Comentarios del cliente para U-Haul Moving & Storage at Boston Ave

Very professional and quick

Service professional and quick highly recommended

Staff was very helpful and courteous. Thank you

Great job and relatively quickly attended to our needs. Friendly staff.

Very nice staff, extremely clean & well kept van. Have used them before and will use them again!!!

Very professional problem solvers.

Probably rented trucks here occasional 5-10 times over the past 8-10 years. Had my best experience this time, everybody very professional and nice. Nothing I can think of to improve this time around.

Everything went smoothly, friendly and helpful staff, clean office and truck rental. Thank you for your services.

The wait for a rental representative is WAY to long. You should setup a schedule, or agreed time slots so people don't have to wait in line for 20-30 minutes just to check out a vehicle. The least you can do is offer customers a place to Sit Down !

The vehicle I reserved through the app was not available when I arrived, but the staff was very friendly and helpful and got me on my way quickly.

I can say with pure surgery and gladness that Trevor and the other young man their I forgot his name, provided me with superior customer service!!!! I had a situation I needed to handle and these guys were ready with solutions!!!!!! Impressive!!! I want to Thank Them.kindly for assisting me and making my business with U-Hall Uncanny and top of the line!!!!!!!!!! I suggest anyone who's looking to rent some moving trucks and or equipment please go to the Boston Avenue Location!!!!!!!!!!!!

Great job. I was satisfied . Thank you

I had no issues staff was pleasant

Excellent customer service, efficient and reasonably priced. Thanks for making the experience easy and hassle free.

The truck is not in good shape. Bad breaks and it seems like it is set not to run smoothly.

Again understaffed at the counter. there were a number of personel but only one at the counter and she was outside for 5 minutes doing something while there were five of us customers waiting to be served. Poor use of personnel at a time, 1/31 noon Friday, when there is an expected surge in business. If I was buying boxes or such I would have left.

excellent service, professional staff, nothing to improve, very satisfied

Good service, Great employees

Check engine light came on while driving loaded, truck went into a limp mode. Felt like it was misfiring. Cleared up after sitting several hours.

This was my first time using the app to pick up and drop off. i love using it, my only concern is that the U haul after hours is a tab bit scary. people were walking thru the lot I was afraid to leave the keys thinking they were going to take them and i would be responsible. I hope there are Clear surveillance camera's. Will definitely use again, and recommend U haul.

Expand your equipment offerings. Even if they can be ordered through uhaul and picked up at tim of rental. Example: I needed a [engine lift] to pick up 9 50gal drums I purchased at harbor freight, however it would have been more convenient to purchase from uhal and have waiting for me when o picked up truck. Uhaul should partner with a Uline or someone similar

A very friendly people.

Very clean; easy access - would use this location again if I had to.

Everyone was so friendly and helpful. I would definitely use your services and this location again.

These guys are always helpful and knowledgeable.

Upon drop off I parked the van. A Uhaul employee came out and told me to move the van to a different location. I did that. I went in to the office and handed them the keys. The Uhaul employee said I needed to go back out and leave keys in van. I refused. Then when it was my turn to check out, the Uhaul employee left standing at counter while he helped a customer that came in after me. It was snowing, not sure how much this played into it. this locatoin is not very customer focused. Seemed like they were employee focused.

Good service

the people weere grate

Good

Good

Thank you!

The staff here are really efficient and pleasant. Despite some computer glitches that caused a slight delay checking out, they were super accommodating and good humored which made it a good experience. Similar experience when I rented a few months ago in Charlotte, NC so you guys must be doing something right in your hiring and training program!

Great workers , GREAT TEAM. clean proffesionals, all my questions was answered also they reviewed the paperwork with me. thanks guys . HAPPY HOLIDAYS

None

Tracy was a expert, knew exactly what I needed . Thank you

Extremely helpful and attentive staff.

Great service

Awesome and quick turnaround

Good service

I Had a great experience at the Boston Avenue location

Stephen helped a great deal to straighten out my order when I came in to rent. Good equipment, solid help.

Everything was fine:

I appreciated the great customer service from Rahein.

Please make sure after hours reservations are complete and accurate. Whoever was responsible for my reservation delayed me big time today . The young lady this morning did extend my time but because I reserved 5 hours and lost 2. Other than that I don’t recall an apology or offer any discount for the inconvenience. She was very nice and got me going quickly.

Not really a staff issue. There was a mechanical issue that apparently no one reported. The driver door outside key lock did not work. So the truck could not be opened from the outside on that side with the key. Not finding out until on the road at night in bad weather was not cool. Using the passenger side door outside key lock worked but very inconvenient to get across the inside of the truck. Maybe adding key lock test to your check list as I’m sure many renters don’t even use it short term. Thx Fred

Very friendly and helpful staff. ????????????

The staff was friendly, a mileage charge was quickly corrected with no problem, the truck was clean & easy to drive. Very well done !!!

Nothing been dealing with them for yrs. Ur Awsome

customer service was awesome; equipment was good

Staff at this location was wonderful to deal with. All were pleasant.

Customer service was great. Thou Computer System was slow and had issues. Needs updating.

The team at the Bridgeport branch were very helpful and professional

The employees at the bridge port ct office is excellent

Great people very attentive and respectful

Great service

The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.

Super good

Too expensive for just one day. Spent $400 for a storage and a truck..

The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Thank you!

Poor communication

Customer service is bad , the storages aren’t kept clean, the people don’t care. Over priced storage for such a small space . Would never ever recommend anyone there

They are so nice they take care of everything they help you with everything

Great service

Excessive late fee, will never use uhaul storage ever again or refer to anyone.

Every employee that I encountered was patient, friendly and helpful.

Thank you for your help

Wasn’t a good experience

I recommend U-HAUL to everyone.

Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.

The staff was helpful and knowledgeable.

The staff were courteous

Thank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..

My move out date was June 1st

The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month

I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown