Customer service on both pick up and drop off were excellent. Very helpful and friendly.Jason G.
Customer Reviews for U-Haul Moving & Storage at Big Bend Road
Ballwin, MO 63021
(Sulpher Springs Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Federico L.
Thanks, I loved this storage experience, be well. SSandra R. | Overall Experience
El cliente no dejó un comentario.Tom S.
Staff were very nice and got us in and out quicklyJanet K.
El cliente no dejó un comentario.Brett K.
El cliente no dejó un comentario.MARY K. | Overall Experience
All the trucks parked along the driveways are very inconvenient and potentially dangerous. Very hard to maneuver large trucks with trailers. The only reason facility access hours were convenient to me was because I paid for them to be that way. I am very happy to be done with this particular facility.William G. | Overall Experience
El cliente no dejó un comentario.Barbara Y.
Kenneth was great: friendly, helpful, and aware of other reservations -- he kept us all on time.Katie H.
The amount of gas in vehicle was not the same they provided on the sheet. I returned with same amount that vehicle had and they tried to charge me for more gas. Why don't they just have them full and you return it full like a car rental. Very shady in my opinion.Krista W.
El cliente no dejó un comentario.Stella C. | Overall Experience
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.Scott A.
Well maintained propertyTammie A. | First Impressions
El cliente no dejó un comentario.MANSOOR S.
El cliente no dejó un comentario.Kurt D.
El cliente no dejó un comentario.Jon J.
It was a smooth check in and return. Thank you!JOANNE S.
El cliente no dejó un comentario.john V.
El cliente no dejó un comentario.Carl B.
Waited for over 25 minutes to pick up the truck. There was only one employee taking care of customers and I was 5th in line. Also, the truck that I had was very unstable on the highway. Seems like there was front suspension parts that were worn out. I had to fight the steering wheel to keep the truck in my own lane.Steve G.
The general manager was unfriendly and robotic.Jacob O.
El cliente no dejó un comentario.Rainer G.
Jared is awesome!Mitchell K.
I got a text from U-Haul to drop off the truck at 12204 Old Big Band Rd, Kirkwood, MO 63122 on 5/22/2022 at 10:22am. So when I was ready to return the truck this morning, 5/23/2022, I refueled the truck and drive 20 minutes to this location where it looks like a place for damaged cars. I was told by the staff of that location that their lot was full and they could not take anymore returns. He then told me to take the truck to 650 Big Ben Rd, Ballwin, MO 63021. My question was why didn't I receive an updated text from U-Haul to update me the new drop off location to start with. The running around cost me at least 1 hour of my time. The final drop off location was clean and the staff are professional.Matthew Y.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Mevis N.
El cliente no dejó un comentario.SCOTT H.
Very courteous and professional people and very thorough. Very knowledgeable with all the aspects of renting the truck I used and organizing the storage unit I'm now renting. Great pricing.Dave C.
El cliente no dejó un comentario.Keith K.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Casey P.
El cliente no dejó un comentario.James W.
I came in after spending about 30 minutes on the uhaul website giving every conceivable piece of info to rent a truck. When I got to the store, the counterman had to re-enter everything again, that turned the process into another 15 minute wait. Website work was a waste of time. This outlet had a good selection of available vehicles compared to other stores. The check-in process demanded a 2nd phone as â€œcorporate policyâ€. I refused telling him this is for me, not my kids, not my mom for me and I don't have a 2nd phone. The counter person seemed upset about that. While he finished the ticket I ordered a pack of 20 boxes. He ran a separate charge and pulled some loose cartons off the top of the packs. He looked at me and I realized I was expected to pull the pack out. Did I mention I am 64? I struggled to pull the 20 pack out and the manager walked away leaving me to carry the bundle with the keys out the door and to the truck. He didn't even open the door. Great customer service.Paul W.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Jay B.
It was easy to make the reservation through the app and the staff was very knowledgeable courteous and quick when I went in to pick up the truckCHRISTOPHER P.
At 8:00 p.m., after my second load in a large truck (and a second storage unit) I was so beat both physically and mentally that I couldn't follow the online directions to check in after hours so I left the truck, dropped the key and was going to call them to close the rental...at 6:45 a.m., I got an email thanking me and a receipt for the rental! Very clean, nice and highly efficient location and management/workers!! Thanks to them again!!George G.
El cliente no dejó un comentario.Michael Anthony A.
My experience with this location was very pleasant. My rental was ready when I was, easy, clear check in and check out instructions. I have a lot of friends and family that use this location.Victoria L.
Have someone inspect the trailers to ensure that they are clean upDouglas W.
El cliente no dejó un comentario.Deborah C.
