Customer Reviews for U-Haul Moving & Storage at Bronx Park

7,683 comentarios

2800 White Plains Rd   Bronx, NY 10467
(N Of Allerton Ave)

(718) 515-6262

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(718) 515-6262

2800 White Plains Rd
Bronx, NY 10467
(N Of Allerton Ave)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Hire workers that actually want to do their job and do it properly. Make customers feel welcomed and not feel like we're a problem as soon as we come in because certain people don't want to work.

Cierra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKEL G. 
Clasificación:
1.0

U-Haul Just Lost a Longtime Customer for 40+ Years Because of One Experience I have been a U-Haul customer for more than 40 years. Multiple times each year, U-Haul was always my first choice whenever I needed to move items too large for my personal vehicles. Hertze or Penske have only been used by me when U-Haul had no convenient vehicles available at that time. Never once have I ever had a negative experience using U-Haul until yesterday, November 30, 2022. The way I was treated, the way I was made to feel, will immediately resurface whenever I see a U-Haul truck in the future. This one event was so negative and severe to me that the U-Haul brand for me has changed negatively. For this reason, November 30, 2022 is the last day I ever rent a vehicle from U-Haul whenever I rent a vehicle. I rented a cargo van (BE3067N) at the Bronx Park, 2800 White Plains Road, Bronx, New York location. The side cargo door visibly showed that it had been previously damaged. I didn't notice the outside latch does not open the door, until I had the truck packed too much to open from the inside. I made multiple trips and the malfunctioning door caused many problems with my move. One doesn't appreciate an outside door handle until she/he needs it but doesn't have it. When I returned the vehicle, I informed the attendant who received the truck from me after he asked “How was everything?” He told me if I wanted to notify management of how I was inconvenienced, I could go inside the office and do so. When I notified the agent at the front desk, she told her manager/supervisor seen in the photo to the right. (this portal is not letting me post the photo) The manager asked the subordinate: “Did he call Roadside assistance?” I answered “No. I was in the middle of a move and had a packed van that couldn't receive maintenance at that time...” As I was about to finish my response by indicating..that I couldn't call wait for Roadside Assistance to come fix something the company hadn't previously fixed…, the manager abruptly began verbally scolding me for not performing my contractual obligation to call Roadside Assistance if I experienced any trouble. I explained that I have been a loyal U-Haul customer for 40 years, and now, I was just hoping for some empathy and maybe someone just saying: “Wow! I fully understand what you went through, and I am so sorry that happened to you. Next time you come in, ask for me and I'll make sure we give you that great service you received for the past 40+ years.” None of this ever transpired. One thing I didn't want was any type of discount, refund or reimbursement. The trip cost $149.75 and that is a very fair and reasonable price for what I received. I prefer to pay even twice or three times more than this amount from now on in order to receive greater customer service. After about 20 seconds of scolding, and me verbally pushing back, it became clear that I was not going to accept the You, the customer, should've called roadside assistance ….that's on you! narrative, the agent then just dismissed me, when on to serve another customer, while smiling an insulting smile, shaking her head in a way that clearly let me know that she didn't care about my experience, and that she wanted me to know it. I never got rude, hostile, disrespectful or non-professional with her, but I was assertive. I emphasized that I would have been happy with nothing more than an, I'm sorry, and I vocalized my dismay to instead hearing only thing …What I should've done that the company failed to do. She wouldn't acknowledge that it was her location whose system (1) failed in letting a defective van get rented, and (2) failed to notify the renter. Instead, she placed the onus on me. Seconds later, how I was treated became the new story to me, strongly overshadowing the broken door inconvenience. The 2nd employee in an innocent but seemingly patronizing manner said to me: “Well, I'm sorry.” I asked her what specifically is she sorry for, and before I could finish asking: “Are you sorry for my van door experience, or for how this U-Haul agent has just treated me?” … the manager laughing in a very insulting tone said: “Girl …..he don't even know what you sorry about Hehehe.” The level of comfort this manager displayed in how she treated me was so easy that I knew I was not the first U-Haul customer who was subjected to that type of disdain, disregard, and dismissal from her. The way this interaction played out on the customer service floor seems apparent that this conduct by this manager and in this company, is not a one-off. I believe U-Haul has changed with respect to its service culture. Maybe U-Haul's current leadership is aware of such behavior but are ill-equipped to eliminate it. Or maybe a newer brand of customer service norms in how customers can be treated have become pervasive and tolerated. Either way, for me this manager's conduct is the new U-Haul brand. I will find a more expensive competitor who values displaying the type of customer service empathy, respect and appreciation that 40+ years of loyalty should buy. I wish that someone at U-Haul could view and watch an audio-visual recording of the incident if such exist. Micah Crump Contract No.: 28709954 Wednesday 11/30/2022 5:13 PM 443-570-6946 mcrump1@gmail.com

