Customer Reviews for U-Haul Moving & Storage at Bronx Park

6823 comentarios

2800 White Plains Rd   Bronx, NY 10467
(N Of Allerton Ave)

(718) 515-6262

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 515-6262

2800 White Plains Rd
Bronx, NY 10467
(N Of Allerton Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Could be possible to update the return key box giving a receipt of proof on the date and time we the costumers returned the vehicles and equipments. In order we can go home in peace of mind that everything is archived by camera and computers.

GERARDO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

HUSAYN W. 
Clasificación:
5.0

Very good

WALDY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEVOY R. 
Clasificación:
5.0

Very easy and everything good I like .

MARIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANG A. 
Clasificación:
4.0

I think that your business is very good as it is!

JOSEA P. 
Clasificación:
5.0

Better discount for people who use your service more consistently

ANTONIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEDIDYAHSINAI H. 
Clasificación:
3.0

The truck was horrible. It makes all the noises you can imagine. But the AC was perfect

CHRISTOPHERNICKC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN D. 
Clasificación:
1.0

Staff are horrendous.

KIARASHAILAH F. 
Clasificación:
5.0

Excelente y muy como son los vehículos

ELIGIO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAJUDINOSMAN H. 
Clasificación:
5.0

They're was very nice

ICELSA F. 
Clasificación:
5.0

I came back with a stain on the mat of the truck due to a food spill. The attendant make me feel uncomfortable bringing the truck back uncleaned, I felt If I had damaged the truck where it was unrepairable. The attendants should be trained to be more customer friendly.

REGINALDL H. 
Clasificación:
4.0

Let us know asap if the equipment we reserved is no longer available do we have options of what supplies we can substitute.

SUZANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANEB B. 
Clasificación:
5.0

Excellent service and nice Employees

BRIJP S. 
Clasificación:
2.0

The manager on-site was very rude, lack professionalism and needs customer service training. I won't chapter and versus on what occurred, but I asked her a basic question about what she was asking me to sign off and simply just responded “what's on the screen”. Again, I will not go into more details, but not the type of experience a customer spending over $3000 wants to have.

Wilfred A. 
Clasificación:
4.0

I forgot to register at the begin that the truck was smelling cigarettes

JONATHANANDRES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY R. 
Clasificación:
1.0

There was human shit next to the truck I picked up. The area is filled with homeless people. Not safe at all. I'll still use uhaul but definitely not this location.

Stephen M. 
Clasificación:
1.0

To tell you the truth every time I use your equipment and your trucks is always seems like there's always a head and feet somewhere the first time use U-Haul for my company I asked for a 10-foot truck you gave me a van and every time I'm using your trucks it's like this over something different that's going on I'm always getting charged for something extra which I don't understand what's going on so therefore I don't think I'll be using U-Haul ever again I'll be fine a different company to use so why the truck thank you very much I am fed up with your shit for real respectfully David Maldonado

DAVID M. 
Clasificación:
5.0

You guys are great! From the employees at the desks, during pick up & drop off - to the employee who checks and distributes your rented vehicle to you.

ROBERT S. 
Clasificación:
5.0

Have more service representatives available.

STEPHEN B. 
Clasificación:
4.0

Be the best....

PEDROJUAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeanine O. 
Clasificación:
5.0

Nice

HABEEBLAA ADETOK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonya B.  |  First Impressions 
Clasificación:
2.0

I started service at one location. As I'm waiting for the representative to start a new reservations (due to not having an available vehicle) he was on his phone texting. I am 9 months pregnant and had no consideration for that. I had to travel way out of my way to another location. Hidden fees I was not informed of. Poor service.

AYESHAA B. 
Clasificación:
5.0

Thank you and God bless. Everything was so easy with this rental and the people in this location are very helpful and hard working.

BERNARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LODOVIK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIAP B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SARAH ALICIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyelle J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Johnathan E. 
Clasificación:
5.0

Little expense but it's ok

Renis A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marilyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

Nada

ANDREAS F. 
Clasificación:
3.0

5 Stars to the guys outside but the office workers need to improve on customer service. They are too caught up on their conversation and pay very little or no attention to customers

Carlos G. 
Clasificación:
5.0

The lady at the counter was super nice and friendly. She explained everything and did not rush or ignored our questions.

CANDIDO V. 
Clasificación:
3.0

Friendly costumer service

Machlie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIEC S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKEL N. 
Clasificación:
4.0

No improvement in need of right now. Thank you. ⭐⭐⭐⭐⭐

MICHAELE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
1.0

Fire everybody and hire, train new staff. There is no customer service at all in that location, nobody cares about anything.

Francisco C. 
Clasificación:
5.0

There was only 1 staff memeber working at the time of pick up. There was a line of customers and it took me over an 1 hour from the time I arrived to the time I departed with my equipment. But I must say, that 1 staff member was not stressed. She actually provided great customer service and was calm and collective. But the wait time is unacceptable.

ALEXANDER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OSAMAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETHY P. 
Clasificación:
4.0

card swipe on door not working. staff was helpful though.

