El cliente no dejó un comentario.Seth G. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Ben White
Austin, TX 78704
(@ Woodbury W Of Ih 35)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service is understanding and no vacancy notice is required. Lots of flexibilityEvelyn R. | Overall Experience
The facility was ok, but the staff were honestly incompetent and rude. Jessica was rude to me a few times when I was checking in, and she got me set up at the wrong storage unit. That wasted about an hour of my movers time that they could have spent unloading my truck. And the older lady was not very helpful, either. I went over there to check out, and it looked like she was busy. So I waited for her to finish. I couldn't help but notice it was taking awhile for her to wrap up what I thought she was doing on the computer. Turns out, she was dorking around on her cell phone and was completely oblivious to the fact that a customer was waiting on her. The location was okay, but the front desk staff are rude, aloof to customers and don't seem to know how to do their jobs right. Either re train them, or get new staff, please.Samuel H. | Overall Experience
Customer did not leave a comment.EUPHRACIA R. | Overall Experience
Wasn't aware unit was up a flight of stairs until getting to site. Worker at location was able to switch for a unit with elevator access and was very helpful.Jacob V. | Online Move In
Customer did not leave a comment.Jennifer F. | First Impressions
Staff were very friendly and helpful. Connie Garcia was wonderful and extremely helpful in ensuring our satisfaction!Misty R. | First Impressions
I haul should let long term customers pick dates 1sr - the 15th. Or bulk dates if customers has auto pay.MARGUERITE J. | Overall Experience
Everyone was always very friendly and helpful. I’ve rented from here several times in the past 5 years or so and have always had a great experience.Connie S. | Overall Experience
I would use U-Haul again for storage. I just don't have a need for it right now.Thomas H. | Overall Experience
Long-time storage customer, never late with payment. Rented trucks and trailers for move in, moving storage contents, and storage checkout. The alarm at the Ben White facility is deafening and incessant. Why can't this be disabled or another method of alert used? It is a problem for individuals with sound sensitivities. Treated like dirt in the office. Didn't expect to be treated like royalty in the office but still...a little courtesy/professionalism goes a long way.Kimberly F. | Overall Experience
First I can from Ohio they out the wrong hitch onto my truck then they messed up my whole reservation got here for charged for locks twice bcuz my original storage space they didn't honor so I ended up with two small storage spaces which all of my things didn't fit in them then I was told that all of my reservations were the same for here and the drop off was for another part of Texas nobody knows about then was told I had to pay $250 not bcuz if some mistake I made but from the original person who completed the the paperwork did what they wanted and told us it would be changed by the time we arrived but I wasn't. So in short the hitch wrecked my truck, my storage space wasn't what I was given and had to pay for two separate locks because of it, then the drop off and storage was in the same place but when we got here Ohio didn't correct the mistake and so now I have to pay for something that wasn't my fault and the clerks inside the store were very rude and acted as if we robbed them of fees when I paid what was told to me and nobody told me about another Dee once I arrived I doesn't say in my bill that I have a balance due. I'm very upset and when I can move into my new place no I will not recommend this service to anyone I'm so disappointed 😞😞Lena A. | First Impressions
The online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.Christina R. | Online Move In
Customer did not leave a comment.sharon M. | Overall Experience
Customer did not leave a comment.Richard B. | Overall Experience
Customer did not leave a comment.Kelly B. | Overall Experience
Caleb is a rude condescending jerkChauntel R. | First Impressions
Customer did not leave a comment.Madeline W. | Overall Experience
Wonderful staff, always ready to assist.Peter D. | Overall Experience
Customer friendly, clean and a good location.Claudia V. | Online Move In
Customer did not leave a comment.Woody H. | Overall Experience
I drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!Angela C. | First Impressions
Pulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was “their” parking and customers can’t park there. When I asked where we should move he stated he didn’t know but I can’t stay where I’m at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them “you can’t park here”. We both asked again where we should park and the employee began to get frustrated only stating “I don’t know but not here”. We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee’s statements and lack of help to know where we should park to unload.Mark P. | Online Move In
Customer did not leave a comment.Olivia T. | First Impressions
I moved in 3 years ago. It will take a team of horses to drive me away. Lol 😅Jesse S. | First Impressions
Customer did not leave a comment.Candice B. | Online Move In
The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it’d be days until they’d get it fixed and offered no assistance to help me get the rest of my belongings upstairs.Megan P. | First Impressions
Customer did not leave a comment.Andrea K. | Online Move In
Even though I have an email stating access is 24 hrs I can only access storage until 10 pmMaritsa L. | First Impressions
Good experience. Please fix your alarms, I almost went deaf.Michael T. | Online Move In
There were a few really tiny flying insects (I think gnats?) But other than that it's a very good storage unit. Well lit, easy to access the elevator, and dollies and carts were available for use. Moving in was seemless.Fadzai C. | First Impressions
Pleasant Customer Service Rep (at counter)Daniel C. | Online Move In
Customer did not leave a comment.Alexis S. | First Impressions
Analisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!JOHN W. | First Impressions
Customer did not leave a comment.Arianna H. | First Impressions
Customer did not leave a comment.Indira R. | Online Move In
Thank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!Debra X. | First Impressions
Im happyMICHAEL S. | First Impressions
There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.GERALD DEAN J. | First Impressions
He was friendly and professional. I liked that he was looking at me while explaining the procedure.EUPHRACIA R. | First Impressions
Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.Peter D. | First Impressions
Customer did not leave a comment.Suzanne B. | First Impressions
The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concernedJon H. | Online Move In
The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.William O. | First Impressions
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