Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

3,790 comentarios

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tytrelle J. 
Clasificación:
5.0

All was great…. Like the photo before leaving the hub

Lourdes M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonzia H. 
Clasificación:
1.0

The charges me double and then even after I called to get it fixed, they still chargers me antihero $19 charge over what I owed

jennifer Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

The vehicles should be clean better.

Heriberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

spencer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOBE L. 
Clasificación:
2.0

I reserved a 15' truck with a ramp to be picked up on Saturday May,7 at 6:00. The day before I was to pick it up I received a text followed by a phone call from a UHaul representative that I was to pick up the truck at Tat Heel, NC which was over 30 minutes away. I told the rep that was unacceptable and she immediately told me that she was going to cancel the reservation. I said “Do not Cancel, because I have everything packed and arranged people to help me load the truck the same day. She said she was confused. I told her I will talk to someone else that is not confused. I call to get another representative who arranged for me to pick up a 20' truck at another location which was 30 minutes from the location I originally reserved. That was the best she could do, so I accepted that arrangement. I want to the location at 5:45. The truck was there, but while signing out the truck on-line I got to a point that I had to call Uhaul to confirm it was me. It took over 30 minutes of being on hold. I finally got the pass code to the lock. NO key! Called Uhaul again 30 plus minute hold. They told me to pick up a truck on Lillington which was a further 15 minutes away from where I was. Arrived at Lillington and a truck was available, but the rep there told me I would have to return the truck there after use. I was moving over 630 miles and had reserved for one way. He told me I could not take the truck. Another call to Uhaul, short wait time. Finally got someone that was not rude, and wokred with me. She told me there was a 15' has I originally asked for in Fayetteville near where I was moving from. I want to the location on Bragg Blvd and found a nice customer service rep who assigned me my vehicle. It took driving over 40 miles, and wasting over 3 hours to find a truck that I originally reserved at a location closer to my original reservation location. Overall a terrible experience, but thankful that the Bragg Blvd location provided better customer service.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray M. 
Clasificación:
1.0

The truck was in the down lot for repairs but they said it was fine, no issues it was parked there by mistake. After only 20 mins of driving an error message appears on dashboard so there was a problem w the truck.

Brent R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alf R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cedric S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

william L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
4.0

More people working at the front desk. Busiest rental place in Fayetteville.

Andre E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice H. 
Clasificación:
5.0

Everyone was friendly and helpfull.

rosea B. 
Clasificación:
2.0

Employees could take their time with the customer and maker sure they understand

Dejenara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto Z. 
Clasificación:
5.0

Very professional group.

Jacqueline F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bretlan W. 
Clasificación:
5.0

Just do what you do

bobby P. 
Clasificación:
2.0

Rented Chevy truck. Truck looked like it was in several wrecks, app indicated it was in like new condition. Took me several minutes out of my rental period to document damages. As soon as I left the store started calling me to see when (4h rental) I was going to bring it back so they could rent it out. 3/10 will not use again.

Sidney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
1.0

You should not give customers broken wind shield and Mirrors on a vehicle to drive. Also the vehicle had faulty AC and bad braking system. Never again. The manager Mr Tyler I spoke to him he did nothing. They know the equipment was bad and they did not took care of me. I will not be recommending this place.

jermaine N. 
Clasificación:
3.0

Ensure clean trucks that aren't still dirty from 1000 previous drivers and maintain the vehicles. Felt as if the truck was about to break down.

Marcus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
2.0

Why in the world do you all need multiple points of contact for a rental? And are you selling this PII to 3rd parties? It was incredibly frustrating to have to doll out names and phone numbers of people who are not involved with the rental, and I will not be using the service again if thats what it takes.

Branden R. 
Clasificación:
2.0

We were given a truck with a bad rear passenger tire. By the time we arrived at our destination, the tire had blown out and there was a hole in it. If the pick up location had done a proper job inspecting the truck before we picked it up, that would not have happened.

Valerie H. 
Clasificación:
2.0

I was charged $57 for insurance I specifically denied. Also I was told I was allowed 260 miles only to find out at drop off that the actual allowed mileage was 180 miles which cost me an additional $54.

Tom S. 
Clasificación:
5.0

Very nice people

Shanna L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie A. 
Clasificación:
5.0

Bragg uhaul rental is the best I have ever seen. They are professional and their equipment is always clean.