Micah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
1.0

Horrible customer service. Called multiple times was put on hold on all of the calls and waited for so long and no response. If they could have picked up and answered my phone call to answer the question it would have saved my hundreds of dollars and time. I AM EXTREMELY DISAPPOINTED AND ASK FOR A REFUND!!!!

Fabio G. 
Clasificación:
5.0

Everything was great, customer service awesome

Sheryl C. 
Clasificación:
5.0

The workers was very nice

Cliffton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline H. 
Clasificación:
4.0

Have a note in Caps locked Bold RED letters on your website that when creating a reservation to create an account. Also DO NOT make it mandatory to create an account. not everyone wants to give you their info.

Richard L. 
Clasificación:
3.0

easy and accessible parking

ISAACLARBI A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dante G. 
Clasificación:
3.0

I was quoted $27. But they added an addl $5 w/no explanation. =(

LARRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoelvis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FOLASHADE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto M. 
Clasificación:
5.0

Thanks for the service

Milton J. 
Clasificación:
5.0

Need more attentive personnel. I had to beg for attention to get my trailer hooked up

adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Galo B. 
Clasificación:
1.0

they made me get the wrong equipment which resulted in my car being damaged

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ambar C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ali N. 
Clasificación:
3.0

Location needs more cashiers.

Gladys M. 
Clasificación:
2.0

Longer wait line. Staff that attended to me on return of the truck was too up tight. He no sense of humor and any publish service altitude. He was rude to fellow employee too. Need to be on back office. No knows his job am sure.

Chidiebere O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO G. 
Clasificación:
5.0

Nothing service was outstanding

DARRELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

Excellent service

MIR J. 
Clasificación:
5.0

Customer service was great

Otis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alton S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ferdinand L. 
Clasificación:
3.0

I didn't get 2 of the items I pre-ordered, also no gas was in the vehicle up on receiving, but for the rest of the agreement was on point,

Augustus L. 
Clasificación:
4.0

The truck needs its engine maintenance and the gas gage isn't accurate, but I always come to this location for a Uhual, it is the best!

Kristina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne W. 
Clasificación:
1.0

Outside of the facility were about 5 guys asking if we needed help moving. A couple of them were smoking marijuana. 1st truck I received, engine light turned on as soon as I left the lot. Brought it back and was told that another truck will be giving to me. I did not feel safe at all while going to this facility. Those characters outside asking for work did not look pleasant at all. I will not be using this facility again.

Tito C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magdy R. 
Clasificación:
2.0

I waited two hours in the morning to pickup a van, the line was long, only one person was serving and worked very slowly. For this I am giving you only two stars. In the afternoon the procedure was perfect.

Ndok P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELA W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cadien C. 
Clasificación:
1.0

The staff was. No help at this place at would not recommend to anybody poor customer service

Aracelis M. 
Clasificación:
5.0

I did not read the confirmation email until I got to the Uhaul & could not pickup my truck until I set up a user & pw. The confirmation message should be clearer ; i.e. you are not ready to pick up your Uhaul until you set up on app!! “ it said something like “optional” but it's not optional. Thankfully the Bronx Uhaul had the nicest, kindest women named Tanickqua running the service counter. She had the patience of a saint! She spoke kindly & was so helpful - moving is stressful but she made it less so with her smile & kindness.