Caroline K. 
Clasificación:
5.0

I like the return after hour policy where you go to return the truck with your phone however you guys sure consider hiring a overnight person or an evening person to do the return. It's an opportunity to give someone a job. Other then that my experience at this location has been fine.

DENISE R. 
Clasificación:
5.0

Upgrade the ten footer

CURTIS F. 
Clasificación:
5.0

Great and professional service!

Dan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A P. 
Clasificación:
5.0

Don't charge me or other customers a check out extra charge just because the uhaul/share feature is not allowing the customer to add a photo after the Customer has returned a trailer at 10:28pm E.S.T., taken the pic of the trailers rear open portion of the actual trailer and when one has to either acknowledge the "X" or "Check Mark" so that the pic that was taken could be uploaded to the uhaul/share app and the app does not want to upload the pic and therefore cannot "continue" to the next phase to successfully check out. As a result I was overcharged an additional approx $20.00 after an employee had went to process or check in the trailer themselves into their system and the the system wrongfully Bills me an overcharge fee the next morning at approx after 7:00am. Finally, I had to wait 53 minutes for the operator to become free and assist me to help me correct this overcharge.

FELIXA P. 
Clasificación:
5.0

Truck was old but very well maintained. Check in was fast and easy.

YVANO A. 
Clasificación:
5.0

Best uhaul place I've ever been too.

MIGUELANGEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRETONA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODANEKEVAUGHN M. 
Clasificación:
1.0

The smell like cigarettes

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lalmanram H. 
Clasificación:
5.0

Gracias

YUNIOR D. 
Clasificación:
1.0

This is a wrong person, and a email address.

CHRISTOPHER JOSH B. 
Clasificación:
4.0

Staff slow down

THEODROSASSAYE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTORIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSELUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDYD R. 
Clasificación:
1.0

Poor customer service due to lack of staffing

JOSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDY OCTAVIO R. 
Clasificación:
5.0

Making sure all trucks are suitable to drive the van I rented after 35mile the stirring wheel and the car tires starts to shake

Joshua D. 
Clasificación:
5.0

Everything was just right professionalism I appreciate it that's the reason why I use that location every day

ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
3.0

It ain't like b4 now you have buy wire to connect trailer lights when you rent the trailer and now they want you to bring it back the same day when it was for 24 hrs

LOUIS H. 
Clasificación:
2.0

Customer service was not what I expect from my past experiences with U-Haul. Maybe because this is such a large location they have lost the personal touch of smaller locations. The equipment was clean and in working order but they didnt have the accessories i had reserved and made no attempt to solve the issue with me.

Colin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTE H. 
Clasificación:
1.0

I register for a Tampa box truck and they gave me whatever they wanted to give me advanced but you put a strain on me because I had to do the trip three times

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESTER GEORGE C. 
Clasificación:
5.0

Thx u

Mariam B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A. 
Clasificación:
5.0

Everything was very organized , customer service was very good. Gracias

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINAA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOWELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE LILIA R. 
Clasificación:
2.0

Poor customer service at 8: 45am. All 3 women at couner including the manager need retraining

STEVENW N. 
Clasificación:
5.0

Staffperson was very helpful. I think her name was Julie Butler?

Caroline K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE ANDRENE R.  |  Overall Experience 
Clasificación:
5.0

Estubo muy bien no tengo ninguna queja al respecto.

fernando c.  |  First Impressions 
Clasificación:
4.0

The customer should have parking space for longer time

Solange B.  |  Overall Experience 
Clasificación:
4.0

Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.

MIRIAM S.  |  Overall Experience 
Clasificación:
4.0

They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org

KARL ANTONIO B.  |  Overall Experience 
Clasificación:
1.0

I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o'clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I've noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I'm a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse

JOSE MARTIN P.  |  First Impressions 
Clasificación:
3.0

My experience was great, and the Manager Ms. Lawrence was so helpful and understanding

DUMISILE K.  |  Overall Experience 
Clasificación:
3.0

The only negative is the line in the store gets extremely Long and there's usually only one or two people working. Y'all need to expand. Business seems to Be booming for you.

Tiffani B.  |  Overall Experience 
Clasificación:
2.0

My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.

Zakiyyah A.  |  Overall Experience 
Clasificación:
5.0

No comment.

CYNTHIA I C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rooambert B.  |  First Impressions 
Clasificación:
5.0

It Was Good...

VINCENT V.  |  Overall Experience 
Clasificación:
5.0

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Alfonso E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nefize B.  |  Overall Experience 
Clasificación:
4.0

The service was good , but the manager wasn’t she was rude.

Diana A.  |  First Impressions 
Clasificación:
3.0

Staff needs some training on Uhaul processes.

CHARLES A.  |  First Impressions 
Clasificación:
5.0

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

DAMARIS V.  |  First Impressions 
Clasificación:
5.0

The young lady handled everything very professionally.

Bessie F.  |  First Impressions 
Clasificación:
5.0

The staff were great.

SHUSHAUNNA B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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