Comentarios del cliente para U-Haul Moving & Storage at Box Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Box Rd

Grado total:

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Teresa H. en

Grado:

El cliente no dejó un comentario.

Shanitique G. en

Grado:

No only did I come late to my reservation but the truck that was given to me needed a part installed on it. Granted the representative was as helpful as he could be given the situation. But the fact that I had to go to a completely different side of town to get a vehicle that was LARGER than the one I reserved. A process that should’ve taken an hour took two. A complete inconvenience (From the extra money I spent on a larger truck) and quite honestly I’d avoid this place and the headache like the plague.

Anthony W. en

Grado:

Charge to much for mileage!

Niko S. en

Grado:

Nothing at all

George M. en

Grado:

Continue supporting service members & veterans.

Hannah P. en

Grado:

It is IMPOSSIBLE to get ahold of customer support via the number you give for customer support. While en route with my Uhaul I tried to make contact with a human being for almost 30 minutes but, “we are experiencing a high call volume and are unable to take your call.” And now, 6 days later, I’m trying to get ahold of customer service to get a receipt of my Uhaul, and STILL I’m getting this message when I call. This is absolutely unacceptable customer service.

Inez T. en

Grado:

Loved it quick and easy

Edward S. en

Grado:

El cliente no dejó un comentario.

patrick W. en

Grado:

Awesome staff and knowledgeable. Very friendly.

Jeff J. en

Grado:

Micheal, Steve and Store Manager Ryan were great helpers and workers. I'll tell all my friends on Fort Benning and Columbus, Georgia to take their business there. Outstanding work. Jeff Johnston

Amber C. en

Grado:

Call when you say you're going to call. Provide what you say you're going to provide. Know your facts. Make things right with your customer when you screw up.

Vanessa H. en

Grado:

El cliente no dejó un comentario.

Benjamin W. en

Grado:

El cliente no dejó un comentario.

Pamela B. en

Grado:

Employees were very helpful and polite

Donald B. en

Grado:

Only complaint I would have is there were only 2 guys working the counter area and there were several customers, including me, that had to wait quite awhile. The rental process went smoothly, but it took longer than it should have simply because this location seemed understaffed, Both of the guys working there were super friendly and knowledgeable and explained everything pertaining to my truck rental very well.

Davidconway T. en

Grado:

El cliente no dejó un comentario.

Jenifer J. en

Grado:

I would like to see my truck full when I pick it up. Full pick up full drop off. This was another added expense that made the experience irritating.

Boutaina E. en

Grado:

El cliente no dejó un comentario.

Valentina L. en

Grado:

Great customer service

Richard R. en

Grado:

Terrific service!

Justin S. en

Grado:

El cliente no dejó un comentario.

Byron R. en

Grado:

Friendly

Rosalind M. en

Grado:

El cliente no dejó un comentario.

Jose Q. en

Grado:

Have more than one receptionists.

Marline W. en

Grado:

Great customer service. Staff was very professional and helpful.

Carolyn M. en

Grado:

El cliente no dejó un comentario.

Susan T. en

Grado:

El cliente no dejó un comentario.

Tammy M. en

Grado:

August 9th of 2019 we rented a climate-controlled 10 x 15 storage unit 117 the person who put his in this unit did confirm it was climate controlled the person who put us in there was a black guy with long dread like hair when we got into the unit it was not climate controlled he stated to us that was the only unit that he had available I told him that we wanted a 10 x 10 but he stated he did not have no 10 by tens so reluctant we took the unit three days after we moved in another employee stated to us that the air conditioner had been broken for 8 months and this employee also stated that they did have climate controlled units 3/4 mile down the road.. September 8th of 2019 we've removed our belongings from unit 1 1 7 we moved out two U-Haul employees came and observed that we had moved out of this unit and these two U-Haul employees shut the doors and lock them , September 10th of 2019 we received an email from the location manager Robert stating that we was overdue on our unit and also a late fee has been charged to us if Robert the manager of this location would communicate with his employees or look on the computer and hopefully his employees did put down that we had moved out on September 8th the day we were supposed to move out then he would know that there's nobody in that unit of 117 anymore apparently these people do not do their job

Kathy D. en

Grado:

El cliente no dejó un comentario.

WILMA M. en

Grado:

The young men are very very courteous and professional

Gail B. en

Grado:

Great experience.

Tequita H. en

Grado:

Improve customer service when returning ??truck

Julia M. en

Grado:

El cliente no dejó un comentario.

Larry D. en

Grado:

Would be nice if you offered some unlimited miles rates

Michael L. en

Grado:

Just keep doing what you currently do. Excellent customer service!!!!

jamal R. en

Grado:

Awesome customer service and an excellent overall experience. My move from Georgia to California was seamless. The engine in the Uhaul truck is powerful and reliable; simply amazing!

Robert M. en

Grado:

Uhaul represenative was very professional, curtious and attentive. He was quick and efficient.

Kyle M. en

Grado:

Always faithful.

Samuel T. en

Grado:

Well, not distributing rusted/faulty equipment would be a great first step.

Larry B. en

Grado:

El cliente no dejó un comentario.

SHELA F. en

Grado:

I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)

Shenese F. en

Grado:

Great customer service

Cheryl J. en

Grado:

The young men working there Saturday morning provided top notch customer service.

Janice H. en

Grado:

The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.

cenneta g. en

Grado:

Everything was excellent to include staff.

CLAYTON R. en

Grado:

All was well. Always helpful.

ROGER A. en

Grado:

Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.

Chyanne G. en

Grado:

Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.

Nicole W. en

Grado:

I was satisfied with the attention and promptness of the staff.

Carolyn H. en

Grado:

Helpful staff and always friendly

Nicole W. en

Grado:

I found the staff to be extremely helpful

william H. en

Grado:

The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!

dana b. en

Grado:

Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.

Michelle Y. en

Grado:

The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected

keith W. en

Grado:

Awesome Service

daniel r. en

Grado:

No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul

Jessica B. en

Grado:

I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all

courtney c. en

Grado:

Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.

BONNIE R. en

Grado:

Very nice manager and staff.

Janiece W. en

Grado:

Great Service!

Jason F. en

Grado:

Very professional and helpful.

Tiffani E. en

Grado:

Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day

Deep Roots F. en

Grado:

None

diana r. en

Grado:

Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!