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Cathie T.Customer Reviews for U-Haul Moving & Storage at Boston Ave
Testimonials From Recent Customers
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Have used this facility before. Always have a good experience. Very nice people and very willing to help and always very polite.
Lorenzo S.Great customer service, very organized and convenient pick up/drop off.
jasmine L.I always come to this U-Haul as my first option. I get good service service. Check them out! Only if the equipment I want is not available...then I would go to another U-Haul.
SHERYL M.It's all about guest service. I am a DO for a restaurant concept in the area and I always refer this location when we are moving items. Guest Service will make or break you, no matter what business you are in. I did notice that this visit there were some new faces. So focus on personability when training. I know working with the public and unruly customer can be bothersome. But what I tell my team always is the guest keeps us here and doors open for business. Keep smiling! Thank you for all that you do!
CHIAVONNE K.Great Customer service
Franklin D.I can't think of any recommendations, everything went smooth as usual. Keep up the good work!
Joni D.staff extremely helpful
james W.Cargo van was unavailable although I made a reservation. However, the girl at the counter quickly pivoted & offered a small truck for the same price. That's good customer service. A+
Elizabeth M.More updated pictures of equipment and more informative procedures such as holds on cards.
Alexander C.Excellent service
Herby P.Everything went extremely well- no complaints or recommendation needed,
MARIE N.The windshield was not very clean. The truck I rented pulled to the right while driving and breaking. Looking at the front passenger tire there was very noticeable wearing on the outside edge.
Mike W.I never had to use a storage room, but if I had to again I will definitely use UHaul. No matter what time a day I went there, the staff always had professional Customer Service! The staff outside and inside. Always greeted you with a smile and was available to your needs! Place always clean! Thank You!
Paula B. | Overall ExperienceI've always used U-Haul for storage and rental for moving.they are the industry standard. They Always have the supplies you need and the prices are decent
HANNIE J. | Overall ExperienceThe best decision ever
ERIC C.Very courteous, helpful, knowledgeable of process, very easy process as well.
Anthony S.Receipt showed gas level when picked up was at between 1/4-1/2 tank. When i was down the street i realized it was almost empty. The TPMS sensors were on so i could not check mileage. When i returned the truck i let them know and was informed that i should have changed something on an app with the gas and i would probably be charged extra even though i took pictures of the gas gauge. Also was told the TPMS were not working correctly although the tires looked extremely low. One positive is the truck was clean.
Matthew R.Waited awhile in line, understaffed
Lucia M.I recommended a different area and was never told it was this location.
Timothy L.Everything went as planned, with no hiccups. Can't suggest anything to improve on what was a smooth process.
MICHAEL H.Tell a problem I had with the cargo van was the tire sensor light was on on the dashboard and the truck hesitated to drive like it was putting too much strain on the motor but other than that it was fine I brought it back cleaned and washed.
Tracy B.We routinely rent from the Hamden location for our business. I had to rent from this Bridgeport location this time. I filled out all my information online and did not take insurance as we have insurance through our business. The agent at the Bridgeport u-haul added insurance without asking. I didn't notice she changed my order without asking. Not OK and we won't be renting from there again.
David L.The van I rented was in excellent condition. You need a better trained staff. Myself and 4 other people were waiting at the desk for at least 20 minutes before receiving help. I don't know what it is about U-Haul but almost every location where I've rented, it's the same type of inattentive, barely professional individuals. I never look forward to coming to U Haul for this very reason. Then after I made sure to put fuel in the tank upon my return, I was STILL charged over $53.00 for a fuel charge!!
Christopher W.i had no problems
John M.I was late couple of hours and I was charged $50 even the contract says you have the truck for 24h
Monel M.I received a call from U-Haul in New Haven. The woman who called was unaware that I had changed reservation from Friday the 27th to Saturday the 28th. She seemed annoyed at the change. When I showed up for my rental on the 28th, the reservation had been cancelled "from somewhere else; not here." But Lynn came through for me. My point is that U-Haul people from locations other than where the rental is to take place should not be interfering with it.
DAVID C.Nothing , good service and good people and good equipment
Ives S.Excellent service!
