Customer did not leave a comment.Madelin C.
Customer Reviews for U-Haul Moving & Storage at Bronx Park
Bronx, NY 10467
(N Of Allerton Ave)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Darnell P. | Overall Experience
They are very rudeMANSOORAHMED NAG A.
Everything is goodCelestina M.
Customer did not leave a comment.LOUIS S. | First Impressions
Customer did not leave a comment.MARYROSETTA W.
The front desk were extremely rude and told me to do everything myself and just said she was too busy and pointed me outside. As for the outside workers they were nowhere to be found for 10 mins and the only one that helped me was an employee that wasn't even working. â€œOn shiftâ€Christopher T.
Customer did not leave a comment.SILFRIDO P.
Customer did not leave a comment.EBEREB U.
Windshield was dirty and no wiper fluid in vehicle. Gas amount was an issue the gauge display was different from the one that appears on bill.ERICKEITH C.
Customer did not leave a comment.Jawara W.
Customer did not leave a comment.Alexis B.
Great customer service and very helpful and friendly as well and explain everything to me about they service as well.. Thank you, CarmenCarmen F.
Customer did not leave a comment.Terrain H.
Customer did not leave a comment.Milicent A.
My experience with U-Haul and this location was simply beautiful. I was greatly surprized at the ease that it was to obtain a vehicle without a reservation. Great staffing also, they help me getting unto the site via my cell phone. I am very satisfied , will be back.LAWRENCES B.
Customer did not leave a comment.Mildred S.
Customer did not leave a comment.Skyler G.
Customer did not leave a comment.Bryan B.
Truck was filthy and they sneak charge you I said 24 hours to have the truck they change it to a few hours to charge me a after hour fee horrible company and scammersASHLEY G.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Yogewattie K.
Outstanding serviceAKLEMAJOEDELLA G.
Great GreatRalph A. | Online Move In
Perfect. Everything was great. The best experience with Uhaul.Yunqing Z.
Customer did not leave a comment.JASONMATHEW P.
The truck I was given was very old and very dirty but the customer service was really good.CHRISTIAN A.
Better attitude from staff as well as poorly maintained vehiclesARIMAIEL H.
The service was great on the staff was wonderful Thumbs up👍RUDOLPH M.
Someone recommend this location to me, everything was professionally done. it was gerat. Thank you guys.WILMOT D.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.DARRYL J.
Customer did not leave a comment.Jose Jr M.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Servando C.
Customer did not leave a comment.HARVEY W.
Well I have a great service from there so I'm fully satisfied only that they were supposed to refund me some money which I was charged and the time has gone and I still haven't received my money to my debit cardKeven R.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Ismael M.
My battery died in the uhual van so I wish I would have gotten my refundAaron A.
Customer did not leave a comment.Lewis D.
Customer did not leave a comment.Claudio R.
Excelent service,Faudys G.
Customer did not leave a comment.Domenico A.
You are second to noneWalt G.
Good workManuel R.
Customer did not leave a comment.SABINO P.
Make a reservation before showing up.GARNETT W B.
Customer did not leave a comment.CLIFTON H M.
Customer did not leave a comment.Baldomero A.
Customer did not leave a comment.KENNETH J.
The person who delt with me had no manners. She needs to work in the back and not with customers. ,attitude stink , she should . ShabbyONEILN W.
Great experience and very clean well managed company . Thanks Uhaul till next timeBANNA G. | Overall Experience
Customer did not leave a comment.JERRY P.
Customer did not leave a comment.Geovany R.
The worker's are very rude. If they don't like their jobs then they shouldn't be working there.Ashly W.
Good customer service. I love you guyJENNY C.
Customer did not leave a comment.MELVIN M.
Customer did not leave a comment.KAREM M.
Customer did not leave a comment.Ramon D.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.JULIOCESAR S.
Customer did not leave a comment.WILBERTO R.
The staff is not professional. Need to work on their communication, and customer handling skills. The truck needed some Mecanic work (shocks not good). Great locationLEONCEWO N WOUNE S.
Customer did not leave a comment.Alberto M.
Customer did not leave a comment.corey J.
Customer did not leave a comment.Elba C.
Customer did not leave a comment.Cindy P.
Everything was so smooth. Excellent service. A little help for the ones who are not able to do the order on the phoneKEDARSINGH L.
Customer did not leave a comment.Devon E.
Customer did not leave a comment.Jazmine L.
Customer did not leave a comment.Carlos O.
Customer did not leave a comment.Shohidul B.
Customer did not leave a comment.Akeem N.
Some persons who work at the desk should not to be there. Just do not wanto to help. Making waste of my time for their unprofessional serviceIsmael M.
Customer did not leave a comment.John T.
Very nice experience, will definitely use UHaul again 👍Delroy L.
attendants behind desk were discourteous and mostly not helpful when i couldnt access the uhaul website to login to check out a vehicle. the website is also a disaster and the procedure to check out is absurd. you should also have a non cellphone option to check out a vehicle.michael E.
Customer did not leave a comment.KEENAN R.
I think you are doing it just right!Francisco C.
So far so goodJOSEPH K.
staff was very rude and not helpful. yard person even threaten to canceled my reservation due me asking why my truck was taking so long to given to me.christopher M.
Pleased except. -van needs Oil changeMARK T.
Poor customer serviceSHANTAE M.
You guys are already improve couple years ago it was a struggle to get a van now is less than 123CORTEZM M.
Everything was greatDavid S.
Improve servicing trucks, especially wheel alignmentDIMITRI OKEANE K.
The only problem I had is people standing in front of the U-Haul entrance and they're smoking cigarettes and they're smoking weed if they could not stand in front of the entrance in the front that would be betterDonald S.
They harrased me instead of comunicating and trying to provide a better customer service. I had the truck for extra time and told them multiple time it would be pay and to please extend my reservation but instead harrasament and also called my partners number smhDayhann C.
It was simple and easy they took care of me in gud timeANDRE P.
Horrible the process of renting a truck is so hard and the service is poorJEANNETTED S.
Overall the equipment was cleaned and well maintained, but customer service where you pick up the trucks outside is very poor, I had a bad experience talking to some guy name Byron, I believe that's his name, he has a Jamaican accent , not to tall. I got to the U-Haul lot to drop off the truck around 5, I continued to check out on my phone because everytime I rented a truck , no mat yes r if it was early or late, I was told to do the check out on my own phone, so he walks up to me and says â€œno no I do it I do itâ€ but with a strong attitude. So I really didn't know why he said that so I asked excuse sir, what did you say? And he looked at me and with an attitude again, he says â€œI'm going to do it, I'm going to do it on my phone because people come and don't really check the truck and they lie and don't do nothingâ€ so I said â€œumm this is not my first time renting a truck , and this is the FIRST time someone actually came up to me and let me know that they do it on their end, so I understand your telling me how you guys go about it but there's no need for the attitude, you could of told me calmly and with respect the same way I spoke to youâ€ and he continues to ask me questions about the truck with an attitude. And thank god my brother wasn't with me because he would of argued with Byron because one day Byron will talk like that to the wrong person, and catch someone on a bad day when they aren't having a good day , and Byron will end up in a lot of trouble. I'm general. Having someone like Byron on a good team like the one his in now is not good. Byron needs to learn how to speak to adults with respect and calmly, not with an attitude all the time and then say â€œthat's just the way I talkâ€ no one is going to keep letting that slide, we are all grown. Treat and speak to people how they treat you. It's Disappointing for real.SULIBER M.
Customer did not leave a comment.Elsa N.
Staff is very helpfulDelroy X.
For the most part, all around the staff is great 👍🏼Raynaldo L.
Customer did not leave a comment.Osei W.
Customer did not leave a comment.SAMUEL C.
Customer did not leave a comment.Lamont L.
Nothing,good as is.🙂Craig A.
Customer did not leave a comment.MARCINE D.
Customer did not leave a comment.LONNY M.
Customer did not leave a comment.Marlene L. | Overall Experience
Great serviceMICHAELPRESLEY G. | First Impressions
Costumer service is very poor ..TRACY J.
Customer did not leave a comment.Egeria B.
Make sure the trucks are cleaned. When I picked up my truck and got it to my house I opened up the back and it was filled with roachesDaniel W.
Customer did not leave a comment.LOVINE S. | First Impressions
It was goodMod C. | Overall Experience
Customer did not leave a comment.Fernando P. T. | Overall Experience
Customer did not leave a comment.Lydia Y. | Overall Experience
Customer did not leave a comment.Cornel B. | First Impressions
Towed my fully loaded truck and caused damages to my items. Will never use uhaul againOllie H. | First Impressions
It's good for storage and reliableJUNE B. | First Impressions
The personal wasdelow average...I have to go look for my room by myself with no help....Elhadj B. | Online Move In
Customer did not leave a comment.Andre F. | Online Move In
Although the facility was great, I ended up not needing it due to relocating out of state.Lesley B. | Overall Experience
there was no dumpster and that sucked but everything else was fineDamani D. | Overall Experience
Customer did not leave a comment.Daniel M. | Overall Experience
Customer did not leave a comment.Elisa B. | Online Move In
Great friendly serviceFALON C. | First Impressions
My storage unit went up in price in less than a year. I was promised a fixed rate for the first year yet that promise was not honored. Rodents visited my unit often as mice/rat droppings were all over my belongings. I would never store here again.K C. | Overall Experience
ExcelenteErmilton D. | Overall Experience
Thank you so much for your helpLisa B. | First Impressions
Customer did not leave a comment.Kassandra Ines G. | Overall Experience
Customer did not leave a comment.NELSON C. | First Impressions
Customer did not leave a comment.MARK L. | First Impressions
Customer did not leave a comment.MICHAELA W. | Overall Experience
Customer did not leave a comment.Damani D. | Online Move In
Muy satisfecha con el servicio mil gracias 😊Altagracia M. | Overall Experience
Customer did not leave a comment.Irene N. | Online Move In
Customer did not leave a comment.Sheila P. | Overall Experience
The storage was safe and secured at all times. The staff were helpful at all times.Arnold F. | Overall Experience
Staff was very helpful and knowledgeableSilvio C. | Online Move In
I would be filing a complaint due to the matter a lot of my belongings was damaged.AWILDA S. | Overall Experience
Muy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.Daniel F. | Overall Experience
I wish they give two months free cause it's hard to get the money like I have to borrow to get the moneyAlice P. | First Impressions
