Customer Reviews for U-Haul Moving & Storage at Bruns Ln

5,855 reviews

410 Bruns Ln   Springfield, IL 62702
(S Of Jefferson)

(217) 546-2730

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(217) 546-2730

410 Bruns Ln
Springfield, IL 62702
(S Of Jefferson)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jamie S 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

This location was very good. Staff very helpful as I needed an issue resolved. It was resolved quickly and fairly.

Anthony C 
Rating:
5.0

Excellent service.. it was ready at the time they said it would be but they almost let me leave without the Ball Mount for it

Brandon P 
Rating:
5.0

Customer did not leave a comment.

Jon P 
Rating:
5.0

The team at the Bruns Lane, Springfield Illinois are helpful, professional, and friendly. I highly recommend them.

Larry K 
Rating:
5.0

Customer did not leave a comment.

Cory J 
Rating:
5.0

Customer did not leave a comment.

Cory J 
Rating:
4.0

Customer did not leave a comment.

Jared G  |  Overall Experience 
Rating:
5.0

Helpful crew that morning. Keep up the good work

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Jon P 
Rating:
5.0

Staff was very helpful

NICHOLAS F 
Rating:
5.0

Customer did not leave a comment.

Sunny B 
Rating:
5.0

The air vent speed button didn’t work. The cup holders were filthy, dead bugs, sticky and dirty.

Sue S 
Rating:
4.0

Customer did not leave a comment.

Cathy S 
Rating:
5.0

This facility has improved since I last rented. Good management provides good service.Thank you.

Elizabeth H  |  First Impressions 
Rating:
5.0

The truck needs an alignment. Pulls to the right immediately if you take your hands off the wheel.

Mark N 
Rating:
5.0

Customer did not leave a comment.

MARY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

Ryan Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loyd M  |  Online Move In 
Rating:
5.0

Rented a car trailer. The two young gentlemen helping us were polite, courteous and were a pleasure to deal with. They were even down on their hands and knees working to get the safety chains hooked up when the mounting location on my F350 was just a little too wide for the clips on the chains. The equipment performed well and there was no drama with the pickup or dropoff.

Ed T 
Rating:
5.0

Customer did not leave a comment.

Steve E 
Rating:
5.0

The gentlemen at the Bruns UHaul run a tight ship.

ERIC G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDICE S 
Rating:
5.0

Customer did not leave a comment.

Ray R 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Thank you for helping me out.

Kendall D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH L 
Rating:
2.0

Tell customers the facts. I explained to the agent when I rented the truck at 9am that my plan was to pack the truck on Friday and then leave for Urbana the next morning and unpack it. My destination is about 1-1/2 hours away, so I wasn't sure I would get the truck back at 9am the next morning in Urbana. When I asked about returning the truck a few hours after the 24-hr time, all I was told was, "no problem." I wasn't told there would be an additional day charged. Also, the truck had 1/4 tank of fuel and I was going out of town (about 100 miles) so the first thing I did was fill the tank. It cost me $96 to fill it up for 26 gallons. When I dropped off the truck the next day in Urbana, IL, it still had 7/8 of a tank according to the receipt. I ended up with 5/8 tank of fuel more than I left with, so I left them with about $60 worth of fuel that I added. When I turned the truck in the next day, I was about 3-1/2 hours past the 24 hour time (remember - "no problem") and was charged an additional $61.90. $40 for the extra day, $15 for coverage (whatever that is), and $6.90 or an extra 6.9 miles ($1/mi for extra miles). I'm not sure how they came up with the miles for my trip to begin with. I provided my address, the address I was going to, and the destination facility for returning the truck. I picked up the truck, stopped to fuel it (was on the way home), parked it in my driveway overnight, left the next morning and went directly of my destination. Then I returned the truck to the arranged U-Haul location. I didn't drive anywhere other than that, yet somehow I was charged extra miles. I'm not a happy customer. The extra $60 or so in fuel I left in the tank should have made up for the extra charges they added and to nickel and dime me for the additional miles when I went nowhere else is just cheap. I submitted this information using a link on an email for "questions or concerns about your moving experience or the attached receipt" and go no reply. I don't think anyone cares. If you plan on doing business the these people, prepare to be screwed.

