Customer Reviews for U-Haul Moving & Storage at Box Rd

5,093 reviews

1700 Box Rd   Columbus, GA 31907
(E of I-185 Exit 6)

(706) 568-0322

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 568-0322

1700 Box Rd
Columbus, GA 31907
(E of I-185 Exit 6)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laporscha Wright 
Rating:
1.0

Was offered a rate of $214 for the rental if I dropped it off at a further location. When I came to pick up the truck, I was charged an extra $100 which the owner said was a “credit charge” that would go away. It wasn’t until after I paid that he told me that was the price for the rental, what a scam.

Philip Friedrich 
Rating:
5.0

Customer did not leave a comment.

Wanshunntal Wineglass 
Rating:
4.0

Customer did not leave a comment.

WILLIE EDGERTON 
Rating:
2.0

Customer did not leave a comment.

Laterin Clark 
Rating:
5.0

Customer did not leave a comment.

DANNY PARK 
Rating:
5.0

I'm a repeated customer thanks.

Morris Arthur 
Rating:
5.0

Customer did not leave a comment.

Curtis Spicer 
Rating:
1.0

Equipment was in terrible condition. The ride was horrible while empty and at I put load on. I had to buy more straps to secure load due to the increased risk with bad ride. I called U-Haul customer service multiple times and they transferred me from one department to the next. It seemed like no one knew how to solve the problem. I must have spoken with at least six different people and still couldn’t get the help I needed to exchange or get trailer fixed. In need of a trailer I eventually just decided to deal with it. This was by far the worst experience with U-Haul ever.

Rodney Alexander 
Rating:
5.0

Customer did not leave a comment.

ANTIWON SAMPSON 
Rating:
4.0

Customer did not leave a comment.

Doris Davis 
Rating:
5.0

Customer did not leave a comment.

Andre Neely 
Rating:
4.0

Customer did not leave a comment.

Robin Tessin 
Rating:
5.0

The Gentleman I believe his name was Ryan Mobley, was a true professional and was able to manage multiple customers at once and still have great customer service and explain everything. If you can make him a manager do it! He is talent you should you should do everything to keep!

Tad Snyder 
Rating:
5.0

Yall max out my credit card bcuz ur rate for van went up with out notice...I was driving bcuz of 69cent a mile base on that but when return yall max out my credit card and had to pay over fee Plz refund 45 dollars Timothy peterson 5520 Forrest rd Columbus ga 706 5703521

Timothy Peterson 
Rating:
5.0

Customer did not leave a comment.

Joyce Perry 
Rating:
5.0

Customer did not leave a comment.

Tequashonjula Gardner 
Rating:
4.0

N/A

Kim Thomas 
Rating:
5.0

Customer did not leave a comment.

Tressy Hilton  |  First Impressions 
Rating:
5.0

The staff was extremely courteous & helpful at pickup & return,

donald craft 
Rating:
3.0

The front desk may have been under staffed.

Eric Haas 
Rating:
5.0

The truck drove hard

BALINDA CLEMONS 
Rating:
5.0

Customer did not leave a comment.

DONNA CLARKE 
Rating:
5.0

Customer did not leave a comment.

SIDNEY ITELMONG 
Rating:
5.0

The staff was exceptionally knowledgeable and courteous. They were quick yet thorough. Each person I interacted with was equally professional.

Terri Lynn Adom kankam 
Rating:
5.0

Customer did not leave a comment.

Kesetta Sanders 
Rating:
5.0

Customer did not leave a comment.

David Abbott 
Rating:
2.0

Customer did not leave a comment.

Marus Thompson 
Rating:
5.0

Customer did not leave a comment.

Demarcus Fowler 
Rating:
5.0

They did a fantastic job! Very pleased!

Jerome Turner 
Rating:
5.0

Customer did not leave a comment.

Shiel Dillahunt 
Rating:
5.0

Customer did not leave a comment.

whitney bland 
Rating:
5.0

Customer did not leave a comment.

Robert Ross 
Rating:
1.0

Customer did not leave a comment.

bobbie oneal 
Rating:
5.0

The U-haul staff at the Box Road Location is always helpful and courteous.

santiago sabino 
Rating:
5.0

Customer did not leave a comment.

Ke'Ondra Ward 
Rating:
5.0

Customer did not leave a comment.

