Comentarios de los clientes para U-Haul Moving & Storage at Box Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Box Rd

Clasificación general:

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Theresa T. | First Impressions |
Clasificación:

Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.

Tacorrie J.
Clasificación:

El cliente no dejó un comentario.

angel H.
Clasificación:

I was not told the 10 ft truck didn't have a ramp till I got there. I also wasn't told the cost of 50 miles would be put on my card automatically. Thank God I'm not moving again any time soon.

DONNELL J.
Clasificación:

Location need a help long waiting line one person working

MARCI B.
Clasificación:

El cliente no dejó un comentario.

Angela E.
Clasificación:

El cliente no dejó un comentario.

Kari W.
Clasificación:

Everything was fine except dropping off after hours. It took us 30 minutes to figure out the key drop box was not locked - you just had to push it extremely hard. It was VERY hard to open. Also - having to stand outside and take pictures was a pain. Also couldnt remember my uhaul.com password. The entire process took 45 minutes

PURVESHKUMAR P.
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El cliente no dejó un comentario.

ANGELA B.
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El cliente no dejó un comentario.

Anthony E.
Clasificación:

El cliente no dejó un comentario.

Kasonya S.
Clasificación:

The General Manager Ryan was awesome and professional.

Karen A.
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El cliente no dejó un comentario.

Jonathan H.
Clasificación:

Not a thing could have been better. Courteous attentive staff, great equipment. Full marks!

james B.
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El cliente no dejó un comentario.

Jacob P.
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El cliente no dejó un comentario.

Amanda P.
Clasificación:

This location is absolutely horrible. When I arrived there was no one around. I had to search for an employee. He then proceeded to ignore my questions during check in. When I arrived to the drop off location to turn in the vehicle I again had to hunt down an employee. I found two employees in the back room. They told me to wait for them at the counter. I was ignored for 10 minutes. This location acts as if my business is an inconvenience.

PETER J.
Clasificación:

Came from out of state, service representatives were courteous and professional.

Jeanne H.
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El cliente no dejó un comentario.

Tevita B. | Overall Experience |
Clasificación:

I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!

Yader F.
Clasificación:

Great customer service

Belinda R.
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El cliente no dejó un comentario.

ANITA E.
Clasificación:

I called to reserve my Uhual... the rep advised me it would be $39.99. I specifically asked the rep if I could use cash, she stated yes, I could, however, neglected to advise me that in order to use cash I had to put down another $100 deposit just to be able to use cash. So when I got to Uhaul my price changed to &176 plus the additional $100 deposit to pay with cash. So my total for a Uhaul was $276. For 24hrs. I cancelled my reservation. That was so ridiculous.

Johnnie C.
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El cliente no dejó un comentario.

sonja H.
Clasificación:

The young man that served me was AWESOME! He was very knowledgeable and kind. He did a great job and I really appreciate him for helping me today.

CHARLES A.
Clasificación:

El cliente no dejó un comentario.

Jose G.
Clasificación:

None at this time

phyllis J.
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El cliente no dejó un comentario.

Jasmine Nicole D.
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El cliente no dejó un comentario.

Myrtle S.
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Had a wonderful experience everything nice and clean.. i I walked in and the store was clean and smells fresh ..

Tara W.
Clasificación:

Me. Ryan was great I recommended Box Rd Uhaul to all my family an friends. Thank you, for all 🙏🏾💪🏾❤️. Ms. Williams

Joseph F.
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El cliente no dejó un comentario.

Stephanie G.
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El cliente no dejó un comentario.

ROBERT P.
Clasificación:

NEED MORE HEP IN OFFICE AREA

APRIL D.
Clasificación:

El cliente no dejó un comentario.

JOE W.
Clasificación:

Do the same

JOHN O.
Clasificación:

