The location did not have the truck we had reserved available.Chandler T.
Customer Reviews for U-Haul Moving & Storage at Bragg Blvd
Fayetteville, NC 28303
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A better maintenance check on the truck woukd be great for safety. This truck had to much play on the steering wheel. And the brake pedal has to be pushed to the floor before gripping to stopderrick G.
El cliente no dejó un comentario.bridget A.
El cliente no dejó un comentario.LEON M.
Good customer service at counter. Good customer service at the pickup. Not so when dropping off .Michael B.
Very friendly, very helpful staff. I was 10 min before closing and they were very patiences, when I was dropping off the uhual and auto transport. Great service definitely recommend this location.Daniel R.
Customer service could have been better. Workers on both days were very rude and snippy. Also i should have been told that if i needed a dolly it would have been 160.00 deposit if paying with cash. I was told it was only 100.00. So i had to move my things without the dolly because i only brought the 100.00 i was told i needed.lacolsha J.
El cliente no dejó un comentario.Wanda A.
Fast service.Milton B.
El cliente no dejó un comentario.Misael M.
The truck was not clean, there was three Corona beer bottle caps behind the seats when I got the truck. I removed two of them but did not see the third cap until I was returning the truck. I also noticed that the fuel gage was not quite at the 3/4 mark as stated on U-HAUL equipment contract. I informed the man at the counter and he said just to refill the fuel to the same level as I found it when I picked up the truck. That is what I did. When I received the final bill, I was charged for fuel to bring the fuel level up to the 3/4 mark on the gauge. I have rented from this location before and had much better experiences.Michael H.
El cliente no dejó un comentario.Zachary S.
Uhaul employees made the return process extremely easyMichael A.
This place was AWESOME!! I attempted to reserve a U-Haul online and couldn't find accurate information. When I walked in Walt helped me and was professional, courteous, and fast. He made sure I got what I needed for my last minute need. Returning the truck was also very very easy. The gentleman outside taking trucks in later that day was also friendly and made the process easy. I'll definitely use them again in the future!Jancie B.
One of the tires in the first vehicle given to me was partially flat. I told them about it and they checked it only to find a nail. They then assigned to me a vehicle with two bald tires. I was surprised they thought to put me in such a vehicle. Then they put me in another with one semi-bald tire. And the vehicle did not look well maintained (unmarked side sliding door crack, change oil now light on, etc.). Very disappointing.Folarin D.
El cliente no dejó un comentario.HERIBERTO A.
The guys who helped me checkout and check in the trailer were very professional and made the entire process of renting a trailer a breeze. Kudos to them!Eric D.
El cliente no dejó un comentario.DOROTHY P. | Overall Experience
Too expensiveElaine G. | Overall Experience
El cliente no dejó un comentario.Derrick R.
They lied about how much gas was in the truck and now are trying to overcharge for the gas. The truck terribly needs an alignment.Alica S.
The was no one at the counter when I arrived. I waited for 10 mins then I saw a group of employees outside dancing and joking around. I asked if anyone was working at the counter and I got no response. The a employee walked in with a attitude. As I was trying to check in the rep was helping 2 other customers that came in after me making the process longer for me .I go to the truck the miles were wrong and the gas. I went to let the rep know and she met me outside and said it was good she would change it but i dont know if she did or not. This location needs to work on their customer service.Jason K.
Stop overcharging people I had three transactions took out my accountzion C.
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.Susan R.
Customer service was the best ever Love Y'all Thanks Maurice BetheaMaurice B.
El cliente no dejó un comentario.Susan J.
My storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.Melissa H. | Overall Experience
Easy place to drop. Agent helped us check out quickly. Easy to find.KEVIN F.
El cliente no dejó un comentario.Devon W.
El cliente no dejó un comentario.Olivia D.
El cliente no dejó un comentario.Tori N.
El cliente no dejó un comentario.Guadalupe P.
El cliente no dejó un comentario.Ronnie M.
Nothing. Equipment was perfect and pickup and drop off were exceptionally fast.Dennis S.
El cliente no dejó un comentario.EUGENE M.
El cliente no dejó un comentario.Donald H.
Keep doing just what you are doingdennis C.
I received Great customer service. Fast and easy process. well maintained equipment. easy turn- in process.Fremon W.
El cliente no dejó un comentario.Kobus V.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Geroge E.
