Staff very friendly
David D.Customer Reviews for U-Haul Moving & Storage at Boston Ave
Testimonials From Recent Customers
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i thought this experience was much better our rep was vey kind and helpful
Michael B.This time a received the best customer service experience. The woman who helped out. At the counter was very pleasant, patient and knowledgeable! She totally exceeded my expectations
JUAN V.everything is perfect to I got good Customer Service
Colin N.We wanted to rent furniture protector covers but there were none available. We ended up buying some from the store. Also last time we rented we wanted to rent a dolly but there were none so again we bought one from store.
Joseph M.DJ Delivered fantastic customer service. He was polite, knowledgeable and helpful. He made my moving experience great! Leslie on customer service line when I called in was also fantastic! Thank you Uhaul!
Jessica M.Disrespectful young worker in the parking lot, they don't know how to speak to the customers. Plus When I got inside there was no worker and when someone arrive they were not paying attention to me. Then started going around and not take care of the customers is like a joke. It took me 1 hour to get the truck when there was no customer only because of lock of customer service of the worker. They have a bunch of young guys in the truck parking lot that are extremely disrespectful.
alex J.The gas credit was not reimbursed to me. Pls correct this
EUGENE I.The office staff was excellent. They were polite, helpful and very efficient. The outdoor staff members were very helpful. The trailer worked perfectly.
James O.I paid more for gas than when it was given to me.
Angie O.The people helped me was very helpful. Keep the reps there excellent service
Sylvia M.The cashier very attention she did a very good job for me,she smile all the time and very good communication,thank you.
Paul V.Need way more help inside. Waited 45 minutes to pick up my online, reserved truck rental.
Nicholas M.EXCELLENT EXCELLENT CUSTOMER SERVICE !!!!!!!!!!!!!!! THE REPRESENTATIVE SHE WAS GREAT PLEASE BY ALL MEANS KEEP HER AT ALL COSTS!!!!!! SHE IS EXTREMELY FRIENDLY KNOWABLE AND CARES ABOUT THE CUSTOMER. GIVE HER A RAISE AND QUICKLY!! MY NAME IS FRANK TEMPLE THANK YOU
frank T.Had no issues at all. Ordered the 26 footer online and picked it up with no issues. Easy to drive, great AC since I moved on the hottest day of the summer!! Return was also a breeze. Friendly staff also!
Gina M.They're polite and helpful and good place and clean.
jean F.They gave me a car dolly with a broken /frayed strap which caused damage to my vehicle. I couldn't do anything because I didn't get insurance
Heriberto G.Nothing in my mind Customer Service is good
Colin N.Not the second time… but the first time we went the manager or someone who was working was very rude, yelling at everyone and rushing us out not leaving us with any information. The second time someone was very nice but the storage place we reserved wasn't ready and we had to use another one.
kristina f. | Overall ExperienceMake the website easier to navigate. You don't know if the process was completed as it bumps you off throughout. All on return, the crew outside should acknowledge and speak with you. Not be your friend but at least one word would be less rude.
ROBERT B.To long in line with 1 person in from of me !!!
STEVEN C.Personnel at the drop off location literally told me “drop off location is not for any questions the customer may have, that all should have happened at the pick up location. We are just here to receive keysâ€. I was spoken to in a belittling way, I was yelled at, gaslighted by front 2 desk attendants, I was obnoxiously interrupted when trying to ask a simple question, they talked over me raising their voice trying to intimidate me into shutting up, ignored and then just dismissed. When I said, “Excuse me, so how does this work, you can talk but I can't? employee just turned her back and walked away. This was Boston Ave Bridgeport, today Sunday July 17th 11:00 am.
Joanna C.The way these people run that place is magic. Multitasking at it's finest. They deserve recognition for sure.
Maurice H.Associates need to explain things better especially to new customers. The experience over all needs to be better and explained. I had no idea the process of returning the rental vehicle. Customer experience needs to be worked on
arnaldo A.The only issue I had is that the truck was very old and “tired†and its electrical wasn't working properly.
fernando A.Truck had giant exhaust leak and got 7 mpg. Would have not rented here if I knew this. Had no other choices and needed to move. Awful truck. Decent people.
Thomas B.Good experience
Jose D.I've been a customer at UHAUL for many years. Had many interactions with the staff. Always helpful and friendly. Special shout out to Customer Service Representative "Savie". She treats you with respect and her knowledge of the workings of UHAUL is vast. Dane the manager is also great representative of UHAUL. Thank you, Lorenzo Brooks
LORENZO B. | Overall ExperienceSavee (I hope I spelled her name correctly) changed my negative perspectives about the location. I rented from Pine, Boston Ave or Fairfield Ave every Fri, and have been trying to avoid this location due to lack of service in the past. It was really night and day and Savee have changed my perspective totally. Kudos for the prompt help, level or service, and professionalism! Savee would go a distance to help you out to have a great renting experience from the location. I look forward to our next rental at Boston Ave.
Budi L.The process was fast and easy. The clerk was fast and friendly. The drop off was totally painless
Pamela B.No lock to secure the back door was provided with the truck, which created an unnecessary expense for us. That equipment should be provided.
Jonathan M.The counter guy was great got me on the road in 20 minutes, Thanks!
Daniel M.I received a truck that had mechanical issue's right off the bat. Half way through the move the truck died on us. Maint truck came and could not get it started. We had to get a ride back to the office where they issued another truck. What was a local job turned into a half day of hell.
Dominic L.Air condition did not work.
fernando L.clean the truck the truck smells like shit and there rub u on the gas
inshan A.Have used this facility before. Always have a good experience. Very nice people and very willing to help and always very polite.
Lorenzo S.Great customer service, very organized and convenient pick up/drop off.
jasmine L.I always come to this U-Haul as my first option. I get good service service. Check them out! Only if the equipment I want is not available...then I would go to another U-Haul.