Eric Linson 
Rating:
5.0

This uhaul on box road is my favorite uhaul place. They always ensure that my family and I are taken care of. When every we need a the box road location we are always greeted with a smile and lots od laugh. Ryan and his employees are so amazingly awesome thanks guys at box road location you ROCK!!!!

erica thomas 
Rating:
5.0

Customer did not leave a comment.

PETER HOFFMAN 
Rating:
3.0

Customer did not leave a comment.

Robbie McClure 
Rating:
5.0

Just keep hiring people who enjoy serving others, and the quality of service will shine through.❤️🙏🏿

ESTHER MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Carolyn Thomas 
Rating:
4.0

Customer did not leave a comment.

David Crowley 
Rating:
4.0

You have to be a good one to beat the service you have right now everything is good and very good

DONNELL JAMES 
Rating:
5.0

Customer did not leave a comment.

Karen Smith 
Rating:
5.0

Both pickup and drop off were a breeze. There was a little bit of a line, but not too bad, the entire pickup process took around 30 minutes. Drop off was super quick; I arrived at 0700 and the person in the front came out and dropped the trailer in the first five minutes. It took a couple hours to get the email confirmation that the trailer had been returned, but the process was easier than I was expecting.

Levi Heaberlin 
Rating:
5.0

Customer did not leave a comment.

Edward Dingle 
Rating:
4.0

Customer did not leave a comment.

Michael Watson  |  First Impressions 
Rating:
2.0

The owner was not friendly at all. Not good for sales. Also wS caught off guard with a possible $115 charge after returning trailer. Am not happy

William Brooks 
Rating:
5.0

Customer did not leave a comment.

Christopher Washington 
Rating:
5.0

Excellent and convenient

Iraklis Koskeridis 
Rating:
5.0

None

Laurenda London  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Tague 
Rating:
5.0

Great service

Rosalind Murray 
Rating:
3.0

Cost is to high. I stayed in Georgia and still cost me over $279. Not even $50 refunded. U Hall is very costly to move even in the same state. Why???

Abbey Boyd 
Rating:
5.0

Our trailer we rented from U-Haul did its job perfectly. From Columbus,Ga. to San Antonio in spite of the weather with the cold and ice.

MARK DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

Carolyn Thomas 
Rating:
5.0

Customer did not leave a comment.

Carolyn Thomas 
Rating:
5.0

The van worked well. There was only one small thing that I would change. I wish the barrier between the drivers seat and the cargo area was pushed back a foot or so. There was hardly any way to move the seat back from the steering wheel or to recline the seat.

John Yeiser 
Rating:
5.0

Customer did not leave a comment.

Martina Engel 
Rating:
4.0

N/A

Matthew Collins Jr 
Rating:
5.0

Store manger was very professional, polite & expeditious. Paul Tommey Executive Grouo Realty Realtor 762-822-6411

Paul Tommey 
Rating:
5.0

Friendly and very helpful

Art Gartside 
Rating:
5.0

Customer did not leave a comment.

Morris Arthur 
Rating:
5.0

Customer did not leave a comment.

Courtney Harrelson 
Rating:
5.0

Everyone was great customer service was 100% awesome

Kesetta Sanders 
Rating:
3.0

Customer did not leave a comment.

RENOLD NELSON 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cole 
Rating:
5.0

I am giving 5 stars because Ryan is always so kind and efficient. My only complaint is the lack of help he has. There really needs to be an increase in staffing.

Jazzmine Vann 
Rating:
5.0

Customer did not leave a comment.

William Comerford 
Rating:
5.0

Professional employees and excellent customer service experience

Jimmie Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Fetzko 
Rating:
2.0

Rep called asked where uhaul? I advised its been turned in and he hung up .

Anguwann Davis 
Rating:
5.0

Customer did not leave a comment.

ROBERT Thomas 
Rating:
4.0

Customer did not leave a comment.

deedee mcswain 
Rating:
5.0

Ryan is great person and take care of the customer

Rosalind Murray 
Rating:
5.0

Customer did not leave a comment.

Valancia Duffy 
Rating:
5.0

Excellent customer service.

BRIAN CURRY 
Rating:
5.0

Nothing much good Service

CURTIS DOWELL 
Rating:
4.0

Customer did not leave a comment.