John M. 
Clasificación:
5.0

I received special help from one of the workers to help me register and sign up for an account with U-Haul through my cell. I am a senior citizen who needed much assistance in using my new cell phone (older model) in the beginning and when I returned the truck. I told her thank you so much for helping me. She is a true asset to your company and a genuine with a lovely personality. God bless her and more like her. Thank you, U-Haul.

Frederick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa D. 
Clasificación:
1.0

Customer service once you go to the counter soured my experience. I wished I was part of U-Haul corporate. I would have loved to fire the 2 women at the desk. Spanish woman was engrossed in video on the phone instead of helping me and a black woman with twist in her hair kept popping gum and very disrespectful talking to me. I set her straight and said she's needs to get off her ass and talk to the customer most people are not repeat customer because of the type of customer service lacking.

John O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASSMAMBAYE T. 
Clasificación:
1.0

Very very rude service

Samuel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Keep up the good work. The counter girl, Miss Feliciano was on point with everything she needed to do to help me to get my vehicle rented and also the assistant outside got me out quickly so I could continue on getting everything done Everyone is on point.

Ruben Q. 
Clasificación:
5.0

They are very professional they deal with my company very well and it took the time to listen to me and the help us all make other suggestions that can help me and my company and I will recommend that location to most of my friends who have business and needed a rental

ROGER S. 
Clasificación:
5.0

Do.the.same.you .guy.are.the.best

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Halil D. 
Clasificación:
1.0

Morton is a very nasty individual who thinks he is your master. He has no business working with the public. The owner must be a damn fool to keep this bastard employed. He refuses to attach the trailer ball to your vehicle and gives you a nasty piece of his mind when you object! If this is a policy as he pontificates, why is the customer not well informed prior to renting? This business suffers with an absentee owner who provides no method of contact! I demand that this sorry excuse of a human being BE FIRED! As an additional outrage the workers expect to be tipped!

STEVEN LEE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mery C. 
Clasificación:
1.0

Take to long to get the truck, no customer service at all, when returning truck they tried to charge me for gas stating that was marked full when I pick it up, thank I took a picture of the board showing the gas, but they naked on a paper that was full.

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eion R. 
Clasificación:
2.0

First, the outside yard attendant was of no help when I arrived to pick up the van. This was my first time picking up in the yard instead of going inside to the counter. I was following the app but wasn't having much luck with it. I asked him to assist me. He was not cooperative in helping me to retrieve the truck. He didn't know what to do so he told me to go inside to the counter. When I went inside, I asked the assistant can she help me. She was very dry when I asked her how to check in properly because the app was giving me problems to check in. She told me, why did you try to check in instead of coming inside first. That's what the app instructed me to do the o check in the yard. She passed me off with some info and told me to go around the back and put in the code on the app, DUCK. She didn't explain where or what to do. After finally figuring out where the lock was, I tried six times to put in the code with no luck. I went in to ask the manager for help also. She also acted as if it was a bother for her to assist me. I called U-Haul customer service and they also heard how rude and unprofessional she was with me. It is on a recorded line. I explained we had tried to put in the code, DUCK, and it did not work. She did something to the lock and it finally opened. She mumbled some words to me as if I didn't know how to spell duck. Again, this was on the recorded customer service line as they were listening. The lock was stiff with dust and dirt which makes it hard to turn the little knobs. My whole experience with this U-Haul crew was very disturbing. I have always used this site for years and never had a bad experience like this before. Returning the van with the same rude attendant was troubling also. He told me not to check in as the app instructed me to do so. He argued with me about not doing what the app instructed me to do. All three U-Haul employees needs to be retrained on professionalism and courtesy to their customers.

Carla P. 
Clasificación:
3.0

I had so much issues jst to get the vehicle that I reserved

Destiny F. 
Clasificación:
3.0

I dropped off after hours so I can not evaluate.

John S. 
Clasificación:
5.0

.

Rafael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damani D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zuba B. 
Clasificación:
3.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Have a faster check out. It took time to process the requirements and there was only one worker at the desk.

Bakary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKALYNN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JA C. 
Clasificación:
1.0

You need to have better customer service with empathetic employees. The employees were rude and crude.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P. 
Clasificación:
5.0

eliminate the necessity of using you telephone to complete the transaction

Marilyn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ciaseem A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NDUE H. 
Clasificación:
5.0

Don't change a thing¡!!

ROBERT P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shohidul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUYMARTIAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn M. 
Clasificación:
1.0

El cliente no dejó un comentario.

marc D. 
Clasificación:
1.0

I have rented uhaul many times as I use the vans for my business. This time my experience was horrible and stressful. When I reserverd the van via website, I specifically checked that I would like to check-in via counter and not mobile. The women at the counter did not even attempt to be helpful and said I have no choice but to do it via my phone. I attempted numerous times and it kept making me take pictures of my id. After my 30th attempt it finally gave me a van. I searched the whole parking lot by myself looking for it only to have to get reassigned another van. After looking for this van I was told I did not fill everything out and had to start the process over. I was furious at this point since my checkin is usually 5-10minutes and now I am here for 25 minutes and still don't have a van. I went back to the woman at the counter and only then did they check me in themselves. I was late to my deliveries and the experience left such a bad taste with me that I will not be using uhaul anytime soon.

YELENA R. 
Clasificación:
5.0

Continue doing good work.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgardo D. 
Clasificación:
5.0

More people in the counter to move a little more

benigno M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
3.0

Unfortunately, I have to say "NO" due to the people hanging all around in front of this location and when you first try to walk inside, there are more people hanging around inside.

Ronald G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Souleymane P. 
Clasificación:
5.0

Excelente

Joaquin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdulsalam H. 
Clasificación:
5.0

Less traffic at the door

GARFIELD G. 
Clasificación:
5.0

Customer service was knowable and friendly

Michael H. 
Clasificación:
1.0

When you book online they make you complete a entire precheck in as well as payment method. Only to go in and have to do the exact same thing you did prior to booking. If I'm doing something in advance it's to save time. It took me a whole hour and a half to get the truck. The lady also had a nasty attitude when I was only explaining everything she was telling me to do I already did when making the reservation.

Dereck N. 
Clasificación:
5.0

Muy satisfecha con el servicio mil gracias 😊

Altagracia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Irene N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila P.  |  Overall Experience 
Clasificación:
5.0

The storage was safe and secured at all times. The staff were helpful at all times.

Arnold F.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and knowledgeable

Silvio C.  |  Online Move In 
Clasificación:
1.0

I would be filing a complaint due to the matter a lot of my belongings was damaged.

AWILDA S.  |  Overall Experience 
Clasificación:
5.0

Muy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.

Daniel F.  |  Overall Experience 
Clasificación:
5.0

I wish they give two months free cause it's hard to get the money like I have to borrow to get the money

Alice P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLY D.  |  Overall Experience 
Clasificación:
2.0

Understaffed, crowded, and storage locks need to be fixed.

Jelisa C.  |  First Impressions 
Clasificación:
2.0

I don't like the idea that people, who don't have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it's ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don't like it at all, that's why I came frequently to the facility to see what's really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.

henni c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMALEETHA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunakay L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elory M.  |  Overall Experience 
Clasificación:
5.0

One of my biggest compliment to UHaul, was; I didn't have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don't impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.

Aldith M.  |  Overall Experience 
Clasificación:
5.0

Thx u god bless ur business amine

Mariam B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXSAND L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dionne L.  |  First Impressions 
Clasificación:
5.0

Gracias fue un placer haber usado sus servicios.

Rita R.  |  Overall Experience 
Clasificación:
5.0

It was great the staff was always ready and willing to help If I ever need a storage again I would go back

Giselle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Glennis H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonya B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS S.  |  First Impressions 
Clasificación:
5.0

Thx u

Mariam B.  |  First Impressions 
Clasificación:
5.0

Staffperson was very helpful. I think her name was Julie Butler?

Caroline K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE ANDRENE R.  |  Overall Experience 
Clasificación:
5.0

Estubo muy bien no tengo ninguna queja al respecto.

fernando c.  |  First Impressions 
Clasificación:
4.0

The customer should have parking space for longer time

Solange B.  |  Overall Experience 
Clasificación:
4.0

Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.