SHERYL M.It's all about guest service. I am a DO for a restaurant concept in the area and I always refer this location when we are moving items. Guest Service will make or break you, no matter what business you are in. I did notice that this visit there were some new faces. So focus on personability when training. I know working with the public and unruly customer can be bothersome. But what I tell my team always is the guest keeps us here and doors open for business. Keep smiling! Thank you for all that you do!
CHIAVONNE K.Great Customer service
Franklin D.I can't think of any recommendations, everything went smooth as usual. Keep up the good work!
Joni D.staff extremely helpful
james W.Cargo van was unavailable although I made a reservation. However, the girl at the counter quickly pivoted & offered a small truck for the same price. That's good customer service. A+
Elizabeth M.More updated pictures of equipment and more informative procedures such as holds on cards.
Alexander C.Excellent service
Herby P.Everything went extremely well- no complaints or recommendation needed,
MARIE N.The windshield was not very clean. The truck I rented pulled to the right while driving and breaking. Looking at the front passenger tire there was very noticeable wearing on the outside edge.
Mike W.I never had to use a storage room, but if I had to again I will definitely use UHaul. No matter what time a day I went there, the staff always had professional Customer Service! The staff outside and inside. Always greeted you with a smile and was available to your needs! Place always clean! Thank You!
Paula B. | Overall ExperienceI've always used U-Haul for storage and rental for moving.they are the industry standard. They Always have the supplies you need and the prices are decent
HANNIE J. | Overall ExperienceThe young man that helped me was so polite ,it was a breath of fresh air. Very well run
Kristin L. | First ImpressionsThank you for your service
MARISOL M. | Overall ExperienceBridgeport Staffing on Boston Avenue site exceptionally professional and provide great customer experience throughout the four years of storage usage.
Bonita P. | Overall ExperienceI really do love the service I received, would definitely use Uhaul Storage again if I have to. The staff was great, patient and all of my things were secure.
jasmine c. | Overall ExperienceStaff was excellent throughout. Two complaints: There was never a working light in my storage room. And having storage rooms with only a narrow staircase access (no elevator, no ability to use a hand truck to wheel items in and out of storage room) is unacceptable.
Nancy M. | Overall ExperienceVery knowledgeable staff and they addressed any and all questions I had for them. I am a prior customer, and a local resident. Job well done.
Matthew L. | First ImpressionsI was locked outside the building for hours!!
SAMANTHA P. | First ImpressionsThe only unfair thing is, they went up on my fee every year without telling me, because I was a valued customer🤔
nicole s. | Overall ExperienceMuy bueno la asistencia 👏
CARLOS T. | Overall ExperienceCliff was very kind and helpful.
Kumari W. | First ImpressionsThank you all who had a hand in helping me get my brothers storage business handled.
MARK T. | Overall ExperienceEverything was good so far. I have nothing bad to say. Yes I would recommend somebody.
Pamela C. | Overall ExperienceI am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless
susan r. | Overall ExperienceHad to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues
Elizabeth M. | Overall ExperienceYes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,
Nancy M. | First ImpressionsStaff not very nice at all I will like for someone to contact me because I can't find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can't figure out what's going on just because someone close a unit doesn't mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this
charmaine l. | Overall ExperienceThe unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.
George S. | Overall ExperienceIt was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.
rosemary w. | Overall ExperienceThanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.
Jennifer C. | Overall ExperienceVery convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.
ANDERSON D. | Overall ExperienceThe mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.
alex b. | Overall ExperienceGreat location friendly staff member
NOREEN R. | First ImpressionsQuick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.
Susan E. | First ImpressionsGreat customer service.
Micaela J. | Overall ExperienceThe workers are very friendly and helpful
Edwin R. | Overall ExperienceI found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132
ANGELINA G. | Overall ExperienceEceryone should have 24 hour access to their stored items without having to pay extra costs.
Melodie S. | Overall ExperienceI love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.
Lesha P. | Overall ExperienceVery clean; easy access - would use this location again if I had to.
Robin M. | Overall Experience¡Gracias!
kathleen b. | First ImpressionsThe employees at the bridge port ct office is excellent
alex b. | First ImpressionsGreat people very attentive and respectful
Mirasol R. | Overall ExperienceGreat service
chrisly a. | First ImpressionsThe wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
Karen J. | First ImpressionsSuper good
Yaritza G. | Overall ExperienceToo expensive for just one day. Spent $400 for a storage and a truck..
Naomi T. | First ImpressionsThe customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. ¡Gracias!
JESSICA R. | First ImpressionsPoor communication
FIONA C. | Overall ExperienceCustomer service is bad , the storages aren't kept clean, the people don't care. Over priced storage for such a small space . Would never ever recommend anyone there
Towanna R. | Overall ExperienceThey are so nice they take care of everything they help you with everything
francesca m. | First ImpressionsGreat service
JOSEPH P. | First ImpressionsExcessive late fee, will never use uhaul storage ever again or refer to anyone.
christopher a. | Overall ExperienceEvery employee that I encountered was patient, friendly and helpful.
dennis h. | Overall ExperienceThank you for your help
Karla K. | Overall ExperienceWasn’t a good experience
DAVE S. | Overall ExperienceI recommend U-HAUL to everyone.
wgdan y. | Overall ExperienceMr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
Veronica R. | ReservaciónThe staff was helpful and knowledgeable.
Karla K. | ReservaciónThe staff were courteous
Patrick V. | Overall ExperienceThank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..
Benita B. | Overall ExperienceMy move out date was June 1st
Sarah B. | Overall ExperienceThe facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
david b. | Overall ExperienceI appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown
Cynthia B. | Overall Experience