I didn't see anything about being charged an after hours drop-off fee. Imagine my surprise when I got a receipt for an extra fee. Also, the how-to video wasn't applicable. There was no way to download the pics that it said to do.Marty S.
There was not enough staff and the staff that was available was rude and yells and curses at customers. I was late receiving the truck because of the long line and incorrect password to get the keys for self check in. Upon return of the truck the store was not busy and I still had to wait 30 minutes for a person to come and check the truck in as returned. The check engine light was on and the truck acted liked it would break down at any moment. Not a good experience. Also I booked movers through Uhaul to help me move and they did not show up. Uhaul does not screen the movers so save yourself the headache and dont hire movers through uhaul.Teasian L.
It seems to take longer to rent a small trailer than it does to rent a car without a reservation. I understand protecting your property and being sure of who is really signing for your property but there has to be a quicker way.Karl K.
El cliente no dejó un comentario.Charlene P.
El cliente no dejó un comentario.joesph M.
El cliente no dejó un comentario.Marisol P.
El cliente no dejó un comentario.Jason E.
Hour long wait to pick-up trailer.Nathan R.
The trailer didn't have a wire to connect the lights and an associate had to scalp one from another unit and that one didn't work so I had to do the drive without brake lights or turn signals.Andrew H.
Place time on website when installers arrive. Waited in parking lot almost 3 hrs and hire another employee to attend customers at the counter. The line was wrapped around the cornerRichard B.
Very professional and helpful.Darryl R.
El cliente no dejó un comentario.bennie B.
The counter (lady) person was very polite, helpful and her customer service was excellent! The guys working the yard on pickup and return were Great and did an awesome job!Christopher R.
Instructions on how to wrap the safety chain . Chain was far too long--Why? Not necessary!!Richard M.
Excellent service and very professional.Michael B.
Keep on doing what your doing!!!CLARENCE M.
El cliente no dejó un comentario.Heather S.
Great service. Sales representative was very knowledgeable, courteous and pleasant to work with. Great experience.Kevin D.
The attendant listened wellNorman G.
Service was great!James D.
Using 24/7 truck rental, the wrong keys were given to us, it took 3 hours to get it sorted out. Was told we would receive free milage for the inconveniences, was still charged for all the miles. Was told that the van did not need to be back till 10 (when we finally were able to take it) not 7, was called to be reminded that it was due back at 7. Tried to call about that and was just hung up on 3 times. Will NEVER use U-Haul again.Jessica B.
El cliente no dejó un comentario.Janel S.
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.GEORGE C.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.Tytrelle J.
All was greatâ€¦. Like the photo before leaving the hubLourdes M.
El cliente no dejó un comentario.Sabrina D.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Alfonzia H.
The charges me double and then even after I called to get it fixed, they still chargers me antihero $19 charge over what I owedjennifer Y.
El cliente no dejó un comentario.Robert S.
The vehicles should be clean better.Heriberto A.
El cliente no dejó un comentario.spencer M.
El cliente no dejó un comentario.Harry M.
El cliente no dejó un comentario.KOBE L.
I reserved a 15' truck with a ramp to be picked up on Saturday May,7 at 6:00. The day before I was to pick it up I received a text followed by a phone call from a UHaul representative that I was to pick up the truck at Tat Heel, NC which was over 30 minutes away. I told the rep that was unacceptable and she immediately told me that she was going to cancel the reservation. I said â€œDo not Cancel, because I have everything packed and arranged people to help me load the truck the same day. She said she was confused. I told her I will talk to someone else that is not confused. I call to get another representative who arranged for me to pick up a 20' truck at another location which was 30 minutes from the location I originally reserved. That was the best she could do, so I accepted that arrangement. I want to the location at 5:45. The truck was there, but while signing out the truck on-line I got to a point that I had to call Uhaul to confirm it was me. It took over 30 minutes of being on hold. I finally got the pass code to the lock. NO key! Called Uhaul again 30 plus minute hold. They told me to pick up a truck on Lillington which was a further 15 minutes away from where I was. Arrived at Lillington and a truck was available, but the rep there told me I would have to return the truck there after use. I was moving over 630 miles and had reserved for one way. He told me I could not take the truck. Another call to Uhaul, short wait time. Finally got someone that was not rude, and wokred with me. She told me there was a 15' has I originally asked for in Fayetteville near where I was moving from. I want to the location on Bragg Blvd and found a nice customer service rep who assigned me my vehicle. It took driving over 40 miles, and wasting over 3 hours to find a truck that I originally reserved at a location closer to my original reservation location. Overall a terrible experience, but thankful that the Bragg Blvd location provided better customer service.Gary P.
