The whole reservation process was confusing and I was bounced around to different locations and my reservation was unexpectedly changed to a different time without notice. Most of the agents were not friendly and rather abrupt. Once arriving at the location I had to go looking for an agent and when the agent finally came into the office they did not ask who was there first. It seems that some serious trainings in basic communication is needed. Many of the other customers that I spoke with had the same experience. And guess what if you don't carry a out customers then why should we worry about the company and even write a review if complaints are easy excused?
Ocean P.Customer Reviews for U-Haul Moving & Storage at Black Rock
Testimonials From Recent Customers
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The automated system is terrible. If a person doesn't have a working smartphone your company makes it VERY HARD to complete a rental. Also, I was asked to enter my CC info on three separate occasions. Just take it once and use it accordingly. It was a needlessly unwieldy huge headache.
Brian H.The staff was very helpful
Lisa F.The staff was fine, nothing wrong about them. It's Uhaul itself. The overall system they use is so time consuming. Pictures, making sure things are working, filling form out online, give more information, make an o king account. What am I getting married to Uhaul?? Seriously not renting a truck ever again, no convenience at all. My advice: get an app guys. It's 2022.
Ian S.Great customer service!!!
Mike P.Process couldn't have been easier.
Eric R.Nada
Ernest G.Foster customer service. Had to wait 10 minutes for someone to come help at pick up and drop off
Peter L.These people are mean and lazy. Never using again
JUSTIN C.Customer service was the worst, onsite and on the phone. Your remote access system needs serious work it was a nightmare to deal with.
Emily G.I like that there is access to restrooms if you need it.
JAMES T. | First ImpressionsYou are doing great. Keep it up
David J.Hassle free rental. I recommend it
Sandy A.Great help with getting what I needed quickly and efficiently The hand truck was almost new - much better than I expected. The return was simple.
Timothy B.Charlene was excellent. She recommended I take out the Safe Move coverage for $14.- and helped me with the return at 6:30 AM when the location was still technically closed. Excellent customer service!
Annie H.The check out process was not pleasant as Paul was busy and seemed irritated
Jollene A.I have rented from UHAUL many times through the years ,This one on fairfield ave bridgeport is by far the BEST
CAROL P.Not a thing. The staff at 3029 Fairfield Ave made everything so easy. From check in to pick up, to drop off and inspection. Truck was immaculate. Perfect size for our need. Thank you for making "move day" so smooth!
Allison V.My whole family were there during the rental and felt that the service and maintenance were exemplary. Thank you for doing such a good job!
Walter A.All perfect
Adin H.Easy rental. Fully met our needs.
Doug V.I came here around 10PM on the same day I rented the U-Haul. I don't see a drop box, only keypads with out a code to leave the keys at this location. Do I leave the keys in the front seat and the car door open? I don't see a drop box in the front entranceway.
Jessie V.This was the third time I've used UHAUL and the experience is always great. Check in was fast and easy, and the drop off was the same. I only wish I could put the drivers seat back a little since I'm over 6ft in height, but I understand the limitations so that's ok. I trust you guys, so I'll be back in August when school starts again. Thx. Bob
Robert B.The staff was friendly, professional and helpful. The process, from start to finish, was easy and quick.
Karina G.Everything was nice n the employees were very helpful you have a wonderful staff
Jerrilynn C.Very little. The only comment I would make is that the truck was pretty old (132,000 miles) and was a bit quirky on the short trip but it worked and got the job done. The recommendation of helpers was first class - Moving Help, with Larry, Cesar and Cameron were really helpful. ¡Gracias!
Jonathan P.I wish there had been a one way truck at a location closer to me
Susan W.It's been awhile since I used Uhaul. The times that I used their services, the customer service was always ATROCIOUS (not this location). Today I had a living room set I was giving away and decided to reserve a truck since I didn't know anyone with a pick up truck. The young man Kenny I believe his name was, customer service was A1. Positive attitude, went over my contract throughly, and made sure he was willing to answer any questions I had. He did not make me feel like I was a bother like other locations in the past made me feel. Loved his energy and I most appreciate his help. Will definitely come back to location again. Thanks for your help.