Richard H 
Rating:
5.0

I'm a regular renters from this location, they ALWAYS make the entire experience easy, efficient, and exceptional!

Stefan M 
Rating:
5.0

Everything went smooth, no issues

Steve R 
Rating:
4.0

Customer did not leave a comment.

Bob R 
Rating:
4.0

Counter staff was excellent!

Kenneth L 
Rating:
3.0

The lock on my uhaul was broke and I had to buy one since it was after hours and I didn’t get a refund.

Adrienne T 
Rating:
5.0

Customer did not leave a comment.

lori y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucinda C 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

Christina R 
Rating:
5.0

The gentleman who I worked with was very helpful and did a great job. I highly recommend this location.

Larry K 
Rating:
5.0

Great location and prompt/friendly personnel.

Lawrence K 
Rating:
5.0

These guys are the best of the best. Efficiant, friendly, professional and they take ownership and pride in their job and the job they do. I can not say enough about these guys. You have great crew there.

FIANNA R 
Rating:
4.0

Customer did not leave a comment.

STEVEN V 
Rating:
5.0

Customer did not leave a comment.

Christina A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron L 
Rating:
5.0

Awesome experience, couldn't be happier with the ease of this transaction. Will use again!

Babe H 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

I loved the new trailer: better suspension, easier hook-up, and a ramp onstead of doors.

John M 
Rating:
5.0

None Noted. Keep up the good work!!!

Priscilla D 
Rating:
5.0

We used this location twice in the same week and both times were really good experiences. Both times we dealt with Sean when we were returning the vehicles and he was excellent.

mark d 
Rating:
5.0

Customer did not leave a comment.

Taylor G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Jennifer H  |  Overall Experience 
Rating:
5.0

This is a great location.

ALEX M 
Rating:
5.0

Customer did not leave a comment.

Toshia B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Price for a little high but I had it for a long time. I lost my daughter to vascular Ehlers Danlos Syndrome in 2021 at 34 years old and just couldn’t let go of some of her things. Thanks for keeping them safe and dry! God Bless!

Brenda K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth L 
Rating:
4.0

Prices are outrageous to rent a truck

Jacob L 
Rating:
4.0

The two fellows were really nice!

KRISTYLE K 
Rating:
5.0

Customer did not leave a comment.

Mia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamika T  |  First Impressions 
Rating:
5.0

I never used the unit but the process was easy thanks!

anthony b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita A 
Rating:
5.0

Nothing great customer service as well.

IFEDAYO F 
Rating:
5.0

Customer did not leave a comment.

Daniel K 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
4.0

Customer did not leave a comment.

Jarrod W 
Rating:
5.0

Speedy and friendly customer service!

Gabe B 
Rating:
5.0

Check out and return stager person very prompt and friendly. Great service

PETER M 
Rating:
5.0

Customer did not leave a comment.

Tom F 
Rating:
1.0

Android app doesn't not work

bhargava L 
Rating:
5.0

Customer did not leave a comment.

Melissa G 
Rating:
5.0

Customer did not leave a comment.

CLIFTON P 
Rating:
5.0

Customer did not leave a comment.

Tammie M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William V 
Rating:
5.0

It's my go to location in the Springfield area. Always professional, helpful, friendly, and efficient. Just keep doing what you do!

Stefan M 
Rating:
5.0

Excellent

James S 
Rating:
2.0

When I rented the storage through your app, there was nothing that indicated it was upstairs. I changed it to 4 units on the main floor. Found out one of the 4 was already rented, had to get that one changed. They were unable to refund the $269 I spent on the first unit on the 2nd floor that I was unable to use. I would not attempt to rent anything through your app again.

Cynthia Q  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam J 
Rating:
5.0

Customer did not leave a comment.

Dimana M 
Rating:
4.0

Customer did not leave a comment.

