentario.Brie U. | Overall Experience
El cliente no dejó un comentario.Bill W. | Overall Experience
Caleb was very helpful and explained both the move in and move out process really wellJOHN S. | Overall Experience
GraciasJAMES H. | First Impressions
El cliente no dejó un comentario.Douglas D. | First Impressions
El cliente no dejó un comentario.scott C. | Overall Experience
El cliente no dejó un comentario.Maurice L. | First Impressions
El cliente no dejó un comentario.Bill W. | First Impressions
Their billing practices are skeptical at best. I feel duped and cheated because the billing isn't readily available for viewing until you return the truck and you're surprised with bill.NAOMI N. | First Impressions
El cliente no dejó un comentario.Micky S. | First Impressions
We had a fire and lost most everything. Needed a place that day and within10 minutes had the unit secured and ready to put stuff in.Cindy M. | First Impressions
El cliente no dejó un comentario.Ira E. | Overall Experience
El cliente no dejó un comentario.Gary S. | First Impressions
Gave me 3 different storage that had locks on them and the one we have now is a 5x5 and was told that it was a 10x10. Will go and get my contract redone because what we have is not 124 dollars it's 64 dollarsRecia J. | First Impressions
El cliente no dejó un comentario.Timmy C. | Online Move In
The guy who helped me was from another store. He was very kind, helpful, sweet and considerate. He made my experience 3 times better.Tionna J. | Online Move In
El cliente no dejó un comentario.Christine C. | First Impressions
The guy name Owen who helped me was very nice and helpfulAlisha K. | First Impressions
El cliente no dejó un comentario.Marilyn p. | Overall Experience
I am so grateful that I could store my belongings in the very nice U-haul facility.Elizabeth H. | Overall Experience
I appreciate the person who helped me and made me understand what I was getting intoANTOINETTE B. | First Impressions
El cliente no dejó un comentario.Katherine A. | Overall Experience
The three main reasons I chose to store my RV at this facility were the security, having a roof over each space and electricity being available to charge the RV battery. I rented this space for 14 months and for most of that time the electric would not work. The GFCI outlet would trip anytime I tried to plug into it. I complained to the local office staff and corporate, but it was never repaired. My RV was brand new (2021) when I started storing it there and never had any problems with my RV tripping other GFCI outlets, so it wasn't my RV causing the problem. I was actually told by another customer that it had always been that way. It was a nice facility other than I may have to replace my battery now since it's been dead for so long.Curtis C. | Overall Experience
El cliente no dejó un comentario.connie c. | First Impressions
El cliente no dejó un comentario.Stefanie M. | First Impressions
El cliente no dejó un comentario.Courtney J. | Online Move In
El cliente no dejó un comentario.Leona W. | Overall Experience
El cliente no dejó un comentario.TOSHIA B. | Overall Experience
I would never recommend anyone use this Uhaul location. I have always promoted uhaul for their professionalism and how well the customer service there is BUT not at this location. The manager was completely rude and was a complete jerk to say the least. If this is how the manager acts, well he's setting a horrible example for his employees and is making the Uhaul brand look extremely bad. When I asked who his boss was he literally told me that they won't care and won't want to speak to me. I am totally appalled by how the manager spoke to me and treated me In front of his employees and other customers. I will tell everyone I know and meet to NEVER use this location and maybe not even recommend uhaul at all anymore.David B. | Overall Experience
The entire experience was great. The staff was friendly, helpful, and very pleasant. Contact information was easily provided for any issues, and access was simple and safe.August W. | Overall Experience
I have used this facility several times and have always experienced short wait times, excellent customer service, and regular follow up. I will be a lifelong customer.Robin N. | Overall Experience
None of the questions were appropriate. I answered no to bring attention to inappropriateness if questions. Please feel free to contact me. Not a move in. Been there 10 years.GEORGE H. | First Impressions
I rented a unit and when I realized it was in the second floor I immediately called to have it switched to ground level. I was put on hold for 30 minuits. At which time I gave up and hung up the phone. I went in to the facility. I asked several. Times if I was going to be charged the first unit and the second unit I wanted to switch to. I was assured I wouldn't be since I had never even gone to that first unit. Today I see I have been charged for both. I need someone to contact me asap to get this resolved!Brieanna U. | Online Move In
We will be back in April, 2022. We only left because we store rv inside a building in winter. Gracias.Brian C. | Overall Experience
El cliente no dejó un comentario.Douglas D. | Overall Experience
The 10X10 unit I had was way too expensive.TATRA C. | Overall Experience
I had one of the inside heated storages. There wasn't any light inside the storage unit. And while moving my stuff out of the storage. We killed 3 roaches in the unit. And had to kill one at my home.Ronnie w. | Overall Experience
All employees were very kind and professional.Deb B. | Overall Experience
One thing, we received letters stating we have not paid after the fact. We called Sunday evening and the person did not put it through. They locked us out. We had to make payment to get unlocked the next day. Yesterday, October 26, 2021 stating we had not paid. We did. We took everything out on October 25. So we get a 14 day credit?KEITH S. | Overall Experience
El cliente no dejó un comentario.shawn w. | First Impressions
They were very helpfulTIMONIUM W. | Overall Experience
Easy access 24/7 Outstanding workers at the location.GISELE M. | Overall Experience
Mr.Hamlin was excellent and helping move out😊CASSANDRA M. | Overall Experience
El cliente no dejó un comentario.Shiana S. | First Impressions
I was placed on the do not rent to list. This happened because an employee rold me and my mover not to leave anything on the teuck as he watxhed us tey to dowpose of our trash in an overflowing dumpster. The employee never said if its full dont use. I go in to pick up the teuxk last saturdayvafter resercingbit and the manager was very rude and brash while talking to me about the truxk. The manager pnly wanting ro hear himaelf talking an n one else.LAWRENCE H. | Overall Experience
El cliente no dejó un comentario.DAKOTA H. | First Impressions
Only difficulty was when 2 cars were trying to use the same facility at the same time.alicia C. | Overall Experience
El cliente no dejó un comentario.Mia S. | Overall Experience
Love it will rent againRay D. | Online Move In
El cliente no dejó un comentario.Marilyn p. | First Impressions
There is no way I used as much gas as they claimed they charged my card for over a hundred dollars more than they said they would I will never use this U-Haul again.HARLEY K. | First Impressions
El cliente no dejó un comentario.Mia C. | First Impressions
El cliente no dejó un comentario.BRYAN C. | Overall Experience
El cliente no dejó un comentario.Kevin H. | Overall Experience
El cliente no dejó un comentario.Nancy L. | Overall Experience
El cliente no dejó un comentario.teretha f. | Overall Experience
I’ve continued to be satisfied w the services UHaul extends out to meTIMONIUM W. | First Impressions
Try extending your access and office hours.andre h. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.Nancy L. | First Impressions
El cliente no dejó un comentario.Edwin T. | First Impressions
Very nice and informed people there Owen and Chris are great. Thank you for making this experience stress free.Andrew F. | First Impressions
El cliente no dejó un comentario.Nindy H. | Overall Experience
El cliente no dejó un comentario.Brenda K. | Online Move In