Miguel M.Make it so someone can rent all day
KELLY P.No clear instruction from the booking agent about the drop off. The guy at Waterbury location told us to drop it off at the nearby U-haul in Fairfield--there is actually NO U-haul in Fairfield. We drove to this closest location but were told initially that we would be charged for dropping off at the wrong location. We should drop off at the other Bridgeport location but I nobody told me that. Eventually the guy on Fairfield avenue in Bridgeport accepted the return and he promised that his manager is going to dispute the extra charge for the wrong dropping location. But when I checked out, they refused to take off $14 insurance fee. He told me it should be the booking person's fault. Also in the uhaul website for locations, there was no Uhaul in Cheshire the one list on 197 Main street does not exist. Also the one in Fairfield on 3617 blackrock Turnpike does not exist either. Please verify the information and update on the website to give customer accurate information. We drove to both places on one day which could be our bad luck. But 100% inaccurate !!!
Zhaodi Z.The text link for photos did not work on my iPhone. Very annoying.
PHILIP B.Clean, well organized & clear instructions
Susan O.Excellent service! The rental agent was extremely helpful and very personable.
Chris O.Friendly and helpful staff
Ronaldo G.Not much you could do, excellent service
Anthony C.Awesome I rather have my belongings here than any other storage company
FREDERICK B. | First ImpressionsThe elevator is very small and difficult to navigate with loaded carts. The automatic door closure is far too quick and annoying to have to constantly have to deal with while trying to navigate getting a cart in and out. Definitely not ideal for moving loaded carts.
Peter F. | Overall ExperienceNot much you can do to improve the Quality of service and personal assistance given by the managers and the staff, close to perfect….
Anthony C.*
ABDUL S.I got one of my units at least 20 years ago. Had no problems.
FRANK R. | Overall ExperienceService was great but trouble locating QR code
Dwight D.Kenny era excellente. Nos dio servicio excepciónal y nos ayudó corregir un problema al entregue del camion.
JOHN M. | First Impressionsrented at now need to bitch or cancel the 3/4 tank, returned full and would not give me the credit. card transaction, waste of my time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
rich F.I just can't believe a brand like u-haul doesn't train their employee what good "customer service" is all about. You are dealing with customers through out the day, the least you can do is be nice, help them out. Savie Vere really degrade the quality of this location.
YASSER E.Savie Vere was very unprofessional individual
ELMAGHRABI Y.Someone need to send Savie Vere to customer relation class.... very rude individual.
YASSER E.Very rude and unattractive employees
Budi L.The team was very helpful. I wasn't aware that the lock would already be in the unit waiting and they explained the process. I had an issue with my door code and the manager was able to assist me and have a team member issue me a scan card. The unit is smaller than I expected so a picture with dimensions might have been more helpful, but overall it was a great experience.
Charlie C. | Online Move InEmployees were very courteous and helpful
ELIZABETH K.The staff were very friendly and helpful. One suggestion is to create a discount for veterans.
THOMAS M.Many hidden charges vs. Internet price.
BARRY K.I found the staff at the pick up area to be unfriendly.
DIEDERIK V.Great job
JACK D.It was a brutal morning after a huge storm and the team of guys there had my truck rental ready and the cab warm when I arrived and they had already cleared off the snow. At both pick up and drop off the team was friendly and easy to work with. They called me in advance to inform me of changes on site due to the storm and I was thoroughly impressed with their customer service.
Benjamin F.Always an excellent experience at this Uhaul location.
Melissa G.Overall I didn't care for the van..
Sandra L. | Overall ExperienceAccess to the facility after hours was difficult and the team did provide a remedy.
Michael S. | Overall ExperienceBest location
Jose C. | Overall ExperienceManager and crew are great. Clean and convenient location
Jose C. | First ImpressionsElevator is absolutely way too small in the main building. It was not disclosed until after a unit was isolated on the second floor that this was the only elevator. It made moving much more difficult.
Agnes Elizabeth G. | Overall ExperienceI am very happy my personal belongings are safe and climate controlled. Both are very important. Gracias.