Customer did not leave a comment.SALLY D. | Overall Experience
Understaffed, crowded, and storage locks need to be fixed.Jelisa C. | First Impressions
I don’t like the idea that people, who don’t have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it’s ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don’t like it at all, that’s why I came frequently to the facility to see what’s really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.henni c. | First Impressions
Customer did not leave a comment.Latoya P. | Overall Experience
Customer did not leave a comment.samuel M. | First Impressions
Customer did not leave a comment.CAMALEETHA J. | Overall Experience
Customer did not leave a comment.Shaunakay L. | Overall Experience
Customer did not leave a comment.Elory M. | Overall Experience
One of my biggest compliment to UHaul, was; I didn’t have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don’t impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.Aldith M. | Overall Experience
Thx u god bless ur business amineMariam B. | Overall Experience
Customer did not leave a comment.ROXSAND L. | First Impressions
Customer did not leave a comment.Dionne L. | First Impressions
Gracias fue un placer haber usado sus servicios.Rita R. | Overall Experience
It was great the staff was always ready and willing to help If I ever need a storage again I would go backGiselle S. | Overall Experience
Customer did not leave a comment.Michael P. | First Impressions
Customer did not leave a comment.MICHAELA W. | First Impressions
Customer did not leave a comment.Glennis H. | Overall Experience
Customer did not leave a comment.Sonya B. | First Impressions
Customer did not leave a comment.DENNIS S. | First Impressions
Thx uMariam B. | First Impressions
Staffperson was very helpful. I think her name was Julie Butler?Caroline K. | First Impressions
Customer did not leave a comment.SIMONE ANDRENE R. | Overall Experience
Estubo muy bien no tengo ninguna queja al respecto.fernando c. | First Impressions
The customer should have parking space for longer timeSolange B. | Overall Experience
Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.MIRIAM S. | Overall Experience
They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.orgKARL ANTONIO B. | Overall Experience
I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o’clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I’ve noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I’m a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuseJOSE MARTIN P. | First Impressions
My experience was great, and the Manager Ms. Lawrence was so helpful and understandingDUMISILE K. | Overall Experience
The only negative is the line in the store gets extremely Long and there’s usually only one or two people working. Y’all need to expand. Business seems to Be booming for you.Tiffani B. | Overall Experience
My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.Zakiyyah A. | Overall Experience
No comment.CYNTHIA I C. | Overall Experience
Customer did not leave a comment.Rooambert B. | First Impressions
It Was Good...VINCENT V. | Overall Experience
Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍Alfonso E. | First Impressions
Customer did not leave a comment.Nefize B. | Overall Experience
The service was good , but the manager wasn’t she was rude.Diana A. | First Impressions
Customer did not leave a comment.VARAHN C. | Overall Experience
Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.Khyl S. | Overall Experience
I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.JUNITA S. | First Impressions
The facility is spotless, safe and secure.Linda E. | Overall Experience
Good serviceMark H C. | First Impressions
Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!DARRYL W. | Overall Experience
Always a pleasure doing briskness at this location .Ericka B. | Overall Experience
Staff needs some training on Uhaul processes.CHARLES A. | First Impressions
Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPYCarla H. | First Impressions
Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very goodMaria V. | Overall Experience
The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.DAMARIS V. | First Impressions
Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.RAFAEL T. | First Impressions
The salespersons both here and in South Carolina were exceptionally kind.Cheryl S. | First Impressions
Excellent customer service. U-Haul knows how to take care of all my moving needs!Alexis A. | Overall Experience
The manager and staff where well trained and very nice.KEVIN C. | Overall Experience
I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.lisa j. | Overall Experience
The young lady handled everything very professionally.Bessie F. | First Impressions
A little priceyNELSON C. | Overall Experience
The staff were great.SHUSHAUNNA B. | First Impressions
The staff were all helpfulKINGSLEY A. | Overall Experience
Great customer services and the ladies are very pleasant and beautifulAlexis A. | First Impressions
Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.Efrain R. | Overall Experience
Worst staff and location everJosedna R. | Overall Experience
The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.KINGSLEY A. | First Impressions
The manager and her staff's is always welcoming and understanding.Lucien R. | Overall Experience
The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank youVeronica S. | Overall Experience
Good serviceALLAN F. | First Impressions
The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!Ericka B. | Reservation
Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haulNELSON F. | Overall Experience
NDANNY R. | Overall Experience
It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.Marcia J. | Overall Experience
I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.KEVIN E. S. | Overall Experience
Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.Dusan G. | Overall Experience
Excellent customer service !! Keep it up that attracts customersLuz R. | Overall Experience
it was a good expieriance staff people wAs very helpfulDilone A. | Overall Experience
NaAtelano P. | Overall Experience
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