Jonathan Lewis 
Rating:
4.0

Everything went well

Debra Thomas 
Rating:
5.0

Customer did not leave a comment.

VERNESIA bradley 
Rating:
5.0

Customer did not leave a comment.

Monti Oliver 
Rating:
4.0

Customer did not leave a comment.

Catherine Poole 
Rating:
4.0

Customer did not leave a comment.

Angela Finklea 
Rating:
5.0

Customer did not leave a comment.

CHARLES JARRETT 
Rating:
5.0

Customer did not leave a comment.

Rodney Bryant 
Rating:
3.0

Have more employees. I had to wait almost an hour to be waited on and there were only 2 people ahead of me.

vickie gillespie 
Rating:
5.0

Customer did not leave a comment.

SHAKEITHA WALTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug Baldwin 
Rating:
5.0

Customer did not leave a comment.

EVELYN HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE GARCIA LAUREANO 
Rating:
5.0

They did everything right. When I pulled up they immediately stopped scrubbing or cleaning a big truck. It took them only a minute or 2 to check me out and I was finished.

Mary SMITH 
Rating:
5.0

Customer did not leave a comment.

Teofilo Marrero 
Rating:
5.0

Customer did not leave a comment.

Gregory Gonzales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Troy Wise 
Rating:
5.0

Customer did not leave a comment.

DAVID LENNON 
Rating:
2.0

Slow. One person working the counter.

Emanuel Santana 
Rating:
4.0

Customer did not leave a comment.

Denise Bellamy 
Rating:
2.0

Coaching and training for the representative that worked with me. His demeanor was as if I was a bother. He spoke too fast and mumbled his words and when I asked to repeat the 2nd time his tone was condescending. He got the job done but I’ll never visit that site again. I know my absence won’t hurt UHAUL one bit, but people stay away from places where they’re just tolerated.

Kim Thomas 
Rating:
5.0

great customer service

Kyle Smith 
Rating:
5.0

Really appreciated all the info and knowledge we got during our stressful moving period. They were great and I would use them again in a heartbeat.

Billy Conner 
Rating:
5.0

Customer did not leave a comment.

Gerard Schultz 
Rating:
5.0

The gentlemen running the front office was courteous and very pleasant to work ith!

bobbi starr 
Rating:
5.0

GREAT TRIP...IT HELPED ME GET THE JOB DONE MUCH FASTER

Verray Caldwell 
Rating:
5.0

Excellent customer service he was friendly and fast

GERTRUDE JONES 
Rating:
1.0

The check engine light was on and flashing and it kept burning a lot of gas

Antonio Booker 
Rating:
5.0

This storage facility comes highly recommended. The staff was very friendly and helpful. They were quick to resolve any issues. Thank you UHaul.

Qdijah Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawanda Southall  |  Online Move In 
Rating:
5.0

Great

Larobert Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOMMIE HANDFORD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Estacia Kenebrew  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diamond Dowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmie Harris  |  First Impressions 
Rating:
5.0

Pleased with my service

ANNIE THOMAS MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shonyatta Thornton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Washington  |  Overall Experience 
Rating:
5.0

Although unforseen circumstances did occur, all of the U-Haul staff were very courteous and accommodating. If there was a way anyone could help remedy a situation the staff did not hesitate to volunteer their time to help. I highly recommend and will definitely use their services again. THANK YOU!!!!

Davin Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERONDA SANDERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twanna Betishea Crayton  |  First Impressions 
Rating:
5.0

The room ended up being too small for me, however the staff was great. Both of the men that were there working, were efficient, customer friendly and kept the lines moving! I also had an issue on my reservation and they helped.

Ameshia Smith  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Isaac Porter  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Doris Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roselind Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laronda Mabry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSEY ALEXANDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY LEWIS  |  Overall Experience 
Rating:
5.0

The store attendant was very helpful while renting a truck amd storage unit.

Cathy Hollingsworth  |  Overall Experience 
Rating:
1.0

Although the inside Staff was great the communication and storage was terrible. I called a week ahead to reserve a storage big enough for a 4 bedroom and when I arrived the storage could barely only fit one room. It cost me a lot of time and extra money and left me without a storage.

ashley stokes  |  First Impressions 
Rating:
5.0

Ryan was amazing. He took his time to assist us and ensured that we had everything that we needed to make our moving experience a success.

