Customer Reviews for U-Haul Moving & Storage at Ben White

13,096 comentarios

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Tony R.  |  Overall Experience 
Clasificación:
5.0

Easy drop off. No issues. Helped right away, even with a line.

brie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
3.0

there was a problem with the battery on the truck running down and we couldn't start it once we had everything loaded up. We called the help number which took forever and they said they would respond in 15 minutes to say when they would send someone. That took an hour and then they still weren't sending anyone. We went a got a battery charger and did it ourselves which makes the extra I paid for roadside service a joke.

DEBRA S. 
Clasificación:
5.0

Find a place to park was hard not enough parking spots in my opinion.

ELVIS F. 
Clasificación:
3.0

Only 1 person at the store counter with a line of 10+ customers. Very long wait, but the lone employee was very helpful & pleasant.

ROBERT M. 
Clasificación:
5.0

More staff for busy moving weekends but I understand that is a concern across the board in every customer facing industry. Y'all did a wonderful job and I will always use uhaul for my moving needs!

BRITTNEY C. 
Clasificación:
5.0

Returning my rental trailer after hours turned into an ordeal. Upon logging in to uhaul.com/share, I was unable to complete the mobile turn in because your system kept saying it could not confirm my location, even though I checked and my location was on “allow” for that website. I called the 800 customer service number and waited at the uhaul to try to resolve the issue. After 43 minutes of being on hold, I left the location and finally got a rep about 10 minutes later. She took all the info, added notes to my file and told me to call when the location opened the next morning. She also said to explain what happened and tell them to check her notes which she added to my file. I called the next morning and confirmed everything was turned in and I was clear.I was concerned because the location said my turn in cleared the computer system at 7:57 a.m. I was concerned because I returned the trailer in around 9:30 p.m. the night before and it was due NLT 7:45 am and I was told if I was late, there may be an additional charge. The rep assured me there would be NO additional charges and I was “good to go”. The fact that I could not follow your mobile system for returning my equipment after hours was frustrating and stressful and should not had been if your location tracking would have been working properly. Other than that, everything was resolved to my satisfaction and the people I dealt with throughout this process were polite, professional and helpful in resolving the issue.

ELISE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAUDIA E. 
Clasificación:
3.0

The woman who checked me in was unfriendly and very short mannered. Then after she mumbled her quick dissertation of my renting instructions, she expected me to know that the truck i was renting that was "just outside " was actually at the side of the building with only a small bit of the headlights visable....there were Uhaul vehicles all over the parking lot! A smile, friendliness and some awareness that customers are not mind readers or are familiar with her "routine." The good news is the truck was there and did the job. Bad news is I will think again before spending my money at Uhaul

BETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOWARD C. 
Clasificación:
5.0

Nothing. Great service.

mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS C. 
Clasificación:
2.0

The people were nit friendly and really not interested in helping you beyond what was minimally required.

ROY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

I tried to do the cell phone pickup but the app was not finding me and I finally gave up and went inside. The employees were helpful and had me checked in and into my van without the attitude I was expecting…from all my past uhaul experiences. East return process as well.

ALICIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mason A. 
Clasificación:
1.0

Ive rented uhauls multiple times before, I literally moved 5 times in one year by myself so renting a uhaul isn't new to me, however this was the first time I rented one directly from uhaul all the other times I rented from a gas station or storage place. This was also my worst experience renting a uhaul. The guys in the back were both short in attitude and clearly would rather be anywhere else than at work. No one ever told me where drop off was so I followed the signs and parked where I though drop off was, one guy came up to me and talked to me as if I were stupid for parking there. Turns out there was a uhauls BLOCKING the rest of the signs that's said go to the back. I get to the back and the one dude only says “pull up”, I pulled up an additional one foot as there was no more room for me to pull up (what was the point)….. he doesn't say anything else to me except “I need in there” again in a condescending, I'm the stupid one tone of voice. He then turns to me and asks if I was going to refuel or pay the refueling fee. I said I just refueled and it's exactly at how it was when I picked it up, even showed him a picture of the gas and he still charged me the refueling fee. I go into the office and explain to the lady at the front desk, even mentioned how they were so rude to me and she was completely dismissive. So if you're looking to rent a uhaul with a unnecessary disrespect fee AND an unnecessary fuel fee, this THE best place in Austin. I'll probably never rent from here again.

Jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan N. 
Clasificación:
5.0

No action needed / the staff where excellent, friendly and efficient

THEUNIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

Was a flawless day and all went well. Appreciate the timely support by the U-Haul staff! ¡Gracias!