The cab was dirty. The back was clean. Albert was awesome. Very easy, wonderful experience overall.Melinda M.
El cliente no dejó un comentario.Bob L.
Not much. It was pretty much painless through the entire process.Mark P.
Everything went good with checkout and returns.Thomas R.
El cliente no dejó un comentario.Carrie M. | First Impressions
El cliente no dejó un comentario.SECRET B. | Overall Experience
El cliente no dejó un comentario.KAREN R.
The bottom of the truck was dirty pretty much all the way around. It was apparent it had not been washed between the last rental and when I took it out. The inside was very clean. Someone had had been smoking inside the truck but the smell went away after a while. When trying to use the website to return the truck, the site was very slow and kept freezing. Rebooted my phone and it didn't help. Possibly a lot of traffic but I had to leave the truck and keys and send an email from home with a photo of the dashboard I was extremely frustrated but understand technical issues can arise with websites. My receipt was sent anyway but the return time was incorrect as I returned the vehicle last night at 8pm. Only had it for an hour and a half as I only traveled 7 miles round-trip to get some shelving from Lowes. Clerk was great and super friendly. He deserves a nice raise. Thank you. Tim Cunningham 636 579 0498Tim C.
El cliente no dejó un comentario.Robert N.
Both the rental associate and the return associate were helpful and professional. A wonderful experience.Donna F.
Everything was great, will use again if the need arises.Terry M.
El cliente no dejó un comentario.QAYUM M.
The UHaul on S. Bug Ben Rd in MO was outstanding in every way! The employees professional & helpful, very friendly and we felt they took very good care of us. The storage facility was amazing , we had both an interior smaller storage and a larger exterior storage to hold our household goods ( even our irreplaceable photos & negatives) between the two. We felt safe there after hours and at night when storing or removing items with the security system abs lighting set up! We highly recommend this place if you need to store your safekeeping items.Maureen B. | Overall Experience
El cliente no dejó un comentario.ROSEMARY M. | First Impressions
El cliente no dejó un comentario.Stephen J.
El cliente no dejó un comentario.Ronnie M.
Have already refered a friend and he got a unitKevin S.
El cliente no dejó un comentario.Danetta W.
This place lies. I have rented with uhaul for 10 years and never got the story's I got from this place as to why I couldn't drop this truck off at a different uhaul and then act like it's no big deal. I will never use uhaul again I will go to budget from now on! Not happy at allKelly P.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.ARAD N. | Overall Experience
Excellent business. They worked with me Kept truck extra day. And gave me the weekly rate. Second time for me at this location. Will be back.Clifton M.
El cliente no dejó un comentario.Tracey V.
Both the website accessed via mobile device and the mobile app are totally inoperable during the check-out process. Receipts can't be accessed from them either. Check-in works well with them however. Go figure.John L.
El cliente no dejó un comentario.CYNTHIA O.
El cliente no dejó un comentario.Maria M.
Very helpful employees.Kirstin G.
El cliente no dejó un comentario.Dennis H.
One of the tires was 40 psi below what was recommended. Was no big deal to fill up with air as there is a gas station next to the location.James G.
Jared was great!Troy S.
El cliente no dejó un comentario.Mark S.
All very good thanksEugene L.
The manager at this location is professional, friendly, consistent and efficient. Very nice to see.a business led this way in a world filled with anxiety and lower standards. He is impressive!Jeffery M.
Jared was very helpful.THOMAS K. | First Impressions
El cliente no dejó un comentario.Suzanne P.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.mike a. | Overall Experience
El cliente no dejó un comentario.Kristin F. | Online Move In
El cliente no dejó un comentario.Natalie S.
Great experience. The person who take care of my job was excellent !!LALIT K.
El cliente no dejó un comentario.Morad J.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.Cynthia D. | Overall Experience
El cliente no dejó un comentario.Morgan M.
El cliente no dejó un comentario.Aaron K. | Overall Experience
El cliente no dejó un comentario.Scott T.
Thank You to the Staff.Arlie K. | Overall Experience
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.john R.
Trucks were dirty outsideâ€¦ Albert took very good care of me.CHARLES L.
El cliente no dejó un comentario.Alton C.
El cliente no dejó un comentario.Jennifer L. | Online Move In
El cliente no dejó un comentario.STEPHEN E.
El cliente no dejó un comentario.VINCENT K.
El cliente no dejó un comentario.Kristin F.
The guy working the counter was nice and very efficient. Everything was easy to use and understand.Nicholas M.
El cliente no dejó un comentario.Thomas G.