MICHAEL G. 
Clasificación:
4.0

I requested a dolly and 12 moving blankets. These were not available on the day of the move. I had to buy a dolly from the store, which was not necessary. The staff was friendly and accommodating.

Corey R. 
Clasificación:
4.0

I requested a hand truck (dolly), since I was renting a 20 foot truck, I thought it was standard practice for those to be in the larger vehicles. One was brought to me, that was too short, for my freezer, washer, and dryer... I would recommend, but I would advise to ask questions and make triple sure if you're in need of additional trequested items...

sharon Y. 
Clasificación:
4.0

One employee, the one with Mr T Jr. starter kit,is rude, unprofessional and a liability. He tried to start a physical altercation. Consider this fair warning. When your company finds itself on the wrong side of litigation because hot head Jr doesn't know how to act with your repeat customers

Anthony B. 
Clasificación:
4.0

Email my receipt please. farmerpe@yahoo.com

Peter F. 
Clasificación:
5.0

The woman at the counter was phenomenal!! Soo nice.

William L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNMICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shakeema L. 
Clasificación:
2.0

Vehicle's check engine light came on, it had a coolant leak, and the brakes likely needs to be replaced.

Christina F. 
Clasificación:
4.0

Despite being short-staffed and very busy, the staff remained courteous and friendly.

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

Quick return, great service!

eddie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa L. 
Clasificación:
1.0

Your roadside assistance team is deplorable

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMISON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chaka B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alec H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken S. 
Clasificación:
1.0

This is the second time recently that I've rented a piece of equipment from this U-Haul location. And it is the second time that they've tried to steal money from me, the first time was after I left they changed the amount of fuel in the vehicle that I had rented to a full tank although I had uploaded an image of it before leaving am I contract still stated that I left with just over a half a tank they tried to tell me that I was wrong and that I would need to pay for the fuel. And then just two days ago I rented a motorcycle trailer from them headed back within 2 hours scheduled to have it for 6 hours. Employees disconnected it for my vehicle hooked it to a U-Haul that was already there and told me not to worry they would check in the trailer immediately and I should receive receipt soon so I went on my way the following day I received the receipt for an after hours turn in surcharge come to find out the place never checked in the trailer until the following morning. What a shitty dirty stealing location.

RORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rudolph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri P. 
Clasificación:
5.0

KEEP UP THE GREAT SETVICES!!!

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romarick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

If there is damage on the vehicles, go ahead and fix that so the next customer has no association of liability to the damage

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

Nothing, nice clean truck to move furniture. Will rent here again!

Travis T. 
Clasificación:
5.0

Terrell was an excellent U-Haul representative.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna T. 
Clasificación:
5.0

Ryan and AL were awesome. Excellent customer service

NICK C. 
Clasificación:
5.0

Timely, friendly and efficient

calvin S. 
Clasificación:
4.0

Ac in this unit was not working well other than that every thing was good

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY E. 
Clasificación:
5.0

Ryan provided excellent customer service when I returned the truck. Please give him a raise.

Oliver C O. 
Clasificación:
5.0

Online registration made my appointment for pickup fast. People at this facility are fast and friendly.

Matthew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyshaee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
4.0

No Dollie's and blankets were rented but not on truck

Patty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olando E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TARAS R.  |  Overall Experience 
Clasificación:
4.0

Everything was good until I moved out!!

MELISSA S.  |  Overall Experience 
Clasificación:
5.0

Staff were helpful and knowledgeable. Storage unit was clean and tidy.

ELIZABETH M.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff.

TARAS R.  |  First Impressions 
Clasificación:
5.0

Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.

ELIZABETH M.  |  First Impressions 
Clasificación:
5.0

You were there when we needed it most. Thanks a million!

Alice W.  |  First Impressions 
Clasificación:
5.0

Awesome

kyle a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P.  |  Online Move In 
Clasificación:
5.0

The staff was nice.

ARRISE S.  |  First Impressions 
Clasificación:
4.0

I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I'd recommend being more customer service focused.

Mary D.  |  Overall Experience 
Clasificación:
5.0

Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.

Enedelia R.  |  Overall Experience 
Clasificación:
5.0

Excellent.

fredrick h.  |  Overall Experience 
Clasificación:
1.0

When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn't get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn't. So frustrating.