Jodi P 
Rating:
5.0

Also very friendly folks

Tim B 
Rating:
5.0

Everything went very smoothly, and the staff was super helpful and friendly

Colleen C 
Rating:
5.0

Customer did not leave a comment.

Raymond L 
Rating:
5.0

Customer did not leave a comment.

Tom F 
Rating:
5.0

The app was not working properly for pick up processing. The on-site desk personnel were extremely helpful. Cudos to them.

Neil T 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Using U-Haul made towing my vehicle to the shop very easy!

Mark S 
Rating:
4.0

Customer did not leave a comment.

Lawrence K 
Rating:
5.0

The original van that I was given was not adequate for a 2000-mile trip. I requested a change to a newer van with better tires and this change was granted. The newer van drove very well and we made the 2000-mile round trip easily. The pads and furniture dolly worked out great.

Susan R 
Rating:
5.0

Employees were very friendly and helpful

MATT P 
Rating:
5.0

Customer did not leave a comment.

Kameron W 
Rating:
5.0

Verify customer has all rented equipment in vehicle. Rented utility dolly which was not in vehicle. Called location to inform dolly was not in truck. Associate was very professional and apologetic. Rental charge was removed.

Dedrick M 
Rating:
4.0

Cargo van: 2 mechanical issues noted. Tire pressure sensors out of service. Check tire pressure- Satisfactory despite warning light and sensors indicating 0 pressure. Driving noted vibration & shimmy starting ~ 63 mph getting progressively worse with increasing speed (speed limit 70 mph). So was forced to limit speed to ~10 mph under limit. Pulled over by state police and had to explain why I was driving as such. 430 mile trip, >50% w/ hazard light on.

steven l 
Rating:
5.0

Customer did not leave a comment.

Mia M 
Rating:
1.0

I was charged for something I didn’t do. Plus the vehicle I rented had a weed smell in it.

CHERELL W 
Rating:
5.0

Customer did not leave a comment.

Gladys S 
Rating:
5.0

Customer did not leave a comment.

Miftah A 
Rating:
5.0

Customer did not leave a comment.

Quateka A 
Rating:
5.0

Customer did not leave a comment.

Gina W 
Rating:
5.0

This U-Haul is consistently awesome!! The employees go above and beyond to help me every single time I've needed services here, and I go in there a lot. I also recommend this location to everyone! I am always grateful and thankful for their excellence in customer service, professionalism, knowledge, and kindness.

heather c 
Rating:
5.0

I have had many experiences over the past 6 months to work with this team and they are always excellent. Very courteous and efficient. There seems to be some turnover in staff at this location and I notice that the new guys are generally not familiar with the process. But the senior guys always are there to help out, so all is good.

Douglas R 
Rating:
5.0

Staff was respectful, particularly gentleman with mustache/glasses. Hood work

Michael M  |  Overall Experience 
Rating:
4.0

U-Haul in general needs to make fuel usage estimation more readily available/visible at the wheel and fuel tank so customers do not get ripped off by overfilling a tank and not getting any reimbursement. This location itself is above average.

William S 
Rating:
5.0

Customer did not leave a comment.

Veronda W 
Rating:
3.0

The truck that I rented drove like hot garbage. I indicated that I wanted to return the truck to a different location, in Springfield, on the initial reservation, but when I picked up the truck I was told there would be a fee to do that, so I had to drive clear across town ($0.89/mile) to return the truck to the same location. I received a free month of storage unit rent via a promotion they are running, I opted to use the Stevenson drive location to rent a unit from. The units are run down with crap falling down from the ceiling, getting on all of my items, there was a lock on my reserved unit (they had to come take it off while I waited at the unit), and after they got the lock off I had to use a hammer to unlatch the unit because the latch was seized. Overall, I will not be using uhaul for storage needs after the free month, and I will only rent a truck from them if it is absolutely necessary. The bruns lane location has pleasant staff, but they may need more members on site to speed along the check in check out process. When I dropped the truck back off, I stood inside and waited for 10 minutes before I even saw an employee (I believe he was out checking in a different customers rental), the last thing I want to do after moving all day is stand around and wait to go home.