Elena H. | First ImpressionsKenny was a pleasure. His help was concise with his information.
antoinette f. | First ImpressionsThe only draw back to this whole experience (first time using any storage space) is having to pay for a whole month even though we took our things out in the middle of the month. Other than that, it was a great "adventure". I would highly recommend this facility.
Heidi R. | Overall ExperienceMy time using uhaul storage was fine , only down fall was my items being damaged by water with a storm but besides that never have had an issue
Ashley D. | Overall ExperienceGet even smaller storages
PETER W. | First ImpressionsCharlene was super nice ! And answered all of my questions! Getting a storage is very new to me … it's definitely a great experience
Markesha C. | Online Move InCharlene is always extremely helpful and knowledgeable. We have used her location on multiple occasions. Her staff is also very responsive and courteous.
Stephen D. | First ImpressionsI would have rated everything excellent. BUT The Elevator is too small and the doors close way TOO fast! please slow down how fast the doors close. But aside from the elevator, it would have been an excellent rating.
PHILIP B. | Online Move InGreat experience great staff
Alfred S. | Overall ExperienceNeeds bigger elevators.
Chris R. | Overall ExperienceElevator is not big enough. But staff is very helpful and friendly!
nato j. | First ImpressionsThe apps and links for picking up and returning the truck do not work properly. The local people are great
Peter K. | Online Move InThe floors are like an off-road course,the elevator is way too small,needs a freight elevator really bad,the lights kept going off every couple of mins,there was never any paper towels in the restroom and the threshold coming off the elevator and especially the one for the outside door are a real pain in the butt and my unit was pretty much on the other side of the building way down in the dungeon,other than that, it was great,oh and the carts need brakes really bad too,especially the mattress carts,trying to get a mattress on one of those is a real chore,oh and now they come with the “cleaning fee increase in rent by $7.00/month,not during the height of covid but a year later,which is exactly the thing that made me move out,and nothing, I mean nothing is free,sorry to sound so whiny but y’all asked for my comments.
george f. | Overall ExperienceThe facility and in particular the personnel were great. The only fly in the ointment are some corporate processes over which they have no control.
Audrey N. | First Impressionsalways clean ***** elevator is small
Linda M. | Overall ExperienceI'm so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean
natasha h. | First ImpressionsGreat service, clean and well maintained unit. Affordable & secure.
Karina A. | Online Move InThe gentleman who helped us was friendly and very helpful. The move in went very smoothly. ¡Gracias!
Michelle Q. | First ImpressionsAlways a great experience at this U-Haul store!
Melissa G. | First ImpressionsCharlene is very accommodating..Very happy with the service and convenience at this location.
Bonnie G. | First ImpressionsKenny was especially helpful, patient, and out-standing!
Robin W. | Online Move InPromised 1st month free and took a screenshot with my phone. Person at desk wouldn't honor it.
Mary C. | Online Move InI have used the Fairfield Ave facility on many occasions for storage units, moving vans and supplies. Always impressed with Charlene's operation. Employees are efficient, and friendly.
John C. | Overall ExperienceService was very sharp and helpful. employees here are VERY well trained, attentive and capable. We were accommodated by Kenny both in renting a cargo van and acquiring a storage unit and in the check in process returning the vehicle. Great, personable customer focus. Also their technology seamlessly mapping transactions to mobile phone are a great convenience and time-saver.
theodore P. | First ImpressionsInitially when starting with UHaul the connection was not the best. I went to one UHaul in Bridgeport and they could not assist with tranfer to the correct location of UHaul in Bridgeport. With a family member we had to travel a long distance and go to UHaul at least twice to be able to get in to the unit as the covering employee had not been informed how to handle the situation. It was a rough start, but no problems as the time continued. I, nevertheless, would choose to go to this UHaul again, now being familiar with their set up
MARY LANGE C. | Overall ExperienceVery helpful
CHRISTOPHER B. | First ImpressionsMy only complaint, is that while switching units to the other side of the building, there were no ramps to get into the other side. Creating more than twice as much work. One cart turned into two carts and we had to reload up a couple stairs.
