Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

3,555 comentarios

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Make sure the first piece of equipment is fully operational in the first location the customer is supposed to pick it up at. The first trailer was not operational at all. Then it took my 7 hours, 5 on the phone, 20 transfers because no one can do there job, until the uhauls phone line goes to a medical one. That was crazy I would like someone to call me for me to further explain what happened.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BIANCA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
1.0

I had a very bad experience in this place, I rented a car trailer for 24 hours, which I returned only 2 hours later. then I received an email notifying me that I had to pay $191.00 dollars because I delivered the article two days later when it only lasted 2 hours and with the article. It is a lack of respect for the client and a very unpleasant moment when you know that you were responsible with the article and they accuse you of keeping it longer than requested. I called and I was able to clarify the matter but they must improve this or give some document to the client at the time of delivery which certifies that the item was returned and avoid these things that I don't know why they happen!

JOSE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
5.0

Drive the uhaul to front to me instead of me having to search the lot for it. Truck was parked tightly between 2 trucks. But the reps helped put the tow trailer on and everything else was excellent

Charice R. 
Clasificación:
5.0

Make sure the customer knows the truck is sanitized

JACQUELINE E. 
Clasificación:
3.0

Miss leading

GEORGE T. 
Clasificación:
5.0

Friendly and fast!

SONNY A. 
Clasificación:
5.0

Nothing,you all are doing an excellent job.

Melvin P. 
Clasificación:
3.0

I returned the rental early same day during business hours and was charged for after hours service fee. I was also overcharged for CDW coverage. In all I was overcharged by about $60. I called the next morning after reviewing my emailed receipt. I was placed on hold for over 20 minuets while waiting for someone who could help get the matter straight. The persons handling the call were very unprofessional and did not instill confidence in "UHaul". I am still waiting to see if the refund comes through.

TIMOTHY P. 
Clasificación:
1.0

Employees were very rude and unproffesional .

Micah M. 
Clasificación:
5.0

Close to FT Bragg

ERNEST D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DPATRICE T. 
Clasificación:
5.0

Loyalty program?

Lakeisha J. 
Clasificación:
5.0

Very nice employees!

Stephanie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAHU R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

Mrs. Lisa was wonderful during my reservation process. She was very nice and thoughtful. The process was very efficient and fast. I would definitely recommend this location to family and friends. Not only was the truck clean the store was really clean.

JENICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD ALLEN M. 
Clasificación:
3.0

The actual process of trying to reserve the UHaul, was a little annoying, kept telling us there wasn't anything available, until we got there to pick it up, and they said it was available.

PAULA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phillip J. 
Clasificación:
1.0

Take your time even when 30 minutes still left to close. Be attentive. Ended up paying for equipment that was already on the truck.

TIFFANY J. 
Clasificación:
5.0

The van was not cleaned when I got in it. It had dog hair everywhere. Corey went out to clean it the best he could. Just make sure the vehicles are clean before putting them back on the lot.

Elizabeth A. 
Clasificación:
1.0

When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn't get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn't. So frustrating.

Dannielle F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM S. 
Clasificación:
5.0

Treated respectfully , great customer service

david p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

ver visible location part of the city

ANTHONY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Warren M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD ALLEN M. 
Clasificación:
5.0

All U-Haul dealers are using a BAIT and SWITCH when you rent small moving trucks. You can book well in advance for a 10 footer. Just before time for pickup they will call you and tell you a 10 footer is not available but there is a 15 footer available. You have your plans in place so you accept a 15 footer. You have one piece of furniture and you are stuck with having to buy gas for a 15 footer. This has happened every time I rented a 10 footer. Its has never failed. SCAM SCAM SCAM. Sshame on U-Haul.

SUDIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EYESHIA D. 
Clasificación:
5.0

I love Kim the GM and her whole team

BB R.  |  Overall Experience 
Clasificación:
4.0

No dolly available

ERICA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac A. 
Clasificación:
3.0

El cliente no dejó un comentario.

HAZMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cynthia D.  |  Overall Experience 
Clasificación:
3.0

The main manager lady (can't remember her name) was very professional, knowledgable, and helpful

John B. 
Clasificación:
5.0

Everyone was polite and professional. Had a great experience at this location. Gracias

DEVIN T. 
Clasificación:
3.0

Rented a 26 ft truck and they did not have a dolly to move the furniture. When I made reservation I requested a dolly.

delores U. 
Clasificación:
1.0

Had previously scheduled a storage unit reservation weeks ago and upon arriving today they had no available units leaving us scrambling without a place to keep our stuff.

MEGAN F. 
Clasificación:
5.0

Left rear light assembly had 50 % illuminated.

LUIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akia S. 
Clasificación:
5.0

Mr. Walt and his crew always do a good job taking care of me. I'm a home stager and see them regularly. My vehicles are always clean and ready to go. Very friendly group. I highly recommend this store.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
2.0

The manager was rude, your server wasn't working correctly and made wait over one hour and a half when checking in!

Olivia J. 
Clasificación:
3.0

Trailer was missing a new modified piece on the front end. While in travel passenger side light stop working. Driver side tire recap came off, stopped and called for assistance. I'm not satisfied with the maintenance of this equipment.

Clyde M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debrah T. 
Clasificación:
4.0

Service was good. Equipment was not clean when pulled around. But team quickly fixed this situation. Overall great experience. Incredibly happy with helpers for unloading. User interface for U-Hahl website is very friendly and well thought out. Did not have furniture dolly per reservation, but no issue in the end.