I have used uhaul many times in the past, but not recently. I want to applaud the Airport Thruway location for finding me a truck even though it was at a different location ( box rd.) They set everything up, I just walked in and basically drove away with what I needed. Now, i am very unhappy with the pricing. I needed a truck for 4-5 hrs and approx 30-40 miles. Returning to location of pickup. Even though you advertise for $19.99, I knew it would be around $50. When I saw the receipt for over $120 I was blown away!! Charging .99cent for each mile on top of the rental fee is ridiculous. Just a note: I went to pickup a refrigerator, and upon loading noticed the packing blankets, which i was counting on, were empty. Also, I asked for straps and was told they were up to the customer to get. I'm not sure if you carry them or not in stock, if you do I was not directed towards them. So, again, I had to go buy straps somewhere else. I had to go buy blankets, which cost me even more. I ended up overfilling the gas tank by 1/8 and figured I'd get a credit, which i did not. I was told to be sure and check in online upon return, since it would be after hours. That made sense. So I returned the truck, made sure everything was locked up tight, dropped the keys, and got in my car....then I see I need to give not only precise mileage, but images as well of the mileage counter. I couldn't get back in the truck! So another $20 added to my bill. At the end of the day including everything i got charged, had to buy outside of uhaul, and gas, I am in almost $150 for a 5 hour rental and approx. 30- 40 miles. My dad used uhaul religiously throughout the 80's and 90's and I used uhaul many times in the early 2000's. After this fiasco and what I feel is an overcharge, I probably won't be using uhaul again. It's about the same cost for a delivery service and they do all the lifting and setup that I had to do in this case. Uhaul just isnt worth the money anymore. Good day.

kimberly J.
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El cliente no dejó un comentario.

TRAVIS R.
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I am owed credit from your Airport thruway location because my rental was stolen last Friday and I paid for 3 days in advance but only used the truck for a few hours before it was taken. Please give me my money ASAP

Debra G.
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El cliente no dejó un comentario.

STEVIE R.
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El cliente no dejó un comentario.

KENDEREK W.
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El cliente no dejó un comentario.

Kuaneitra A.
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El cliente no dejó un comentario.

KATOYA F.
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El cliente no dejó un comentario.

MICHAEL K.
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Excellent customer service Very friendly and encouraging

Deandra H.
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El cliente no dejó un comentario.

DAVID F. | First Impressions |
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could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.

Larry D.
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El cliente no dejó un comentario.

Lawrence F.
Clasificación:

Only 1 csw who was exceptionally slow!!! Another employee walking around looking at his phone, back and forth to the back room while 7 people waiting to rent equipment.

HERMAN D.
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El cliente no dejó un comentario.

Emmanuel C. | First Impressions |
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El cliente no dejó un comentario.

Von B.
Clasificación:

Excellent service thank you

thomas N.
Clasificación:

I don't like have to take pictures with my phone and check the truck when I pick it up. The guy checking me out said to contest each section and take pictures. When I brought the truck back there was 6 people in line and the guy checking trucks back in was taking time to air spray the back out of each truck before helping the next guess. Not very customer friendly. I finally asked if I could just leave the keys in the truck.

Guillermo Leon M.
Clasificación:

The personal at front desk are absolutely disrespectful with the clients

valarie H.
Clasificación:

El cliente no dejó un comentario.

Ellis I.
Clasificación:

El cliente no dejó un comentario.

MATTHEW A. | Overall Experience |
Clasificación:

Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.

Miguel S.
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El cliente no dejó un comentario.

Barry B.
Clasificación:

Everything was great

Martin G.
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El cliente no dejó un comentario.

Kim W.
Clasificación:

The entire staff was friendly , nice and very helpful

Randy L.
Clasificación:

I didn't get the correct number if rental furniture pads

Evelyn A.
Clasificación:

Parking

Robbie O.
Clasificación:

El cliente no dejó un comentario.

Bradford S.
Clasificación:

I arrived at 0955 and there was one employee working the desk. I was third in line and waited until 1020 to get helped getting my vehicle. After I signed I waited another 10 minutes for my vehicle to get pulled up to me. The fuel gage was lower than what was marked on my sheet however I did not want to take the time to correct it. The return of the truck went well.

Gregory G.
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El cliente no dejó un comentario.

AARON C.
Clasificación:

Great service.

Conrad B.
Clasificación:

Check for ants. The truck had ants in the back. Had boxes full of ants when I arrived at my location.

GARY D.
Clasificación:

Increase staff. I waited in line for about 45 minutes.

John M.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

Needed truck for multiple day but was only allowed to rent for 24hours. Basically this forced me to moving more then I was ready to move and caused inconvenience for my current living condition not having some of the items I need

Victoria A.
Clasificación:

El cliente no dejó un comentario.