MIRIAM S.  |  Overall Experience 
Clasificación:
4.0

They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org

KARL ANTONIO B.  |  Overall Experience 
Clasificación:
1.0

I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o'clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I've noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I'm a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse

JOSE MARTIN P.  |  First Impressions 
Clasificación:
3.0

My experience was great, and the Manager Ms. Lawrence was so helpful and understanding

DUMISILE K.  |  Overall Experience 
Clasificación:
3.0

The only negative is the line in the store gets extremely Long and there's usually only one or two people working. Y'all need to expand. Business seems to Be booming for you.

Tiffani B.  |  Overall Experience 
Clasificación:
2.0

My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.

Zakiyyah A.  |  Overall Experience 
Clasificación:
5.0

No comment.

CYNTHIA I C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rooambert B.  |  First Impressions 
Clasificación:
5.0

It Was Good...

VINCENT V.  |  Overall Experience 
Clasificación:
5.0

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Alfonso E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nefize B.  |  Overall Experience 
Clasificación:
4.0

The service was good , but the manager wasn’t she was rude.

Diana A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VARAHN C.  |  Overall Experience 
Clasificación:
5.0

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

Khyl S.  |  Overall Experience 
Clasificación:
3.0

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

JUNITA S.  |  First Impressions 
Clasificación:
5.0

The facility is spotless, safe and secure.

Linda E.  |  Overall Experience 
Clasificación:
5.0

Good service

Mark H C.  |  First Impressions 
Clasificación:
2.0

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

DARRYL W.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure doing briskness at this location .

Ericka B.  |  Overall Experience 
Clasificación:
3.0

Staff needs some training on Uhaul processes.

CHARLES A.  |  First Impressions 
Clasificación:
2.0

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Carla H.  |  First Impressions 
Clasificación:
5.0

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

Maria V.  |  Overall Experience 
Clasificación:
5.0

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

DAMARIS V.  |  First Impressions 
Clasificación:
1.0

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

RAFAEL T.  |  First Impressions 
Clasificación:
5.0

The salespersons both here and in South Carolina were exceptionally kind.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. U-Haul knows how to take care of all my moving needs!

Alexis A.  |  Overall Experience 
Clasificación:
5.0

The manager and staff where well trained and very nice.

KEVIN C.  |  Overall Experience 
Clasificación:
1.0

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

lisa j.  |  Overall Experience 
Clasificación:
5.0

The young lady handled everything very professionally.

Bessie F.  |  First Impressions 
Clasificación:
3.0

A little pricey

NELSON C.  |  Overall Experience 
Clasificación:
5.0

The staff were great.

SHUSHAUNNA B.  |  First Impressions 
Clasificación:
5.0

The staff were all helpful

KINGSLEY A.  |  Overall Experience 
Clasificación:
5.0

Great customer services and the ladies are very pleasant and beautiful

Alexis A.  |  First Impressions 
Clasificación:
2.0

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Efrain R.  |  Overall Experience 
Clasificación:
1.0

Worst staff and location ever

Josedna R.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

KINGSLEY A.  |  First Impressions 
Clasificación:
5.0

The manager and her staff's is always welcoming and understanding.

Lucien R.  |  Overall Experience 
Clasificación:
4.0

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that's the best thing. Gracias

Veronica S.  |  Overall Experience 
Clasificación:
5.0

Good service

ALLAN F.  |  First Impressions 
Clasificación:
5.0

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Ericka B. | Reservación
Clasificación:
5.0

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

NELSON F.  |  Overall Experience 
Clasificación:
2.0

N

DANNY R.  |  Overall Experience 
Clasificación:
4.0

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

Marcia J.  |  Overall Experience 
Clasificación:
5.0

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

KEVIN E. S.  |  Overall Experience 
Clasificación:
5.0

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Dusan G.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service !! Keep it up that attracts customers

Luz R.  |  Overall Experience 
Clasificación:
3.0

it was a good expieriance staff people wAs very helpful

Dilone A.  |  Overall Experience 
Clasificación:
3.0

Na

Atelano P.  |  Overall Experience 
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