LATREASE HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evis Simpson  |  Overall Experience 
Rating:
5.0

Pleasant staff and secure environment.

Sharon Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Exavier Ligon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velma Royster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS RILEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Kelley  |  First Impressions 
Rating:
5.0

The attendant processing me was excellent. Thanks.

ALFRETA GIBSON  |  First Impressions 
Rating:
1.0

THE USE OF THE TRUCK THAT I DROVE FROM ALL THE WAY FROM BAY CITY, MICHIGAN TO COLUMBUS WAS LIKE A NIGHTMARE. I HAD SO MUCH TROUBLE WITH THAT TRUCK, IT NEEDED AN ALIGNMENT AND THE BRAKES HAD TO BE PUT TO THE FLOOR TO COME TO A FULL STOP, I CAME VERY CLOSE TO HAVING HIT A VEHICLE FROM BEHIND MANY TIMES AND WITH THE TWO TOTAL KNEE REPLACEMENT SURGERIES THAT I HAD HAD IN THE PAST WAS MAGNIFIED TO THE FULL EXTENT. I HAD TO STOP IN OHIO TO GET A HOTEL ROOM. AT A POINT, I COULD BARELY GET IN AND OUT OF THE TRUCK WITHOUT SEVERE PAIN. I SHOULD HAVE BEEN ABLE TO MAKE MY TRIP IN NO LESS THAN 15 HRS. I LEFT BAY CITY, MICHIGAN AROUND NOON ON WEDNESDAY, AUGUST 31st. AND DIDN'T MAKE IT TO MY DESTINATION UNTIL AROUND 11:00 A.M. THAT FRIDAY SEPTEMBER 2nd I WAS IN SO MUCH PAIN DOING MY WHOLE INTIRE DRIVE BECAUSE OF THE BAD BRAKES THAT WERE ON THAT TRUCK, AT TIMES IT WAS VERY HARD FOR ME TO CLIMB BACK INTO THE TRUCK. I HAD TO CALL U-HAUL FOR EMERGENCY ASSISTANCE SEVERAL TIMES AND GOT NO HELP FROM THEM IN A REASONABLE TIME LIMIT, BUT I DID GET HELP FROM COMPLETE STRANGERS. I NEED TO HAVE A TALK WITH THE OWNER OF U-HAUL ABOUT ALL THAT I WENT THROUGH DURING MY TRIP FROM MICHIGAN TO GEORGIA, AND NOT TO MENTION THE TWO DIFFERENT TIMES THAT I HAD TO GET A HOTEL ROOM BECAUSE OF MY EXTREME PAIN, ANXIETY, STRESS, DISTRESS, MENTAL ANGUISH AND MUCH MORE.

lee SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chandra Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALBERT BROOKS  |  First Impressions 
Rating:
3.0

Wasn’t sure how to open gate upon exit. Had to go around to swipe card for gaye to open since it didn’t open automatically.

MATTHEW SHIRAH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE MITCHELL  |  Overall Experience 
Rating:
3.0

There must not be any pest control in the outside units. Ended up tossing half of my stuff from spider infestation.

Shonna Sanders  |  Overall Experience 
Rating:
1.0

My stuff is still there I’m going through some things right now yesterday I was supposed to come pick up my things but I didn’t have a ride

Ayanna Sanders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUISE SKEETE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Velma Royster  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Borders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLETTA WALKER  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SHONTIA BARBER  |  Overall Experience 
Rating:
5.0

Great service!

SCHANTA NEWMAN  |  Overall Experience 
Rating:
5.0

The service was so wonderful, I could shout for joy! 🤭

RHONDA FERGUSON-DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venice Saxton  |  First Impressions 
Rating:
5.0

Friendly and understandable staff!

Brochelle Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetria Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christopher Manta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon Oatis  |  Overall Experience 
Rating:
3.0

Overpriced

Marsha Thomas  |  Overall Experience 
Rating:
3.0

The front desk needs an assistant

Angela johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward inge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaleel Harris  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimtara Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrell Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynell Strickland  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHELA FLOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDDIE ORTEGA JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUISE SKEETE  |  Overall Experience 
Rating:
5.0

I love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transport

Nikita Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynell Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Word  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI WARDLAW  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marquis Ricks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LATISHA HILL  |  First Impressions 
Rating:
1.0

When I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.