Edward R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERLINDE C. 
Clasificación:
5.0

The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!

KIMBERLY C.  |  First Impressions 
Clasificación:
5.0

Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help

chris d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA M. 
Clasificación:
5.0

The gentleman who checked us in and gave us our keys was Epic. He was very attentive to our wants and educated us about additional needs.

ELAINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERIBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH T. 
Clasificación:
3.0

El cliente no dejó un comentario.

devonte R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Clean and organized with friendly staff willing to help in any way possible. Gracias.

GABBATA M.  |  Overall Experience 
Clasificación:
5.0

Nothing, I thought everything was great!

RYAN K. 
Clasificación:
5.0

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Charice R.  |  Online Move In 
Clasificación:
5.0

Awesome!!

Charice R. 
Clasificación:
2.0

When I first booked at one location i told the lady i wanted the truck outside and it was the only one and i told her i need it for the next day and i will pick it up in the morning so she did. The next day i went to go pick it up and she rented it out which made me upset and she told me to go across town to another one which it was way out of my way to go and get. My thinking if you have the truck already booked for the next day why and it was the only one why jeopardize the booking.so i ent across town to get the other truck and the truck I rented was not well maintained the front suspension system cracked and rattled ,the brakes squeeled very loud,and when you shut it off it took almost an hour to get it to start. I wasn't impressed on how th the deal went from the beginning and that sells the company

TIMOTHY S. 
Clasificación:
5.0

Very professional staff during my visit. Got me in and out in good timing.

OWEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
3.0

Have the manager come out of the office and open another computer line when there are 10 people in line waiting to get their rental equipment when there are only tow associates at the counter helping customers. Pretty sad when she goes into the office and shuts the door with breakfast from a fast food restaurant.

willam M. 
Clasificación:
3.0

Horrible experience with Uhaul. Reserved a truck and paid 1 week earlier to avoid any issues to make pickup of some furniture a smooth move. But, that was pointless…First they moved our pickup location for truck without even telling us. So when we went to new location to get truck. Waited over 45min. to get issue resolved with computer drop off location. Apparently they screwed that up to and we weren't going to be able to drop off at our designated location either. Finally figured it out with us having to drive 30 min. Further to drop off truck and we had to pay $6.00 more too ???? I mean what? You should be reimbursing us for all of the headache, extra miles, and Additional money. We were 45 min. Late to meet sellers we were picking up from who were not pleased at all. So overall I would NOT recommend your services to anyone! Major disappointment!

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne P. 
Clasificación:
3.0

I reserved a dolly, as we had a 250 lbs piece of furniture, and was told “we don't have that many and rented them out”. No apology, no solution, and frankly not a care about it.

ROBIN H. 
Clasificación:
1.0

This location asked me to bring back my rental because they assigned the wrong truck to me. I said “well there were 4 other trucks the same size out there, so can't you give them my rental?” The guy says no, we need that truck because they are going one way. I told him that i was already inconvenienced by U-Haul that morning because i rep messed up my reservation and i could not get the code to pick up at the first location. The guy says “well we don't want to inconvenience any other customers so we need that truck back now”. He said that as if i wasn't being inconvenienced. Horrible customer service!

Zahanine E. 
Clasificación:
5.0

Mitzy was very helpful & professional! She was kind & patient while assisting me when I had questions.

Henriette S. 
Clasificación:
3.0

Location and staff were okay but over the Uhaul fees are a rip off. After fees and gas you're buying one of the trucks.

Demar W. 
Clasificación:
5.0

Keeping providing excellent service

NICOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMARLOW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN T. 
Clasificación:
5.0

Extraordinario servicio al cliente

JORDAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS L. 
Clasificación:
5.0

Clean the windows of the vehicle before renting it.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORDAVE A. 
Clasificación:
5.0

Getting the equipment was a a breeze. Customer service was excellent.

Lloyd F. 
Clasificación:
5.0

Excellent service no complaints.

CHARLES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Briana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A. 
Clasificación:
5.0

N/A... My experience was fantastic! There was no lines, so my reservation was quick. The employee hooked up the trailer with no issues. There was no issues with the trailer itself.

Jennifer-Lynne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

tally m.  |  Overall Experience 
Clasificación:
5.0

The staff are very professional and knowledgeable. The facility was very clean.

Leroy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA H. 
Clasificación:
1.0

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Simone W.  |  Overall Experience 
Clasificación:
5.0

This was the best experience I have had. Dimitri Watson made the renting process very easy and painless. Upon returning the vehicle Demitri Redd made quick and easy to do it. This UHAUL location is the best. The facility was clean and had everything I needed. Awesome job guys and keep up the great work!!!!

MICHAEL G. 
Clasificación:
5.0

If everyone had a good attitude about their job and great customer satisfaction, like Lisa and Corey, things would always go well!! Thanks for your assistance with my move

KENNETH B. 
Clasificación:
3.0

Please fix the gate to storage facility.

GABBATA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

diamonte u.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Davina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa H.  |  First Impressions 
Clasificación:
3.0

N/C

MELISSA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis H.  |  First Impressions 
Clasificación:
5.0

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Sherry W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ESRUN E.  |  First Impressions 
Clasificación:
5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

nathaniel w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carolyn p.  |  First Impressions 
Clasificación:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

lee m.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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