Duane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
2.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarold B. 
Clasificación:
3.0

The girl helping us was grumpy like she didn't want to be there, tired or not feeling well.

MERI H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Olivia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

OLIVIAJOANNE T. 
Clasificación:
5.0

Fast pick up. Great service.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caitlyn C. 
Clasificación:
3.0

Pick up uboxes on time- mine stayed at my property for over a week even after multiple calls and assurances that it would get picked up on certain days

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

patricia L. 
Clasificación:
2.0

Be upfront about costs and stop hitting people with arbitrary $100+ charges after the fact

JEREMY T. 
Clasificación:
5.0

Perhaps ask if it's the first time renting a truck. If someone says yes, walk them to the vehicle and show them the features & procedures. Ivy was great at drop off though!

HOLLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO H. 
Clasificación:
4.0

Had I known the mileage rate and the cost per gallon to replenish the fuel used, I could have more accurately estimated my potential cost. Unfortunately, none of that was available prior to the reservation. The van had not been swept out nor was a representative available to accompany to the van to answer any questions I might have regarding operation. I had many. Honestly, I felt misled. If I had this information prior to making my reservation I would feel I was fairly treated. As it is, I feel cheated.

STACEY H. 
Clasificación:
5.0

My first order was cancelled by who knows who??? That was aggravating but the follow up by Uhaul was fantastic. Gracias

Christopher N. 
Clasificación:
4.0

I moved in 3 years ago. It will take a team of horses to drive me away. Lol 

Jesse S.  |  First Impressions 
Clasificación:
5.0

Nothing. All good.

BELINDA S. 
Clasificación:
5.0

trailer was perfect for my needs

WALTER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
5.0

When I picked up truck the lady that assisted me was so kind, helpful, knowledgeable and great customer service skills. People like her give your company high ratings. Gracias

JULIE R. 
Clasificación:
3.0

I notice you did not ask me to rate the initial location. I reserved a truck a couple weeks in advance, I was asked to provide verbal confirmation the day before pick up and I was asked to complete a preregistration. Upon arrival I was asked for name, address, my phone number and a backup phone number again. You have collected all of this, at least two times. After completing all this I was told they did not have a truck. There was no offer to provide any assistance, just we don't have a truck, have a nice day. I voiced my displeasure and left. I found another dealership, that assisted me in finding a truck, although the location was not open at that time and farther away. I waited, picked up the truck with no issues and completed the move. At drop off, I was told that I had used excess miles and we being charged a mileage fee. A fee that would not have been necessary if U-Haul had made a truck available at the location it was reserved at. A very unhappy customer.

STANLEY C. 
Clasificación:
1.0

The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it'd be days until they'd get it fixed and offered no assistance to help me get the rest of my belongings upstairs.

Megan P.  |  First Impressions 
Clasificación:
5.0

Relatively fast service, even though it was busy. The two ladies that work the front desk are very patient and friendly. The employee in the yard attached the trailer, showed me how it was done, and tested the lights quickly. In an out fast.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIN Y. 
Clasificación:
1.0

The staff were difficult to reach to let them know that the elevator was not working for moving in. The employees response was “that's gonna be days before a repairman comes in” and offered no help. There were no ground level storage lockers available either.

MEGAN P. 
Clasificación:
4.0

Everything was 100% fine here and I have used this location many times. My issue was the tire blowing out 3 miles down the road with what appeared to be a screw hole in the tire. I do not know how well inspected/maintained the trucks are with so much volume at this location but it was extremely dangerous and I was lucky to have such a great technician at Lambs Tire to help me. He was super quick, friendly and professional. The U-Haul App is awful and I am going to rate it that way. I got error messages when asking for road side assistance. I was then instructed to call which put me on hold and told me to go back to the App. No one ever answered my call so I went back to the app to finally have someone text me. The address was not conveyed correctly as I was on the side of a highway in a dangerous spot. Luckily a state highway patrol came by and helped block traffic to get the truck off the highway. This dug into a very tight moving schedule for my helpers and really slowed down the process. I am not sure if I will come back to U-Haul after this experience.

CORY J. 
Clasificación:
5.0

Excellent and quick efficient service

YERALDIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
1.0

THERE IS NO PARKING ANYWHERE FOR CUSTOMERS! I went there twice and could not find parking because all spaces were filled with UHaul stuff. I only met one person out of 3 at the Ben White location that was customer friendly, everyone else appeared to be pissed off for whatever reason. An unpleasant employee experience indeed. The rental was very reasonable and served its purpose. I'll find another location next time I need a trailer.

WAYNE F. 
Clasificación:
5.0

AWESOME!