Alora B. | Overall ExperienceI was forced to call a locksmith for my own personal lock. The persons credentials were never checked. I'm sure there's not even a record of him arriving. I believe this is a racket and I was stolen from. Never ever rent here ; they are unsympathetic to mistakes for people already having a hard time.
Adam W. | Overall ExperienceThis facility is clean and well maintained
Kurt S. | Overall ExperienceCharlene was very efficient, knowledgeable, and helpful. A++
James T. | First ImpressionsI had my storage unit for nearly two years and never had a problem with accessing it. The staff at the Black Rock U-Haul have always been knowledgeable, helpful, and friendly.
Jennifer Z. | Overall ExperienceI was very impressed with the knowledge and the honesty of the staff. The pricing is very competitive. I was Waited on and a friendly and informed manner. I will definitely recommend U-Haul to my friends when they need to move. Can you please stop have you lost your mind
sharon k. | First ImpressionsThe same young person who helped me open an account a year ago 1335 is the one who i met the day i closed...and what a guy he is polite sharp hard working kid made it so easy for us ....thank you so much
Quadia R. | Overall ExperienceThe young man that helped me was helpful, put the young lady that was there, she was rude in some way, she was taking inventory wile I was in the same spot, and she hit my leg and did not say excuse me.
JOHN K. | First ImpressionsThe two gentlemen that wrk there were very nice and helpful
Carol P. | First ImpressionsMy experience with UHaul was excellent. Only because I moved did I close my storage.
marco o. | Overall ExperienceI have nothing but great accolades for the service I have received from all my dealings with the staff at the local facility in person or on the phone no matter who I spoke too. That's why I gave excellent ratings
kathleen y. | Overall ExperienceEverything was great. Clean, friendly helpful service. My only negative comment is that the elevator is a little small. Other than that my experience was very positive. Gracias.
DOMENICA P. | Overall ExperienceThe front desk was extraordinary !!! Thank you every one for their support and advices in the unit
Araceli G. | Overall ExperienceI was very happy to have the storage unit came in very handy
MARY D. | Overall ExperienceYour representative, Breyanna, was friendly, efficient and helpful
Margaret M. | First ImpressionsI like the way the security was run. Nobody would be able to get in who wasn't supposed to be there!
debra h. | Overall ExperienceEveryone was friendly and helpful made everything easy for me. Even the bathroom was very clean. I would recommend this location to anyone. Gracias
Linda A. | Overall ExperienceLa Persona que me atendió muy amable y supo explicarme muy bien las instalaciones, la tarjeta, etc. Muy satisfecha es la primera vez que rento un espacio de almacenamiento en Uhaul
Mavel V. | First ImpressionsKenny was great. Informative and friendly. Helped us get our storage up and going. Thanks.
marco o. | First ImpressionsMy only complaint is that the card reader would often take several swipes to work.
Robert T. | Overall ExperienceWorking with UHaul Blackrock was a very positive experience. Storage unit was clean and dry. My things in perfect condition when I retrieved them. Staff friendly & extremely helpful. Highly recommend.
Nancy S. | Overall ExperienceGood clean facility
brad K. | Overall ExperienceI would recommend this facility for its cleanliness and the location however the customer service representatives on several occasions seem very distracted and somewhat impatient.
Marylee m. | Overall ExperienceEfficient and friendly check in.
William M. | First ImpressionsStaff was most attentive and helpful. Made a stressful experience bearable and actually pleasant.
Amie B. | First ImpressionsThe cost of the rent was way too much money.
SALIM H. | Overall ExperienceVery good info and friendly service made for excellent user experience.
Craig Z. | First ImpressionsEveryone here is friendly and also knowledgeable. I avoid other locations to come here because they're so fantastic.
Tyrone M. | Overall ExperienceCharlene was absolutely awesome In dealing with me, extremely patient,helpful,knowledgeable. I apologized to her for my poor disposition, but must comment that she gave me SUPERIOR OUTSTANDING SERVICE
Anthony C. | First ImpressionsGreat place to store my sons college stuff
DENISE H. | Overall ExperienceWhen I initially rented the unit it wasn't clear that I would have to pay first since I was told that I'd have the first month free. Instead I got the second month free as a means to appease the matte
LUZ-MARIA V. | Overall Experience