DANIEL V 
Rating:
5.0

Customer did not leave a comment.

angie k 
Rating:
3.0

Customer did not leave a comment.

AMANDA S 
Rating:
5.0

Customer did not leave a comment.

terry s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Wonderful staff Friendly, knowledgeable & efficient

Ed S  |  Overall Experience 
Rating:
2.0

The truck we reserved had a dead battery so we had to take the larger vehicle which was way too big and hard to manage. No real effort was made to find us a smaller truck. When we returned the truck to the location based on our reservation they told us they didn’t have room for the truck and we needed to take it somewhere else. We refused. Just bad service all together.

Kristen L 
Rating:
5.0

Customer did not leave a comment.

Wesley K 
Rating:
5.0

Customer did not leave a comment.

Valerie R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond p 
Rating:
5.0

The staff was outstanding, whether for truck rental or storage.

RICHARD D  |  Overall Experience 
Rating:
5.0

Fast friendly service

Robert B 
Rating:
5.0

The open-top trailer I rented was used by a previous renter to haul wood and was a complete mess. I should not have to clean up after a previous renter.

Douglas R 
Rating:
5.0

Customer did not leave a comment.

aundrea j  |  Overall Experience 
Rating:
5.0

The two gentlemen who were there to serve us were awesome!

Tina T  |  First Impressions 
Rating:
5.0

The dude with the crazy hair and crazy mustache is a valuable asset to the company.

Todd E 
Rating:
5.0

These fellows really went the extra mile for my hitch install.

Kristy D 
Rating:
5.0

Customer did not leave a comment.

Tomica S 
Rating:
1.0

Bulling a customer is not tolerated

Susan S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laverne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlon P  |  Overall Experience 
Rating:
5.0

Great business

Devin J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H  |  Overall Experience 
Rating:
4.0

The units themselves have no lighting which makes things difficult.

John J  |  Overall Experience 
Rating:
4.0

Everything was great, except the cost. WAY to expensive for long-term storage!

Chris Y  |  Overall Experience 
Rating:
5.0

Jayden was super friendly an nice

Warren B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W  |  Overall Experience 
Rating:
5.0

The manager, Trenton, was very helpful and informative. Our club's experience with U-Haul Self Storage has been very positive. This is much appreciated, as we're currently wrapping up an arrangement with a different self-storage company that has been less than ideal.

Springfield B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Falonna G  |  First Impressions 
Rating:
5.0

Boat storage with 24-hour access is great.

DOUGLAS D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toshia B  |  First Impressions 
Rating:
5.0

All staff was very helpful.

ROBIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melanie f  |  First Impressions 
Rating:
5.0

Gabriel was extremely helpful in explaining everything to me. The storage area was very clean. It was very helpful to have the cart available to move in my boxes. Thank you!

Ruth H  |  First Impressions 
Rating:
3.0

The storage room with two small

Howard W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tianna C  |  Overall Experience 
Rating:
4.0

The staff was very friendly and nice also very helpful! Thank You And You Are Greatly Appreciated!!

mignon b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marilyn e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim J  |  Overall Experience 
Rating:
5.0

Have no complaints whatsoever! Kudos to the staff.

Jared G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G  |  Overall Experience 
Rating:
5.0

Very helpful people it was my first time renting and they made it real easy. They had solutions to my all the moving problems. Highly recommended place and definitely gonna come back.

Jigar S  |  First Impressions 
Rating:
5.0

Staff was friendly and polite.

darren h  |  Overall Experience 
Rating:
5.0

Everyone in this store is WONDERFUL!!!! Extremely friendly, polite, helpful, professional, knowledgeable, and genuine!!!

heather c  |  Overall Experience 
Rating:
5.0

Great

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K  |  Overall Experience 
Rating:
5.0

Everything was nice and clean. I felt ok about leaving my things.

CHARLAR C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taykyra W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyle T  |  First Impressions 
Rating:
5.0

Very helpful when my door was stuck! Thanks!

