Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

3,965 comentarios

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Your staff were very helpful and professional we rented two trailers and two storage units and couldn’t ask for better service thank you

JOHN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

N/a

APRIL K. 
Clasificación:
2.0

The person who rented the truck to me was talking about how sick she was and sniffling the whole time. Uhaul has the dumbest policy of making people who hold out of state licenses give two names and phone numbers. That's an invasion of those people's privacy, they have nothing to do with the transaction. If I hadn't needed the truck first thing in the morning I would've walked out over either of these two things. I will not be back.

Corbin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

Excellent and Highly Professional Services at the Bragg Blvd Location Fay NC 28303. Absolutely No Complaints !!!

Lorena T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

Keep doing what you are doing!

Evelyn E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale G. 
Clasificación:
1.0

I asked for a hand dolly, none were available so they gave me an appliance dolly and charged me 10.00 for it and a hand dolly was only 7.00 they changed my location for picking up the vehicle 3 times and I asked for the vehicle at 6am but didn't get it until they opened the store at 7 or 7:30 which put me 2 hours behind schedule, I would not recommend Uhaul again was very disappointed with the service.

Dwayne M. 
Clasificación:
5.0

Quick and simple return process. Staff was very friendly and helpful!

Anthony N. 
Clasificación:
2.0

All email and text confirmed a location only when I get there I have to pick up all the way across town. No communication at all

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine B. 
Clasificación:
3.0

Bed of truck was very dirty

David B. 
Clasificación:
4.0

Overall we had a good experience with Uhaul. The only problem I have is I think that we were overcharged for the mileage. I wasn't the one picking up or dropping off the Uhaul so I wasn't able to check it myself but other than that everything was fine

Timothy J. 
Clasificación:
3.0

The Cargo Van wasn't ready when l arrived. I resent the fact, I was asked to upload my photo ID. I believe that's customer service responsibility to take care of all services that is what I am paying for.

Latiba J. 
Clasificación:
5.0

The customer service representatives were very helpful and courteous. The ground team were walking around constantly providing assistance, managing traffic flow, and ensuring trailers were attached properly.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTESUE O. 
Clasificación:
5.0

Customer service is always first with this staff I appreciate them and love the energy.

Raquel C. 
Clasificación:
4.0

Ensure receipts for turn-in are emailed promptly. I didn't receive my receipt until the following day, after a call from the location asking when I would return the trailer, although the employee said I would receive on in about 15 minutes.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Termica G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

none neeeded

Troy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dexter N. 
Clasificación:
5.0

Nada

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas M. 
Clasificación:
3.0

Make sure equipment is clean and sanitize. The vehicle were very dirty inside were totally unacceptable. It was late in the evening I had no choice but to take the vehicle home and clean the inside myself.

RODNEY P. 
Clasificación:
5.0

Bragg Blvd U Haul Fayetteville NC is the best I have ever seen. Great employees, great equipment, great service. Walt at the counter went to great lengths to make this rental work. Daniel Fee outside worked very hard to accommodate .me. Difficult to find dedicated employees like these two.

talmage B. 
Clasificación:
3.0

Didnt explain charges prior to running card- overall bought 2 locks that where not needed. Staff again overwhelmed, 30 minute wait to get reserved unit

Nicholas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelcy L.  |  First Impressions 
Clasificación:
5.0

Nothing to improve on. Customer service was helpful, thorough, personable. No complaints at all!

Jennifer B. 
Clasificación:
5.0

Personnel were very nice despite having a crowd. Customers were taken care of quickly.

Jimmy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
4.0

El cliente no dejó un comentario.

carolina C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
5.0

Very helpful!

JOY C. 
Clasificación:
5.0

More utility dollies.

Tina I. 
Clasificación:
1.0

The air in the truck wasn't working and they knew and still have it to me in this HOT summer season! Another thing is the alignment and the suspension in the front was off. There was knocking and squeaks and I had to use all my strength to keep that truck in the lane I'm driving in or it would keep going into ongoing traffic or onto the shoulder. Poor service!

Royan L. 
Clasificación:
4.0

Everything went smooth. The customer service provided by Walt was professional and knowledgeable. Great job!