CRYSTAL ORR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DREW FIDLER  |  Overall Experience 
Rating:
5.0

Thank you!

ROBERT BURTCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STARASIA DAVIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tresor Ngoma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya Boyer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rubyn Howell  |  First Impressions 
Rating:
5.0

I recommend this place

eric boakye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDMOND ZIEMAK  |  Overall Experience 
Rating:
5.0

I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!

JEREMY COPPINS  |  Overall Experience 
Rating:
5.0

I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.

Antonio Thomas  |  Overall Experience 
Rating:
5.0

Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.

Theresa Turpin  |  First Impressions 
Rating:
1.0

I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!

Tevita Brown  |  Overall Experience 
Rating:
1.0

could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.

DAVID FASICK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emmanuel Ceruti  |  First Impressions 
Rating:
1.0

Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.

MATTHEW ARNOLD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deneka Graham  |  Overall Experience 
Rating:
3.0

There was no air conditioning on some what uncomfortable.

Sharmen Sapp  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise Abdul Aziz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenese Frasier  |  Overall Experience 
Rating:
1.0

Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.

BRIAN GARRETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nokomis Paschal  |  First Impressions 
Rating:
5.0

Staff super helpful. They helped me get a storage unit and return a one-way trailer.

Susan Taylor  |  First Impressions 
Rating:
5.0

Very friendly staff and excellent facility.

Michael Blunk  |  Overall Experience 
Rating:
5.0

Uhaul was there when I needed them the most no matter how long it was.

Deardre Morgan  |  Overall Experience 
Rating:
5.0

Loved it quick and easy

Inez Thetford  |  First Impressions 
Rating:
4.0

Friendly

Byron Rivas-Blandon  |  First Impressions 
Rating:
5.0

Great customer service. Staff was very professional and helpful.

Marline Wright  |  First Impressions 
Rating:
5.0

The young men are very very courteous and professional

WILMA MORRIS  |  First Impressions 
Rating:
5.0

Always faithful.

Kyle Martin  |  Overall Experience 
Rating:
5.0

I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)

SHELA FLOWERS  |  First Impressions 
Rating:
5.0

Great customer service

Shenese Frasier  |  First Impressions 
Rating:
5.0

The young men working there Saturday morning provided top notch customer service.

Cheryl Johnson  |  First Impressions 
Rating:
5.0

The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.

Janice Hardy  |  Overall Experience 
Rating:
5.0

Everything was excellent to include staff.

cenneta gunn  |  Overall Experience 
Rating:
5.0

All was well. Always helpful.

CLAYTON RIEHLE  |  Overall Experience 
Rating:
2.0

Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.

ROGER ALLEN  |  Overall Experience 
Rating:
1.0

Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.

Chyanne Garcia  |  Overall Experience 
Rating:
4.0

I was satisfied with the attention and promptness of the staff.

Nicole Wilson  |  Overall Experience 
Rating:
5.0

Helpful staff and always friendly

Carolyn Hollister  |  Overall Experience 
Rating:
5.0

I found the staff to be extremely helpful

Nicole Wilson  |  First Impressions 
Rating:
5.0

The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!

william Hogencamp  |  Overall Experience 
Rating:
1.0

Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.

dana butler  |  Overall Experience 
Rating:
5.0

The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected

Michelle Young  |  Overall Experience 
Rating:
5.0

Awesome Service

keith White  |  Overall Experience 
Rating:
5.0

No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul

daniel raines  |  Reservation 
Rating:
3.0

I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all

Jessica Beckner  |  Reservation 
Rating:
3.0

Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.

courtney culbertson  |  Overall Experience 
Rating:
4.0

Very nice manager and staff.

BONNIE RILEY  |  Overall Experience 
Rating:
5.0

Great Service!

Janiece Walker  |  Overall Experience 
Rating:
5.0

Very professional and helpful.

Jason Frisina  |  Overall Experience 
Rating:
1.0

Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day

Tiffani Early  |  Overall Experience 
Rating:
5.0

None

Deep Roots Farm  |  Overall Experience 
Rating:
4.0

Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!

diana ross  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top