Jared was very helpful. He's great.CHARLES IAN M. | First Impressions
Jared was very professional and handled my transaction quickly.John G.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Ed C. | First Impressions
Gentleman who assisted us was outstanding!DEANNA S.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Jerri L. | Overall Experience
El cliente no dejó un comentario.Jason M. | Overall Experience
El cliente no dejó un comentario.Gerald A.
El cliente no dejó un comentario.GREGORY E.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Alyssa N.
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.william f. | First Impressions
El cliente no dejó un comentario.Terrance B. | Overall Experience
Jered was great to deal with!Jeff C.
The male staff was friendly and helpful yet wasn't waiting on me the female staff seemed lost or anxious to rent me the highest unit even after I satiated I was in a financial bind hence me needing storage. Eventually I got a unit. Only to finish and find out I needed a lock. She didn't state or mention it. Worst part I was in a domestic situation on the lot, cameras are there. No one intervened or called the police. I had to call the police! It was semi the worst experience ever! Keisha Shelton S. | First Impressions
The online app is horrible. It did not see the reservationTommy T.
El cliente no dejó un comentario.TOMMIE B.
Jered is OUTSTANDING! He is always so helpful and knowledgeable. We feel very well taken care of. Customer care seems like a thing of the past until you experience Jared. We wish we could give him a raise!JOHN S. | Overall Experience
Very clean and friendly staff.Stacy C. | Overall Experience
El cliente no dejó un comentario.KAH K.
Truck was not clean but fine for what we needed.Kevin M.
Thank you!!TERESA T. | First Impressions
El cliente no dejó un comentario.ABDUL W. | Overall Experience
El cliente no dejó un comentario.Steve M. | First Impressions
The staff was friendly and helpful. The facility was clean. The location was convenient for our needs.ELMER P. | Overall Experience
I booked online, and never actually had any contact with any employees at the facility, but the online checkin and checkout was very easy. The facility was very clean. My only complaint is the large road reflectors on the floor right inside the door to indicate where to park the carts. This makes it very hard to go in and out the doors with a loaded cart. Several times, a cart wheel hit a reflector and caused things to fall off the cart. A painted yellow line or tape on the floor would suffice and not cause any problems.Keneth C. | Overall Experience
El cliente no dejó un comentario.WILLIE M. | Overall Experience
El cliente no dejó un comentario.Joseph G. | First Impressions
Alfred was the best customer service rep ever. I'd recommend your services at U-Haul to anyone and will keep in mind for future should I be in need of storage space again. Thank you so very much!KAREN N. | Overall Experience
El cliente no dejó un comentario.Ronald M. | Overall Experience
Your staff- Aabdy, Albert and Sdie- all three are excellent!Sandra R. | First Impressions
El cliente no dejó un comentario.Jeremiah G. | First Impressions
El cliente no dejó un comentario.ERIC F. | First Impressions
The staff alone gets 5 stars!Dan B. | Overall Experience
El cliente no dejó un comentario.JAMES M. | Overall Experience
El cliente no dejó un comentario.Arlie K. | First Impressions
Everything was good. Just had more space open up so we didn't need storage anymore.David B. | Overall Experience
We have had a great experience renting at this location. Friendly staff, clean facility.michael b. | First Impressions
The facility and staff are amazing! Highly recommend this location for their great service!April B. | Overall Experience
I have to be very clear in my statement. The Jared and his staff at the Big Bend location are top notch. His team are incredible!!!!Lisa D. | Overall Experience
El cliente no dejó un comentario.Janet E. | First Impressions
El cliente no dejó un comentario.Jason S. | First Impressions
Manager handles all situations well.Pamela H. | Overall Experience
Albert was greatBOB B. | First Impressions
Albert was great, I was able to rent a storage next to my other storage unit!Mary S. | First Impressions
Being that I live out of state, I utilized the storage facility to store my daughter's college dormitory items. When I called to make payments over the phone, I found that the representative was rude on the two occasions I made payments. I just believe the individual should be more friendlier when customers call.Shermona J. | Overall Experience
El cliente no dejó un comentario.Rebecca M. | Overall Experience
Everyone was very friendly and helpful. Don't remember all their names Tyler and Albert Peterson both helped me and were friendly and efficient.Sina M. | Overall Experience
Staff was friendly, helpful, and informative. Uhall's trailer/truck rental equals free storage unit is unbeatable, and I can't think of a complaint (though the online reservation process can be frustrating, the actual workers are great all around). If you're moving, no one else can possibly compare. I really don't know how these people are making any money, but the consumer benefits, no doubt there. Thanks to Uhall's staff, from Springfield, IL to Ballwin, MO, for making a rough move all the more manageable.RYAN P. | Overall Experience
El cliente no dejó un comentario.RYAN D. | Overall Experience