Cristol T  |  Overall Experience 
Rating:
5.0

Very friendly staff, excellent

Ed S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS D  |  First Impressions 
Rating:
5.0

Very helpful staff I so glad

MAHAVIR Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy H  |  First Impressions 
Rating:
5.0

Great storage deal

Dominic R  |  First Impressions 
Rating:
5.0

The management was most accommodating and professional. And friendly! Good experience. If I need a storage unit or to rent a trailer/vehicle, I will certainly call Uhaul.

SHARON I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Makayla M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C  |  First Impressions 
Rating:
5.0

I received a free month when I rented a truck. I signed up online which was easy. Only issue I had was I could not see easily what building my unit was in. But it was clearly marked with phone number for manager. He answered right away and walked me through the process and let me know which building I was in. It was super easy. Unit and building was clean. Great experience

Lori K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERIC G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia W  |  First Impressions 
Rating:
5.0

Everything was excellent. Only wish the hours were made available for 24/7 access. That would've made it even better.

ilir I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamatha M  |  First Impressions 
Rating:
5.0

Bruns UHaul has a wonderful staff and very convenient location.

Jeanice M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerri w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosiia s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mia b  |  First Impressions 
Rating:
5.0

great staff there that was always friendly and helpful

Thomas I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S  |  Overall Experience 
Rating:
1.0

I rented several trucks in a 3 month period as well as 3 storage units. I just want customers to be aware that even when u put fuel back in truck u will still be charged for fuel. Even if u empty storage unit u will be charged for empty unit and get late charge. When u get a truck ensure u are being charged correctly. I experienced all 3 of these issues. Didn’t get charge back for fuel. Had to let them know they overcharged me to get that money back. Had to leave work and drive to location because they never answer phone to get 200+ dollar charge removed for empty storage unit. Hate to think uhaul is shady but after all the money I spent at this location I can’t believe they tried to beat me on 3 separate occasions. Note to consumers. Take pictures of truck fuel and empty storage unit. These people are horrible for stealing from people especially the way the economy is. I work hard for my money and really don’t appreciate a company trying to steal it from me. Had I not had the 1st incident with empty storage locker I wouldn’t have caught the fuel charge or the overcharge. Customers beware. They won’t correct it and act like u did something wrong. Consumers please protect yourselves and your money

Courtni S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael p  |  Overall Experience 
Rating:
5.0

I wish you would put signs out explaining the part 1 and part 2 process

Kerie E  |  First Impressions 
Rating:
5.0

The gentleman you had work Friday 11/25 in the AM was awesome. Could not have asked for a nicer experience.

Kristen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericshondra B  |  Overall Experience 
Rating:
5.0

Trento did a great job setting us up.

Brian F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rosiia s  |  First Impressions 
Rating:
4.0

There was some gravel and debris in the boat storage. It was hard to get the lights to come on and stay on in the dark.

Douglas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

The V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherika H  |  First Impressions 
Rating:
5.0

Great employees that made it a quick and easy visit!

Gavin W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene K  |  Overall Experience 
Rating:
5.0

Very easy access and accommodating

DENISE H  |  First Impressions 
Rating:
4.0

There was and still is an issue with our access code stating it is an invalid code.

Sara L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nina H  |  Overall Experience 
Rating:
5.0

Very satisfied overall. In the winter the required disc locks can freeze up inside due to rain getting inside. The desk staff needs to know how to help and have anti freeze/ methods available. I have a remaining unit. I appreciate the loyalty discounts for paying 12 months at a time. Thank you

Joe M  |  Overall Experience 
Rating:
2.0

Picked up U-Haul st.louis on lusher,,there whole2hrs I had to wait,,,they refused to give me my reservation mgr had to come terrible experience I ever had with u haul company..and I use all the time

Versula W  |  First Impressions 
Rating:
5.0

My family lost everything in a house fire in March. One call u-haul and we had a place. I would definitely recommend u-haul as a great place to store anything.

Cindy M  |  Overall Experience 
Rating:
5.0

Great staff and instructions

Marie B  |  First Impressions