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie B. 
Clasificación:
3.0

Ok,you asked so I'm telling, what a nightmare of an experience for me and my wife,I had made a reservation a few weeks back for a 26 footer for July 23 at the Gillespie St location in Fayetteville NC. I get a phone call on the day of the reservation that there will be no 26 ft uhaul available. And the only one available that they had was in Vass,NC. I was furious, but rolled with it,at least their was one. So even though I was super limited on my time I went to Vass,NC. Got there,placed is closed,can see the truck,tried to use 24/7 app. This place was down in a phone dead zone.Called Uhaul many times and absolutely no help. Called location phone number and with me pleading, he agreed to come out. By this time we had been there 2 plus hours. While we was waiting another customer showed up and stated that that was their 26 footer. Ok now I am furious and depleted and getting nervous because I hired movers to load me and I had no truck. Which I only had one day to move because I am a truck driver and would be leaving out the next day.Now that I wasted gas and 3 plus hours..,the person in Vass NC called some guy named Joe,an area Field Manager, best move so far because Joe was the only one that really helped us,he found us a Uhaul back in Fayetteville NC on Bragg Blvd.So I got there just before closing and was able to get the 26ft Uhaul but no handcart. But none the less we have a truck. Now...because of Uhaul messed up,it has killed my schedule. I had to work u til 2am to get everything loaded and unloaded. Because of Uhaul I will be driving tired in a hazmat tanker truck because I did not get enough sleep due to Uhaul reservation incompetence. You cost me time,anguish, money and gas to complete this. Never been more disappointed and dissatisfied.

Larry B. 
Clasificación:
1.0

Take more time explaining about the charges

Tuyet J. 
Clasificación:
3.0

El cliente no dejó un comentario.

debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alphonzo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolai D. 
Clasificación:
3.0

The staff person who greeted us seemed annoyed that he had to accept the rental return. His attitude was the complete opposite of the staff person at Concord.Uhaul. I would have to think about recommending this location but it may have been just this one person having a bad day. We were also charged $1.00 per extra mile instead of .69 cents. This was not what I expected.

Brenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela J. 
Clasificación:
4.0

While this location is excellent, I am not satisfied with having my chosen pick up location changed twice in a row. If the location I pick for my rental is not able to accomodate it should not be an option at reservation time. This was very disapointing.

Sabine C. 
Clasificación:
1.0

The reason why is that you guys are charging and environmental fee for no reason and charging 11 percent sales tax please explain.

DEMOND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valarie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tacita M. 
Clasificación:
3.0

The check engine light was on as soon as I turned the truck on. The truck itself was very dated and dirty. The agent at the front seemed very confused and didn't know what was going on as far as my reservation & where the actual truck was. They also have a dumpster fee listed at the counter that you can add on. She looked at the manager , and the manager laughs sans said “naaaahh”. A little misleading and unprofessional in my opinion.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee B. 
Clasificación:
4.0

I haven't received my receipt after returning the vehicle. The service otherwise was good. I would like to get a copy of my receipt. If I do get my receipt with the anticipated reimbursement of outstanding charges I would recommend this site to others.

Darryl F. 
Clasificación:
2.0

We booked the equipment online and only went to this location bc the one closest to our house said the equipment was not available, but that what we needed WAS at this particular location. We get there and they don't have what we need (6 x 12 trailer). So they want us to rent a 15' truck that charges by the mile. We also had hired movers, that waited an hour on us (which we had to pay them for) bc we were at the uHaul facility for 45 minutes longer than anticipated. So instead of paying $29 to rent a trailer, we ended up having to pay $29 for a truck plus $46 for mileage, on top of another $115 billed by the movers for the extra hour. And then we were told that online booking doesn't guarantee equipment. Then why do you have it?

Christy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
3.0

This location used to be a lot better. The equipment may have been clean but mechanically it was lacking. It really seemed to have some kind of transmission problem. And I have yet to recieve an email copy of my final receipt from this location. When you go inside it's almost as if the workers don't want to interact with anyone whatsoever. Had multiple employees pass by me and didn't even greet me nor ask if I needed assistance or even let me know that someone would be there soon to assist me. This location really has started to go downhill in customer service.

Troy S. 
Clasificación:
5.0

Keep on doing what you are doing!!!

CLARENCE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kou Y. 
Clasificación:
5.0

Terrell Mcgilveray, Ms. Anderson, and Ms. Holly were very pleasant. They made my moving experience a little easier with some comic relief. Missy, in reservations is rude and not pleasant.

Nyeisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERTHA V. 
Clasificación:
5.0

Very friendly staff and knowledgeable at what they do this would be my location when ever I need rentals

Gary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ENRIQUE N. 
Clasificación:
2.0

Make sure to have the equipment available as described during the online request. Ensure the vehicles have a loading and unloading ramp or at least inform the customer which vehicles have this option. Be more transparent and upfront about the types of vehicles available for rent.

Damion G. 
Clasificación:
3.0

Need to work on their customer service skills, and also have enough personnel on the front counter when there's a max flux of people needing help.