RONALD Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

EMILY C. 
Clasificación:
4.0

I ordered 48 moving blankets, but only received 11 (1 was missing) because the location was short on blankets. This made it difficult as I wasn't able to properly wrap all of my items. Otherwise, a flawless experience!

ANDREW Z. 
Clasificación:
2.0

Could not adjust the right mirror. All I could see was the side of the truck. Battery was dead after I got the truck loaded. Had to get my truck and jumper cables to get it started. Could not get through to U haul service.

JAMES F. 
Clasificación:
5.0

I always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.

Judith W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CRISTOFER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

This is a very friendly and helpful place employees are very kind, helpful fast,and professional I definitely recommend it to others keep up the good work godless

ARTURO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNA H. 
Clasificación:
5.0

Easy to do business. In & out quickly

TIMOTHY R. 
Clasificación:
1.0

Somebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn't Mandi's fault. She was handcuffed by a horrible policy.

Logan F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PHYLLIS M. 
Clasificación:
1.0

I reserved a truck with 60 furniture pads a month and a half ago. When I showed up to pick up the truck, they said they could give me 6 pads. At first they said because they didn't have that many, then they told me that was the limit per customer. Then they gave me a truck that the fuel level was below empty. When I told them I didn't feel comfortable driving this off the lot, they took the truck and put less than a 1/4 tank of gas in it. After all of this my rental was supposed to start at 7am, and I didn't drive off the lot till after 8am. Also the cab of the truck stunk like cigarettes and weed.

MICHAEL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jake S. 
Clasificación:
5.0

Drop-off couldn't have been easier. The return signs were well-posted/drop-area well-marked and the staff had us checked out within a couple minutes.

Bret W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry U. 
Clasificación:
5.0

Andres Gonzales helmer get hooked up when you get took the motorcycle trailer and he helped me unhook when I returned and he did the checkout for me since I got back before 7 p.m. and it all went smooth and great! I'm very happy! :)

ANTONIO A. 
Clasificación:
3.0

The van rented was really dirty and the steering wheel was sticky. The alignment was also off on the van.

JOY M. 
Clasificación:
5.0

Mandy was awesome and helped out with everything we needed. She was kind, helpful, thoughtful and quick to get us into a storage unit after a very long trip. Thanks again Mandy!

Cheyenne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANELLE M. 
Clasificación:
1.0

Got charged 2 times for what it should have been

GABRIELLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLIE L. 
Clasificación:
2.0

This location is poorly organized and full of constant delays. Many times the computer systems were slow or down. The wait at this location was 30-60 on average. While the outside staff was friendly and helpful, system and operational improvements are necessary to have a great client experience.

ROLANDO B. 
Clasificación:
5.0

efficient crew working inside and out.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea K.  |  Online Move In 
Clasificación:
1.0

We decided to do the mobile rental so we didn't have to deal with renting the truck from the counter. The mobile option was supposed to be an easier way to do it but I was unable to find the truck where it said it was located, directions were very unclear as how to proceed. I had to ask someone on the lot and she told me I had to continue to update and refresh until I found a truck # that I was able to find on the lot. When I found that truck, I could not gain access to it until I went inside to the counter anyway, which I was trying to avoid by doing mobile, and got the keys. At this point I was told that the 10-ft truck that I ordered did not have a ramp and I'm really not sure why any moving truck wouldn't have a ramp. Upon returning, there was no space to actually return the truck where it was meant to be returned so I had to figure out where to park it in the back of a dark, secluded lot at night. From there, there is an extensive list of check-offs that you have to do before you are able to actually end the reservation and none of these check offs go in any sort of logical order for how you would leave the truck and return the keys in an efficient way. Also, the truck kept defaulting to a "haul" mode which made it really difficult to drive when not actually hauling. Overall, this experience sucked and it seems like this location has way too much business for the staff/size capacity it's currently employing. I will not be returning here.

Julia L. 
Clasificación:
5.0

I have no idea because it had to be towed there. But it's not their fault. I hope it's a great location.

Nicholas T. 
Clasificación:
1.0

Horrible experience. When I drop off a truck I rent I couldn't find a drop off box for the key. It's says it's near a entrance but there is no box !

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALORY B. 
Clasificación:
2.0

What's the point of filling out the reservation information online when they are going to require you wait in the regular line and ask the same questions when you get there. The clerk was a bitch.

Patrick H. 
Clasificación:
5.0

Was extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.

COREY Z.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

zeus m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MEGAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KODY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN N. 
Clasificación:
4.0

I was first booked to pick up my Uhaul from a different location which DID NOT have anyone there or any Uhual there. Wasted money and few hours ubering to this location when i then had to call and they changed my pickup location / services. Very frustrating and poor customer experience.