Dannielle F.  |  Online Move In 
Clasificación:
5.0

Treated respectfully , great customer service

david p.  |  First Impressions 
Clasificación:
5.0

I love Kim the GM and her whole team

MARCUS R.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Cynthia D.  |  Overall Experience 
Clasificación:
5.0

The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!

KIMBERLY V.  |  First Impressions 
Clasificación:
5.0

Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help

chris d.  |  Overall Experience 
Clasificación:
5.0

Clean and organized with friendly staff willing to help in any way possible. Gracias.

GABBATA M.  |  Overall Experience 
Clasificación:
5.0

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Charice R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

tally m.  |  Overall Experience 
Clasificación:
1.0

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Simone W.  |  Overall Experience 
Clasificación:
3.0

Please fix the gate to storage facility.

GABBATA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

diamonte u.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Davina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa H.  |  First Impressions 
Clasificación:
5.0

Keep up the great service

Phill D Coaxum P.  |  Overall Experience 
Clasificación:
3.0

N/C

MELISSA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis H.  |  First Impressions 
Clasificación:
5.0

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Sherry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
3.0

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Lena B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernice S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F.  |  First Impressions 
Clasificación:
4.0

Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it's cost effective.

Karl S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ESRUN E.  |  First Impressions 
Clasificación:
5.0

First good Uhual experience I had in my entire move.

Anicca C.  |  Overall Experience 
Clasificación:
5.0

The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.

Septemberr T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jalisa H.  |  Overall Experience 
Clasificación:
5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

nathaniel w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Terri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

triberious c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anicca C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline F.  |  Overall Experience 
Clasificación:
2.0

Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone

stacia M.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful in helping me during my problems at that facility..

Bernice S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica c.  |  Overall Experience 
Clasificación:
5.0

.

Victoria S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

donnell c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CORALYS P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

carolyn p.  |  First Impressions 
Clasificación:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON W.  |  Online Move In 
Clasificación:
2.0

My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can't help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I'm paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn't checkout. Bad business and a darn ripoff.

Connie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN M.  |  Overall Experience 
Clasificación:
2.0

I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn't put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn't have the cash or she didn't know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.

Kim K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julia j.  |  First Impressions 
Clasificación:
5.0

Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.

SHAWN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F.  |  Overall Experience 
Clasificación:
5.0

Great help from the workers

erik W.  |  Overall Experience 
Clasificación:
2.0

Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

bernardo g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda G.  |  Overall Experience 
Clasificación:
4.0

Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

Jetran R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTINE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafayette J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

dwayne f.  |  Overall Experience 
Clasificación:
2.0

So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Andrew R.  |  First Impressions 
Clasificación:
5.0

Great costumer service.

Angel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F.  |  First Impressions 
Clasificación:
5.0

The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

joshua d.  |  First Impressions 
Clasificación:
3.0

Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..

Jaime E.  |  Overall Experience 
Clasificación:
5.0

I love U-Haul !

Rosalia l.  |  Overall Experience 
Clasificación:
4.0

Very clean, secure and safe storage. Just a little pricey over time. Overall really good.

Amberine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrielle C.  |  First Impressions 
Clasificación:
3.0

The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn't find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .

Austin S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lee m.  |  First Impressions 
Clasificación:
1.0

She told me my "destination would be changed " it look like it wasn't. I'd hate to find out my card is steady being charged for a piece of equipment I've turned in and then they don't even pick up the phone Aisha mickle 202-412-2222

aisha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn H.  |  Overall Experience 
Clasificación:
5.0

professional and very clean

maurice w.  |  Online Move In 
Clasificación:
5.0

Yes I would definitely use you all again I also have a storage building on the premises

Loretta W.  |  First Impressions 
Clasificación:
4.0

Mrs.Kim was very kind. She’s a great manager.

aaliyah m.  |  Overall Experience 
Clasificación:
3.0

The prices are way To high for the storage building

La Tiffany F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal F.  |  Overall Experience 
Clasificación:
4.0

Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much

Christina P.  |  Overall Experience 
Clasificación:
1.0

Everything I left in storage was ruined by leaks and rats 🐀 in the facility

Chris W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P.  |  First Impressions 
Clasificación:
5.0

Great facility

Kevin H.  |  Overall Experience 
Clasificación:
1.0

U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,

Raymond W.  |  Overall Experience 
Clasificación:
4.0

thanks

Bryan c.  |  Overall Experience 
Clasificación:
5.0

Awesome service

Mitchell H.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Olivia G.  |  Overall Experience 
Clasificación:
5.0

Excellent services, facilities and staff.