Ronald P.I'm not sure why others have given this place poor reviews. My experience was nearly flawless. Easy to make/change my reservation, terms of rental were transparent, customer service was great, and vehicle was exceptionally clean. I believe the bad reviews are from individuals who had some other issues and were projecting them onto the uhaul employees. My experience is that if you treat others how you would like to be treated, everybody wins. One concern I thought would be an issue really wasn't (had requested 24 blankets, only got 7). Turns out I only needed 6! Bottom line- I would rent here again, and will refer others to do so as well.
Joseph B.all perfect- everything went very smoothly!
ronald J.The customer service reps were cordial, helpful and efficient. Two helped us get the truck and another two received it back. All were great at this location.
Lynn H.HORRIBLE LOCATION! STAFF UNPROFESSIONAL AND NO ORGANIZATION! Won't RENT HERE EVER AGAIN
Essence W.Excellent service!
Ronald P.U-Haul is a reputable rental company and I believe that more effort should be placed to sure there are adequate trucks available for renters. There should be more of the sizes that people rent the most.
Rockson B.They don't know how to talk to people
Brandon V.Make sure the equipment is at the location the next customer reserves it. I will never use U-Haul again. The language in your reservation is purposefully misleading, and your reservation/scheduling people are not helpful.
Steven J.The rental location called and left a voice mail for me about returning the equipment. I was unable to get in touch with them to follow up. Calls to the location were routed to an automated system and despite speaking with a customer service rep, I was unable to get the rental period extended until I made at least 5 calls. I spent approximately 2 hours trying to get the proper department on the phone. The location of rental never picked up. It was beyond frustrating; it simply didn't work correctly.
ANDREW P.Extremely poor customer service. The woman who was supposed to be at the desk was outside riding a bike and smoking instead of helping customers. The other works were extremely rude and not helpful.
Deidra W.The Boston Ave Bridgeport location has a Great staff. Very helpful
Arthur Z.Everything was great 👍
Luis L.Better customer service
Carmen R.Get better employees to do their JOB!! Customer service suck! And after I returned the truck I got charged $1xx.xx more 3 days later after they already had charged me what was needed to be charged!! I had to go through going to the office so they can fix it and the employee gave me the managers business card told me to call and I had to go through all the hassle just to tell me call your bank? I will never come here again nor I will ever recommend this location..
Isela D.Thnx for your service god bless🙏🙏🙏🙏🙏🙏🙏👍🏿😃
andre J.They made it quick painless and easy! Very friendly staff willing to work with you through anything they can. Thank you guys! God bless!
Raf C.Could have the truck ready, when the customer pulls up especially for an online reservation.
Richard T.Nothing to improve. The best location to go for a rental, staffs are superb
Brandie L.good service
hugo L.Nothing great customer service experience
georges A.I was. Charged for 4 days of renting a vehicle i only have for 24hrs. Struggling to get a refund. Terrible service
RYAN T.The management is excellent but some of the workers are very disrespectful I return my truck at 7:57 On Friday few of the workers refused to take my truck and cursed me out and telling me they are close I have to use the Uhaul/ share when I started to question them that I am on time they start calling me lazy this is definitely not professional I've been going to this location at least twice a month and got excellent service this is the first time this has ever happened very embarrassing and disappointing but I do have to it I like how the management dealt with the situation after he was notified him
RICHARD B.Worst place don't know how you guys are open both uhauls where bad no customer service at all no one talks to you or even look at you .please get employees that's want to work . Worse experience ever . Looks like no one wants to work and it was so getto looks bad for business
Robert G.Personal amable
CARLOS N.No nonsense, courteous, professional. The van was in great condition. Pick-up and return couldn't have been easier. Website pre check-in timed out while downloading license pictures; was easy enough to do at the counter during pick-up.
Paul E.You need to shut that site down and get rid of the management Dane. He is aggressive and very unprofessional! It was the WORST moving experience I have had in 42 years!!! I am DISGUSTED!!!!! The truck broke down on the highway and they only refunded me half of my money. I will be contacting Human Resources again.