Julia K.
Clasificación:

I am irate. This office has messed up my reservations several times. Originally I rented a van and a U-Box at this location. When I went to pick up the van I was informed they lost my reservation for a U-Box, so I had to switch my U-Box reservation to a different location in town. I still rented the van and was told by the GM that I could leave it at the new location after loading my U-Box, and he would collect it later. I paid for the rental and left. When I finished loading my U-Box that same day, I left the van and keys with the GM at the new location, as I was told to do. She told me it was all taken care of. I had the van a total of five hours, and put no more than 10 miles on it. Since then, I was charged and refunded twice without any explanation and have just received a receipt saying I returned the van 10 days later (I had already left the state) and put over 500 miles on it (?!).

Cameron G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

Good customer service and pleased with rental.

Pamela P.
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El cliente no dejó un comentario.

Bradley M.
Clasificación:

El cliente no dejó un comentario.

CLAUDIO N.
Clasificación:

El cliente no dejó un comentario.

Tamara A.
Clasificación:

I did the booking and pick up online. The online service told me to go in and show them my Phone screen To get the key. When I did, the lady said “that doesn't help us”. She couldn't find my reservation, then when she did, it showed I had already checked out the vehicle. I told that's because I did it online and it told me to show the screen. You would think the attitude from her would have stopped once she realized her mistake. It didn't. She went out to the van but couldn't find the key. Left us in the rain to look for it and when we went in to see what was taking so long, she had moved on to another customer. Another worker came in and they still couldn't find the key. They ended up giving me a different van, after waiting over 30 minutes. The back had dirt everywhere but I just wanted to get my washer and dryer and be done so I ended cleaning someone else's mess. I'll use a different service next time because this had me about 2 seconds from losing my cool.

Alfred M.
Clasificación:

Everything was great, as well as ecpected and a smoothe operation

William B.
Clasificación:

Unbelievably friendly and helpful staff.

Gregory M.
Clasificación:

They are super slow at both check in and return. When we walked in to pickup our truck, we had already done the self checkin online which was supposed to save us a lot of time. But it took another 27 mins to get checked in. Then on my return I pulled into the designated return area, sat in my truck for another 33 mins before anyone even came over to acknowledge me. Someone should have at the minimum come to my window and said we will be with you shortly. But I watched them start cleaning out the 5 trucks ahead of me before even coming over to say anything to me. Wouldn't you reserve cleaning out previous trucks UNTIL you have all returns processed so customers can leave? We have better things to do then to sit in the hot sun while you clean out other trucks. The guys there had no understanding how to deal in customer service at all

james M.
Clasificación:

Educate all staff members on the various rental options available to the customer.

YOLANDA A.
Clasificación:

El cliente no dejó un comentario.

Robert A.
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El cliente no dejó un comentario.

olandus S.
Clasificación:

Ryan, and the crew was very helpful!

Ebonnee E.
Clasificación:

Associate acted as if he did not want to assist customers! Tank was full which I wish I would have took a picture but I was In a rush to go and handle other stuff. I was charged extra for nothing! Will be disputing first thing in the morning

KAREN S.
Clasificación:

I had to go to two different uhaul s, reserved it online prior two days before, got to the first location, didn't have it. Second, waited almost 2 hours. Then overcharged me. You did a bait & switch and ai am turning you in to the authorities.

Rose P.
Clasificación:

El cliente no dejó un comentario.

James J.
Clasificación:

The truck was fine, except the drivers side windshield wiper was unservicable and made it very difficult to see while it was raining.

Billy L.
Clasificación:

Both of the guys that helped me, on pickup and drop off, where great.

Darin N.
Clasificación:

The first truck they brought around had a check engine light but they immediately replaced the truck with another, no issues. It would just help them since they were swamped.

PEDRO B.
Clasificación:

El cliente no dejó un comentario.

jennifer M.
Clasificación:

El cliente no dejó un comentario.

CANDICE W.
Clasificación:

El cliente no dejó un comentario.

collin B.
Clasificación:

El cliente no dejó un comentario.

david B.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER K.
Clasificación:

The wait for service was long, but the service was good at the Box Rd. location! I can't say that about Ray's Golf Carts (River Rd. authorized location). I was sent to the Box Road location after Ray's Golf Carts was closed and we were unable to get the truck there. Very disappointed in the lack of communication, should have been open at 9:30 and no one was there until 10. This caused us to be an hour behind and almost made us miss a scheduled furniture delivery in Athens! PLEASE don't continue sending customers to them, if they're not going to open and deliver the service that was arranged/paid for!

TEAIRA T.
Clasificación:

El cliente no dejó un comentario.

Patrick G.
Clasificación:

I have never had a worse experience when it comes to the people who call to confirm your reservation. My reservation was changed twice on the night before my move. I was traveling between states and had arranged all of my move around this truck and was run through the ringer by AWFUL service. I was told, "your essential screwed and at the mercy of the customer returning the truck before you". I was frantic as I had established all of my moving plans during the COVID-19 pandemic with great care and U-Haul just decided to change it with less than 24 hours notice! Not only did they try and change it but they ran me through this stress two times in the same night! I will NEVER use U-Haul again and will ALWAYS go with Enterprise or Penske for the rest of my life. You can't take someones money and change their plans with less than 12 hours notice and treat the customer like it is their fault. I have always used U-Haul but that will never happen again. Your lack of concern for your customers time, money, schedules, and lives really came through this time.The in-store representatives were great, but you can't make up for your call service.

Jeffrey N.
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El cliente no dejó un comentario.

SHIRLEY H.
Clasificación:

El cliente no dejó un comentario.

Wilma S.
Clasificación:

Great Service

donna T.
Clasificación:

El cliente no dejó un comentario.

CHARLES L.
Clasificación:

The line was a bit long and wait time was long even with a reservation. Other than that, it was great.

Reynolds C.
Clasificación:

El cliente no dejó un comentario.

Chris W.
Clasificación:

My pickup location was changed with little notice. Also, the furniture dolly I ordered wasn't in the truck. I had to go back inside to ask and was told they didn't have any so gave me a regular dolly instead. It would have been professional to tell me this when I got the key instead of making me address it.

Sharon R. | Overall Experience |
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El cliente no dejó un comentario.

Deneka G. | Overall Experience |
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El cliente no dejó un comentario.

Sharmen S. | First Impressions |
Clasificación:

There was no air conditioning on some what uncomfortable.

Denise A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shenese F. | Overall Experience |
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El cliente no dejó un comentario.

BRIAN G. | Overall Experience |
Clasificación:

Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.

Nokomis P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Susan T. | First Impressions |
Clasificación:

Staff super helpful. They helped me get a storage unit and return a one-way trailer.

Michael B. | Overall Experience |
Clasificación:

Very friendly staff and excellent facility.

Deardre M. | Overall Experience |
Clasificación:

Uhaul was there when I needed them the most no matter how long it was.

Inez T. | First Impressions |
Clasificación:

Loved it quick and easy

Byron R. | First Impressions |
Clasificación:

Friendly

Marline W. | First Impressions |
Clasificación:

Great customer service. Staff was very professional and helpful.

WILMA M. | First Impressions |
Clasificación:

The young men are very very courteous and professional

Kyle M. | Overall Experience |
Clasificación:

Always faithful.

SHELA F. | First Impressions |
Clasificación:

I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)

Shenese F. | First Impressions |
Clasificación:

Great customer service

Cheryl J. | First Impressions |
Clasificación:

The young men working there Saturday morning provided top notch customer service.

Janice H. | Overall Experience |
Clasificación:

The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.

cenneta g. | Overall Experience |
Clasificación:

Everything was excellent to include staff.

CLAYTON R. | Overall Experience |
Clasificación:

All was well. Always helpful.

ROGER A. | Overall Experience |
Clasificación:

Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.

Chyanne G. | Overall Experience |
Clasificación:

Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.

Nicole W. | Overall Experience |
Clasificación:

I was satisfied with the attention and promptness of the staff.

Carolyn H. | Overall Experience |
Clasificación:

Helpful staff and always friendly

Nicole W. | First Impressions |
Clasificación:

I found the staff to be extremely helpful

william H. | Overall Experience |
Clasificación:

The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!

dana b. | Overall Experience |
Clasificación:

Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.

Michelle Y. | Overall Experience |
Clasificación:

The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected

keith W. | Overall Experience |
Clasificación:

Awesome Service

daniel r. | Reservation |
Clasificación:

No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul

Jessica B. | Reservation |
Clasificación:

I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all

courtney c. | Overall Experience |
Clasificación:

Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.

BONNIE R. | Overall Experience |
Clasificación:

Very nice manager and staff.

Janiece W. | Overall Experience |
Clasificación:

Great Service!

Jason F. | Overall Experience |
Clasificación:

Very professional and helpful.

Tiffani E. | Overall Experience |
Clasificación:

Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day

Deep Roots F. | Overall Experience |
Clasificación:

None

diana r. | Overall Experience |
Clasificación:

Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!

No se han enviado comentarios para esta ubicación.

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