El cliente no dejó un comentario.Jonah H. | First Impressions
Everything was great at the Big Bend location, especially the staff. The manager is fantastic and it really shows in the rest of the staff. My only issue was with the elevator. It closed almost immediately, and was constantly closing on me as I loaded stuff in on the carts.TIMOTHY D. | Overall Experience
The gate code wasn't working. They had to open the gate for me several times. I'm really hoping they have it repaired when I have to go in next week.Kellie H. | First Impressions
El cliente no dejó un comentario.ROBERT K. | Overall Experience
El cliente no dejó un comentario.Pamela H. | First Impressions
El cliente no dejó un comentario.PATRICK C. | Overall Experience
Great location, great staff, made my move easy.Susan M. | Overall Experience
My experience with this location was an excellent one. Jared was very helpful answering questions and making sure everything was done correctly with my orders. I highly recommend this location.John M. | Overall Experience
Horrible customer service. The unit that I had reserved previously was not available I was given another unit that apparently was also not available but they had no awareness of that . The code that I was given did not work. And after finding out that the 2nd unit that I was supposedly going to get Was occupied I was told they had no other units available in that size. Even though I had gone in several weeks earlier asked for a specific size offered to put down a deposit and was told it was not necessary. A poorly managed facility and a disastrous experience.I will never do business with u haul again.Francisco B. | Overall Experience
Although while there another customer was waiting to have a problem fixed, he booked a space 3 wks. Prior got there and it was not available. Salesperson said she could not resolve it with a little larger bin because the computer would not let her. He was sent away with nothing or no help. My experience everything worked but I did not like what happened to him. No solutions offered.Cindy K. | First Impressions
El cliente no dejó un comentario.John K. | First Impressions
Great people to work with, very helpful all the way.Rodger B. | Overall Experience
I was not able to move into my unit (Thursday) because it still had the padlock on it. I didn't know that UHaul was locking units until people moved their stuff in. I had hired movers to help me move in. The access code did not work. It was after the store had closed. The only phone number I had was the store number. I had to call UHaul and was on hold for a VERY long time. I ended up spending over 2 hours and three minutes on the phone trying to deal with this matter. The next day I was able to call the general manager of the store. We worked out a resolution to put into action the next day. I was finally moved into my unit on Saturday.Elizabeth H. | First Impressions
El cliente no dejó un comentario.April J. | Overall Experience
El cliente no dejó un comentario.Edward T. | First Impressions
El cliente no dejó un comentario.April B. | First Impressions
This is my first experience renting storage space, and everyone was very friendly and helpful. The rules and options were clearly expressed to me and I was able to get the right storage unit for the time I needed. Gracias.james h. | Overall Experience
El cliente no dejó un comentario.Scott Q. | Overall Experience
The staff was so helpful and kind during a stressful time, amazing work!ASHLEY B. | First Impressions
Very clean facility. The staff was extremely helpful if I had questions. I would highly recommend this facility.David S. | Overall Experience
El cliente no dejó un comentario.KARLTON F. | First Impressions
Your company is the best company of your kind around.Rodger B. | First Impressions
El cliente no dejó un comentario.john r. | First Impressions
El cliente no dejó un comentario.Alexandria H. | Online Move In
I rented online, for no contact and because I thought I might not be there before the office closed and I needed access to it. When I arrived at the unit after renting online, the unit had a lock on it....I had to walk all the way to the officer, make contact with someone and have them remove the lock. They removed the lock before I got back, and I looked around for the FREE LOCK which was supposed to be inside the unit....IT WAS NOT, making me walk all the way back to the office for the 2nd time. If you're going to advertise no contact move in, and move in completely online....then HAVE THE UNIT OPEN AND READY!! LUCKILY the office was open, if it was closed and I was unable to get into my unit, I would have been late to return my truck at the location on Manchester. These two inconveniences COULD HAVE BEEN WORSE, but it was still an inconvenience! Got my steps in for the day tho, so yay for that!Michael E. | Online Move In
El cliente no dejó un comentario.Janet F. | Overall Experience
I was able to use the online move in for 1 of my 3 units and was not able to access the other 2 which caused be to keep my truck and extra day and charged for an extra day.Ryan D. | Online Move In
A nice-sized facility that is wellmaintained, the manager runs a tight ship, while personable and conscientious. The only thing I would like different is a slightly lower volume of music in the inside building so that I can hear myself thinkPatricia B. | First Impressions
El cliente no dejó un comentario.PATRICK C. | First Impressions