Omar D.  |  Overall Experience 
Clasificación:
3.0

Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

CARLA D.  |  First Impressions 
Clasificación:
5.0

Everything was well

Glenda E.  |  Overall Experience 
Clasificación:
5.0

Great service everything was ready in and out in 15 min

Bryan c.  |  First Impressions 
Clasificación:
5.0

I would recommend this place, each time I needed assistance or a question; always helpful and patient. Gracias.

Samantha G.  |  Overall Experience 
Clasificación:
5.0

Great experience

Yvette P.  |  Overall Experience 
Clasificación:
5.0

Brenda was very pleasant and helpful Would recommend to others to use this location

April G.  |  First Impressions 
Clasificación:
4.0

We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?

ALYSON C.  |  Overall Experience 
Clasificación:
5.0

Terrific service

Gayland E.  |  First Impressions 
Clasificación:
5.0

The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!

Eric D.  |  First Impressions 
Clasificación:
5.0

Nice staff

April L.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly staff!!!

Doug J.  |  Overall Experience 
Clasificación:
5.0

Great service!!

Evelyn H.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly

Jacqueline F.  |  First Impressions 
Clasificación:
4.0

The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 min

DENNIS E AND MARY B.  |  Overall Experience 
Clasificación:
5.0

We were treated like we were the only customers in the store. Excellent staff.

Terry M.  |  First Impressions 
Clasificación:
5.0

Very friendly and professional.

James E.  |  First Impressions 
Clasificación:
5.0

You Rock!

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

Quick and friendly customer service. Everyone was so helpful!!!

paula m.  |  First Impressions 
Clasificación:
5.0

Very friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.

Jonathan W.  |  Overall Experience 
Clasificación:
5.0

Very friendly'wantingto help the customer.

Jonathan W.  |  First Impressions 
Clasificación:
4.0

Storage space met my needs. I wished the gate entry reader was reachable from car.

STEPHEN E B.  |  Overall Experience 
Clasificación:
4.0

Clean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.

Richard J.  |  Overall Experience 
Clasificación:
4.0

Great place

Sylvester M.  |  Overall Experience 
Clasificación:
5.0

Kimberly answered all my questions and made my moving experience all the better.

Sharmaine A.  |  First Impressions 
Clasificación:
5.0

Needs more lighting around the storage areas but other than that great

Jasmine J.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! I would not have gone anywhere else.

GARY J.  |  First Impressions 
Clasificación:
3.0

N/C

Terrance E.  |  Overall Experience 
Clasificación:
5.0

Great

Latasha V.  |  Overall Experience 
Clasificación:
5.0

Y'all still owe me 19.99 for signing up for auto pay. You didn't remove my late fee!

arkelle e.  |  Overall Experience 
Clasificación:
5.0

Excellent service and the staff were friendly and helpful.

Abdallah S.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. ¡Gracias!

mohanned e.  |  Overall Experience 
Clasificación:
3.0

Employees were courteous and helpful. You just need more help, very busy location. This was a Sunday.

Lisa M. | Reservación
Clasificación:
5.0

Easy to work with.

jane h. | Reservación
Clasificación:
3.0

good

Laquetta S. | Reservación
Clasificación:
1.0

Made a reservation at corporate office for Bragg Blvd location.... after I was informed that U-haul was giving a free 30 day storage to patrons in the path of Hurricane Florence. Down hill from there!

MARIO C. | Reservación
Clasificación:
3.0

Good price for storage and easy to use. Staff had little sense of urgency or commitment, but the overall purpose was met. Gracias.

Cody W.  |  Overall Experience 
Clasificación:
1.0

The wait to get anything done was awful. Not enough staff for that busy of a facility! The staff were very nice. Will go elsewhere for any uhaul needs in the future.

Ryan T.  |  Overall Experience 
Clasificación:
5.0

Great Experience

Tiffany W. | Reservación
Clasificación:
5.0

One of the best I have seen so far!!!! Would be a great enhancement for the store to build a complex storage at the back with several floors; they have the space to do so. Customer service is great!

MIGUEL Q.  |  Overall Experience 
Clasificación:
5.0

Just want to say thanks for your bussiness

brenda m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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