ENRIQUE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frankie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gwendy J.  |  Overall Experience 
Clasificación:
5.0

Will always call you when we need to rent

JOHN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
1.0

Verify with your customers the ACTUAL gas tank instead of being in correct and causing a fuel charge when it was correctly filled.

James K. 
Clasificación:
5.0

If the “Reservation Guarantee” does not have to be honored, do not offer it. It is false advertisement and just bad business.

Roland B. 
Clasificación:
5.0

No improvement needed

Brenda W. 
Clasificación:
5.0

Everyone was very courteous and helpful, equipment was clean and on time. Great experience.

Amil H. 
Clasificación:
4.0

Nice associates

Chanell M. 
Clasificación:
5.0

Continue service with a smile…

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
5.0

Yall are great 👍🏿

Thomas M. 
Clasificación:
5.0

I'm not had about this location what I'm mad about is that I rented a 20fy truck and it never showed up and there wasn't one available within 50 miles then an hour later one magically showed up

Samantha A. 
Clasificación:
2.0

The person who booked the trailer rental was not polite to me, when I greeted him, he did not even say hello or good morning, he just looked at me and moved his head. He never looked at me when I was explaining to him the trailer I needed, the whole time of our conversation he just kept looking at different parts except me. This was so disrespectful. If he doesn't know how to treat people, he should not be in costumer service.

sharmin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
4.0

Thank you all so much. Also the young melanated young lady that was at the front desk was amazing. She was knowledgeable. Kind and very humorous. She made waiting in line easy. I forgot to get her name but she knows who she is. The pleasant smile will give her away. Thank you again. Dr. Tanya Duncanson-Sagel RN

TANYA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea T. 
Clasificación:
2.0

Our rental pick up time was changed and still we waited 45 minutes at the said time. They were short staffed and rude

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice D. 
Clasificación:
5.0

Very satisfied.

joseph B. 
Clasificación:
5.0

Very helpful kim was to go the extra mile and help me find the right truck

Eric J. 
Clasificación:
3.0

The men who checked in my equipment were fabulous. The female at the counter needs some customer service training. Her attitude was deplorable and she made me feel like I was interrupting her day and not that I was a valued customer. She stalked off when I wasn't able to produce my copy of my contract. I was being charged for the trailer disconnect and I told her that it was taken care of at the telegraph road store. When she called them and was on hold, she told me she wasn't going to waste her time holding on the phone for what would be 'forever' for 'this' and stalked into the Manager's office to be shown the note in the contract that this service was to be done at no cost. She then huffed that she didn't know why they'd done that and radio'd the men to do the disconnect. In a very unpleasant voice she told me I'd have to move my car myself as they couldn't take liability for it. I already knew this and said so. She's not a good representative for U-Haul unless your standards have slipped quite low. I chose not to respond in kind but you need to be aware: older white female with hip length black hair.

Pamela L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY P.  |  Overall Experience 
Clasificación:
3.0

Too expensive

Elaine G.  |  Overall Experience 
Clasificación:
5.0

My storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.

Melissa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TARAS R.  |  Overall Experience 
Clasificación:
4.0

Everything was good until I moved out!!

MELISSA S.  |  Overall Experience 
Clasificación:
5.0

Staff were helpful and knowledgeable. Storage unit was clean and tidy.

ELIZABETH M.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff.

TARAS R.  |  First Impressions 
Clasificación:
5.0

Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.

ELIZABETH M.  |  First Impressions 
Clasificación:
5.0

You were there when we needed it most. Thanks a million!

Alice W.  |  First Impressions 
Clasificación:
5.0

Awesome

kyle a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P.  |  Online Move In 
Clasificación:
5.0

The staff was nice.

ARRISE S.  |  First Impressions 
Clasificación:
4.0

I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I'd recommend being more customer service focused.

Mary D.  |  Overall Experience 
Clasificación:
5.0

Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.

Enedelia R.  |  Overall Experience 
Clasificación:
5.0

Excellent.

fredrick h.  |  Overall Experience 
Clasificación:
1.0

When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn't get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn't. So frustrating.

Dannielle F.  |  Online Move In 
Clasificación:
5.0

Treated respectfully , great customer service

david p.  |  First Impressions 
Clasificación:
5.0

I love Kim the GM and her whole team

MARCUS R.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Cynthia D.  |  Overall Experience 
Clasificación:
5.0

The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!

KIMBERLY V.  |  First Impressions 
Clasificación:
5.0

Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help

chris d.  |  Overall Experience 
Clasificación:
5.0

Clean and organized with friendly staff willing to help in any way possible. Gracias.

GABBATA M.  |  Overall Experience 
Clasificación:
5.0

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Charice R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

tally m.  |  Overall Experience 
Clasificación:
1.0

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Simone W.  |  Overall Experience 
Clasificación:
3.0

Please fix the gate to storage facility.

GABBATA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

diamonte u.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Davina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa H.  |  First Impressions 
Clasificación:
5.0

Keep up the great service

Phill D Coaxum P.  |  Overall Experience 
Clasificación:
3.0

N/C

MELISSA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis H.  |  First Impressions 
Clasificación:
5.0

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Sherry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
3.0

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Lena B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernice S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F.  |  First Impressions 
Clasificación:
4.0

Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it's cost effective.

Karl S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ESRUN E.  |  First Impressions 
Clasificación:
5.0

First good Uhual experience I had in my entire move.

Anicca C.  |  Overall Experience 
Clasificación:
5.0

The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.

Septemberr T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jalisa H.  |  Overall Experience 
Clasificación:
5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

nathaniel w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Terri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

triberious c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anicca C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline F.  |  Overall Experience 
Clasificación:
2.0

Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone

stacia M.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful in helping me during my problems at that facility..

Bernice S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica c.  |  Overall Experience 
Clasificación:
5.0

.

Victoria S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

donnell c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CORALYS P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

carolyn p.  |  First Impressions 
Clasificación:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON W.  |  Online Move In 
Clasificación:
2.0

My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can't help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I'm paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn't checkout. Bad business and a darn ripoff.

Connie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN M.  |  Overall Experience 
Clasificación:
2.0

I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn't put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn't have the cash or she didn't know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.

Kim K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julia j.  |  First Impressions 
Clasificación:
5.0

Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.

SHAWN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F.  |  Overall Experience 
Clasificación:
5.0

Great help from the workers

erik W.  |  Overall Experience 
Clasificación:
2.0

Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

bernardo g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda G.  |  Overall Experience 
Clasificación:
4.0

Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

Jetran R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTINE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafayette J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

dwayne f.  |  Overall Experience 
Clasificación:
2.0

So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Andrew R.  |  First Impressions 
Clasificación:
5.0

Great costumer service.

Angel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F.  |  First Impressions 
Clasificación:
5.0

The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

joshua d.  |  First Impressions 
Clasificación:
3.0

Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..

Jaime E.  |  Overall Experience 
Clasificación:
5.0

I love U-Haul !

Rosalia l.  |  Overall Experience 
Clasificación:
4.0

Very clean, secure and safe storage. Just a little pricey over time. Overall really good.

Amberine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrielle C.  |  First Impressions 
Clasificación:
3.0

The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn't find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .

Austin S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lee m.  |  First Impressions 
Clasificación:
1.0

She told me my "destination would be changed " it look like it wasn't. I'd hate to find out my card is steady being charged for a piece of equipment I've turned in and then they don't even pick up the phone Aisha mickle 202-412-2222

aisha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn H.  |  Overall Experience 
Clasificación:
5.0

professional and very clean

maurice w.  |  Online Move In 
Clasificación:
5.0

Yes I would definitely use you all again I also have a storage building on the premises

Loretta W.  |  First Impressions 
Clasificación:
4.0

Mrs.Kim was very kind. She’s a great manager.

aaliyah m.  |  Overall Experience 
Clasificación:
3.0

The prices are way To high for the storage building

La Tiffany F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal F.  |  Overall Experience 
Clasificación:
4.0

Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much

Christina P.  |  Overall Experience 
Clasificación:
1.0

Everything I left in storage was ruined by leaks and rats 🐀 in the facility

Chris W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P.  |  First Impressions 
Clasificación:
5.0

Great facility

Kevin H.  |  Overall Experience 
Clasificación:
1.0

U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,

Raymond W.  |  Overall Experience 
Clasificación:
4.0

thanks

Bryan c.  |  Overall Experience 
Clasificación:
5.0

Awesome service

Mitchell H.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Olivia G.  |  Overall Experience 
Clasificación:
5.0

Excellent services, facilities and staff.

Omar D.  |  Overall Experience 
Clasificación:
3.0

Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

CARLA D.  |  First Impressions 
Clasificación:
5.0

Everything was well

Glenda E.  |  Overall Experience 
Clasificación:
5.0

Great service everything was ready in and out in 15 min

Bryan c.  |  First Impressions 
Clasificación:
5.0

I would recommend this place, each time I needed assistance or a question; always helpful and patient. Gracias.

Samantha G.  |  Overall Experience 
Clasificación:
5.0

Great experience

Yvette P.  |  Overall Experience 
Clasificación:
5.0

Brenda was very pleasant and helpful Would recommend to others to use this location

April G.  |  First Impressions 
Clasificación:
4.0

We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?

ALYSON C.  |  Overall Experience