This facility is very well managed. Always excellent customer service when needed. Rented a climate controlled unit and was very pleased. Super clean and always well stocked with moving carts. No issues. Rented for about 2 years. Staff was always very helpful and professional. My only suggestion would be to make the trash dumpster easily accessible. I could not access it so I had to transport any trash I had back to my apartment to put in my trash can. Since I was slowly sorting items on site, it made a lot of trips I had to take. There is a donation room on site that if you have Items like furniture or books, etc that you don't want you can leave them there. You are also free to take whatever anyone else has left. Did get some spare boxes from this room! No hesitation in recommending this location for storage units or to rent trucks/buy supplies. They are very fair and honest.Loy C. | Overall Experience
the manager is very friendly and very helpful. they always get me in and out in a timely manner.Alex C. | Overall Experience
Having used different facilities over many years with work it takes a lot. I expect quality and generally get itSTEVEN B. | Online Move In
El cliente no dejó un comentario.Jeannine M. | First Impressions
El cliente no dejó un comentario.Jeannine M. | Overall Experience
The team at this location was excellent. Very friendly, helpful and clear in explaining the process. They welcomed us to the area like neighbors. The manager at this location is wonderful and his demeanor seemed to trickle down and cultivate a happy, helpful team. Thanks for the great customer service!TIMOTHY D. | First Impressions
El cliente no dejó un comentario.Curt C. | First Impressions
El cliente no dejó un comentario.Cheryl H. | First Impressions
Except for the u- haul trucks parked in the wayKeith S. | First Impressions
El cliente no dejó un comentario.Susan M. | First Impressions
El cliente no dejó un comentario.Brandon B. | First Impressions
The guy was super nice, he showed me my unit and how to use the lock and was very helpful. 10/10.Julie N. | First Impressions
El cliente no dejó un comentario.Patricia B. | First Impressions
El cliente no dejó un comentario.Louise C. | First Impressions
El cliente no dejó un comentario.Melisa L. | Overall Experience
El cliente no dejó un comentario.Quinne H. | First Impressions
El cliente no dejó un comentario.Janet K. | Overall Experience
El cliente no dejó un comentario.Steven S. | First Impressions
El cliente no dejó un comentario.Matthew F. | Overall Experience
Great to have this easy systemMary S. | Online Move In
Very efficient & friendly serviceMary Kay S. | First Impressions
The staff was helpful, friendly and accommodating. Would definitely recommend. Thank you!!matthew p. | First Impressions
El cliente no dejó un comentario.Kyle P. | First Impressions
Jared and his team are very helpful and friendly. I highly recommend U-Haul storage on Big Bend.CHRISTOPHER P. | Overall Experience
El cliente no dejó un comentario.Jennifer H. | Overall Experience
Used Uhaul exclusively over last 15 years, but this facility was the ONE that was WAY below Uhaul standards, including failure to advise me my stored motorcycle had been stolen. Absolutely no assistance was given in attempts for identifying thieves including manager refusing to come to office during normal work hours, until county law enforcement made the request. I will never ever recommend this facility and actually went out of my way to use equipment from other locations to assist in my move out.lloyd f. | Overall Experience
Super fast and super friendlyShannon M. | First Impressions
Price could be better. The reason I moved out was 100% due to cost. For the size, this should have been more like $49 per month at most.Todd C. | Overall Experience
Service-oriented staff, very courteous and professional.Rolle W. | Overall Experience
El cliente no dejó un comentario.Michael W. | Overall Experience
Jared the owner is really friendly and helpful when we got the storage unit last year and he helped me with our recent truck return.Brian G. | Overall Experience
El cliente no dejó un comentario.kathy c. | Overall Experience
El cliente no dejó un comentario.BETSY C. | Overall Experience
El cliente no dejó un comentario.William G. | Overall Experience
After using several storage facilities in the area, this location is by far the best! The staff is always friendly and accommodating - often going above and beyond, and the storage facility is the most immaculate I have ever seen!barbara w. | First Impressions
El cliente no dejó un comentario.KRISTINE S. | Overall Experience
El cliente no dejó un comentario.Deborah B. | Overall Experience
Rates are too darn high.JOHN S. | Overall Experience
El cliente no dejó un comentario.Traci W. | First Impressions
This location continues to call me each month for payment even though 3 months ago I didn't Even move in due to their computers being down. Due to the computers not working properly my card was charged 3 times and on the 4th when everything was working properly my card was denied due to fraudulent activity. They said I needed to use a different card. Didn't even recognize the fact that it was their fault for my card to have a hold on it. Will never go to this location or any because everyone I talk to says it is taken care of then the next month they call again.Kelly K. | Overall Experience
El cliente no dejó un comentario.Josh R. | Overall Experience