Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

3,482 comentarios

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Clean and organized with friendly staff willing to help in any way possible. Gracias.

GABBATA M.  |  Overall Experience 
Clasificación:
5.0

Nothing, I thought everything was great!

RYAN K. 
Clasificación:
5.0

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Charice R.  |  Online Move In 
Clasificación:
5.0

Awesome!!

Charice R. 
Clasificación:
2.0

When I first booked at one location i told the lady i wanted the truck outside and it was the only one and i told her i need it for the next day and i will pick it up in the morning so she did. The next day i went to go pick it up and she rented it out which made me upset and she told me to go across town to another one which it was way out of my way to go and get. My thinking if you have the truck already booked for the next day why and it was the only one why jeopardize the booking.so i ent across town to get the other truck and the truck I rented was not well maintained the front suspension system cracked and rattled ,the brakes squeeled very loud,and when you shut it off it took almost an hour to get it to start. I wasn't impressed on how th the deal went from the beginning and that sells the company

TIMOTHY S. 
Clasificación:
5.0

Very professional staff during my visit. Got me in and out in good timing.

OWEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
3.0

Have the manager come out of the office and open another computer line when there are 10 people in line waiting to get their rental equipment when there are only tow associates at the counter helping customers. Pretty sad when she goes into the office and shuts the door with breakfast from a fast food restaurant.

willam M. 
Clasificación:
3.0

Horrible experience with Uhaul. Reserved a truck and paid 1 week earlier to avoid any issues to make pickup of some furniture a smooth move. But, that was pointless…First they moved our pickup location for truck without even telling us. So when we went to new location to get truck. Waited over 45min. to get issue resolved with computer drop off location. Apparently they screwed that up to and we weren't going to be able to drop off at our designated location either. Finally figured it out with us having to drive 30 min. Further to drop off truck and we had to pay $6.00 more too ???? I mean what? You should be reimbursing us for all of the headache, extra miles, and Additional money. We were 45 min. Late to meet sellers we were picking up from who were not pleased at all. So overall I would NOT recommend your services to anyone! Major disappointment!

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne P. 
Clasificación:
3.0

I reserved a dolly, as we had a 250 lbs piece of furniture, and was told “we don't have that many and rented them out”. No apology, no solution, and frankly not a care about it.

ROBIN H. 
Clasificación:
1.0

This location asked me to bring back my rental because they assigned the wrong truck to me. I said “well there were 4 other trucks the same size out there, so can't you give them my rental?” The guy says no, we need that truck because they are going one way. I told him that i was already inconvenienced by U-Haul that morning because i rep messed up my reservation and i could not get the code to pick up at the first location. The guy says “well we don't want to inconvenience any other customers so we need that truck back now”. He said that as if i wasn't being inconvenienced. Horrible customer service!

Zahanine E. 
Clasificación:
5.0

Mitzy was very helpful & professional! She was kind & patient while assisting me when I had questions.

Henriette S. 
Clasificación:
3.0

Location and staff were okay but over the Uhaul fees are a rip off. After fees and gas you're buying one of the trucks.

Demar W. 
Clasificación:
5.0

Keeping providing excellent service

NICOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMARLOW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN T. 
Clasificación:
5.0

Extraordinario servicio al cliente

JORDAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS L. 
Clasificación:
5.0

Clean the windows of the vehicle before renting it.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORDAVE A. 
Clasificación:
5.0

Getting the equipment was a a breeze. Customer service was excellent.

Lloyd F. 
Clasificación:
5.0

Excellent service no complaints.

CHARLES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Briana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A. 
Clasificación:
5.0

N/A... My experience was fantastic! There was no lines, so my reservation was quick. The employee hooked up the trailer with no issues. There was no issues with the trailer itself.

Jennifer-Lynne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

tally m.  |  Overall Experience 
Clasificación:
5.0

The staff are very professional and knowledgeable. The facility was very clean.

Leroy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA H. 
Clasificación:
1.0

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Simone W.  |  Overall Experience 
Clasificación:
5.0

This was the best experience I have had. Dimitri Watson made the renting process very easy and painless. Upon returning the vehicle Demitri Redd made quick and easy to do it. This UHAUL location is the best. The facility was clean and had everything I needed. Awesome job guys and keep up the great work!!!!

MICHAEL G. 
Clasificación:
5.0

If everyone had a good attitude about their job and great customer satisfaction, like Lisa and Corey, things would always go well!! Thanks for your assistance with my move

KENNETH B. 
Clasificación:
3.0

Please fix the gate to storage facility.

GABBATA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GABBATA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G.  |  Overall Experience 
Clasificación:
4.0

The vehicle smells cigarette smoke, I was trying to do a mobile pick up and the system is really bad. I was asked for an alternate number when I put the number, the system says that the phone number is associated with the reservation which was not. To me, this is a major concern that needs to be addressed. And it prevented me from picking up my original rental.

MIRLANDE C. 
Clasificación:
5.0

The kind and helpful lady named Lisa who checked me in was awesome!!

THERESE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
4.0

Check in was quick, and easy. No issues to report

Gary S. 
Clasificación:
5.0

All staff was great! So accommodating and helpful - will definitely rent from this location again!

KELLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

Faster service

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERA J. 
Clasificación:
3.0

Didn't appreciate being wrongfully charged for gas! Will definitely be calling about this!

LATIA I. 
Clasificación:
5.0

Thank you for all your help, you made this trip very easy!

JULIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN O. 
Clasificación:
5.0

Very satisfied.

Venkatakrishnan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA T. 
Clasificación:
5.0

Keep doing what you're doong. In and out under 30 minutes without a reservation

MARVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDI M. 
Clasificación:
5.0

Nothing to improve. Great Service.

KEDDRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffani S. 
Clasificación:
5.0

My experience was Smooth. No problems.

Cynthia H. 
Clasificación:
5.0

When someone wants to unload a VERY EXPENSIVE car on the hardstand and NOT IN THE DIRT....grasp the concept and work with them. I don't think that's too much to ask

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
3.0

Na

PHILLIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR S. 
Clasificación:
3.0

The employee that checked me out was a pleasure to deal with. However, the employee who checkede back in was not. I was the only customer there and he refused to check me in until he moved all of his cleaning supplies outside. Coliseum U-Haul is a much better place to rent from.

DANNY C. 
Clasificación:
2.0

I had 2 storage rooms reserved. Got there and found out there was no storage available. Why did uhual book the storage rooms if non was available. Person at location did not even help to find another place. Had to call uhual and they were surprised. We had to find another place, non uhual. No thanks to uhual we got the job done.

ANDREWMICHAEL R. 
Clasificación:
5.0

I was helped by a gentleman name Ryan at this location very professional and extremely helpful got me in and out quickly. Awesome service from pickup to turn in.

RADONTE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISAIAH R. 
Clasificación:
4.0

I had a safe trip no accidents. Thank God. Guys was helpful, because one strap was tangled up, and the gentleman got it corrected. Thank for your help.

MARY R. 
Clasificación:
5.0

I didn't know I returned it outside. Otherwise very nice and super easy!

LAURA A. 
Clasificación:
3.0

Don't give customers vehicles with check engine light on. Also don't lie to customer about the return gas level. I returned my rental to the top that it spilled out at the gas station. The employee at U-Haul checked it and said it was full and good, however they charged me $54.45 for a $19.99 rental that i used for 4 hours.

JESSICA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jency P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby W. 
Clasificación:
5.0

I was disappointed to be charged an extra 40 miles on my bill. The mileage allowed barely covered door to door from pickup location to drop off. (A difference of only 17 miles) The final pickup location was nearly 10 mile from my house. There should be allowable mileage for the usage of the truck.

Jonathan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

diamonte u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathias K. 
Clasificación:
5.0

Thanks for the fast response and service

Bobby B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
5.0

The gentleman that checked me out was awesome!

Demetrius P. 
Clasificación:
5.0

Nothing crew was funny and very helpful. Felt like family. Ones you can trust.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany M. 
Clasificación:
3.0

We waited about 30 minutes for the one employee who was handling hook-ups to get us going. The lights were not functional upon hook-up. It ended up being the wiring (this facility U-Haul installation of hitch and wiring). The fuse was changed and lights functioned, temporarily. When we returned with a full trailer and non-functional lights, the installer said to go get bigger fuses and replace them as needed on the trip. WHAT? Absolutely the wrong thing to do for safety. We had no idea when the lights went out on our trip, but they were not functioning when we checked and we sent through MANY fuses (appropriate size). We finally had time and access to a U-Haul installation site in Waco, TX, who found the install problem and fixed it. We didn't need additional fuses and had lights through the rest of our trip. The install staff at Waco said the wiring had been zip-tied to the drive train and the worn-through wiring had left a shiny spot from all the sparking. Very unhappy with the technicians from the Fayetteville, NC, shop for not looking into the problem when we presented it. And it was THEIR install.

PAM L. 
Clasificación:
4.0

I did an after hours pick up and the trucks were parked too close together. The pick up process was not as easy as uhaul made it seem. I did the registration prior to going to Uhaul and I had to do everything again once I got to the Uhaul place. I had to rescan my drivers license and it would have been nice to know that I would need to share my location upon arriving. Once all the information as complete on the mobile site, getting the key from the key box was easy. Uhaul needs to improve the mobile process. It would have been easier to have the credit card information and all other information uploaded prior to going to Uhaul

Taira R. 
Clasificación:
5.0

Great service...Mr.Watson runs a great service

Maurice Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL S. 
Clasificación:
2.0

I normally don't have any problems with this place but this particular time I was charged for gas when I brought the truck back exactly how it was when I got it. Some very young dude checked me out and it was not accurate.

KIMBERLEY J. 
Clasificación:
5.0

Customer service was very nice and professinal

KYLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENKINS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa H.  |  First Impressions 
Clasificación:
5.0

Right windshield wiper was not working. Inside of windshield was dirty.

NIGEL M. 
Clasificación:
5.0

Best rental location in town.

TANDON M. 
Clasificación:
5.0

Wonderful people work here.. really willing to help you in a very stressful situation.

SANDRA S. 
Clasificación:
3.0

Employee didn't acknowledge us as we were in front of him waiting to be checked out.

MARISA H. 
Clasificación:
5.0

The service from this location was outstanding. From the supervisor behind the counter to the young man who installed my hitch and wires. Just outstanding to the whole team. The hitch installer was very professional so was his supervisor. I didn't get the name. Thank you all for your outstanding services at this location. Kudos!!!!

Shirley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tynell H. 
Clasificación:
5.0

They were able to accommodate me last minute.

MELODY S. 
Clasificación:
5.0

Keep up the great service

Phill D Coaxum P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SALLIE M. 
Clasificación:
3.0

Rude person on the desk did care about customer service only wanted to end the transaction as quickly as possible

David S. 
Clasificación:
3.0

N/C

MELISSA S.  |  First Impressions 
Clasificación:
3.0

We loaded truck and headed to our new home - the trip was miserable- the air conditioning was not working!! We had the truck for two days - ugh.

Audrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis H.  |  First Impressions 
Clasificación:
5.0

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Sherry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
3.0

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Lena B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernice S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ESRUN E.  |  First Impressions 
Clasificación:
5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

nathaniel w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carolyn p.  |  First Impressions 
Clasificación:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

lee m.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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