Tashewa N.The young man that helped me was so polite ,it was a breath of fresh air. Very well run
Kristin L. | First ImpressionsThank you for your service
MARISOL M. | Overall ExperienceBridgeport Staffing on Boston Avenue site exceptionally professional and provide great customer experience throughout the four years of storage usage.
Bonita P. | Overall ExperienceI really do love the service I received, would definitely use Uhaul Storage again if I have to. The staff was great, patient and all of my things were secure.
jasmine c. | Overall ExperienceStaff was excellent throughout. Two complaints: There was never a working light in my storage room. And having storage rooms with only a narrow staircase access (no elevator, no ability to use a hand truck to wheel items in and out of storage room) is unacceptable.
Nancy M. | Overall ExperienceVery knowledgeable staff and they addressed any and all questions I had for them. I am a prior customer, and a local resident. Job well done.
Matthew L. | First ImpressionsI was locked outside the building for hours!!
SAMANTHA P. | First ImpressionsThe only unfair thing is, they went up on my fee every year without telling me, because I was a valued customer🤔
nicole s. | Overall ExperienceMuy bueno la asistencia 👏
CARLOS T. | Overall ExperienceCliff was very kind and helpful.
Kumari W. | First ImpressionsThank you all who had a hand in helping me get my brothers storage business handled.
MARK T. | Overall ExperienceEverything was good so far. I have nothing bad to say. Yes I would recommend somebody.
Pamela C. | Overall ExperienceI am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless
susan r. | Overall ExperienceHad to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues
Elizabeth M. | Overall ExperienceYes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,
Nancy M. | First ImpressionsStaff not very nice at all I will like for someone to contact me because I can't find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can't figure out what's going on just because someone close a unit doesn't mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this
charmaine l. | Overall ExperienceThe unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.
George S. | Overall ExperienceIt was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.
rosemary w. | Overall ExperienceThanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.
Jennifer C. | Overall ExperienceVery convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.
ANDERSON D. | Overall ExperienceThe mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.
alex b. | Overall ExperienceGreat location friendly staff member
NOREEN R. | First ImpressionsQuick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.
Susan E. | First ImpressionsGreat customer service.
Micaela J. | Overall ExperienceThe workers are very friendly and helpful
Edwin R. | Overall ExperienceI found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132
ANGELINA G. | Overall ExperienceEceryone should have 24 hour access to their stored items without having to pay extra costs.
Melodie S. | Overall ExperienceI love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.
Lesha P. | Overall ExperienceVery clean; easy access - would use this location again if I had to.
Robin M. | Overall Experience¡Gracias!
kathleen b. | First ImpressionsThe employees at the bridge port ct office is excellent
alex b. | First ImpressionsGreat people very attentive and respectful
Mirasol R. | Overall ExperienceGreat service
chrisly a. | First ImpressionsThe wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
Karen J. | First ImpressionsSuper good
Yaritza G. | Overall ExperienceToo expensive for just one day. Spent $400 for a storage and a truck..
Naomi T. | First ImpressionsThe customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. ¡Gracias!
JESSICA R. | First ImpressionsPoor communication
FIONA C. | Overall ExperienceCustomer service is bad , the storages aren't kept clean, the people don't care. Over priced storage for such a small space . Would never ever recommend anyone there
Towanna R. | Overall ExperienceThey are so nice they take care of everything they help you with everything
francesca m. | First ImpressionsGreat service
JOSEPH P. | First ImpressionsExcessive late fee, will never use uhaul storage ever again or refer to anyone.
christopher a. | Overall ExperienceEvery employee that I encountered was patient, friendly and helpful.
dennis h. | Overall ExperienceThank you for your help
Karla K. | Overall ExperienceWasn’t a good experience
DAVE S. | Overall ExperienceI recommend U-HAUL to everyone.
wgdan y. | Overall ExperienceMr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
Veronica R. | ReservaciónThe staff was helpful and knowledgeable.
Karla K. | ReservaciónThe staff were courteous
Patrick V. | Overall ExperienceThank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..
Benita B. | Overall ExperienceMy move out date was June 1st
Sarah B. | Overall ExperienceThe facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
david b. | Overall ExperienceI appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown
Cynthia B. | Overall Experience