KYLE A. 
Clasificación:
3.0

Too busy, lines are long and the Uhaul app needs vast improvements. I haven't rented in years but I remember 5 yrs ago things were not this complicated when trying to drop off the equipment after hours. The uhaul app FROZE my phone each time when trying to upload a picture of miles. WORST EXPERIENCE EVER! Long hold times for customer service rep as well.

LAURIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
3.0

The first Uhaul truck we were given was old and poorly maintained. We paid $600 to have the truck loaded, only to have the truck break down about 10 minutes into driving. Uhaul provided another truck for us; however, by that time, we were hours behind schedule for our cross country move. It was a nightmare and our move ended up getting delayed by 7 hours. No one knew how to help us and it was hours before new movers came to transfer my belongings to the new truck. The new movers were quick but reckless with my things. I appreciate the fact that Uhaul gave us a new truck free of charge; however, they shouldn't have given us a terrible truck in the first place.

Jaede C. 
Clasificación:
5.0

Great staff and services.

JOE B. 
Clasificación:
1.0

Reserved truck via truck share. Got to the location followed the instructions but the truck was locked. Had to get in line for about 30 minutes before being helped. Once I was at the service desk I explained to the team member Sebastian, how frustrating it was to have to wait when I selected truck share because it was quicker. He responded by saying there's a sign up front that says to cut the line. Regardless of the sign being there or not, he's attitude was extremely rude. At one point he said “I don't know what you want me to do”, to get which I said I wanted him to do his job. Then I told him it was obvious that he didn't care to which he responded “you're right I don't care”. I has shocked and asked him if he said that he didn't care, he the said “yes”. Needless to say not a great experience.

Ricardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
3.0

The truck was great and the return was easy - the wait to pick up the truck was too long - at least an hour - they seem to be understaffed!

Eileen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER C. 
Clasificación:
3.0

Even though I have an email stating access is 24 hrs I can only access storage until 10 pm

Maritsa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY P.  |  Overall Experience 
Clasificación:
5.0

Just what I needed.

Russell T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arif Arda K.  |  Overall Experience 
Clasificación:
4.0

Good experience. Please fix your alarms, I almost went deaf.

Michael T.  |  Online Move In 
Clasificación:
5.0

There were a few really tiny flying insects (I think gnats?) But other than that it's a very good storage unit. Well lit, easy to access the elevator, and dollies and carts were available for use. Moving in was seemless.

Fadzai C.  |  First Impressions 
Clasificación:
5.0

Office staff was very helpful.

BRADLEY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykayla t.  |  Overall Experience 
Clasificación:
5.0

Pleasant Customer Service Rep (at counter)

Daniel C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA T.  |  First Impressions 
Clasificación:
3.0

The staff was amazing and very helpful. The facility itself is well maintained and decently priced. No complaints but this should be standard.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K R.  |  Overall Experience 
Clasificación:
2.0

The door to the storage unit is not tall enough to fit bigger items into the 5x10 room leaving my with no choice but to throw my couch out since it would not fit through the door.

Tucker T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis S.  |  First Impressions 
Clasificación:
1.0

I rent from haul fairly often and have never encountered such rudeness, unfriendly, unhelpful people. The manager was the rudest, snd when I ask who the manager was he spoke up and said "Is there something you need"? I said no I need a business card with name, he in turn gave me a full sheet of locations but no name. I just opened a business in Austin, tx as well as Dallas, Tx., but I will never go back to that BEN WHITE location again and will inform everyone of ALL the problems I encountered. By the way there are other trucking companies that would love my business! Christie Nelson 972.978.7790

Christie N.  |  Overall Experience 
Clasificación:
3.0

My work hours are all over the place so it would be nice to be able to access the storage unit 24/7.

Carolina C.  |  First Impressions 
Clasificación:
5.0

very nice staff!

Eric S.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me was very nice and patient, even though I had a million questions. She made me feel comfortable.

Estella M.  |  First Impressions 
Clasificación:
1.0

The unit was extremely small for the price charged, and there was no elevator (it was on the second floor)

Amber O.  |  Overall Experience 
Clasificación:
4.0

Wanted larger area while there was told there weren't any. Went online 15 minutes later and found a much larger area there...

Karl T.  |  Online Move In 
Clasificación:
5.0

Analisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!

JOHN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mocha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie G.  |  Online Move In 
Clasificación:
2.0

I would like my refund because I never moved anything in the storage it was to small. I will never do any business with this U-Haul place this is not a place of business they can't even answer the phone

Zachary W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENT M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fritz M.  |  Overall Experience 
Clasificación:
1.0

U-haul sent a letter to my parents' address despite the fact that I am not the primary account holder, I never provided my parent's addres, and that our unit was already closed. This letter revealed very personal information that I never authorized U-Haul to reveal to anyone and as I never provided that address I need an answer as to why this was sent. There is no reason for U-Haul to have sent that letter or to have access to that address. Please provide a response to my lawyer.

Aminata P.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Keep it up guys

Kendeldrick B.  |  Overall Experience 
Clasificación:
4.0

Access was good but inconvenient that the wide automated slide doors closed at 5.

Amy K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arianna H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Indira R.  |  Online Move In 
Clasificación:
5.0

I did self-check in, but my American Express was still charged for the lock. When I checked out, the lock showed no charge. Can you check to see why my account was charged for the lock?

Anthony F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherrie D.  |  First Impressions 
Clasificación:
5.0

Thank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!

Debra X.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saida W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kierah s.  |  First Impressions 
Clasificación:
3.0

I've used this location before, but right before the pandemic, summer of 2019, I moved, not renewing apartment lease because my Dad was dying, left town. Then, car broke down, traded it in fast. So busy, frustrated & exhausted. I had to store all my belongings. No full-time job after returning from Dad's funeral. Someone went in my unit, stole an item that I know it wasn't me. Only I have the key and no one else. Rented for 2 years because I had no home of my own. Whoever is going around the units sneaking around when manager is gone stealing from the ones stored for so long should know I found out because I'm very particular of how I preserve my belongings. The item was permanently tied in knots with a large item because I wanted it there always!!! My item was cut and yanked off by someone. I have to forgive the soul who did this, so God will forgive me, too. I don't know if manager will believe me. I've been through enough already.

maria d.  |  Overall Experience 
Clasificación:
5.0

I truly appreciated the climate control. Stored wooden furniture for a little over a year and was in the same condition I put it in as. Facility was always clean and every staff member from office to personnel in the halls was always friendly and happy to help with anything, the few time I had to ask. Maybe a national chain but feels warm and personable like a small business.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendeldrick B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

denise i.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K.  |  First Impressions 
Clasificación:
2.0

We have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it ($350 per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.

corrine s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

iona p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal R.  |  Overall Experience 
Clasificación:
5.0

Friendly and courteous service. Very clean facility and all personnel we encountered were very professional.

David V.  |  Overall Experience 
Clasificación:
5.0

Courteous and friendly service.

David V.  |  First Impressions 
Clasificación:
5.0

Im happy

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosella T.  |  Overall Experience 
Clasificación:
5.0

Uhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.

Roberto R.  |  First Impressions 
Clasificación:
5.0

Very thankful they helped me during the covid crisis thanks Caleb .

Christopher M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carrie n.  |  Overall Experience 
Clasificación:
4.0

There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.

GERALD DEAN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phill O.  |  Overall Experience 
Clasificación:
4.0

He was friendly and professional. I liked that he was looking at me while explaining the procedure.

EUPHRACIA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B.  |  Overall Experience 
Clasificación:
2.0

Staff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.

Holly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joeseph r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor H.  |  First Impressions 
Clasificación:
2.0

Manager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn't working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.

Tiffany J.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly, very helpful. Check-in and check-out was a snap.

Anthony P.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

David G.  |  Overall Experience 
Clasificación:
3.0

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

leigh h.  |  Overall Experience 
Clasificación:
3.0

Pretty bummed and disappointed that I wasn't able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

Justin H.  |  Online Move In 
Clasificación:
4.0

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Peter D.  |  First Impressions 
Clasificación:
5.0

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

cindy m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry H.  |  Overall Experience 
Clasificación:
5.0

Great service and prices, will do business again with them.

EUGENE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  Overall Experience 
Clasificación:
5.0

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

CHRISTOPHER R.  |  Overall Experience 
Clasificación:
5.0

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. ¡Gracias!

rudolph c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joeseph r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Jon H.  |  Online Move In 
Clasificación:
5.0

Taylor was particularly helpful.

Stewart B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick J.  |  First Impressions 
Clasificación:
5.0

Good customer service

Rosella T.  |  First Impressions 
Clasificación:
5.0

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

BRIAN D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey T.  |  First Impressions 
Clasificación:
5.0

Great customer service!!!

David G.  |  First Impressions 
Clasificación:
5.0

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Josh P.  |  First Impressions 
Clasificación:
4.0

Limpio

David B.  |  First Impressions 
Clasificación:
4.0

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

William O.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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