El cliente no dejó un comentario.Darren C.
El cliente no dejó un comentario.Ray M.
The truck was in the down lot for repairs but they said it was fine, no issues it was parked there by mistake. After only 20 mins of driving an error message appears on dashboard so there was a problem w the truck.Brent R.
El cliente no dejó un comentario.Dominique B.
El cliente no dejó un comentario.Wade F.
El cliente no dejó un comentario.Alf R.
El cliente no dejó un comentario.Veronica T.
El cliente no dejó un comentario.Cedric S.
El cliente no dejó un comentario.Louis D.
El cliente no dejó un comentario.william L.
El cliente no dejó un comentario.DEAN H.
El cliente no dejó un comentario.Jeff G.
El cliente no dejó un comentario.Jessica S.
More people working at the front desk. Busiest rental place in Fayetteville.Andre E.
El cliente no dejó un comentario.Alesia C.
El cliente no dejó un comentario.Maurice H.
Everyone was friendly and helpfull.rosea B.
Employees could take their time with the customer and maker sure they understandDejenara K.
El cliente no dejó un comentario.Roberto Z.
Very professional group.Jacqueline F.
El cliente no dejó un comentario.Bretlan W.
El cliente no dejó un comentario.Alice W. | Overall Experience
El cliente no dejó un comentario.Monica B. | First Impressions
El cliente no dejó un comentario.TARAS R. | Overall Experience
Everything was good until I moved out!!MELISSA S. | Overall Experience
Staff were helpful and knowledgeable. Storage unit was clean and tidy.ELIZABETH M. | Overall Experience
Very friendly staff.TARAS R. | First Impressions
Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.ELIZABETH M. | First Impressions
You were there when we needed it most. Thanks a million!Alice W. | First Impressions
Awesomekyle a. | Overall Experience
El cliente no dejó un comentario.Justin P. | Online Move In
The staff was nice.ARRISE S. | First Impressions
I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I'd recommend being more customer service focused.Mary D. | Overall Experience
Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.Enedelia R. | Overall Experience
Excellent.fredrick h. | Overall Experience
When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn't get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn't. So frustrating.Dannielle F. | Online Move In
Treated respectfully , great customer servicedavid p. | First Impressions
I love Kim the GM and her whole teamMARCUS R. | Overall Experience
El cliente no dejó un comentario.Cynthia D. | Overall Experience
The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!KIMBERLY V. | First Impressions
Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no helpchris d. | Overall Experience
Clean and organized with friendly staff willing to help in any way possible. Gracias.GABBATA M. | Overall Experience
Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.Charice R. | Online Move In
El cliente no dejó un comentario.tally m. | Overall Experience
I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.Simone W. | Overall Experience
Please fix the gate to storage facility.GABBATA M. | First Impressions
El cliente no dejó un comentario.Donald G. | Overall Experience
El cliente no dejó un comentario.diamonte u. | Overall Experience
El cliente no dejó un comentario.Davina M. | Overall Experience
El cliente no dejó un comentario.James W. | First Impressions
El cliente no dejó un comentario.Marisa H. | First Impressions
Keep up the great servicePhill D Coaxum P. | Overall Experience
N/CMELISSA S. | First Impressions
El cliente no dejó un comentario.Lewis H. | First Impressions
Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..Sherry W. | First Impressions
El cliente no dejó un comentario.Zachary B. | Overall Experience
Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.Lena B. | Overall Experience
El cliente no dejó un comentario.Bernice S. | Overall Experience
El cliente no dejó un comentario.Justin F. | First Impressions
Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it's cost effective.Karl S. | Overall Experience
El cliente no dejó un comentario.ESRUN E. | First Impressions
First good Uhual experience I had in my entire move.Anicca C. | Overall Experience
The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.Septemberr T. | Overall Experience
El cliente no dejó un comentario.jalisa H. | Overall Experience
The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.nathaniel w. | First Impressions
El cliente no dejó un comentario.Jerome S. | Overall Experience
El cliente no dejó un comentario.Terri M. | Overall Experience
El cliente no dejó un comentario.triberious c. | Overall Experience
El cliente no dejó un comentario.Anicca C. | First Impressions
El cliente no dejó un comentario.Jacqueline F. | Overall Experience
Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phonestacia M. | Overall Experience
The staff was wonderful in helping me during my problems at that facility..Bernice S. | Overall Experience
El cliente no dejó un comentario.JEFFREY H. | First Impressions
El cliente no dejó un comentario.veronica c. | Overall Experience
.Victoria S. | Online Move In
El cliente no dejó un comentario.donnell c. | First Impressions
El cliente no dejó un comentario.CORALYS P. | Overall Experience
El cliente no dejó un comentario.carolyn p. | First Impressions
I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.RON W. | Online Move In
My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can't help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I'm paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn't checkout. Bad business and a darn ripoff.Connie J. | Overall Experience
El cliente no dejó un comentario.NATHAN M. | Overall Experience
I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn't put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn't have the cash or she didn't know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.Kim K. | Overall Experience
El cliente no dejó un comentario.julia j. | First Impressions
Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.SHAWN T. | First Impressions
El cliente no dejó un comentario.Michelle F. | Overall Experience
Great help from the workerserik W. | Overall Experience
Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something awaybernardo g. | Overall Experience
El cliente no dejó un comentario.Brenda G. | Overall Experience
Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .Jetran R. | First Impressions
El cliente no dejó un comentario.ERNESTINE W. | Overall Experience
El cliente no dejó un comentario.Lafayette J. | Overall Experience
El cliente no dejó un comentario.Angela M. | First Impressions
El cliente no dejó un comentario.dwayne f. | Overall Experience
So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.Andrew R. | First Impressions
Great costumer service.Angel B. | Overall Experience
El cliente no dejó un comentario.Michelle F. | First Impressions
The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.joshua d. | First Impressions
Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..Jaime E. | Overall Experience
I love U-Haul !Rosalia l. | Overall Experience
Very clean, secure and safe storage. Just a little pricey over time. Overall really good.Amberine B. | Overall Experience
El cliente no dejó un comentario.Rachel L. | Overall Experience
El cliente no dejó un comentario.Terrielle C. | First Impressions
The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn't find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .Austin S. | Overall Experience
El cliente no dejó un comentario.lee m. | First Impressions
She told me my "destination would be changed " it look like it wasn't. I'd hate to find out my card is steady being charged for a piece of equipment I've turned in and then they don't even pick up the phone Aisha mickle 202-412-2222aisha M. | Overall Experience
El cliente no dejó un comentario.Evelyn H. | Overall Experience
professional and very cleanmaurice w. | Online Move In
Yes I would definitely use you all again I also have a storage building on the premisesLoretta W. | First Impressions
Mrs.Kim was very kind. She’s a great manager.aaliyah m. | Overall Experience
The prices are way To high for the storage buildingLa Tiffany F. | Overall Experience
El cliente no dejó un comentario.Bernice S. | First Impressions
El cliente no dejó un comentario.Crystal F. | Overall Experience
Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so muchChristina P. | Overall Experience
Everything I left in storage was ruined by leaks and rats 🐀 in the facilityChris W. | Overall Experience
El cliente no dejó un comentario.Christina P. | First Impressions
Great facilityKevin H. | Overall Experience
U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,Raymond W. | Overall Experience
thanksBryan c. | Overall Experience
Awesome serviceMitchell H. | Overall Experience
Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.Olivia G. | Overall Experience
Excellent services, facilities and staff.Omar D. | Overall Experience
Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.CARLA D. | First Impressions
Everything was wellGlenda E. | Overall Experience
Great service everything was ready in and out in 15 minBryan c. | First Impressions
I would recommend this place, each time I needed assistance or a question; always helpful and patient. Gracias.Samantha G. | Overall Experience
Great experienceYvette P. | Overall Experience
Brenda was very pleasant and helpful Would recommend to others to use this locationApril G. | First Impressions
We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?ALYSON C. | Overall Experience
Terrific serviceGayland E. | First Impressions
The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!Eric D. | First Impressions
Nice staffApril L. | Overall Experience
Great service, friendly staff!!!Doug J. | Overall Experience
Great service!!Evelyn H. | First Impressions
Everything went smoothlyJacqueline F. | First Impressions
The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 minDENNIS E AND MARY B. | Overall Experience